Great service and care at. Mini Arlington! Temporarily located and sharing space in the BMW Arlington center at 1105 E Lamar Blvd. they are just a few steps from the Mini storefront location.Our Mini had routine service needs and an unexpected run flat issue (due to residue at a construction site), as well as an issue with the convertible top.Cristian Silva took impeccable care of us, got the Mini in quickly and promptly and he ensured all concerns were addressed, and sorted out with our 2018 mini, and as well as repaired in just a few days.Highly recommend this location if your Mini needs TLC! Thanks Cristian and Mini Arlington.

Nick Stenzel was absolutely wonderful to work with. He kept me in the loop through the entire process from the build, production and shipping, to the final delivery of my car. He was great to work with and I would recommend this dealership to my friends and family.

Had a great car buying experience at Mini of Arlington. Hany Sharaf provided all the time and details needed to make this purchase a good and informed decision. This is my first move into the Mini Family and hopefully it will be a long and memorable experience.

Jessie was great. No problems at all. He went above and beyond. There were no issues I felt like I needed to solve myself, and I didn’t need to keep calling for updates. He was even honest about what did and didn’t need to be done to my car. I’ll be coming back to him and this dealerships in particular. This is exactly how it should be every time you take your car in to get it serviced.

Absolutely incredible experience. Really loved my sales manager and they did everything that they could to make sure that I got into my new mini Cooper. I will definitely be going back whenever I’m ready to buy again. And I have no problem telling other people to go there as well

Took my Mini in for service, my scheduled advisor Jaime was out,! Turns out he just had his first son! Congrats 😀. So it took a little longer than normal ( like 12 min in total), but Keith stepped up and have great customer service. Keep up the great work!

I had an amazing experience here! Chelsea was extremely helpful from the beginning. I got my mini custom built and Chelsea made the process smooth. She answered all my questions and assured everything was perfect. I got my mini in less than two months, which was quick. It came out just the way I wanted it!I highly recommend coming here everyone’s friendly. You won’t be disappointed.

Service Department is the best. Travis took care of all my issues with care as if he was working on his own MINI. Service advisor Christian set me up with a loaner while work was being done.Treated me like family. Thank you guys

I bought my brand new 2022 Mini Countryman a week a go and it is already scheduled for repaired. Still learning everything that it can do because the dealership didn’t have the knowledge about this vehicle. It is a nice looking vehicle but bought it there because my wife wanted this exact one. If not I would have gone to a different Mini dealership. Service department were helpful and nice and don’t get me wrong my salesman Robert was very nice but they threw these vehicle at him without training.

Desmond was fantastic!!! Helpful, friendly and guided us through the process easily.The process at the end waiting on finance was a little lengthy and the little confusing on next steps - but it all worked out. Thats the only reason for 4 star rating.Desmond came in for the finish with the delivery of the truck. Great personalized service and attention on his part!!!

I had a very wonderful experience at Mini BMW getting a used Rogue. Terry was very friendly and down to earth. The place was very clean and they know customer service. I definitely recommend them for a used vehicle. I was very pleased with my purchase.

This was the best car buying experience I have ever had. No high pressure from the salesman mr Wynn. The service department was a life saver. Mr Jesse Parker took care of all our needs. We were treated like family by Mr Wynn and Mr Parker. I can never repay them for their hospitality and concern.

Great quality service. They answered my questions and gave me a video to share with my husband on suggested repairs. I did not feel pressured to get fixed. I took advantage of the 3 year oil change offer.

I usually go here to get oil changes done. Service is usually very good, and a car wash is included plus extra diagnostics for any problems your car may have or may develop soon. The only problem is that the price is almost double what it used to be for an oil change despite the actual service being the same.

Keith (Service dept @ Mini of Arlington) was great! I went for lunch with my husband while waiting on my car and I was able to pay online, while I was out, then pick up my keys and car when I finished. Very nice facility and great people!

Jesse did a great job of keeping me informed of the status of my vehicle service. He is knowledgeable, professional, friendly and a true asset to the Mini team.

Thank you for your service. I felt like I was dealt with an honest and fair way once again. Keep up the good work

Great customer service!!! The staff of mini of Arlington were very helpful I was able to learn more about my Mini Copper S Clubman and get accessories for it too. If you have a Mini I would recommend the extra drive to Mini of Arlington and to avoid the Dallas branch.

I truly cannot speak highly enough about the staff at Mini Arlington.All team members were positive. You can tell that the Sales Manager makes it a positive place to work. It showed in how the team worked together and with each of their customers (that I observed).They were never insistent and pushy. Allowed me to take my time to make my decision. They worked with my situation and I left with a car I love.Special Thanks to Desmond and his Sales Manager for making it a great experience.

Everyone was helpful and nice - Mini was in and out without a lot of time - did not have a scheduled appointment - Very Nice experienceThank you

Purchased a new Mini Cooper. Ordered to our specs and the new car arrived about a month later. Sales and office staff helpful and courteous.

I really liked the service when I was there. I believe my service advisor’s name was Jesse. He was super nice, but getting ahold of him after, for questions, was a completely different story. I was trying to get more service done with my 10% off coupon and no phone calls were answered, no voicemail or emails returned, nothing. Kind of annoying.

The team there tried to accommodate various aspects of my lease return experience. My 2017 mini has been my favorite car, but lease return policies were not transparent from BMW. This dealership helped to close the gaps and sent me off in my spotless like-new car!

This was my second time using Mini of Arlington. I didn’t like my first experience but this time was vastly different. The atmosphere appeared to be more customer friendly and my service tech was awesome. I waited for my car and through the check discovered some additional items that needed attention. The choice of having those items done now or later was my decision. There was no pushy up tactics to get me to have the work done. Loved the experience this time verses my previous visit.

My Service guy was great. Shout out to Jamie Frias.Good customer service!!!

Good quick service, Christian was very helpful and clear about the services offered for my vehicle and what needs to be done. Pleasant atmosphere in the waiting area.

My service advisor was kind. He kept me posted regarding my repairs, which were done in a timely manner. This was the quickest service I’ve gotten in a long time. My car is running much smoother.

I originally thought this was going to be a nightmare experience due to local mechanics not wanting to change oil on mini coopers. That was not the case! People here are very kind. The service was outstanding and included a run through a car wash, vacuumed, and a walk around video inspection of my car sent to my phone. All of this and it was cheaper than getting oil changed on my other vehicles. Im very happy with the experience and wont go anywhere else!

My Brother EJ Patino recommendedMini, He lives about a Mile from there.He said youve always fixed his backWhen he had a BMW.Thanks I must of put 100 miles on it Today

Keith was very nice and helpful. Kept me updated on the progress and was able to get my Mini in and out same day!!

Been buying parts from BMW/Mini parts at this location for TWO DECADES! Today they said they would not deliver to my shop because it was ONE MILE beyond there limit. Ordered the part from Mini of Dallas, they are delivering THIRTY NINE MILES to my shop here in Kennedale, TODAY!! They litterly are driving past Mini of Arlington to get to me. And it was $21.50 less.

Thank Jamie and Sean for 5 Star Service. With patience and kindness, they helped making car repair less scary and stressful. Although I still have sticker shock, I am grateful they took the time to explain the process and options. Also am looking forward to the extra services available at Mini/BMW of Arlington.

Excellent service/ my salesman Terry was awesome very informative, helpful and professional- I give him a rating of a 10!

I’ve bought 2 Mini Cooper’s from here and get all my service done at this location now. Everything is always taken care of and done right the first time. They take the time to answer any and all questions I have in a timely manner. It’s worth driving from Dallas to the Arlington location for me!

Bought a new Mini Cooper from Arlington mini and had a very good experience. Hany, my salesman was very good!

I always receive the best service when Itake my car to Mini of Arlington!!

Quick, friendly service! Terry was super helpful and the paperwork was quick and easy.

Painless as far as maintenance can be. Keith was great & very pleasant to work with.

Great service, transparent communication and respect for the customer concerns.

There did some work on my mini. Its not the cheapest, but theyre definitely the most comprehensive when it comes to keeping your car in top condition.

Exceptional Service! Communication & time efficiency is outstanding.

Have always had good experiences even with troublesome car problems. All of the service advisors are very open about what is needed and what can wait if the funds are not available for you to make the repairs. Will continue to bring my mini back here!

From the moment I walked in the door, I was treated like family. With 3 past experiences buying a car, this dealership went above and beyond my expectations. From the sales representatives to finance, I was greeted with smiles and welcomed to the “mini” family! Great people and experience. I’ll be going back for my next vehicle!!

My service advisor Carlos did an excellent job. I set everything up online arrived early for service and my loaner was ready to go. He even advised me of future work that was upcoming so I could budget ahead for it. I had my brake fluid, oil change, and air filter changed. I was sent video and text updates throughout the day so that I knew what was happening to my Mini Cooper. All work was finished the same day and the car was cleaned and vacuumed. Great customer service and experience. I highly recommend Mini of Arlington.

Jesse Parker was super duper great in and out at the time he promised cannot speak highly enough about him

Amazing! They even did a minor repair for free!

This place has been incredible! They really came through for me. Robert M was great! He went out of his way during the ice storm to make sure I was in the best care. This is the kind of service that will continually have me coming back.

BMW/Mini of Arlington is the absolute best place to go for all of your service needs! I always tell people that if they have the extra time, go to BMW Arlington instead of BMW Dallas. I have had the worst possible experiences at BMW Dallas-but BMW Arlington definitely makes up for it because they treat their customers so well and will definitely make sure you are taken care of. I recently had my mini cooper serviced with Robert Moler at BMW Arlington, and he is AWESOME! So nice and customer-service oriented, he made sure all of my questions and concerns were addressed-definitely recommend him if you need your mini serviced! Thanks Robert!!

Very, very... meh. I’ve taken my Mini there several times and had great service. But, this last time I dropped it off for an oil change and break job. I didn’t hear from them for two days and when I did it was just a video. Five days after dropping it off my car was finally ready. Also there were two additional repairs I didn’t get done because they were outrageously priced.

They provide a drop off service for my wife which is making rethink my next car.

Great service and great communication. Thank you!!

The service was very smooth and professional. I love how they sent me a video of the comprehensive inspection of my Mini Cooper.I couldn’t help but notice that everyone came in asking for Carlos. So now join me to the crowd. Great job Carlos and everyone else that works in this service center.

The service department staff was very friendly and professional at their jobs. The technician was very knowledgeable about his job . Answered all my questions about my Mini Cooper

Dont be confused by the new decor new employees and consolidation of service dept. Mini cop of arlington continues to screw customers over by this new service app that does not let u back up to previous screen. The app has been meticilously designed to screw u over and pick a service item to be do e and not allow u to go back and select no. Ie . 14 recommendations of service to be performed. 1st two u are up to 2800$ then 3 rd is 75$ u think its digressing dollar amount - no browsing

They came and picked up my car, left me a loaner, and kept me posted on the progress. Great experience!

I took my Mini for service and a couple of hours after it was there i got a call that my tire had a puncture in it. I never had an indicator letting me know anything about my tire, so i had to replace it as they do not repair tires and they offered to let me take it somewhere to get it repaired but warned me of a slow leak, yet they knew i had a 3 hour drive back home since where i live doesn’t have a BMW/Mini dealership. When i got in my car i noticed the gas indicator was a lot lower than when i dropped it off on the paper work it showed they only put in 4 miles but when i saw the mileage when i started my car they had put 104 miles on my car. I am more than sure that puncture in my tire was caused when they drove the vehicle. My first experience here was so wonderful and i was so disappointed this time around. They couldn’t get a hold of the warranty people so i had to pay for the tire. I just couldn’t believe they were going to let me drive off with a tire leaking knowing i had a long drive home. WOW.

QUICK FAST EASY, CHECK IN AND CHECK OUT,-CAT CLEAN, FIXED AND RIDING GREAT

Just purchased a car from them, and couldnt be more satisfied with our purchase. Although we came from out of town, Chelsea was extremely patient, friendly, and professional!

I walked in then less than an hour later, I left in a ne Mini Cooper s Clubman. My salesperson made my buying process smooth, easy and enjoyable. This is somthing unheard-of these days. My hats off to all staff members at Mini of Arlington.

This vehicle was a surprise/Anniversary present for my wife and they came thru.Hands down the easiest purchase I have ever made. From the moment I was contacted by Chelsea Charles to the Delivery, everything was just so smooth. Chelsea contacted me right away, I explained to her what I wished to accomplish and she got to work right away, from checking availability of the vehicle to sending me the proposal.Afterwards, I was contacted by Lorenzo, F&I Manager and we came to an agreement on numbers, not being pushy AT ALL!!Then Chelsea went above and beyond and offered to deliver my vehicle to San Marcos, Tx. 260 miles away, which she came thru with no problem at all.Thank you Chelsea Charles for such World Class Service and the rest of the team for making this process super smooth.Thank you Mini of Arlington. Definitely recommend Mini of Arlington for your First or next Mini Purchase.

This has been, by far, the best experience Ive ever had with a dealership handling my inspection, oil change and overall car checkup. The process was stress free and extremely streamlined. I was able to have my car picked up at my house and returned to me after everything was finished. They used intuitive applications and texts messages to keep me updated and informed on any issues or problems regarding my car. Honestly, I was blown away with how amazing this whole process was. Also, I NEVER leave reviews but definitely feel like this one is worth leaving a review for.

Mini of Arlington was very Transparent. My advisor Mr Carlos was always upfront and very helpful. He kept me ahead of what needed to be done on my end and also what was wrong with my vehicle. They did an amazing job correcting my issues. The vehicle is responding in a way I have never seen and Im thankful for the work they did.

Cristiano Silva, my mini care associate was very professional, efficient and kind. I’ve been frequenting thisMini service center since 2014 for all 3 Mini CoopersI I have owned. After this visit however, I will change and hopefully the Plano location will be better.They’ve closed the Mini service center and now it’s part of the BMW service center which is cold and an absolute let down as an experience. I was VERY disappointed after having called for an appointment and having been instructed over the phone to wear my mask while inside, to find 4 associates and the manager walking around mask free and not addressing the clients who came in without masks either. I was waiting for the $300 service on my car and would have appreciated the consistent enforcement of their stated mask requirement.I ended up waiting outdoors.Robert Molar had been my consistent care associate and was phenomenal and I hate that he has left the dealership— he added so much to the experience there.I miss my Mini center, the Mini experience and the overall caring and jovial attitude that used to be at the Mini service center before they closed and absorbed it into the lackluster BMW side.

Superb service. Definitely recommended.

Very convenient and Christian was very helpful. I was told the oil change was gonna include everything though but I’m not sure if it was because I also got some filters changed in my Mini Cooper. Will go back here if I need to.

No one takes care of our adorable Mini Cooper convertible like Mini Arlington! Even during this crazy pandemic, it’s Amazing that Robert in the service dept remembers to ask about family members as he promptly checks me in without delay even though I am chronically early as always, and gets our vehicle checked in easily.As I waited in the well spaced and distanced waiting area with my book, I appreciated the quick updates to my phone from mini as well as the terrific service guys who winterized the car and also handled the needed state inspection so I was ready to go.I had no worries or fears about any germs or infections - the waiting area was spotless as was service!Thanks mini for keeping my adored mini and me safe and on the road in record time - if you are considering a Mini purchase, totally would come to Mini Arlington!

This was my first time buying through a dealership and I couldn’t have asked for a better experience! Trent was thorough, knew every answer to my questions and was super professional. Kenicia(?) in finance was super sweet and willing to work with me not having a huge down payment. Overall I loved this dealership and will be back to buy another car!

Top notch!!! Service advisor Carlos was amazing! Kept me in the loop as to what was gonna happen,what was going on with the progress and then gave me a courtesy call when the job was almost done, and then a final wrap-up. Totally different from when it was Moritz. And heres the kicker,they didnt try and gouge me on all the work the car needed done, very reasonable indeed!!!

My Mini Cooper was valet serviced to Arlington Mini. I had a nail in my tire. The whole experience was great. The time for my valet service was set & the driver was right on time. I was given a loan car~the best looking RED Mini ever. The valet pick up was just as smooth. My tire was fixed; the car was washed and returned to me at the designated time. Thank you Mini of Arlington!

Ive been in the service department twice now. Both times they have gone above and beyond to make things quick and easy. Christian is the bomb, always great!!

Estimated time of service was accurate but complimentary wash and vacuum was not a good job, did bare minimum.

Service work was completed as requested and a few things we over looked. Thanks for the though repair. Everyone go see Christian Silva

Comfortable seating while you are waiting. Free WiFi access. They have desks with electrical sockets available for you to use while you wait as well. I had a friendly customer service person who got everything I needed handled and quickly.

We bought our Mini Cooper via Carvana and we purchased the extended warranty they offered. After having the car for a few months, we started having the car back fire, stall and engine light coming on. After taking it to a local shop and paying them to replace a few parts, the problem still persisted.We were fed up with the lack of ability to properly diagnose the issue and provide a fix from our local mechanics.We took our car to Mini of Arlington and were instantly taken care of by Robert. His knowledge about these cars was amazing. In just a fewhours we got home, they had a complete diagnosis of the main problem (failing HP fuel pump) and found several potential issues which needed attention before the failure would have left us stranded.All of this to say I was completely happy about the whole experience and the prices were quite fair. I especially liked the short video and pictures they sent showing the inspection and areas of concern. My extended warranty was very easy to use and saved me a ton of money.When the time comes we need more work, we will definitely be back!Bravo Robert and the Mini team!

My agent Cristian was awesome. He explained everything in detail and took good care of me. He showed me how to check my oil because the MINI dipstick is hard to read. Honest and thorough! Highly recommend

I was very impressed with the service rendered by Robert and his team. Our Mini was in for a power steering recall issue. After discussing the findings he helped me settle on several other items to address. His team was able to perform the repairs in record time. I would gladly recommend Mini of Arlington to anyone looking for Mini repair and maintenance.

Quick, friendly. Reasonable cost for services. Really helpful service guys. A little difficult to figure out location in complex the first time. Overall a really nice experience

Took my Mini for diagnostics, and found Robert to be quite helpful and polite. There was a bit of phone-tag with two-way communication, but the effort (and communication) was there. Extensive reports were provided and estimates updated and itemized regularly as they assessed the car. They looked at everything I requested as well as the standard multi-point inspection and wash. They waited for approval before moving forward, and I wasnt ambushed by any hidden fees. In fact, when something turned out to be a much simpler fix than anticipated, I came away paying less than the quoted estimate.Still need some work done on car and did not at all feel pressured to have it done when I couldnt yet. Will happily return.

I love this place. Ive been taking my Mini Cooper here for service for several years now. Ive also purchased an additional used Mini Cooper from here. The people are super friendly, and their communications (via email and/or text) keeps me in the loop with every step of the repair or service process.

Service was great, they sent video and pictures of what was wrong with the vehicle. The whole process very straightforward and Robert made it easy. Took less than a day to get my car back after leaving it there.

Robert and Carlos were very helpful in getting our mini Cooper serviced. They were even able to add on the state inspection so I didn’t have to go somewhere else to get it. The loaner mini Cooper was a brand new 2020 and fun to drive. Our car was washed and detailed when I picked it up. Probably would have given them five stars, but there are only 2 locations now in Dfw and it’s a 30 min drive to either of them. Filling up the loaner car just to go home and back was $10 (was not paying the $7/ gal listed in the paperwork). Great car. Professional service. Bad location.

Great experience will continue to come again

Professional, courteous, and worked on my car in a timely manner.

The Mini of Arlington staff were very helpful, kind and professional, both in person and over the phone. While the other mechanics I talked to refused to give me a quote on replacing the part I was pretty sure was broken without me towing my vehicle to them in person, Robert listened to my concerns and suspicions and answered my questions as specifically as he could without seeing the vehicle, and once I did get my vehicle to the service center, the staff did a great job getting it back in top shape for a reasonable price. (Also, it turns out the broken part was exactly the part I thought it was. Thanks for taking me seriously, Mini!)

The Mini team was very professional. They handled everything very quickly. Received a text and email after the diagnostic. I called and gave approval for the work. They finished the job very fast but importantly fixed the issue.

The service department did a fabulous job and even saved us from an accident when they found a hole in one of the tires. We were able to have the tire replaced and get a license plate mounted during our regular service. I appreciate the attention to detail and the car wash as well.

This is the first time using Mini of Arlington’s service department and the experience was outstanding from start to finish. The level of service rivaled our Mercedes dealer in Utah. I believe Robert and his tech S. Bravo sorted out the issues with my little red Mini. Time will tell if my Mini is cured but the service was exceptional!

Robert took care of my Mini in service. Great experience. Got me in and out super quick.

I dont really care for the new site as much as the old service center, but the service and attention to detail are still outstanding. Everyone is attentive and works quickly to resolve any problems. They constantly work to exceed my expectations.

I would never buy another Mini product. Not sure if its this dealership or the actual car. I had a mini that had only 75K on it and it just stopped running. They told me it would be over 7K to fix! What a horrible product. They were kind enough to offer me $100 to take it off my hands. Sounds so shady and not a good rep for them. Stay away for these guys and stay away from mini IMHO.

I had a really good experience taking my mini here. It was a one stop shop which was very convenient for me and Robert and the rest of the staff was very helpful and made my experience very smooth. My car is riding like new now and I would highly recommend this location to anyone else. I can definitely see myself making this my main shop for am maintenance or repairs.

As always, Robert and the service department took exceptional care of me to discuss the needs i came in for and things to consider for the next time due to safety or routine. Great staff and will always go to them as long as i have my mini.

I am very excited and eager to enjoy my new Mini Cooper. This is my 2nd Mini and I have been so pleased with them. The outside is so deceiving related to the inside which is much more spacious than you can imagine. I am a huge fan of the Mini Cooper Countryman.

I called the dealership & got passed around like a hot cake or put on long holds. They wanted full price on a vehicle that is almost 2 years old, in a accident & on the lot more than 30 days. I would NOT recommend this dealership.

Salesman was pushy, slammed a door on us when getting out of the car when we saw that it didnt have a navigation system. We were shown three year old cars that cost the same as my wifes mini she got three years ago (new), that had fewer features. Kept trying to show us cars we werent interested in beyond our price range.

So gracious, very professional, responsive and respectful. Great work!!

Took our vehicle in to service a couple moths ago they informed us the turbo needed to be replaced. So I replaced it. The next day typical mini the service light came on again. My wife drove it for a month like that .So we took in this week it also needed a tire .they couldnt figure out what was wrong second guessing my work. So they wanted 500 dollars to just look into it further with no answers typical bolt on mechanics with no skill set to think just plug it in and read codes and guess .

Thank you Carlos for always taking care of me! Always a pleasure working with someone so transparent and helpful!

Very nice place. Nice service reps. Good service

Very friendly staff! Accurate diagnostics done in a timely manner! Not like other places that just want your money. At Mini theyre experienced professionals that know what they are doing, and they do it right! I wouldnt take my Car anywhere else !!!