Best car buying experience ever. I grew up in Arlington my whole life and never stepped foot inside the building until today. I was promptly greeted and treated like a top priority of the sales staff. Everything was clear and transparent, I couldnt be happier about our experience at American Service Center aka Mercedes-Benz of Arlington

The service department at this Mercedes dealership is AMAZING!!! Ben and Wondy took such good care of my car and we’re SO FAST! They really are so helpful and friendly here…I can’t praise these guys enough. Jeff helped me with Mercedes connect and offered to spend time with me to make sure I didn’t have any questions. This is the best customer service I’ve experienced across Lexus, BMW and now Mercedes. Thank you guys so much!!!

Great customer experience. Richard Luu was my sales rep for my pre-owned purchase and he sold me my previous vehicle. Overall, great customer experience.

My review is for the service department, most importantly, Juan.Juan has been extremely helpful with my Mercedes-even though repairs were under warranty, he went above and beyond to make sure I was satisfied. He worked diligently and around the clock to make sure my issue was covered under Mercedes warranty. He listened to my concerns-even when the machine they hooked up stated the car had no issues-I felt genuine concern for my needs from Juan.Mercedes of Arlington has amazing service.

This dealership is adding a premium surcharge to the sticker price of their vehicles (for my vehicle they wanted to add $12,000). They explained to me that the reason for this surcharge was due to COVID and supply chain issues. My advice is to call before you go, to confirm the actual price of the vehicle. The sticker price is deceiving and not the price you will be paying.

Bought the car in June and they told me they offered complimentary car washes for life. Just talked to a rude service staff that said the policy has changed and they won’t because of COVID unless you’re getting maintenance. How does that make any sense? If you’re car wash is open and you’re running cars through it, COVID shouldn’t be a part of that. Seems like a sketchy way to go back on their word. Quite dishonest.

I am back again with another review of this dealership. When my wheels were aligned, I originally took it to service because of “clinking” sounds I was hearing while driving. I asked that my struts and suspension be examined for the issue. During the process of the dealership having my car, the service person I was dealing with did not keep me updated. I received an email that my car was ready. Once I arrived at the dealership I asked to speak with Garry Burk but was told he was out today and have been for several days. When I asked about the suspension and struts being checked I was told there were screws loose underneath the car so the “clinking” sound should not happen again. Lo and behold, the clinking sounds are back again! I am so frustrated with this dealership having spent over $1200 without my main issue being fix. I don’t normally write review nor do I read them beforehand but after this issue along with my wife issue at another dealership I have now begun to read and post reviews. I hope you take heed of what I am saying and do your research before trusting your car to this dealership.

This was the fastest, easiest car purchase ever made. Alvin found me the vehicle that two other dealers could not find and he delivered on every promise. Highly recommended.

Clayton Garrett was the best!!! He made my car buying experience less stressful and different from any other. Mercedes-Benz of Arlington has gained a customer for life!

Friendly service with detailed explanation of maintenance. I would recommend them over the other Mercedes maintenance and service companies in the area. However, that is because the others are so bad. This place is at least trying better right now. These service management departments change over quickly so could be totally different service in a yr

My experience with Frank and Mercedes-Benz of Arlington was spectacular!My sales representative Frank and Mike in the finance team know how to get the job done properly and in a punctual manner. Thank you so much!100% USE THESE GUYS!

As a AMG owner, costs come high but the service team here always gives me great opinions and options to go with them. Loaners are usually from Enterprise but always a luxury car when provided. I like this dealership better then all the other dealerships and will remain a customer as long as I live here in the DMV area!

Love Jarry the new car sales go-to person with so much expertise and your interest in heart. Pleasant and educative anytime I talk to him. I’d go to him anytime if I or my friends want a mecedez

3 years later and still horrible service. 2018 they refused to cut a key for me despite having a registration, and all required documents. I ended up leaving after the embarrassment; I was in military uniform. I recently had my car towed there for tires and nothing has changed. They couldn’t locate my records by vin despite being serviced at the Mercedes of Tampa, Richmond and Manhattan. A service person upsold me on something I didn’t need while identifying a issue with my car is didn’t have. I am not mad about the issue but the careless snarky and smart remarks we unwarranted. I immediately hung up the phone. I have contacted Mercedes North America. If you have any pride in service, take your vehicle to Tyson’s or Alexandria!

Meant to add some color to the rating. We were referred to this dealer by a friend and got amazed by the patience and friendliness of Paul (our sales rep), Mike (the Finance Director) and also the sales manager. They tried hard to get the cars that we wanted in all possible ways and explained to us all the differences patiently. We don’t need all the luxury packages for our cars (just personal preference) and Paul is super nice to help us get the right ones. We didn’t feel the pressure that we normally would have at other dealership where they tried to sell you the most expensive cars. Mike is nice,helpful, and funny too. Everyone is sincere at this place. Highly recommend it!

5 Star experience!! I chose Arlington MB because my local dealers here in Michigan just dont have the inventory. They regularly carry AMGs that your local dealer has to special order. They also Provided transport and a free detail once my GLE 63 arrived to make sure it looked show room clean. My sales associate Larry Stringfield is one of the best in the business. Make sure to ask for him; he will call even after the sale to make sure everything is going smooth. Car had a very minor blemish on the screen; Larry arranged for a complete new screen to be installed at my local dealer at no charge.

Had to come in for a few recalls on my 2013 and they were incredibly helpful, informed, and kind. There was a slightly longer wait than quoted and they were extremely apologetic and thoughtful about ways to make me feel like they were considerate of the wait. 10/10 absolutely recommend if you’re in the DMV area :)

I thought after eleven years of service from Mercedes Benz of Arlington, my retired service provider was pretty good. My current provider, Brent Crow, well, two words, SUPER DELUXE! All aspects of my maintenance experience was what one would expect from a Mercedes dealership. Thank you.

Hugh McGuire was a great communicative service advisor who kept me updated regarding cost and repair work. Overall from start to finish, very nice dealership. I did not utilize the waiting area as I had a loaner car.

Fast, seamless service. I was in and out in an hour. Carl in finance and Joe in sales were amazing. Thank you guys! Ill be coming back for my next car.

Top notch customer service and clear communication during the process. Ask for Azzam in sales, and do yourself a favor and sit down with Jeff during the new user interface (his intro to your new car was so very helpful). Thank you Carl and kudos to Mike in finance for making the process Quick and Painless.

Quick, professional and very helpful service visit. I love this dealership.

Reliable location to get Mercedes cars serviced or repaired. I have no 0 complaints. The staff is timely, kind, and efficient. I would high recommend this location for anyone looking for a quick turnaround on car repairs!

They picked up my car from my office. The loaner was a upgrade from my E class and I loved it so much I wanted to trade my E class in but we couldn’t make a deal. The guy (I didn’t get his name) that dropped off my car and picked it up when it was finished was nice, very professional and told me all about the car (which really made me buy it) Derrick was really great also he gave us time to decide if we were going to buy or fix. He didn’t rush us to pick up the car, connected us immediately to a sales man he was great also I think his name was Shelton. But we’re going to pay down the E-Class and will certainly come back for the trade in! Everything was perfect I love the pick up and drop off service! Saved me so much time and they scheduled it fast. I’m completely beyond satisfied. Excellent Excellent service to all 3 of these guys and I know we were tough we didn’t have the title, my husband and I couldn’t agree on what we wanted to put down and plus and these guys were just wonderful, I just can’t mention it enough.

It was easy to make appointment and car was completed when promised while I waited. Ive always used Dan as my service advisor who is professional and explains things thoroughly.

The most fantastic experience purchasing a car Ive ever had! My wife and I were in the hunt for a vehicle that met our needs and we just didnt want to deal with dealerships. Well, I took a chance and called Mercedes Benz of Arlington on a Thursday. I requested to speak to a new car salesman, and my dreams came true. A gentleman answered the call and he states, Im off today, but just stopping by the office, but Im on it. He stated, tell me what I can do for you, and he invited me down the same evening to test drive my dream car. Wow, now thats dedication. We went on to explain we wanted a certain color and this professional salesman was relentless with finding our dream car, and we were in that car within 5 days! Mr. Alvin Daniels represents the value and care my wife and I were looking for in a car salesman. Mr. Alvin Daniels represents the Mercedes Benz brand with the utmost of loyalty and respect. Mr. Alvin Daniels is a true professional in every aspect and changes the status que on the experience of buying a car! Please extend a hearty thank you to Michael in Finance as well. He was so efficient, we were in and out of his office in less than 45 min-unreal! Thank you Mr. Daniels-You Rock!

Hughe as always was very attentive and communicative. Thank you very much

Mr. Gary is the best. I can always count on him for great service and getting my car back within the same day.

Worst experience getting a loaner!!! Before even understanding your servicing issues, you are told on an early morning of 7/22/21 that you cannot get a loaner until 8/02/21 just because they have quotas to follow…so REALLY the customer NEEDS do NOT Matter. This dealership must get it together and STOP subjectively picking and choosing who gets a loaner.

I found the vehicle I wanted and applied online. Antonio in finance was amazing with explaining everything to me. Staff was very professional and great. Luke delivered my car the next day and took time to explain how to connect and work options with my phone. Great experience for my first Mercedes purchase!

We wanted to take time and buy a car we were happy with and loved. Went to a few different dealership. Loved Arlington MB. Great place, wonderful customer service experience, excellent sales people especially Alvin D who was our sales man. Hes very friendly, knowledgeable and great people skills. Brian was great with personalized tour of the car. Very happy with the dealership and most satisfied with the car so far! Love it, stop by at Arlington MB if you re in the market for a MB.

5 stars without hesitation! I definitely recommend this place among the DC area.I came with 3 problems on my car:1. Type A service & oil change2. Wiper blades not working for the first two switches3. Right rear tire pressure goes lower quicker than other 3 tires.Brenton Crow and his colleagues address my problems perfectly:1. After the service, my car is neat! Some places do oil change and services separately, but not this place.2. Wiper blades fixed and Brenton explained to me how they repair it in detail patiently.3. The primary propose of my trip here: to fix my tire. I try to find the same type and same brand of tire some where else like tire rack, Walmart, and Costco. Tire rack said they are on back order for my car’s tire type. Walmart had the tire but google reviews said they have bad services attitude. I went to Costco at last with two pre-purchased rear tires. But the good Costco employee said that they won’t install it unless it’s the same tire brand or purchased and mounting in set of 4, which makes sense. I came to Arlington without my hopes up. But Brenton told me that they have my tire brand - “continental” and tire type. After going through all the troubles, it brightens my day when Brenton said that they have the qualified tires and they can fix this.I know these are not serious-serious problems but Brenton handled these professionally. This place definitely stands for their name and I would recommend this place to someone around the DC area who need a good Mercedes service.

Stopped by service to get my vehicle worked on. My service advisor, Naomi, took very good care of me. Communication, which is very important to me, was AWESOME! She seemed available every time I called or texted with a question about my car. She was also very patient in helping me understand the total process, what was needed and why, and the breakdown of cost. I also want to mention another service advisor named, Hugh, which I caught after hours and ended up staying late to process my payment and was very pleasant about it. If it was me, I would have slipped out the back door, but not Hugh. Overall, what a great staff! You can bring your vehicle here and feel confident that you’ll get the white glove service one would come to expect with an elite car brand. Thanks again to you both for your help and fantastic service!

The customer service as a whole was the best experience I have ever had and I have purchased several cars in the past. Hands dow, Larry, my sales agent was very helpful knowledgeable and just a great person. I highly recommend Arlington Mercedes Benz to anyone who looking to purchase their next vehicle.

Kathryn Walker made my first Benz a dream come true. She was such a sweetheart and so caring. Please give her the recognition she deserves!

How is your response going to be We had to cancel the order due to the massive inventory shortage affecting the entire auto industry. Since we are located in Virginia, MBUSA requests that we primarily work with clients in our area of interest. It doesnt matter if there was a shortage or if someone is not in the area of the dealership. Someone placed an order and you pulled a fast one by canceling his order. Not a proper way to do business. Doesnt matter if there was a shortage. I worked at Chrysler and if you did this to a Chrysler customer you would be at risk of losing your Chrysler license.

The service department exceeded my expectations. Staff is very professional and provided daily updates of work performed. I was pleased with the results. Free multi point inspection report was a bonus.

Very knowledgeable and honest service advisor (Dan) and highly skilled and honest technician (Marv)! Cant do any better than that.

My experience with the service was AWESOME.I appreciate how Juan my service guy took care me kept me informed about what needed to be done. He also went over the invoice and the cost. I really appreciate that. Thanks for your service.

Worst dealership, don’t waste your time they just know how to scam you in to wasting your money. Into something they can’t even provide. A really shady dealership please don’t waste your time going here go to another one than here I assure you, you’ll have a much better experience!

Top notch dealership. Have been doing business with them for 14 years. Always a superb experience.

Service advisor is very helpful in keeping my car in top shape.

Hugh McGuire has been my service advisor for many years. His advice and insight have been invaluable. Hugh’s continued outstanding efforts reflect great credit upon himself, the maintenance team and the dealership.

Always a class act and they take great care of my car.

Amazing customer service.

The Arlington dealership has a first class service department department, I was very impressed with the treatment I received when I arrived.

Cancelled a customers vehicle order within 2-3 weeks of their vehicles delivery in order to charge others a hefty markup. There is no customer loyalty in cancelling someone’s vehicle order after pulling credit, approving them for the vehicle loan and agreeing on a specific price just to simply sell it to another customer that will pay over sticker, causing your original customer to wait multiple years for another car or to price gouge him. A shortage of inventory is irrelevant if the vehicle is already sold as that vehicle will produce a profit, just not a big enough one I guess. I cannot comment on previous business doings but this action would not bring me any comfort when making such an expensive and important purchase decision.

I had a wonderful experience at Mercedes Benz of Arlington. My sales associate Greg Smoak went above and beyond for my first Mercedes Benz buying experience. I will definitely be back to purchase my next Mercedes! I couldn’t have asked for a better experience!!

My advisor Bill Detwiler was the absolute best I’ve encountered in my 5 years as a customer. He’s the perfect example of how customer service should be when visiting. I had an emergency with my car not starting and had to get a jump start, upon arrival Bill went above and beyond with ensuring I was immediately taken care of by sending me off in a loaner and maintaining constant communication. He’s a total jewel!

This is an unbelievable service department. I called to get some service information about a car I bought 2 years ago from a person who bought the car at this dealership. I have the carfax of the car and was always maintained at this dealership by the previous owner. I just wanted to know if the transmission service was done at the last service. It is stated on the carfax, recommended service done. Thats all I wanted, needed to know. My car needs service and was thinking to continue the service at this dealership. After the run around, calls, hold emailing etc... I got an email back in a timely matter, telling me its a private law matter that they cant give it out. Never heard about that. Carfax is public. Nothing private about that. Got finally a call back, left me a message, Need a copy of my driver license and registration, just for a simple answer, yes or no, the transmission service is done. I called service departments before for information about vehicles. Never once they asked me that. Unless this is a new law, just came out, but last month it was not in place when I called BMW. Got all information I wanted. I understand if you need a key for the car, that they will need to verify that you are the owner of the car. But not this. My personal information is private. Im not giving out my information to a dealer service department to obtain an answer to a very simple question. By the way I have all the information about the previous owner if thats a concern for the dealer. Remember I bough the car from that person. Involved is a title with all information etc... With this attitude they loose for one a customer for the service department, 2 a potential future customer to buy a used or new car and 3th if someone asked me about this dealership, this is the answer they will be getting.

Thanks for taking care of our service and for helping to arrange the windshield replacement at your facility.

The place was clean and beautiful. My service advisor was knowledgeable and professional.

Best dealership experience you can have, every time

The whole team at Mercedes Benz of Arlington has continuously gone above and beyond for my husband and I. I would most specifically recommend Frank for sales and Sam in the finance department. Two professionals that are experts at what they do, but with a warm personal touch. Highly recommend!!!

Service was Excellent the attention to detail made we aware of points of concern for my vehicle everything was prompt and on schedule

Garbage dealer trying to cover themselves with the same generic response. Scamming people and cancelling their long awaited orders. NEVER do business with these guys. Completely trash

The service exceeded expectation. Great communication by Garry on the status and related service on my vehicle. The dealership made sure I had sufficient transportation, minimizing interruption to my schedule. Couldnt ask for much more in my first experience with Arlington MB.

My advisor was very professional and efficient. She proceeded with getting my problem resolved as quickly as possible.

I’ve been a customer of Mercedes Benz of Arlington (Virginia) since 2008. The staff, across all departments, are professional, courteous, and extremely knowledgeable.

All im gonna say is if it wasnt for Dave my day wouldve been terrible!!! So thank you dave for being a great service manager!!!!

I purchased two Mercedes Benz vehicles and both were AWFUL experiences. I love Mercedes Benz products but the buying process and customer experience was AWFUL!! Mercedes Benz of Arlington totally changed my view of the purchase process. Bobby M. and Carl D. was amazing, great service, and worked to get my deal done with efficiency and remarkable attention to detail. Every other Mercedes Benz dealership made the buying process difficult, cumbersome, and at times disrespectful. Mercedes Benz of Arlington earned my business and I will continue to be a customer and look to these two for any and all purchase needs for myself, family, friends, and colleagues. Thank you for aligning with the sales process with the amazing and impeccable engineering and performance of Mercedes Benz. Thank you, a lifetime customer.

Dan Moreau is a great adviser!

Excellent service and attention to detail. Treated with great respect and care. Highly recommend this dealership.

My husband. And I had a very good experience. With Mercedes-Benz of Arlington. The service was Great, but what was done to him is unforgivable, My husband is a honest man & I gladly stand by his side. Until the day of 8/23/19, we pick our car up, from being repaired, due to the 5 star review, we decided to take our SLC43 /AMG back where we bought it. Little did we know, that their is a bigger dent on the drivers door panel & it was not noticed until he got out of the car to get gas. Now mind you. this is a 3-hour drive to pick up a vehicle after being rushed to get back in it, you know youre supposed to be experienced, now I feel as if hes being ignored and no one is returning a phone call. I felt as if something was wrong when we picked it up, normally they do a walk around with you so you can see that everything was done but NO, it was like it was brought around the building the door was open we got in we left. This had to of happened before the time of pick up. It was strange to me why no one did the walk-around . We have two other vehicles that are well taken care of and, Glenn, deserves better this is for my husband, Glenn Drew

My pre-owned sales associate Robert Luu is very personable & went above and beyond with my purchasing experience. I was extremely pleased & will highly recommend him to others I know interested in a MB! Additionally the service department was top notch and efficient handling minor issues that needed to be addressed before taking delivery. Overall great experience!

The service and professionalism of the service advisors at MB of Arlington is top notch! I am always able to take my vehicle in for service and have my car concerns addressed by knowledgeable and professional service advisors. Thank you!

Excellent service, very clean establishmentSales person MR Tony Montelongo he is a very good seller I LOVE MY VEHICLE

First time experience servicing my car with MB of Arlington. Phenomenal service by Ben and Brent. Ben mentioned it was his 2nd day on the job but he handled the experience like he had been working there for years. Great customer service all around and will be coming back for future servicing.

Existing client and my 6th purchase from here. Been a happy client since 2005. Thrilled to see much of the staff still here in the last decade. Validates that the company takes care of its employees, and in turn giving great care to client and their purchasing needs. Once again, purchase was a breeze. The companys purpose has always been in alignment with a complete and cohesive cust exp. Enjoyed the sales & finance experience, both, with Omar and Antonio. They were very attentive, professional, and demonstrated the ability to steer purchasing outcomes with best product and best service, which is best practices at its BEST. Would recommend no other MB authorized dealer in DMV. Surely, my comebacks are a validation to this review.

Very nice people, with great service. It’s not just a place to buy a car, you will always feel like You wanna go back there again lol. They make sure you get the best deal possible, and walk out with the car you desire. The management is very friendly and helpful (specially Mike) and the sales staff as well. Highly recommended

This team was extraordinary, Very knowledgeable, attentive, pleasant and I am so happy that I came to Arlington to see Paul.Thank you for an outstanding Experience.

The service I receive at Mercedes-Benz of Arlington is impeccable--from the service department through sales. In fact, even if you ask a question of a staff member who is not working with you they will go out of their way to make sure you are directed to the right place. There is a reason I drive the distance to this dealer, when I could go elsewhere--SERVICE. They have been taking car of my old Mercedes for 6 years, and now will have them take care of my new Mercedes. A big shout out to Clayton Garrett--Clayton took the time to be sure I understood the new vehicles and the whys to help me make a decision that was best for me. If someone could make one feel like they were listened to and respected it is Clayton. Also, Jeff Deavers, in product services, for taking the time to be sure I understood some of the basics, and bells and whistles that would get me on the road safely. And, Hugh McGuire my service coordinator for giving great guidance. I can see why Mercedes-Benz of Arlington is a fourth generation family business--Yes, again, SERVICE.

I’m very pleased with Mercedes Benz dealership and their staff especially Bill Detwiler and Juan from Service department. They both went above and beyond. From the moment to drop off my car till it’s ready to be picked up, I was notified of every update. I’m very happy and will return soon for other services.

Another efficient and courteous service experience. I visited for routine A2 service and rear brake pads. Despite a very busy check-in, I was squared away in short order and set up with a loaner vehicle. The volume of cars in for service pushed my pick-up to the next day, but everything was smooth and trouble-free. My service was prepaid; pricing for brake pads was reasonable for a premium vehicle serviced by Mercedes technicians.No complaints. MB of Arlingtons service almost always has been top-notch at each first attempt, and on two occasions where it wasnt, the problems were rectified quickly. Im very satisfied.

Excellent customer service. Juan provided fast, professional and quality work. I highly recommend Mercedes-Benz of Arlington.

From the initial inquiry on Costco discounts to finalizing the sale these folks were exceptional. Happy with our new Mercedes GLC300.

Perfect service when purchasing a car. Perfect service when they remind you about the Daimler survey and ask for 5 stars. But absolutely NOTHING, Now that I own the car, my temp tags have expired weeks ago and DC is not providing them with plates because I just moved here and haven’t been able to obtain a drivers license yet due to no availability for DMV appointments in March 2021. No suggestion. No offer of help. The woman who does the registrations, Lana, won’t even bother hitting reply on the email. How hard is it to respond and say, I’m working on, or I tried, or something! Like I am not even worthy of her time? Alvin, My salesperson, who gave me this wonderful pitch about his concierge type service before I bought my car, has nothing. Not even a hey, is this still an issue? These are the people with the experience. Not me! Where are the suggestions? Where is the support? This dealership is all shine and no heart. I wish I had purchased my MB at the Tyson MB I purchased from before.Update: So it took this review for someone from Arlington MB to reach out to me with some solutions.

As a younger women, car dealerships are a bit intimidating and i alway fear I will be taken advantage of for my lack of actual car knowledge. But that was not the case here.I had the pleasure of working with the service advisor Juan and he was just fabulous! From my initial visit, to communicating my car issues to me, to ordering the parts and diligently working to fix the problem! He was excellent in explaining what was not working and how they were going to fix it. He wasted no time getting me in a loaner and fixing my car. Thank you Juan for this fantastic experience!

The purchasing experience was great at MB or Arlington. I went to several dealers; MB, Audi, Acura, BMW, Cadillac. Of all the dealerships, especially the MB dealers, the Arlington dealer was by far the best. They were very friendly and never pressured me into getting anything. The showroom is awesome and again the professionalism of the people was great.

Mr.Bill Detweiler is always very polite, professional and makes sure I understand everything going on with my car. I tried another dealership and received horrible service. I called Mr.Bill, he told me bring my car in, extended a loaner for me and fixed my car with exceptional service. I will forever be a customer at this location.

Hi customer service was worst. After I have buy the 2021 Glc 300 I need to talk to finance manager his name was Samuel Beloff I try to call so many time also left messages and email him and I also call to my sales man his name was Rudy Shirley also so many time but no one reply back at all so I had a worst customer service. The reason I need to call is the warranty they sell me was a mbenz extended warranty and when I came back to Georgia and take it to my dealer in after 3rd day she said they sell you after market warranty and they told me it was from mbenz extended warranty so when you go to buy you need make sure so it was a worst experience for me.

Paul is the consummate professional. I will only utilize Mercedes-Benz at Arlington’s service going forward.JMS

It was a wonderful experience. Marcus,Paul.Carl and Jeff were so customer-focused. I will definitely refer all of my friends to your dealership.Jean

Great place to purchase and have your vehicle serviced. Was just there recently for my yearly service and Dan Moreau had the vehicle done and fixed a lingering check engine light in no time.

I always experience superb service at Mercedes-Benz of Arlington. They are always courteous and eager to help me. The service team seems honest and always willing to give me the best possible deal. Working with Gary Burke over the years has been excellent. He has a very professional manner and is responsive to my calls. Additionally, they are always willing to give me a loaner car to avoid any inconvenience to me.

Great service and awesome facilities.

This place here Im not recoment this place to no one around usa they r so bad in customers service I never be in a place like this before they ignoring u as a customer I think even one star is to much for a place like if they keep doing like this they will desapier from busynes like I said there customers service is on the ground I was there they not good my friend bring his 2020 Mercedes for service the car still onthe warranty they charge 445. They dint do the service right u can as me I can tell My name ISC.E.O

Arlington Mercedes Benz defies all stereotypes of car dealerships. It is filled with professionals who truly care and are there simply to assist you in your car buying experience. Honest and knowledgeable were the two best words to describe the fine people there. A special thank you to Azzam Altahir who patiently answered all my questions and showed me every feature I wanted to explore so I could make a fully informed decision on the car I wanted. Carl Durham made purchase and financing so easy and ensured we got the best rate possible. And with patience for days, Jeff Deavers walked us through all the features on the car and made sure we knew he would always be available for questions in the future. There are so many options and ways to buy a new car these days but the personal and caring approach at Mercedes-Benz of Arlington is by far the best one out there.

Third car is definitely the charm and so is MB of Arlington!I bought my first car here 16 years ago, and I consider MB of A part of my family. From sales to service, the staff couldnt be more professional and sociable. If you know what you want, the staff will make it happen.

A friend of mine ordered a g wagon from then, then they go on to cancel his order after the received the car and try to sell it 25k above market value and not refund his 10k$ deposit

Our service guy Dan always does a great job. He is ready when we arrive and there is always a loaner car available if we need it. He is very thorough. The staff is always friendly and the mechanics do excellent work.

To say the least, it was a wonderful experience. I couldnt have been happier.

Juan went above and beyond to help our payment process with the warranty company. Thankful for his willingness to make things work

My advisor is Brent Crow. He has always been very professional, very courteous, and - most importantly! - always very honest regarding the services. He is always making an effort to exceed the customers expectations, and is always taking time to answer my questions regardless of how busy he might be. He is very knowledgeable, and is able to answer any question in detail in a simple-to-understand manner. One of the best advisors Ive ever had.

Juan is absolutely amazing. I was such a grump this morning, and he still had impeccable customer service.

This is the easiest car dealership for service that Ive ever experienced. Very easy to drop off, communication is great, and pickup simple.

Serviced my Benz there for while and most of them are not very patient almost rude !! Then just last Friday I took my 2016 E350 to be appraised and one of the used cars managers made me feel terrible about my car and said we can’t buy it but maybe it’s worth 18k then I took it to carmax and sold it for 24kDon’t ever take your car there for a trade in sell it somewhere if you want to get a better deal

Worst experience ever, I ordered a G63 from them on Nov 2nd 2020 which is a paid 30k over the msrp to get after really long time of waiting the car just arrived yesterday to the dealership, I went today to pick it up when I arrived they told me the car had an accident yesterday when they were doing the pre inspection test drive so the manager (Mark Zetlin) hes so rude and unprofessional offered to fix the car which was a full rear bumper replacement and the rear gate have to be replaced and painted as well and it’s going to take another month to get it done, so I told the manager Mark Zetlin at least to reduce the 30k to 10k since the car had an accident now he didn’t agree and said I’m walking away from you I don’t know what kind of customer service is that and then he said will fix it and sell it, so guys be careful the vin number for the car W1NYC7HJ0MX387753 black matte with red interior. wouldnt pay even MSRP

Mr. Elliot Brown and Mr. Mike Papadopoulos are literally the best. I will not do business with anyone else there, but them!

I have purchased and had numerous vehicles serviced at this dealership. Each and every experience has been great. The staff is always courteous and very helpful. I appreciate all of you, especially Elliott (sales), Carl (finance), Dan (service advisor), and Joel (service tech.).