The delivery men arrived within 2 minutes of the estimated delivery as scheduled. They were polite, efficient and directed. I showed the lead where to set up the beds. The men worked together well and efficiently. They wore shoe covers each time they entered the house. There was no trash in the rooms and the extenders for the bed frames were explained and left in safe spots.They were finished and out of the driveway within a half hour of their arrival. Overall an excellent experience.

Walked in not knowing even where to begin or even if we wanted to purchase today. Kurt was a revelation as a salesperson; he was kind, courteous, funny, knowledgeable and extremely helpful. We walked out with a brand new mattress and base set for delivery with the most pleasant shopping experience I’ve had in recent memory. If you are even thinking about getting a new mattress talk to my man Kurt and he will give to you the best deal possible.

Worked with Terrance when I came in. Ive never shopped for a mattress before except for minutes before hand at another store but he did a great job explaining what he can help with and creating a personal experience to help identify the best bed for me. Didnt even try to force the most expensive mattresses onto me and made the whole experience easy. Got a very good mattress that I think is just right for me and had everything wrapped up in one visit. Highly recommend.

I recently just move to Delaware and was looking to buy my first mattress for my apartment. When I went to this mattress firm Terrence received me, he was really kind and a wholesome person. It was amazing to see how dedicated he was on getting me the mattress that will be the most adequate for my sleeping pattern. Terrance worked with me all throughout the process. I really enjoyed having someone that was looking forward to help me find the best solution for a comfortable and affordable mattress, instead of just trying to sell me the most expensive one. I will 100% go back and buy mattress from them, because of how well they treat their customers!!!

The sales person was very good at telling me about his mattresses in the store. He was very friendly and funny. He gave us the Best price on the things we wanted. I would recommend him to everyone. The store is located on 202 in the shopping center behind Target.

Kurt was the sleep expert who helped us and right from walking in the door he was super attentive. He asked us all the right questions and helped us find the best mattress at a good price! We only went in to browse and we left with a great mattress and adjustable frame. Highly recommend ! Thanks Kurt!!!

Willie was awesome! He was extremely professional and knowledgeable. After having just left a local furniture store extremely disappointed, I went to Mattress Firm and left completely satisfied. Willie believes in old school good customer service and that is rare in today’s times! I’m very grateful!

Terrance was very informative in a way that was personal instead of annoying. Very pleasant and charming. Terrance did very well in prioritizing ours needs instead of just trying to make a sale. Type of person that lives up to his title as a mattress professional. Thanks.

Terrance was a big help, as soon as my wife and I walked in the door, he was ready to assist. He ran us through the process easily and comfortably, and we ended up finding exactly what we wanted with a great price on it. Terrance was hilarious and made the process smooth and relaxing. One of the best shopping experiences Ive had when it comes buying ANYTHING.

The staff here was very friendly and knowledgeable about the items they sell. I believe that they cared about making sure we got a mattress that was a perfect fit for us and our budget rather than just trying to sell us outrageously expensive mattresses that did not fit out needs. Will definitely come back!

Upon going into Mattress Firm with my husband, grandson and myself to purchase a queen size mattress. The sales person asked how much we wanted to spend and we said we hadn’t purchased a mattress in a very long time. This is when he referred to us as “you people” and “always come in here and don’t know what you want.” We found this highly offensive and would not have referred to him in that way. Sleepy’s was very helpful however and politely sold us a mattress we are happy with. I will not refer anyone to Mattress Firm on Concord Pk. In Wilmington.

Terrence is awesome!!!!!!! This was my first time ever considering buying a brand new mattress, and first time ever in a Mattress Firm. All of my mattresses had been family hand-me-downs so I decided that it was time for an upgrade. Terrence took care of my boyfriend and I, and because of him we were able to find a very comfortable mattress at a very good price. Terrence really took the time to get to know my boyfriend and I as individuals to better understand which mattress is most comfortable for us, and worked with us to find a price that would better fit our price range. If I am going to be honest, Terrence is the only reason I even went through with buying a brand new mattress and I do not regret a thing. My boyfriend and I even went to a different mattress store to see if we could find some kind of a better offer and Terrence was able to price match with the local competitors to ensure that he was giving us the best and lowest price for what we wanted. He is such a kind and genuine soul, my boyfriend and I had such a great time speaking with him. So make sure to look for my friend Terrence when you’re looking to buy a new mattress!!!

Terrence is an absolutely amazing sleep expert. He helped guide us through a wide variety of mattresses and helped us find exactly what we need while staying in our budget. He makes shopping easy and enjoyable as well. Great guy! 10/10 recommend

The staff was very customer oriented. Their service was second to none. The manager, the assistant mgr and my sales lady couldnt do enough. It reminded me of customer service from 20 years ago and if that wasnt enough my mattress via outside carrier arrived to my surprise within four-five days. Go here you cant go wrong. Got my first thousand dollar mattress for half the price. This is a real review.

Terrence and Rob were both great in helping me decide on the perfect mattress! They were friendly, professional and extremely informative! Definitely walked out feeling great about my purchase - highly recommend this location!

Both salesmen were very welcoming when we arrived. It was a bit busy but they managed customers very well. One salesman helped us make our final purchase. He offered options and really listened to our needs. We feel good about our purchase. We will return next time we need a new mattress.

Normalin was incredibly helpful and honest. I felt that she empathizes with the customers needs and gave us thoughtful advice. I went there a few years ago and was happy. Now I dont think I will go anywhere else. I went to every single mattess store nearby and felt they were the most helpful and honest. Plus the delivery was excellent, just as promised.

This review comes a bit late. But thank you to Terrence Lyles for helping me and my husband find the perfect mattress. He listened to our needs and wants and was able to provide us with a very comfortable mattress! Thank you for your help! I would really recommend this location if you are looking to get a new mattress.

Terrence is amazing and he’s super helpful and very professional. We got our first purple bed and he got us a great deal. Since we are moving into a bigger house and we will definitely call him again to buy more mattresses!!!

Great place to buy a mattress. It was quick and easy which I like. Terrence was extremely helpful and professional. Highly recommend.

As soon as we walked in Terrence was an immediate help. Made us feel welcome and on our time. We spent over an hour in the store and was able to find what we were looking for. Everything delivered a couple days later and so far so good these past 4 nights!

I cant say enough good things about our experience here. Terrence and Kurt were both very professional and knowledgeable. The at-home delivery was friendly, on time, and quick. I definitely recommend this location!

Had a great experience today working with Terrance! Not only was he super knowledgeable about the products he was very personable and friendly. Made buying a new bed an easy process! Definitely recommend stopping in here if you are looking for a new bed.

Excellent customer service. Terrance and Rob are very knowledgeable and recommended good mattresses as per my need and budget.Special shout out to Rob.

What a wonderful experience we had here with Terrence, the manager at this location. He was extremely knowledgeable, helpful and accommodating. I do not like buying mattresses, way too many stores and options but Terrence made it painless and fun. We will be back the moment we need another mattress.

Terrance was great to work with. He thoroughly explained our various options and used our feedback to guide our decision making. He easily answered questions about different mattresses and competitors. We bit the bullet and bought a TempurPedic with an adjustable base. It just delivered by two very friendly men; we are looking forward to a comfortable nights sleep!

Salesman was very nice and knowledgeable and did not rush us. I would recommend to anyone looking for new bed. He told us options and about each mattress we looked at.

Great service! Terrence was very helpful and we were able to find the right mattress very quickly!

Even though what I wanted was not in stock Rob got me a great deal for a better bed. Kind, informative assistance !

Great and pleasant experience with Terrance and William. I knew what bed I wanted and they ordered everything for me without me going into the store. I then called back and purchased a Upholstered bed frame/headboard and they just created a new ticket for my order. Did everything over the phone and I would highly recommend Mattress Firm to anyone looking for great service and pricing.

Terrance is an awesome sleep tech. He takes you from your head to your toes to find the right mattress for you! Great service with good prices. TempurPedic mattress was our choice, but it was too expensive. We got the next best thing and we cant wait to enjoy our new bed!

Very happy with the time and help that Normalyn spent with me going over all the different thing to look at .

Terrance was Absolutely Outstanding he was patient and extremely knowledgeable about his products. My wife and I were extremely pleased with the outcome of our purchase thanks to Terrance’s recommendation. We will definitely be recommending our friends and family to Terrance and this location!

Ive been dealing with Mattress Firm for a long time. Bought my first Call King bed from there about 10 years ago with a 10 year warranty. Oy thing is the seller didnt tell me about buying a married protector to avoid any spills or stains because the warranty doesnt cover that. After finding out that affected my warranty cause I needed a new bed I went in a saw a brother named Terrance.Terrance was great, once I explained everything he he assured me he would do his best to make up for it and he did. We discussed several options on new beds and once I had one picked he went out of his way to not only give me an unbelievable price but gave me the best mattress protector, delivery and more.Awesome custoy service from this brother. Very knowledgeable and just all around good dude. So go check him out if youre looking for a bed, he would t let you leave with anything but the best of what youre looking for. Tell him I sent you. Hes patient and will answer all questions. I recommend this place.

The store manager Terrence was super helpful in explaining the versions of the Purple Mattresses we were considering. He did everything he could to make me feel good as we finalized the sale. I’m glad I went with Mattresses Firm because of their service, trial period guarantee and warranty.

Went in to just look at different mattresses, and Kurt helped us find the perfect one for our new home. He was amazing in getting our cost to be super affordable. He was also super nice. If you go to this store, ask for Kurt!

Very experienced and professional representatives.

Terrence and Willie made this purchase experience a 5 star review...they were knowledgeable about their products and allowed my husband and I the ability to make the best decision for our mattress. There are a lot of places to buy a mattress so customer service matters... they allowed us time to think through our purchase and were there for us when we returned to the store...I would highly recommend Mattress Firm Wilmington North and especially Terrence and Willie.

The salesman was very knowledgeable and helpful.

We had the best experience at mattress firm after dealing with Terrance. He was very knowledgeable, patient, and kind. After bothering him with multiple visits and phone calls, Terrance came through in the clutch.

My husband and I walked into the Mattress Firm in Market Square Wilmington, D.E. today, (12/30) to purchase 2 mattresses. We had such a pleasant experience! The associate, Kurt Julien, greeted us and helped us make a final decision on which mattresses to purchase. He was knowledgeable, super helpful, and efficient! Thank you again for making a difficult choice oh so easy!

Excellent customer service, the team listened to my issue and graciously help me find a solution. Thank you.

Terrance and the wonderful Joanne helped me to choose a great bed that will hopefully make my sleepless nights a thing of the past. They maintained great safety protocol and helped me to get a really fair deal. They also took care of my son a month ago so we will turn to them again when we need another mattress.

Salesman Terrance is very knowledgeable and proved Five Star excellent service. If you are looking for a mattress feel free to stop by this Mattress Firm located off 202 in Wilmington by Trader Joes. Terrance, I would like to thank you and looking forward to doing more business in near future.

My boyfriend and I went shopping for a quality upgrade to our full size bed. When we walked in we were greeted promptly by the manager/owner. We expressed all our needs and issues. He showed us many options to suited our needs as well as price range. He provided excellent one on one customer service and worked with us as much as he could. We were very happy with what he provided so we didn’t even have to worry about shopping around. He made the dreaded experience very easy and pleasant.

Very helpful and knowledgeable employees. First time buying a mattress and they were nothing but helpful. Went in there, told them what I was looking for, they pulled the mattress for me to try, and even helped me load it into my car! Price was incredible as well. Can’t wait to try my new mattress!

Our salesman Kurt Julien was extremely knowledgeable about his product, and gave us numerous options to consider. He had us sample different models to confirm our choice was correct for us. Highly recommend seeing Kurt for a complete buying experience.

Great purchase experience. Knowledgeable and friendly. Deliver communication and service was great

Kurt Julien is a terrific salesperson. I didn’t feel rushed. He was knowledgeable. I felt like I received a fair deal on a beautiful Beautyrest mattress. Easy to work with.I would recommend Mattress Firm!

My Husband n I visited this location 4 the 1st time today! Ms Danielle met us with a smile. She was not overbearing in any way! She was very knowledgeable in regards to what we came there to do & that was to purchase a mattress that would satisfy both my husbands & my mattress comfort needs! With her help & knowledge, my husband & I were able to agree on a purchase that will finally meet both our needs! We then met Mr. Anjad, equally as knowledgeable in exactly what we were looking for and took his time working out the final details, listening to my husbands research stories, lol and helping him to understand even more about the quality of certain mattresses, the builds, the small details, you name it! At the end of the visit, we BOTH walked away happy, investing in a new mattress that we both believe we will enjoy for atleast the next 10 years, lol! Thank You for a Great and enjoyable experience visiting yr MattressFirm location in Delaware!

Me and my fiance had a great experience at the North Wilm location off rt 202 & Naamans rd. There was a guy whos name escapes me at the moment but he was very fluent in his knowledge about all the products that were available. He made sure that we understood exactly what we needed based on our profession/home life. We even went through a Bed Exam to test and try put the different types of beds and the features that would be perfect for us. We got an Adjustable base for head and foot with the lumbar feature for the Back. We especially asked for this feature bc I work in a pharmacy and is also a student studying. My fiance is an Organic chef and both careers need a good investment sleeping mattress. I would very much recommend this location for your bedding needs. It was of coarse delivered and put together before the courier left. * There is also a remote with an under-like ( colors of the rainbow) and many different vibrating and massage settings. Thank you guy. You were great.

It was a pleasure to do business with Amjad Chaudhry. Great customer service 👏. His knowledge on everything was amazing. He knows his inventory like the palm of his hand and my time at the store run smoothly. I always appreciate great customer service and Amjad meet all the expectations. Will recommend him 100%.

After visiting three other stores looking for twin bunk bed mattresses, Danielle at MattressFirm was as if an angel! I needed to purchase two quality affordable mattresses for a bunk bed being donated to a young family. Danielle was able to give me a price within my budget and get the mattresses delivered next day. She went above and beyond! I’m grateful and so is the young family!

We shopped on Sat at this location. Terrence was our sales assocaite. He spent time getting to know what we wanted. He then suggested a nice mattress with a favorable price point. He was able to get the price lowered along with a discount on the delivery. We got our mattress in 5 day, thank you Terrence.

Kurt was amazing!! He really listened to what my fiance and I wanted and all of our concerns. He helped us find the perfect matress that we both fell in love with!! Thank you thank you Kurt!

Friendly, knowledgeable service with no pressure. Amjad Took time to explain the differences and features of many different mattresses as there are so many to choose between and When I finally my decision he gave me an awesome price and service that no one else around could match. Highly recommend if you are in need of a mattress to go see Amjad at mattress firm in North Wilmington

Amjad was very helpful and kind! He helped me figure out what type of mattress best suited my sleeping style and try to find out best within my budget. Delivery guys and scedule all are very good. Great experience from start to finish

Terrance is a true asset to the company. Friendly and will go the extra mile to get what you truly want.

Rocco helped us tonight and was amazing! We forgot to add something to our order and called as we were leaving the lot. He called back after kissing the call even though it was passed closing hours. Very understanding, courteous and accommodating. Top notch customer service! Thank you so much, Rocco!

My wife and I were eating at Honey Grow with no intention of buying a mattress today but figured we’d stop in just to lay on a purple... and boy am I glad we did.Terrence was absolutely a pleasure to work with and left us completely shocked about how we’d been sleeping.We ended up going with a Serta Hybrid 2000.Cannot wait for our new mattress and adjustable base to arrive!Thanks again Terrence and Willie for the outstanding service!

Excellent experience! Willie was extremely knowledgeable and friendly. 202 location is highly recommended!

Helped me find a good mattress within my price range even checked other stores

Willie was very helpful! Great experience and very knowledgeable answering all questions. Very professional.....

Very friendly and knowledgeable. Got a great deal.

If you are one for reading reviews before buying please take the time to read this review: Let me first start off by saying that Terrance is the person to see about your sleeping needs! He gets to know about his shoppers by asking general health questions but not too far that he pry’s into your life history where you would need to sign a HIPAA form lol. The reason I learned from why he does this is because Terrance wants to get you on a mattress that fits your sleeping style and help with some “problems” while sleeping.We were able to narrow the selection down to 3 different types and makes of mattresses. He went above and beyond to check other places within Mattress Firm for what we liked. We ended up purchasing a very nice mattress at a great price. He also suggested a power frame which we went with but, a lower end model since we (well...the Wife) didn’t want the one with all the bells and whistles! Terrance was able to put everything together in a package within our budget! As we tested out different products, we had our children with us and we were the last customers of the night. He let them have balloons and play and was very understanding of children. He stayed and finished the sale even after the store was past closing time since we were his priority!Terrance has been one of the few and far between salesman with integrity and upfront with honesty (as far as I could tell) since I have bought plenty of furniture over the years. So, if you made it through this review and in the market for a new mattress or just want questions answered on the many different types of mattresses, go see Terrance Lyles at Mattress Firm Market Square in North Wilmington located at 5617 Concord Pike.

Mr. Amjad went above and beyond to help me with my purchase! I called on a holiday in need of a box spring ASAP I made my purchase over the phone however, he called not soon after to notify me that he had found a cheaper and better option available for pick up that day! The staff here is very helpful I would definitely recommend this location and will definitely return if I need to make another purchase.

Sales rep Rocco was very easy to work with. Not pushy at all and gave us a great discount and accessories for much less than we anticipated. I also got a discount on shipping for military service. Delivery was scheduled for 2 days after purchase.Great sales rep. Ask for Rocco.

Customer service was way beyond excellent i wasMore than sastified with my purshasing my mattresToday so glad i chose mattress firm Thank youTerrance your the best

My visit today at Mattress Firm was wonderful. I was treated with excellent service. The sells man name that help me was Amjda, he was Awesome. This was my first time in 30 years buying a mattress. He help me find the best mattress that suited my back problems being as though I just had back surgery. He was not pushy like most sell people are when you walk into a furniture store. He great and I can’t wait tell tomorrow when they deliver my bed! I recommend everyone to go to this store as well as ask for this sales person he great, and really connected with me as a Customer. I will be back to buy my sons bed as well thank you so much you made my day! Five star’s to him.

Great customer service and amazing products. Willy was very patient with our needs! Thank you so much!

Terrence was so professional and helpful. Quick and easy experience.

Got me a nice bed, california king I cant wait to you know what in it🤪

Great customer service with Amjad. He walked me through the entire process end to end. Helped select the right mattress based on my own specific preferences. They have very competitive affordable prices and excellent and timely delivery. All in all, great experience

Mr. Lyles went above and beyond my expectations. He knew his product and offered it at an incredible price with quick delivery.

I had a great experience at this store. We were able to work with Amjad to get a great deal and didn’t go over our budget! He was very helpful and friendly and we are very satisfied with our purchase.

We went to buy my daughter’s mattress tonight and we had a great experience. Terrence was an amazing salesman and helped us with a great price.

Overall great experience dealing with Mattress Firm in Wilmington! Amjad Chaudhry was fantastic in helping me reschedule delivery of my mattress across states, even on short notice, when it seemed too difficult for the other store. He made it painless and extremely smooth. I really appreciate all your help and will certainly never hesitate to call this branch!Thank you so much!! Stay safe!

My experience was pleasant and efficient with the Mattress Firm Sales Associate, Terrence. Very happy with my purchase!

Great place to check out. The owner was very helpful and informative. Tried out multiple mattresses and fell in love with the pro breeze Tempurpedic. He even broke down payment plans and the option to extend it to 48 months to make it more affordable. Free delivery and even went on the mattress companys main website to show his prices matched, plus honored the sales tempurpedic was having. Great customer service, I will be purchasing my mattress here!

Willie was very professional and so helpful with choosing the right mattress. Thank you!

Excellent customer service - warm, attentive, knowledgeable. Thank you, Willie!

Amjad did a great job on helping me set up a delivery for my mother and father. He even got the delivery sooner than what was expected!! Thank you so much for staying later for me and helping me out. I appreciate all your help and you did a great job!!

I am very happy with my purchase and it was delivered right on time. The salesman was very knowledgeable and helpful in this location. I’d recommend shopping there.

Great to work with. Highly recommended.

Terrence Lyles was welcoming and kind which made for a positive experience. He was very knowledgeable and found the perfect fit for my daughter! Would definitely recommend Terrence and MattressFirm! Also just received delivery which was also an amazing experience, Enrique was kind and respectful wearing a mask and booties. Him and Chester assembled the frame and put the bed together exactly as we asked:) Altogether an amazing experience!!!!

I was greatly pleased with my experience they went above and beyond for me great customer care I highly recommend them and will continue any further purchase with they live my new purple mattress!!!!

Terrence was extremely knowledgeable and helped us find a very comfortable twin mattress for our son. And it was in our budget. Thanks again. Steph

Willy was super helpful and informative. We felt no pressure no buy but we did anyway.

Amjad and Danielle were great; he provided me a complete solution to compliment my Purple Hybrid 3 mattress. He showed me the Purple sheets which are really stretchy and comfortable, a solid platform, and mattress protector. Good experience, highly recommend.

I was concerned about a product that I purchased on line on May 3rd that never was delivered on schedule and when I called this store Mr. Chaudry was very helpful and fixed the problem. He was courteous and alleviated my anxiety about the product. It will be delivered on Saturday.

DANIELLE WAS GREAT ! THANKS SO MUCH. CANT WAIT TO GET MY BED!!

Los of choices, great prices, competent staff

The salesman was wonderful to work with. Very professional and personable.

Amjad and Danielle were very helpful. We told them what we were looking for and they made it happen! I would highly recommend this location for great products and excellent customer service!

The customer service was awesome quick and easy

Very friendly customer services and was able to get us a very good deal with many discount. Thanks you Russo for your great service.

I went to the Mattress Firm in Wilmington DE and had an amazing experience. Amjad was so helpful through out the whole process; highly recommend! He made my first mattress shopping experience stress free and enjoyable.

Made my appointment. came into the store. was out in less them 20 minutes. Thanks to Amjad, for his great customer service. I will definitely continue my service with the store.

Jess was fantastic and helped us from start to finish. She didn’t push the high dollar items on us, she listened to what we wanted and found the best fit for my wife and I. 5 stars all the way!

Wife and I purchased a mattress here on presidents day. The staff was friendly and helpful we found a mattress we liked and got a good deal. sadly the mattress wouldnt fit up my stairs. Delivery drivers tried their best but it wasnt happening. Called the store and they took care of it right away and got my refund quickly.