Very fast service. Came in for a screen protector fix per warranty. Service agent was fast and friendly. Only agent to apply screen protector in 1 shot No bubbles.Well done great work. Friendly environment05/29/2021 @ 1630

Excellent service. We needed to wait 5 minutes past our appointment time but it was worth the wait. We got what we needed done and with awesome service.

The wait was a bit much. However the fact they are enforcing social distancing is a plus. Ella was very helpful and thorough in assisting me with upgrading my phone. Finn was also helpful in helping me choose wireless headphones that would best suit my needs. Kunia location is hands down the best.

Not sure it I made the right choice to switch companies.March 31, 2021 decided to go in. Several hours later, phone plan and phone choices made, including a G-pad.Attempt made to go online as suggested that evening to confirm and wouldnt you know it, T-mobile was down. (Strike One)Drove back next day, (April 1st) confirmed order, and that I would get email shortly.Today, is April 5th (4:30PM) and Ive attempted to call, as well as go online for status of phones. {Unsuccessfully}.Still pending that email. (Strike 2)Did I make a mistake? (Not a good experience so far.)

Weve been with T-Mobile for over a decade never had we ever have a Terrible experience. This store alone has bad customer service. Representative is incompetent.

BEAUTIFUL SERVICE.JEFF IS VERY HELPFUL WITH US N A VERY HONEST MAN.HE ANSWERED ALL OF OUR QUESTIONS WE ASK N PLUS SOME.GREAT CUSTOMER SERVICE THEY ALWAYS GIVE.

Worked with Tom and he was awesome! Very helpful, patiently answered all of our questions and concerns

Finn and her team was great friendly and knowledgeable everything Ive come to expect from my UN-carrier thank you so much for all your help

No wonder these guys have such high ratings on customer service. The associate named Rocky helped us out so much. Literally walked in and instant service with a smile. His knowledge was obvious and he fixed a messaging issue on my brother-in-laws iPhone quickly. VERY satisfied.

My favorite T-Mobile Store. Not crowded like the others.

We went to pay for prepaid service, the rep told us they were running promo so we could get same thing for 25 less. This was 3rd time coming to store because phone was off but they kept telling me I was active til Sept. So I just wanted to pay. After changing sim card a 4th time, the rep couldnt activate my phone, we waited over an hour and she finally said because of network we would have to wait 24hrs!!! This is the 4th day this charade has gone on. I am sure after 24hrs it still wont work!!

Excellent customer service ... better than any t mobile I been to on the island

Kunia T-Mobile so nice, with big smiles. Alakea store needs to retrain their staff because no greeting when in to pu gift.

Customer representative were very helpful with my concern and immediately took care of it

Just switched from AT&T to T-Mobile about a month ago. So far we been happy. Melvin assisted us with switching. He made is so seamless. We ended up opening 3 smartphone lines one tablet and 2 smart watches. However, my husbands watch is having issues on t-mobile. Its completely unlocked but for some reason it cannot register its own phone number. Solved it but closing the line and reopening it with a new number. So far the service has been good, LTE is awesome except in our living room lol. If you really want to research the company follow John Legere Tmobile CEO on Twitter hes to funny.

Customer service is great! Very quick response and my problem solved.

Food is good portions is perfect and the service is fast

Nice little store.

Friendly quick service

Nice staff

Excellent service