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TCA Wireless
Inside Don Quijote, 94-144 Farrington Hwy, Waipahu, HI 96797, United States
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TCA Wireless
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Me
Review №1

My daughters iPhone 7plus battery inflated after having had it for 7 yrs. It was so badly inflated, the battery literally shoved the screen forward out of its frame and cracked it. Iphone appeared as if it had been thru a car wreck. Although she did get a brand new kphone, I wanted so much to salvage her 7plus for 1) memories 2) having a spar3 phone especially for my 5 yr old old nephew would be out and about with us.Entering the store, both guys working that day immediately greeted us. My daughter handed one of the employees her 7plus and the other too analyzed the phone. Both were so calm and simply said it was fixable-- WOW. I blurted out Really? Are you sure & they reassured me it wasnt a problem.I asked costs and was quoted $135 & all the more this astonished me in a good way. I told them I had previously been told wasnt worth it and just buy a new phone. I then made the comment Thats cheaper than what it would cost me to get another phone to which 1 politely replied Yes youll always be told by sales people. When I asked how long it would take, they said about an hour. Again, seeing how bad the phone looked, I thought it would take much longer. Told both guys we were pressed for time; had daughters to practice to get to. As excited as I was to get it fixed, I reassured them we would return another day.Before we left, both offered to at the very least to remove the battery so it wouldnt do further damage at NO CHARGE. We accepted the offer and this took no more than 10 min. In the meantime, we took notice of all the varioud phone accessories in the store with reasonable prices (sorry no photos taken at this visit). Once battery was removed, employee placed phone in a ziploc battery bag and instructed us to place it in a cool dry area to prevent any other damages till we bring it back.FOLLOW-UP VISIT to come.

b_
Review №2

I took my phone to TCA Wireless today to see if they could repair water damage. The technicians were very welcoming and happily offered to try and restore my phone. I left the phone with them for a couple of hours while I went to run other errands. When I returned, they were not able to save my phone, but did not charge me for taking a look at it! Now where can you find service like that?! Even though my phone is lost, I didnt have to lose money for trying to save it. I would Definitely Recommend TCA Wireless services to ANYONE else needing phone repairs. If I have any future issues, I know exactly where to take my phone again! Thank you so much for your heart felt effort and kindness TCA Wireless! It really goes a long way!

Ge
Review №3

On a overcast day in may I stopped in; phone in hand with a couple problem’s I told the man and we discussed how much it would cost. We tried to bring the phone back to life but to no avail. The technician; Isaac, was a calm, articulate and broke down the rather complex work that had and was done to the phone well into a explanation any simpleton that is not tech savvy could understand.When I returned to pickup the phone and upon hearing the disheartening news that the phone had given me it’s last charge I then decided to pickup a used phone that was a generation behind the phone I brought in to have serviced. That phone that I bought saved the day quite literally.What’s so special about this phone I bought from TCA Wireless? Well, you see them phone I brought in belonged to my brother, and he’s rough on his stuff. He works outer island and flies on a daily, but at this time when his phone broke weekly basis and it was a day before his flight. He needed something RIGHT NOW. His safe travel emails, of course his work contacts and other information was on that phone. Leaving the island to work without a phone was not a option. Thankfully establishments such as TCA Wireless exist, and partnered with there hard workers, my brother got what he needed and was able to make his flight and have a phone. I would like to thank the crew at TCA Wireless and would recommend anyone with phone trouble or inquires to stop on by.

Li
Review №4

Loved the Great customer service. Thank you Issac and Ranon for helping me pick out new cases 💁🏼‍♀️

Am
Review №5

Associate Kevin at the Waipahu location did a phenomenal job helping me get the service I needed in a quick amount of time, as well as offered to help me find affordable solutions to fixing and maintaining my phone’s longevity :) I ended up leaving very satisfied with my newly repaired phone and great new case for a really great price. I’m really grateful for having chosen TCA and will be sure to return if I have any other phone repair and maintenance needs! ^^ Thanks again for the assistance Kevin!

jm
Review №6

Happy with the service and customer service. The girl (didnt get her name) texted me several times due additional issues that were found on my phone prior to doing anything or trying to upcharge me. I really appreciated that and being informed of the problems. Kudos for doing that.

Br
Review №7

I don’t usually write reviews, but today was a special occasion, For the past weeks it’s felt like i’ve been down on my luck and have been projecting it onto others, although I wasn’t being as friendly, Ranon and Issac treated me with such kindness and really made my day better, I got my charge port cleaned out when I thought I had to spend $ to repair but was just due for a clean, they didn’t charge me either. Aloha Braddas 🤙🏽

Ta
Review №8

Kevin did an awesome job activating my phone service. Awesome customer service, fast and extremely knowledgeable. They have the best prices, no contract and no credit check. Not to mention they have the best pricing for phone repair with a 1 year warranty on all screen repairs. They have a very wide selection of refurbished phones and cases, an honest local one stop shop for all your cell phone needs. 10/10

Ti
Review №9

Person was friendly yet he lied about a warranty. He replaced my I phone screen put on a little to tight and changed the color without asking. The screen cracked again 2 days after fixed even with screen saver..I brought it back before the month was up. HeSaid it was not on warranty and didn’t offer a discount to change it again. There was one person working phone and fixing most calls you hear was where my iPhone or tablet.. Not Aloha at all.. All about money.. thanks for rip off work

No
Review №10

Thank you so much for a fantastic experience!! Will definitely come back & refer all my family & friends. It was hella fast & very affordable. Thank you Puna!!

wi
Review №11

Great service and great price aloha Billy B&C towing Hawaii

Ja
Review №12

John was the worker that helped me, he made this process really easy. Made sure everything was working before giving it back. I would recommend this service to anyone & make sure they go through John! Thank you again!

Ra
Review №13

Very good experience with TCA Wireless. Jon was really helpful and very professional. I would recommend this place to anyone. Thanks Jon.

Ra
Review №14

Called in and spoke with Kevin about a phone repair. Even though he advised the iPhone SE was one they did not perform battery swaps in, he did not hurriedly end the phone call. He took the time to explain why this was an issue with that particular phone, and I asked him about used phones on hand. Being only a mile away from where I was, I went out and checked out the selection.Pretty darn reasonable prices on some refurbished phones. I ended up buying a slight upgrade for my father-in-law, and Kevin insured the phone was functional before I left. Great service, great conversation, it is easy to see why TCA wireless has such a high rating. While I was there, at least three other people brought their phones in for screen repairs. I was able to observe these people treated very nicely, and the speed of the repairs is impressive.Mahalo!

Co
Review №15

Jon helped my pick out a case today and he was really helpful and gave great customer service.

Ka
Review №16

Awesome and experience staff. Saved money going though TCA then my own cellular service company. Thanks for fixing my iPhone on short notice. 💯🙌🏽

Co
Review №17

Mercedez provided outstanding customer service. Explained everything well and not only that she gave me a reasonable price. Highly recommend and will come back for more service. 5 stars all the way!!!

Ma
Review №18

Very fast service. My screen didn’t work and it was repaired quickly by Jon who finished before I was even done doing my shopping A++++

Ke
Review №19

Brittany was extremely professional and handled both of our phone fixes in under an hour!! She and her staff did an outstanding job and I couldnt recommend her more!

Ch
Review №20

John was fast and did a wonderful job fixing our iPhone. Mahalo!

Te
Review №21

Awesome service by John! Great place to get screen fixed ASAP.

Al
Review №22

Came in today to fix my sons broken screen. Amber got it done in half the time she quoted me. Also got some good protection. Great service. Exceptional help. Amazing prices.

J
Review №23

Excellent customer service and very knowledgeable.

To
Review №24

Thanks Jon for fixing my home up really quick awesome service!

Ja
Review №25

Jon did a wonderful job fixing my screen. Highly recommend checking out TCA wireless in Waipahu.

Ad
Review №26

John was extremely helpful with repairing my unresponsive screen. Would definitely come back and recommend him and this branch for any of your phone repair needs!

Le
Review №27

Thanks Jon for fixing my phone really quick. Highly recommend TCA for get your phone fixed thanks again Jon.

Ko
Review №28

John was very helpful and professional. We highly recommend TCA wireless in Waipahu.

Da
Review №29

Replaced swollen battery on my Samsung S9. Friendly, responsive service, done in 90 minutes. 60 day warranty on battery.

Kw
Review №30

Very Professional And Efficiency I’m a very Satisfied With their services thanks again Jon for fixing my phone

Ch
Review №31

Friendly and also explained while fixing my Phone. Love the service. Mahalo Jon!!

Ch
Review №32

Issac did a awesome repair and now I am able to continue you my business again thank you Issac I highly recommend tcawireless

Ha
Review №33

Overall my experience here was great. Well worth my time and money. I needed my iPhone 6s screen repaired and Vincent got it done under an hour at an affordable price. I’ve never been happier to see my phone in normal and working condition. Thank you so much!

Si
Review №34

I absolutely love this place. I was greeted immediately by Vincent. He was very friendly and approachable. He got my phone done before the quoted time and he put my screen protector on perfectly. If you come here ask for Vincent. He will give you 5 star service! ⭐️⭐️⭐️⭐️⭐️

Ru
Review №35

Jon was a great help and got the job done quickly and efficiently

Je
Review №36

Amber was great! She looked super slammed but stayed calm and got it taken care of in a timely manner. Most definitely recommending! Thanks Amber and TCA!

Ro
Review №37

Went in today to get my battery and screen replaced. Was helped by John and got great service! Thanks for your help guys!

Ty
Review №38

Im staying here at Koolina and was referred to TCA for my iPhone when I dropped it on the rocks along the shoreline. Concierge called for me and said to go to TCA Wireless, they were able to fix my iPhone 7 plus. I went in and Vincent was very helpful and informative. He made sure I was out of apple care and informed me how itll look after he was done. At that point I didnt care, I was on vacation and I just wanted it to be fixed. Vincent was so professional and efficient. He deserves an awesome review and the recognition. Keep up the good work TCA!

Cr
Review №39

I absolutely love this place. Vincent definitely know how to take care of his customers. He exceeded expectations and he got phone done within an hour after dropping it off. My experience overall, deserves more the 5 stars!!

Ni
Review №40

I love this place. Vincent was a cool guy and really helped my mom and I with our phones. He was nice and willing to fit us in his busy schedule of fixing phones and manage to do it in only an hour. TCA wireless gave us good deals for fixing our phone compared to other places that wouldve charged us almost double of what we got. 10/10 would recommend!!

va
Review №41

Girl named Amber was very helpful and informative of every step of the process. I appreciate it so much! Keep it up!

Ch
Review №42

Had an issue with the repair and Management quickly fixed the issue and went above and beyond to rectify the situation. Very professional and reputable company! Thank you

ki
Review №43

Waipahu store treated us right ✅ for nice phone screens,good service

St
Review №44

Great service from great people. Vincent was a big help. I was gonna trade my iPhone 6 for an 8+, but first I needed my screen fixed. Luckily, Vincent was there to save the day. Got it fixed in time for me to go back to T-Mobile! Also got a new case from here! It’s more affordable than getting it at T-Mobile. I’m also coming back for a screen protector.

In
Review №45

This place is awesome for any of your phone needs. They have a wall full of cases. I brought my phone in for a simple diagnostics and thought I’d have to spend a large sum of money to get my iPhone up and running again. Come to find out they saved me a lot of money. Vincent is the man! He is very honest and kind

Va
Review №46

Mahalo Jon for the fast and helpful service. So glad my phone is working again!

To
Review №47

Vincent came in clutch. I needed my iPhone 7+ for work and my screen cracked. He brought my hopes up and was able to fix it within 1 hour. Great customer service and at affordable prices. I will for sure come back here if I ever need my phone serviced.

Da
Review №48

This place is awesome. Quick and easy. Brought my iPhone 6s Plus for a screen repair and got it done within the hour while I went shopping. Vincent’s attention to detail and expertise was the icing on the cake. He was very friendly and informative. Thank you Vincent!

Ja
Review №49

John was awesome, really quick to repair my screen.. Thank you.

no
Review №50

Quick and friendly service! John was very knowledgeable and very professional

Do
Review №51

I was in the area and my son had cracked his screen. Luckily, I knew about TCA because I had brought my phone a few months back. I’m so happy Vincent is still here. He did a great job last time. Process was once again easy and painless. Very affordable as well. Gottah come here!

We
Review №52

Great guys here, they’re all friendly. Vincent was one of them and the guy who fixed my phone. I got my iPhone 8 Plus screen fixed. Very informative and efficient. Come here for any phone needs or repairs. You won’t regret it! Mahalo TCA

Al
Review №53

Vincent’s awesome customer service definitely made this process fun and easy. He took care of my iphone 7 and got my screen fixed in under 20 minutes. wow! and he looked fairly busy coming in today. very professional and courteous. 5 star service!!!

Je
Review №54

It was my first visit to TCA wireless in Waipahu. I’ve heard their commercials on the radio and had to check them out. I had a crack in my iPhone 8 Plus screen and needed to get it fixed. Vincent exceeded my expectations and fixed my screen with no problems. His professionalism and customer service was above and beyond. I highly recommend TCA wireless!

Ja
Review №55

I just want to say that I always break my phone, at one point I was coming in like once every few months and Vincent has always been the bomb dot com. He seriously is so nice and helpful and always remembers me haha. Vincent you’re awesome and thanks for fixing my phone a million times!

Bl
Review №56

First timer, couldnt get any better service. I mean the efficiency and the hospitality alone deserves a good recommendation. Vincent whom fixed my iPhone 6s was very professional. I will definitely be coming back once my phone breaks again. Do it! its cheaper than these thousand dollar phones.

Kh
Review №57

Thanks Jon for fixing my sons phone highly recommend TCA.

Su
Review №58

All I have is nothing, but good about this place. Been here a couple of time already and each time I came they never failed to fix my phone. I’m on my phone constantly for YouTube and other things, so Im always in need of my phone. Vincent was the tech on shift and he got my mic and front camera working again. Be sure to see him, Im sure theyre all as good. Thanks again Vincent and the TCA team!

Da
Review №59

Jean helped me find a new case that fit my phone since everything I bought on amazon seem to always come back in the wrong size. He was very helpful and very polite and knew a lot about the products and services that they provide. I will definitely be coming back to TCA Waipahu for all my mobile device needs. Thank you Jean for making what is normally a dreadful experience a happy one!

Ja
Review №60

Vincent went above and beyond by expectations. I was referred by my friend and she said Vincent is who I should go to for my cracked screen. I am impressed how fast he works. You can tell he takes pride in his work which means my phone was in good hands. Im pretty sure he goes through a checklist because he tested all of the main components and assured me everything was working. $90 for iPhone 7 and $10 screen protector?! Definitely affordable! Mahalo Vince.

Sh
Review №61

Seriously I am recommending this place to everyone I know if they need their phone repaired and need accessories. Vincent made this process so easy for me. Im so glad I came here. It was well worth the drive. Thank you so much Vincent.

Ma
Review №62

I love this place. I usually come here for all my phone needs. I needed a new phone and Vincent was very patient with me. He answered all my questions and reassured me that Im getting a reliable phone.

Tr
Review №63

By the best customer service here. Vince was very helpful and polite. I was very pleased with his work ethic and his ability to multitask. My experience was very gratifying. I’ll be sending people here and to see Vince for any of their phone essentials.

Mi
Review №64

I had just gotten my iPhone XS Max and I needed a case so i was in the area and decided to check out TCA. Josh helped me find a proper case for my iPhone. He was super nice and helpful and helped me find a nice reasonably priced case. I feel protected now.

Py
Review №65

I am really impressed by Vincents expertise and hospitality. He was cordial when we came in to fix our screen and reassured us it’ll be done within the hour of dropping it off. We were about 2/3 phone repairs behind, but still managed to get it done before the hour. I am beyond happy with his service and my new screen. Mahalo

cy
Review №66

Definitely A1 service here. Vincent hooked it up and got my screen and home button fixed for my iphone 6 plus. Granted he was busy when I came in, he still finished my phone under an hour. Very helpful and informative. Thanks again

Br
Review №67

I went in looking for some stocking stuffers for my family and Josh was super helpful and knowledgeable in helping me pick out phone cases for everyone. His friendly, upbeat attitude and willingness to go the extra mile definitely left a lasting impression. 10/10 would go back!

Ap
Review №68

Awesome service, awesome prices. Everything about this TCA deserves a 5 star review. Let’s start with their hospitality, I was greeted right away and assisted me with my iPhone 7+. Vincent was my technician and he was very informational. He was done witthin the hour and he managed to save some time to test the essentials on the phone. My new screen is also covered under their one year warranty as well! I AM A HAPPY CUSTOMER. I will refer people here for their phone repairs and needs

Ma
Review №69

This guys are very professional. Very Helpful, great customer service is a plus and does not charge you leg and arm.I give a 100% thumbs up to Vincent.# Thank you!

Ca
Review №70

This place is great. Everything you need for your phones in one place. I got my iPhone 5s fixed and did a good job within a decent time frame. Vincent was my technician and he was very helpful and polite. Thank you for your service

Ju
Review №71

Great service from Mercedes and she fixed my phone in the time that was given. My phone is in excellent condition now, I am very happy with the results of my phone.

Za
Review №72

I needed a case for my phone and botex was helped me pick out a case that I absolutely love... his customer service was awesome.. will definitely come back and request him for anything I need in the future.

Ja
Review №73

Awesome service! Ryan was excellent. We told him what we were looking for and Ryan immediately showed us our options. Very efficient and friendly service with affordable prices. Very satisfied! Thank you!

Co
Review №74

Jordon was very friendly and attentive while helping me to get my screen repaired. Dealing with him was very easy. I will definitely be recommending him and the store for any phone needs.

Ro
Review №75

Had a cracked screen and my friend recommended me to TCA Wireless. Affordable and fast. Jason was a very helpful with my repair.

ta
Review №76

Go to TCA Wireless for your iPhone repairs. I got my iPhone 7 fixed by Vincent in less than an hour and also put in a screen protector. Recommend this place for cases and repairs. Definitely will be coming back if I need to

Th
Review №77

Very happy how the repair went, came in with a phone that kept turning off and on but after getting fixed my phone was perfectly fine, thank you for mercedez for being the best and fixing my phone

Mi
Review №78

Broke my iPhone 6s screen a couple days ago and came into TCA Wireless to get it fixed. They have the cheapest price around and the best service. Thank you TJ for fixing my phone within 30 minutes. Definitely the best value for money when looking for phone repairs.

Me
Review №79

Mercidez was excellent . My phone got fixed faster than expected . I Highly recommended .

Ja
Review №80

Very professional and efficient Vincent was. He got my phone looking like brand new. After dropping off my iphone I went to go run my errands. about 20 minutes passed by and i got a call saying it was done. very impressed and happy. thank you

Ro
Review №81

Vincent did a good job on fixing my iPhone 6. My phone got ran over and totally shattered and he was still able to still fix it. Their prices are very affordable and it beats buying a whole new phone. The wait time wasn’t too bad either.

La
Review №82

Mr Jason Awaya is always pleasant and engaging when we shop at TCA Wireless Waipahu. They have a wide selection of of unlocked phones, cases and many other wireless accessories. All at surprisingly affordable prices. They also repair cracked screens as well!

Sa
Review №83

I appreciate Vincent for taking the time to explain the process and for fixing my phone. I saved so much money fixing my phone rather than buying a new one. You wont regret coming here.

MM
Review №84

Ok

Ch
Review №85

I had a broken iPhone 8 camera that was fixed just new :) Mercedes was very kind and helpful and I fully appreciate her fixing my phone !

Tr
Review №86

Ive had the pleasure to bring my phone to TCA Wireless twice already. Both times theyve got my phone working. Vincent was my tech today and he did a great job and a good amount of time. Thank you TCA Wirelesss

De
Review №87

Great, fast and budget worth place to go to when repairing a cracked screen. A lady named Mercedez, helped me and explained to me about the free 1 yr warranty and was very kind and patient with me. Very professional and welcoming. Thanks to the gentleman, Bottex for fixing my phone with no problems TWICE

Br
Review №88

Love this place! Second time coming here for my iPhone 6 screen. Very friendly and efficient workers. Vincent helped save me time and money. Now I can run my business again!

Sh
Review №89

Thank you Vince for being so patient and fixing my phone. Such a great help and very thorough. My phone works and is as good as new!

Ch
Review №90

Super quick and affordable. My screen looks as good as new! Mercedez was very professional and provided the help I needed.

Ce
Review №91

Mercedez showed good customer service and effective information to help us understand what was the problem with our phone.

Pa
Review №92

This process was a breeze. The screen on my 6s plus was severely damaged to the point where my screen was black, but still able to hear it. It was till I took to TCA to get it fixed. And took no more than an hour. Vincent was very friendly and accommodating. Be sure to go there and ask for him for any iPhone repairs

Ka
Review №93

Jon outstanding customer service!

My
Review №94

This place gets busy, but it’s worth the wait. Vincent the tech took my 6s in for a screen repair. Got done within an hour then offered to put on a screen protector so it won’t happen again. Overall experience was easy with great service

Ar
Review №95

Mercedes was friendly and helpful. Service was really quick and straight to the point. Would recommend!

Ja
Review №96

Absolutely happy and satisfied with my repair. This was an easy process and very quick. Vincent is the man to see for any of your iPhone needs. Hopefully I don’t have to come back, but if I do I know where I’m going

jo
Review №97

Vincent was really nice. The timing was really good. Thanks again. Definitely come if back

M
Review №98

Fast and efficient. Mercedez was very accomodating in fixing my note 8 screen. She was able to explain step by step of the process and my phone was ready in less than an hour and half.

Ka
Review №99

Very helpful and friendly service! A lot of selection when it comes to phone cases and screen protectors. Bottex was definitely helpful and helped me find a case for my phone. Thank you!^_^

BA
Review №100

Be sure to see Vincent! Hell definitely take care of you. Anything you need from phone repair to accessories. Hes very detailed and patient, so you know youre getting your moniies worth here. I got my 6 plus repaired with a tempered glass screen protector

Information
13 Photos
100 Comments
4.9 Rating
  • Address:Inside Don Quijote, 94-144 Farrington Hwy, Waipahu, HI 96797, United States
  • Site:https://tcawireless.com/
  • Phone:+1 808-671-9191
Categories
  • Mobile phone repair shop
  • Cell phone accessory store
  • Cell phone store
  • Electronics repair shop
  • Phone repair service
  • Repair service
Working hours
  • Monday:9AM–9PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:9AM–9PM
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