Used this company for a considerable amount of time. Very overpriced compared to the company I switched to (Blue Knight.) After they randomly increased their rates, my final straw was when I caught their pool cleaner on camera destroying my auto fill. Arizona Pool and Pond then took it upon themselves to fix it and charge me over $200 for the repair, without my approval (I had a warranty on the auto fill and it would have been free.) When I brought it to the attention of the company they would not answer my call. The communication was all through email and was like pulling teeth trying to have the office receptionist Sunny call me back. After going back and forth they finally decided to waive the charge, as they should. Stay as far away from this company as you can!!

Subpar cleaning, randomly doubled my monthly rate with only a one day EMAIL letting me know that my rate was going up. Couldn’t even give me a phone call. The pool cleaners showed up randomly, there was never an actual schedule and if one of their pool cleaners was out I didn’t get my pool cleaned that week but was still charged full price. Also, try getting them to answer the phone is impossible. I went with E-Konomy and it’s a way better experience!

I have been using Arizona Pool and Pond Service since last year 2020 and have found that they were helpful in finding parts, and doing repairs for my pool pump etc. Scott, Trista and Sunny are knowledgeable and informative and went out of their way to help me with my specific pool issues. I would highly recommend them for their honesty, integrity in taking care of your pool.

Very overpriced company, for subpar cleaning. They also started to over double monthly rates forcing people into an additional cleaning. Constantly had new employees working for them. I’m not surprised their turnover is so high knowing how they treated their loyal customers.

This place had ONE good pool guy that got replaced with some kid who has no idea what he’s doing. My pool has never looked worse and now I’m definitely looking for someone else to go with.

After talking to a few pool companies suggested to me by others to remodel my pool. I hired Arizona Pool and Pond to remodel the pool at my home. I found them responsive and very professional in the work that they did. When I had a leak in a suction line at a pool I have at a rental property I own, I immediately called Scott and asked him for a proposal. Yet again he did a great job on a project that turned out to be quite challenging. I am also using them as my go to when I have issues with my pool automationI would highly recommend Arizona Pool and Pond for all of your pool needs.

Got linked up through our realtor, first time pool owner. Scott did our pre-purchase inspection & helped us understand what we were getting into. Had him teach me the intro pool school once we moved in and get the pump programmed appropriately. Put me on the right path to keep things running great. Previous owner left behind an old vacuum side cleaner which died quickly. Went to Arizona Pool & Pond for a robot cleaner which has been fantastic! Got a great price on a quality Dolphin unit that has done a fantastic job on post-monsoon trash.Been happy, will look to them for options on our re-plaster in the next year or two.

Had to track down a tough-to-find part for a Jacuzzi Bathtub repair. Steve and Sunny were both responsive and very helpful. They took time out of their day to review some photos with me and suggested some cost-effective solutions, even though those solutions wouldnt yield them any new business. I look forward to working with them in the future, and would recommend them for their honesty and demonstrated integrity. Thanks for your help, Sunny and Steve!

Great Family owned business. If you need a pond professional, they are the place to go.

Great company! The people are knowledgeable, on time, friendly, and did a wonderful job on our pond cleanout. The pond looks brand new! If I could give them more stars I would! We will use them again in the future. I appreciate them having all the supplies i need in their store too. We are very happy with the service received. Try them - you wont be disappointed!

Great place to buy supplies for your pond. Friendly and knowledgeable staff

Great service and family friendly atmosphere!

These guys are there to help. Great guys. Great prices. Best pool/pond store in Tucson.

Horrible company! Extremely unreliable and practices scheming tactics. Extremely over priced and careless. They splattered plaster all over my car. They pushed the plaster date out weeks passed deadline. Tried to overcharge me feed for their mess up, didnt show up the dates they were supposed to and wouldnt pick up when I called multiple times to ask why and an endless list of other horrible behaviors. Biggest headache Ive had to deal with. Extremely unreliable company.

Fast and reliable

I called these guys not too long ago asking for maintenance supplies for my pool and they were rude and overpriced. I bought the same supplies from another supplier for less than half their price.

I just want to let the public know. This business is not permanently closed. We are open M-F from 8am to 4pm. There is a problem with the communication with google.Thank you.

Love Scott and his crew--very good people!!

Had what I needed

I love it so much