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CPR Cell Phone Repair Thornton - In and Out Repair
1281 E 120th Ave Unit C, Thornton, CO 80233, United States
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CPR Cell Phone Repair Thornton - In and Out Repair
Comments
Ba
Review №1

My iPhone7 kept dying and restarting. I thought it might be the battery. CPR quickly confirmed it was the battery. They had a replacement in stock. Completed the service in less than half they time they quoted me. The price was reasonable, especially when I didnt want to buy a new phone. Definitely would recommend anyone use CPR Cell Phone Repair Thornton!

Ki
Review №2

I shattered the back glass of my iPhone XS. My carrier quoted me $50 trade in for the broken phone and $800 for it fixed. I took it to CPR and they fixed it for a reasonable price and quickly. It looks so good I won’t be trading it in any time soon. Thank you so much!!

Kr
Review №3

Amazing customer service! Had some issues with my repair but they went above and beyond to offer me a loaner phone and kept me up to date every step of the way. Definitely will be back if needed!

Ja
Review №4

Brandon was absolutely fantastic, he was professional and saved me from having to purchase a brand new phone. I am forever a CPR (Thornton) fan, I will be back if any other device of mine is dropped. Highly highly recommend this location, very fast turn around and fair prices. We love Brandon!!

Ti
Review №5

Fast efficient affordable service! Craig was great throughout the repair of my special needs sons IPAD. Thanks a lot. 👍👍👍😁

Ka
Review №6

Service is immaculate. I walked in with a broken phone screen and they had it all fixed and ready to go in an hour. They even placed the protective screen for me perfectly!

An
Review №7

The guys at CPR were very responsive and informative about how they would handle my repair. They did not try to upsell anything and the price was great! I even got my laptop back 3 days before they thought it would be done.

Te
Review №8

I brought two phones in for repair. one was iphone7+ that wouldnt charge the other an iPhone xr had a shattered screen. it took them less then two hours to fix them. the service person was very knowledgeable. and the price was very reasonable.

Em
Review №9

I have had two tablets and a couple cell phones repaired here. Their service is very professional and timely. Highly recommend!

Su
Review №10

My daughters birthday is coming up and I had an iphone I needed minor repair on with charging port. Went over there and spoke with Jeremy. He was great and super friendly, awesome customer service. I thought I was going to have to do a replacement but they did a nice cleaning and its good as new. Thank you so much Jeremy and CPR.

30
Review №11

This was my first time there and the staff was grateTaking there time to explain all my needsAnd were very patient with my situation even with all the drama my bank was giving me they were patient and work with me i definitely will go back with any phone repair needed in the future

Ma
Review №12

Courteous, detailed, fast service at a reasonable price. Would recommend and for sure return.

Am
Review №13

Great customer service and repair. Professional and great timing!

De
Review №14

Was given two prices for screen replacement by one tech. Asked if the original was worth the price difference. Was told no and that third party screen would work just fine. Got my payment from insurance for the phone and came back to location.Second tech tells me the price for the screen is $400. I say thats way too much and is not what I was quoted originally. The tech really seemed like he wanted me out of the building. So I say isnt that the oem price. Tech replies yes it is thats just what they cost. Then I say what about a third party screen only then did the tech mention that yes that is cheaper but I am unable to order that. Obviously thats what I was looking for why not just tell me that right away.The first tech was great but the attitude and lack of care of the second tech makes me not want to ever come back.

ro
Review №15

Fast and great work. Phone works like it was brand new with no issues on the touch screen.

Je
Review №16

My iPhone 8plus was not charging. Called CPR and they asked to bring it in, explaining that typically the charging port can be cleaned and might not need to be replaced. Brought it in and Brandon cleaned the port for no charge. Working great now. I will be back when my battery needs to be replaced. Highly recommend.

Ro
Review №17

Awesome place to get my phone fixed! Second time Ive been here and they have been very helpful! My phone hasnt been charging correctly and I talked with a guy name Brandon or Brendon, who helped clean the dust and junk off my charger port and it works amazing! I really appreciate you guys for the help! Saves me so much time and money not having to worry!

He
Review №18

Very knowledgeable and personable. Figured out the possible problem and solved it. Will recommend the store to my friends and business associates.

Je
Review №19

Only the LCD in my phone was broken. They replaced the glass as well anyway. I paid about $130 for the repair. About 2 weeks later Colorado got that blizzard, and the screen cracked because of the cold. They dont cover parts in their warranty.Overall: Fair pricing. Quick service. Cheap product.Might be better off doing it yourself or going somewhere they dont source cheap parts.

Br
Review №20

Good group to work with. Up front about everything which is great to manage expectations.Only real knock against them is the delay in notifying me that phone was ready. Apparently they called once and failed to get in touch. Couldve called again or even emailed.

Se
Review №21

Very pleased! Brandon was phenomenal! I called to inquire about fixing my daughters Iphone that had been dropped & half the screen was black. Brandon answered within 2 rings, was very knowledgeable, helpful & gave an accurate quote by phone explaining he can have my daughters phone fixed within an hour. This was great news because I was expecting at least a couple of days turn around.20 minutes later my Daughter took the phone to him in person & as promised it was fixed within the hour! Highly recommend this place. Thank you!

Ja
Review №22

Theyre very kind, professional, and fast. William took care of my phone issues, even though I thought Id have to replace my phone. Thank you guys so much! Ill definitely come back any time I need help fixing my phone.

ol
Review №23

A cell phone repair place is not the first place I expect to find this level of excellent customer service and was very impressed with how friendly and welcoming Brandon was. Would highly recommend this place as you can trust they will do the best job out there for the best value they are able. They understand how important our devices are and make it a priority to get them working again as soon as possible. Thank you Brandon!

Ba
Review №24

Very cool and nice people here. Replaced my front iPhone XR screen and added a glass screen protector for $195. A bit pricey but I am happy with the good work done. Thanks guys

Ch
Review №25

Great service. After the part came, they repaired my phone faster than estimated

Ma
Review №26

The young man that checked my phone out, took it to the back room for a few minutes, brought out, it was ringing, he handed it to me and it was fixed! He said he just cleaned around the battery and there was NO CHARGE! I was so grateful!THANK U CPR cell Phone service. THAT WAS SO NICE!

Au
Review №27

They fixed my iPhone 11 screen and were very nice about it.

Jo
Review №28

Very Quick, very nice. I thought my phone fix would be a lot but they did it for free. Super cool guy and this is my new phone fix it spot. I recommend.

Mi
Review №29

Super Fast. Fixed my I phone 11 that had been driven over who knows how many times. Looks brand new. I would recommend to anyone.

Mi
Review №30

Att recommended me going here and I was amazed how fast and efficient they were. Saved me hundreds of $$. I am so glad they were able to fix a small thing just by cleaning out the charger cable port 👍👍

As
Review №31

Didnt have our screens in stock and were told wed have to pay up front. Instead of being competitive with their competition, they tell horror stories about them to get you away. Whereas we had a good and 150 dollar cheaper experience elsewhere.

ma
Review №32

Answered my questions about all sorts of phones and their characteristics, flaws or good points.. Very patient and polite. Phone repaired and ready when they said it would be.

Mi
Review №33

I got my iPad the next day and employees were really down to earth. And when I didn’t want a screen protected they didn’t pressure me to get it they just said okay and let me pay.

Is
Review №34

Took my phone that i thought had a charging port issue, Brandon offered to look at it and check If i just needed a cleaning or an actual repair. He was able to clean it and had it working again. Definitely recommend!

Ji
Review №35

Was recommended by the other store, and I’m glad I stayed in the CPR brand. These guys did an awesome job on my phone. They also replaced my screen protector from the other store. I will send everyone I know to CPR.

Ke
Review №36

Quick and easy. Screen like new

Ho
Review №37

Brought in a console for repair. While they werent able to repair it due to it being a software issue, the staff was amazing and gave wonderful advice/reccomendations on what to do next while not charging me for their time. Staff was very helpful, knowledgeable, and friendly all around. Would 100% reccomend getting repairs done here

Je
Review №38

Made everything so easy, and they warranty the screens so if it breaks again it only cost $10 to replace.

Gr
Review №39

They had my computer for 3 months. Ended up not being able to repair. I asked to have it ready for pick up. Its all ready to pick up. When I came to pick it up 3 days later, the battery is gone, the screen is gone the DVD drive is gone and none of the screws that hold the laptop together are in it. I stand there for 25 minutes while its reassembled (still never got the screen and battery back). The screen didnt work so having the screen in doesnt matter, but the cameras also gone, so even though I can connect the laptop to an external monitor, now I cant do online meetings with it. They should have refunded entire charge.

Bi
Review №40

Very professional service. Problem was detected and corrected.Great customer service.

Am
Review №41

Luckily, I stumbled upon this place several months back, when I needed a major fix for my laptop. Recently, I had (what appeared to be ) the same issue, so I stopped in. I was fully expecting to have to leave my laptop for repairs again. To my surprise, all it took was a few clicks and it was back up and running normally. I was in and out in about 10 minutes. The team at CPR is always friendly and professional. I really appreciate that they take the time to explain what they are doing and why they are doing it. Thanks CPR!

Da
Review №42

Great customer service! I thought I would need to replace the charging port, or perhaps even replace the phone, and they were quick to identify lint that was stuck in the charging port and was able to pull it out.As they said, they like our money, they just dont want to steal it.I have been in a couple times and will certainly be back for all my repairs and used phone purchases.

Pe
Review №43

Amazing job with very little wait time.

Be
Review №44

I only called. They answered all my questions and had great prices. The guy who answered was very friendly and respectful.

Th
Review №45

This location has done an amazing job for me many times. Every time Ive had a great experience. This last time I made the mistake of going elsewhere and had to bring my phone to Brandon (?) and he fixed my issue and made my phone like new.Thank you from The One Clumsy Lady who loves her phone.

Ni
Review №46

If you want to spend $216 to get a phone that didnt work as well as when you brought it in with a cracked screen this is your place. I only had to come there three times just to get a defective phone back. This phone might as well be counterfeit. Do yourself a favor and go to the apple store and pay a little more so you dont end up with a sub par phone back.

Ed
Review №47

William assesd the issue with the cracked screen on my 12-year-old laptop quite readily, and gave great advice on repair versus replacement of the laptop.

Je
Review №48

They seem capable techs with normal repairs. I have unfortunately had a situation that has taken much longer than expected and they are trying their best. Would have more stars if the line of communication was more adequate. I have had to stop by everytime to get updates because they have my only phone and even though I asked for emails to keep up communication I have received 0. If I had some line of communication with the status of the repairs i would be much happier

Be
Review №49

This location does not hold their word on replacing Zagg screen protectors within the two weeks when they Where the ones who incorrectly instilled the Zagg screen protector in the first place. Then they will put on a “new” one and charge you the upgrade fee even if you don’t want it. That’s what happen to me today and he said oh I can just take it off. You serious horrible customer service! Rude people.

Pa
Review №50

I had a 2 year old Motorola Z3 in perfect condition, but the battery started to expand and the screen was bowing out. I called CPR and they were able to work on my phone the next day. Unfortunately, the replacement battery was bad, and they had to order a new battery which was shipped overnight express. Although it took an extra day, they did a fantastic job and fully explained how to maintain my phone for the best battery life. They were very professional and communicated in a timely manner. I highly recommend their services!

St
Review №51

This place is incredible. Super friendly, supremely helpful. Highly recommend.

Fr
Review №52

I had two options clean my phone port or replace it. I walked in expecting to replace the charging port. Instead he asked to see my phone. I handed it over reluctantly expect for him to say it was broken. He began to take lint out of the port and it worked. I asked him how much do I owe him. He says nothing. I couldn’t believe it and I left perplexed. Stunned that there are good people out there and they work at CPR. Thank you for not treating me like dollar signs. I will return for business.

Ra
Review №53

So fast and meticulous!

Ar
Review №54

Charger port was cleaned on my four year old phone today. Now it actually charges! Great service

Pa
Review №55

Professional and courteous from start to finish.Needed a moto z screen replaced and tried several places. Experienced everything from simple refusals to work on Motorola devices to being scoffed at for having one.CPR couldnt have been more distinguished:We certainly can help you. Unfortunately your device is not very common, we typically do not stock your replacement screen, and I may to have to order it for you. We had one last week due to an erroneous shipment. Even if we havent sent it back yet, Moto screens are mounted with adhesive that must set for three hours. Im afraid the earliest I can have your phone repaired is in four hours.CPR crew was polite, empathetic, and professional from greeting to payment for a successful repair.

Ja
Review №56

Took my Surface Pro to diagnose any chance of saving it. Did everything possible to figure out a way to save it.

Li
Review №57

They were able to fix my iPad only because I was not going to be in town long enough. They temporarily fixed it so I could use it until I can bring it back for a proper fix.I am very pleased with the professional knowledgeable friendly service I and others received while I was in there.Thank you so much for meeting the need I had.

Ma
Review №58

Brandon was fast, professional and courteous. He solved my problem within minutes and explained the issue fully. He was also very polite to the other customer in the store and equally professional and clear with his explanation. Highly recommended.

Ch
Review №59

I called about a bad charging port on my iPhone. Brandon asked me to bring it in. He cleaned it out for free and it works great now. Great to see a place that helps their customers when they can. Saved me over $100 for a new charging port. Thanks Brandon.

Ni
Review №60

Phone freezes after new screen was put on. They try to upsell screen protectors and when I went to pick it up they tried to sell me another one without putting the one on I already purchased. It was a waste of 200 bucks. If I knew my phone was going to constantly freeze, I wouldn’t have gotten it fixed.

Ma
Review №61

Fantastic service and super professional...needless to say they are always busy but keep up with orders in a timely manner

Lu
Review №62

Excellent experience my phone wouldn’t charge and the young man cleaned my phone quickly

B
Review №63

Fast, friendly, informative, and reasonably priced with all matters cellular. My daughters ridiculously expensive Samsung had an issue...1 month after warranty exp. Samsung was no help AT ALL...all about the $$. CPR was generously supportive and fixed the problem without breaking the bank.We will be back.

G
Review №64

Terrific service! Will use again, when needed. Thank you!

Aa
Review №65

Great customer service and I would definitely recommend to friends and family. Thank You!

Le
Review №66

The folks here are great! They have managed to fix everything I have needed! Always quick, friendly service! Never have had any problems!Thanks y’all,Leslie Petersen

Fr
Review №67

I dropped a heavy bottle on my phone and the entire screen cracked! Thank goodness for these wonderful people! I dropped it off at 10:15 & had my phone back by 1:30!! Great service and very reasonably priced! I will use them again :)

Mi
Review №68

So I called last month and asked for the price to repair an iPhone XS Max camera glass. (just needed it repaired so I can trade it in for the new iPhone ) Just the glass, not the camera. They told me it was about a day process because they need to remove the entire internals to reach it. (which is weird because I seen videos on YouTube of people doing it in 10 minutes and not have to open up the phone they just take out the glass from the camera with a heat gun) they quoted me over $200. So I went to another cell phone repair store at the orchards and they were surprised of that price in that timeframe. I ended up going to the store at the orchard and they got it done in less than 25 minutes and was $65. I don’t think I’d ever consider going here. That’s like asking for an oil change and having the technician say they need to disassemble the entire engine to reach the oil pan to remove the oil

Ro
Review №69

Had a broken lens on my cell phone. David got it fixed in just hours. Works great now!

Ke
Review №70

Great service. Got my charging port working again for free. Was honest with me that I was better off with a new phone than pursuing further repairs.

Am
Review №71

Thank you so much for your help Brandon! Fast but thorough with great customer service. Will definitely be back for any future CPR needs

Vi
Review №72

Nice guys! Verry truthful and helpful

Sa
Review №73

Best service around from the friendliest, kindest staff. They will help with anything no matter how simple or complex. Best service...great value!! Great team!

Fr
Review №74

After having a terrible experience at uBreakIfixit, I brought my xbox one s here to be fixed. The quote i was given was one week and was told they had the parts and it would be super quick. They ended up having it fixed very quickly and called me the same day to tell me it was ready. The employees were even nice enough to wait 5 minutes after close for me to rush over and pick it up. I would highly recommend CPR to anyone who needs fast, high quality repairs done! Great experience here!

Pa
Review №75

Super friendly, helpful, fast and trustworthy! Brandon helped clean out my phones ear piece and I can now hear so much better! Thank you!!

Ma
Review №76

Cleaned my charging port while I waited. Thanks!

Ra
Review №77

Had a locked iPhone that I went everywhere for help with. Even went to Best Buy and couldn’t get an appointment for another two weeks. As a last result found CPR. Glad I did!! They were fast and did everything I needed. They also didn’t charge nearly as much as I thought. Definitely recommend.

Ma
Review №78

I cracked my Galaxy s9 screen and had called a few places that wouldnt replace it because they didnt have the parts. These guys had 2 in stock and got it swapped over same day. Great experience, highly recommend.

Je
Review №79

Theyre super friendly and do amazing work! These guys fixed my phone super fast and it looks like new. Thank you so much!

Ro
Review №80

My iPad got wet, and malfunctioned just after it was out of warranty. I took it to CPR and Brandon fixed it for a very reasonable price. Gave me a discount for parts and honored my status as a Veteran. Great experience.

lo
Review №81

Great experience at CPR.No surprise added expenses, repair was completed within hours.Fast, friendly, good value and professional!

Al
Review №82

Got a new battery in an hour and professional advice! I was very pleased. My phone is now working better than ever!

Ke
Review №83

William is Amazing! I am extremely grateful for his help. Definetly Recommend!!! 🌟

La
Review №84

Awesome service! They were very polite and got my brother’s old phone fixed very quickly! Thank you again!

Di
Review №85

Took my broken iPhone in for repair. The screen broke and you couldn’t see anything on 3/4 of the screen. Brandon reassured me quickly that it could be fixed and had it done in an hour.

Ro
Review №86

William is extremely knowledgeable fixing your Mac.He is the person I would use anytime on my computer and his knowledge and logic I think he could fix our car, toilet,garage door etc....Whem I asked him a question his answer were down at my expertise instead of over my headThanks William,it was great meeting you and while I hope I never need your services again,I know better.Will definitely return and refer

Do
Review №87

They were so helpful when my phone was splitting and of course we have to have them. I took it there, they told me the cost, and it was quickly repaired and back in my hands. I certainly recommend them to anyone with phone, computer, tablet issues. Great guys.

Ke
Review №88

David was so helpful and courteous. I will for sure be coming back for all of my future repairs.

Le
Review №89

The person who helped me was really nice and accommodating, and began working to repair the phone right away. It was done quickly and I have a fully functional phone again! The store is practicing social distancing extremely well also.

Bl
Review №90

I dont even want to give them any stars wish I could give negative star but I cant post a review. This place does terrible repairs. I dropped off my phone at 10 am, they were to replace a broken screen. They said it would be ready by 1pm. I had work at 3pm. They didnt call to tell me my phone was ready. I went to check around 2pm and the clerk said the phone had been ready for an hour. When he brought out the phone and powered it on it flashed yellow. He immediately told me too bring it back because it was under warranty. I took the phone back 2 weeks later and they would not repair it. The Manager came out with the clerk that told me to bring the phone back because IT WAS UNDER WARRANTY acted as though he didnt remember me even though I had a receipt.

Ro
Review №91

I had a phone that would not charge. They told me they could clean it for free and if that did not fix it they would have to replace the port. The cleaning fixed it. They were super fast and friendly! They also work on computers and tablets.

Le
Review №92

I have never found a place like CPR where the people are very knowledgeable, friendly and take care of you so quick. Absolutely very professional and great service.

je
Review №93

Awesome place, they cleaned all the gunk out of my usb-c charger on my phone.

Ma
Review №94

Great customer service. I needed a new invisible shield and they took great care of me. I was in and out within a few minutes! Will be coming back to this location.

Du
Review №95

Absolutely awesome phone costumer service! Call for a quote and knew exactly what i was talking about. Thank you!

Li
Review №96

They were very efficient, helpful and quick. Would highly recommend

Ca
Review №97

After finding my regular location on 120th/Huron and Tech Joey were gone, I decided to check this location out. Sherman is very knowledgeable in his field of work. Fast and efficient. The prices on repairs and phone protector replacements are reasonable. I have found my new store and Tech! I will recommend!

St
Review №98

I stopped by looking for a small screw for a vacuum, of all things. Brandon took the time to search for the right one and gave it to me at no cost! That’s GREAT SERVICE!

Ma
Review №99

New cell phone battery put in in an hour! Excellent service and very customer oriented employees. Thank you!

Al
Review №100

Helpful friendly and satisfying with customer service

Information
41 Photos
100 Comments
4.7 Rating
  • Address:1281 E 120th Ave Unit C, Thornton, CO 80233, United States
  • Site:https://cellphonerepair.com/thornton-co/
  • Phone:+1 303-920-0499
Categories
  • Electronics repair shop
  • Cell phone store
  • Computer repair service
  • Electronics store
  • Mobile phone repair shop
  • Screen repair service
Working hours
  • Monday:Closed
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–6PM
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