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Cricket Wireless Authorized Retailer
10072 Grant St, Thornton, CO 80229, United States
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Cricket Wireless Authorized Retailer
Comments
Ja
Review №1

Very helpful. The phone I bought there didnt work and they just exchanged it for me.

Ma
Review №2

Outstanding young man helped me fix my phone. My son had borrowed to go camping and brought it back frozen . Nothing I did could get it to work. The young man had it fixed within 10 minutes. Definitely appreciate his customer service skills.

Se
Review №3

I was trying to get phone number ported from AT&T and Karo helped me out, she has gone out of her way to make everything work for us. Even stayed an extra hour. Truly the best customer service ever!! Thank you so much.

Ma
Review №4

Employee got good acditud nice

St
Review №5

So far I have been here 2 times and am amazed at how quick and pleasant the people are.

Je
Review №6

You need to fix your hours of business on here

Da
Review №7

You can pay your phone here.

Se
Review №8

I will miss this store. As a manager, I felt like I succeeded a bit. I hope customer service gets better or stays better.! As my knowledge, Always had a good attitude helping customers and help with their needs! Take care DDC!

Ra
Review №9

Do not buy anything from this storeThese people are very rude and will not give you your money back on products they insist our quality productsI bought a Bluetooth speaker I only had it for 10 minutes and tried to return it and they refused to give me my money backDo not buy anything from the store

Yo
Review №10

It was great thanks again.

Le
Review №11

We came here to get help activating my brothers new phone and Lena and Myra (I hope I spelled that right) were absolutely amazing. They were quick and explained things to my parents. They made small talk while we waited and really built a bond with us. We will definitely come back to this location specifically for them.

Ma
Review №12

The agents who helped me here were incredibly friendly and helped me get the best options for me. I was reluctant to go back to Cricket based on their history but the staff here turned it into a very pleasant experience.

Bi
Review №13

Disappointing. They did not have what had been posted online. Staff was very friendly though I must say.

Ti
Review №14

This place maybe great at helping face to face but customer service with cricket sucks . I am looking for a new provider. Lost my phone have paid insurance since I started service over a year . Now they wont except my claim. I been paying for something they say I dont have...... Looking for another service

Ke
Review №15

Very nice staff.

El
Review №16

Mariela & Elijah

Ge
Review №17

Helpful always my go to for help or phone purchase. They help me with switching my stuff and social media. Gracias

Bi
Review №18

Every time Im theyre they always help more than I ask and always give great prices. Thanks for all your help

Ev
Review №19

Very helpful worker. They were positive and welcoming

Pa
Review №20

Ian always gave me answers to my questions or figured it for me. Great store and all the other employees are very helpful also!

Jo
Review №21

Waste of time.... That girl Patty is the worst. Unfortunately there is no option for 0 stars!. Dont waste your time with this retailer. They trick you and you get screwed by them

ma
Review №22

Very good customer service an always willing to help out to figure out any problems you have love this store!!!

Ki
Review №23

Ian is excellent with customer service and knowledge. He is very pleasant and patient.

Ra
Review №24

Awesome place! In and out in 30 min.Thanks

De
Review №25

The sales lady was very helpful and very professional.. it was a good visit

me
Review №26

The girls were very helpful and explained all my questions in a way that I could understand!! Will come back to this location any time that I need crickets help !!

Ma
Review №27

MARIELA was great! Helpful

Ge
Review №28

Great customer service! Knowledgeable, professional and friendly..

Ch
Review №29

They did a great job. Great customer service.

Mi
Review №30

The people here are really nice and helpfull and know what they are doing

Ja
Review №31

You would think because the cell phone business is so competitive, there would be some kind of customer service, but that isnt the case. I stopped in the store to get my phone flashed over, because I have been using sprint, and paying for services I dont need, because Google voice is awesome. The girl asked 5 times who quoted me for the $50.00 flashing, forgetting I didnt recall a name the previous 4 times. So I paid the $50.00 for the flash, the activation fee, and the first months service for a total of $120.00. She told me to come back anytime after 2, so I went back at 6, because I know how these places work. Well wouldnt you know it, they werent done, and I had to stand around for an additional 45 minutes. Once she was done, she said that they are having some problems getting the internet to work, but it should by tomorrow, and they guarantee all flashes...SO I waited 2 days, went back and told them it doesnt work. The same girl who rang me up, and gave me the receipt, treated me like I was an idiot, until she noticed that I paid for the flash and the service already. They had me leave the phone there for 6 hours, only to call and tell me they cant fix it, but it could be their computers. This was a Friday. So I had the option to leave my phone until Tuesday, or I could drop it off Monday, and they were going to take it to some special phone store, that should be able to fix it. For my problems, they were going to give me $25.00 credit towards my bill, and assured me it was on there already. Well 4 days later its not showing up, they dont recall saying that, and my phone isnt working. If you decide to use Cricket, try 1 of them many other locations. Complete joke here. I asked them, so since you guarantee your flashes, do I get my money back if it doesnt work?.. Im sure we can get it to work, so dont worry about it....PATHETIC

De
Review №32

Avoid this place if you can. Cricket has the worst service and they nickel and dime you every chance they get. The staff is usually unknowledgeable and unhelpful.

Et
Review №33

Very helpful and had no problems at all.

Ha
Review №34

They were very friendly and had good Customer service

Ma
Review №35

Actually knew what they were doing in setting up my new phone. Thanks

Ch
Review №36

Very helpfull and quick good custumer service

To
Review №37

Great customer service. Great plan.

Te
Review №38

Nice and knowledgeable

Jo
Review №39

Jackie was very helpful, kind and courteous!

Da
Review №40

Great help. Very nice.

vi
Review №41

Ian and denise are great and very smart

Is
Review №42

Great costomer service and very friendly.

We
Review №43

Wonderful service, very helpful! Our store of choice!

Li
Review №44

Limited parking, but the friendly employees made up for the hard to find parking experience.

an
Review №45

Had a great experience where at the other store I wafte wasted a hour.

Sh
Review №46

Love them,very helpful.

is
Review №47

I really how nice the people are from cricket

To
Review №48

Girls here are great!

Az
Review №49

Good phone company

Ya
Review №50

Really good service.Love It

mo
Review №51

Always good service..

Bo
Review №52

Service was great and very understanding

Do
Review №53

U guys did good cx

Ch
Review №54

Yourteamis very helpful

La
Review №55

Cool.

sa
Review №56

They really helped me set up my phone

Sa
Review №57

Denise what a rock star at upselling.

Au
Review №58

I loved the service

An
Review №59

I like the service very much!

Mi
Review №60

Great

Ka
Review №61

The people

Ju
Review №62

Customer Service

Ly
Review №63

Everything!

El
Review №64

I have always had a very good experience and in given very good service thanks for everything

Es
Review №65

I am very happy with this store the deal

Bl
Review №66

They are very friendly and efficient

Information
6 Photos
66 Comments
4.5 Rating
  • Address:10072 Grant St, Thornton, CO 80229, United States
  • Site:https://cricketwireless.com/stores/ll/US/CO/Thornton/10072-Grant-St
  • Phone:+1 303-953-2326
Categories
  • Cell phone store
Working hours
  • Monday:11AM–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • In-store shopping:Yes
Health & safety
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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