A store representative by the name of Isaiah greeted me at the doors with the doors wide-open. He had a smile was enthusiastic and genuinely caring about solving my issue. He is extremely knowledgeable and fast & friendly. If I have any other issues I will definitely wait until Isaiah is available to help me.

I absolutely loved Zacks customer service he did a great job in upselling as upselling as well he explained everything to me about my new Z and what I needed to do about the new flip phone that I got he was very attentive to me is attentive to me he needs a race

After having a horrible experience with another store and trying to resolve it with the manager unsuccessfully, I ended up calling the police out. After speaking to them, they directed me to this store where I spoke to the manager on duty. He did everything in his power to resolve my issue and even took additional steps to make sure what he could not get done would be handled by others who are above those I’ve speedy spoken to.

Manager Jerry and associate Yemila were very helpful and knowledgeable and friendly. They were able to help with all of our questions and were more than happy to stay past closing time to help us out.

Crystal was fantastic in helping me with my is. Made it easy to get them resolved. Thank you Crystal.

Horrible experience! Got charged twice for my first bill and the second charge was $320!!! They were supposed to reimburse me but only reimbursed $120. Nobody can fix it except the manager and the manager is never there. Always on vacation or conference calls How do you run a business when only one person can take care of customer issues? 🤔Last time I went to see the phantom manager, there were three other people that came in while I was waiting. All three of them were complaining about issues in which they were all told to come back when the manager isnt on a conference call 😒 🙄

Very busy storeManager Larry did a great jobTotally satisfiedsuzyq

Wait times are like watching paint dry. When they finally got around to me, they werent able to add my discount to my phone because the plan was set up with my husbands social. Im an authorized user, but they still require my husband to be present. Very antiquated policy. We both have phones together, and are both on the account. I should be able to switch the plan to my name as primary to get my discount. Not impressed with the service here or the wait times.

AT&T CONSISTENTLY CANNOT MAKE MY PHONE USABLE! TEXTS FAIL, PHONE CALLS FAIL. IF YOU EVRR NEED HELP THEY WILL NOT ANSWER THEIR 611 AND THEY WOULD RATHER HANG UP THAN BE HELPFUL. I HAVE WASTED AT LEAST 10 HOURS WITH 611. THEIR TECH DEPT TEXTED THAT THEY HAVE RESOLVED THE ISSUUE AND IMMEDIATEY TEXTS AND PHONE AGAIN FAILED OVER AND OVER. UNBELIEVABLY TERRIBLE CIMPANY! DONT GET SUCKERD IN. AVOID JOHN ZAWLOCKI LIKE THE PLAGUE, HE WILL LIE TO YOUR FACE.

After 14 years of service I was forced to change my cellphone number. #att #mulinjer #publishing #music #literature #journalism #technology #nwo #business #corporate #administration

Super friendly! They took care of out issue in a timely manner!

I tried to find a review of AT&T as a company vs this location, but could not, so I am placing here. The employees I experienced at this location were friendly, helped as best they could, but unfortunately I left AT&T for good, ending my contract yesterday. I have had the utmost terrible experience with AT&T as a company. I have had AT&T for several years, loyal customer, paid on time and in full each month. Our issues started in December, 2020 we upgraded our phones and have had issues functionally with them every since. My husband and I have collectively had 7 difference phone replacements since December, thats less than 6 months time span. Our phones would turn off and not turn back on, flash rapidly, not charge, touch screen not work, etc. which left us without phones for days on end, this was not an option with our businesses. It created so much stress in our lives. Additionally, our bill has been incorrect every month since January, 2021. I have had to call each month and each month it is adjusted appropriately. Sadly, a phone call or chat time with AT&T takes 1-3 hours, this is in truth no exaggeration of time. The experience during an AT&T call ranges from not being able to hear the person on the other line, being transferred 4-10 times within ONE phone call which includes no hand of within each transfer, you will need to start from the beginning with each transfer and then learn you have been transferred to a wrong department and get transferred again to yet again wait on a 15-30 min hold. The departments do not speak to each other. I have been so frustrated on many occasions I have asked to be transferred to a supervisor, who is never available, so the employee notes I will be called back by a supervisor, I have been promised this more than a handful of times and never have received a call back. One time I was on chat for 3 hours, started at 5pm, was transferred within chat 10 times, finally I requested a call, the caller stated they would call me in 15 mins, instead it was 45 mins, at 7:45pm. The caller was unable to assist, I requested to speak to a supervisor, I was placed on hold and when returned, the caller reported they had all left for the day being 8:00pm, he then transferred me to the main AT&T line where I was met with a message that the call center is closed. Yesterday, I went into the store to end our contract with AT&T. The folks at the store were not able to help much, I had to call into the call center at the store. When speaking to the employees about my bill that was yet wrong again this month, they noted I was on a very old plan, have been shared the wrong information on the calls since January of this year and I have been overpaying by $45 dollars each month. Every time you call AT&T you WILL get a different answer, do not trust what you hear. Any promise made will not stick. The amount of disrespect, disregard and non functioning phones that we have dealt with honestly makes me feel like we were in the twilight zone, I am unsure how a company can operate this way and be so successful. The cost to end our contract was $1200 due to the amount we still owed on our phones since we just upgrade in December, I pleaded with the company, I wished to give our phones back, we do not want the terrible service or terrible non functioning phones in our lifes any longer, but there was no resolution, no one could help, no one was able to let us out of our contract despite the horrendous situation we were in with this company due to no fault of our own. I 100% understand the reason for a contract and the necessity of companies not letting folks out of their contract for a multitude of reasons, but our situation was so horrendous, so disheartening and just wrong doing to us that there should be some sort of exception, resolution, solution, meeting in the middle, anything...but nothing. I will never recommend AT&T to anyone and will never return. Our business to AT&T does not matter, we are just a speck of dusk to such a large corporation, but I feel a weight of my shoulders having left. Good Riddance.

Larry the amazing man of the hour! What can I say. As a 14 year customer of AT&T, I have never seen anyone who cared so much about his customers on a personal level. Larry helped me when I needed help with an issue. He saw it through the whole way in a few several days of communications and visits to the store. I highly recommend this AT&T store for any northern Denverites to come and visit Larry. He will take care of you.

Staff was unbelievably professional even though I was having multiple issues with att. They were patient and gave me continuous service until all issues were resolved. I highly recommend this staff and store.

Amazing experience saline deserves a raise she went above and beyond to help us get the iPhone we really wanted really recommend anybody to stop by

We came in to see about switching from Verizon because we were wanting to save money. Alejandro took the time to explain EVERY option and break it down for us to see what we would be paying. He explained every fee so there would be no surprises and went out of his way to write it down for us. Ive never experienced such customer service and it was greatly appreciated. Also, the manager drove to another store to pick up a phone for me so I wouldnt have to wait for one to be shipped. Talk about above and beyond!

I went in to trade my old iphone for the new ultra 20 and had plenty of help from Will and Alejandro. Any questions I had about switching from iphone to android, theh had answers for. The process seemed so simple. I was glad to be helped to two knowledgeable employees. They also recommend a few good products to protect my new phone, which Im glad they did because the case has already paid for itself!

Great customer service.

I came in the other day looking to get off my parent’s plan. It ended up taking about 3 hours as we ran into every complication/error possible, but Alejandro was so patient and determined to help me. We eventually got me my own plan by the end of it. Alejandro could have easily given up and told me he couldn’t help me but he continued to try and try after every hurdle! Would recommend him and this store to anyone!

Kristine was awesome in helping us with adding our additional phone line, and she also went out of her way to save us money on our service plan! Exceptional service!

I needed to upgrade my phone and Alejandro Carrasco was extremely knowledgeable and helpful. He made sure I understood all my options and was comfortable with my choices. In this day and age where customer service seems to be at an all time low I was pleased to see there are still some people who care that you are happy. Thank you Alejandro!

Antonia was such a pleasure to work with. She was so patient, understanding and professional. She is the reason we stayed with AT&T because we were going to change companies.

I visited the store on 7/17/2020, and used the curbside service. Junior and Will were very helpful, turning a horrible morning in which I broke my beloved iPhone, into an enjoyable experience. Will helped to clear up confusion I had from a previous live chat experience. Junior explained the process for setting up my new phone, taking the time to answer all of my questions. Junior and Will were funny, knowledgeable, and all-around helpful.

Service is spotty. In person it was great to set up, but they tell you its a soft credit pull when you set up your account...and then its a hard pull. Thats fine, Ill have them send in a request to reverse it and well be squared away because I got a good deal and what I needed...After 3 weeks of following up with the rep Isaiah, its always the same response, oh yeah Ill check with my manager hes not in but Ill get back to you tomorrowHavent heard anything but delays and excuses. Bummer! 🤷‍♂️

Everyone was so helpful at this store! Had a great experience getting my new phone and the managers were great.

Had the pleasure of working with Larry and he is very professional and knowledgeable. Highly recommend visiting this store.

Alejandro was great to work with. He and his manager went way above and beyond in helping me with a few things. I will be going to this location for everything from this point on. I was informed that this is a corporate store and the training for all employees is top notch. It really shows in comparison to some of the other AT&T locations...

Larry the store manager, was Absolutely Amazing! I had been going rounds with Direct tv and he had it fixed In half an hour!Thank you so much again Larry! I will be back!

I had a great experience with your store and it’s associate Javier, he helped me to get the best plan for me and really showed he cared about my situation. One of the best phone salesmen I’ve met!!

Had a bad experience at the location on Quebec in Thornton, but the people here are so much nicer! Helped us with all of the issues we had!

Came in to make some changes to my plan. I was told misinformation about my plan from a different location. Grace cared enough about my situation to attempt to stop the issue from happening again, but I was dealing with an authorized retailer. She was extremely professional and knowledgeable about what was going on and helped me make the changes I wanted and advised me of other options I had available. Will definitely be back when I purchase my next phone. I was in and out in less than 15 minutes, thank you Grace!

Jeremiah was helpful and knowledgeable.

Great service and help to get the best deals

Will was amazing with helping get our needs addressed. Awesome service.

Helpful staff! Will was able to make sure that we were able to walk out of the store with 2 new phones and extra goodies!

The gentleman was helpful and had a great attitude

Always helpful. Will is our main guy to help us.

Horrible customer service, very rude manager and staff. Went in to find out why my bill is so high and they could not explain why it was high. I asked them to break it down for me and it still didnt add up with me being charged over $60 more then I should. I tried to bring this to the attention of the manager and associate and they still would not break it down. They were very rude and asked me to leave when I said I still dont understand. Wow what a great way to keep customers.

Absolutely terrible customer service. My prepaid plan stopped working even though I have always been on auto pay and credit card was charged accordingly. I was told I have to go to an AT&T store to receive any help which brought me here where they just ignore you and don’t care at all. Would give less than one star if possible. Unbelievably inconvenient to have to go to a store if you have problem that is easily solvable over phone. And to make it worse the store then refused to help saying they can’t do anything about it.

Staff and managers were very helpful and knowledgeable!

Larry the manager when above and beyond our needs he was really patient! Thank you

Friendly staff, my questions were answered and I was able to get a good cell plan and phone well within my budget.

Alexa was super helpful. I went to the store to get help understanding my bill since I had just switched to AT&T. She was so nice and explained everything perfectly. A+ for customer service!

Dont go to this store if you dont want to be bamboozled. Dude lied and said I had to pay 180.00 for a phone I wanted. Come to find out it was only 80.00. Maybe there was only one left and he wanted it, who knows. The thing that matters here is that he freaking lied to me. Jokers. Only one guy working in store today and I felt rushed because I didnt want to make others wait. This store needs to hire and fire liars. Now because I did a payment arrangement I cant get new phone until I get caught up. The day in question I wanted that phone my phone bill was caught up, but since the liar said I had to pay 180.00 plus tax like 200.00 to get phone I have to wait to pay phone bill on the 16th of November 2018 to get phone. One thing I hate more is bad customer service and liars.

A complete joke of a management personnel. My mom passed away and they won’t even try to work with me. I WILL be passing this along to the news stations. The customer service from both in store and online is lacking compassion, understanding, and ethics that a company should have. They want me to turn in my moms phone, pay $1200. That’s not even apart of the bill.

Amazing!! Brandon Carter helped us out beyond our expectations. He really knew what he was talking about and answered all of our questions with no hesitation and pure honesty. He was a very down to earth guy who we were able to laugh and joke with the whole time. I highly recommend going to see Brandon!!

I LOVE ALL the employees at this store. They are all amazing. Upbeat and soooooo helpful. Thank you all for going above and beyond!

We came in to get new phones and renew our contract. We were there for 2 1/2 hours! Im not sure why they cant ever get it together at this store but every visit is an hour minimum.We will be switching providers next time. The fact that we pay double what other carriers charge is insane. We stopped in at Verizon and even they would be cheaper than at&t every month.Make sure you shop around, there are much better deals out there.

Best AT&T out there, nice store, fast service, and helpful employees.

Great experience

Quick in and out with the automated payment machine that does provide change. Staff was not needed but they were helpful and curteous during my brief visit. Plenty of parking and the store is very clean and organized.

Very easy. Helpful staff

Came into the store looking for temper glass for my daughter S7. We are TMobile customers and the gentlemen that helped us was more than professional. He put my daughter screen on in no time and opened the door on the way out. Very impressive service. Thank you

Super fast friendly staff. Isaiah was very knowledgeable and helpful in my purchase.

Alejandro and Chris were super helpful and provided great customer service ! They really worked with me in finding the best deal for what I needed !!

Just to be clear, Im not giving the store 5 stars, Im giving Eric five stars. After two days of dealing with buffoons that couldnt get my phone working (including other people at this store, the people at the Hover Longmont store, and 2.5 hours on the phone with customer service) he got it running in 11 seconds, literally. He should be made the boss of AT&T and be thrown a party with cake and 7-up.

My hubby’s new phone is now linked with mine and they mirror everything. Was not activated correctly and we have no idea what is wrong.

Very nice staff clean nice laid out store vary knowledgeable staff about product plans very nice experience!!

Quick and complete assistance. Eric was very knowledgeable and efficient.

Chris (store manager) and Lex have Excellent Customer service and knowledge of AT&T and Direct TV packages and products. They reduced our Monthly payments and walked us through every step of our new package. Thank You Both !

Rcvd detailed info on various products. Reps were patient and thorough.

Not very satisfied went in to get s device synced and he said it was done only to leave and find out it wasnt they also seemed in a hurry to get us out of the store. Also the device they sold is was an old model and never told us that it was older and that it has a problem heating up. Lazy.

Chris and Abe were awesome. Helped out when the call center was giving me a runaround.

Nice store and helpful staff. Try to not go during busy hours (weekend, over lunch, after work) just like any other store.

Great employees, a lot of positive vibes and took the time to help and get exactly what you want and need!

The guy that helped me was a really good sales person and managed to lower my bill at the same time.

Lex and Chris are amazing! They always are super helpful and nice!

AT&T isnt bad but the employees in this location need retraining on products, service options, and especially customer service.

I was a brand new customer (1 month of service) when I went in here. I had spent a ridiculous amount of time on the phone with customer service from all over the world, with my problem not being solved. I had bill issues (my first bill was almost $900) and the biggest thing was service issues. My phone didnt work anywhere near my house, even though I had them check my address prior to signing up. Dropped calls, not sending texts, etc. while on wi-fi calling. I have really good internet, so I knew it wasnt that. Hours and hours with tech support (dropped calls multiple times during conversations, resulting in having to call back and start over) I was frustrated AF! I went in here and was immediately greeted by Nick. I believe he is the manager, I cant find his card anymore. From the very beginning he was extremely helpful, apologetic for his company, and offered multiple solutions.- If this doesnt fix it, we will do this, etc. He swapped out my SIM card, and ordered me a replacement phone. He looked at my bill and saw ways for me to save money. He saw that we dont use much data, and recommended going down a few plans. He was concerned about my bill, not about making the company extra money at my expense. This was awesome because the guy I bought the service from totally lied to me about price, discounts, etc. I was very disappointed with AT&T from the beginning, but am willing to give them a chance after my interaction with Nick. My bill is exactly where he said it would be and my phone is working! AT&T should recognize him as a valuable employee because this was top notch. Thank you.

I cant remember the employees name, but he went out of his way to make sure I was getting the best deal and get my account where I wanted it

This by far is the best place to go if you need a new phone or phone plan or just help with you AT&T phone!

Been here for 20 mins and no one has even said Hi!! Geez I get your with a customer but a little aknowlegement Hi someone will be right with you as soon as were done would be nice. Kinda rude not to!! if I didnt have to activate my daughters phone and I was buying Id leave..next time I need help Ill go elsewhere:(

The issues I went in to resolve were not when I left an hour later.

Way better than Verizon. but Freedompop is the way to go!

Check your bills just found they added insurance to a phone upgrade without even discussing it with me. Had it been asked about I could think maybe they made a mistake. However not even discussing it and its added...thats just shady and dishonest. Calling now to remove it!

Bait and switch. They use old promotions and then try to lure you in signing up for more.Alexa told us one thing the first time we walked in the store and then few days later when we came to sign the paperwork, she went ahead with a totally different deal without even telling us.Id avoid this location.

A we esome staff..in and out quick

Great customer service! Beat the competition hands down.

Great service,Brandon is helpful and always ready to help.5 stars!!

For dealing with technology, they are living in the dark ages. A month for something to clear their systems so you can release youre phone? Seriously?

Joke of a store, dont go there if you dont want to get ripped off. Serious.

They were friendly and helpful.

They gave me a brand new Galaxy S5 with scuff marks on the screen and then wanted to charge me a $35 restocking fee to exchange it for a new one! Yeah flipping right!

Sometimes this Place is closed for No Reason. Even during business hours.

Customer service training is well overdue at this location for the management staff. Sad. I work in wireless and I manage my kiosk and if I worked with the mentality that these folks have I would not still be managing.

Too busy didnt go over my purchase

Customer service is less than terrible . You are not greeted when you walk in and you will stand there for several minutes without even being acknowledged. We left without any help at all! Calling it quits on AT&T

Very kind and helpful.

Ryan was very helpful!

Employe friendly

Need my phone to be fixed but ended up almost an hour for the guy to find answer however he didnt even bother to get my phone fixed but try to get me upgrade my phone so I can own them another $980 phone, so I think $7 or $11 insurance I paid monthly is very much useless to get my phone fixed.

Great customer service.

All they care about is selling phones they dont care about customers they dont care about anything else all they care about is the numbers I will never go to the store I will never be an AT&T customer I wouldnt have their service if my life depended on it.

Bad services, they dont want to give complete information and hang up the phone.

Hey friendly and helpful

Incompetence all thee way around

Not knowledgeable with products

Bad customer service

Alexa is amazing!

Fast service