I love this location. I received the best customer service ever today! Thanks to the Awesome sales representative Vanessa! I went there expecting a not so positive turnout and she really proved me wrong in every area of the T-Mobile store could give. VANESSA was knowledgeable on T-Mobile product,warrenty,sales, customer care, technical support. This was a tough phone situation for me and she didnt make me feel judged or uncomfortable at all . I am now a T-Mobile customer for life. Thank you to T-Mobile for hiring such a Rockstar !

Joe and Austin were awesome and we were tough customers. Getting my German exchange student up and running on a new phone was not easy but they were friendly and helpful through the entire experience. Thank you!

Went to this store to find a new phone. There was one other customer and three employees in the store when I got there and when I walked in none of the sales associates even greeted me. I dont deal with businesses that dont acknowledge their customers. They also didnt even have the phone models on display I was looking for

Stay away from this store. Been a sprint customer for about 10 years and did not ask for this T-Mobile merger. Every time I go into the store to pay my bill “the system is down”. It’s very inconvenient to have to keep driving around town to find a T-Mobile that is willing to help the old sprint customers. Horrible customer service and unwilling to help. I’ve never been turned away for trying to make a payment. The workers do not like the fact they have to use the tablets and operate on a different systems therefore refuse service and lie that the system is down

I love this store!!! They are so attentive, I have had to go in a couple times for a new screen protector, both Sean and Karen did an amazing job making sure that its perfect. Kim was also super helpful and knowledgeable.They were great at helping me figure out my cloud storage issues! They always acknowledge you even when theyre busy letting you know about how long youre going to wait several of the other stores do not do this.

We have been coming to this location for the last 4 years. Kim and her team was so knowledgeable and friendly. They never disappoint us. I would definitely recommend to friends and family. Best customer service ever!!!

Been at this store and one of the girls was the meaniest person, she was so nice to her first costumers but when it was our turn she was not able to help at all even her smille disapear, definetely not coming back to this store

Sean P was absolutely amazing tonight. I came in with my two phones from sprint rejecting both sprint and t-mobile Sim cards. He was so nice,genuinely cared and only wanted to help. He solved my problems with a little bit of difficulty, but he did not give up or even come close. I was almost in tears when I came in and as Im leaving now I am laughing and genuinely happy. Both my phones are working again and I could not be happier. Thank you Sean and Kim you both are absolutely amazing and I can thank you enough!!!

Karen and Kim provided excellent customer service!! Best t mobile location that Ive been too. Thank u ladies, u saved a customer

I walked in to this store not knowing what I was getting myself into. Right away the staff was attentive. Kim, helped me set up a new phone plan and got me out the door in no time. She was super sweet, friendly and very knowledgable. She made sure I knew all the phone plan details and made sure to review everything before I purchased. Ive never had an iPhone before and she took the time to show me how to set it up, what the functions are and what apps do what. I was amazed at the customer service especially because I didnt know what I was walking into. Definitely will come back to the specific store when its time to upgrade 😄(This might not be super helpful, but the way she put the screen protector, ooooo girl, satisfaction at its finest)

Was having a very hard time canceling my service due to security issues. Decided to try one more time at this store and amazingly was able to close my account thanks to Kim and Sean! They completely empathized with my situation and went about helping me as if it was their own personal issue. Thanks again!!!

Great customer! Love the team here. Will definitely come back!

Kim was a great help to me when upgrading my phone! She was super sweet and patient with me then entire time. Best experience Ive ever had with T-mobile.

DO NOT GO TO THIS LOCATION. This location is a franchise location and they have caused problem after problem for my accounts as well as accounts for many of my friends and family who have come to this store. Go to any other location and ask if they are a corporate store before having an associate help you with anything. I recommend the T-Mobile store on 120th and Colorado or the store located near 120th and Washington. IF YOU WANT PROBLEMS WITH YOUR ACCOUNT THEN FEEL FREE TO COME TO THIS STORE.

Went to the 136th and Colorado Blvd store where I was greeted by Kim who was super helpful and knowledgeable about services and equipment. I left a happy customer!! She is great at her job

Returned the Home internet modem, took a while to complete the cancellation but Luis (the rep) was awesome.

The staff at the store were excellent at customer service and tried their best, but the T-Mobile systems are NOT properly set up to transition Sprint customers over, even though the store signage says they are. We are on visit number 3 and hour 5 of trying to get 4 phones upgraded and switched over to T-Mobile. Still only 3/4 phones are done.Kim- I tried the provided email 2 times. Both times it bounced back saying [email protected] doesnt exist. I used the link provided in your response both times.

I walked in expecting a long process switching from AT&T to T-Mobile, but the whole process was super fast and satisfying. Kim, Missy, and Luis were all very knowledgeable and patient with me. They were very friendly, welcoming, and made the whole experience stress free. I will definitely be coming back and telling my family about it too!

My wife and I have been to this location multiple occations. This team is very knowledgeable and experienceable . Great service would recommend this location for any problems or concerns . The store manager Kim and her assistant Karen are the best.!

Kim, Karen and Sean always give us an awesome experience! They are very knowledgeable and always help us out with our concerns . We never feel pushed or rushed in our transitions, and they are really sincere about the products . LOVE THIS LOCATION!!!

The team on a 136 and colorado boulevard t-mobile are wonderful they are doing a great job they are excellent they deserve a raise they go be on the Call of Duty I love them i love them

We made switch to T-Mobile from another provider and Kim was fantastic while helping us! She is fun, friendly, and very knowledgeable with what she is doing. Whenever we need help with anything regarding our plan or phones, she is our go-to person for sure. I am very satisfied and highly recommend this location!

Kim, Karen, Louis, Sean on T-Mobile 136 Colorado boulevard are very helpful and willing to work with you thank you to mobile .

Karen and Kim were awesome they helped me by making sure i was set to go with my phone . Great team !

Louis was awesome he was knowledgeable great customer service

Kim and Karen were fantastic! They were friendly and helpful. They took great care of us. Thanks Kim and Karen!

They were super helpful! We started a new plan and bought two new phones, which we did have some complications switching over data. They were very patient through the whole process and happy to answer any questions. Thanks Missy, Kim, and Karen!!

Switched to T-Mobile from Verizon a bit ago. Have loved it. My bill is actually the same price every month! I went in last week to get an AppleWatch. Marissa helped and answered my nonstop questions. I then went in whenever I got my watch in the mail so they can set it up. Kim and Missy were super helpful and nice! As my luck would have it, my new wristband was broken, so they replaced it for me before I left the store so it wouldn’t slip out and ruin my day, lol.T-Mobile > Verizon.

Great customer service! Thanks team!

Ive been a T-Mobile customer for a very long time and I can tell you that this is the best store. They are caring, knowledgeable, and patient. Every time I come in with an issue they do their best to help me, and that means finding a solution. They never give up on helping customers.

Kim the store manager was awesome, she was able to resolve a very complicated issue with my phone. I went to a different location twice and they kept giving me the run around. But when I went to this store, she was able to take the time to help in a friendly and understanding manner. Thanks Kim :)

Great service Karen and Kim did an amazing job !

THE BEST T-MOBILE EVER- My boyfriend and I went in stressed from another provider just trying to get everything on our plan figured out. It was a long process that took about 2 hours. Waiting there surrounded by the associates felt like hanging out with your best friends. They were fun, knowledgeable, and made our situation stress free. Not to mention we got EXACTLY what we wanted. Karen was our main representative! She was energetic, so smart, and so caring to our needs! Lori was a breath of fresh air! She kept us sane and understanding when we walked in just stressed and grumpy. Ammar was very kind and helped every customer who walked in the door while we took up everyone else’s time! We are so satisfied and so grateful for this location and we will be returning every time! Thank you t-mobile!

Kim and Josh provided absolutely excellent service for me and my family. They set us up with our new phone service quickly and painless. I would certainly recommend to anyone who needs help with their phone service needs to come to this venue.

Got the wife a new phone today, stellar service at this store. Very happy.

I have had to change my phone plan three times because they will not make my phone plane what they say they will. Overall the seem knowledgeable but my phone plan is never what they said it would be. Just go to the one in the orchard.

Been there twice so far, both times the staff have been friendly and helpful.

I went to get a new phone and Lori was our sales person. She was absolutely amazing, very helpful and very professional! I couldn’t be happier with my purchase!

Kim was super knowledgeable and very patient with us! She helped us set up our phones and made it so easily. She went above and beyond helping us!!!! We are very appreciated and definitely will come back and ask for her!!!

Karen, Ammar and Josh were more than I could ever ask for. They did an outstanding job and helped me get everything set up. I walked in got a new phone and watch and I am so happy with my experience! They set my phone and watch up, by updating and syncing it for me (instead of doing it on my own and possibly messing things up). I couldnt have asked for a better experience and I plan on coming back to this location in the future for any needs that I may have!

Kim (Loan) was very helpful and knowledgeable. She helped us out for setting our account and she was so patient and walked us through the process in details and made it so easily. She downloaded apps for us and made sure that we get all the benefits from Tmobile. She definitely represents the company so well. We are so happy to become Tmobile customer and know that who we will go to in the future. Best service in town!

I worked with Karen today 1/20 she was great always so helpful. And I’m not saying it because my name is KAREN too. I had to use my daughters gmail but wanted to make sure everyone knew what a big help she was and always. And all the staff are great to work with

Kim and Karen gave us such a great experience! They both were knowledgable and helpful. I’m super happy with the service from them and will definitely come back to that store as long as they both are there!!!

Karen at the T-mobile store was great. Very professional.

Great customer service! Kim, Ammar and Missy were great!! I was so glad to find this location near the house. Their customer service is top notch!! Will come back for them soon.

10/09/21 - I came here to this T-Mobile location Store# 468113762 Colorado Blvd.Unit 142THORNTON, COLORADO 80602I have been to this location before and at the time they had excellent Customer Service. Well under New Management . I gave this place A 2 STAR. Their CUSTOMER SERVICEIs not as great. Not as friendly when you first walk in. I came in with a friendly smile and I was one of the first customer in the store.Brooke was the Associate who assisted me.I came in to upgrade my Grand daughter’s cell phone she had a Motorola 6gen and I was getting her an Apple IPhone as an upgrade. They no longer had the IPhone XR so we settled with IPhone SE which she helped transfer from old phone to new phone. Being that she was in my Plan all my info went into her phone which we did not know that until we got home. Apparently my Apple ID info was set in her phone which we did not want for that to happen so we set her own Apple ID before we left the store . We got home and check her phone it was not changed. So I called the Store asked for Brooke told her what had happened and she said that I needed to take my phone to an Apple Store and let them fix it because she did all she could while we were in the store and that it was not T-MOBILE. She really kept insisting I take the phone to An Apple Store. Wrong Answer. I went into the phone and factory Reset the phone and started the whole thing over as if when we first got it and started all over. Then I had to call in 800 number to report about my phone calling her phone and it not answering so it was an issue and I was transferred to technical Support Team and I was given a trouble ticket number. The phone was looked into and to resolve the issue technical support team mentioned that I would need a new Sim Card for my phone and hopefully that would resolve the problem.I did not want to go back to this Store again.I have not had a bad experience with T-Mobile Customer Service ever except on this time around. I believe that they need more training and better Customer Service over all for this Store # 4681.I have been with T-Mobile since 2017Catherine ChargualafT-Mobile Customer

I have problems on my phone but Kim and Lori were big helpers. They were patient and took their time to help me out. They helped me get rid of all my pop-ups, and helped me log back into my email accounts. Absolute best experience!!

Kim was super helpful and honest, she was very nice, easy to work with and she was also super knowledgeable on different devices and plans that works for me. Overall great experience!

Kim the manager in training at 136th & Colorado Blvd was very helpful and patient went I went there to exchange my phone. She walked me through everything in detail, and made sure I was completely satisfied before leaving the store. I have had great experiences at all the stores Ive been to through the years, and Kim continues to represent the company as well! 😊

Wonderful customer service!Kim and Ammar were wonderful they went above and beyond to help us!Strongly recommend this store!

After being lied to from the Tmobile store @ Orchard Mall, I stopped here to get new phones and switch from MetrobyTmobile. Karen & Kim went out of their way to help us switch. Making sure we were eligible for discounts and even getting the phone we wanted from another store. If you desire good customer service you can get it from these 2 ladies.

Karen was a wonderful sales rep, she knew the answers to every questions we had and made the experience of getting a new phone amazing.

Today I went into the t-mobile store after accidentally locking myself out of my new phone. I was completely frustrated with the online customer support as no one could help me. The two young ladies Alyssa and Jojo who work at the store were professional, very friendly and extremely knowledgeable. They went above and beyond to assist me. WONDERFUL customer service!! I am a long time customer of 13yrs. Well done t-mobile on hiring theses two young ladies. It is rare to receive awesome customer service like that because of them I will continue to be a long time customer.

Super knowledgeable of all products! Friday night closing time & still patient with all my question. thank you very much JOSH Excellent customer service my phone is up & running because of you.

Amazing customer service. Josh and Kim both did an amazing job making sure my screen protector was installed correctly and there wasnt any bubbles left behind.

I went to T-Mobile on 136th & Colorado to get a new phone. Ammar was our sales person, he was absolutely amazing, very helpful and very professional! I couldn’t be happier with my purchase!

Went in for an upgrade and Ammar was very helpful and he answered to all my concerns. Im very happy with my purchase and definitely will come back here from now on!

Kim and Josh are very attentive and work to get you the best deal. Awesome sauce. 👍

Karen did such an amazing job helping me find the right phone

I bought an iPhone and had trouble downloading my pictures from my old phone (Android) to the new one. I went to Tmobile on 144th & i-25 to get help but the sale rep kept trying to rush me out like as if I was wasting her time. The second time with a different sales rep and same as the first, he was less than enthusiastic. I was in the store for about an hour before leaving very frustrated with the lack of customer service received. Then I went to another store on 136th & Colorado and Kim took the time out to listen and address my frustration. She not only helped me downloaded the pictures, she offered to make things right and asked me what it would take to do so. Needless to say she turned a negative experience in to a positive one and I would definitely go back to buy another phone thanks to Kim.

Josh and Kim were extremely helpful. Great day to get a new phone.

My sister and I went in there this week and switched from Verizon to T-Mobile. Vinay and Donnie helped us out and they were so awesome! We didnt know what we were doing and they walked us through it all. They took their time with us and made sure we knew everything about their service and our new phones. I would highly recommend this store. 😊

Everyone was great from start to finish, they were very attentive and professional we got 4 lines moved our phone debt paid for and 2 brand new phones for less than what we pay monthly. Needless to say T-mobile works much better in our frequent visited areas.

Karen was awesome !

Great customer service helped us set up our phones no problem very helpful.

Very helpful great cutomer service! Will definitely be back

Recently, I visited this location (136th & Colorado Blvd.) and had an incredible experience with Kim. I was upgrading to a Samsung 10. She was very knowledgeable and had a wonderful spirit. If you want great customer service, please visit Kim. You wont be disappointed!

Kim and Monique were exceptional!! Friendly, helpful, patient and knowledgeable! They are the go to place if you need anything phone related!

0 Stars.. Employees at this store do not know what they are doing and do not care about the customer. I have been with T-mobile for 15 years and brought the rest of my family to them from Verizon on a Family plan.. Had to call T-Mobile directly to fix several bill issues. First, at the time, the Galaxy On5 phone was supposed to be free after bill credit, it was not and we had to beg T-mobile to add it and give us retro bill credits for it. Was told by the store we automatically get $10 back per line if we use less than 2gb of data and that it took several bill cycles to kick in. 5 months later we still arent getting it. Was told by a T-mobile phone rep that we never opted in for it.. WE WERE NEVER TOLD WE HAD TO OPT-IN??? We were told we would AUTOMATICALLY get it and that it just took awhile to kick in.. After begging and talking to a manager at T-Mobile HQ we were retroactively refunded 3 months worth as a compromise.. I do not recommend this store, and I think well be taking our business elsewhere when the phones are paid off.

I went into this store with alot of issues with my cell phone, and lori helped me get into a new phone, she transferred everything for me, she even helped me recover my email. Definitely will be back at this store.

Manager Kim Huynh was super nice and helpful both times I went into the Tmobile store. She cares about helping people and is great as a manager.Thank you so much!!Nic Longacre

Greatest tmobile ever!!!!! Thank you Kim Ammar and josh! Definitely will drive out here from now on!!!

Never in my life have I been treated so poorly until I walked into this store yesterday afternoon. The manager on duty was very crass, condescending, and he actually escalated to aggression. I have been with this service for 14 years, since they were Voicestream. I have always been thoroughly impressed with their customer service. They tend to go above and beyond the standards, which is part of why I have continued choosing their service. I will simply choose a different location in the future because this man is an anomaly with his appalling attitude.

Karen and Kim are amazing!!!super nice !!!!!they were so helpful and patient !!!i totally recommend this store!they they where really knowledgeable they had an answer for every question

Had some issues with my phone, Kim the new store manager took the time to troubleshoot and go over options to get a new phone. I love my new phone and this will be my new favorite Tmobile location.

Best customer service I have ever recieved!!!! Monique and Kim were so knowledgeable not only about the phone I wanted but also about T-Mobiles policies and fees... It is hard to find customer service like this anymore! Kudos T-Mobile, you found two amazing employees! There keepers for sure!!! Thank you Monique Aragon and Loan Kim Huynh!!!

Great store and great employees. No wait walked in and was helped right away. Very happy at this store.

T-Mobile is awesome we like going to the one on 136th in Colorado Boulevard Josh and Kim usually take care of us and if all else fails anyone at that store is awesome treats us like were family and were thankful for that theyre very knowledgeable of products and very good customer service thank u t mobile

Earlier this week the LCD screen on my phone broke and I went into to T-Mobile on 136th and Colorado for some help. The managers Josh Aragon and Kim Huynh were awesome! There was a very weird insurance issue due to human error and it took quite some time to figure it out. Josh and Kim didnt give up and they called their internal custom care and the insurance company multiple times until they were able to get it resolved. They remained super positive and persisted until we could resolve the issue. Their customer service was top notch and I would highly reccomend going to this t-mobile over the others nearby. I have been to many nearby T mobile stores in the area and Josh, Kim and their team are definitely the best!

Karen was awesome great customer service 😀

Great service! Karen helped us out

This store is worthless, 2 lady was in side not one can counting she told me 85+15 is 125 and I was asking are you sure? I never go in this store, nobody was in the store, I am not surprised, i am sorry for the store owner, this store not gonna be open to long, thanks anyway for the good service,

I went in there fed up with my Galaxy 8, and I had the intention of looking at a v30 but I didnt know much about it. I was immediately greeted by Kim in a very friendly manner and she told me someone would be right with me. Before she could finish her sentence Vinay came out and greeted me as well. I explained my intention and he told me all I needed to know about the v30. I ended up purchasing the v30.Vinay was fast, friendly, and knowledgeable. I absolutely will return to this tmobile for my next upgrade.Those are some quality employees I met today.Thanks guys!!

Karen was super helpful and friendly 😊

If I could leave Zero stars I would. Brought a brand new IPhone 7 and unlocked iPhone 6 to get activated after setting everything up at a different store that I ordered the new iPhone from and left w them for 3 hours yesterday and went to pick them up before they closed and said the might take a bit to work That was my first problem so I went back right before they closed and they said their system went down and could do anything so had no phones last night. Brought them back spoke to Myra who is a Manager and told her the issue and she said shed get them working and also transfer contacts over. Left the Phones there for 5 hours they called said theyre done. Picked up the phones tested one and it worked. The other still said no service. Finally brought it to a corporate store and it still had the previous carriers SIM card in it and not TMobiles. These people at the store at 4243 E 136th Avenue didnt check to make sure both the phones we had activated with them worked properly before I left not once but twice. They truly dont care about customers or NEW customers that switched from AT&T. Other guys names were Ricky and Navid. Manager Myra. I had to goto the corporate store for them to pull the old at&t sim and put a T-Mobile one in so the phone would have service. Please dont go there as they also will refuse to provide the name of the regional or district manager.

I went into this store and explained that my LG V10 was replaced three times through warranty. I explained that corporate T-Mobile could not do anything, but continue to replace the LG V10 with another LG V10. Because of this fact, the corporate customer service rep credited my account for a external battery charger. What was I going to do with that? It wasnt cash to buy the charger, so I had to send the device into LG. I am still waiting to hear from LG. That being said the sale rep JOJO did not do anything to help the situation either. In fact all things considered she screwed up royally. In order to get a phone because they discontinued the phone loaning program, I had to upgrade another line on my family plan. This is where it all went to hell. I should also note that I brought in my iPad Air that was bought in 2013 and they didnt put Jump on the device when I bought it. The screen is cracked and the headphone jack keeps starting Siri. I was literally out of luck with no insurance on the iPad Air, so nothing can be done. Additionally, they want to charge $150 in warranty deductible if it had Jump. You could by a like new iPad Air for the same price. Since I need the iPad for work, she wanted to up-sale me to an iPad Pro. What was I supposed to do she said that if you buy an iPhone you can get half of the iPad Pro. Since I was out a phone and a tablet it sounded like the most logical decision. No not at all, here is what wrong.1. She forgot to print off the financing paperwork for the iPhone, so they had to return the iPhone. Then charge me again, both purchase went through.2. The 1st purchase was never returned to my card.3. The rebate for the iPad takes 80 days to process.I called T-Mobile corporate today and I spoke with a corporate customer service rep that was incredibly inconsiderate. She also sound incredibly pretentious considering, Im dealing with the situation and she is on the other end of the phone. Now I realize these are first world problems, however the woman had the audacity to say she broke her iPhone and she took it into Apple and she got a new phone. What? Are you kidding me? That has nothing to do with faulty android and the LG V10.Now what? Im now paying for an LG V10, an iPhone 6s Plus, and iPad Pro. What? This so surreal, its such a cliche for Big Business to not care about its customers and exploit them. Im not sure if this a franchise store or corporate, however you would expect some quality customer service when you have been with the company for over 10 years.

They should go back to their computers, because their tablets suck.Too Slow

The salesperson was very helpful.

We went and opened a plan a month ago. There was a sign to get a free iPhone with trade in of an eligible device and commercials on air. We were told that the promotion was not running. A month later now and their sign is still up and the promotion still on TV... disappointed.

Gave me a number to call. Didnt help at all

I have been here before, and my friend was here today. On both occasions we were the only people in the store and the salesperson would not help until we asked. On all occasions the salesperson was extremely rude, and seemed annoyed that he had to help a customer. He seemed like he doesnt want customers bothering him so my friend and I will take our business to another T-Mobile.

Customer service was good

Very good service very friendly, Karen and Kim helped us with our new phones. I recommend this shop especially these two girls.

Very good service! Excellent store