Picked up a vehicle this past Monday. As many of you know, buying a car in the midst of a chip shortage is no picnic, where other dealerships in the area were trying to charge $4000-$6000 above MSRP, Garlyn Shelton did none of that nonsense. They gave me a fair deal and were willing to negotiate and gave me a fair amount for my trade in as well. Ask for Frankie if youre thinking about going.

Antonio was an exceptional sales person. He was able to sell us the best car that fit to my family. He was very professional and dedicated. I will recommend him to any friend that wants to buy a car.

Colby was the best to work with! No pressure, talked me through everything I wanted to know and made sure I got a great deal. Highly recommend!

Extremely great service. the family and i have picked up three vehicles from this location, and the experience has been great. thanks to Frank, weve all got amazing cars at imo great price, along with trading in our vehicles. i would highly recommend this place, and it was definitely worth the 30 min drive from Killeen.

Alison was warm and friendly. She allowed me time to process my decision and answered all my questions. She is very knowledgable about the vehicles and sales process. I had a very pleaseant experience and have already recommended this dealership and sales consultant to my coworkers.

Allison has been a blessing from day one. She got us a great deal on a vehicle and she personally saw to it that every servicing was done .

Such fantastic service throughout the whole buying experience. Thank you Andy Whitfield and Tim Black for helping me find the perfect car. I am so very pleased. .

Frankie provided exceptional customer service! He was very attentive, knowledgeable, and patient during the entire process. He answered all of my questions, provided additional information, and went the extra mile to locate the perfect vehicle for me. He was Amazing- thank you Frankie!!! Landon and Jimmy did a great job as well. If youre in the market for a vehicle, you should see these guys.

Ive work with Steve Hinds(sales) on getting my new car and this has been by far the best car buying experience that I had. No markups, No unwanted accessories installed to pump the price.Steve is such a nice guy, I never feel pressured to buy the car I got a great valuation on my trade in. Everyone at Garlyn Shelton is amazing from sales to financing dep.

The guy who went over the estimate with me said my transmission was going out and that my car wouldnt make it from Temple TX to Oklahoma City because the needed repairs were so extensive. The car drove 5 hours without a problem after zero repairs and a $100 labor charge. I kept asking what diagnostic tests were done to indicate that the transmission needed repair and he gave me vague, not even qualitative answers, just telling me that my car was basically inoperable. Was the fluid examined? Was the color off? Why wasnt I shown anything? I asked if my car was test drove and I got the feeling that the man was lying me. My questions were dismissed, I was presented with no evidence or substantiation as to why the transmission needed to be replaced. It would have been better if I spoke to a mechanic or someone who actually looked at my car. I felt like this guy was lying to me, telling me I needed $5K in repairs if I wanted to get home. I felt like he was taking advantage of the fact that I was a single woman traveling alone. The repairs felt pushed with no justification and the repair suggestion was presented from an individual who had no idea what was actually done to my car.

Had a great experience with salesman Frank Kalista!! He is a all around team player and had no problem helping me and my dad. He answered all of our questions and took time to fully explain things to us. He was the best salesman I encountered on Saturday when I was making my rounds at multiple dealerships. He got me a solid deal on my trade in and was patient through my indecisiveness. Would recommend him to any of my friends or family!! I love my new car, thank you Frank!

Transparent and easy to do business with. They will listen and work with you to achieve your goal.

I moved here from KY where I used to get my oil changed at a Nissan there. Oil changes were less than 40 dollars for my Nissan sentra. It was only more if added things like rotations. I come here and they charge 75 dollars because they automatically add tire rotation, even though, I requested not to get it done. They said they did not do it but still charged for it, even when asked if they charged they said no, though it is clearly on the reciept. They also tried to tell me I have to get them rotated everytime when everywhere else tells me every other oil change.

The sales representative that was assigned to help me was just wonderful. He explained things out to me that was so easy to understand.He work with me and helped me leave with exactly what I wanted. I had a great experience and when the time comes again I‘ll be back again.

My wife and I visited Garlyn Shelton Nissan to look at a vehicle for her, however ended up purchasing a Nissan Titan with four-wheel-drive for me. Our salesman was Frank Kalista who basically worked out a deal that I just couldn’t say no to. I have dealt with more than 50 car sales people in my life, and Frank is definitely in the top three. He will do everything in his power to get the best deal possible for the customer. He is very knowledgeable about the vehicles as well as all of the possible financial details for buying and leasing. Everybody that I worked with demonstrated excellent customer service. Brandon, the manager was very knowledgeable and helpful, as well as easy to talk to.

I bought an aftermarket key fob... they were the only people able to cut my key for me. They did a great job!

The experience was unbelievably the best, being a second time customer. Ill definitely bring my business back next time Im in the market for another vehicle. James Kane was outstanding, as well as the other guys from financing and appraisal.

Great experience buying my Altima with Frankie here at Garlyn Shelton - no hard sells, just helpful, detailed, and honest. The whole team made it a very simple and quick process. Thanks!

My car was in the shop getting the transmission replaced and some other stuff worked on.. My point of contact was Madison. She is simply amazing.. She was very polite, very knowledgeable and always had a wonderful attitude!!! I could not give enough thank yous for everything she helps us with...

Great customer service from Frank Kalista our sales rep. Upfront and honest. Work the deal I was satisfied with then Joe the finance manager came back with a better interest rate and included the extended rate I was looking for for my daughter’s first vehicle.

Taylor in the service department went above and beyond today to assist my husband and I. We got a flat and needed a run flat replacement. Nissan was unable to help but Taylor called thier sister dealership, BMW, and they had a replacement tire for us. So thankful for the honest and superb service!!!

This was definitely the best experience I have had when it comes to purchasing a vehicle. Frank was awesome, he did everything he could to get the one I wanted and keep it in my budget! He also took the time to help me understand my new smart car and answer all my questions!!! The financial team was amazing as well, they walked me through the whole ordeal.

GREAT CUSTOMER SERVICE!!! I found the car I wanted on the internet and printed a confirmation showing the total price of the car, including tax title and license. Met with Vincent Tolbert, salesman, and looked the car over and informed him I was ready to buy. Went over the details with Landon Slaughter, general sales manager. Let him know I was ready to buy, if we could expedite the deal. He filled out the proper paperwork and had the deal finalized in less than 10 minutes. I then met with Michael Henderson, finance manager. I signed all the paperwork to purchase the car. Total time there, from start to finish,was under one hour!! I told him I would be back to pick up the car later that afternoon. Went back a few hours later and picked the car up. Walked in, they gave me the keys and I was out of there in less than 10 minutes. Best car buying experience I have ever had, and I have bought a lot of cars over the last 45 years.

The whole facility was awesome. My salesperson Vince Tolbert really went out of his way to find me the right truck. The finance department bent over backwards to get me a great rate and meet the payment they promised.

Everyone was friendly but I don’t usually service my vehicle at dealerships. I use small town mechanics.

I purchased a 2021 Kicks. The salesman, Antonio Brasher, was very knowledgeable and was able to answer all my questions. He worked hard to find the car I wanted that would work within my budget. The entire staff was helpful and made the buying process as stress free as possible.

Frankie was my salesman and he created an overall phenomenal sales experience! He went over all of the features with me on my new vehicle and got me an awesome deal on my new Sentra. Also, the General Manager Landon is a very professional and upstanding man who personally helped work my deal to suit my needs! I will definitely be recommending Garlyn Shelton Nissan to anyone looking for a vehicle in the future!

Everyone at the dealership was very friendly. Service work was done before promised. I will definitely return for all my Nissan needs.

The Nissan team was amazing. Shout out to Steve H for setting us up with our new Rogue.

We have purchased a Truck from Nissan and everything from the sale to the last 3 years of service has been nothing but top notch. You always worry when you purchase a used car what you’re getting into but the service department here at Garlyn Shelton Nissan has been so great to work with! They are always kind, helpful to answer any question we may have and do excellent work. Having a dealership with a top notch service department is so important to me and we are so grateful! Big Kudos to their manager Gary. He is the best of the best in the industry!

My husband and I agree this was the BEST experience weve ever had in buying a new car! If youre looking to buy a new car be sure to ask for Franky Kalista (sales) and Joseph McCartney (finance) they are wonderful to work with! Our son is super happy with his new car!

From start to finish, they were amazing. Great experience! Frankie and Joe were A W E S O M E

We actually had both my Armada and my husband’s Titan in this week. In both cases we received excellent service and the work was done in a timely manner! Also both cars were very clean!Our service Copy, Jessica, was very friendly and efficient as well as polite!This is the kind of service we have received in the past. Thank You!!

Staff was friendly and helpful. My salesperson was great.

My wife and I had a great experience buying a car from Garlyn Shelton Nissan in Temple Texas our sales man was Mr Frank Totally Hassel free experience and Frank showed us exactly what we wanted and We bought the car that day. My wife is very happy with her new car. Thank you Frank ! We appreciate you and how you do business.

The lady was nice and helpful even tho she knew I was shopping for a day dream.

Very impressive team, the salesman was excellent and made my purchase easier because he introduced and informed me of everything I needed to know and understand about my purchase. Thank you

Bryan quoted me on the repairs back last year. But Due to COVID the funds were short. That I waited some things changed as well as the prices. He worked with the parts department to help me for he is always willing to help. I was able to get all of the repairs done for under $1,600. Bryan knows the meaning of “Customer service” for he knows you can always take your business elsewhere. Thank you Bryan

Great service! Knowledge and friendly with very fast service.

Quick in and out. They keep my Titan running tops!! Thanks everyone!

Everyone was very polite and went out of their way. Madison was especially helpful and very pleasant to deal with.

I like that when I first arrived they told me they were running a little bit behind And gave me an approximate time that turned out to be real time. Everyone is always courteous and helpful. I love that they give you a free car wash and vacuum

We worked with Frank Kalista on finding my daughter a car! Frank was great and we had a delightful experience!

Bella was OUTSTANDING!!She delivered an incredible experience. She was quick to respond to questions and really made us feel comfortable with the repair process. One of the best repair experiences Ive ever had. Give her a raise !!!

If I could give 0 I would. Typical bait and switch dealership. Called ahead to make sure the truck in question was available. Gave them both the VIN number & stock number.Said it was available, drove just over 100 miles to buy the truck. Called the morning of when I was on the way ahead of time to confirm it was still available and was told it is. Got there and the truck was sold last night. Later I was told the truck sold about an hour ago, and once more to less than an hour ago.The sales manager is a dirt bag and the rest of the sales floor plays the same typical tricks the dealership I used to work at play. “Oh who did you speak with?” Because no matter the name you give them they will tell you that person doesn’t work there and it’s part of an external team. Very typical practice to get people through the door.Don’t waste your time with this establishment.

The service technician and female at front desk that wrote up the work order were very nice. Im upset that the heated seats feel more like seat warmers and only go up to a high of 80 degrees per the service tech. You can feel the heat for about the first 3 minutes and after that it doesnt feel like anything or that its even turned on. Im comparing the amount of heat to other vehicles that Ive owned and to my VW that I currently own that goes up to about 110 degrees. The service tech explained to me that the heated seats meet specs. I wish I wouldve tested them out prior to purchasing but didnt think necessary at the time since it was a new vehicle. I have 2 replacement hips and need the heat and would not have purchased this vehicle had I known they were actually SEAT WARMERS. I know that Garlyn Shelton Nissan doesnt manufacture the vehicle but should maybe advise customers to test that out prior to buying.

Frank was amazing. He was a wonderful sale man. He really listened and understood. He should me the car and features. He showed me how Nissan works when needing maintenance. I love my KIC.

The best part is working with Bryan best service tech in the area.

Lack of communication amongst team as well as a sense of carelessness in ensuring all paperwork/vehicle service is completed correctly even when informed of incorrect figures on paperwork. When they finally came back and acknowledged the error, I recommended they eat the loss as I mentioned it several times before but they asured it didnt matter and paperwork was correct. The response I got was, we cant do that.. Then when trying to contact, it is nearly impossible. Seemed to have always just stepped out of office or at a staff meeting. Total disappointment. Recommend going elsewhere.

Had the pleasure of working with Vincent, a salesman, yesterday. He was truly awesome, patient, never pushy, and beyond understanding. I really enjoyed the car buying process with him. I have bought a lot of vehicles in my life and never had a salesman like him. Vincent you were phenomenal. Thanks man.

The worker who helped was very friendly and helpful. She thoroughly explained everything to me, since it was my first time getting an oil change and getting my tires rotated. (Female employee, orange nails, and purple earrings)

Ok. $240 in labor to replace fuel filters is ridiculous. Service manager did well explaining the situation. I do not like the up selling part of this process.

I’m a single mom of 3 boys with bad credit and they got me into a New/Used vehicle! James Kane was my sales guy who I highly recommend and Joe McCartney was the finance guy who fought for me to get financed and he made it happen! Thank you both for your hard work and I will be back to buy my next fun vehicle!

Overall experience at Garlyn Shelton Nissan, Temple was excellent. The wait time for pickup of new Nissan Sentra SV was too long. Hence, I only awarded met my expectations for the sales experience. The finance/document representative was outstanding and explained everything to my wife and me. Again, overall experience EXCELLENT!

James was above and beyond, excellent communication, and very knowledgeable. Made our purchase a smooth and simple transaction.

My vehicle had a recall, it was performed quickly. Thank you.

I went to Garlyn Shelton Nissan looking for a car after my vehicle got totaled for the 2nd time in a time frame of 4 months. To say I was stressed was an understatement. However, after meeting with Frank Kalista, my stress ceased. With every car we viewed, Frank made sure he went through all the features that came with the vehicle; something most salesmen don’t do. Frank really made me feel like he was determined to find the best for me. After looking at the cars I said I was interested in, I was worried I was not going to get into a car that day Iike I wanted. Not because of Frank, but because what I thought I wanted really wasnt what I wanted. I was almost out of hope. However, Frank went above and beyond to find me the vehicle that best fit me. He really was the silver highlight in this car hunting nightmare. He’s a great salesman and I had the best experience with him and would recommend him 100 times!

Very pleasant staff just not alot of inventory

In over 40 years of buying vehicles this was by far the most professional and efficient process I have ever had with a dealership. Alison Marshall @ Garlyn Shelton Nissan in Temple, TX was absolutely awesome as was the finance manager Mike and entire staff that made the deal happen.

I was dealing with another rep from a different part of Garlyn Shelton but then one day Alison from the Nissan store called my father asking if he wanted to see the truck but my father wasnt sure why he was receiving this call and gave me the number. I called and talked with Alison and told her that I was interested in buying a truck but at that time it was a 2019 Dodge Ram 1500 but no banks wanted to approve me and if they did they wanted 6k down. I thought that was it and I wasnt going to get a truck but then she called me back and told me that I wouldnt be able to get the Ram but instead was offered a new 2021 Nissan Titan. I pinched, slapped and punched myself cause it must be a dream but in fact it wasnt. Alison, the GM and the financial rep went above and beyond my expectations and I still sometimes thing I am dreaming cause there is a new truck in my driveway. I cannot thank Garlyn Shelton Nissan enough and you all will forever be in my thoughts and gracious praise for everything youve done for me and my family.

Awesome caring group of people who was there to see you got what you wanted

Our salesperson was awesome we will definitely buy again

Frank was an exceptional salesperson. Took time to make sure we ended up with the car we wanted.

Allison was extremely knowledgeable and helpful, and made the otherwise tedious car buying experience very comfortable for me. I appreciated her honesty and will definitely be recommending both Garlyn Shelton and her in the future to anyone I know in the market for a vehicle.

Very good Experience everyone is great there Jarret the salesman was so cool and sweet guy The finance guys are Awesome I as a woman was treated with respect. These guys know how to be hospitable. I’m happy happy with my purchase. Thanks guys

The only bright spot was Mr. Vincent Tolbert. All else disappointed especially with the finance guy Joe McCarthy. Still waiting for my refund to be returned to my credit card after speaking with directly on Monday afternoon.

From OHIO HAD A GREAT EXPERIENCE VERY HELPFUL STAFF

Always clean, staff very professional and helpful

Went for an oil change, they took me to work. Shuttle lady is super nice. They picked me up at noon but when I got there my car wasnt even ready. Sat there forever & was running out of time (1 hr lunch break) and turns out my car had been done for some time, but instead of bringing to me they put my key in a box on the counter and no one knew it. I would have sat there for God knows how long if I hadnt spoken up. They didnt even realize that I was still there! If I didnt have a prepaid service contract I wouldnt take my car there.

It was very pleasant buyers experience.

Jerith made buying my new Nissan Rouge fun and exciting. He is very knowledgeable about all the great features and benefits. I felt very confident about my purchase.Joe in finance made the process quick and easy.

Went in for service last minute and they fit me in. Took a while but they got it done.

It was one of the most pleasant purchases Ive ever experienced when shopping for a vehicle. Every staff member was helpful, and it was a great experience!

Always very friendly and helpful, and the car wash is always appreciated. Thank you to all the wonderful staff, I’ll be back

Bought a 2014 Jeep Grand Cherokee feb 23 2021 still have no plates and the company that finance it has reassigned it and sent all my payments to the dealership and canceled the loan due to the dealership selling the before they ever had the title

James Kane and Joe McCartney were amazing to work with! Recommend working with James for a great and friendly experience!

I love how Garlyn Shelton treats everyone like we are part of their family. The dealership has friendly people to greet you at the door and the sales staff is very knowledgeable.

Frank did a great job! Thank You

Everyone that handled our case that day was AMAZING. This was our first time purchasing a vehicle without family having to co-sign for us. We were scared and nervous but needed a reliable vehicle for our 11 month old. They worked with us and helped us find payments that we could afford with TONS of coverage for the little things that might put a damper on a young couple with children to afford if those incidents happened.We are stress free and relieved and hopefully we will get to use them again for our next vehicle.We live our little Nissan Kicks so far. Thank you!

Great people at a great place. Customer service was great. Will reccomend to everyone

Travis is the best technician and always goes out of his way

From start to finish the overall experience was great. I came in there set that I was going to walk out with an armada or titan, and could of but it just didnt work out that way. They suggested a Nissan pathfinder rock creek edition, and I couldnt love my brand new vehicle anymore than I did my armada. I am super happy, thank you for pushing me to try it out. Will definitely come back!

I have never stepped foot in any Garylyn Shelton dealership and I don’t live anywhere near them, yet they’re sending me unsolicited spam texts.

Garlyn Shelton was great .thank you Debbie .So good to see Ole friends .they were very helpful thru the whole deal.love my Nissans

Amazing customer service!!!! They helped me get back on the road quickly when my car broke down and I was on my way back to Manhattan, KS, where I live. They addressed the issue quickly and were very very kind and courteous! I highly recommend their service shop!! Thank you very much!!

Extremely rewarding experience! I was able to purchase a 2021 Nissan Altima! It is an amazing car. Steve Hinds is an awesome salesman! He took me through the car buying process from beginning to end with great care and positivity. Thanks Garlyn Shelton Nissan!

Never have I had an easier experience purchasing a car! Frankie was an awesome salesman to work with. He kept me informed and in the loop with everything from start to finish. And is a totally cool guy. I appreciate every call, text and update. You made it almost too easy for me! Thanks again!

Service was very helpful and courteous.Also efficient.Thanks, Vera Gina Krause

Brought my sons 2016 Nissan Altima in for a repair due to rabbits chewing through the wire harness that sends the signal from the speed sensors to the transmission. Was very grateful they were able to fix it in a timely manner. Especially since this is his first car...

Fantastic service and awesome diesel mechanic!!

The service technicians were very professional. It was very quick, and the gentleman I dealt with walked me through every step. I was surprised to find out that I had a service plan, my service technician took the extra time to find my service plan and explain what it covered. I know my car will always get taken care of quickly and any work will be done the right way.

Nice and clean and respectful. Enjoyed they service.

Not as personal as the other lots unde r this ownership. The one we hoped to test drive wasnt available the day we went out and when we went again on a different day, they couldnt find it. Somebody is enjoying a sweet ride.

Terrible service made an appointment only to be told they didnt have the parts even ordered yet.

Steve and the rest of the crew at Garlyn Shelton are absolutely amazing and try to help you out in any way they can. They are the reason I went back to that dealership to get my second car from there.

Jirrith was above and beyond. overall good person.

Service way better than bates. I drive from killeen to get my vehicle serviced. And brought a vehicle from Garlyn Shelton.

This was probably the easiest car experience I have ever had. First of all my salesman, Steve Hinds, could not have been more accomodating. I had a broken foot and could not even get out of my trade-in. My fiance had to do the majority of the check over. Steve could not have been more hospitable. Then, Michael Henderson the Business Manager along with the Finance Manager worked extremely hard to get my payment where I needed it which was not an easy task. If you think it cant be done, give these guys a chance.

They were very nice. They checked in with me to tell me where they were at fixing my car. I always feel welcome there.

Steve is a great hardworking guy. He went over and above.Thanks