Bought a new truck and had a charging system alarm come on. They were an approved shop from the dealership and ended up being a great shop. I normally do my own vehicle maintenance and was apprehensive about taking my truck to a shop. But I bought the warranty so might as well use it. I’d definitely refer this shop and it the first place I’ll call if I end up with a problem I can’t handle.

I purchased a used Jeep and needed to be sure there werent any hidden issues. I got in touch with Southend because of the 5 star ratings. I was not disappointed! They were able to get me in on the day I called and provided me with a service loaner so I didnt have to miss work. They went above and beyond checking every last thing and didnt try to sell me parts I didnt need. What a refreshing change from previous shops. Such a great place to do business. I highly recommend them.

I have an old car thats falling apart and just moved into town. Finding a trust worthy shop is really hard and Im glad someone recommended Southend Autocare to me. They are very friendly and helpful. I can tell from experience from other shops they do not jerk you around or try to overcharge you on things, are good at finding out what is wrong with your car, and overall are just very helpful. If you ask enough ahead of time they can give you a loaner to drive around if your car is going to take a long time, and if not they will drop you off/pick you up where your home is, and if thats not possible theyll help you out getting a rideshare to your home. Great shop if you ask me.

Great professional service! Everyone is so friendly! Got my car fixed quickly and reached out after a few weeks to ensure they fixed the issue! Will definitely use them again!

Great job and great rates. Keep up the good work guys!

My car had a major breakdown and I was persuaded by the dealer to tow it directly to them. After several days, I was not pleased with how the dealer was going to resolve my problem. I came across Southend Auto Care in my Facebook community page with many folks recommending them. I left a message on a Saturday when they were closed and Mark, the owner, called me on his day off and talked through what was going on. He gave me his recommendation and took the time to explain what and why he would repair the car in the manner he suggested. Right up front, it was clear that this was the type of person I wanted to deal with but my car was still at the dealer.I had already shopped a few other competitors and Southend was not the cheapest but they were not the most expensive. What I did like was they were making the suggestions to do the job right. The dealer wanted to replace my motor with a used one and make a mishmash of what they thought might still be good on my failed motor and the high mileage one they would source.Instead, Mark committed to sourcing a motor with low mileage and replace all the common wear items around the motor. He then told me that if I needed a loaner vehicle, he would take care of that. I was sure my insurance company would cover towing to Southend but Mark also offered to help with the towing if needed.In less than a week, Mark had my car back in running order, additional maintenance completed, and even gave a little bit of a discount from what we originally discussed. The car now runs like new again and we feel like it will run as long as we decide to keep it.I am not a complete idiot when it comes to automotives but I am also not a subject-matter expert. Mark made me feel I could ask for clarification on anything and I immediately felt he wanted to help me, regardless of whether I went to Southend. I must say, they earned our business in every sense of the expression and they now have a loyal customer who will recommend to anyone, looking for any size job. Im so glad I came across the compliments for them in my community Facebook page! I feel like I must now pay it forward!

Automotive honesty rarely found. From someone who worked on cars a lot in the past, these folks know how to find and fix the problem. The dont just start replacing parts at your expense until the problem goes away. High quality folks at reasonable prices.

We had an excellent experience with this auto shop. Our son was visiting from out of town when our truck started having trouble. Mark got him in ASAP, explained everything throughly, got it running well and provided excellent follow-up customer service. I highly recommend this business.

Southend Auto has been servicing my car and the cars of my family members for a number of years. Car issues are never fun, but having Southend Auto as my go to has been the best thing ever. Great customer service and quality work. Loaner cars are also an option while the repair is being completed. Im more than appreciative of the great service Southend Auto continues to provide.

On a recent cross country trip by myself, I started having car issues. As soon as I walked into Southend Auto Care, I knew I had come to the right place. Sam went out of his way to make sure my car was fixed as quickly as possible and took very good care of me while I waited. He made me coffee and made sure I was ok during the entire time I was there. Everyone I spoke to was very friendly and treated me like we were lifelong friends. Being a woman, traveling on my own, I felt very safe while I waited. They even checked other things on my car to make sure everything was good and I wouldnt have any more problems on my way back to Arkansas. I would highly recommend their services to anyone who has any car needs.

I brought my new to me 1997 4Runner in for an over due timing belt service. I didn’t know the vehicle maintenance history, so they did a full inspection free of charge and ultimately found cracked brake lines. Didn’t over charge or upswell anything. They did the Timing belt, oil change and brake lines all in one business day, as well as provide a loaner free of charge. They gave me a competitive and fair price. And continue to follow to ensure things are good and well. I’ll be going back for any further services.

Honest and friendly personal. Going back when needed.

Found Southend Auto Care due to a recommendation from our auto warranty company. I was running late to get to them before they closed and was perfectly content with leaving my car in their parking lot and dropping the keys in their night drop. My wife was waiting there for me so I had a ride home. I got their 15 minutes after their scheduled closing time and Sam was waiting for me so he could put my car in their garage to keep it safe. They quickly fixed my check engine light issues and got me my car back in a couple of days. Top notch customer service!

Changed my coils and spark plugs on my infiniti G35 and Sam was very communicative, and explained all my options and also found the best deal for me. Also very time efficient and the technician did an excellent job with installing the new parts. Great crew, will definitely be coming back here!

Its hard to find a good mechanic. Even harder to find a great shop thats welcoming and professional. This was my first time going and Ill definitely go back.I needed a brake job on my Jeep Wrangler. Was making some noise, not sure what. Made an appointment on line. Was easy. Was surprised when I got a phone call from Mark, the owner, before my appointment. He was calling to talk about my brakes. Really cool. I felt that level of attention throughout the whole process.Dropped off my Jeep. They figured out what I needed and called me. Then did the work. There were some things that DIDNT need to be done. Never had that before. Everywhere else always wants to replace EVERYTHING.Brakes are great and Im happy. They checked with me a few days later to make sure everything was good.

These guys are the finest auto repair shop that I have ever dealt with. Extremely competent, courteous and very competitive on pricing. They worked with me on budget, kept me appraised of anything that came up as far as additional costs or repairs. SOUTHEND AUTO CARE will be my goto shop moving forward.Class Act outfit, thank you wholeheartedlyDoug Iverson

I recently bought a 2003 Acura, and the engine was clattering a little. So I took it to Southend. I also asked them if it needed a timing belt. Since it was a new car to me, I was glad to get the Peace of Mind inspection that Southend provided as part of their regular services. They fixed the engine clatter (adjusted valve lash), and guess what else Sam said it needed? A brake fluid flush and refresh. Nothing else! They could have told me it needed the timing belt. They could have found any number of things that I Needed. But no, they were super honest, just as they were with a repair on my wifes car last week. I will be using this shop every time. You should use them too!

From my first call for information about repairs on my new-to-me used car to picking it up after service; Southend Auto Care exceeded my expectations! These guys provide the service you hoped to find again for your auto repair needs. Old school customer service- clients matter here, with the amenities you miss, and all of the professional tech of today. I rarely write reviews, but this place is absolutely worth it! Cheers and see you on the road!

Fixing a transmission nice guys there mark is an awesome associate get things rolling love this place nice honest people

They treated my Santa Fe like the spoiled old diva she is. They were communicative with every step of the process and went above and beyond to not just fix the problem but to make sure I was happy with the result. Thank you.

I experience a check engine light on my Ford 2010 hybrid. The error on the dash and with a OBD code reader pointed to an error in the hybrid drive system. The problem was intermittent. I could clear the code and the car would work for a day or a few weeks, but then would refuse to start. I took the car to two Ford dealerships who could not locate the problem and charge me $185+ each for diagnostic work without a solution. I had my car towed to Southend Auto when the issue came up again. Their technician figured out that the main battery, not the hybrid battery was dead ( less than 8 volts!). Why two dealerships could not figure this out, or why the car didnt give an error code for low battery voltage is beyond comprehension.In short, Mark, Scott and the team diagnosed the problem and fixed a very vexing problem. They also did the 60K service on the Ford and its running better than anytime I have owned this vehicle. Future service on this Ford will be done here, and not at a dealer!

We head a great experience with Southend Auto-care! They definitely deserve 5 stars ⭐️Very professional, and honest. They told us exactly what was causing an issue and fixed it promptly!!!Will definitely recommend this shop to anyone who wants their car to be in great hands.

Brought my truck in because it stopped working out of no where and they did a great job and got it back to me very fast.

I have been to Southend Auto Care for an oil change and my 100,000 mile service. I also got new tires at Costco and they suggested I get an alignment, so I took it to South End Auto to see if an alignment was needed and to check the struts and shocks. I think they were honest and told me when things didnt need to be replaced that other shops said I needed to replace (struts and shocks).They also replaced my transmission recently. We were on the way home from Mt. Rainier when it went out, so we had the car towed to South End Auto for them to look at it. They gave me the prices to rebuild, and replace the transmission with a new and used one so I could compare the costs.I called around to get quotes from other places as well for the transmission to make sure we were getting the best price because we are on one income. Since I have worked worked with South End Auto several times, I preferred to take it there, but needed to save money so they worked with me to make the price they gave me closer to the competitors.The one thing that made South End Auto stand out from the others and my decision to choose them to replace my transmission, is that they offered a 2 year warranty on all of their work along with the 3 year warranty on the transmission.They also gave me a free loaner to use during this time. I also needed my cooler hoses replaced because of a leak, when the parts came in and were damaged, they called to let me know that they would have to reorder the part and keep the car a little longer, but they gave me a discount because of the extra time they needed to keep our van. I am very happy with the quality of service they provided and that they have been honest, even when it meant recommending another shop for an alignment because it would save me money.We are a one income family, because I homeschool my special needs son and money is extremely tight, so I appreciate their honesty and that they worked to help me save money on the cost of the transmission replacement.I would definitely recommend them! I currently live in Puyallup and drove out of the way initially the first time I took my car there, even though there are closer repair shops, because they had good reviews. I always try to read reviews for places when it is something important like this. I will continue to drive because of the good and honest service I have received.

I took in my 2005 Chevy equinox for a transmission fluid change,and they used there very expensive machine to clean out the old fluid and put in the new..all at a very reasonable price..then the very professional mechanics gave my ride a through inspection,and tune up..my ride is now running top shape,and all at a very reasonable price..Ill be bringing it back in to replace a leaking engine coolant problem..if you want honest, professional mechanics to work on your ride, bring it on in to southend auto care..the owner mark,is a very good honest man.

Seemed like an ok place at first, had to pay for a diagnostic which is not credited to any service, its a separate charge. They said they fixed it, they did not fix the problem. Told me I would have to pay for a diagnostic every time I went back to them until the issue was fixed. In short, they nickel and dime you to death. Worst type of mechanic shop. I will never go back and will always advise against anyone going here.

My clutch went out a little over a mile from the shop. I had gotten a few quotes but no one could get my car in for 2 weeks. I even had one shop tell me they werent too familiar with installing clutches. I called Southend. Sam got me all the info I needed and his quote was a little less than the others. Sam told me to tow my car down to the shop same day (even stayed late to get my car in secured in the gates as it was later in the evening). The following morning Mark called me saying he tested my car and only heard a noise. I told Mark about how the entire incident went down and he said hed get it all taken care of. Mark also took the time to really listen and understand what happened. Sam kept me in the loop throughout the repairs and my car was back on the road in 3 days. My final bill was less than I was quoted. If Im ever in a jam again and need a shop, this is the shop Ill be returning to. Great job guys!!!

Ive taken several of our cars to Southend Auto and am always really pleased with the service. The staff is friendly, respectful and very knowledgeable. The work they do is professional and I know I can trust whatever they do for us. They give an honest assessment and dont try to come up with repairs that arent necessary. They will go the extra mile to make sure we are satisfied. Ive lived in Federal Way for over 20 years and have tried several different shops around town. I was never happy with the work done or how I was treated as a customer. Trust is the most important thing when weve needed work done and the only shop I trust is Southend Auto.

I took my Expedition in to get it looked at because CarMax’s shop was booked for awhile, and they were really quick to diagnose the issue and give me an estimate after reaching out to the extended warranty company. Sam was really helpful along the entire process and explained each step thoroughly, and their mechanics worked on the vehicle fairly quickly considering the job my SUV needed. The owner even followed up to ensure the work was done well. I’ll definitely use them again.

Weve taken three vehicles to Southend in the past several months and they have been incredibly helpful and fast every time. They fixed a leaky seal on our van when the dealership wasnt able to prioritize it as a warranty repair. They replaced a battery quickly on our primary car so we didnt have to worry about trying to do it ourselves at a stressful time. They also troubleshot and corrected a crimped gasket that led to a musty interior. As part of their incredible service delivery, they even polished my 2008 headlight covers so they look like new again to improve visibility after adjusting a loose wire.My mom is on her way back there now because when our car door suddenly decided it doesnt want to open anymore (not something theyve worked on yet), Sam told her they can take care of us again today so the car is safe to drive.We really cant say enough good things about the service and staff at Southend.

I’ve been bringing my Honda Civic(s) to Southend for the last 7+ years and wouldn’t go anywhere else. Mark and Sam are always professional, knowledgeable, honest, and upfront about the repairs/maintenance my car needs.They have also been very accurate about estimating costs and the amount of time the work will take; and I’ve always been notified of any unforeseen costs prior to being charged. Also, they are always willing to take the extra time to explain how and why particular work needs to be done, and do so in a way that is understandable and aboveboard. I always leave feeling like all my questions have been answered.Their pricing is reasonable, especially considering the high quality work. All of the repairs/maintenance work is done right the first time, and I’ve never been left with any unresolved issues- they get it done right the first time, in a timely fashion.Overall, I would highly recommend Southend for any type of work that they offer. The people that work there are genuine, kind, and definitely know their stuff!

These are my go to mechanics for our fleet of trucks. Mark, Sam & the Techs are the best!

Great shop full of professionals. I usually perform all work on my truck, but for certain projects you just need a good mechanic. These guys are great mechanics and did an excellent job working on my trucks engine. I will be back.

Great customer service!

I had a good experience. I would highly recommend their services.

Extremely nice and helpful people, here give you good price and quality customer service!

This shop was quick to get my car in to do a diagnostic and quick to fix the problem. I was impressed that they were able to determine that the sudden loss of power that I was experiencing with my car was from a clogged catalytic converter. They replaced the part and the power was restored. Good job! Not a cheap fix, expensive part, but the problem was resolved.

5 Stars all around! Honest mechanics are hard to come by & these people were absolutely wonderful

Only place that would take me without an appointment. Friendly, thorough, and very fair priced. Helped me when nobody else would! My new repair shop from now on. Sam and Mark are amazing!

Sam, Mark and crew provide excellent services and are most efficient and courteous, crew members I’ve ever come in contact with in auto repairs! Not only is the service excellent, the workmanship and results of repairing my car of brakes, oil leak and solving and installing an accurator device was great, at a reasonable price! I’m glad I was referred to this place. Beats other auto repair places I’ve been to. Thanks!

*edit after reply* I use to be a delivery driver taking parts here, Ive always had good experiences with them. I live locally and always want to support local shops, if I cant do it with my dollar yet, Ill do it with a review.

These guys are awesome! I paid what I was quoted. My car was completed when they promised. All around friendly staff, an auto shop you can trust and afford. Thanks Sam and Mark you guys rock!

Sam at the front counter was amazing. My car started having problems on the way to the airport and he fit me in and got me back on the road in no time. Super friendly. Highly recommend.

I cannot recommend this place enough!!!!!!Quite literally the EASIEST people Ive ever dealt with regarding repairs on my car!They are fantastic! Professional, friendly, gave me an accurate quote on the work they did on my car. They even suggested an oil change, which I was over due for lol!They loaned me a car while they worked on mine. THIS WAS HUGE!!!!It took all the stress of waiting for my car to be done, out of the situation.Im extremely happy!

Mark the owner and Sam are very friendly. They also have loaner cars for the people who need to drop off their cars.

This has been the best auto so experience that I’ve ever had. Sam and James have been such a pleasure to work with! I’ve never trusted an auto shop, and have always had my dad work on our vehicles but this repair required more work. Thankful to have found them and now have a trusted mechanic to work on our vehicles for years to come.

My check light engine came on and also had issues with my brake lights on my Chevy Traverse. Not only were they able to get my auto warranty company to cover both but they even got them to extend the car loaner because shipment was taking so long with COVID. Once the shipment came in I had my car done the very next day. They were extremely fast. I highly recommend Southend Auto Care!!

Honest business.

I’m very disappointed with this auto shop. I went to have our AC fixed here I was charged $277 for diagnostics, Evacuate and recharge AC. I was told the work was guaranteed for one year and no leaks were found regarding the AC. 2 days later my AC light started blinking and no cold air. So I called back and was told I wouldn’t be charged for them to look and run the Vacuum again. Then they said they found a leak and would be $150 for parts and around $150 for labor but they needed to order the parts. I said ok. Parts came in today and I got a different quote of over $700 for parts and labor which included another Evacuate and recharge AC with labor fee with only $59 discount even though I had already been charged for this. It’s been a nightmare working with them I called twice and they didn’t answer my phone call and when I had my husband call they answered since it was a different number. I dealt with Sam through all these conversations who was very misleading and words had no honor. If I hadn’t called around I would of been in over $1,000 for a AC fix which parts were only $128. People are struggling everywhere right now due to this virus and here is the company trying to rip people off. Shop around first before you come here!

Well nobody ever wants to go to the auto shop with car problems but I had to. My AC stopped working and the problem was much bigger than anticipated. Sam was the employee helping me, he was very friendly and and felt bad that he had to keep calling me with bad news. His professionalism and empathy definitely helped soften the blow on the repairs. With good customer service and professional work how can you not give a good rating?

Very happy to have found an honest local mechanic! They took great care of my old car when I had my oil changed about a month ago and the owner Mark followed up with me to make sure I was happy with the service, which I was. Today, I called b/c my brake light warning was coming on every time I would brake so Sam had me bring the car in right away and he checked it out for me and I was back on my way and my issue was resolved in just a few min. I love the peace of mind in knowing just who to call when I need car repairs!

Southend was amazing. Sam, the owner, was so personable, professional, and gave us accurate times and estimates. I felt like my car was in good and VERY experienced hands. 10/10 would recommend!!

So friendly & most helpful

Excellent service, honest diagnosis and great work. They care about their reputation. highly recommend Southend Auto.

I have known Mark from Southend Auto Care for more than 20 years. He and his team have done all types of repairs on my vehicles from oil changes,timing belts, transmission repairs, starter issues; whatever I might need. He has earned my trust which is hard to do in the auto repair industry.

Went for normal service requested for a check on my starter and they did a good job

Finding a mechanic you can trust can be hard. Finding one that can also take care of imported cars is even harder. We are so glad we found Southend! They took good care of our car and us including providing a shuttle and keeping us informed each step of the way as they worked on our car. Thank you Mark, Sam, and the mechanics that worked on our car!

We started using Southend Auto Care more than 10 years ago for our Subaru Forester. We sold the car to my son and daughter-in-law 5 years ago and recently bought it back. It needed work on brakes, rear wheel bearing, cooling system hoses and oil change. We did no hesitate to take it make to Mark and his crew at Southend for diagnosis and repair. The car is back in good shape and at a great price.

I had a complete brake job done, it was done quickly and for the estimated price. Sam was excellent with his communications keeping me informed. I would use them again.

If I could give them 10 stars I would. Sam, Mark, and his team did an amazing job helping my Mustang get back on the road. Without them I would of easily spent thousands on repairs. Great customer service and accurate diagnosis, worth every penny.One of the things that “wowed” me is that there was always someone picking up the phone after the first ring. Most places leave you hanging or sends you to VM. I really appreciated this.I have family and friends in the area and will not hesitate to recommend Southend Auto Care.

I had to change repair companies due to the shutdown, so I signed up for an oil service with Southend Auto Care after reviewing local places on Yelp. They were quick, professional, and friendly and I am thrilled that I found a new local company to bring my car to in the future.

The integrity of this auto shop is unmatchable! John is such a kind and nice guy to work with! They have worked on both our family vehicles multiple times, often working with warranty issues and all the results have been amazing! They are fairly priced and as I mentioned before, they are unbeatable because of the integrity and honesty from the mechanics to the logistics staff! Highly recommend! Carrie

Had an issue with our Nissan with overheating, Reviewing how difficult it is to remedy the problem due to location of thermostat and housing on engine block, I decided to use Southend. They were friendly, very communicative and reasonably priced. Service was done in a timely manner.

Shoutout to Sam and everyone else here at Southend who helped fix the fuel pump on my car. Called the night my car stopped working and Sam said to bring it in the next day even though I didnt have an appointment which was great as I have to use my car throughout the day for work and they got it fixed by the next day. Super fast and really good service which in my experience is hard to come by. I felt like I could trust Sam and the business to not screw me over. Definitely feel confident to come back here again in the future if/when my car has a problem.

The folks at South End Auto Care are absolutely fantastic. They truly care about what they do. Their commitment to their customers and level of service is par none. They are always willing to take time to explain things and make sure you understand exactly what is going on. They never over charge and they always over deliver. I have been completely happy with the work they have done and to top it off they always follow up to make sure everything is still going well. South End Auto Care is the only place I take my vehicles.

I had a great experience with services on my vehicle from this reputable family owned service firm. I would greatly recommend it to anyone, and will make them my personal mechanic for any future needs. Thanks a lot for your honesty and excellent service.

I drive past this shop quite regularly on Pac Highway, so when my vehicle wasn’t passing emissions, I knew that this shop was conveniently located AND was an emission certified. So I called them up and got in pretty quickly to get a better idea of why my car was coding and what to do next. When I checked in Mark explained the waiver and what I could expect with the diagnosis process. He answered all my questions and I was in and out in less than an hour! Score!I would easily come back to this shop for future mechanic needs no questions asked. I liked how professional I was treated and the quality of the work I received.

Good mechanics, the manager Sam is great at keeping you informed about your repairs and what needs to be done. I would recommend them to anyone looking for a good auto shop!

Sam has amazing customer service! He went above and beyond to make sure our car was fixed and communicated great! The free loaner car 🚗 Was a total bonus! Great prices and affordable! Recommend highly!

I have brought two of our Subarus to Southend Auto Care for a variety of services and have always been very satisfied with their quality of work and customer service. Prices are very fair especially compared to anything from a dealership. And best of all if you are in need of a loaner vehicle or a ride they are happy to help. Overall a great group of local mechanics who treat you with respect and do great work to keep your vehicles rolling.

Fast and quality service! Would definitely recommend going here for any help you need with your car!

Diagnosed and repaired a hard to find intermittent noise. Honest about pricing and timelines to get the work done.

The best shop hands down just outstanding work .This is the only shop that we let fix are trucks or cars . Southend auto care #1

I am a widow with no auto care experience. I bought a new Subaru in 2008. I consider it an investment because the longer I can drive it, the longer I can wait to have to pay for a new car. So naturally I want to take care of it. For the first seven years I took it to the dealer for maintenance because I wanted upkeep by Subaru experts. Having maintenance at the dealership was expensive, however. When I received a postcard in the mail from Southend Auto, I decided to give them a try. I was pleasantly surprised! They performed the routine maintenance I needed last spring and told me what parts would need to be replaced within a few months with an estimate for that work. I took the car back in six months for fall maintenance and the additional work that had been indicated. I appreciated the advance warning on the needed repairs so that I could prepare for the cost which I felt was reasonable for the work that was done. I need to know that I have an auto care center that appreciates my car needs and financial situation. I have that kind of confidence with Southend Auto Care. I like that they are professional and courteous and they respect my lack of knowledge about auto maintenance. I feel they will continue to take care of me and my car. My car still runs as well as it did the day I bought it! Thats security for me!

After two very disappointing visits to the Fife Porsche Dealership, I found this business via an internet search for highest rated auto repair shops near me. After calling, to arrange a time to come by for the repair on my Cayenne, I now see why they are highly rated. Sam kept me informed as he tried to find a reasonable price for one-time use bolts. He ended up registering with Porsche so he could get them at a price we could both live with. Once found, he gave me a time to come by and arranged for James to work on my vehicle because he also owned a Cayenne. I spent the few hours while my drive shaft was replaced watching James work and enjoying the free coffee. The shop is clean and all of the personnel are professional. I moved to Federal Way from Oklahoma, and it is nice to have found a shop with such good values. - I will be back.

Ive used this company for almost 30 years. Ive charged them with keeping my used cars running and trouble free. One car I sold with almost 300,000 miles on it and thanks to Southend it was still running fine. I trust them because they stand behind their work and only repair what is necessary.

Weve been customers here for years. We love them. One of the rare honest mechanics. Go see them, you wont be sorry.

Southend auto care took great care of my 2012 Chevi Equinox. I will be going back for more work as needed. Thank you

I normally go to CarMax for service but they were closed. I had to schedule through CarMax and based on the reviews I read I selected Southend Auto care even though they weren’t the closest location to me. The staff was very nice and friendly. The service wasn’t fast I was there nearly 2 hours but it’s only because of the fact they were short staffed. Due to covid19, I can understand this. When reading reviews prior to this experience, a lot of people noted fast and friendly service. They did do a good job and I’m sure the service would have been faster if we weren’t in the pandemic that we are in. I wouldn’t have even scheduled this service but I still have to work and my car needed it. With that being said, I would highly recommend them still because they were knowledgeable and friendly. They apologized for the delay and kept me informed on my cars status. I appreciated that. I give them five stars!!! If I need work in the future, I will be bringing my car back to this location. I would also recommend their service to family and friends and anyone really who is looking for recommendations. It’s hard to find good quality places these days, but I would say they have that factor.

The guys at Southend Auto Care were great. I had my car towed here when it died on the freeway. They gave me a loaner car for a few days while they did inspections and, once they were pretty confident that the engine was shot, they told me not to bother with more testing and saved me several hundred dollars in labor. They were up front and honest about everything and extremely understanding and helpful. I honestly couldnt have asked for a better experience under the circumstances.

John took the time to explain items that mechanics found during a free but thorough diagnostic evaluation and stated possible outcomes if not repaired. He also ranked them in terms of priority and urgency. Phone calls were made to keep me apprised of the findings and status of repair. Presented with the options, I was able to make an informed decision on what repairs to make. Mike was also very helpful in shuttling me to work while car was in the shop. You can expect great service, timely communication and fair pricing when your car is serviced at this shop.

I took my car there for the first time after I had failed an omission test on my Nissan.I left there pleased with the service.We live in Federal Way but have our cars serviced in Burien. While waiting I chatted with another customer who had been coming there for several years. I ask her who she would rate her service work. She gave them a five star rating. We will now consider changing to Southend.As we are older it is nice to drive and stay closer to home.Good job Southend👍

Southend Auto Care is a place you can trust, with old-fashioned values like honesty, clear communication, and customer service. Theyve gone above and beyond to be helpful, treating both customers and employees as investments in their future.With so many folks out there to make a quick buck and disappear, Im very glad places like Southend Auto Care still exist.

Trust, self confidence, reliable, pleasant, patient; I could go on and on. You need to experience the service and trust available at Southend Auto Care to understand the importance of doing business with them. I have two elderly automobiles that are valued like pets. Mark and his staff at Southend Auto Care understand my cars and me (I am not easy). I could be easily bamboozled when it comes to car maintenance but that would not enter their mind. They understand their reputation is everything. They have received my business for many years and I have confidently recommended them to others. Enough, just do yourself and your car a favor to get acquainted.

Great place to take your vehicle, As a woman I appreciate their honesty and dedication of keeping you informed of repair(s) that was done, for the first time I feel that I can count on great service, friendly staff and know that I can tell my friends and family this is the place to take your car. I am a customer for life..

Awesome people at this place. Helpful and willing to schedule you in asap. I would definitely recommend this shop to everyone.

I only give them the second star because of the friendly customer service, appreciated follow-up call and they were a clean place. As far as the rest goes, they are by far the most expensive auto shop Ive ever been to and its not really even that close. I was leaking oil. They told me in advance that it was going to be $73 plus tax to diagnose the source; which isnt necessarily cheap and the price didnt go down when they could easily see it was the valve cover gasket leaking oil. (In their words, its obviously wet under there.)So with that said, it cost $73 for them to tell me a ($19-$30 online) valve cover gasket needed to be replaced. However, he wanted to change the whole valve cover in case it was warped which was going to run me anywhere from $850 to just over $900. The valve cover can be found for as low as $282 online and, no joke, theres a unedited youtube video of a shop removing the valve cover in 2 minutes and 50 seconds. So at most this should have been less than half of my quote.... IF I NEEDED THAT DONE, which I didnt.Im sure theyre great mechanics, I wish I could say that I knew firsthand but I do know that I was quoted MUCH MORE than I should have been for a job that I didnt even need. Unless I win the lotto I wont be going back.

Soundend Auto is the best! Theyre always able to fit me in and always take great care of my car. They take the time to explain what should be done on my car and follow up to make sure everything is working as it should. They also have a great candy bowl :) I cant imagine going anywhere else!

I’ve been bringing my vehicles to Southend Auto Care since before it was Southend Auto Care. I’ve known Owner Mark Hanson for more than 25 years and when I think of Mark and his crew at Southend, the word relationship comes directly to mind. If you find a great mechanic you stick with that person. Southend is fair, competitive, honest, courteous, knowledgeable, reliable, neighborly and trustworthy. They’ve never tried to oversell me. If my vehicle needs it they tell me, if it doesn’t they tell me that too. For example, my heater was working intermittently last winter. Instead of telling me to bring it in for an expensive radiator job Paul suggested simply adding some coolant to see if that would do the trick. Sure enough, done deal… Paul has even given me some outstanding vacation ideas. Southend Auto Care is great people who know their stuff, an unbeatable combination!

Great costumer service, and very honest . They fixed my brothers van and they did a great job . Very knowledgeable and always have had a great attitude. Would not trust any other auto shop with our vehicles . The ABSOLUTE BEST, they are honest and reliable . As we took my husbands truck in and we actually received a reliable honest inspection, instead of the bogus inspection from a different auto shop. Suggesting thousands of dollars worth of work .

I highly recommend the staff at Southend Auto Care. They are very reliable and cost-efficient. Ive been taking my truck to them for years and they are always friendly, dependable, and proactive in getting my truck repairs completed.I especially like the loaner car option since I am unable to get to work with out a vehicle.When my parents came to town and had car issues, they took their truck to Southend Auto Care, and were taken care of in a quick manner.

They will help you all the way and always keep you updated and sam at the front desk is such an awesome dude I forgot to take off my house keys so he personally went out of his way to drop it off to me

I went there for overheating problem, told them to diagnose and fix the problem. they said it was the radiator, got charged $800 to replace radiator. I thought car was fixed, drove out of the shop, it was still overheating. took it back, they said it was another problem, thats when I found out that they were going to bleed me slowly. heres how I sum them up,DISHONESTCANNINGGREEDYUNPROFESSIONALstay away from this place.

Great Mechanic! Ive been bringing my cars there for 20+ years. Whats keeps me coming back? Honesty, Attitude, Excellent customer service and follow up. All the personal touches. Go where everybody knows your name. A Loyal Customer for Life

I’ve had two great experiences with Southend. I take my 1992 Cadillac there and Mike and Sam have helped keep it running well. I would recommend them because they are very straightforward, trustworthy, and they do quality work.

I was very satisfied with the process how the service was provided. It was timely and on time. I especially liked how phone and online communication was maintained throughout the process, providing pictures of the area and verbal explanation of what needed to be done. I will highly recommended to others. Thank you for services.

They do good work. They treat me professional. They go beyond just fixing the car. They cleaned my windshield when I asked them to. I have taken my car there a couple of times and have always been very pleased.

We find Southend Auto Care to be thorough and honest in their evaluations; they stand behind their services & repairs. You are informed of the prognosis, and costs involved. They do their best to work within your expectations with prices that are reasonable and fair. When you take your vehicle in for repairs, you are at the mercy of the mechanics and their integrity. We are happy to entrust all of our vehicles in their care.

Southend was extremely professional and considerate. We found ourselves here after a horrible purchase at a used car dealership (Wild West Car Sales in Seattle) and the vehicle literally broke down on the side of the highway less than an hour after we bought it. The team here was so helpful in getting us back up and running, and they were super understanding throughout everything. We would definitely use their services again.

Fast,friendly at reasonable price.Actually respectful and thoroughly explains.As a female thats hard to find trust in auto repair