I went into the dealership not really expecting them to be able to help me get a vehicle. John Valentine had already done the preliminary stuff and he assured me that I would get into a vehicle that day; needless to say I still didnt believe him. John showed me many Fiat 500 vehicles because I kept changing my mind about which one I actually wanted. He would go to the finance guy each and every time and plead my case. Some of them wouldnt work for me, but we actually did find the Fiat 500 of my dreams. This is a vehicle that I have wanted ever since it came out and just didnt think it would ever be possible because I had less than perfect credit coming out of a divorce, but John and his finance guy made it all happen. I am so happy that I took the chance and the opportunity to meet with them. John even gave pointers to my son on how to drive a stick, so we could both drive it. I very highly recommend this dealership and especially John Valentine if you are looking for a vehicle. He is not like your typical salesman; he actually cares and it shows. Thank you very much John for making my dream car come true. You were wonderful and both my son and I appreciate you very much. You definitely deserve a raise.

At first I wasn’t sure about buying a used car, nonetheless, at Fiat. However, the minute I walked in I was greeted with kindness and smiles from Jim. Later I met Alton. Both have amazing customer service and they’re dedicated in making sure their customers leave with a smile and are satisfied. Jim was patient and answered whatever questions that I asked and he filled me with great conversation the entire time. I’ll never forget our great conversations. Alton made magic happen by making sure I left with prices that worked well for me, and when I emailed him the following day about a minor concern he didn’t hesitate, but immediately solved my problem with no problems. I am now sure of Fiat and would love to purchase another future vehicle there down the road. I walked out with my dream ride, a 2018 Jeep Renegade and I’m in love with it!! Actually I’m obsessed with it❤️

Terrible and rude manager. They even sell a brand new car thats damaged from garage at the same price as other non-damaged car. I highly recommend skipping this place.

Typical car dealership, your trade-in isnt worth anything but the vehicle they have that is exactly like yours is worth double. Really cant blame them, its all part of the game. The employees were friendly however.

Love the 2020 Giulia! The dealership is very clean and accommodating. Alton is especially great to work with! He invited me down to check out a few models that fit my needs based on the vehicles I have leased from him in the past. Exemplary customer service - it feels good to work with someone who still checks in and thinks of my needs before I do!

Normally when weve gone to any car dealerships. They make my wife and I feel pressured, however, coming here we did not. We worked with Fred, Doug and Monae in the used cars sales and they were knowledgable, found a truck that fit our budget and met our needs. Doug was also very sweet with our son because he offered him some of his Chicken in a Biskit crackers. We also dealt with Robert in finance who did an excellent job at making sure we got the best bank rates possible which is also very appreciated. Overall, we were very happy to do business with Fiat of Tacoma.

I bought a 2013 Fiat Abarth here in February 2019, and thought I was getting a great deal at the time. It was like new, and had only 24k miles on it. After driving it home, it smelled like there was oil leaking and had an oil burn smell as well. Called the dealership about it, and they stated this was normal with a multi air engine. (Note that this was within their 3k mile 30 day warranty period.)Fast forward 3 months and the problems with the oil leak persisted, and it has an evident leak on the ground wherever I park, as well as the oil burn smell also. Along with this, the clutch was having an issue where it felt a bit jumpy in 1st and 2nd gear.I called to get my oil changed and have the clutch inspected, and they stated they wont look at anything without a $120.00 charge for inspection, so I opted out of the clutch inspection. After my oil change, within 40 miles of driving, the check engine light came on. I used a friends code checker to see what was the issue, and it gave a general sensor fault code.I called Fiat of Tacoma service to ask if something they did caused the engine light, as after researching online saw that changing the oil filter required sensors and vacuum lines to be removed, and they yet again stated it was a $120.00 charge just to look at it. I asked if they could also look at the clutch for that charge, and they said no, that each issue is a charge of $120.00 to be inspected. I reluctantly agreed to pay for both issues to be inspected.It took them almost 3 hours to do the inspection, and they came back with the following:-a cracked ejector T and a bad solenoid sensor.-a bad rear main seal that fouled the clutch with oil and was the cause of the oil leak.This cost me $303.00 to find out, and then they wanted an additional $3,809.51 to fix both issues. (See picture of quote and inspection report)I asked if they caused the ejector T crack and sensor issue, and they said no. I asked if they knew about the rear main seal and clutch when I bought the car, and they denied it saying it had been inspected prior to sale. I said these repairs will cost a third of the cars worth and they didnt seem to care about my thoughts on the matter.I took my car to a mechanic friend to see if they could do the work, as they would do it for much cheaper. The parts alone were only $530.00 compared to the $2,154.96 Fiat wanted. After they took apart the transmission and inspected the clutch and flywheel, they found that not only was the clutch still brand new, but also that the rear main seal was perfectly intact as well. The throwout bearing was causing the clutch issues which had nothing to do with what they said was found in the inspection. Also, after resetting the CPU, the check engine light remains off 250 miles later. I paid the man for all his hard work. (See side by side part pictures for comparison)After this it is apparent that Fiat gave me an excessive estimate for something that wasnt broke, set an engine light code that required me to come back in for service, and charged me for inspecting something that they clearly did not inspect properly.I would not suggest anyone buy a car here, nor get any existing used car serviced here as they are using some shady service practices. Now I am stuck with a car I still have to find an oil leak on, and the value to cost ratio has me in the hole on it.tl;drThis dealership and service department sold me a car with know issues, charged me to inspect things they didnt inspect, and then gave me an excessive quote to fix something that wasnt even the real problem to begin with.

Great experience! Fiat of Tacoma really came through for us. John, Gabe, Sales Manager (Larry, I think) kept it simple and stayed true to their word. If your in the market and considering a Fiat, I highly recommend giving them a shot.Thank you FIAT TEAM for doing your part in making my daughters wish come true!

I have had great experiences with this location 100% of the time. Their service team is always helpful and efficient. The last visit I made I arrived unscheduled and in a panic, with a malfunctioning car, en route to pick up my sons birthday puppy. Chad was patient and took incredible care of us. We were in and out in no time. He saved the day!

After purchasing THREE new Fiats from this dealer, all my brand loyalty has been lost due to their service department. Our 2016 500x had ongoing transmission issues for the entirety of the time we owned it. The service department never once properly addressed the problem, resulting in the vehicle at the last stage lurching into traffic then shifting into neutral leaving my husband a sitting duck and barely escaping a major accident. I escalated the issue all the way to the corporate level and was given more excuses. A brand who does not value the safety of their customers above all else is NOT a brand who is owed any loyalty.

Scheduled a Saturday appointment earlier that week, very courteous folks over the phone. That courtesy carried as well in-person: the service department treated me very nicely, and kept me updated on the status and things of note for my appointment.At the end, they had replaced the headlights with the ones I brought over, the fog lights were replaced with LED ones I also brought. Overall, very happy with everything, other than being over an hours away this is a great place to have my Fiat serviced. Would take my car there again!

Special ordered a 2020 Giulia Lusso Q4 Ti Performance.It was delivered last week!Jim Parsons was my sales person. He and everyone at Alfa Romeo & Fiat of Tacoma were great to work with. A completely enjoyable experience.

Even though I was early Tacoma Alfa Romeo was prompt on getting our car in and having it finished in a timely manner.

Never buy a Fiat! We totally got screwed over here! We were sold a defective car. It was a brand new 500x. 6 months into owning this car it started leaking/consuming oil. Kept taking it back for oil changes. They would only top it off. Finally they diagnosed the problem had the car for 2 weeks for repair. Got it back only to keep having the same problem. Twice the car completely stopped in the middle of the freeway because it had no oil. They couldnt do anything for us ended up stuck with this car which is overpriced for such a cheap car. Rip-off!

Just stopped by to look for a model that caught my attention, the sales person was very helpful, I test drove it, and yes! Got a great deal, not for one vehicle, for 2, got a great deal for both.. the staff is amazing.. will go there again for my #3.. great service..

They have no customer service and no commitment to Fiat. They now use the Dodge service up the street - terrible - long waits, not coordinated with the Fiat scheduling - the Fiat place is just a bad used car lot now - Fiat should terminate their agreement with this owner!

We bought 2014 Fiat 500L, and we love it! Its so comfortable spacious, and very solid! The back seats recline, and fold over if you need extra room...The moon roof is amazing, this car is very bright, and has lots of other cool features! Its fully loaded and we got a great price. We did our financing at the dealership (on a Sunday night), and they got us a good rate through a local credit union, which we are very happy about. Their sales and management staff were all very nice and seemed to work as a team which was great. We were very comfortable with the buying process and they made everything quick and painless. Our salesperson was Teresa, she was great! She put us at ease and made us feel very comfortable with our purchase, she was very knowledgeable about all the different features the car has, and answered all our questions.Although we live in Seattle we chose to go to the Tacoma location over Kirkland and Seattle because of the positive reviews for Tacoma Fiat. It was a little out of the way but truly worth the extra drive. Well stick with Fiat of Tacoma for services!Great experience!

They need to work on their customer service, its beyond bad.

Love fiat of Tacoma. I love how the showroom is spaced out how it is. It is a great place to go and check out all the new fiats and see if there is on you might like. There is a couple I definitely feel like Im drawn to that for sure. Make sure you check them out

Beth got me the information I needed to make the drive down worth the effort, Danny was approachable, knowledgeable and attentive, and Dominick was very precise with his information and negotiation. It took me longer to drive there and back than it did to negotiate and purchase. I Highly recommend, and I would go back in a minute-

Very friendly staff! Went in for my first oil change for my Abarth. There could have been more seating in the waiting area and possibly some snacks for purchase. Also it would have been the extra bonus if they could have did a quick car wash.

I came in about a month and a half ago to look into buying a new fiat, and got a 2014 fiat 500 L with 11,900 on it. Have been very happy with the car, I have not had to have it serviced yet so I cant speak on the service end of things. The car purchase experience was great though, and no complaints.

Always take great care of me. Remember me when I come in and call. Get me in for last minute needs. And always with a smile.

Outstanding sales experience! Easy pace, knowledgeable, no pressure, great deal ... dropping the mic.

Sales force were professional I every way, and wet out if their way to assist I all phases of the selection process. The experience could not had been better!!😊

This review is only 4 stars because the first two times I called the service department and left messages to get an oil change, no one called me back.A month later when I was able to actually get someone live at the service desk, I spoke to someone to bring in my car for an oil change. I was able to bring in the car quickly, unlike any of the other Fiats I had been to. The showroom was clean and had wifi and coffee while I waited. Staff was friendly. I was also pleasantly surprised when they said the first oil change was on them!

Absolutely amazing vehicle and the dealership was extremely supportive throughout the entire sale. I highly recommend John as a salesman as he walks you through from beginning to end and is not pushy in the least bit. Absolutely had a great experience... And yes I have purchased many cars and can say this was by far the best experience at a dealership - ever.

This is hands down the best sales team I have experienced. I shopped around for a car that would fit my needs and financial state. I spoke with sales people from Mount Vernon to Olympia and I must say that Matt and John are the best! They are super no-pressure and made the whole process fun. I drove over an hour to get to their showroom and I was not disappointed. If you want a great car buying experience you need to check these guys out.

I will start off mentioning that we did not buy a car from Fiat of Tacoma, but we will once we decided its time to get a new one.The sales guy we had was very nice, and far from pushy. He worked very hard to show us only cars that were within our price range, and said he would NOT sell us a car we didnt love. One of the best dealership experiences Ive ever had. So like I said, if we buy a new car, it will definitely be from Fiat of Tacoma!

The dealership was great up until financing, which has been a nightmare.1. They asked for proof of residency 3 times and threatened to cancel the loan if not received, even though I sent it in 3 times via text and email.2. We stated from the beginning that this was not my car, that I was just a co-signer. I specified that when I saw the paperwork because it didnt look right, I was told it didnt matter and that my GF would be the primary.3. Once the loan was financed, it was not correct. I am the primary and it was added to my account. This causes a nightmare of headaches when trying to manage the loan, such as the loan not appearing under the other persons name and making payments easily.

I had a great experience working with the team, Jim and Tosha were very helpful the first time I ended up coming back two more times. They went the extra mile to get the car that had all the options I wanted.

Ive never had any problems with the service department! Top notch people doing the best they can!

The service department was very friendly and professional and fixed my car very quickly and performed factory recall while it was there. Quick service

A big thanks to Jaclyn and Tom for making the buying experience enjoyable! I had been talking with another Fiat dealer at first but wasnt getting the warm and fuzzyfeeling about the deal being offered so I called Fiat of Tacoma. From the very start I felt very comfortable with Jaclyn and felt she truly was listening to me and addressing my needs and requests. Tom did everything right in assuring we were 100% happy with our purchase and the entire process was very positive. Give Jaclyn a call- you wont be disappointed!

Bought my Fiat 124 Spider from Fiat of Tacoma six weeks ago: one of the best purchase experiences I’ve had in 30 years.They were willing to locate the exact car I wanted, and I was able to agree on a price remotely.Weeks later, when I needed them to take care of some aftermarket items, they set up the appointment with the installer, and had a loaner vehicle ready!Special shoutout to John Valentine for a professional, excellent sales experience.If you are looking for a Fiat or Alfa Romeo, give them a call.

Aaron in the parts department is quite rude and condescending to customers. Refused to look up a simple price and asking me how long Id been working with their ultra complex computer system where you have to enter year, make and model. He must have gotten a degree to figure that system out. If I heard an employee speaking to a customer like he does, they would be out the door on the spot with no questions asked. Needless to say, I didnt purchase about $800 in parts that I was going to buy there and will not be in the future.

My wife and I purchased a used 500 e fiat with a very damaged windshield. In the contract with the dealership they were to have the windshield replaced within 30 days of purchase. It has been nearly 2 months and all we have received from them is the run around and empty promises.Update, after I made this initial post FIAT of Tacoma finally got around to making the arrangements for my windshield to be replaced. I certainly wont be going back to a dealership that only fulfills on their promises after they are put on blast in a Google review.

Second time I want to Fiat of Tacoma for Service on my Fiat 500 Abarth. This time, I needed the brake pads and rotors replaced with new ones I would be providing (purchased from R1 Concepts). Just like last time, they proved why they are the best Fiat Dealership and Service in the Pacific Northwest.I called them to schedule the appointment some weeks ago, for this past Saturday. I was given a quote right away for the service, $120.00 per axle given I would provide the parts. With taxes, it was just over $300, which was far cheaper than what the other place offered for a SINGLE AXLE!Just for reference regarding the other place (if you have a Fiat or Alfa Romeo in the PNW, you know which one it is), I called them to get a quote on the same day as I calld Fiat of Tacoma. Kept getting transferred, and got hung up on twice. I called again, frustrated at the terrible service, and finally got through to the service person. I was quoted a ridiculous $380 per axle, meaning total would be $760.00! Outrageous, with me PROVIDING THE PARTS!Long story short, I was in and out in less than 3 hours. It was over $500 cheaper than the other place. Plus, it was a nice sunny day, and the folks are always very courteous and nice! Happy customer from the service department, and would likely buy a new car from them as well. As I said, Fiat of Tacoma are the best Fiat dealership in the region, second to none.

Amazing people, and service. These guys really helped me out on more than one occasion. Highly recommend to current fiat owners and those looking to purchase a fiat.

Awesome staff John really helped me with my Abarth recommend for everybody to check it out.

I am very disappointed about the experience for service department of fiat in Tacoma. This is the worst one I ever had in my life. The first time I was here because my engine light was on. They said it just needs to replace a part. I got it replaced and changed my oil also. Twenty days after my engine light was on again. I went back there and they said it needs to replace another part which makes me feel like so unprofessional about the pervious service I had here before. Also they had to charge me the check fee $120 which is the same concern the last time I was here. I paid and ordered the new part for my car. They called me when the part was here. Every time I called the service department they never answer the calls. Every time I left a message they never called me back. Finally I made an appointment to get my car fix my oil change light was on which I did last time. I was late for haft an hour but when I get here they said there no rental for me which I made a reservation before. What kind of customer service is that? At least I never had this kind of experience in Audi before. I will always tell my friends family coworkers even my customers or strangers my worst experience here in fiat Tacoma hope they wil find another place or just don’t get a fiat at all.

A Fiat is far gone from the “Fix it again Tony.” It holds some of that history in market depreciation, which is great for their used car market. In addition to that, their reliability and fun-factor is stellar. Sales person Danny is my personal recommendation, a jovial welcoming character at the dealership. Manager Domonick, and mechanic Richard were all great to talk and connect to and glad to give them my business. The whole team knows their customers well and even spoke a little to the previous owners meticulous care of what is now my car. Their selling I would say is aggressive but eventually purchased the used vehicle at a great deal that is now my dream come true daily driver sports car. Even after my due diligence in finding financing, they offered me a better deal through another credit union. Go to them for sales, go to someone else for service.

Great services and cars. Would definitely recommend it to my friends. Live fiats.

Kevin was nothing but professional and informative. I learned about the Alfa Romeo. And really think it can be an option. Very laid back atmosphere.

Nice showroom. Great coffee.

I have had a car buying phobia ever since experiencing high pressure, sneaky sales a few years back at another dealership so I was hesitant to say the least to give car buying through a dealership another try. Luckily for me my perfect car was at Fiat of Tacoma. From my first email to the dealership through financing the vehicle it was such a positive experience. I cant speak highly enough about Jason Sandford, the internet sales manager and the entire staff at Fiat of Tacoma. It was certainly worth the trip down from Seattle to be treated with such honesty and fairness. I would and will recommend this dealership to my friends.

I shopped Portland, Seattle, Kirkland, and Tacoma for the Alfa Romeo Giulia that we were looking for. I live In Portland area and purchased a vehicle thru Tacoma and am driving up to get it. THEY HAVE BEEN FAIR, UPFRONT, AND HONEST through the entire buying process. If any one is in the market for an Alfa Romeo or Fiat I would suggest going here first. even if it means a few hours drive.

Fantastic Service Department

Great service department Front office not so much Bought a car a year ago and chased them for my spare key. Still nothing.

Took my car in because it’s burning through oil and Samantha proceeds to tell me this is normal and it’s in the manual to check oil once a week. To me that’s excessive and I cannot find that anywhere in the manual. They checked for leaks and nothing else so now I have to drive all the way to Renton to have that dealer look at it. Sad to have a great sales department with a lousy service department . I don’t even have 10k miles yet.

Very comfortable experience. Including salesperson, manager, and finance mgr.

Professional, clean, price oil change cheaper than the major chains, seem to be very honest

Very nice and answer all our questions

Service was quick to respond to queries and the services that were provided were quickly done. The option for a shuttle on Saturday was greatly appreciated.

Car salesmen need to take a class in Manners. From now on I will look for another dealership that has some salespeople with manners! Do not purchase a car here, it only rewards the bad behavior. And check that these guy get all the paper work in because they do a really shoddy job at that. With all the papers they have you sign, then they mess it all up and... its your fault. Bye Bye Fiat of Tacoma never again.

Helpful Staff.

Great experience sales staff was phenomenally nice and informative courteous and kind

Fiat of Tacoma is the WORST dealership, the service department is rude and unreliable. I took my fiat in to have the radio fixed. I dropped it off the night before for my apt at 9am. Just to find out when i came to pick it up at 1 pm they had not even looked at my car. And on top of this they did not even have the radio in stock. I made my apt a WEEK before and i called and confirmed the day before and they tell me they cant fix it today because they dont have the radio in stock. By the way what kind of new car dealership doesnt clean and wash your car for you when you get service done? The service provided by this dealership makes me wish i never bought a fiat. I spent around $20,000 on a new car from here the customer service provided is sad.

They have always treated me great.

Have purchased 2 cars here. Expected better follow up service. Not so much. Waiting area is uninviting and cold. Free wifi. Free coffee. Slow service. Horrible hours..service dept is mon to fri 8-5. They dont return messages left on voicemail. Cant schedule except with service dept within those hours. Some people work you know. Wont buy another fiat here. Love fiats but next one will be from seattle

Great customer service, came out with a great deal and 2 fiats very happy with how my family and I were treated I definately reccomend buying a vehicle here!

So far, I’m very unimpressed with this dealership. The contract had to be written twice due to an error, the paint on the car has a flaw, and I’m still waiting to hear back as to how this is going to be resolved. Not the experience you would hope for with a new Alpha Romeo.

Cynthia bought her Fiat here. They worked within her budget and provided a good experience. My only complaint is they are a bit understaffed on busy days.

Well I purchased a 13 Abarth new from the dealership. Overall transaction was OK. I ended up purchasing a classic fiat x1/9 and wanted to get some services done on it when I was deployed and the service department said they dont work on those fiats. I told them that maybe they shouldnt have fiat written on the front of thier building if they only work on new fiat. Today I was changing the brakes on the car and the wrong pads were sent to me by a vendor and I figured I would have to bite the bullet and get the pads from the dealership and I am told they dont have any brake pads for the abarth and that they probably wont get them for around 30 or more days. Its understandable for an aftermarket company to have to special order brake pads for a uncommon model but for the dealership to not have pads for the performance model they sell is repulsive. How can someone come into the dealership for brakes and the dealership says sorry maybe in a month. I didnt give them one star because this was only the second strike with them.

I bought two cars from Fiat in Tacoma, both experiences were pretty good and they wanted to put me in something Id be happy with but wouldnt extend my budget. They really worked magic on my payments when I traded the Pop in for a 500T! Would have given 5 stars if they had a better inventory of the 500T and 500L models. Its mostly a lot of Pops, Sports, a few decked out 500Ls and Abarths.When I bought my 500T, there were only 2 of them on the lot, both black. I really wanted something other than black, as a lot of my previous cars have been black. One of them had its factory black trim headlights swapped for the ugly chrome ones on the Abarth. Its cool that the dealer did that for an Abarth customer who probably preferred the 500Ts headlights but I feel sorry for the person who wanted a 500T and had to buy the one with the chrome headlights.

Helpful service department. Not as satisfying experience with the sales staff, though.

We found my wifes dream car at Fiat of Tacoma a used 2013 Dodge Charger in AWD just by a stroke of luck, the sales people were friendly and courteous. We dealt with Jessica Christensen via online chat and Kieran Fahnstrom our sales rep. We traded her 2015 Subaru Legacy 2.5i Premium that was an awesome car but not what she really wanted, AWD Chargers are hard to find, the next closest used one was 800 miles away. When I first saw the car it was filthy and hadnt been cleaned yet, I online chatted to Jessica asking that it be wash for a teat drive, this was at 8 am and by the time my wife and I came back for a test drive it was ready. The transaction went smoothly with a little bit of negotiation back and forth. The hero of the day has to be Fiats detail guy, I jokingly said to Kieran that I would like a two level polish on the detail job, and they did an amazing job in the time that they had. Kudos to fiats detail team, job well done, Huge Thanks.

Fiat of Tacoma did a wonderful job of providing great customer service.

Buy a Fiat and then get gouged when you need to replace the struts $187 each. They must have a deal with KYB not to make too many because they are back ordered by them and they only cost about $50 each. Incompetent that a major company CHRYSLER doesnt have replacement parts being supplied for people. I would have never bought this car had I known this.

Trust worthy people.

Great service!

I was told that they might have difficulty balancing my wheels due to my tread wear. Not how that works.

Professional service center, friendly employees.

Cool people work here.

We have bought 2 Fiat 500 there

These people are so helpful.

Great dealership

They will spam your email worse then any other dealership. I even told them not to contact me, but I still get an email every day, if not every other day.

NEVER BUY A CAR FROM FIAT OF TACOMA!!!!! They have they worst customer service I have ever seen. As well as theifs, that seal from you at their Service department.Andrea Yaudas

Great service! Ask for Travis!!

Big fan of the employees and the vehicle selection

I found friendly staffs but too much wait time.

Fast friendly service

Clean, friendly staff but the wait time the last three times have been horrible.

Very bad customer service bad cars whit cash they dont tell or show you the car

Went there to just look and Tom was the salesman. Didnt try to pressure me. Ill be back for sure. Sales manager told me whatever color I want hell make sure and get for me.

Helpful

Dont buy fiat