Commercial accounts chilling while retail line is out the door. Two people looking at one working. Not how I would run my business. Lol commercial associates walking right past the line to go home. Smiling because they are going home and no consideration for retail associates or their flawed corporate mandate

Good experience. The parts I wanted was available and the staff had great customer service...

I Was Greatly Impressed with the well known truthful facts about Elizabeth Porter. I am 59 years old in never was taught or learned about the Miss Elizabeth Porter from 1927. An Awesome African American Woman.

Auto Zone no longer price matches like every other auto parts store does. Go elsewhere for parts if you want the best price.

They were so nice and changed my headlight bulbs for me. Such good customer service!!!

Ray was great at the desk and was efficient. Quick and out . Check my battery before buy a new one.

Got me in and out super quick with everything I needed to get my battery changed! Ericka helped me out and was super nice and explained the whole process to me

Great customer service. Unfortunately, our car was misdiagnosed. We arrived thinking we needed a battery given the symptoms. One of the gentlemen there tested the battery with a multimeter and said it was fine and it was likely the starter (which didn’t make sense but okay you probably know cars better than me). Took the car to our usual mechanic, who wasn’t free for a couple days, who told us we were right. The battery was so bad, it was essentially unable to be tested. New battery in and good as new. Could’ve saved us the time and got our business with buying a battery from them had it been tested correctly in the first place.

They had what I needed and it wasnt expensive.

MARC was amazing! He had great customer service. He went above and beyond for everything that I need it. AutoZone on S. Cobb Dr. is the best. Great job Marc keep up the good work.

Nothing spectacular about this venue they always doing their thing over there. No need for overkill.

Do not go to this location always understaffed ..staff that works there is rude and do not want to help with anything that involves them leaving the register. Batteries, go to another location they will not help

This location has the most professional, kind, courteous, eager to help associates. Especially the older Hispanic man in there. Im sorry I did not get his name. He was super helpful and patient with me today!He engaged other associates to assist a lady in distress of picking up heavy items(battery).I will definitely shop here again and always. He went over and beyond. Thanks for an amazing experience with you guys!

Nice place to get a part even though its not the right one 75% of the time.

They had everything I needed! Their very helpful and the prices are very reasonable.

This location really needs to work on phone etiquette. I called to get pricing on a product and as I’m talking, I was placed on hold. I attempted to call back and it seemed as if someone answered and automatically placed me on hold. Guess I’ll take my business elsewhere.

Purchased my QUEEN license plate holder! Helped by Lady of Auto parts. She even installed it for me while 6 feet Social distancing!!!

Thanksgiving day needed to buy a headlight. Did not want to spend $130 for it and was hoping I had other options. The gentleman talked me through what I needed to know. He was knowledgeable and answered all my questions. I had no options but to spend the money. He was able to finagle a small discount which was VERY MUCH appreciated.

This place always takes forever. i drive farther up the street to oreillys because its faster.

Very great experience. The worker showed me how to replace my tail lights eIf they ever go out again and the price were reasonable and he gave me everything I needed. I definitely be back

The staff are great. Been here several times and everyone has been friendly and helpful.

Got some pepper spray for wife started new job bad part of town.They have all we like usually reasonable priced.

Stood in line for half an hour to but a battery for my car key. Poor customer service.

The assistant manager Geraldo was Excellent service, very responsive and great quality!I would highly recommend

Friendly staff and good prices.

They tested my alternator to see if it’s bad they said it was when I changed it out the car still didn’t work I’m pretty sure my old alternator was probably working and they lied about testing it to get me to buy a new one

Great store and customer service!!... Tends to get really busy though..

Great place to pickup good new parts. Got a deal on LED headlights for my vehicle. Great service nice employees. Thanks

They dont greet their customers

Great service and knowledge. I was scared because of check engine light, I was helped and everything fully explained were I understood. Thank you.

I like that they honor theyre warinty no hassle and no problem hand them the part and thats it. Thank you .

Spent nearly an hour waiting to get my battery tested before purchasing a new one. They never even came outside to test it nor apologized for my wait.

Great service in the commercial account the lady there today was GREAT

Eddie helped me out and he was very helpful and knowledgeable. Thanks to you guys for being able to change my battery at such short notice.

Had a great experience at this location today! Not only did I get everything I needed but Mark helped me make sure everything was installed and working properly on my vehicle. Excellent customer service.

Good on parts and service.But where is the flipping manuals .All the ones Im looking for not there.Hate to say it O Reilys got you beat on that.ouch!

This place and staff was waiting for me.i had an idea what I wanted but the guy last night turn my purchases into a savings w 10.00 off the original items. I left there feeling like the folks there cared about what I needed to change oil to my car.i will go there every time now !!

One person working the front desk and 3 people doing nothing at the commercial account desk. This is the worst excuse of customer service Ive ever seen! Thank God for OReillys

Barbara up front . Old black lady with salt and pepper braids . Heavy set . She has horrible customer service, she needs to go to answering phone only or just quit her job . When you get old, you tend to be impatient with ignorance which is apart of society . The youth handle it to greater deal . Fire her .

Good prices

My passenger side turn signal had blown out and I came in with little knowledge of what specific bulbs I needed. Mark or Marc (not sure how it is spelled) went above and beyond to help me make sure I purchased the correct product and helped me with installing. He didn’t have to help with installing but definitely made this quick stop a more enjoyable and positive filled one. Auto zone in Smyrna will continue to have my business based on Mark’s awesome customer service.

I had a really great experience this evening at AutoZone and they have earned my business anytime I need a part and can purchase it for myself. I came in with a bulb for my driver’s side headlight. I purchased the bulb from a different location and didn’t ask for any assistance thinking it would be a quick and easy install. I was very wrong. In my vehicle getting to the headlight bulb was quite difficult. Myself, nor my boyfriend could get to the old bulb to remove it to replace it with the new one I purchased. Frustrated, I went to a Firestone near my job the following day and they were going to charge $70 for purchasing a new bulb and for labor to install it. They suggested I go back to AutoZone and I’m so glad I did! Tiffany was the associate that helped me. I told her the issue and she had me pull around to the front to see if she could help. She tried several different things to try to get the old bulb out. It was really an ordeal. Throughout the entire thing her attitude was really upbeat, she kept me smiling and laughing while she worked through different attempts to get this bulb replaced. She finally came up with a solution, got the bulb out and we both did a happy dance. This was the most pleasant experience I’ve ever had and Tiffany needs a promotion and a raise! Thank you Tiffany for providing service that went above and beyond my expectations!

Lotta product, kinda pricey though....meh

Store was dirty. Employees just standing around. All I needed was some rain x. After waiting over 15 minutes for someone to check me out, I ended up leaving empty handed.

Great help finding the proper oil and filter I needed. Had no idea my car requires 9 quarts of oil! No wonder the low oil light always comes on but could not find leak. Got what I needed and it was on sale too!

First guy was totally unhelpful. Had to repeat myself multiple times about the specs of my car. He couldn’t help me with what I needed so I had to go take a picture of what I was looking for. Then when I came back he made me get back in line. Second guy was super helpful. Narrowed it down to 4 options, and we were able to figure out what I needed. Overall, took me an hour to do a 10 minute job. Second time being disappointed with this store. Super helpful guy was foreign. Maybe Ukrainian/Russian? He saved this from being a one star review so thank you.

Marc was super kind and quick when helping me replace my front headlight. I wasnt sure which bulb to get and wanted my lights to be the same. It was raining but he was outside before I could pull my car to the curb, checked to see which bulb I had, then replaced it. I was in and out in no time! Great service!

Chris Chadwick at the South Cobb Pkwy location in Smyrna GA was amazing. He was single handily helping the entire store. And still got me my refund and the part I needed with a quickness

It was busy the time i went nut service was still nice and helpful

Helpful staff. Extremely long waiting even with every register manned.

This place has always had everything, and more knowledgeable people than else where, but they have to be the slowest of any type of store, anywhere, ever!!! I dont know what I dislike more, having to work on my car, or going to this store.

Daphne and Chris were amazing. They helped me get the correct part for my car, after being sold the incorrect rotators.I really appreciate their friendliness and great customer service. Need more people in this World like them

Chris did a great job explaining to me what to do to help my car be in good condition. I had no idea what to do in my situation, he was very helpful.

Fantastic customer help. Was struggling with windshield wipers and they helped install them when I was not as smart as I thought.

Great help at the commercial desk.

Fast and Reliable people

I came to the store late one night by myself and completely clueless about what I needed. Chris and Tommy were great with making sure I needed the right part. Tommy then went above and beyond by putting the part in my car for me! great service!

Not helpful handed me a list of possible matches for my low beam headlight I was on my own and that was the extent of the customer service I received. Do NOT go there!!!

I went to this store yesterday and had a wonderful young man name Chris Chadwick help me with my battery. He was very nice and knowledgeable. Great customer service. I will absolutely go back to this store and recommend.

I really enjoy to come here specially with Hester she its one of the greatest people Ive seen in this store she always try the best to help the customers she had to attend, thanks Hester.

This is my third time Ive purchased automotive parts from AutoZone off 2552 South Cobb Drive, Smyrna, GA 30080. Each time I am really happy about the excellent customer service Ive received. Chris has waited on me two times and he is the best. He is super knowledgeable about things and was able to save me money. You know how women are taken advantage of when we have car repairs done. He didnt talk down to me and actually told me what to tell the repair garage. All in all, such a wonderful experience. You guys are The BEST!!!!

Need more employees to ring up customers purchases.

They are extremely rude they would not plug my car in for me to see what code pops up is idling very very hard the man was extremely rude and nasty to me said that AutoZone doesnt do that I know damn well they do!!! Never go to the store

Fast service. This location is always busy but they manage just fine. I choose this location and this auto part store over any because they’ll help install if it’s something simple. Doesn’t hurt to tip either people!!

My car wouldnt start a few weeks ago. A friend jumped me off & I drove straight to Advance Auto. They could sell me a battery, but not install it because it was dark. I left & went to Autozone where my battery was installed even tho it was dark.

Marc is the man! Being someone that knows nothing about cars - Walking into an auto store only comes when I have a problem. Marc diagnosed my issue, charged my battery, and re installed it in all under an hour. He and his staff are intelligent, prompt, and friendly. These guys know their stuff and genuinely want to help you get your day back. Great job Marc and team!! I know where I will go if I ever have another car problem!!

Norman is the man! I went to 3 other part stores before i came to this one. Each one said no sorry we dont have it. Same with this store but Norman took his time to help me find a part that would work for what I needed. It was a perfect fit! He went above and beyond. Would definitely recommend talking to Norman if youre in a bind. A big five ⭐⭐⭐⭐⭐

A very professional people

Super helpful ALWAYS :)

They had what we were looking for.

Really good experience here. I can’t recall the name of the young Hispanic man who helped me change my battery out but he was very professional and courteous. And my battery was free because I had a few months left on my warranty!

I called and spoke to Chris in regards to a certain part, in which Chris stated that it was in stock. When I go to the store, I spoke to a very rude Lady in which she stated that the part was not available and walked away with out even trying to help. I had to then wait and speak to Chris to ensure that He was able to find the part and help me. I just find it so rude to tell the customer that they are wrong and refuse to help the customer when in fact the customer called to ensure that the part was available. I just want everyone to expect rude service from this location from anyone other then Chris because he was very helpful.

Antonio was very helpful and knowledgeable! He explained thoroughly the causes and effects with my car & battery and the do’s and Don’t’s! I appreciate him!

Called before coming to get my car scanned because of my CHECK ENGINE LITE IS ON! GET HERE AND MACHINE IS NOT WORKING!WASTE OF TIME.

Nice

The Assistant Manager Chris was very helpful over the phone and I assured me of the product I was expecting when I got in ! I got in and he gave me good options and replaced it like a piece of cake !

Daphny was great in helping me find what I need. She went as far as calling the other stores to see if they had the product in stock. Very helpful!!

Very good

Crowed and people kept jumping the line for the cashier. It was utter chaos.

Falu helped us out with a battery installation. Great guy, fast worker, much appreciated.

Erica was very knowledgeable and helpful

This is my 2nd autozone Ive been to in 2 weeks in this one was just as amazing as the last 1 Norman really help me out hes really the best person. Thank you for helping me with my fuse and my window wipers.

This place has an excellent staff that is more than willing to help you find what you are looking for or help you narrow down your choices with their personal suggestions which have been on point so far. They have a huge selection of products that can leave you standing in there for a while so their help is more than welcome. They will also help you install many of the products that you purchase.

Had great cutomer service and the person that helped me knew exactly what they where talking about thank you geraldo montecristo 👍🔥 glad Autozone has people like you

UPDATE: store manager didnt have my number, but knew my name when I called again. He was very professional and understanding.Their parts driver is a lunatic .She gave my five year old daughter and me the finger because she jumped in the left turn lane too early and was blocking the entrance to our neighborhood and all visibility of oncoming traffic. I couldnt see, so I sat there and waited.I guess her anger is more important than my familys safety.I even went into the store she was delivering parts to. She proclaimed loudly and proudly that in her capacity as AutoZone driver and ambassador, she did indeed give the finger to me and my daughter. I wonder how much road rage she suffers from vehicles that are actually moving.Store management refuses to return my phone calls .

One of the men there who works up front was extremely helpful . I wish I knew his name. He took out time to answer all my questions. I didnt feel as if any of my questions were stupid, even though he basically had to explain everything to me. He also gave me a excellent recommendation for a mechanic who fixed my car and got me moving right away.

Mr.Rivera is the BEST! He helped to replace a tail light on my car but not only did he do that, he also poured the water out of my cracked tail light and helped to seal it to keep water out of it! He went ABOVE AND BEYOND! He truly knows the essence of customer service! Thanks for EVERYTHING!!!

If you dont mind waiting in line best parts in Georgia

The manager tonight was great! This location was swamped when I showed up. I was impressed how the manager directed his employees to maximize his teams efforts to assist the large and growing crowd. They conducted 2 battery changes and 6 code readings in 30 min not to include the sales. The manager was up beat and a pleasure to interact with. I was very pleased with the service and would shop here agin. Ive been shopping auto parts stores daily for 35yrs. I despise poor service especially when the store is empty. Tonights team was great! Great job #Autozone

I came in with my headlight out and they offered to put the replacement in for free. I was so grateful! 3 weeks later, my other headlight went out and the put in the replacement in again. They were wonderful! Being a single woman, I truly appreciated their help!

Chris C helped me tonight and he was so nice and helpful. I will definitely be coming back to this location i wish all parts stores had customer service like this.

As a loyal Autozone customer and former employee I will NEVER visit this store again. Customer service is horrendous. Not a customer in the store and one must search for a salesperson. Parts sold without due process. I recommend to anyone in the area, that its worth driving to a further Autozone

This AutoZone is like a family setting, they take really good care of you! One of the managers named Emanuel when out of his way to provide excellent customer service and Im truly grateful!!

Always great service always willing to go the extra.. I always go to autozone before i think about the other two..

Ive never actually came in but Daphane like Scooby Doo (her words not mines) really made me smile and made a bad day better. I called she was so nice and chipper and helpful. Honest and did I mention helpful. I would actually travel from Stone Mountain just to come here and get service from her. I dont think anybody would understand how upset I was before I called the store and her energy was everything and thats something I can appreciate. Once again thank you so much.

Very helpful store in plays well put batteries in for you and Meg sometimes give you extra advice that you didnt even go in for but he needed! They also have super sales once a week and you can get stuff for half price or 2 for 1

Open late on Sunday. Said was personable, professional and very fast at replacing my car battery. Couldnt recommend more highly

Super nice employees working and very helpful. And love the location. Very convenient for last minute auto needs.

They found the item I needed in the back and never gave up on me im so happy

Worst experience ever in an auto parts store. Waited nearly 40 minutes to check out $20 worth of car wash items (why did I stay?). Only two employees working including manager. Regular employee had no idea what to do and repeatedly needed the Managers password to checkout, search, etc...he had clearly not been trained at all and I felt for him. Manager was insanely slow and took no initiative. AVOID THIS PLACE!!!