I’ve visited the service department twice in October and each time the service far exceeded my expectations. My contact Mr. Roddie was receptive and patient while addressing my concern.It gives me great pleasure to express my satisfaction with the service rendered at Capital Buick.

Friendly staff and great service. They took care of me and my vehicle and made me feel like a priority.

Longer wait than anticipated (promised one hour but it took almost two)Customer service explained why to my satisfaction, and everything came out great in the end.

One of the best experiences I’ve had buying a vehicle. Awesome dealership.

Customer Service is always professional. Very helpful and explain every detail on repairs. Clean waiting area with good coffee and snacks. They always do quality repairs while I have my car serviced. Only downfall as you can imagine is PRICE..

Sarah was fantastic. I loved buying the car from a women. She was efficient, smart and knew everything about the car. I looked at many cars (Honda, Toyota and Lexus) and no one knew their cars like Sarah.

I highly regret doing business with them. I purchased a car with them last year and completely paid for it 2 weeks later. I continued to get temporary licenses due to Covid. I still have a dealership license to this day (over a year later). Was mailed a tag but never received it, Rodney said it probably got lost in the mail, I just gave up. Everyone was honest & polite, I will give them that but I am not impressed with the paperwork side of it all. James Jacobs, could you please reach out to me, I have sent you a couple of emails. I want to provide you with any paperwork you need, so that we may move forward.

I dropped my GMC canyon off for oil change and tire rotation and when picking it up I noticed that I was charged for an 8 quart oil change. I asked the technician about this because I thought my truck only took 6 quarts and he told me that it actually took 8 and I was charged correctly. Once I got home, I double checked that and found that I was correct, my truck actually does only take 6 quarts. So not only was I charged more, I was blatantly lied to when I brought the issue up. I called the dealership back today and was told that the guy who handled was not in today and that he would call me back tomorrow to discuss what could be done. This is unacceptable. I understand making a mistake, but to be blatantly lied to and charged more for something that my truck does not need, by a technician at a dealership for that brand of truck who should know what the truck needs is flat out wrong. I will not be bringing my truck back to this dealership and I expect a refund for services that I did not receive.

OMG! What more can I say Capital Buick GMC ROCKS!!! Sarah was outstanding, she helped us order the perfect GMC Yukon SLT and kept us updated with the manufacturing and the delivery of the vehicle. Mrs. Donna was excellent and very pleasant to work with on the phone. Mr. Ronald who delivered the vehicle to our home because we live out of the state was very professional. I would highly recommend Capital Buick GMC and will definitely be using them again.

There was a dent on my car when I came to pick it up. I was told by the manager Marc that they will have to review the cameras to see what happen. It has been almost a week and I have not heard from him yet.Update:Manager finally calls after I left a review on Google.... how convenient but I knew that would get them to call!! And I sure didnt mind taking your call since I had already waited a week for you to check the cameras. Then to call and say we didnt notice anything on the cameras that would leave the company at fault. You were rude and didnt even want me to speak. This sir, Allen is it...... this is not over.

The staff went above and beyond to provide me with the best customer service and resolved my issues in a timely manner.

Great service. No complaints. Was able to accomplish what I needed

The whole process was so easy and seamless. Everyone I dealt with was awesome Brooxie, Aaron, and the finance lady. Great team and very helpful. Best buying experience I have ever had.

Other than my misreading the sign about where to drive into the service area, it was a flawless visit. I was greeted warmly, my planned services were correct and there was no pressure for other work to be performed. When I asked for wipers to be replaced, they were installed promptly and I still was out the door faster than promised. Good job all.

I don’t feel satisfied!!! I feel ripped!!! 80% of what they told was lies!!!. Greedy salesman Rodney havens! And greedy used car manager!!!

Was excellent great with teaching me how to operate the truck answered every question I had good customer service.

My experience was quick and easy with text notifications that kept me posted and notified me when my car was ready. I was also given the option to pay touchless prior to picking up my car.

Customer service was excellent and the service on my truck was fast! The waiting room was great and allowed me to work while waiting for vehicle. Thank you Capital Buick GMC!

I love the GMC Acadia!!!! As far as Capital Buick goes it was the typical salesman experience. We wanted our payments under 600.00 however when we were told they got them down, they DID NOT say it was because they added 12 months to payment plan. They should have disclosed this. Also the advertised the price at 38,295.00 and they started at 44,295.00. When they knew we wanted to make a deal.I had to mention the sale price. I live 85 miles away I guess Im not use to have to dig the truth out of people. Was a little unsettling to me. If I hadnt wanted the vehicle so bad and the only other one I could find was used I would have walked out the door.

I dropped my vehicle off and got it back in a reasonable time. Everything was great.

Theo Petenzi made my new truck purchase a straightforward and hassle free transaction. Minimal back and forth via text/email now I am set to enjoy my new truck.

Took them 3 times to fix my issues but they stayed resilient

(Please see my updated information below).Lots of miscommunication. It took two days for one of my vehicles to get serviced for routine maintenance. There were a couple of mixups, although we clearly established in person what was to be done. When I picked the car up, my CarPlay issue had not been addressed, nor had my battery been replaced as I’d requested. Miscommunication happens, but your service advisor Roddy was very cavalier, snarky, and indifferent. He tried to blame James, who’d had to leave early for personal reasons (understandable).I called and left several messages to speak with any service advisor to see if my car was ready (remember 2nd day of waiting), I just took the initiative to go back up to the service center. When I arrived the invoice and keyfob was just sitting on James’s desk. Who knows how long.(Earlier, I’d brought my other vehicle in to be serviced for the same routine maintenance-and it was actually ready before my first vehicle-brought in the day before! Again, there was a mixup that I’m willing to overlook because James was very apologetic and professional-even offered 10% off).Roddy was the person that handled the closing out of my case in lieu of James’s absence. I explained we’d called and left several messages. We also told him that we’d spoken to him yesterday on the phone to check in the status. He just chuckled and said “A lot of people want to talk to me…” Not funny. After what we’d already been through.He picked up the paperwork next to him, rang me up and gave me the total without going over anything AT ALL. I had to stop him to explain the services. I noticed the battery hadn’t been replaced and he said the battery tested “fine”. I explained I wanted the battery replaced because a low voltage light had come on, plus I purchased this car used 3 months ago and didn’t want to chance it. He told me I’d have to get back in “line” for them to take two hours to test the battery. I reiterated I don’t want testing, that I just wanted it replaced like I’d originally stated two days prior at my original person to person intake. He finally said he’d be able to do that in twenty minutes, so we waited in the customer lobby. No apology from Roddy. it would have gone a long way. He just stated that James didn’t specify the battery replacement nor the CarPlay issue for analysis. So the CarPlay/infotainment crashing issue hasn’t yet been addressed.I found it insulting from Roddy to tell us to start this process all over again after we’d already waited two days just to have fluids replaced and a multi point inspection.He could have shown more concern. The only thing he said was “In defense of James, it was crazy yesterday…” We weren’t really as concerned about the miscommunication, but rather Roddy’s overall indifferent response. Not once did I complain about James to him, so I’m not sure why he would even say that.I gave 3 stars because Morgan did the intake on the other vehicle and got it out in a very reasonable time frame. I guess the difference is I waited for the second vehicle. He ( and James) we’re very professional.Had they not been so courteous and helpful it would have been one star.Crashing infotainment system continues.I don’t think it’s too much to ask for professionalism from Roddy after spending around $1800 total for two vehicles.Bottom line, I get the sense that since he didn’t do the intake, he doesn’t get the commission? So his lack of concern was ostensible.Update 10/13/21:Thank- you Tony for reaching out to me. He genuinely listened to my concerns and seemed to care about my feedback. To go even further, I had to tow the vehicle back a week later. Well it turned out to be a minor issue, that prevented it from starting. Received a call back from James informing me that he received authorization to make the needed repair FREE OF CHARGE! They truly made an effort to make things right-and they truly did just that! Upgraded to 4 stars!

I can honestly say that the service I received was excellent. Jamie, my service rep, was friendly and professional. She informed me of which maintenance services were due and the costs involved, and provided status updates as well. I am very happy with the service I received. Even the gentleman who made my appointment was wonderful in that he checked to see if there were any recalls involving my car.

1. I made an online appointment, but I did not get the usual confirmation. I chatted with someone who assured me I would be contacted. I was not contacted. So I called Service and left a voice mail. No one ever called me back. I did not keep the appointment because I could not get a confirmation. My Emission test was too important to take a chance.2. The next month I again made an appointment for other work. This time I received confirmation. I asked to have my incorrect low tire pressure message reset. It was not done, the tech said Could not Duplicate, I dont know what that means. Dashboard message says tire pressure is 0, but my tire gauge says 34!! I still get the error message. I dont know why this could not be corrected. I would think that Capitol would have asked the Customer to show them the problem, if they could not find it?!?

Only room for improvement on this visit, was that no one cleaned the car and did not remove the plastic and paper mats when I received the car. Otherwise timely, reasonably priced and good service.

Jaime was awesome. I went in thinking I needed a specific thing. Her guidance and advice helped me get to the root cause without spending unnecessarily. She was professional and helpful.

Radi was great! Great customer service!

Awesome customer service. Purchasing very easy

I took my car back in because my air is still not working properly after spending over $1100 to have it fixed and was told by the service advisor that no one could look at my car because I didnt have an appointment. I then ask to speak to the manager and the young lady informs me he isnt in nor is the service advisor that waited on me two weeks ago.

My sales person Brooxie Shelton was the absolute best. She made the car buying experience wonderful. I usually hate going to car dealerships because the sales people are so terrible and very dishonest. Brooxie was like talking to a close friend. This is my first GMC vehicle and Im so excited and absolutely love my SUV. I look forward to a long relationship with Capital.

They were fast, friendly, and extremely helpful. Capital Buick is not my local dealership. I shared the offer I received to our local dealership because I preferred to deal locally. Our local dealership said I should take the deal with Capital. They couldn’t touch it. I will go back to Capital next time I am in the market for a Buick GMC vehicle.

The service I received was excellent. I was looking everywhere for a good deal and no deal compared to Capital Buick GMC. They were extremely friendly, fast, and efficient. I highly recommend.

Easy to get an appt. good follow up repair when there was a problem following service.

Was looking for a specific SUV and maybe finance and Capital Buick appeared in my searched. I decides to give them a try. I applied and inquired about a Acura MDX on their site unfortunately they were closed when I reached out. Called in the morning and was connected to Theo Petenzi. He was very nice and helped me with everything over the phone. I decided to come in to make sure this was the vehicle I wanted and test drove it. My entire experience with this dealership was great and my time at the store wasnt long at all. I would definitely recommend this dealership to others. Thank you for the help and experience.

BEWARE OF THIS DEALERSHIP!!!!I visited this dealership the other week and saw a 2021 GMC Yukon Denali. Extremely nice truck. Came back two days later to make the purchase. This is where the transaction went downhill. Received an offer on my trade, negotiated and finally reached a reasonable offer.When arriving in the finance office, the finance manager made it seem like they had given me full value for my trade. She actually said, you’re in luck, they are giving you the full payoff for your trade. When looking over the buyers agreement found out that essentially what they did was gave me the full payoff for my trade but increased the amount of the vehicle. CROOKED!!!! I hesitated several times when signing the documents, however every time I pushed back…the finance manager would drop my interest rate to make the deal seem more attractive. She literally dropped my interest rate 3 times when I said I wasn’t sure about everything.After leaving the dealership I immediately felt buyers remorse. I knew I had done the wrong thing, by purchasing a vehicle from these people. I called the very next day on Saturday to see about canceling the sale and coming to pick up my vehicle that I traded in. The finance manager told me to call back on Monday after 12pm. At this point I hadn’t even put 100 miles on the new vehicle. I was willing to pay something, I just wanted to cancel the deal and get my old vehicle back,.I waited to Monday after 12pm and called back only to be told…they already sold my vehicle. I argued that point. The loan hadn’t even been funded. The finance manager and sales rep insisted that the vehicle had already been sold. Even told me that they sold it to a wholesaler. After fully thinking about this, the reason she told me to call back Monday after 12 was probably to send off the documents for my transaction.Two days later, I find my traded vehicle FOR SALE on their website with photos. These people are shady and are liars. Why not just be honest and say you cant take the car back. I purchase vehicles all the time and never have been treated like this. DO NOT BUY FROM THIS DEALERSHIP!!!!! THEY WILL LIE TO YOU!!!!! SAVE YOURSELF THE FEELING THAT I HAVE!!!!

Morgan, at the Cobb Pkwy location in Marietta was beyond helpful and went above an beyond to show me the concerns with the car. Providing pictures to alleviate any stress I had about the vehicle, and overall he was just genuinely nice. His customer service skills is exactly what I appreciate when I am having car troubles.

Best Oil Change and service I have ever experienced. Washed my car also.

Hello Mr. Radi. Thank you very much for great service that we always received.

My advisor Morgan was great. Vehicle was complete in great time!

5 stars isn’t enough to explain my experience. I can’t say enough great things about how I was taken care of!My wife and I were looking for a 2021 Yukon and we’re having a really hard time with the way the car market is right now. I reached out to Capitol as they were one of the few dealerships I could find that was showing any inventory. Unfortunately when I called they said that they just had sold the one they had.5 days later Brooxie gave me a call and told me that they just had a Denali deliver and was being taken off truck as we speak. Originally we were not interested in the Denali, but when Brooxie went out of her way to text me pictures, explain the features, and tell us the price, we loved it! My son and I drove down the next morning and picked it up! While at the dealership the whole team there was amazing to myself and especially my son. My son had an awesome time running around and we were treated like family.I will be buying my future cars from Brooxie and and Capitol team for years to come!Thanks so much for a great car buying experience!

As usual, I was promptly greeted, with a smile and a welcome. Then, I was given ride back to work and my truck was put it for service. A few hours later, I received a call that my truck was ready to be picked up. When I got my truck back, it had been serviced and all fluids topped off. Never disappointed at Capital!

Every time I visit leave not satisfied. Poor service department. When you pay $73,000 for a truck, I expect better service. Vehicle should always leave better than it came. Fingerprints everywhere, a ding, a scratch. I’ve been buying cars and trucks for a long time, and this is my worst experience. Love the truck though!

Radi and the team at Capital always do a great job of addressing our needs quickly and effectively.

Extremely terrible experience. Rodney was extremely not helpful at all. His entire demeanor was not inviting at all, and actually came off as cold, sarcastic and kind of rude. I honestly have never experienced an experience like I experienced talking to him.I went in in and in matter of five minutes I was already out. After dealing with numerous car dealers this experience I would say was the worst even just how he was talking, his tone of voice it just was not there and I will never do business with GMC again just because of this particular experience. His demeanor Is not set for customer service especially selling cars, but on a better note I had experience with Jimmy in service department last month and he was nothing short of amazing . Very nice experience in service.

My purchase was a cash sale. I am grateful I researched the vehicle and knew about the features for the vehicle. The original sales guy was out when I picked up the vehicle. The sales guy who was assigned to me in his absence was not every helpful at all. I expected more information about the Denali since the dealership did nothing except find the vehicle for me. I am thankful the sales guy found the vehicle for me since I was looking for one that matched my criteria for 3 months however the on site experience was less than stellar. Needless to say I will not purchase another vehicle from this Capital Buick GMC.

Made an appointment for alignment, tire balance, and rotation. I should say that my truck has 5000 miles and it did not really need any of these services, but I brought it in as preventative measure misly. I wish I hadnt ...Dropped my truck at 2:30PM and at 6PM it was not ready still. Apparently this place doe snot really grasps the concept of an appointment. Never had these services take longer than 1.5 to 2 hours before.Here are all the things that went wrong, and I some were not fixed even after coming back the next day:1. My front right wheel was severly scratched and damaged by the tech who clearly had no idea how to use the balancer machine (wish I had a way to attach pictures). Management agreed to get me a new wheel (the only reason why this review is not a 1 star), but said it will take several weeks.2. When I left the dealership I imediately noticed that my steering wheel was onot on center. Came back within 2 minutes but everyone was gone for the day. Had to come back the next day for them to fix my steering wheel.3. My tires were NOT rotated at all, but the service guy kept assuring me that they have done all the work. I know for a fact that my tires were not rotated, because I had them marked before I took my car in. Lying to customers is not something that helps build long lasting relationships.4. The tech had somehow managed to kick my door sill (drivers side) with their dirty and oily boots. My truck is white and it had a LOT of boot marks after I picked it up5. My side mirrors and seat were not brough up to my settings after they test drove the truck.

Sarah was amazing to deal with. Prior to going to capitol gmc I went to Rick Hendricks gmc and felt like I was getting taken advantage off it’s low offers and not honoring autotrader sale prices. I was not pleased with their sales team and decided to go elsewhere. Thanks to capital gmc for the great customer service.

Great customer service. Kept me informed when necessary.

Brooxi was so sweet and the finance guy was awesome. I purchased used, but even though I was told there was still bumper to bumper coverage on the car, there were parts broken on the car when I purchased that are not covered to be fixed. My second row seat tracks are damaged, my car antenna is snapped off, and my radio button is broken and missing. I was told after purchasing the car that these are not covered. This is very upsetting.UPDATE 4/19:After the response from Buick shown below. I tried reaching out but never received any more correspondence from the dealer. My issues are still present, unfortunately. They are not very good at communication.

My vehicle broke down late on a Friday afternoon in Atlanta when attempting to leave a doctors office. I live in Chattanooga. We contacted the service department the next day, Saturday morning, and they gave us the phone number for Marietta Wrecker Service which picked it up the within an hour of calling. Radi, in the service department of Capital Buick GMC, contacted us to let us know that they had our vehicle safely stored and would contact us Monday morning. He called first thing Monday morning and even though my husband had to drive down there within 30 minutes of that call, all in one day we were able to have our vehicle back by that evening. Everyone was so nice and Radi, the service person we worked with, was awesome. Even though we live in Chattanooga, we would plan to have any service needed done down there in conjunction with doctors visits that we will need to make. They were awesome and their prices were amazingly reasonable. Im leaving this review at my husbands request. He never has asked me to do this before so that says a lot.

My experience here was awesome!!! Im always afraid to go to the dealership because I feel they will come back and say a million things are wrong...not these guys. They told me my battery was weak with a dead cell and thats it PERIOD! WE WERE IN AN OUT IN AN HOUR AND A HALF. Friendly yet professional...I will definitely be back should I have any issues in the future.

I purchased a used vehicle from Capital Buick GMC in January of this year. Less than 30 days later the transmission went out. I took it back to Capital. There service department looked at it and determined that it did indeed need a new transmission. They quoted a price of $4800.00 to repair my newly purchased vehicle. I spoke with the used car sales manager, and he informed me that there was nothing the dealership would do for me. I had the vehicle towed elsewhere for the repairs. Capital Buick GMC had the opportunity to gain a customer for life, but instead lost a customer and a reputation.

Service took longer than we were told at the start. Some services like basic fluids (Washer etc) were not filled as the ticket indicated.

I dont trust car dealers or mechanics. But this service department run by Mr Allen is professional and caring.

Had a top-notch experience buying my new Sierra! Aaron Miller and his team were extremely helpful in the entire buying process. With me living all the way down in Tallahassee, they were more than happy to do everything over the phone, over-nighted all the paprwork for my wife and I to fill out, and had the truck ready for me for delivery on 9/12. All I had to do was show up, trade key sets with Aaron and we were all set to go, in and out in 30 minutes. I would definitely recommend giving this dealership a shot as they were even able to beat the prices of literally EVERY other dealer I looked into within 300 miles of Tallahassee. We will definitely be back for the next purchase!

Everyone in service parts in particular super awesome thank you :-)

Morgan, my service advisor, lied to me, I brought my vehicle in on a Saturday and he indicated to me that he did not have any loaner vehicles, I then indicated that I would bring it back on Monday so that I would not be without a vehicle over the weekend, and Morgan stated that it would not be safe to drive my vehicle, when I came to pick it up on Monday, after it had been repaired ($523) my fiancée asked Morgan if I could have driven it without the repairs and he stated that yes I could have. I do not appreciate being lied too, I could have also gotten the service done later and at more cheaper price. Im not sure if you are in the practice of having your service advisors lie but I ABSOLUTELY DO NOT LIKE BEING LIED TO!! I spent money that I did not have to get my car fixed, but because Morgan, lied and said that it would be unsafe to drive I had to go borrow money to get my car fixed. #ONEUNHAPPYCUSTOMER

Easy check in process with plenty of room to sit while socially distant.

I had a tire replaced. The next day as I was driving out of town the car was shaking once I reach 70 miles an hour. I talk to the service department about tire balancing. They replied, although they balance the new tire, it’s possible that caused an imbalance on the other tires. Thus the other tires may have needed to be balanced as well. I wondered why they didn’t mention that at the time of service. Now I have to return to the service shop AGAIN. In my opinion the job was not complete.

Great Customer Service. I have also went to the dealership for my vehicle. They have been great and getting me taken care of.

My father was a loyal customer to Capital GMC for well over a decade, and the five stars mostly reflect what he would have rated them. When I had to get his car serviced for him because he was sick, the service people always asked about him and how he was doing. When his Pontiac finally kicked it, he purchased his last car from Capital GMC. He passed away a few months later. The sales staff was very sympathetic and helped us resolve issues with the car loan, etc. We appreciate the kind treatment Capital GMCs staff showed to our father during his years as their customer and to our family during a difficult time.

Jimmy was amazing to work with, he was always available and made sure I knew where my car was in the process of fixing it. It is back to the way I wanted.

Every time I go everyone is so nice so courteous and so willing to help me I enjoy bringing my car there to be serviced and I would definitely recommend you to a friend or a family member thank you for everything

The service department is the worst feature of this dealership, absolutely no respect for their customer time, money or property. I called ahead of time and spoke with Morgan explaining my issues with my vehicle (there is a clunking sound whenever the rear suspension articulates while I’m in reverse). Morgan assured me that there have been many complains of this happening and they had the parts IN STOCK to correct this issue.I decided to have this issue checked out with my routine maintenance, so I dropped the truck off and took an Uber home. Roughly 4 hours later I got a call saying my truck was done, but they did NOT have the parts to fix this issue; I would have to bring my truck back to have this warranty issue resolved. I was told they would be ordering the parts and would give me a call 2 - 3 days later so I could bring my truck back and have the repairs completed. A WEEK later I had not heard anything. I called the service department to check on the status of my parts and found out they had been there since that Monday, but nobody called to let me know.I tried to set up a time to bring my car into the dealership, but I needed a loaner car. I was told the vehicle had too many miles (my truck has less than 12k miles) AND they only did loaner vehicles with less than some ridiculous mileage or if they are completing warranty work (this repair is warranty work). I asked to speak to the service manager, Allen F., to find out why I was having to pay for multiple car rides back and forward from the dealership when they have made errors multiple times causing my repeated trips, needless to say he didn’t care. He kept telling me the repair would only take an hour, I had to reiterate that I cannot sit at a dealership instead of being at work myself. He finally agreed to allow me to have a loaner car.Upon my arrival to drop off my vehicle, I was early, I waited 48 minutes before they gave me the loaner vehicle so I could get back to work. Late this afternoon I got a phone call, for a repair that Allen F. ASSURED me would only take an hour, telling me I could pick up my truck. When I arrived at the dealership this evening to pick up my truck I was pleasantly greeted, this is so far the only pleasant experience I have had with this service department, but of course Morgan had already gone home. I walked out to my truck reading the paper work noticing that no work had been done because the “technician could not replicate the issue”. When I read the description of the issue, I noticed that it was not the original issue that I reported, it now says “customer states there is a clunking noise coming from the rear suspension when going over bumps” and the technician’s response was “test drove the truck over bumps 20 - 40mph, no clunking noise [...]” this is even more infuriating because I do my best not to go that fast over large bumps ESPECIALLY the ones in their own parking lot, and shows a complete disregard for their customer’s property. Just because the vehicle can take abuse like that, I do realize the vehicle is designed to withstand this type of abuse, I generally take care of my possessions and DO NOT INTENTIONALLY inflict this type of abuse, I guess it is okay for the technicians to drive customer’s cars like they are rentals. I can’t believe this is okay @James @Allen...Not to mention, Capital is not updating my service records for any of these transactions explicitly, but every other service I have had done miraculously appeared when I look up my truck on the GM website...seems a little bit suspect doesn’t it?As of this point I have attempted to contact James Jacobs about this and how his service dept is treating customer property. Allen “leaves work at 5”, virtually getting out of there before any issues arise, and James has not returned my calls.I will say this about Capital GMC, the sales experience was pleasant, and if you want someone who will work with you and help you find the right vehicle without the pressure, Chris Mosley is that guy.

Paid 21k for a 2015 jeep. Definitely got scammed by these people. Keep up the great work scammers.

Went in for a deal. they gave me a fair value for my trade, transaction went on for 3 days smooth and simple no funny business very straight forward. Errol is a beast of a salesman, Theo is smart, James is a great numbers guys/closer and the Lovely hassle free Finance Manager Mrs Donna.11/2/2020 : unresponsive dealership, called me and asked me to get my own tag, youre a dealership. do the dealing.

Waste of time. Very dysfunctional place. Lots of employees and customer managers who dont seem to know what is going on.

After being there for 3 hours like I was told I checked in my car to be told they are behind a few days I took off work for nothing to just then be told they will need to keep the car for days because they don’t have the part (they never have the parts they always have to be ordered)

I made an apt to get my oil changed at 10:00am online and when I got there the staff told be it would be an hour and a half wait..so I am confused as to why make an apt? Staff was very courteous and did what they could do to make my wait shorter. ThNk you!

Service department was great I was in for an oil change and tie rotation and was done in 1 hour. Very professional.

Speedy service and I truly appreciate that the dealership reached out to me regarding this recall.

The crew at Capital Buick GMC took great care of my vehicle and me. Services and repairs were done quickly and very well. Vehicle is operating as good as new.

Sarah was my Sarah sales person. She was excellent. I located the vehicle online and came from out of state to pick it up. Everything went flawlessly. I inadvertently overpaid $500. She contacted me within a few days to tell me about being refunded. She is excellent. Best sales person I’ve ever worked with. Cannot recommend enough.

It wasn’t as friendly I felt rushed at the desk upon entering I tried to check why oil change tire rotation quote was well over$100 there was no explanation I informed the gentleman that I was told only $49.50 because I came in during afternoon hours... I also had a concern about a unmasked customer sitting with me and a older that was coughing without covering his mouth or anything, well I asked if they had any spray that could be used, and he said and I quote I got any spare and walked off, I did have a issue with how long it took but I’m fine with that because you guys always do a good job with my vehicle

My service advisor did a phenomenal job pinpointing my problem and rectifying the problem in record time.

I had a tire blow out, I put my spare on, and drove straight to Capital Buick GMC Service Department. I did not have an appointment and they had a brand new tire installed and I was out the door in under an hour.Dealers often get accused of charging high prices. Their price was very fair. I know this because I had an issue with another tire and the discount tire place wanted to charge me almost twice the price I got this tire for.Having and unexpected car issue upends your whole day, their quick response made a stressful situation bearable.

Morgan provided great customer service and kept me aware of every step during the service process.

The manager and radi are professional people.they really did Super job, on my truck.they would not release my truck,until GMSent them the right parts.great team. I had a real good experience there.my truck runs 100percent better.thanks to everyone in the service department.

Good the job well and took care of of my issues

Theo Petenzi was our sales consultant. we are really happy to have him to complete our deal in just 2 hours with a fair deal. He really helped us to get our questions answered quickly and booked the car on the same day. we were shopping around for a month but we are lucky to him to find the perfect car for our family. Thank you!!!

Had my 2018 towed in 3/22 and picked up on bv 3/27 to only have the SUV shut down on the highway not even 15 later. Now I had to have it towed back in. Service ESC and service issues were never addressed by tech or service advisor . The service advisor reassure me my vehicle was ready but it reality it basically wasnt. Now I had to spend money Saturday to have someone bring me and again 3/29 to finally get a rental. Unsatisfactory. Recently retrieved my vehicle on 4/2/21. Now the radio screen is frozen and will not connect to phone. I thought it needed to reset after repair but as of 4/5/21 nothing

Morgan is always great to work with.

STAY AWAY FROM THIS FRADULAENT DEALERSHIP!!I took my 2017 Sierrra in for problems on 4 different occasions. The first 3, I got “We couldn’t replicate the problem.” On the fourth, I provided multiple video’s to the service advisor and when I pulled into the service department, he even saw the check engine, check transmission, service 4wd, stabilitrac, etc…basically all the lights were going on and off. In addition to those, power steering would go out while driving, throttle would either barely go or rapidly accelerate and the doors would not unlock and vehicle would shift after being in park. This is by no means an exhaustive list.The service advisor, Morgan Gleason, saw the problems. I made the mistake of saying if I cant fix it, then I might have to trade it. Can’t pay $600 for a truck that doesn’t work most of the time. Several days after dropping it off, Morgan called and said even with the check engine light on, the truck passes all computer checks. Over the next couple of weeks, he called and said “the #2 tech in GM has looked at it and he has no clue what is happening or how to fix it.” He said they would call engineering to look at this. After engineering got involved, Morgan called and ask if I had plugged in any insurance devices or anything in the truck…which I had not. They were clueless as to the problem. He had no clue as what was causing the problem or how to fix it.Capital had the car for 3 weeks! I tried to get a loaner, but they would not provide. I inquired to GM Customer care on 8/13. On 8/14 Customer Care rep said she would submit paperwork for a rental. On 8/17 CC rep called and said no rental would be approved since there was no repairs made. I asked what is next because the Morgan said they had no clue how to fix the problem. Customer Care said they would probably buy the Truck back since it’s unsafe.8/20 I called GM CC and she said the vehicle is ready to be picked up. No repairs made. No further action per the DMA (whoever that is). I asked for follow up calls from her boss. Nothing. I called Morgan @Capital that afternoon. No return phone call from him either.I had no choice but to trade into something that is safe and operable. I traded with Capital because they knew the history and I assumed they would work to fix it (the advisor told me to trade across the street because they would not see the history).I traded my Truck Saturday 8/22. On Tuesday 8/26 the Truck was taken for inspection (it failed) and on 8/27 it was offered for sale on the lot.My question, if you have a Truck for 3 weeks and cant fix it…..how can it be fixed and inspected 2 days later? Did you intentionally lie to me to get my truck OR did you just pass the problem on to the next customer?? On the Carfax, there is no mention of the electrical problems. A friend inquired from the Capital and she insured him the truck had no mechanical or electrical issues.You took off $2,700 from the average trade price that I got from your website, so you admit there was a problem by doing that. I’ll admit the truck was dirty, but no accidents and a good cleaning the truck would look like new. You listed the truck for $33,848. $8,848 in profit…I will add if you must buy a new car from this place, Brooxie did a great job!

My sales rep Errol was the best salesman ever. He really took care of me and truly went above and beyond to make sure to accomplish everything I asked for. I will definitely be back at Capital GMC for any of my future car purchases.

Easy in and out, service is exceptional.

Errol was very knowledgeable and helpful. We enjoyed our shopping experience. We especially liked working with the Finance Manager.

No wait when I got there and my car was ready in about 30 minutes. I initially made an appointment for an oil change and tire rotation at a GMC dealership in Kennesaw and was upcharged for unnecessary work. I had an appointment there and was told it would take 2 hours. I left without getting any work done and made an appointment at Capital Black. They kept my appointment, were fast, and did not try to upsell me on anything.

The sevice advisor young lady was very helpful and knowledgeable of my truck needs.Thanks

If you are in the market for a new GMC, Buick or a used vehicle then I recommend this dealership. Errol is a very knowledgeable salesman and he gave me great customer service.

They did an outstanding job of taking care my truck

Absolutely fabulous dealership. Brooxie is the BEST sales person I ever had!!!!!!!! Great price and service.

They look at my car an told me what was wrong with it,still cant find the part its been discontinued, but they were very good at what they do,will return back soon,thanks again capital buick

Zach was great! Explained what was going to happen, how long it would take and they were fast about getting me out. The waiting was cool and very spaced out so worrying about Covid was not problem

Everyone at Capital Buick GMC is first class! Morgan and the rest of the service staff are very personable and professional. I have a dealership 2 miles from my house and I’ll drive the extra 30 miles to them any day of the week!

My vehicle was towed in over the weekend because it overheated. I approved almost $2,000.00 of work as advised by Morgan my service advisor. Needless to say, the guest service I received when I picked up my vehicle was poor. When I left, my check engine light was still on. After more than half a dozen phone calls to Morgan and his manager Alan went unanswered, my partner was finally able to get in touch with someone and schedule another appointment. I was inconvenienced yet again, this time Alan apologized for employees behavior stating, he can be direct. The new issue with my vehicle was taken care of by Alan and the dealership. Here we are less than a week later and my check engine light is on again. I feel as though this dealership took advantage of me and did not value my time or money.I am highly disappointed with Capital Buick GMC

2nd purchase at Capital. Aaron is my guy for life. Will be back in the future!

Clean and comfortable waiting area with good social distancing and good coffee. Courteous staff provide prompt and quality service.

This is my go to for dealer parts! The guys really take care of what I need and make sure they are managing my expectations. Thank you very much!!!

I recently purchased a car from Capital Buick GMC. The Service Manager as well as staff showed their professionalism when I took my vehicle for its first service, informative, courteous, and helpful. The entire team is highly experienced. They treated me like a family member. The service and wait time is outstanding in comparison with other dealerships Ive been to. I had my vehicle back in just a couple of hours. I highly recommend Capital Buick GMC in Smyrna. If you are in the market for a GMC or Buick vehicle you must check out their inventory and prices, or if your vehicle simply needs to be serviced, go see Capital Buick, GMC.