Definitely would not recommend Joe Cooper Ford of Shawnee. My son purchased a 2017 truck and first time on the highway his entire wheel and tire fell off, causing other damage to the truck. We had to tow it back home. Then they supposedly fixed it and that same day we took it to get it checked to make sure all was good. The alignment was still off and so we had to pay for an alignment. Then my son was in Norman the next day and the tire sensor was showing a default and the entire truck was shaking. Talked to the manger Brian who sent me to Chance McCoy about what to do and if needed to be towed back. So it needed to be towed back and now they are refusing to call me back and pay for the tow bill or the alignment. I have spoken with Brian who tells me Paul the service manager will call me back and yet to have received a call back from him and Brian also stated that Patrick Venable the GM would call me back and I still have not received that call either. It’s been over 2 weeks since I was told that. Called last Saturday and they said I would receive a call back that day and didn’t. Called Brian Wednesday of this week and he said I would be a call back Thursday and still have not. Juan Martinez in the service department told me he would pay for the alignment and tow bill minus some mileage.

Found a 2016 Jeep Wrangler at the Edmond location and contacted Joe Cooper Ford of Shawnee to have it brought closer to home so that I could take it for a test drive. Got hooked up with Blain Nave and he made the entire experience seamless from beginning to end! Thanks Blain and Joe Cooper of Shawnee!

Tara was Super responsive to all my questions and got my deal done as an out of town customer. Wasn’t the best deal I’ve ever scored but I understand the inventory issues going on right now and I was in a hurry to get back into a truck and felt like it was fair. I reached out to about 10 dealers for the truck I wanted and this was the most responsive for my needs! Thanks!

Tara was our auto dealer who tried her best to give us facts of Odyssey we were interested in. Tara gave us plenty of financing options. After, test drive we noticed some mechanical issues that needed to be fixed before considering financing. Tara’s manager offered a diagnostic test, and it turns out the vehicle had more problems. We appreciate the honesty to not go forward with the sale.

This was the best car shopping experience I’ve had in my 50+ years of car buying. My salesperson Blaine was the sweetest guy. No pressure at all. Tara was the person that handed the car over to me and she knew everything about my new Bronco! Everyone I came in contact with was friendly and professional. I would definitely recommend Joe Cooper Shawnee to anyone looking to buy a vehicle! Good job guys!!

Tara was very friendly, polite, patient and professional. She helped us throughout the process with no BS or games. When the shop failed to clean the car before we took it home, Tara took it on herself to clean it up as best as she could.This brings me to the only reason I didn’t give 5 stars; I’ve never purchased from a dealer before that didn’t detail the car while we were doing the paperwork, and the car was quite dirty from sitting outside on the lot.Otherwise this was a very good experience, we love the car and believe we got a great price!

They’re always very helpful. We have two vehicles through Joe Cooper Ford, and all is well so far. I recommend them. Christian Kubicek is a nice salesman. And Will Rowling helped us with finance.Thanks and God bless,Shari

My salesman Cody was beyond amazing. Super respectful & knowledgeable. He worked to make sure that I was getting the vehicle I had been wanting while also helping me to get the best deal possible. He walked me through each step of the process & also checked on me multiple times after the purchase. I will be sending everyone looking for a vehicle his way.

Excellent customer service, help you get what you want or even close to what you want. Did not leave unhappy and the process was not long at all! Definitely doing all business here again. The 2 hour drive was worth it! Thanks to Christian, Kevin, And Maurice!

Devon Neal is who helped me get into the car I wanted! He is great and tells you the actual truth about the vehicles you’re looking at. Definitely recommend going to him!

I can’t say I have ever enjoyed buying a car at a dealership. In this time of little inventory and paying MSRP because if you haggle the price someone else will purchase the vehicle later that day. With that all said my experience with Joe Cooper Ford of Shawnee was excellent. Started with a phone call and ended with a purchased Expedition about 8 hours later and I live about 2 hours away. Did I get the best deal of a lifetime probably not. But the customer experience and service was top notch. Received multiple texts and emails after purchase to see if I was in need of anything, I did not. I forgot a personal item in my trade in and they mailed it me the day I called and I got it with in 48hrs. All in all the best dealership I have been to be honest. I enjoy new cars and don’t mind paying steep depreciation to have them. So with that said I have been to more than a few dealerships over the past 15 years and purchased over 8 cars. Well worth the drive from Tulsa or OKC metro.

Great experience here! As a first time buyer with low credit I felt as though it was a long shot to get the vehicle that I desired. However, these people made it happen!!! Walked away with a 2013 Mercedes E350 BlueTEC. Amazing vehicle, Amazing Service. THEY WILL WORK WITH YOU. Much thanks to MORGEN PETTIGREW for helping me out through the entire process and getting me in a vehicle that was right for me! The entire staff was amazing and easy going! MUCH RECOMMEND!

I had a great experience buying my 2018 Chevy Colorado here in Shawnee, OK! I drove up from Dallas and had Dennis assist me in picking the right truck for my needs and he was extremely helpful! He had all the info I wanted about the truck and more, I definitely recommend asking for Dennis if you’re looking for a great guy that isn’t going to pressure you into a vehicle you don’t need! Thanks Dennis!

WARNING: Bait and switch. If my review was based solely on the help and interaction with Cody I would be raving about how wonderful our experience was. But when it came to finalize we were shocked that the car price had jumped $3000 above both the sticker and quoted internet price which we received that day. Had we known this price would change we would have never made the trip to Shawnee. Think well stick with Cooper in Edmond.

If you need a new vehicle LOOK elsewhere! We ordered a brand new truck and we had the worst experience. Not going into details, but trust me don’t use Joe Cooper Ford!!

Long story short . I went online looking for a truck in Oklahoma because trucks in Kansas are way more expensive than most places (I live in Kansas) . I saw a 2009 Chevy truck that I wanted pretty badly, so I contacted Joe Cooper dealership and asked about it and my trade in . They went right to work, come to find out the banks didn’t want to loan money on a truck with high mileage like that . So I just gave up because I couldn’t afford a newer truck. Mr. Bishob from the Chevy side called me and told me to let him do some work, for three days he texted me and called me and not just about getting a truck . He would text asking how me and my family were doing and him and I became friends. After it was all said and done he got me way more money for my trade I. Than any other dealership would have!!!! To top it off he got me into a newer Ford truck with very low miles . This man isn’t just blowing smoke, he is one of the good ones !!!! I can tell you honestly that, he WILL DROP EVERYTHING to help someone out !!! I’m glad I went there, not only did I get a truck I never thought I’d be able to get but I made a friend . So if you’re reading this just give them a call ask for Mr.Bishob or even Blain because those guys are golden and down to earth men that will definitely help you out without any of the sale men BS.

We wanted to thank Kevin Frye for his excellent service today. He went above and beyond our expectations. Due to him sending two detailed videos of the van that we were interested in, we drove 225 miles to make the purchase which only took one hour.Thanks again.Sullivan’s

So many beautiful vehicles to choose from. A SUPER helpful salesman. Love my Ford Escape. It may be a used suv but looks and feels brand new. Best car buying experience ever.

The service here is unparalleled! Ron worked tirelessly to find me the perfect vehicle for my needs. I love it more than I ever imagined I could!

Absolutely amazing experience with lynse not only did she take the time to figure out what things I wanted in a new car she was able to send me videos of each vehicle since I wasn’t able to be there at that time. By far the best experience I’ve ever had but a vehicle!!!

After verifying the sale price with our salesman, we drove an hour last weekend to purchase a new truck that was advertised for a specific price on the website and on the window sticker, once there we were told that even though the vehicle had a specific advertised price, that was not what they were going to honor, they upped the price price by $5000– seems like FALSE ADVERTISING…. We left there, drove to a different truck lot where they honored the price that Joe Coooer Shawnee wouldn’t, bought a nicer truck at a lower price! Beware before you buy here, they are not honoring what they advertise!

All of the staff I talked to were very kind and eager to help me out. Lynse was my Sales Rep and she was a pleasure to communicate with. We made a pretty good deal and I would be glad to drive two and a half hours again to make another deal in the future.

Joe Cooper Ford of Shawnee treat their customers very well. Lynse Bryce was the sales person that took my information and got a car and deal that I was comfortable with and could afford. She works hard to help the customer as best she can to get them in a car of their choice. I definitely will be telling anyone looking to buying a car to go to Joe Cooper Ford. They treat their customers with kindness and respect. Thank you Lynse!

Horrible customer service. Have contacted them several times, they will not call me back. Parts counter gave me the wrong part number for my vehicle, seemed very uninterested in helping me because I have an older vehicle.

Kevin Frye with the guys is on point. This man worked his tail off not just to get us in a vehicle, but worked to make sure it met our needs and that we really felt cared for. Bill Rains in finance took the time to work magic and worked with us on gathering the necessary paperwork. Everyone was sweet to our kids and after being there 5 hours we can say we enjoyed our time. I’ll definitely be a return customer.

Very courteous, very polite. They worked with what I had and found a SUV that I am very happy with. I would definitely recommend and buy there again.

Great bunch of people! If your looking for some good car salesmen ask for hugo, or Clayton. They were the best sales people I have met while looking for a car that would fit me. They are both super knowledgeable about the cars and were able to cut me a good deal on a 2020 Ford fusion.

Keep looking this place stinks. The worst new truck buying experience i have ever had not to mention the bribery of the Ford survey so they look good from Ford!!!!!

Great place to do business. I am actually a dealer in Louisiana and was looking for a suburban for my wife. They posted one for sale and I sent a message to them. Most dealerships blow us off when they find out it’s another dealer. These guys did not. Process was easy and professional. I paid the price they were asking and figured it would just come to me dirty and not serviced. Well IT WAS PERFECT! Vehicle was clean, serviced and full of fuel when it was delivered to Louisiana. If you are in OK or wherever I highly recommend this dealership.

The people at Joe Cooper Ford was amazing. Went in at 930 in the morning and by noon I was driving my new car. Very fast and really nice. My salesman was great.

Not a terrible experience...I ended up leaving with a car I really like. Lynse was very helpful. My only negative thoughts...the first 2 cars I drove were really dirty and smelled horrible. She explained that some cars are only spot cleaned. I probably would have bought the second car I drove if it hadnt been so disgusting. Second, after the sale was completed I followed Lynse to the gas station for a free tank of gas (thanks for that). While there, I noticed one windshield wiper blade was missing (yes, I know I should have checked those...just forgot). I expected her to offer for me to drive back to the dealership to have it replaced. Instead, she said there was an auto parts store nearby (lucky me!). I ended up just getting one and putting it on myself. Again, I got a nice car, but those few things kind of left a bad taste in my mouth.

Quick and easy! Was wasnt looking forward to going to a dealership but Lynse was great and I recommend asking for her.

Was a smooth easy process. Price seemed fair. The financing part was easy and clear especially in regards to extras like gap and extended warranty. So far thw truck is top notch: clean, runs well all the bits work

HANDS DOWN THE BEST EXPERIENCE I’VE EVER HAD!!!!! Kevin Frye is AMAZING. Very professional straight forward and there was no bull like the first place we stopped at. I’ve never been to a car lot and left there so happy and feeling so good as I did this time. I got one HELL of a deal and never one time even got a little upset. Buying a new car is supposed to be an exciting thing not something you leave and are so mad and angry. This was the place!!! If you want to have an enjoyable and exciting and happy experience VISIT JOE COOPER IN SHAWNEE!!!! See Kevin!! Tell him I sent you!!❤️❤️Also Matt in finance was great and his explanation on everything was awesome!!!! No kidding all around a PERFECT hands down experience!!!

Lynse Bryce was very friendly and helpful with helping find the perfect vehicle! Everyone there was so friendly and I love my 2019 ford explorer!!

First, I am not a fan of vehicle shopping; the sales teams, the paper work, and the time spent waiting... but, I have to say that this was the most enjoyable vehicle purchase I have done. Sabrina and Kevin were great to work with. They were not pushy and felt like they wanted to help more than other sales people. I will gladly do business there again. THANK YOU!!!

I had the easiest experience that I have ever had when I purchased my vehicle with Kevin Frye. I called Kevin told him what I was interested in and he went from there. He sent me three videos within 1 hour and the purchase was completed within 3 hours tops without me showing up at the dealership. Vehicle was delivered to my house in Owasso within 6 hours from the start which was unbelievable customer service. Great job Joe Cooper and Mr Frye. Thanks

My wife and I had a great experience with purchasing our new Bronco Sport. The sales staff went above and beyond with giving us the best experience possible. Great place to buy a vehicle.

Kevin Frye AKA French fry was awesome! Probably one of the best buying experiences I’ve ever had. Great dealership!!!

I bought a 2011 Ford escape it was used for 5445.00. Everything upfront as is on the 17th. The next day Sunday the brakes started sticking I had to miss work to go back up there Monday morning. Morgan told me they would look at it for 178.00 after I paid the whole price for it. I left found out there was a crack on the brake caliper replaced it myself. I cant fully blame Morgan the sales guy. This is probably a service thing. But in the end he sold me an unsafe vehicle, with a flat spare, after I told him I drive 170 miles to work every week. just for the record Morgan is the guy in the picture up there

Devon Neal is one of the best car Car salesman he is very kinda and very understanding if anyone need a car I would recommend Devon Neal at joe cooper Ford Shawnee Oklahoma

They are very willing to work with you. The only bad part is all the extra insurance they try to get you to sign up for when its time to sign the paperwork.

Cody Wittmann quickly located the vehicle I wanted and the entire process was smooth. Very friendly, laid-back dealership. They made it easy. Check them out!

Everyone was very friendly and despite how confusing I made it by being a first time buyer the employee I was working with stuck with me and helped me through everything and I eventually found a vehicle I loved. The only downside is that I was continuously offered a vehicle outside my budget that I did not want at all, despite saying several times that I do not want that vehicle. My overall experience was positive though and I am satisfied with my purchase.

Our car buying experience was great oved the weekend, thanks to our salesman Kevin Frye! He was not only professional, he made the process fun and hassle free. He was helpful in any questions I had, or he offered to find the answer right away. Thankfully, he was able to find a third row SUV perfect for my 6 person family and at a great cost! Car shopping doesnt have to be a negative experience when you find a team to help that truly cares! I will be sending my father in there soon for a new truck!

Service mechanic is just about worthless. Third time I have had my truck here for service. They have messed it up all three times. First time they broke windshield wiper and bent the arm. didnt reset oil reminder or place updated sticker in window.second time came in for recall and replaced rear camera, which now doesnt zoom in and the centering lines are gone.third time did service the didnt put the glove box together completely when changing cabin filter . Did oil change and fuel filter changes and a tire balance which they did the second time because they were wrong and now my ac isnt working because of the service they have done and broke windshield wiper agin ..iam still in waiting room going on 4 and a half hours.

We had a great car buying experience and everything they said they would do happened.

Carl was a great person to work with in purchasing my vehicle. All the folks at Joe Cooper Ford were personable and respectful! Great experience for my fourth time.

My auto purchase went very efficiently and well. Much care was taken with our financial situation to obtain a vehicle best for us. Many thanks to the sales and finance team🌟🌟🌟🌟🌟

No Better place for the Greatest Customer service experience. They go above and beyond.

It was very nicely air conditioned and clean. Everyone was very polite &friendly.

Cody was super polite and worked very hard to get us what we needed and cover all the details.

Loved working with Ron! He was recommended to us and made the process smooth, quick, easy and we felt taken care of. He seems to go above and beyond and we are thankful for that.

We all know dealerships are not the best form of entertainment. But most of the employees that work at this particular dealership both in service and in sales are awful. It is definitely a test of self-control when dealing with them I recommend finding somewhere else to go even if its a long drive.

Excellent service!!! Purchased a 2021 Edge and Blaine was great to deal with!! Very pleased with our experience!!!

New to the area. Juan is friendly, efficient, and detailed. Very pleased with them and will definitely be back for all our Ford vehicles needs.12 March 2021 : Had to do a major repair on my car and service from beginning to the end was excellent. They kept me informed and their estimate of the repairs was spot on. I am very pleased with their service. Thanks, Juan, Chance, & Syed.

Broke down Saturday 17th. Finally today 22nd, my truck was ready. Left shop after 6:30pm. Customer service ok. BUT now Im 96 miles away and stuck on side of road as of 8:30pm. Part that was fixed wasnt done right. DPF filter removed, cleaned and put back. Now Ive got an exhaust leak that left me stranded. Welding not done right. Not my fault and someone needs to get a wrecker and tow it back. Am i supposed to sleep in my truck? No more $$$ out my pocket. Just dont have it. Called service guy that had help me all week. Gave me # for towing but nobody answered and I dont have the $$ to pay.

Kept my car for 2 days. I asked for a loaner car.. They just ignored that request. I had to borrow and beg rides.They said they drove it and couldnt find the problem. Odometer only had 0.4 miles on it more than when I left it there.How can u diagnose a car without doing anything.Now, they say my car has to leave me stranded on side of the road again for them to know anything.

Went in looking for a trade-up. Kevin was my sales person. He showed me exactly what I was looking for, showed me the numbers straight-up, and was able to get me a good deal. I am very happy with my purchase. One bit of feedback: there was only one finance guy when I was there so it took a while to get out the door.

Tara was very friendly, polite, patient and professional.

We had a very good experience with Joe Cooper Ford. My husband found the truck he wanted on their website, so we drove 5 hours to get it! Dennis went above and beyond to make sure we had all the info we needed before making the long drive. He was friendly and a pleasure to deal with, and he took good care of us! We would buy from them again!

I have bought from Joe Cooper in the past, but probably never again. I took my car in for repairs over a year ago. I had had surgery just a couple of weeks prior so did not attempt to move the 4 weighted blankets from the back of the car. When I was called a week later to pick my car up, all 4 blankets were gone. Since they were presents for my kids, I replaced them. I was told to provide receipts for original costs and the replacement cost, which I did. I never received any reimbursement for any of them. They told Me I would be hearing from them, that NEVER happened. Funny too that two weeks later when I returned, the mechanic and the supervisor were no longer working there. Kind of fishy. I admit I should have removed the blankets. However I can post No Trespassing all over my property, but that does not remove my liability if someone gets hurt on my land. That 200$ reimbursement was worth this post and loosing my business and that of friends and family? I doubt it was worth it!

Thanks to Cody my experience of buying my vehicle at Joe Cooper Ford in Shawnee was great, fast, professional in every way, I would recommend choosing Cody to every one who is looking to purchase a vehicle Joe Cooper has a great variety of excellent vehicles to choose from and Cody makes it so easy and fast and he will take excellent care of you all the way through the deal.

It was a very good experience! We are so happy that we bought our vehicle there. Dennis was very professional and knowledgeable.

Cody made buying my new Expedition smooth and easy and now I own my dream car! Thank you!

We waited inside the building a few minutes before anyone came out to greet us. A young saleswoman met us and asked us what we were looking for. She took notes and then went back to see what she could find. She worked very hard trying to find what we wanted or something similar. She did find something that we were seriously considering but wanted a little more time to think about it so told her we would contact her in 2 days. She said the manager would like to greet us so she went back to the office area. She returned, looking somewhere embarrassed, to tell us he wanted her to tell us thanks. Well, I guess if the store manager cant bother stepping to the door of his office cubicle and greeting us or thanking us for stopping in, he doesnt really want to sell vehicles very bad. So we left, went down the road to Dodge dealer, and bought a truck. The 4 stars were for the saleswoman.

Salesman was extremely courteous and polite.

Salesman Kevin Freye was very courteous and not high pressure. He made buying our vehicle as easy as possible. I would highly recommend Joe Cooper Ford in Shawnee.

Great overall buying experience. Started online via dealership website and scheduled appointment for test drive. Purchased vehicle, normal paperwork for financing, which they helped find best financing options. Salesperson Linse was awesome! Drove 4 hours for this purchase.

Tara was awesome. She has taken great care of me.Keep up the excellent work.

One of the best experiences I have had getting a vehicle before. very informative, very friendly. overall just great

Awesome experience. Tara was my sales rep. She went above and beyond. Highly recommend if you go to Shawnee. Ask for her. She will make your experience the best it can be.

Important to know that the advertised price is not one they can ever get to. Dont waste your time.In addition after leaving had a voicemail from the gm. Tried to return the call twice and never got hold of him. Clearly my time is less important than theirs.

Daughter-in-law just purchased a used car in cash and the very next day started having issues. The salesman did not disclose this car having anything wrong with it besides the awd button being stuck. The car dies in the middle of her driving it. She has had it looked at 4 times by mechanics. Has had several sensors and things replaced and the issue is just getting worse. It’s now having to be taken to yet another mechanic. An 18 year old kid paid $6500 for a car that cannot be used and is out hundred more and still can’t drive it. I do not recommend purchasing a vehicle from this dealership!!

Awesome experience. Very friendly and knowledgeable.

The salesman Blaine was very helpful and flexible. He didn’t try to put us into something new and he stayed focused on the particular vehicle we had went to see. He made us feel comfortable and not rushed. Matt in the finance department was great as well, he didn’t stress at all about us not having cash on hand even though it was a cash deal. The banks were closed and we couldn’t get the full amount so he took lower than partial payment and let us take the vehicle home trusting he would have rest of payment Monday. I would shop there again!

They took their time didnt hound me or tried to push me into anything. Cody was very patient and answered all my concerns and questions

I’ve been to many dealerships and have been given the run around but after coming to Joe Cooper Ford I would have to say they gave me the best car buying experience I’ve ever had! Huge shout out to Kevin “French Fry” Frye, a one of a kind salesmen! He explained everything thoroughly about the truck so that I would understand how everything worked. He gave us a great deal as well and made this the easiest car buying experience I’ve ever had! Huge thanks to everyone at Joe Cooper Ford! We will be back!

The people that worked here were very welcoming and made the purchase of a vehicle very easy. Super satisfied with buying a new truck from them. Would recommend!

I had a very good experience at this dealership. My salesman Dennis was super understanding, patient and not pushy. The sales manager was also very respectful and helpful. I will return again when I purchase another vehicle.

IWent in for airbag recall, my bug guard was broken couldnt get over 50 mph without it flapping . Also I had a perfect dash no cracks when I noticed the crack I called and the mechanic said it was already broke, that was a lie then the service mgr said they werent responsible anyway ! Still looking for a Chevrolet dealer !!!

Ron Gammell is awesome! We have bought all of our vehicles from him for the last 20 years.

Lynse was great very helpful and answered all of our questions! Extremely happy with our new F150.

Our shopping experience with the guys at Joe Cooper was super easy, totally hassle-free and fast. We left the dealership feeling as if they actually cared about my families finances. We Will definitely get our future vehicles from them for sure!

Kevin Frye made my first time buying experience so easy and stress free. He got me an AMAZING deal on a car I’ve wanted for some time. Definitely recommend!!

Joe Cooper Ford made buying a truck easy. Ron was friendly and showed us several options and then waited patiently for us to decide. We never felt pressured! Highly recommend him! When we went to the finance department, it wasn’t stressful at all. It was exactly as they said it would be. ( been at other dealers where that was not the case) All in all they made buying a new truck easy and stress free! We will definitely be back!

I was pretty defeated feeling when we came to joe cooper Ford cause other car lots kept not listening and trying to put me in something that was way out of my price range. But Tara my car salesperson really listened to what I was saying and she got me into a car that I am really happy with and it met all my needs.

I had an issue with my DEF system. on my 15 Ford F450....I made an appointment the next day. Upon my arrival to drop off my truck I was greeted by a very friendly, knowledgeable Service Advisot named Robert Tibbs. I explained to him I had a 5th wheel, was from out of town..So getting fixed quickly was of upmost importance. Robert stayed in touch with me, keeping me informed about the progress of my truck. He then told me it would be ready the day after I dropped it off..and it was. In the future I will drive an extra 30 miles to get my truck serviced at Joe Cooper Ford. Robert by far made my experience with Joe Cooper Ford in Shawnee the best visit Ive had to any dealership in my life. He kept me informed, was very knowledgeable about my truck, and Im sure went above and beyond gettig it serviced quickly because of the situation I was in..Thanks again and much appreciation Robert for your help!

Linzi was incredibly helpful during the entire experience. She sacrificed a personal appointment to stay late to make sure everything was settled and acceptable.

Had a great experience! Our salesman Kevin went above and beyond to give us all the information we needed before driving in from out of town. He was helpful, friendly, and professional.

I bought my 2016 Ford Fusion here brand new. Then we came back and bought another brand new car less than 6 months later. Thats about as far as the good experience goes. The maintenance department has repeatedly been substantially less than stellar. The last visit to this dealer was because my car was making noises so I took it to my personal mechanic who said it was an emissions problem and to take it to the dealer because it would be covered under the emissions warranty. I took it in and they told me it was the fuel filler neck and line and it was not covered. So I took it back to my personal mechanic and, within the space of 5 minutes he told me they had completely misdiagnosed it. So i called the dealer back and told them about this. Left the manager a message and then spoke to the guy that id seen previously who told me well we dont cover that part under the emissions warranty either. It was a fuel sensor. I never got a call back from that manager. Its been a month. In short, we have had nothing but problem after problem with these cars, and the maintenance crew just doesnt care. I feel like they completely dropped the ball here. Instead of this place, I HIGHLY recommend Pro Express for autocare. Herman and Bill really know what theyre doing and will fix the problem for half the cost and they dont charge a fee to diagnose it.

Excellent customer service and got a great deal on a 2021 Expedition! Great salesman and got in and out quick!

Very professional, friendly and honest from the sales people, sales manager, & finance officer! Will definitely return when ready to purchase another vehicle.

We should have known not to come back to joe cooper. Weve had another car that had an issue. But wanted to give them another try. Well we decide to drive to shawnee because thats where we found a vehicle we liked. So we made the 45 min drive once we found out the vehicle was still there and available. Once we got there someone had just bought the vehicle. Ok, fine, whatever so we are asked what are you looking for? We told them we have a family of 6 plus each kid has friends. We would like a tahoe like suv to fit our family in. And we LOVED the idea of staying at the 9,000$ mark since this is our 2nd car we dont want anything crazy expensive. Well they come out with a 2017 escape for about 5000$ more than I was asking the price to be. Then Im told.I cannot finance a 10,000$ car because its a liability. Back the escape, I mean its nice and all bit definitely not what I was looking for. We was there for 3 hours I kept walking out because I didnt want it, they kept making the deal better and better. OK great will take the car. Itll be a nice car for my daughter in a couple months when she turns 16. OK well 7 days after buying it it seems like the transmission is jumping day 9 the service engine light comes on and it takes a couple times to start. When we test drive the car the salesman said do you like it? Is there any lights on the dash? Weird but again whatever. We havent had this car but almost a week and already issues. So when we ask about taking it into service told its going to be 100$ .... Whatever. Well we get to service and now we are told 200$ what the actual.... What? Seriously with all the car dealerships out there, trust me, find any other one to go to. Almost the same exact issue with our first car we got through them.All Im saying is read the reviews and read the reviews on the BBB site.I really hope they take care of us with this car being in service. We did get someone else to look at it and a diagnostic test ran as well so will see whats said is wrong.

Very friendly and knowledgeable. Made process easy and got the payment I was willing to make even lower.

Great sales people they were really helpful and great fin people

Excellent service!! Best auto buying experience I ever had!!

Bought a car for my daughter at Joe Cooper Ford on 9/10/12. They worked hard and succeeded at getting financing that fit a payment we could afford. Salesman Talon, came in on his day off to show us cars he had communicated about with my daughter the previous day. We then checked other lots just to be sure. We returned to Joe Cooper and salesman Bryce finished up our transaction. We were never pressured. Treated with respect by all involved. Will do business there in the future.

Bought my first vehicle here!! Amazing experience, Garrett helped us through the entire process and was truly amazing!! I did not feel pushed or rushed in any way to buy anything, he was very patient and helpful, we felt very respected and found a good deal.

Over 2 hours for an oil change with an appointment.No wonder Jiffy Lubes are everywhere.