I went to find a car for my mom and Ryan helped us. He is a awesome sales guy, he listens to what youre needs are and when he says I GOT You he means it!!! He even drove the car to my mom after a couple of repairs were made.
Dantes honesty was so refreshing! Tammy was also very helpful with getting a great deal. Definitely recommend checking them out if youre looking for a used car!
I showed up after an awful day not really feeling like I wanted to go through with this and I was greeted by this guy named John Lindsey and he absolutely turned it around for me. Very polite and made me feel real comfortable. Not pushy and kind of just went with everything. He was very helpful and if he wasnt helping me he was helping someone else. Great guy!
Dante was fantastic to work with! The price did try to go up from their listing price, but Tammy was able to bring it back down for us. Beyond the price scare, an overall good experience!
Getting the vehicle was no problem, but then a week later the vehicle started having problems starting. Service lady was so rude and was getting smart with me and my husband because she didnt believe we got the van from the dealership. I have 5 kids, 1 a newborn i traded my old van in for what was supposed to be a better newer van. Turns out i got ripped off. Not only that i sent my friend there before all this happened and her new car ended up needing all four new rotors. If you got money to spend go there if not go somewhere else.
After Calling hr before heading there for vehicle i seen online, which is still online for sale. Drove there hr from where I stay. i had appointment to test drive. vehicle was sold when i got there. I was paying cash for vehicle they tried to persuade me into financing. Seems like they just want people to come to them knowing the vehicle is not there just to try and sale them anything. I waisted my time driving there after they confirmed the vehicle was there!
Definitely recommend! I was in and out in just over 2 hours. Fastest, easiest car buying process I have ever experienced. Thomas was great and helped match me with a car that suited my needs perfectly. Thank you so much Automax!
Everyone here is wonderful and very helpful. I want to give a special shout-out to Roy. He went above and beyond to help me out. I really appreciate it a lot. Would love to do business again in the future.
This dealership approved my Daughter30 days later no paperwork she returned to dealership to resign and get updatedTemp tag 30 days later they called her and told To return car that she didnt get financed. Absolutely dont even visit thereLot. Truly dishonest
Super nice people and quick to make a deal! We were able to sell our car no problem, and were there maybe an hour!
I dont understand why yall put my family in a small car. My family is tall we needed a bigger vehicle to fit everyone in but no yall put my family in a small car that is now trying to brake down. Yall get only one star because of this.
Went in here with cash in hand to buy a new car but we were ignored, twice! A lady we just saw at Car-Mart came in after us, chatted with us and a man immediately cheerfully asked her if she needed assistance and took her to booth where she sat alone for a while. So we left and came back, stood there for 15 minutes while employees played with a dog, ate food, a young guy had his feet up on his desk yakking about nonsense. We went back to Car-Mart and once again the employees wanted to help us. Avoid this place.
The salesmen here are kind but their office staff and finance are some of the rudest and most hateful people I have ever had to do business with. I have never gone anywhere to buy something and been so disregarded and ignored. God forbid they actually do their job and try to help their customers. If you are looking for a nice and affordable vehicle dont shop here.
I read the reviews saying people have had issues getting the titles in time. I specifically asked my dealer where the title was. He said it is in office and he has seen it personally. Well here we are 30 days later and still no title. They offered to give me another paper tag but Iβd rather have a regular tag. If they could figure out the title issues it wouldnβt have been so bad. Trust the other reviews when they complain about title issues.
Purchased a vehicle from them today. We test drove it and it seemed really good! Well we drove all the way from Lawton to Shawnee to see this vehicle that we seen on fb. We got about 20 or so miles from the dealership and the car started to overheat... wish they would have let us test drive it for more then 5 blocks and maybe we would have seen the problem before we spent 3500$ on a car from them. We called them and they wonβt do anything to help us. They hung up on us.... very upset about the whole situation. Will never buy from them ever again.
Took 4 and a half hours to get a car. They gave the lender the wrong SS somehow and then I find out the phone number they wrote down to contact me was also wrong. They seem nice enough they just need to verify information before you leave so problems can be resolved quickly and efficiently if any present themselves.Update: apparently they tried to sneak in a warranty for 3k on a 6k car and never told me. Ya no. Thats scummy.
Went smooth also they were very helpful.
This place is a SCAM! I bought a 11k vehicle from them, was told it had a new motor, was a great reliable vehicle by everyone that worked with me, including the boss. Broke down 2 weeks after i had it. Been calling everyday to talk to randy been promised Id be called back for 2 weeks now to get it taken care of and every day i call and NO call back! DO NOT BUY A CAR FROM HERE! THEIR MECHANIC SAID THERE SALES PEOPLE. WILL TELL YOU ANYTHING TO SELL YOU A CAR!
I purchased a vehicle over 30 days ago, they have yet to provide my title. They simply changed the sale date and gave me a new paper tag. I have to make payments on this car even though Im not able to tag it. This company has a reputation for this, I wish I had read the reviews earlier. Save yourself some stress and buy elsewhere.
My son bought his first on his own car here. Ill update on the experience as I uabe more info to relay
Friendly people,good customer service. They want you to jump throw hoops not them doing it for you. They have nothing in place, they have to get from other car lots. We set there for 2 hours and walked away with nothing.
Ryan has been by far the most helpful in the situation I have been in while looking for a new car. Ryan is the only dealer from several different lots that worked to get us approved on a car.I take back my stars. As to yes Ryan did a good job the dealership itself did nasty business. They had the car checked out by its service station and was told that everything was fine and the vehicle was working properly. Three weeks later the transmission quit working and now 4 days after the car broke down Im still trying to have it replaced or get the money back.
Told me to come in for their βbig saleβ then tried selling a truck to me above blue book and when caught in a lie said they didnβt want to waste their time. Good way to keep business guy!
TERRIBLE CUSTOMER SERVICE! I made an appt. to see someone about a specific vehicle in their inventory. I had 2 phone conversations, 5 text messages, and 2 emails prior to my appt. regarding this specific vehicle. When I arrived, they told me that the motor had blown in the vehicle I was interested in. They couldnt have told me that prior to my appt.?? Its not like there wasnt ample opportunity to do so. They chose to keep that information from me in an attempt to sell me a more expensive vehicle, I am sure. I will never do business here, as I do not appreciate my time being wasted. I do not recommend using this dealer, as they have proven to be untrustworthy in my opinion.
I take back ally star rating. I was satisfied with the first man. His me was Ryan but he had to leave early and after that all went to hell. I would never recommend the Automax of Shawnee. After reading some of the others maybe I dodged a huge bullet. I wouldnt rate them even with a half star
I βboughtβ a car here recently, traded my truck in for it. Came in 30 days later to get the title and they tell me βthere was an issue with your credit and the lender backed out β after I had signed all the papers, signed my truck over to them and had been driving the car for 30 days. Nobody called prior to tell me there was an issue. The best part, when I cam back in to return their car and get my truck back from them, they managed to lose BOTH sets of keys to my truck. This place did nothing but run me around, I would not recommend anyone I care about to go here for any kind of business. My salesmanβs name was Alan, particularly avoid him.
05 Nissan for sale $2,225 on Marketplace.. told by Automax in Del City that it was on Shawnee lot.. the salesman told me to call Tammy.. left message on cellphone. Tammy adv her assistant Ricki to call me. I spoke to Ricki, she told me yes they still had that car (trade-in car) plus another one. She gave me the addr, I told her I wld be there today. When I arrived (coming from OKC) it took awhile for Ricki to come out. I told her who I was.. remember we spoke. She went to the back, never came back out..!! Look, she and another guy was lost.. on what we spoke about, on what they actually had. 1 hand doesnt know what the other is doing there. Drove to Shawnee for nothing.. Everone sitting around doing absolutely NOTHING.
I live in OKC and called about a vehicle to be told they still had it and was available. My appointment was at 1:00. I drove the 50 minute drive to get there for them to not have that vehicle nor do they know what happened to the vehicle. Then was told to go to chepo depo they are affiliated with you and have two trucks in our price range. We go there to find out they are no where near our price range. You wasted my time, oxygen (Im on oxygen 24/7), and gas to go back to OKC with nothing!
Horrible, HORRIBLE experience!!!!!! Purchased a vehicle at the SHAWNEE store on October 30, 2020. After calling multiple times and traveling to the dealership about not receiving our title, I received a call today, 01/19/2021, that our title was in. I arrive at the dealership and was told by the bald headed finance guy that they will have to redo all our paperwork. I still never got my title. Unfortunately, the bank who originally took our loan, refused this time due to our credit score dropping. Found out the dealership ran our credit THREE times which significantly lowered our once decent scores. Their excuse was that their office had a problem with the title. I call BS.Iβve requested a complaint form from the Oklahoma used dealer motor vehicles division as well as reporting this incident to the BBB. To avoid getting screwed without any lube, AVOID AUTOMAX Repo Depot in Shawnee. I will NEVER consider purchasing a vehicle from any AUTOMAX dealership ever. Be wise and keep on driving past these crooks.
They dont keep the prices as to what you see online the same. Theyre shady and do ANYTHING to earn a buck for their pocket.
Best car dealership Ive been to there truthfull and willing to help people not trying to screw you if you need a vehicle go there and ask for Ryan or harley
Drove up from Texas after confirming with Ricky? (woman) that a truck was still available, and let her know we were on the way. After driving all the way there, we arrive and the confusion starts... shes nowhere to be found, no one has any details on it, finally another salesperson checks, and informs us that a GM already sold it earlier that day. Will NEVER come back.
My 18 year old daughter who is pregnant and recently married went here and purchased a used Land Rover. The salesman assured her that every vehicle has been gone through by a certified mechanic and are all mechanically sound. When she got the vehicle home she had me look at it and I noticed a ton of blow by in the engine. We took the vehicle back and the manager promised he would make it right but they didnt. Now shes stuck with a vehicle that wont last long. Im he mechanic lied and said the blow by was normal. I wouldnt recommend buying at this place.
Great service and great people
Edit: changed my review from a 5 to 1 after finding out how these lying snakes take advantage of you being from out of the country and double the price of a car for unsuspecting customers, have a bunch of hidden fees, then sell you a car with many faults after assuring you its safe to drive and fully inspected. Lies lies lies avoid at all costs.
Live these guys. Adam your the best.
I called to ask if they had cars in my price range and the lady told me yes they had tons of them. However when I got there they said they only had one. I was lied too plus I was ignored for 20 minutes.
Just want to express my gratitude for you letting me see what lying and manipulative people AutoMax has working for them. Thank you for wasting my time and your time and resources for nothing. Thanks for a GUARANTEED car pay off and credit approval when that was not the case, even a little bit. Thanks for making sure that I never come back to AutoMax ever again.
Applied online and got approved. Told them what car I was wanting and set up an appointment. When I got there they had already sold the car. Then tried getting us to get this vehicle that wasnβt anything we were looking for. Wasted an hour in time and gas To drive there plus the Hour or so we were there. Definitely wonβt be going back.
Ryan was excellent worked hard got me best deal very happy
Miss Jenny Warren is a Delight. She is so knowledgeable and helpful! She has a very pleasant personality and is so upbeat!!!
Talked to Jenny. Very knowledgeable and friendly. Will definitely be recommending her. Thanks Jenny!!
Thank you Dewayne for hookin us with the Durango love it. Ask for a raise bro we had a great time.
Great people. Id recommend this dealer to anyone looking for a great deal and a hassle free place to do business.
Base on the name alone I would avoid, there sell cars stolen back and there going papers and issues. There sell the for 90% going rate to suckers, the rate should be 0.9%
We had the pleasure of meeting Jenny Warren, she was a great deal of help and an outstanding personality. Will certainly recommend her to our friends and family.
Liers and cheaters pretty much sums up my expierance with automax depot in shawnee...do yourself a huge favor and dont even look here. Go to Regal and ask for Jennifer. ..they will treat u right unlike Automax who guaranteed me approval and buyback on my upside down car...3 different people including the head manager in the glass office guaranteed approval and buyback on my car....went in did the work and was told to come back the next morning as they couldnt reach my lender to see payment history...we did......just to be told they couldnt absorb the negative equity...I understand that but i told them from the beginning what the payoff was...too bad i cant give negative cause this dealership dont even deserve 1 star.....
Great customer service. I had spoke with Jenny and she was very knowledgeable and very friendly!!
Dont think they know what there doing!!
This place doesnt csre about its customers at all. They do so little business they have to charge you for basically walking through the door. After purchasing a vehicle from them and having nothing but problems for the past several months since ive gotten it they have charged me more and more. They screwed me over on my warranty and then charged me $120 for a diagnostic fee when I told them what was wrong and what I needed. Heres the kicker. They never moved my car into the shop to look at it. All in all you are better off not wasting your money at this overpriced lot or time trying to fight with them.
Got me in my car and their helpful
Honestly the place is a con they get you in-and-out of there are multiple times just to lie about your credit. Tried telling me I was at 550 when I know im at 650 Mike Trevino is a liar will tell you that he will work a deal with you and then cancel it even sent me a letter in the mail and then denied it even tho he had his name on it the if you confront him on ithell try to walk you out of the store the place is a complete con all their vehicles either have bad transmission or other major components wrong on them wouldnt recommend them at all
If you need anything go talk to Jarod Mason! The best worker there!! ππ
Love the service, Jenny Warren is one of the Best Ive dealt with in the past.
WELL I WAS A LITTLE SURPRISED TO FIND OUT THAT A $17.95 OIL CHANGE REALLY TURNED OUT TO BE $39.95 CAUSE THEY DONT TELL YOU THAT IT INCLUDES $20.00 LABOR COSTS AND IT PLAINLY STATES THAT THEY TOP OFF ALL YOUR FLUIDS UNDER THE HOOD BUT THEY DIDNT! AND THAT THEY EVEN CHECK THE TIRES FOR AIR PRESSURE AND PUT IN AIR IF YOU NEED IT BUT THEY DIDNT! I WONT BE BACK!!!!!!!
Tammie Randy Allen and Chris took excellent care of us. Would recommend them to everyone!
These guys really took the time and effort to get me into a car I could afford. Thank you Harley, John and Eli for everything today!
They literally wasted my time came from out of town with the intention of buying me a car get their they cant find the keys then shows me another car which was a trade in and it had a lean on it just a waist of time and gas
Poor quality cars. But the sales people are worse. They dont disclose any hidden problems that the car has before buying...
Got a car from here and it was good at first until they messed up my finances 3 times in the first month inevitably making me give the car back I 10/10 recommend going somewhere else
Jenny Warren is the person you need to ask for she was awesome.
Great customer service and great prices. Jenny Warren was a big help!!
Friendly, and laid back no pressure car buying
Thank you for helping my son with the purchase of his first new car.
Dont waste your time, Prices change after you get in the door. Best advice possible run while you can.
I wish I could give it a negative 20 stars but here I am I was there for 9 hours and wasnβt put on payments and had more than a 10 percent of the cars worth down payment donβt go here
No rating lower..go somewhere else
I was told I can get a car no money down. I get there they want half the price of the car down and the car wasnt even there to look at . Totally bad experience and a wasted drive from norman. Stay away from the place.
Liars. Take your business elsewhere.
Trash cars trash prices trash people
Not well staffed and one of the staff not good with people
Horrible!!!!!
Excellent customer service, people there are great especially lilli groden who helped me set up an appointment quick and easy
Lillie was very helpful!
Ask for Lilli sheβs the GOAT! No one could/does it better than her!
Great place to buy a car! Friendly staff! Ask for John L! 10/10 recommend him as a sales man.
Everyone was very friendly!! Lilli was awesome!!
Lilli is amazing! Such a helpful person!
I recently came in to inquire about a car with Lilli I think was her name, and she was very professional and helpful about it. I would definitely recommend coming here customer service is a 12/10 :)
What a TURN OVER from their reviews!! This place has so helpful working with me! They helped me choose the right vehicle and they were so friendly! I would recommend them highly!!
Lilian was amazing! She helped me find the perfect car for me!
Lilli Groden was very helpful, ask for her when receiving service here.
Awesome service by lilli
Lilli is amazing great customer service very friendly, Iβve been looking for a certain type of vehicle and she always keeps me updated on her inventory.
Great place to purchase a vehicle! The staff is super friendly and helpful. They helped me find just what I needed! Highly recommend!
Loved it here! Working with Lilly was amazing, she answered all my questions, which was alot
Lillian Golden is truly a blessing. She helped me so much.
The staff was very helpful in answering all my questions. A nice assortment ofVehicles to choose from. I would recommend this dealership to everyone.
Go see Tammy Wood for your car needs and experience red carpet treatment. Tammy is very knowledgeable, kind and respectful to you and your needs. She will work hard for you to make your car dreams come true. Tammy is willing and has gone the extra mile for me many times. If your car is not on the lot she can and will do all she can to find what youβre looking for.