This place does not recognize their store hours. If you’re going to close an hour early or not show up until well after your store’s opening why not just reduce the hours to something that’s actually accurate. Ridiculous.

Mr. Jim Merrill was super helpful when we needed to move a trellis. He volunteered to help us disassemble it and move it into our car. Thank you so much Mr. Merrill.

Jim is fantastic! He’s really good at his job! I’ve used this storage facility various times and the experience has always been stellar.

Ive had several storage units across the U.S. over the years and my experience with this location has been exceptional. I ran into some issues during the breakout of COVID and am very thankful for them working with me especially an employee there, Jim M. He is professional, personable, and helpful. Just one example of Jims helpfulness was when I forgot the Allen wrench to break down a bed frame. Not only did he lend me his but helped break it down with me. I cant say enough about Jim M. and this location. Thank you.

This storage facility is wonderful, lots of convenience being apart of the University VillageJim is also incredible, such a fun person to talk to about the history of Seattle and Irish culture. Has an excellent taste in music of the last 30 years and stories to prove it. A HIGHLY personable person, very friendly! He’s also a creative, made a very Asian decorative screen using public storage branded shipping/moving/packing materials at the front desk doting COVID times.All in all, a worth while choice in a place to leave your stuff, Jim alone makes it worth every trip!

As I was transferring my belongings from Seattle to a different city, I used Public Storage at the University Village location to store my things. I cannot be happier that I did! In the midst of the wildfire craze in Washington state, my life was made 100x easier by the manager of this location, Jim M. This man is by far the kindest person in customer service I’ve ever encountered in my life; my mom and I needed to mail a box at FedEx, he offered us a cart so we wouldn’t have to carry it all the way. We flew in and out on the same day, so he allowed us to keep our belongings in the storage space until we had to go to the airport. He also managed to save us so much time by allowing us to throw garbage and recyclables in the cans that belonged to Public Storage. Jim made an otherwise stressful experience be the exact opposite! Thank you so much to Jim and Public Storage, I will be sure to use your services again on my next move!!

Would like to say to Public Storage. Since Chuck has began cleaning up around here at the Village. He has transformed this place into a diamond in the rough. Also he goes above and beyond the call of duty to help another. When he does not have to do anything. A pay it forward kind of guy. You cannot trust the Business world today. Chuck has my trust in taking care of me fully. His family attitude type of business which earns my respect and trust in him. Also he is very entertaining and knowledgeable in my needs. A breath of fresh air . I recommend this Storage Facility. With workers like Chuck at the Public Storage. You can have my Business anytime. Thank you Chuck and Public Storage.

It may be a bit hard to find, but once you do, you will find the friendliest little storage place anywhere. The manager Jim was so helpful.

Im a first year college student who is from out of state so finding storage for my stuff throughout the summer was a necessity for me. This Public Storage made it incredibly easy and affordable to get what I needed. Tiffany went above and beyond what anyone would expect an employee to do. She conversed with us on multiple occasions, was incredibly understanding and helpful and she was also very friendly. Would definitely recommend this place.

I was amazed at how clean the place was. Chuck knew what size of storage I wanted by what I was storing. Also he is a fun guy to listen to. Real family orientated kind of guy. I thought this visit was going to be boring. Not so, I am glad he is here. Public Storage should really appreciate some one like him. Five Star experience all the way. By the way, I did not see anybody lurking in the hallways, or on the property. I do not think Chuck would let that happen. He runs a tight ship there. Thanks Chuck

Clean, friendly, helpful service. Marie was really friendly, and knowledgeable about what I needed. She helped make my moving process smooth and helped me save money. She is the embodiment of what we need to see in customer service again.

Not all Public Storage locations are equal! My daughter needed a storage place for a few months during the summer while looking for a new place to live. We were in and out of Public Storage a lot then so we would see Chuck, the manager, there often. When he wasnt busy helping a customer, he was always either cleaning or fixing something to improve the looks of the place. Always cheerful, always super helpful. And it was clear he has a big heart. His customer service attitude should be the model for any company wanting to improve their customer service ratings.

Did not visit or go to this place.

The service I experienced while with public storage has been outstanding and amazing!!!! I believe the managers name is Jim..he was curious, knowledgeable, and a pleasant worker!!!

This storage location is close to shopping, public transportation, and the University of Washington. Management is to be commended for resolving at least one issue about a vagrant who loitered in common hallways inside the facility. Although according to the police there had been an issue with lockers being broken into, there have been no reports or indications of this recently. The storage fees are higher at this location than at many other locations in Seattle, but the location is exceptionally posh and very convenient for University of Washington students. Management has cleaned up the area around the storage facility, and it is now more pleasant than before.

Don’t miss this place! Drive through the parking garage at QFC and it’s on the far end, and has parking large enough for moving trucks! It was really nice to have a convenient place to buy all the packing supplies for the move, and easily returned what we didn’t use. One stop shop, and glad to have it here!

Tiffany at the front desk is very personable. She went out of her way to help me. You can tell she enjoys talking to people and smiles a lot even though the questions might be very routine for her. This location is very easy. The prices are getting high and I may need to look for a new unit location. Im sure if I find a cheaper unit it will not be as convenient of a location.

Ive had three public storage experiences at three different locations and this was by far the best. The interior of the building was spotless as was the exterior. Chuck is amazing and will talk one, maybe both, of your legs off if you let him.

Tiffany was Awesome !!! Love Tiffany !!!Best Service !!! Thank you Tiffany !!!!This review is updated because Tiffany is a winner opening your account (renting storage) or moving to a larger unit. If you are closing your storage Tiffany is very honest explaining things to help you move out with no problems. The entire experience was positive %100 because of Miss Tiffany... Better than U-HAUL storage UHAUL SUCKS. Tiffany makes PUBLIC STORAGE ROCK!!!!

If you need anything related to moving or storage go see Erin here. What an incredible customer service experience. Erin was so helpful, and so knowledgeable. Helped me get exactly what I needed and made sure I knew what to do with it. Explained how to return anything that didnt work or wasnt right, and made sure I knew where their phone number was and to call with any questions. Topped it off by wishing me good luck with my move. I wish all my retail experiences were this great.

Linda is phenomenal! I came in to get some boxes and she took the time to figure out exactly what I needed and recommended sizes to accommodate my move. What a wonderful employee you guys have! I would definitely come back and see Linda for all my future needs!

The manager, Chuck in store at University Village, is so friendly and helpful. We have some questions regarding our storage unit andChuck jumped right on it and resolved the issue right away. I didn’t expect this kind of good and quick service from a public company like Public Storage. It did happen.

Tiffany was super friendly and helpful! She helped me get my storage unit set up and all. The place is clean and very convenient.

Linda, the manager, has a cheerful voice and gives considerate reminders upon your appointment date. Bob, who I met in the office, was friendly and helpful in showing me around the storage unit. He was very detail oriented in going through the policies and procedures with me. Great personality at this Public Storage!!

Chuck at U Vill is the GOAT (greatest of all time). He provides the absolute best service and always knows how to help. 10/10 would recommend

When I first went to reserve my unit Julian was extremely helpful in sorting out payment and lease information. And when I needed to cancel my reservation early Richard was extremely helpful in making that process very streamline and smooth. Overall I had an extremely positive experience with them and am sad that I wasnt able to do more business with them due to personal reasons. I highly recommend going here for storage as Julian and Richard were both very friendly and helpful.

Jim is SO GREAT! Hes extremely helpful when I need help with any shipments being delivered and I know I can always count on him. Hes just like family!

Amazing service Im so happy that I meet Tiffany! She is so incredible! Outstanding service and I loved having her work on my difficult situation that Im in right now seriously one of the most beautiful amazing people Ive ever meet in my entire life!

Ive had a wonderful experience with this Public Storage property so far. I have also used other Public Storage locations in the past and this is by far the best and safest one Ive used. Its secure, well maintained, and in a great location. Linda is also incredibly helpful and kind. Shes incredibly easy to communicate with and is diligent about keeping the property safe and accessible to customers.

Linda helped me a couple times and she is the best! She is so nice and patient. She showed me what the storage looks like and what the price is. She is funny and responsible. Great location. Perfect service! Safe and good condition! Quite reasonable price. Really popular storage and always out of available storages. Recommend to every one!

I had the pleasure with meeting with Linda. This was my first time renting a public storage unit and Linda made it simple and easy. Top notch customer service. Linda was very friendly and made me feel right at home.

Erin was SO helpful, knowledgeable, and friendly and totally made the adventure of sorting out what I might need easy and logical. What a delightful employee. . .clone her!!! I am happy and looking forward to following her suggestions regarding packing, and she even gave me a personal demonstration of how to use the daunting tape applicator! Great experience all around.

The storage unit located in university village of Seattle was one of the best places I could have had as a customer. I did buy boxes and the lady there was extremely helpful, I believe her name was Linda. She also helped out with others in a friendly manner, but she wasnt pushy at all....extremely helpful overall

Linda and Bob were wonderful and very helpful during the entire process. They made everything so much easier for me! Would definitely rent with them again!

Kisa was as helpful as could be. Unit is great. Great hours of access.

Convenient, friendly and efficient - this was my first time using a storage unit but it was an easy process. I highly recommend this location for its excellent customer service.

Linda, the staff person at this location,was super helpful in helping me rent a storage locker today. She was friendly and professional, and explained everything very clearly. The locker I rented was spotlessly clean. The location of this storage facility is very convenient for me, as I live less than 2 miles away.

Linda, who is the manager there is wonderful. She has great communication skills. My daughter came is and was not the politest. so I had her come and apologize. Linda handled it in a very positive and productive learning experience. I have been overwhelmed with legal issues and she was able to help me get that in order. She should be training staff!

Erin was very helpful when I called to ask questions and reserve a unit. Renting unit experience was amazing. She explained everything and even the small details like keeping belongings 18 inches away from sprinkler head in unit. Great experience 5 Stars!!!!

The storage space was fine, big enough to fit my things and the location was convenient for me. My door latch is a little bent up, but seems to do the job just fine. I do wish it was 24 hours though.Linda, the lady that set up the spot was very sweet and helpful. I wouldnt be writing this review if it wasnt for her. Literally, because she called me to remind me to write a review.I will say, this is my 3rd time renting a space at public storage, and each time I dont seem to qualify for the 1st month free promotion... which I kind of think is some kind of a scam to get you in the door. Or Ive just been unlucky. Either way, it works.

Julian and Erin were great! They would ask what my needs were and do whatever to find a solution to my storage needs. I highly recommend this company, location and team for your storage needs. Thank you Julian and Erin for a great experience!!

These folks are the best!! I first met Julian at the Queen Anne public storage, where he was able to help me rent two storage units at that location. We were at that location for a year and a half, and only recently moved out due to our business growing.We couldnt have done it with out help from the employees at public storage. They have always been extremely helpful, always taken care of any problems weve had, and have been cheerful to boot. If I or my company ever needs another storage unit, these folks will be the first call we make.

Extremely kind and helpful staff, and very prompt with responding to calls/email. Had an issue with my key, and they were really swift and immensely helpful when resolving the issue. Takes a lot of the stress out of moving/storing items I care about!!

Julian was extremely thoughtful, friendly and helpful during our process of renting an unit at the University Village location. Our original appointment was on Thursday since the previous renter had not moved out yet, while Julian contacted us immediately after the previous renter emptied the storage unit. So we could move in the unit earlier. We truly appreciate and satisfied with his service!

This Public Storage location is great! It is right next to UVille and the units are clean and easy to move into. The customer service is also very good, Kisa helped me out and he was patient and kind and was willing to help me with anything. I definitely recommend Public Storage, especially this location.

Very friendly staff, showed us the storage first and clearly explained the rules to us. Accommodating move in hours and convenient location for us. Wish I would have known about them earlier and could have saved a lot of money.

Hi I was just at this facility needing boxes and I have found one of the most amazing facilities the most helpful staff her name is Tiffany and she is just amazing she was so friendly and she knew just how to set me at ease she had everything I needed there at the store to continue my Moving experience... I would definitely come back to this particular store for storage and any future packing items I would need Tiffany is absolutely amazing so knowledgeable very professional and at the same time very personable thank you public storage for hiring such great staff thank you Tiffany for all you did my worries are over Ill be back public storage

We were very impressed with Alan and the Public Storage property. Alan called before we came in to introduce himself and check to see if we had any questions. We got a reminder email the night before and Alan handled our check in quickly and professionally. Alan made sure we got the best price for our needs and made us feel comfortable and we left knowing our stored items would be safe. I could not make a higher recommendation!

I recently had to ship some family heirloom pieces to my sister-in-law in Toronto, and needed packing materials and boxes -- I found everything I needed here and the staff were informative and incredibly helpful. The more delicate and old family pieces all arrived unharmed and safely! So happy I went there and got great advice from their staff!

What a great storage facility - super convenient location, and amazing staff. This location was one of the very few that had a larger unit available, which we needed in order to store our entire household contents on the back end of a transatlantic move. Erin has been incredibly helpful - from explaining the rental contract to helping us arrange a delivery to the unit, her customer service cant be beat!

I have nothing but great things to say about the overall quality of the public storage next to the QFC building, great customer service, Chuck is always there helping me and more if he can, hes a real honest worker with hard working qualities, I dont usually make reviews, and honestly I should have done it sooner, but you got a good worker, he keeps the place clean and makes sure that the service is top notch, well done.

Chuck is probably the mist kindest person Ive had the pleasure of having service with, you have a great manager on your hands who really cares about the place he works at, hands down top notch.

Great experience from the online reservation to the quick check-in assistance by Julian to begin use of the storage. Personal tour to the specific unit and offer for a map within the hallways. Great explanation of access code and how to keep it handy (pic on cell phone) and how security works. Great clarification of optional payment methods.

Jim was helpful and had good suggestions for getting a storage unit. The billing was confusing since I first requested one on line then came in. However it worked out great.

Joe was very friendly, helpful, and willing to answer any questions I had during my visit. Overall, the tour gave me a good overview of the space and the customer service was great!

I have frequently rented storage at this facility for short periods of time. The staff, especially Linda and Robert, have always gone out of their way to make sure I understand rental periods and deadlines. I have received reminder and clarification calls from both of them. Great support!

A great pleasure working with Linda! She is friendly, professional and always there to help. She really cares about her customers and make our experience at Public storage much more enjoyable. Definitely 5 stars!

Very easy and accessible location. I stored my stuff here for over a year and never had any problems. Also, the store manager Linda was very delightful and helpful!

Ive used this specific public storage every year for five years and the experience has always been great. The employees are quick to respond to questions, and they make the moving in/out process very easy. The manager, Julian, is awesome and super helpful. I highly recommend it.

Tiffany is so friendly to help me doing my payment and on line payment Good job!

Linda, the manager of this property, has been fantastic. Kind, caring and thorough from the beginning until the end. Id recommend this property to everyone and would like to thank Linda once again for great service she provided.

Linda was very kind and polite. Even though I came in as she was preparing to close, she gave me a personal tour to my unit and made sure that all my questions were answered and that I was completely satisfied! Would recommend this location to anyone who is in need of storage.

Where do I start, thank you Tiffany you’ve been such a help in my desperate time of need. I appreciate all the box’s and packing stuff, unit ect,This place is clean and just all around a plus highly recommend!

The manager Chuck was very helpful, with storage units thanks for the awesome service, 5 Stars isnt enough for the quality of help thanks again.

Julie and Tiffany had a great rental and the store is clean and very knowledgeble staff and friendly.

Had a great experience working with Julian! He stressed that the facility was extremely safe and made me feel comfortable leaving my belongings. Plus, 1$ deal for my first month cant be beat!

Linda has been so absolutely helpful and kind during the entire moving process, despite me being 3 hours late to my first appointment with her! Made the experience relaxing & enjoyable, best public storage ever!

Great place to store all my belongings. The facility is super clean. No rodents. No insects. Professional staff. I highly recommend.

Facility here is very clean, and well maintained. Manager Chuck is thorough, and treats us customers like family, very personable.

Both Joe and Tiffany are very helpful, knowledgeable, and friendly. I’ve been in about 9 or 10 times to reserve the unit, purchase boxes, packing tape, and other materials and Tiffany is always so welcoming and remembers what my situation is.

I went to the Public Storage at the University Village and found a fantastic selection of moving and packing supplies available. The staff was courteous and friendly and they were able to answer all of my moving questions. I will return there again and recommend this location to everyone I know.Thanks!

Tiffany provided lots of good information and she is great to work with. Also, the storage location is close to our home. Thanks, Doug

Great Location. Very convenient to the UW, Sand Point area. Julian is the manager. He is very professional and goes out of his way for the tenants. He helped me locate and secure a 10X10 unit. Very Clean. As I was moving to my new unit, Julian was already cleaning the old unit for the next customer.

Its a storage facility

Linda was super helpful in suggesting an upgrade in size with closer proximity to the elevator for a minimal price difference. I always appreciate it when someone is proactive in helping my business be more efficient.

Chuck! What can I say that hasn’t already been said, but can never be said enough! Thank you. XO your the best!

Julian, the manager, was efficient and friendly. The introduction to the place was thorough, and yet I was out of there much more quickly than I thought I would be. Its great working with nice people!

Kisa and Chuck were awesome! Wonderful customer service! Thank you!!

Great property - location is VERY convenient (and easy to get in and out of quickly), well lit and always clean!

Great public storage location. Next the the QFC. Convenient parking. Linda is very nice and helpful at the desk. Clean and with temp control units. Highly recommend.

5 - Star service! Picked up a moving box this morning and was aided by Erin who was extremely professional and helpful. Because of her service, I would definitely use this location again.

Such lovely people. Julian and his team helped a UW grad student store all her belongings while she was away on a fellowship. Everything was packed safely, the unit was clean and the perfect size and - most importantly - was in pristine shape at pick up. Thanks so much

My partner and I dropped by looking for help with packing supplies. Julian was very helpful guiding us through the different selection of boxes. We left feeling confident we had the right supplies for our upcoming move.

This storage facility is convenient for our needs and Tiffany who helped me work it out was great ! Thanks Tiffany.

Marie is amazing!! She knows her stuff about this property & others! She’s extremely helpful & friendly :)

I recently purchased some boxes for a big move. I found the staff extremely helpful and friendly. I purchased everything I needed for my move and more and would highly recommend this facility to others.

Julian was a very friendly and helpful manager that has helped me settle a new unit fairly quickly. The location is perfect for college students who goes to UW to get a quick and close storage place near the campus. Unit was as expected and the store contains anything you need for your packing purposes.

Marie and Tiffany are both very nice and professional, and courteous and madr my experience Very easy and so polite

It was very easy to call up and get a space same day. Julian was very helpful in getting through the process quickly and easily. Completely satisfied with the service here.

Very nice units. We’ll keep up with friendly service! Thanks Linda for everything.

This store it is an exceptional experience every time that you deal with who is working there. I often work with Julian thats is awesome. I extremely recommended.

After finally getting tired of my cramped dorm, I last-minute decided upon renting a storage unit to declutter my belongings. On a Sunday afternoon, thirty minutes prior to closing, Linda was an absolute sweetheart, helping me through the process of renting a unit. She answered all of my questions and was thorough in explaining the policies and what-not of the facility. The location is incredibly convenient, right behind U-Villages QFC location. The facility itself is well-lit, secure, and clean. I definitely recommend this Public Storage location to any student needing extra storage or anybody at all who needs storage! Thank you, Public Storage! (and extra thanks to Linda!)

Awesome place, awesome people. Julian, Erin, and everyone here make difficult things SO MUCH easier. Totally reliable and safe!

Went into store to inquire about storage while my wife and I plan selling our home. Julian was most helpful with boxing selections and recommendations for best savings on box purchases. Moving can be most stressful time, personal thank you to the staff at public storage.

Chuck S. was very helpful and friendly!!! He is a people person!! He is also funny!!! He keeps the property looking great!! High-5 for Chuck!!!

No power in units

Sarah gave me number one customer service.Shes been very helpful and waived my late fee.Please let her know how much shes really appreciate it.Steve

Absolutely outstanding service! I found Linda to be most helpful answered all my questions professionally and provided me with outstanding service.

Joe was great. He was very nice and helpful

Julie, Lori, lutrivia, Linda are always great help! Love having them work here, always helpful and friendly!