Superior customer service. Im in love with my Waterfield AirPorter and now I just need an excuse to purchase another bag. Well made, well designed. The more you use the bag, the more you realize the thoughtful touches that went into it.
I bought my Bolt backpack four years ago, and Ive it aggressively every day since. Last week I had a zipper issue come up and was willing to pay to have a local shop sew in a new zipper. I contacted Waterfield for a recommendation but they asked me to send it back to them for repair instead. When I did, they sent me back a brand new backpack as a replacement (apparently easier than this repair). I am stunned. This company takes immense pride in their products, and for good reason. I will be putting many more years on this backpack (and other Waterfield products Ive purchased), and look forward to purchasing more products as well.
I bought my bag approx 10 years ago and I still get compliments:) I use it everyday and tossed most of my other purses/bags because the WaterField is so nice. My partner just received his new laptop bag and it is gorgeous!
I just got back a WaterField bag that I sent in for a zipper repair. I am so impressed with the quick turn around and the quality of the work. My bag feels like new! This is my second WaterField bag and I’ve started purchasing them as gifts for family. That was before they did this awesome repair, and now that I see how they support their products and customers, I will for sure be a life-long customer. Many thanks to the WaterField team.
Everything Ive purchased at WaterField has simply been excellent. Wherever I am in the world Im always getting complements and inquiries to where Ive purchased a WaterField. I bought the Sling (Black Ballistic and Black Leather trim) when they first came out and now about to buy the smaller size in Waxed Canvas and Chocolate Leather. Simply, the best!
Great trendy and durable bags. My bag strap clip broke after about a year and I ordered a new one which arrived the next day from SF to Sydney!I would highly recommend products from SF bags!
The quality of the bag is outstanding. And I am so glad that it is being made in the good old USA.Their service was also outstanding.You will definitely get what you pay for.They have earned a new loyal customer !!Thanks so much for a quality product.👍👍👍
I am a Bay Area local. Im proud to be an owner of one of their products and to support this local business.
...On another note, the Air Porter/Air Caddy arrived today, and it was everything I expected and more. I couldnt be more pleased with your products and service. You have a customer for life, and I plan to add many more items to my collection. Somewhere along the way, I became some kind of bag junkie. I got your company information from watching Chase Reeves YouTube videos. Please take care of him. Hes my favorite in this area. Again, many thanks!
The padded gear pouch is the perfect touch to complete my mobile office. All small cables, dongles, travel drives (small), pointer, Apple pencil, stylus, and jump drives, hub fit snugly in one padded pouch that fits perfectly in my Bolt briefcase. Highly recommended.
I will definitely be purchasing more in the future. I thought the tech sling was going to be too small but it ended up being the perfect between from a normal sling and a backpack. I heard about you guys from a mixture of reviews on YouTube and Reddit. I have been looking to get a sling that could fit a bit more without being the size of a backpack. I initially looked AER because they are probably my other favorite bag company and I have bought from them before, but their slings were too big or too small. Once again, I am extremely happy with my purchase and I cant wait to see more products in the future.
I purchased the Sutter for use in travelling aboard ships and found it to be more than sufficient for my needs! Carrying everything I need for a day aboard ship or at port is easily done and done comfortably! Its a great looking bag in chocolate leather and I cant wait to see how the leather ages over time. Thanks Waterfield for getting it to me before my next trip, customer service was exceptional!
Title: Best from the US! Review: I have purchased, bags, briefcases, computer sleeves, iPad sleeves and gear cases from the beginning of SF Bags. My latest purchase is a leather sleeve for my new MacBook Pro 16. Everything is top quality, looks greats and it all is still functioning. I love that it is all made in San Francisco by Gary and his great group of people.
Happy happy happy with my new WaterField Ranger ranger case .Best Design and quality!Best Warranty!!!Thanks
Great products and great service! i bought 2 cases and a wallet from this company and was very pleased with them. I talked with a rep about changing an item in my order and they were very quick to respond. i will definitely be buying more!
Bought a sleeve for my Mac to be able to take my laptop between offices and I love my new purchase. The item was delivered quickly and the quality of the bag is amazing, Im already working out what my next purchase will be.
Wow love them. They have awesome products and great service. Can’t wait to visit them personally one day when I’m in town.
I purchased the sutter tech sling bag last month.Its a cross body bag that fits the ipad pro 12.9 perfectly.I got the black ballistic with leather trim.Attention to detail with industrial buckles, strong stitching and quality materials make this bag perfect for daily work use.
You guys are amazing!!!I ordered a shoulder strap for my new Bolt bag on Monday afternoon in Korea, and it arrived just now (Thursday afternoon)The pad is gorgeous and fits perfectly with my new Bolt bag.I’ve been using SF Bags now for almost 10 years and all three bags I have bought from you as well as iPad and MacBook Pro sleeves are still as good as new.Thank you so much for making such incredibly robust products.
Five years ago I ordered my first WaterField Design laptop bag (Cozmo) and since receiving it, I have lugged into meetings, onto planes and the daily public transport commute on the bus and train.After this five years of day in, day out punishment, the only thing that has given out was the zipper. Not wanting to retire a perfectly useful, reliable and comfortable bag before its time, I reached out to the WaterField team to see what they could do to help.The response was AWESOME! All that was required was to get my bag back to them, and it would be repaired free of charge!So now I have received my repaired WaterField Cozmo back from the team, with an A-CLASS repair and it is all ready to endure some more day to day punishment.Thank you to all of the team for such great service!
This company will be my go to for bags and cases from now on because, for me at least, the product was at my door in two days from across the country which is insane for $5 shipping, not only that but they emailed me updates on my order and answered any concerns I had no matter how small, they’re super friendly and don’t feel as by the books as other companies do.
I have a WaterField sleeve for my mid-2012 MacBook Air. It has taken such great care of my “best friend” over the last 6 years, and is still in perfect condition. I was issued a new 13” MacBook Pro for work, and I wanted the same reliable (and stylish!) care and protection for that machine as well. Thanks for making such great products! Happy to be a return customer.
Surface Pro 4 SleeveCase...I have had this sleeve for 6 months and it has held up well. The product is well made but comes at a price compared to other sleeves. The cushioning helps but does mean it will make the sleeve a little more bulky but by no means is that a flaw. Overall satisfied with product.
I just received the custom sleeve I ordered for my new ZBook lap top. The sleeve fits perfectly and I couldn’t be more satisfied with the craftsmanship and quality of this purchase. I had searched high & low for something that would accommodate the dimensions of my laptop before discovering WaterField. My expectations for service and quality were greatly exceeded. I will most certainly be a repeat customer!
Very thoughtful design, great craftsmanship and helpful customer service. I just bought a second bag for my husband who really enjoys the unique design. We received the bag the next day...in Toronto!
Awesome, company, products and amazing quality in their work and customer service.
Excellent customer service. Very happy with the MacBook sleeve and Piggy Back that I purchased recently!
I have tried many brands and versions from briefcases to backpacks, from Tumi, Samsonite, Nomatic and various high quality leather brands, etc... over the past years. Your products are something unique and so far unmatched!Another big bonus criteria for me is that it is not made in Asia! Handcrafted with pride and absolute dedication for excellence in detail. You product videos make one feel about the dedication you have when presenting your own products, that made me „must have“.Thanks for the great service!Best regardsRene Heim
Is WaterField Designs too big for their britches? Are they like too many others who are all about making the dough but forgetting about the dough makers along the way? Absolutely not, I’m very happy to report!I have been buying from WaterField for a long time — comfy and practical cases and sleeves for my many and varied Apple devices. I have never needed to test WaterField’s ability to spin and dip to accommodate special needs of mine, but this time I did. I ordered a new iPad Pro 12.9 which came lickety split, but I really wanted to have WaterField’s neat new Tech Folio Plus and I absolutely needed it before the weekend when I was off on a journey for which I just had to have my iPad Pro as my new companion.WaterField came through!I contacted Chris after he sent me an email to tell me my Folio was in production and I told him it would be really, really appreciated if he could somehow manage to get my finished Folio from San Francisco to Erie, Pennsylvania within the space of three days before my trip. Chris answered within an hour after I posted him and said ... “Denis, no problem. I will look in on it myself and make sure you have it before you leave on your trip”.Chris was as good as his word.Is this personal service or what? Yes, personal service, par excellence. I have always been happy with WaterField Designs. Their products are ... well ... just all they are cracked up to be and worth every penny we pay for them, bar none. Now I know their service — their attention to the needs of us dough makers who choose their products over the others that are available — matches in every way the quality of the products we buy.Nice, nice work, WaterField Designs. You have a loyal friend and customer in Erie, Pennsylvania.DenisP.S. My iPad Pro 12.9 thanks you too!
These products are some of the finest craftsmanship, quality materials and designs available in the market. I would challenge anyone to find a better, purpose-built carry solution in the market.
Got the surface pro 4 sleeve case. Easily a 5/5 product! Great customer service also!
Do not buy from this company. They are not honest, and will take your money, over-charge you for shipping, and then not send you anything. I ordered a Switch case on March 16th, to take advantage of their offer to have it shipped by March 24th (The reason I ordered that moment). I confirmed this during a chat with a customer rep on their website. He said it is fast, and would only take a few days I mailed yesterday and I wanted to get some tracking info about my package, and now Ive been told I will get that info when my package is sent. It should have been shipped 6 days ago. DO NOT BUY FROM THIS COMPANY.
Beautifully crafted with intelligent design.
Great made in SF products. Have two bags and a wallet and couldnt be happier with quality and aesthetics.
Genuine quality! When youre looking for that extra, for a lifetime quality product that just feels like...You.
I bought a bag to protect my MacBook 13, everything went beyond expectations! Excellent communication, helpful answers, fantastic product and really very very nice !! No words !! Really good!I bought a bag to protect my MacBook 13, everything went beyond expectations! Excellent communication, helpful answers, fantastic product and really very very nice !! Speechless !! Really good!