Dylan was amazing and very patient with us as we looked at multiple different rings until we were both happy!! Thank you so much! I highly recommend Jared and Dylan as yours sales consultant :)

When to Jareds today Elaine and Edward were not there but Annie and Cassie too care of me and my husband. Annie and Cassie were good re placements for Elaine and Edward. With great ease they exchanged my husbands bracelet that broke. I am glad I gave Jareds a second chance customer service has greatly improved.

Cheryl Delgado is simply the best! I had an unfortunate incident in which I lost a diamond from my engagement ring( which I had only gotten weeks before) and she was just so caring and understanding! I was expecting to be told that there would be a wait time to reorder the lost diamond and have it ready days later but she made all the arrangements possible for my ring to be ready next day! I am forever grateful for her kindness and attention to my situation. She never hesitated on anything and did all she could to make this situation 100% better. I am now a Jared customer for life for any future jewelry purchase I make. Thank you !

Great customer service. They’re not pushy at all and extremely patient. Lisa even helped us order custom bands online. Very inviting environment for those from all walks of life.

Place is joke. Customer service is horrible. Waited for 20 min to be seen. Overpriced garbage. Get your diamonds elsewhere

Went in to have my watch bracelet sized. Good customer service, friendly staff! Have the option to return and have bracelet fitted again if to tight due to summer time,when your wrist swells...😁

I went in to upgrade my wedding ring, I had a few ideas before I went in and they were there to help me get exactly what I was looking for. There are no bad things to say at all. Very very helpful staffs. Beautiful selections on jewerly.

First visit to this location. Was in the area, today... Anyways, Elaine was extremely helpful with the 2 things I needed today: Engagement ring ideas for my girlfriend and then time pieces for me. She went through all the possible stones and setups for my partner. Her knowledge off the top of her head and her thorough analysis of what my partner is looking for has helped us tremendously and I will remain in contact with her for the coming months to plan this wonderful sequence out. Lastly, I walked out with a beautiful every day watch to help me put my TAG away. She’s very sweet and was great to do business with! Will return to this store in the future. Felt like there was a pleasant professional connection between her, my partner, and I. Unparalleled customer service! If you see this, thank you Elaine. :)

I was helped by Mr. Pete. Amazing guy. Very knowledgeable. Very courteous! Will be back again.

So and my girl decided to go get a ring.. after all we have a house and kids... so we decided to solidifybour relationship more, so we went there to purchase a ring, although we didnt buy one, our sales representative Rachel Stone did an amazing job, she was very personable and not pushy like other people we have encounter, we didnt buy the ring yet since we are still looking. However we only have 1 more place to check, if my future wife doesnt find it there we are definitely going back, and ask for Rachel.The only feedback i would say was to let the customers know that the ring can be fully customizable at the begining.And ask for Rachel Stone she was amazing!

Im extremely happy with the customer service I got with Eleana. She was just wonderful!! She had such wonderful patience with me. I went into Jareds not really knowing what I wanted. She helped me take my time and find the ring that was just perfect for me. My ring is just beautiful!!! I will definitely come back to this location!! ❤

I went have my watch battery replaced. They couldn’t open it and scratched the cover.

Walked in, took my info, cleaned our rings, and walked out in less than 10 minutes.

If you come to this location, ASK FOR ELAINE TEMPLETON! She was so patient and helpful. She really listened to my interests and did not show me anything I was not interested in. There are not enough words to describe how amazing she was. My experience at Jared’s was so much better than any other jewelry store I had previously visited and that was solely based on how great Elaine was. Her attitude and work ethic was amazing. I will definitely be a returning customer.

Always, pleasant and Edward and Elaine are an asset to the Jared family l quess that is why there names began with an E stands for exemplary customer services

Absolutely the BEST experience at this location!Dolly the manager was a Saint!We purchased our wedding ring and band here with engraving. They came out perfect!2 months later we moved to New Hampshire. Husband needed a smaller size and of course engraving once again. The Jared’s in New Hampshire was HORRIBLE, after two times trying they could not replicate the engraving for some reason. I was furious after the THIRD time they said they cannot do anything else and claimed that the engraving company was no longer being used.(Which was engraved at Jared’s San Antonio, which was very much still open, obviously.)Well I contacted the Rim Jared’s where we initially had everything done. And Dolly said to ship it on over and they would take care of it. And they did!Dolly and the engraving team did the job that Jared’s New Hampshire couldn’t do.Thank you Jared’s at the Rim and manager Dolly for going above and beyond to the extent of fixing my ring from across the United States.Texas how I miss you!

Called and left message to get details on a watch never got a call back.

... excellent service. Friendly and knowledgeable staff. Jareds has a showing on Aug. 4, 2020¡

Was awarded a “Tag” watch last week from my employer. I love my new watch but have never had an expensive (somewhat) high end watch. I am typically a apple Iwatch fan. My new watch fit big on my wrist. I didn’t want to take my new watch just anywhere for link removals. So looked up “Tag” authorized dealers in town. Drove on into Jared @ the Rim. I was immediately greeted genuinely by Zack. I was expecting to drop my new watch off and prepared to pick up at another time. Zack took care of my needs immediately and he took the time to educated me about the fundamentals of my new watch — which was much appreciated. I was in and out in less than 20 minutes. With a big proud smile — wearing my new watch out! Thank you Zack. Thank you Jared. Rest assure; I’ll be back!

Weve been shopping at Jareds since my husband bought my first diamond. Weve always purchased from Oscar Barrerra. Today was no different. He went out of his way to make our purchase a quick and easy process. Ask for Oscar next time youre at The Rim!

Went to this location to get my ring cleaned and purchase some earrings, was met at the door by Andrea, she had a terrible attitude and was extremely rude. She made it a point to tell me how she couldn’t help me vs giving me options to fit my needs. I will never shop at this location again.

Always good cx service

I was looking for a bracelet for my wife for our anniversary and I found 2 online that I really liked. I called the store because I wanted to make arrangements to look at them. The person I spoke to ( I believe her name was Elizabeth) said that they were not stock, but she said she would see what she could do to get them in there. she said she would call me back and let me know. She did and she said that they did not have those 2 anywhere, but I could buy them online and have them shipped to the store. Pass.... I want to see them before I buy them. I want to say that she tried everything she could to get them there without me having to buy them first. Management would not allow it. I am not saying that they are obligated to get them in for me, but if they want me to but that will be the only way. If they had the means to do so, then they should have done so.

Jareds was excellent. I found a gorgeous ring for my wife and one for me for our 43rd

Zack and Oscar were incredibly helpful and knowledgeable. They both made my shopping experience fun and exciting. They helped me find the perfect diamond and ring, and Im incredibly thankful for their help.

They have beautiful and unique pieces of jewelry along with great customer service!

Love this jewelry store. Staff is always so sweet and helpful

I always have an amazing experience when my husband and I shop at this location! Annie is great! We have been extremely happy their customer service. We are always greeted when we walk in and almost always asked if we would like some water or cappuccinos. They are very helpful and patient. We have never had any issues with customer service/repairs/warranty/resizing. We have been repeat customers and will continue to shop at this location.

Bought my wife a beautiful diamond edition Citizen Echo Drive. We purchased our wedding set earlier this year and could never imagine going anywhere else but Jareds. I would like to mention Jordan and her amazing knowledge of fine time pieces. She went above an beyond and her total attention was on my wife. After we decided and made the purchase this might seem pretty but Jordan walked us to the door. I dont know if Ive ever had such great service and highly recommend Jordan at Jareds at the rim class act!

Walked in and was greeted by the sweetest sales person. As I explained how I was there to help pick out my best friends engagement ring, Jordan immediately calmed my overwhelmed state of mind and ensured me she had diamond options and setting that matched my besties wedding ring dreams. Zach also help give me piece of mind when he explained payment plans and quality of there diamonds. I think it was destiny to meet them and I can’t wait to see my best friend flashing an amazing Jarred rock.😘 P.S A+ Service and Great Quality

Friendly, Kind, Knowledgeable and never make the customer feel pressured!!

Since day one of walking into the store Dawn was so professional and very helpful. I told her this was our first time at the store and we had gone to prior stores were they were very unprofessional and ignored the price range we were looking to pay . She was extremely patient with us and NEVER was the “pushy sales person“ you always run into at every other jewelry store . Jordan and Dawn took there time to find the perfect ring! I absolutely recommend Jared’s at the rim ! Ask for Dawn or Jordan both are very professional and super super nice !! THANKS GIRLS YOUR THE BEST! ❤️-Arlene & Efrain 💍

Totally disappointing: went there with a specific design in mind. Initially, I was told it was not available. Then, I was called and told that it would be possible to custom order the design. The ring came in different than what I ordered, and the sales person agreed that it was not what I asked for. I ended up getting a refund a month later because the order could not be fulfilled.

Excellent watch service

Dont go to this location. I spent about 5k at the one in the forum. They were great. The one on I-10 WOW! Went in there to upgrade my first purchase. Spent another 2k. Our salesman was really nice. However the people that work on the rings are terrible. My husbands new band had a dent in it. They blew us off and shined it and handed it back twice! Lol. Um dent is still there. Husband finally raised his voice and they said they would order a brand new one. Meanwhile my ring had black behind the diamonds. They steamed it three times making us feel like we were seeing things!!! Each time we told them it was still there they would put it under the microscope which was super irritating because we could see it with the naked eye. They finally said they would keep it overnight and pull the diamonds to get behind them. I had three rings soldered together and one of them didnt line up with the others but they argued that the middle diamonds are whats most important to line up even though they dont even line up. Felt like I was talking to a 5 yr old. I am still not 100% happy with my ring but I refuse to leave it with them yet again. They are so ridiculous I seriously fear they will lose my ring if I leave it with them again. So then Jared calls me saying my husbands new replacement ring is ready. He goes over there and THEY HADNT EVEN SIZED IT YET!!!! They said they need the old ring back first. Well then why did you let us take it home the first time and why did you tell me it was ready for pick up over the phone??? Will never come here again. We have made 2 trips over there because of their mistakes and still have to make one more. Praying my husbands new ring has no problems after they size it!!!

I am very thankful for the great customer service at Jared. First of all their greeter was so friendly and helpful. Elaine and Stephanie were great to work with. No pressure. They were happy when I was happy. I had 4 rings resized and one diamond put into a new setting. Due to a medical condition I had been unable to wear my rings for many months. I am thrilled to say that I can now wear them all again and the resizing was done professionally. What I mean by this is the rings do not look stretched. I was worried that the shank would be very thin. Thanks to great jewelers that did not happen to any of the rings. Very satisfied customer.

Very appreciative of the excellent customer service that I have received at this Jared’s location. I unfortunately lost a diamond in my ring and from the moment we came infor warranty work -I have been more than satisfied. Thank you Tina for making me smile again!!! You definitely know how to read a person :) I am so grateful for Tina, Dolly and Samuel for everything!!!! Definitely recommend all of my friends to shop Jared’s ....especially THIS location 😘

Leave it up to Jared to lock doors 10 mins before closing. I’ve come here a few times, and now y’all have lost my business. Great job, gold star for you!

We could not have been happier. The employees made us feel part of the Jared family and help you find the perfect ring. Wonderful experience

Friendly service and beautiful jewelry!

These folks are the kind of people we don’t see in corporate America anymore. We left a watch that was sentimental and needed quotes for refurbishing. Then Hurricane Harvey hit and life was a bit impacted for awhile. They kept in routine contact and eventually had the refurbishing handled. And still yet they waited until we could claim our timepiece. Can’t believe how grace filled and professional this group has been. Can’t thank you enough❣️

Great customer service and wonderful jewelry that comes with a lifetime warranty! We have bought here several times and have had our jewelry well taken care of by Jared and the warranty plans they offer are well worth the extra cost. Thank you Alex and everyone else that helps my husband and I! They do custom designs just for you

I purchased my wifes engagement ring, and both of our wedding bands at a Jared in Kentucky where we lived before moving to San Antonio. This Jared location met and exceeded the very high expectations set by the customer service at the location in Crestview Hills, KY. The service staff and the sales staff were warm, friendly, and very happy to have a returning customer in their store. Having had a negative experience at another Jared location in Ohio, I know that the service is entirely dependent on the individual, and the environment set by the manager of the store. This location completely delivers, and I am thrilled to know that we have another local shop we can depend on when we need them. Thanks for everything!

Try to work with Edward or Dawn from the very beginning! I dont usually write reviews, but they were so awesome I felt guilty not to write one.It was mt first time buying a diamond ring and of all the jewerly shops I went to around town, they actually didnt give off a vibe of trying to up sell me anything and truly cared that I got what I wanted with an informed decision. Thanks and Ill see yall again soon!Oh and Id say Sam is also one of the best when it comes to making rings/repairs. Like, he could probably have his own TV show or something type of good.

Awesome customer service by the Pandora rep .She knew her products and was able to provide the information we needed to make the decision to buy Pandora products

Absolutely horrible on repair delivery. I was given a time and date to pick up and had to wait due to them only have ONE jeweler and apprentice! You would think after a week they could have met the timeline. And absolutely nothing more than i am sorry.

Only gave 1 star because it makes you. Horrible customer and repair service. AVOID THIS PLACE!! I had a prong break off my $11,000 wedding ring. Took it in and told them the main diamond also needs to be reset since its been uneven since we got it. They told me they would fix it and redo all 4 prongs for me. Come to pick it up 3 days later and the main diamond was still uneven and told me to come back in an a few hours and they would have it done. Picked it up the next day and 1 WEEK later a prong broke off, 1 WEEK and 2 days later another prong broke off, 1 WEEK and 4 days later 3 prongs broke and my diamond was in my hand. My husband called jared after the second prong broke and got the compete run around. Someone named Stephanie lied to him and acted like she was handling it and claimed to be a manager. On Friday stated she would call the maker to see if they can get us a new one. It is now Monday we call back and she tell us she just works in the repair shop and that it take 24-48 hours to hear back from the maker. She could not even tell my husband what brand my ring was and told him if its not designer she wouldnt know. My ring is Neil Lane and is considered designer. She hands the phone off to another so called manager who tries to give my husband the 1-800 customer service number....Now says a REAL manager comes in later today and will call us back. DO NOT GO TO JARED SAVE YOUR TIME AND MONEY.

Horrible customer service. They tell you something will be ready on a certain day and not only one time but twice it is not. We wasted our time driving back and forth.

Love the service. Beatrice was delightful.

Horrific!! I came in for a battery and they broke my watch! Remind you, the same EXACT watch was sitting in the case for sale. They cant even service the items they sell. When a 150+lb man is putting is FULL weight on the vice to try FORCE the back on the watch there is a problem! They warped the back and have now had to send it off for repair. 4-6 weeks and Im not confident it will ever be the same again. The salesman was very nice but the repairmen are HORRIBLE!! and Sam, the last one to try and force the watch together gave me a smartass answer when I complained that I didnt think it should take that much pressure to put the back on. He told me thats the way its done NEVER in all my years of fine watch ownership have I ever seen someone have to bounce up and down on the vice to replace a battery. Horrifying. Im also scared to post this that there will be some retaliation by Jared since they are still in possession of my watch.

Great service very professional

Oscar was who helped us and he was so sweet! He helped us so much, He was very patient cause I didnt know what I wanted and he helped us step by step- from metal type to stone. I think he gave us his full attention for a whole hour and i walked out so Happy!!

No matter how much money you have, if youre a woman - dont go here in sweats and no makeup because youll be judged and ignored. Ive been standing here for 15 minutes without being greeted. Terrible customer service.Update: its been another 10 minutes and still NOTHING. A one star review is very generous, if I could give a zero star review i would. I will not be returning here for my engagement ring.

Not a fan. Purchased a Pandora 7.5mm bracelet from Oscar at this store; took home a 7.1mm. His salesmanship was good only in the fact he showed me options to add to the bracelet (Pandora accessories).He wasnt transparent about the gift card(s) that came with the purchase and told me before the sale Id get $100 in store credit toward purchase anything (other than Pandora) for every $500 spent. At check out, he changed his pitch and said each $100 voucher could be used if and only if I spent more than $400, and could only be used in $400 increments. To clarify, if I spent $1200 I could use three of the $100 vouchers toward my purchase. I didnt go in with the plan of getting the certificate(s) to begin with, but Oscars purposeful data omissions was a sign to me of weak overall salesmanship.Once Christmas morning came around and the bracelet was too small, we went to a different Jared closer to home to size up from the 7.5mm. When we arrived at the store, we learned the bracelet I went home with was a 7.1mm. That location referred me back to store I purchased from. So to wrap it up, we went back Jared @ the Rim, met with Oscar who apologized for the mix-up, but then watched him get awkwardly frustrated with the fact the other store didnt just take care of us”. He offered us a free charm for the mix-up which wasnt necessary, but what was really unnecessary was him following the ‘kind’ gesture up with a lippy Ill just pay for this out of my pocket...I only make $35 when I sell one of these bracelets anyway

Very friendly and professional staff. Great selection of jewelry, watches, and they know a lot about anything you may need repaired. Took in a watch that had lost a pin and they immediately knew the model, piece needed, and when that piece would be coming in just by looking at it!

My husband and I went in to purchase a wedding band. The sales person informed us my husband could get a line of credit and the monthly payment would be $35 with 20% down. We never received a Jareds credit card and on top of it our payment ended up being $90 a month. We spoke with the manager who promised a call back and to try and work out a lower payment, but he never called us back. Getting the line of credit also dropped my husbands credit score almost 100 points. Huge disappointment, and now a ring that was supposed to bring me joy has ended up being a nightmare. Wish we would have went elsewhere. I waited a few weeks before not receiving a call back before writing this review, to try to give them the benefit of the doubt. Even a call back to say they were sorry for the misunderstanding - but nothing. Sorry, Jareds but this bad review is well deserved for your dishonest service.

Wonderful customer service. I have never had a bad experience here.

Great place for fine jewelry. Staff is knowledgeable and will spend time with you.

Just left Jared for a chain repair and had awesome experience with customer service with Dawn.

It was great like always, my wife walks out happy and thats all that matters. Thanks Jared.

Great selection of jewelry. I came here to get my fiances engagement ring and they helped me find the perfect one.

They greeted me at the door when they opened it for me, and helped me design my wife’s 25 year anniversary ring. Totally satisfied.

Fast service. Got my jewelry cleaned

Oscar was awesome help. Educated us on rings,diamonds and how to choose a setting. Excellent service:)

Went in an they took care of my problem real fast an the lady was very nice made sure that my wife was happy.

Stephanie did an awesome job assisting me with what i needed help with. Great experience!!

Customer service is very impressive! The folks there actually listen to you and go above and beyond to make the experience at Jareds exactly what you want it to be!

They always provide excellent customer service.

All I can say is I guess they run different from there corporate office. I went at 8:10 on Tuesday evening to purchase a 2000 dollar Oris watch and was greeted to locked doors. I stood there a minute reading the door and looking on line to see that their hours did say close at 9:00 when some one came to the door to let another customer out. I explained I wanted to purchase a watch and was told they were closed it was weird that there phones were still on and people in the store. I guess I did not looked polished enough to shop at this store. I went a head and purchased the watch online, which by the way I was trying to avoid due to service concerns, but after that experience I figure it cant get any worse than Jared. Just a note to management: with as many issues that retail brick and mortar stores are having you should really think about setting yourself apart somehow (think customer service)or you are going to go the way of the other luxury retailers in this area that have closed. I also suggest updating your hours on your corporate website and google it is very easy to do.

Great customer service. Thank you Zach.

Quality merchandise and sales associates. Excellent selection at a great price.

Always a great place with helpful sales people

Sign out front that disallows concealed carry license holders (who have been through background checks, fingerprinting, and training) from carrying into this store. The only people who are therefore allowed to carry loaded firearms into this store are criminals, who are guaranteed a resistance-free place to go about their business. I took my business across I-10 to Zales (La Cantera) where I got my wife a nice anniversary ring. If you go in, be aware that you are 100% unprotected from criminals while there.

Excellent expedient and quality customer service!

Bought my husband a watch for Father’s Day he loved it

Great people, very friendly and awesome service.

Some employees where assisting customers while others where having a good time talking and laughing. Did not receive any service.

Very dissapointed with the way they handle things. When it comes to spending money they gladly take it but when you need to return something unopened even 1 day past the 30 days they say nothing I can do bye. I dropped over 3 grand here in the past 2 months and needed to return a $200 watch, I couldnt cause it was the 31st day. Never coming here again .

This location has terrible customer service. Notice, too, that someone artificially jacked up their score with a bunch of anonymous five star ratings. Seriously?

(Their location at the Rim in San Antonio, Tx.) My now wife bought my wedding ring (stainless steel cable ring) from there in Feb. of 2010. We got married on July 6th (the first day I wore it) and it started rusting on July 10th. I went to see about a refund but they would only offer to trade out and not offer a warranty, their own customer service said that the store was doing me a favor by doing that.

Ive shopped here on several occasions for the wife. I got some good deals too.

Dont know what happened to my review I posted a few weeks ago...but here it is again. This location just plain sucks. The customer service is the worst ill seen from any store. No help from any of the employees at all. Dont waste your time going here.

Exceptional customer service and very professional

Thank you to all the guys at this location....

Everyone was incredibly helpful and knowledgeable. Extra kudos to store manager Pete for helping me get exactly what I needed!