My experience with hertz auto sales was amazing Ryan and Todd helped me and my husband purchase a car and went over and beyond to make sure we were satisfied with are decision in a non pressure way. They also stayed past closing time twice just to make sure we were happy with are choice
Hertz Auto Sales on Riverside Avenue in Roseville-When they say haggle free purchasing, that’s exactly what my experience was. I really dreaded the thought of auto shopping but Daniel Prestriedge made it fast easy and I left there with exactly the car I was searching for and at a very fair and competitive price.Thank you Hertz Auto Sales and Daniel.
Initial reaction was lackluster. A salesman greeted me and when I told what I was there for he told me that I was in the wrong place.Cue the eyeroll.When I continued to explain then the faintest glimmer of recognition flickered in his eyes. He turned to his peers and repeated what I just explained to him. A much more competent person took care of me from there. The rest of my experience was pretty positive.
Fantastic and straight forward. Just how we like it!
Purchased a car here almost a year and a half ago. Great selection of cars. Very competitive pricing, clean vehicles. Complete disclosure. 100% No pressure environment. A few small things needed changing and they, (Hertz car sales) took care of the smallest details quickly. I would recommend the Roseville location. Thank you!
Working with David was a pure pleasure for me! I appreciated him taking the time to simply work with me through the process and make sure that everything was handled from start to finish. In fact, everyone was great at Hertz Car Sales! I will be sure to recommend it to any of my friends. We love the car very much!
We just had a great experience buying a car. Thank you, Nathan! The car was much nicer than I expected and we are very pleased with our purchase.
Very friendly salesman, did not pressure us, let us look around without any hassle.We didnt buy, but I would definitely recommend shopping here, prices are very reasonable, cars are clean and well maintained especially for previous rental cars. I will absolutely be looking for my next car on this lot.
We are very happy and satisfied with the car we bought at Hertz car rental. The best price I could find. I appreciated the time that was taken by the sales employee to look at different cars, and the managers willingness to work with me, and take care of my needs.
Between 1 & 10, I give this place a 10!! This was the best car buying experience that I have ever had. The guys that work there were very helpful and friendly especially Todd Fehi. What a great guy!!! Thank you again. I love my car!!
Good people and service. Prices are good also.
Prices are great . You cant beat their deals. You can also buy extended warranty. I think you all should try it...
My husband and I have purchased two cars from here and each experience was great. The sales people dont push you into anything. If there is an issue, they are great about fixing it. I went in there knowing exactly what I wanted and they showed it to me. I never felt pressured into making a purchase. I worked with two sales people, and they were both friendly and professional. I will come back in the future.
Nestor was a wonderful salesman, not pushy at all but definitely kind and patient. The entire staff was very hospitable as we waited for the paperwork to process while they were starting to close up for the night. The car I purchased has treated me well since I bought it a month ago, running perfectly. And I got it for a great price. Would highly recommend Hertz Car Sales.
Very pleased with the service I received here. Nice lot; friendly, low pressure salesmen; large inventory to choose from. Scott Anderson was helpful, patient, and trustworthy; and made my car buying process quick, easy and stress-free. Best of all, I drove out in a great car at an affordable price! 😄
As a first time buyer I felt really comfortable with the staff. They worked around my budget and wants.
I wouldn’t even give 1 STAR but you have to to leave a review! I have brought several cars from Hertz. I highly recommend NEVER going to Roseville location. The customer service was the worse service I have ever had! If you do go here work with Jessie he is nice. My husband and I got preapproved for a civic Honda for my daughter we live over 2 hours from the location. I spoke to mangers several times we wanted to buy the car. I told them we were driving up to buy it. They kept saying they couldn’t hold it! I wasn’t asking them to hold it I was buying it! An hour in the drive they call me and tell me someone is test driving the car and I could pull over and wait to see if the person bought the car! Are you serious the worse customer service ever!!! We didn’t pull over we turned around drove to our Honda dealer my daughter now has a 2019 Brand new car!! As we were signing paperwork at Honda I got a text from Roseville Hertz the people that test drove the car weren’t able to get approved! That’s karma for your bad customer service! If you want to buy a car from Hertz go to Hayward, Santa Clara, or San Francisco, they are in different group then Roseville and their customer service is excellent.
I love the no haggle policy. The no negotiable price actually made our experience better at Hertz Car Sales. Eric helped us and they have a lot of used cars with good prices. Very competitive and way cheaper than buying a car at a dealership. They offer 12 month or 12k miles warranty if you buy from them. We spent at least 2 or 3 hours total (test drive and paperwork)there and it was the most pleasant car-buying experience that I have ever had.
Very professional. Not pushy, but upfront and honest about what they could do for us. Very friendly salesman named Rigel Hill. Great experience and no bullying. Pleasantly surprised. Would go back again! Got a great car for my daughter. So glad we went. 2nd car weve bought from Hertz.
*OUT OF STATE BUYERS BEWARES!!!*Im a Northern Nevada resident who called the Roseville CA location six days ago to discuss financing a used car from this dealership. Got out there to find out theyre cash only if youre an out of state customer. So Dear Hertz, grow a brain and send your people a memo. How hard is that?! Even the salesman didnt know about this recent policy change until we were starting the purchase process today. What a joke. I will never attempt a business transaction of any sort with Hertz again.
Excellent service by Sean, his manager and the finance guys! I bought a car and just getting ready to take it home and a disaster happened! Sean handled everything professionally as did the rest of the crew at Hertz - I left with a different car, but happy. I will recommend this business to many people.
Solid cars at a fair price. Great people to work with
We bought a car (camry) today from hertz Roseville and I have to say that it was one of the easiest and best car buying experience we had. Mr Moe Finn was extremely helpful and patient. Everyone was friendly even after working for 12 hours. We also got a great deal on protection plans. Highly advice anyone to shop from hertz for a reliable clean used car
Enjoyed buying a car from them, friendly and very helpful plus they had better deals than anyone else and I checked out all the places.
Great place to buy a nice car without the outrageous sticker price.
Very good customer service. I was looking for a car and the person who showed us the car was very polite and patient..answered all my questions patiently and was very respectful. I would recommend this place to anybody who is looking to buy a car
The no haggle prices made it easy,just pick out the car and then simple paperwork. They even got me great financing from a local credit union. Not much waiting around juat the time to type up the paperwork.
We went to Hertz in Roseville (from Nevada) to buy a certified used car. The staff is nice and we completed the transaction in about 5 hours. We reviewed the cars they offered on line first and also called to make sure the car we wanted was still there. We took a test drive with one of the staff. Their selection of cars was pretty good.
Bought a great car here back in 2014 but was sold on to purchasing an extra warranty for an extra $2000. The salesman at the time assured me that if I didnt use the warranty at all it would get refunded when my car reached its 7year or 100k miles on the car from the date I purchased. Luckily my car has been good to me and I have passed the 100k mark with no issues and had no use for the mechanical warranty, thanks to it being a Toyota. Of course once I paid off the car and gave them a call about what the initial saleman told me I would get refunded if the warranty wasnt used at all, they tell me the opposite . That I pretty much paid an extra $2000 for nothing. If I knew that, you think I would have made use of $2000 actually really going towards my car instead of an empty promise. I guess it sucks for me, but I will not be buying my next car through Hertz again. Might as well go to the dealership next time at the price I paid for my car .
Nathan is a fantastic salesman. Treated my family and I with respect. Wasnt pushy about selling a car and made every effort to accommodate us. Thank you very much!
Renting to buy program is great! First day of rental. So far so good. Jesse is terrific!
RECOMMENDED. These guys sold my family a great car at a fair price--we love it. My salesman was Eric. Then, we thought we had a problem with the car (turns out it was fine), so returned it to them for a day. They took care of it, and the manager Randy took care of us, too.
Great place to buy a car. The sales person, Ronnie, provided excellent customer service with none of he high pressure that is normally associated with used car sales. I would recommend this location.
I bought a car from there. No haggle pricing is good. Quick and friendly service.
Bought a car as they were hands-down the cheapest for a dealership. Customer service was mediocre at best. Salesman seemed barely half interested in selling us a car.Got conflicting info from the financial guy and salesman in regards to warranty and it ends up the salesman was incorrect about telling us the factory warranty was still good when it wasnt.Final straw was only one key. When asked about a second, was told we can buy one. I know all cars come with two keys when new, and the car we bought was a single owner 2017 model so I see no reason why it didnt have two keys. When we pushed the issue, we were told its stated on their website that only one key is provided. We didnt buy from a website, we bought from a salesman at a physical location so how could we have known as the salesman failed to tell us this to start with.Overall, while their pricing was good, their service makes me not want to go back again.
I went there with the personal assurance of the condition of a car. It wasnt even close to what was described. The showroom area was nice and was like a new car showroom.I will never recommend this place to anyone. Lying to a potential customer is bad form, and in a strong economy it is just plain stupid. Far too many other places to shop. Dont waste your time, go anywhere else.
Decent prices. However, the guy in charge of the car loans is a liar. He straight up lied to me.
This place sucks! They never have any rentals in stock and although Im there to pick up temporary rental while my new car is in the shop the sleazy salespeople dont hesitate to pitch you regardless of the day Ive had and my reason for being there
Bought a vehicle here. Price was good, no sales pressure, except the warranty at the end. I would go back.
Sorry to Kelly and Eric.... my stupid Smart Phone isnt as smart as I had hoped! We did manage to find another Yaris just like the one we wanted, though! Guess where? Hertz in San Francisco... with 2K less miles and only 700 dollars more... so we werent entirely put out and we got what we wanted. Hope things are well with your family, Kelly! Thanks again for trying your best, guys!
Tyler Helped with getting me just the right vehicle for my trip I really appreciated his excellent customer service.
Nathan and his team were awesome! Thank you for helping my fiance find the perfect car! We will be back forsure!
Weve purchased from this location and they are very easy to work with, dont let rental return spook you, you can find some nice packages on the cars and save yourself the new-car depreciation hit. For instance, our last car purchased was a 2013 Chevy Cruze, very low miles, a rental return, but it was loaded with heated leather seats, full MyLink 7 infotainment system and tinted rear windows. Give them a try and youll also find its not a pressure sale, either. Very painless.
AVOID THIS PLACE. Horrible customer service. Can’t stand on their own word. Got way better deal than their biased offer. Also, you guys made me think I cant buy it or deserve it, guess what? I got Mustang from somewhere else next day. So You are the one losers
My experience with the sales/financing team was great, but the technicians there are complete morons. They removed a nut from my battery terminal during the inspection and forgot to put it back on! This wasnt just any nut either, its a special one that is apparently impossible to find or even order. Now I have to have my whole battery terminal replaced.
Good prices and varied selection
I purchased a 2016 Nissan Sentra less than 6 months ago from Hertz. I didnt particularly care for my salesman because when I asked him a question his reply was always I dont know I think the Mgr. and/or assistant mgr.s should shadow their sales people on occasions. Voltage on battery went bad 2 months after purchase. Hertz did take care of it. The repair shop behind them is not affiliated w/Hertz them selves; however, Hertz uses them for their service. The man at repair shop said he was replacing it with a new battery. I signed one paper & took copy of an invoice home to realize the invoice stated they put a used battery in. ????. Im having a front brake issue as of two weeks ago. Its intermittent so Im aware their in the process of wearing down, out probably soon which I will not b happy if they dont fix due to the fact that when u pay over 10,000 for a newer 2 yr. old car I feel these used dealerships should cover parts & labor for the brakes, not just engine & trany for a year. Mayb they do. i will let you all know soon.
Supposed to meet salesman there. He never showed up. Another salesman said he could assist me in looking at used cars. He was impatient. When I looked at a car and did not like it for some reason and asked to.look at another car he showed disgust because he now had to go get another set of keys. I decided this was not the place worthy of my money and left never to come back. The original salesman called me a week later and wanted to know when I was going to come back. I told him never and explained to him why.
Is ok, they dont make a lot effort to make feel welcome.
Everything went smooth and quick. Great fast service.
We love our car but salesman was not very friendly and we were preapproved still took 3 hours our salesman was on his phone most of the time never offered coffee or anything he told us we will have 2nd key in 1 week my wife called ronnie that was our salesman 3 times 2 get our key he never called her back so she called the manager he said our key been here for 3 days Thanks for keeping us waiting Ronnie we have brought 3 cars now from Hertz the last two from Hertz on Fulton sac they are more professional got us coffee and a soda next year we are getting a new car 4 my wife we r going to Hertz on Fulton never go to roseville again
I am so happy to be dealing with hertz I love my kia and plan to buy another ine soon. Chris Wagner was awesome to deal with and will deal with him again on my next car. I totally recommend Hertz for your vehicles. Priced below blue book and grrat deals. Go see Chris at the Roseville location.
I have bought 3 certified used cars from these folks. Very happy with my purchases.
I used their pathfinderfrom Cali to Montana1909 miles it was great!Thank you
This office has great customer service. Our car was ready when we arrived.
If your buying a car make sure you get everything before hand i not only purchased a car out the day I went in but I was told I was receiving two keys signed my paperwork (stating the car had two keys and they would be giving me two keys ! Lies falls information on contract!!!! the gentleman that helped me said he would have a key for me in a week lied trieng to get them to call me back was the worst and manager didn’t seem to car either everyone I spoke to pushed me off . Well that’s sad never did get key and first one had issues after 2nd week and had to pay for it myself. Well looking to purchsse another car for our family i am taking my business else were lost mine and friends family business.
Friendly staff and good prices
We purchased 3 vehicles from here.. nice clean affordable cars and great customer service
So easy! Excellent cars and the guys that assisted me were fantastic!!
The guy in the finance (think his name is Randy) is a complete jack a$$. The sales person name Ronnie was really helpful though.
Low stress car shopping and helpful staff. Great experience for a first time car buyer.
Nice cars, nice people. In and out in minutes!
Everything went well, not what you think of when someone says used car sales. Presently surprised.
Found the car online. Drove it. Paid and was done with the whole process in 1 hour. Thank you, Scotty!
I went to buy a car that they posted online and the posted car has different structure than the actual car and they didn’t show that part and not said anything. Then I try to talk to them but I never seen like that manager. I never expect like that ethics from one responsible person.
Stopped in here to check out their cars. Good prices. No pressure.
Decent prices, clean cars, good place to buy!
Great selection, no haggling and friendly sales people.
This was by far the worst service I have ever received from a supervisor . Because Hertz was not able to abide by their own policy that they stated and I have a copy of, I called to correct their mistake. Mind you I spoke to a kind representative Eric, but because he needed authorization form a supervisor I was transferred to Randy. Apparently I should have came in because after he rudely informed me that he has customers so I would need to come in to speak to him because he doesnt have time to talk on the phone. So instead of doing his job that he is getting paid for her would rAther be lazy and not speak to me over the phone. I will never rent from this location, apparently its the customers fault that they were charged twice for a month rental. I will dispute with my bank, but I do advise anyone whom attempts to rent from here to verify your credit card ND make sure you never come in contact with Randy Brown the supervisor. I will be contacting their corporate office and making a statement on the B.B.B. Once again I will like to show appreciation to Eric. He is a very kind and knowledgeable associate that on my opinion should be the supervisor considering he knows the first thing about being a great employee, and its listening to the customer. Thank-you Eric
Took longer than I wanted, but they were on a skeleton staff for 4th of July. Ronnie was especially helpful!!! Walked me thru the whole thing so patiently!!
Easy place to buy a car.
Nice sales guys here. Cars are at a decent price.
Good, Scott was non pressure.
Nice selection great sales people
Good customer service.everyone so nice
They are knowledgeable and give you a straightforward answer
Nate was very helpful, friendly & very professional
Poor customer service and trying to hard to push extended warranty ect.
They use unscrupulous practices. Made me wait 5 hours and used bait and switch tactics. Forced a lender on me and added things to the contract that I didnt agree to. Avoid this company.
Good cars,no pressure
Low pressure, good selection
Horrible service here, go somewhere else to get a car.
This two guys working here doesnt know how to provide customer service
Not a good location, cramped and minimally stated.
I had to drive to Roseville because Hertz on Fulton Ave. had no cars. I had reserved and prepaid to pick my car up at the Hertz site on Fulton!! Not a happy customer.
Friendly staff. I bought a car from there.
Nice service
Awesome experience
The salesman was very friendly