I love love my new (used) car its so cool and fun to drive but she was sold a little dirty on the inside. Its disappointing to get something soo expensive and it doesnt look like its been cleaned up. I didnt see it at the time (evening purchase) but I hope this review is read by anyone at the dealership & it gets folks cleaning the used cars especially the Mazdas to be sold. You can see in the pictures it needs a good wiping, even the windshield is dirty but that couldnt be seen in a picture for reference.

Tracey was great. They worked on my car asked to keep it that night to ensure the tire was good. Found it still lost some air figured out the issue and fixed. Very happy with the service and gracious approach to service.

ERIC WAS AMAZINGLY PATIENT AND SO KIND, THE BEST SALESREP IVE SEEN IN A WHILE ! The entire team was welcoming and helpful. Thanks to Eric for keeping in touch, listening, multitasking, and really putting forth the best car buying experience!

I have been a customer at Whitten since 2005. Their service department is second to none. Their service reps are always courteous, professional and accommodating. The techs do a great job as well. My car is always returned without any need to clean up after its serviced. I trust my car with Whitten.

I purchased my CX9 from Whitten Mazda a couple of weeks ago. The staff at Whitten made this the best car buying experience I have ever had. My salesperson, Melvin was awesome. He showed me a couple of different vehicles and their features. He walked me through the process, making my decision easy. The finance person, Jay was great. He showed me all of the financial and vehicle protection options available to me. This was a seamless process, allowing me to make the best option for myself. I will definitely go back to Whitten for my next purchase. The dreaded car buying process was made easy by the folks here. They know how to take care of their customers!

Service department has very poor customer service skills. Each time I’ve visited (twice now, different employees) I’ve been treated poorly. Will not return for service, or to purchase another vehicle. Would recommend you take your service elsewhere.

Needed to write a deserved review. After a couple weeks of driving my new Mazda I am still as in love as the first day I test drove it. I want to personally thank Jon and Darryl for steering me in the right direction and making the process as easy and painless as possible. Highly recommend coming to the Whitten family for anyone looking for a new car!!

I deal with 3 service providers for our cars and yours is by far the best. Great staff.Thanks

Solid experience. I was able to work things out over the phone and just drive in and sign a couple papers. Salesman (Bill Edward) didn’t rush when going over all of the vehicles features. He gave us his card and asked us to call if he can go back over anything if questions came up. Good work

All staff were wearing masks which was very comforting. They had low inventory at the time but didn’t treat me like a jerk as another local dealership did.The process was also relatively quick.

We had a terrific experience purchasing a used Mazda from Whitten. Harold Toast had our car waiting for a test drive, was thoughtful in answering our questions, patient with our various requests, and never once made us feel pressured in our decision-making process. Ron was an engaged, down-to-earth, and creative sales manager who negotiated fairly and found local financing that surpassed the already low rates offered by our larger bank. And today, Hope, the finance manager called to let us know that a better rate had been offered from the same bank and we simply needed to re-sign some paperwork. Very pleased with the whole experience and level of customer care in the process.

Adam was very friendly and helpful. He suggested I get my inspection done, which saved me time from having to go elsewhere. I was able to pick my car up after work and was pleased with how much smoother it ran and being able to have CarPlay.

Tracey Boone has always made sure that our experience was the best! We were checked in right away, and our Mazda 3 was ready much sooner than we expected. She let us know as soon as it was ready, and we were able to go pick it up while we were still out running errands. I highly recommend Whitten service.

In a nutshell, five stars is not enough! Not the typical dealership I was used to. The relaxed atmosphere and calm staff I’m sure would make for a great car buying experience for everyone. Not in one instance felt pressured to take uninformed decisions, something so common in other dealerships. My guy was Bill Edwards. I swear, I’d buy vehicles from this guy anytime, and that’s because he was able to make me trust him! Never did he ask me if he could earn my business or BS me with junk info. Instead he had already pulled out the vehicle I intended to purchase prior to my arrival. Once there, I test drove it and then sat down to talk business. I was bringing my own financing from the bank, but they made me an even better offer. He asked a few times whether I was familiar with the vehicle I was purchasing and its technology and insisted to go over some stuff. I appreciated that. We ended up concluding the deal and I truly consider my car buying experience with them, very satisfying! I will recommend them to anyone I know looking to buy a car, and I’m sure they won’t be disappointed! To Bill Edwards: I didn’t know you before and you certainly didn’t knew me, however you earned my respect! Thank you for making this an unforgettable positive experience!

Set up appointment on their web site, easy to use. Took advantage of their eve-before drop off service. Then they just call me to pick it up. The rep was very nice.

I just took my new car to Mazda for a fix from a hit and run. I took it in on Aug 3rd and received it September 3rd (a full month). I was told that because the car is new, the parts would take a long time to come in, which they did, but I was told to wait to bring it in for nearly 2 weeks so they could order the necessary parts. Unfortunately, they didnt order all of the correct parts because they based the order off of the insurance companys estimate. Im not sure why they would have me wait to bring in a car if they werent going to be sure what parts they actually needed. Waiting to bring the car in only dragged on the process more since they actually had to look at the car to figure out what was needed. Additionally, I felt that there was a lack of communication as to what was going on with my car for weeks. The original estimate was 5 days and I would receive email updates that the car was still in the bodyshop and they would update me later. I had to call many times and beg them to give me a date as to when I could expect my car. I called at least 10 times for updates because the information I received in the email was either no update or inaccurate information. The experience was frustrating.

I am not giving a full five stars like I normally would. They did fine as far as performing my state inspection. Although I had some Air Conditioning issues that I asked to be checked. And it turned into one of those situations that they could not duplicate the problem. Ironically, I have not noticed the problem since the car was there, so maybe it was just a fluke. I will give at least 3 stars because they indicated that they did try for multiple days, and they did get the car back to me in a reasonable time. They just were not able to get my car to have the problem that I noted, so no repairs were performed, and the labor costs are something to get used to being they are much higher these days than I remember them being last time I paid for work at any shop. Still a decent shop just the same. Thanks for trying.

I had a oil change and tire rotation. Everything went well. My service guy worked extra hard to get me through quickly since I was waiting. I really appreciate their service.

Hands down best customer service experience I have ever had. My car broke down during a move to Massachusetts and the employees here at Whitten Mazda were all so helpful and nice. They went out of their way to ensure my car was safe to drive for the rest of my move. Jason was very hands on and attentive with every aspect of my visit. I can’t thank y’all enough!

Harold, Ron & J were great! Perfect customer service. I was in a car accident and totaled my last Mazda I’ve had several and love them and definitely wanted another one. They made this process super easy for me and my husband and we will definitely be going back in the future.

I was visiting from out of town and Whitten service and parts was accommodating and supportive to replace my tire, in-and-out.

It was a wonderful experience. Everyone was so helpful especially Melvin Williams, who seemed to be waiting outside on the bench for me when I pulled up. He answered all my questions and gave me all of my options. Melvin, Ron, Dave, and Hope deserve a raise!

I went in for general service and maintenance. I was met by a very pleasant and professional service tech. I waited for my vehicle. It was completed promptly and I was out the door in no time. The work was done well and quickly and everyone was very pleasant to work with. A Great Experience!!

There was a mix up on the parts being available for the work on my car so I had to reschedule. I think it was my mistake but when I came in and had the work done the service writer had my car washed and cleaned inside and gave me a full tank of gas. Totally unexpected. I was very happy!

So theres a gentleman named Jason who helped me fix an issue that I was having, and I truly felt like he cared. Jason help me find a solution to my problem and it was very helpful. When I do want to get a new car I will be going back. THANKS ALOT!

Everyone there was just wonderful. I was going to drop my car off and not wait for it thinking it would take a few days to get inspection oil change and tire rotation. To my surprise it was done in an hour! I was thrilled.

The current set of service team at Whitten Mazda are precise, pay attention to customers, polite and take care of providing excellent service.Kudos. Consider Witten for vehicle service needs.

Great place! Ryan, Harold and Ron did a great job. They helped me get into my new car. Great hometown dealership.

Friendly and professional service.They kept me updated and explained any extra services that would be helpful.

The most fun I have ever had buying a vehicle. Geraldine was so personable, knowledgeable and just fun to be around.

Took my 2018 cx 9 to have my touch screen replaced. It was delaminating from the inside. They verified it was covered under warranty and I also asked them to put in the android auto feature. They installed it, car look immaculate, you would never know they had to take the dash apart. Got a courtesy car for the day until mine was ready. All in all, great service and I am loving my android auto.

Adam was informative through the process and made sure to keep me updated while my vehicle was in service on the progress of having the vehicle completed.

Absolutely fantastic family owned business. Everyone was outstanding and made our experience a positive one to remember

First time purchasing a new car and Harold made it a smooth and easy experience and did everything he could to get my new car.

Everyone I spoke with, emailed, text, phone and in person was excellent. They made it very easy for me to purchase the only red with white manual soft top in the entire country! I love my 5th Miata.

The staff were amazing and very accommodating . They made my car buying experience easy and pressure free

We had a great sales person (Geraldine Chisholm), but due to no fault of hers, it ended up taking 3 hours to fill out the paperwork and leave with our car. The main problem was that it wasnt cleaned up well and gassed before we arrived, so the cleaning had to be done (redone) after we arrived. Then, since it was nearly an hour past closing time, I drove Geraldine to get tank filled while she explained the main features of the car. When we returned to the dealership, everyone had left, so we waited for Geraldine to finish up and go to her car since we were uncomfortable leaving her by herself at 9:00 at night. I could tell she was embarrassed by this, but she remained personable and pleasant. Bottom line, though, is we really like the car and are very pleased that we purchased it.

Whitten Brothers was able to secure the vehicle and color choice that we wanted and were very helpful in explaining all the features of the new car. After some negotiation, I received what I considered to be a good deal, based on my research. Overall, a good buying experience.

Prompt, courteous service for a routine oil / filter change. Tracey was very communicative and helpful throughout the entire process.

Terrible customer service, I would leave zero stars if that was an option. I called to make an appointment for a test drive for a particular, brand new vehicle, which they assured me was still available. I let them know that I was driving over 2 hours to see that one vehicle and was very interested, to please call me if anything changed with the availability. I arrived for my appointment and they informed me that it was sold. They never even called to let me know that it was no longer available, even though they were aware of how far I was coming to see it. They did not apologize or even offer to show me any other vehicle, just stood there and stared at me after they said the vehicle that I came to see was gone. I was extremely disappointed in their lack of professionalism and care for their customers. It all worked out, because while driving through a neighboring car lot, upset at how I was treated, I met an extremely friendly, knowledgeable, helpful, professional salesman and ended up buying a fully loaded SUV from him on the spot, that cost over $10,000 more than the Mazda that I was going to purchase. Just a tip, being kind and professional is always a good idea, especially if you work in Customer Service.

I purchased my car from here with an awesome salesperson Harold. During the last year the car has be in the body shop twice. Dennis and his team repaired my mazda wonderfully making it look brand new again inside and out. Thanks also to Mr. Cochran for for managing and staffing a dealership with awesome people who know their stuff. Thanks Whitten!

My second time leasing from Whitten Bros. Mazda was a smooth and pleasant experience. Bill Edwards made everything very easy and just a few hours later I drove home in my new Miata.

I received excellent customer service from Whitten Mazda I would gladly purchase again. There was no pressure sales whatsoever.

Whitten Mazda on Midlothian Turnpike is where to buy your next vehicle. Customer service is a 10. They are attentive and not pushy. Their knowledgeable staff and even mechanics have over 20 years of all working together like a family and they make you feel like family when you’re in the establishment. I would highly recommend a Mazda.

Had a great experience with the staff. Large selection, fair prices, and the team works hard to make the entire process easy. I would certainly recommend Whitten Brothers and will likely go there first for my next vehicle.

Amazing staff. The entire process was great. Showroom, salesman and finance department were knowledgeable and helpful. This was the best car buying experience I have had.Thank you to Wild Bill Edwards and Ms Hope for your assistance..Ray Carr proud owner of a 2020 CX5 Touring!

Great experience! I was very happy! Super friendly, no pressure and they gave me a fair deal!

I just bought a new Mazda Miata from Whitten Brothers, and it was a fantastic experience! My salesperson, Geraldine, went above and beyond in making sure I found the right car and that I was taken care of. My experiences with the sales manager, Ron, as well as the finance office were great as well. I highly recommend Whitten Brothers if you are in the market for a new Mazda.

Quality service! but expensive

I love my Madza 3 and the honest service at Whitten Bros. It was easy to buy here.

Great overall! Best car buying experience ever. Mr Bill was an amazing sales rep. Very personable and knowledgeable about the vehicle that i purchased. Mr Bill went beyond the call to make sure that I had a awesome experience and felt good about my purchase. I would recommend Whitten and Bill to my friends and family for future purchases.

Bought my Mazda CX-5 in September and had an absolutely flawless experience. Fast forward to yesterday as I was driving home opened my glove box to get something and out tumbles a cache of hickory nut shells and shredded paper. It seems a mouse was enjoying my new car as much as I was!Called the dealership and they had that mouse gone and it’s nest cleaned out in no time.Thank you very much for the wonderful service.Teresa

Recently bought my second CX-5 here. Great experience from top to bottom, specifically our consultant Melvin – who took the time to answer all of our crazy questions, and treated us very kindly - very knowledgeable and professional. The entire team at Whitten was great–and my family is appreciative!

My Experience was great, and Bill was a gentleman from beginning to end of sale. The staff were very respectful and kind. I would recommend Whitten Brothers Mazda for a great auto experience!!

The staff is always very courteous. The service is always excellent.

I had a great experience trading in my car and purchasing a new vehicle with Melvin!

Bill Edwards was great. After research online I scheduled a time to come in and test drive the Mazda CX-5. He had the Carfax printed and gave me some more background on the vehicle and let me ride. He wasnt pushy, he told me about putting a deposit on it if I wanted but I could do it at any time. I ended up coming back and buying the car. The entire time they were nothing but professional and made my car buying experience easy. The no pressure approach they have is refreshing after the other car dealerships I went to that I had to fight them off like a zombie horde. I would highly recommend them to anyone

Prompt service while I waited! Answered my questions. Courteous and friendly employees!

Great service experience kept me informed about my car

The salesman Justin was very helpful and professional towards me and I really appreciated the knowledge that he has about the car I was buying .

Very professional. And was able to get my car completed on time. Kept me informed about what was going on.

Very helpful and friendly service! Highly recommend them if you want a good Mazda. Also can recommend the Dodge part. Will definitely be using Whitten Brothers for any automotive stuff

Fantastic experience!!! We bought our used CX 9 GT over the Memorial weekend and with the friendly staff, from Harold who took the time to introducing us to the brand and the vehicle, to Ron who helped with extra info needed to make the decision easy and to Mike who didnt mind taking the time to explain everything with the final process and then some. The price was the best we could find on the web. Imagine the Mazda dealer nearby did not have a better price, so we drove 1.5 hrs to pick up this vehicle. Even Ryan sends you a friendly video to contact you. Everyone there was friendly!! For us it was the best decision and Im glad we went to Whitten!!!

I highly recommend Whitten Brothers Mazda. My new car buying experience with Whitten was excellent. Whitten had the car I wanted at the best price I could find in the multi-state area surrounding Virginia. Bill Edwards, the Sales Rep, was very knowledgeable, completely honest, and highly accommodating. There were absolutely no surprises. As we all know, that’s extremely rare in today’s car market. When I need my next car I’ll talk to Whitten first.

My repair for CX9 is just replace Front bumper.However, It took more 3 weeks for my car to get repaired. The complete date is behind schedule.I had to use a loaner car for a long time.I do not understand the reason why the repair date is so behind . One of the reasons is to make some calibration for BSM which is the function for Rear bumper, though.

Dropped off my vehicle at 7:30am to have diagnostics run and brakes checked while I waited on-site. After a couple hours i was advised of the cost for 2 options regarding the navigation system and i declined both. Next i was advised that the brakes were fine as is. Then i was informed that the battery needed to be replaced and i told the service rep to go ahead and do that. Around noon i was told my car is ready. I paid the bill and drove off. The battery was not replaced (i was not charged for it either). I live in South Carolina and was visiting family and friends in Virginia. Now i have to get the battery replaced locally and spend more time getting that done.

Could not have been a better experience! Chris quoted a price that I paid less than 2 hours later. Everything was done as I needed it, and I feel good about my daughter continuing to drive her car.

ADAM IS AN AWESOME SERVICE WRITER. ALWAYS ON TOP OF THINGS WITH LOTS OF COMMUNICATION.

The whole process of booking my Mazda for its 175 K mile check up & getting it serviced was easy. Good communication during & explanation of needs was great by the service advisor.

I am speaking to the shopping experience at this specific location, during a pandemic, from a public health and safety standpoint.There was nothing wrong with the car shopping aspect in the typical fasion regarding trying a car out and discussing it after. However, one building was so crowded, social distancing of 6 ft was not always achievable (people wore masks there), and the second building that we shopped in had considerably less people in it, but multiple adults (3-4 separate people over the entire shopping time) walking around in the second building with no mask on. I kept finding myself wanting to be outside for safety. When it came time to talk after the test drive, I brought this up to the gentleman who was helping us, and he did pop inside before me to make sure that everyone in that moment was wearing mask, but it didnt take long for another person without a mask to walk in and pass by us, and no one appeared to say anything.Just not my cup of tea, we bought from elsewhere.

Everyone was so kind and friendly, I really enjoyed my experience buying a car from them!

Whiten Brothers Mazda was super easy to deal with. My sales person Darryl was very knowledge about the CX9. The manager Jay helped me finalize the deal and it was a very easy process from start to finish. I would definitely use this dealership again.

Dropped car off 7:30a.m. Tuesday morning for oil change tire rotation and recall on headlights. Schedule was made 10 days prior and they didnt have parts. Picked up on Saturday.... serious inconvenience. If you dont have parts customer should be told not to drop off.

Very quick and efficient. Easy to book online or via the Mazda App. The customer service was awesome too and they made sure everything that I wanted checked was good to go before handing the car back to me. I was in and out in about an hour.

Great people, polite and professional employees l. Wonderful atmosphere. 5 Star service all around!!!

It was easy and comfortable purchasing process. Bill was professional and kind.Thank you

If youre looking to buy a Mazda, Whitten Brothers is the place to go. Very friendly and personalized service. Thanks Harold, Bill, Ron and Hope!

Scheduled my 90,000 miles service. When I arrived, my service representative Robert did a great job explaining the details of the service. He did not try to sale me anything I did not need. Great experience and good price.

I had to take a Mazda pickup in for some recall work. I interacted with 5 different people in the service department including the manager over a 2 week period because the parts had to be ordered and EVERYONE I spoke to was extremely pleasant and professional. The day the work was being done I was kept in the loop on progress and it all went as planned.Great group of people I would without hesitation recommend them to anyone!!!!

Great customer service, work hard to do the job well!

Excellent customer service. Truly interested in getting you the best deal and just great people!!!!

Had such great service here! I went to the walk-in Express Service, they took me right away, texted me updates about my car, and gave me a thorough review of how my battery and everything was operating. Such friendly staff too. Highly recommend this place!

I am using Whitten Brothers Mazda over 12 years and love their professional knowledge and costumer service oriented attitude on day-to-day business. Specifically maintenance group are the best.

Great friendly service. Bill was very thorough in explaining everything about my new vehicle before I left the lot. Even staying past closing time to make sure I didn’t leave with any question unanswered.

Chris went over and above to take care of my cars service. Excellent communication, transparency on pricing and follow up.

Geraldine was great to work with. We bought a certified pre-owned Mazda and everything was very straight forward. We were shown pricing and all costs up front. No surprises. Would recommend.

Larry and Tracie do an excellent job in keeping the customer happy.. I drive from Petersburg because of their service to me.

Really impressed with not only the quality of work done, but the excellent customer service. Communication was great and they clearly stated what would be done and followed up afterward. Ive been twice now, once for a sunroof issue and just this past week for a passenger side mirror replacement and am beyond satisfied. Will definitely be back!

Geraldine was welcoming, knowledgeable and a pleasure to work with.

Very good interaction. Little to no horse trading/waiting so that’s a deal already.

My wife and myself were treated by the sale service very professionally. We very appreciatedthe patience and understanding while explainingthe details of sofisticated electronic systemsof new Mazda CX-5.Bill is one of the best salesman in your business !Thanks again.

This was an excellent experience! In particular I would like to highlight Hope the finance manager. She went above and beyond to ensure that my wife and I had a reasonable payment. She even helped us negotiate our car insurance as well. It was lovely to be treated as people not pocketbooks.

Daryl was a breath of fresh air... it took us 2 months to find the right colour/features we wanted, he stuck with us and wasn’t pushy. Along with that he was knowledgeable, thorough and courteous.We are very pleased with our car purchase!

Salesmen spent a few hours going over the stock they had to offer, down to the details of differing trim levels.Great experience in dealing with they’re sales team and sales manager Bob in particular, he helped move everything along quite swiftly. Left their dealership in my new Mazda3 and now I’m trying to find more excuses to get behind the wheel all day.

Fast service as requested!!

Geraldine Chisholm was ****Wonderful*****Great car buying experience!

Always a wonderful experience. Exceptional service.

Great Service 30 min oil change

While satisfied with the service, scheduling leaves a lot to be desired. Took too long to get an appointment.....

Flew in to this dealership from another state to buy a Mazda Miata and then drove it 7.5 hours back home. They were wonderful every step of the way. Our salesperson, Harold Toast, picked us up from the airport (he was waiting there before we even landed!) and gave us a ride to the dealership. They honored the price we agreed on. No bait and switch tactics occurred. They were completely honest and I had a wonderful experience. The titling process was taken care of perfectly by Daisy, the titling clerk. I had no issues with getting plates, and they even offered to renew my temporary tag and registration since things were slow with my home state due to Covid. They have done everything possible to make the transaction smooth, and I would highly recommend them. Ive helped buy several cars before, and this was by far one of my favorite experiences across a wide variety of dealerships.