Marcus made my experience so easy. He is truly exceptional at what he does. I had no intentions of leaving the day I visited with a vehicle but he made the process so easy and stress free. I love my civic! Everyone has been so kind and I look forward to my services because of that!

I recently purchased a new Honda CRV from West Broad Honda. My overall experience was excellent. My sales consultant, Mr. Marcus Freeman, was very thorough in explaining each step of the process. My new car was not available the day I ordered it, but Mr. Freeman kept me abreast of when I could expect to get my new Honda. I was thoroughly impressed.

The team at West Broad Honda is phenomenal! I worked with Brett on the purchase of my 2022 Honda Pilot. The process from test driving to leaving with my vehicle took about 3 and a half hours. They really worked to get me in and out because I work night shift. I really appreciate that. Plus I LOVE my new SUV. If you are are in the market for a vehicle, the West Broad Honda team will not disappoint.

I purchased my 2017 Honda Civic here and have gotten it serviced at West Broad Honda ever since. From then to now, the staff at West Broad Honda delivers! The night I bought my car, staff stayed late to make sure I understood everything about my car and the car buying process. I got a highly competitive interest rate to boot! Just today, a mechanic and service representative stayed late (past 6pm on a Friday) ensuring I could pick up my car before the long holiday weekend after a warranty-covered AC condenser replacement. I cannot thank you enough!! They also managed to squeeze in my free state inspection! A few years ago, when waiting for my car to receive regularly scheduled maintenance, I thought it took too long (matter of hours not minutes) and shared my experience in an automated feedback/survey. Since then, appointments are required and theyre much better about doing maintenance in a reasonable time frame, according to whether or not youre waiting at the dealership or dropping off. All this is to say, West Broad Honda is responsive to customer feedback. While I hope my Honda lasts a long, long time like all Hondas, I know if if I ever need to buy another car, Ill shop at West Broad Honda! Thank you, West Broad Honda folks! 🙂

I recently bought a 2021 CR-V from West Broad Honda and the service was fantastic! Everyone was so kind and really took the time to explain everything to me and answer all my questions. David in sales was great to work with and showed me all the ins and outs of my new car and Tim in finance got me the best interest rate and a first time car buyer discount on my warranty! Highly recommend!

Customers be aware, make sure you check to make sure the services you paid for were actually performed. Took my car in for state inspection and tire rotation. I paid for both services and when picking up vehicle, realized my tires were not rotated. I had a mark on one rim and knew it was not rotated. Went back in to let the service agent know, he said he will take care of it. No apology as to why it was not performed and had to wait for it even though I had dropped it off first thing in the morning. I also had to pay a 4.99 material charge for supplies. When asked why do I have this charge, I was told they charge this fee for everyone. Why would they charge a misc/material fee for state inspection and tire rotation? I did not expect this from a Honda dealership. I understand if this was an oversight but no apology or even a refund for something that was not originally performed and had to wait for something that should have been done when they had my car.

I purchased my Honda CRV back in July. I had a great experience with West Broad Honda. Conrad Irons and Donald Johnson were very personable. Mr. Irons made the Financing process painless and he made sure that I understood everything before signing the contract. Mr. Johnson made sure that I was familiar with all of the bells and whistles in my newly purchased vehicle before leaving the dealership. I would definitely recommend this dealership.

Exceptional service! That is why I keep coming back to West Broad Honda! The Service Department gave me a discount too! The always work with me! Outstanding customer service! Explain everything to me throughout the service. Knowledgeable and professional! Thank you for the outstanding service! Thank you! Allison Woods, Happy Customer.

We decided to buy a Honda CRV AWD in coordination with our move to Richmond from New York. We checked out several Honda suppliers and financing options in the area. Chris Dvorak at West Broad Honda offered us by far the best deal and secured the exact vehicle we wanted at a time that inventory was at an all time low. Everything with the transaction went smoothly and we know we are now in safe hands with West Broad for any needs we might have with our car in the future

My salesman Cory Schreiner was great! I’d definitely recommend him to my friends/family. I did my finance with Tim Cartwright and he actually made the signing process really enjoyable!! Thank you guys for your time and great customer service!

Recently purchased a 2018 Honda Accord and received excellent customer service from Salesman Mark Stigall

Saul and the entire team at West Broad Honda were wonderful. I came in knowing exactly what I wanted, and they didnt try to push me in any other direction (as is the case at many dealerships). They trusted me and were trustworthy in every step of the process. They took the time to explain everything from financing to features. Saul even went the (literal) extra mile to make sure I got my new car the same day because I needed to drive off the lot in another vehicle. Five stars!

Brought my car in for safety recall repairs. I was informed by Honda that I would be provided with a rental while my car was in the shop. Not only was there no rental, the old shuttle driver wouldnt even drive me 15 minutes home, because as he rudely kept repeating, I dont drive south of the river. There were two other customers in the shop and they were not interested in the shuttle. This guy was not busy. He just didnt feel like driving. When I need service in the future I sure wont bring it here.

Cory, Tim and Steve helped me out trading my 2015 Fit in for a 2022 HR-V! Great customer service and everyone there is so friendly! Service department is always honest and upfront about any repairs.

I had a great car buying experience with Kevin. He was attentive without being pushy. It felt like he cared about me & wanted to be sure I was making a sound decision with how I was spending my money. He was very knowledgeable about the cars. And I found him personable & easy to talk to. Also had a great experience with Phil in finance. I’ve never left a sales person & finance person at a dealership & thought “I enjoyed talking to him”. The time went by quickly. Thanks guys!

We came in with a few ideas in mind for a family vehicle, and Kevin Smith helped us find the right “fit.” He was extremely patient, knowledgeable and willing to help us with all our needs. Everyone we crossed paths with was professional and we were happy with the experience and our purchase. We will definitely head back when we upgrade our other car!

Thank you Kevin Smith of West Broad Honda for an incredible buying experience.

My experience at this dealership was nothing short of stellar. I needed a vehicle the same day since I was leaving town the next morning. Chris helped me through every step in the process and ensured on time delivery of the vehicle. Honda also had a great deal for college graduates and low APR financing, taking advantage of these deals is wise so if you are in the market for a new vehicle right now. The dealership also provides lifetime free state inspections and two free oil changes as a courtesy which I appreciate.

Prompt and professional service. I especially value that there is a clean and quiet place to wait that also provides access to the internet so that I can work remotely while having maintenance done n my car.

Five star experience all around.I cannot say enough good things about Mike McMillen; it took several weeks to find the right vehicle and his attention and follow up were just perfect—available if I had questions, but not pushy or overbearing. In spite of having far more buyers than vehicles in the current market, I felt like I received individual attention and noticed that everyone who came through the doors while I was there also received prompt and courteous attention, no matter what their inquiry was about. I was informed throughout the buying process what was happening next, so I wasnt simply left waiting and wondering.Darrell Allen also made an introduction to make sure I felt at home during the buying process and Chris Price handled all of the financing and paperwork readily, answering any questions and ensuring everything was in order.

A truly professional and enjoyable experience working with Mr. Kevin Smith. There was no pressure throughout the process and everything was explained thoroughly.

This place is incredible!!I was in VA from out of state when my car developed an issue. I took a chance and pulled into West Broad Honda, although feeling very apprehensive since Honda dealers in general dont have the best reputation. I really felt that I was at their mercy especially since I dont know a lot about cars. The service advisor was a young lady with dark hair (her name may have been Rose) who looked at the car, identified the problem, made sure the needed parts were in stock, and made arrangements for me to bring the car back early the next morning since I had a commitment in the afternoon and was leaving town the next morning.The next morning I arrived early. Within about an hour the car was repaired, a multipoint check was done (note: they said everything was fine and made no attempt to upsell) and they even washed the car! All of this for substantially less than I was prepared to spend. Amazing!If I have any regret at all it is that I cant give 10 stars. I dont live in VA but will seriously consider traveling there when it is time for my next Honda. This place is that good!

Absolutely LOVED Kevin Smith and Tim in finance! Thank you for being SO patient with my wonderful Paw and finding me MY beautiful 2022 Honda Civic! :;

I had a wonderful experience at West Broad. Mike MacMillan was extremely courteous. He showed me how to operate The computer screen. He hooked up the blue tooth and my radio stations. He showed me how to use my iphone with the screen and lots of other things. He was really helpful and very patient with this old lady. I definitely give him five stars.

Only drawback was the 3-hour wait for a battery change. It was an unanticipated happening, so to give some credit, I did not have an appointment.

They werent pushy at all. Stayed BELOW the price range we said we wanted and had a great over all experience. It was a pleasure to do business with Corey and Phil. Thank you West Broad Honda!

Drew was very friendly and took the time to patiently answer every question. And today, Monday called to schedule our car/fabric protection appointment, Chris Price (F&I) was also friendly and patient. It takes time to sign all the forms but he made that time a pleasant experience. Would highly recommend them both if you are in the market to purchase a new car! We love our new CR-V!

Andrew was very helpful from our first interaction until I received my keys to my new Nissan Altima. He and the financial team help me shop for a decent Auto Loan. Chris helped me get my financial process rolling. These representatives love their job helping people like myself. If you need a reliable vehicle and a team to help you achieve that goal. Go to West Broad Honda!

Kevin Smith was great. Made the buying experience quick, easy, and enjoyable. He worked with me on the price and got it down to an agreeable number. I couldn’t be happier with choice. Thanks Kevin and West Broad Honda!

This was our second pre-owned car purchase from West Broad Honda. Kevin Smith is amazing to work with. He is a great listener and we never felt any pressure to buy. He helped us fit great cars and we are so grateful to him and his team for their excellent service.

My appointment was at 1 PM for oil change and tire rotation. I was there around an hour which I was pleased about, I hate waiting. Everyone i came in contact with was super nice and friendly. That was my second visit and it was the same service on the first visit for a state inspection.

Every time I come back from West Broad Honda dealer for a repair something else break.I have 2005 Odyssey EX.1. Side sliding doors weren’t opening automatically. Got it fixed. 12 or 13 months later, (they have 12 months warranty), the side sliding door stopped working.2. Told them that my car had parasitic draw and wanted them to find out what was causing it. Got a call back later stating that they did diagnosis and determined that it was parasitic draw. I was so disappointed and decided to not spend more money with them.3. I got tired of unplugging the battery cable every night. Took the car to the dealer service. This time I reminded them multiple times that it’s a parasitic draw and so they need to find the root cause. They said it will cost me $110 to find the root cause. They called me later that it will cost me $320 for additional work to continue to find the cause and to repair it. That was a red flag. Finding the root cause was supposed to be $100. Steven Royal, the service advisor, told me it was up to me to continue with $320 or stop and get charged w $110. He put me into a corner and made me to pay for the technician’s incompetence. Again, the deal was to find the root cause for $110. I didn’t sign to pay per hour or extra house needed to find the cause. Anyways, I didn’t want to waste time and money without fixing the problem. The cause was the right power slide unit. The fix was leaving the unit unplugged. Does unplugging the unit cost $210? What a ripoff! I got in my car and noticed that the driver seat was not assembled all the way. Notified it to Steven. He put some pressure with his bare hands, and the plastics under the seat are assembled properly. I told Another problem - I came home and parked the car. Few minutes later, I had to drop off my son to work. I put the gear to rear. As I drive back, I hear squeaking sound that I didn’t have before. What the !!!!Am I wrong to suspect that they have bad practice to make money out of old cars? Maybe they have good reputation w new car sales and follow ups but not w old cars. Not all old cars come up with new problems after fixing something from the repair shop. My car started having problems after taking my car to this place.Used car owners, please share your experiences at the West Broad Honda.

Customer service was excellent…staff super friendly and welcoming and service was quick. Definitely a great experience. Mr royal ensured everything was taken care of and explained thoroughly.

I had Cory and he made my experience amazing process was fast since I sent him all the important stuff and while I was with Chris the finance guy who was also incredible by the time I had every I dotted he was putting my steering wheel cover and my window shades in my car and on my steering wheel along with a few extras I had in the car

I went in to Honda today not expecting to get a car at all. Someone from another car dealership actually told me to stop by there because he couldn’t do anything for me. Long story short. Kevin Smith took really good care of me! Didn’t waste my time, was very upfront & honest with my situation. I drove off the lot TODAY! In a brand new!!! 2019 Hyundai Tuscan!!!! Thanks again Kevin you’re AWESOME!!!!

Donald was fantastic- easy to work with, overly helpful, gave us what we felt was a great deal on our new (to us) Jeep Wrangler. He even got the paperwork going with all our details while we had to run off to do an errand to make it easier/quicker for us to complete the transaction. Didn’t feel pressured at any point. Phil in finance was also just as easy going got us in and out quickly and not pushy. Would highly recommend this team!

This was a first vehicle purchase for my son and he was treated with such kindness and respect. Everyone he interacted with took the time to explain each process and kept him updated from the beginning to end. He really appreciated being talked to like an adult! Thanks West Broad Honda!

I love West Broad Honda and more importantly I love their service department. For 10 years I drove a Honda Accord and loved the accord due to the service that I got with Scott Taylor. When I went to buy another car I bought a Subaru and drove it for about six years. I knew I needed a larger car due to five beautiful grandchildren and I wanted a third row seat. I was thrilled when I bought a Honda pilot and realized that Scott Taylor was still in the service department. He is very professional, knows everything about the pilot and most importantly has a lot of patience in teaching me all the new tech savvy things that are in the car. The Honda dealership is blessed to have such a loyal employee. I cannot say enough positive things about him. I am looking forward to doing business with the Broad Honda dealership and working with Scott.Roslyn WalkerRichmond Virginia

Went in for a lease. They had a staff meeting so I left to let them finish paperwork. I received numerous updates of my credit being continuously pulled. Called the salesman, Kevin, and requested they stop doing this. i was informed this was to get me the best deal. Kevin was nice enough to text me later and say they had me approved for a new vehicle loan. I NEVER said I wanted to buy a new vehicle. Bait and switch tactics. I do not recommend.

Everyone at West Broad Honda was professional, friendly and very helpful. Getting my new car was a painless experience and Im glad I went out of my way to visit this dealership, as Ive had less than stellar experiences at others in the VA area. Brett was very nice and did everything he could to make sure I was a knowledgeable buyer and felt comfortable with the car when I took it home. Highly recommend.

We spent most of our time with Sales Consultant Donald Johnson, who is very knowledgeable, friendly, and not pushy at all. Business Manager Phil Noel was very friendly and efficient with the paperwork side of things.If I could change one thing, I would have preferred if Phil had 1) mentioned the warranty that automatically comes with the vehicle before presenting the additional options, and 2) clearly stated that the other warranties are, in fact, optional.If my partner had not known about the existing warranty and brought it up, Im not confident we would have been told.

We had a great experience with Cory Schreiner and West Broad Honda. He found the perfect car for my wife and made the process extremely simple. I was impressed with his professionalism and the attention to detail he took in helping us. They have earned a customer for a long time!

Kevin Smith is an absolutely amazing sales person. The whole process was effortless from start to finish ❤ I am in love with my 2022 Civic!

I was referred to West Broad Honda by a co-worker and between Phil (finance) and Kevin (sales), it was a wonderful experience! They both did everything in their power to ensure I got exactly what I wanted for the price I wanted. There was no pressure, no nonsense, and full transparency and I couldnt be happier with my 2021 Honda Civic Sport! :)

We are thrilled with our Honda purchase. Our sales associate Kevin Smith was wonderful. He didn’t pressure us, did what he said he would do, and took his time explaining the process and vehicle. We highly recommend Kevin Smith and West Broad Honda.

Recently I just bought my car from West Broad Honda on 03/31/21. Drew Page was my salesman. He was very nice, patient, and professional. (Not pushy at all) Also Tommie C. who deals with the financing part was very nice and funny. Great experience! I will be purchasing more cars from them in the future.

From the moment we drove on the lot to the moment we left our experience was top notch. Drew was our sales person and he was kind, considerate, and honest. He connected to us personally and did not pressure us. Chris Price the finance person was very personal and understood my past issues with feeling taken advantage of. He talked me thru each piece of the process and made sure I understood what I was buying! All in all I will come here more for future purchases because I felt like I was heard and taken care of.

Called the service center to make an appointment and spoke to a woman who was very rude and hung up in my face. I originally loved coming to west broad Honda due to this being the place I bought my car. But after this terrible customer service I will make sure to tell everyone I know that the service here is terrible. I couldn’t even get the manager on the phone to get someone to answer my questions. They should not have someone answering phones and taking appointments who just will hang up in a customers face without having their questions answered. She was also very rude in general. Never going back here again. Finally received a call back from the manager Brett and he told me it was ok that his employee hung up in my face.

Conrad Irons and Olivia were awesome to work with and made sure I was well taken care of. I love my “new to me” car! Thank you!

Kevin Smith was very friendly and always sharing alternative options. He is very knowledgeable and went the extra mile. Great experience.

Thank you Kevin for making my car purchase absolutely amazing. I went in unsure if everything would work out but he assured me throughout the process and I ended up with a car.

My Sales Associate Cory was amazing. He worked with me via digital channels to find the right vehicle at a great price, and then did everything he could to make the in-person experience stress free. I’m very happy with my overall experience and would highly recommend you check these guys out if you are looking to buy a Honda.

We couldn’t have asked for a better salesman. Mark was great. He was laid back. No pressure. Easy to talk to. Will definitely be sending friends and family to him! Love my new 2021 Honda Elite! Thanks again, Mark!!

It was very easy to make an appointment within the same week for an oil change. The service was very fast. The staff in truly a very friendly, happy bunch of positive people. I would recommend this dealership to my friends and family. Very satisfied overall.

What a great experience! At other dealers my husband and I got poor service (we are a young couple). Saul was our salesman and he was extremely attentive from start to finish. He answered all of our questions and made sure we were happy with our decision. Chris the finance guy was also very attentive and helped us with all of the finance needs. They also made the trade in process simple and easy! HIGHLY RECCOMEND West Broad Honda for anyone looking for a new car!

Good experience. Negotiated pricing online, placed a deposit and completed the transaction in person once the vehicle arrived. Very good communication with Cory (sales) and Chris (finance). No non-sense throughout... would not hesitate to work with them again in the future.

Excellent service! The experience could not have been easier!

This experience was worlds better than Pohanka Honda in Fredricksberg. We got the sense that they did care about us, and wanted to not waste our time.

Great experience. My salesman,Corey made the purchase and financing hassle free and quick. Corey was very professional and easy to work with. The finance manager had all the paperwork inline and was very courteous. I am definitely very happy with West Broad Honda. Great Job !

Asked for a specific service from the service center. They performed a completely different service that didnt fix initial problem. Still charged me $350. Still wouldnt release my car unless I paid for the service I didnt ask for. Couldnt recommend any less.Seriously, just take your car to Jahnke Rd Auto. They are transparent and communicate like adults. And theyll be honest enough to tell you when they cant perform a specific service to your car.

I’m beyond grateful and thankful! Today’s experience was such a blessing! My consultant (Kevin Smith) went above and beyond too get me the car I wanted! I’m just lost for words but so happy about how everything turned out! I can’t tell you enough..Thank you so much Kevin!!!

Every single employee made me feel welcomed and at home during my car buying process! I was definitely nervous but they made me feel like family and I truly had the most AMAZING experience!!

The staff was very friendly and helpful! They made my car buying experience wonderful!

Service department was misleading at best and unclear about what would be charged with and without notifying me first. No communication between service team members.

Kevin Smith @ West Broad Honda was a pleasure to work with! He’s laid back, easy to communicate with, and did not pressure us into purchasing our vehicle. He went back and forth several times with his manager to get us the price we needed and we really appreciate all of his hard work and time he spent with us. I would highly recommend Kevin, and his finance guy, Phil, to any of our friends and family.

I took my car to get my module control system replaced. The guy that helped me and set up my car for it to get fixed left for vacation did not notify me or anyone else in there. I called multiples times to get in contact with someone in the service department and no body answered. It shouldn’t be that hard to answer a phone call especially when it’s not busy hours. It took them a week to order the piece of my car and replace it, and when I go pick up my car happens that the piece is defective so I had to leave the car for one more week. They did provide me a rental or any other source of transportation. I called yesterday to check if it was ready the lady that answer the call told me it’s ready, but when I get there the people at the shop tell me it’s not ready that they will call me today Thursday April 15. It’s 3:10 in the afternoon and I have not received a call. Service here it’s awful. I had a bad experience here will not take my car to this location ever again.

Kevins a great seller and super easy to work with.

We have purchased two vehicles from West Broad Honda and have had great experiences both times. Sales and finance were very helpful and service is professional and honest.

Kevin Smith was exceptional and very professional. He was knowledgeable about the type of car I wanted before my appointment. The cars were already available for me when I arrived to take on a test drive. I felt comfortable and I was not rushed to choose a car. All of the team members were extremely professional and knowledgeable. I will recommend my family and friends to come to West Broad Honda.

As a repeated Honda offender, I am in love with West Broad Honda. This is my third Honda from West Broad Honda and Olivia Heathcock and Conrad Irons are the best at what they do! I couldnt ask for a better Sales Consultant and Finance Manager. They make things happen even when it seems impossible.

Donald Johnson at West Broad Honda is the epitome of what you want from a salesman!!He listens, hes patient, and he makes sure that your car buying, leasing, and or service appointment goes as smoothly as possible!!Between my wife, father in law, and myself, Donald Johnson has sold or leased us some 7 or 8 Hondas!! I could be missing a few:)Ive sent customers to him, and they repeat what Im saying!!

I enjoyed my experience with Conrad and Olivia very professional easy to work with. I definitley will be referring friends and family to become part of The West Broad Honda family. By the way I just love my new car.

I was checked in immediately. The service attendant was very knowledgeable about my vehicle. He explained my service and recall to me and also explained some things I didnt know about my car. My wait was reasonable and my service attendant came for me once it was complete. He was very professional and courteous throughout the visit.

Disappointed first time customer. Bought a “certified used Honda” July 2020 from West Broad Honda. They actually made the sale pretty easy which is why I gave them 2 stars. Now on to the bad part. It’s the end of March 2021, 8 months after we bought the “certified used Honda”, I bring it in to the auto center because our breaks were feeling a little weird. It was just a light feeling of pulsing when using the breaks. Honestly, I didn’t think much of it but wanted to get it checked out anyway. I get a call the day I dropped it off that our REAR brakes are in bad shape and we need new rotors and pads for the rear which will be $700. Of course this came as a shock to us. The car only has 37K on it! (I read online that they should be good till around 100K) Another thing to mention is that our car is front wheel breaking like a lot of cars. Why in the world would we need rear rotors and pads so soon especially on the rear if most of the breaking is in the front? To make matters worse, the customer service rep I spoke with tried to say that it was probably the way that we drove. Insinuating that we were rough on the car in the 8 months we have had it. Totally unacceptable firstly because that is rude, and secondly like I said, it’s front wheel break, we don’t have control over the back breaks so even if we drove rough it wouldn’t affect the rear breaks. Then they couldn’t tell me what the pads measurement was when we got the car.(of course I didn’t ask at the purchase, from now on I will.) It all seemed very fishy to me. My wife not knowing, told them to go ahead with it. I called around to other shops just to get an idea of what it should have costed and I was getting quotes in the high $300s. LESS THAN HALF! I’m not even mad about the money. It’s the principle and the way they handled it. Now we bought the entire Honda care package when we bought this car in July 2021 and I understand breaks aren’t covered but it’s not sitting right to me. Super shady. I won’t be returning to this shop except for free warranty stuff since I mistakenly got their “Honda Care.” Its prob as good as their “certified Honda” promise. I’ll also be sharing with friends and family that they shouldn’t do business with them. It’s hard to find a good mechanic you can trust. I guess what they say is true, dealership=stealership

It can be super nerve wrecking being a woman and coming alone to get your car serviced. However whenever I come in to get my car serviced I know that I am in good hands. Russell Morris is trustworthy and always has the willingness attitude that is beyond exceptional. Thank you Russell for always going that extra mile to let me know that my car is in good hands and to always know that I do not have to be worried about the hassle of being taken advantage of. At times it can be intimidating but I know here I am in fantastic hands at west broad Honda.

Olivia Heathcock and Conrad Irons - Great Team! Every thing had gone haywire, my car broke down and I was hospitalized the next day!! They worked with me every step of the way. They were confident and never led me to believe that they couldnt help! I wasnt looking for a new car but I drove away with a 2021 Honda Accord! What more can I say except.......I love Olivia and Conrad and I love West Broad Honda!! #zoomzoom #beepbeep

Had a great experience with West Broad Honda. Cory and the team are fantastic. If you are looking for a car visit Cory.

I absolutely LOVED my experience! They made my car buying experience simple and comfortable. They were even sweet with my son!

The worst location so I had a appointment for 1 pm dropped the car off early 11:30 am just for Steve to call me at 6:30 pm and tell me they havent even gotten to my car will never schedule for service again worthless

Saul was super helpful and patient with me. He was very knowledgeable and didn’t try to push anything on me I didn’t want. He got the price as close as he could to the range I could pay and I didn’t mind paying a little more because of how good he was to me and how much he worked for me.I plan on coming back if I need any help with my car or if I ever get another car! Definitely recommend.

Great team of knowledgeable and helpful folks! Made purchasing our new car easy and pain free! 10/10 would buy here again!

We had an amazing experience starting when we first walked in the door. Our sales consultant, Kevin, was amazing. He made the experience relaxing, reassuring and easy going. We were very pleased with everyone we met and worked with at West Broad Honda. We will forever recommend them!

Worst customer experience I could have imagined. I bought Honda Odyssey the car was good, but the customer service was absolutely horrible. No matter how much I write, I truly cannot describe how bad it was.Buy your Honda from anywhere else!!

Very grateful for my recent car buying experience at West Broad Honda. Donald J. was excellent to work with and made the process easy! Thank you Donald and team. It was a 5 star experience all around.

Thank you West Broad Street Honda! We had a wonderful experience buying our 2020 CRV. Kevin Smith was incredibly helpful providing the discount that we wanted. He took a great deal of time to review all of the bells and whistles in the car with us. It was a great experience overall with absolutely no pressure. We also would like to thank Phil Noel who helped us with financing. He laid out all of the options and helped up pick what suited us best. Of course, the car is just gorgeous and we couldnt be happier. Thank you to Kevin, Phil and West Broad Honda!

It was the an excellent experience in car buying! They were all professional yet personable.....When I say They I mean everyone in the dealership I came in contact with. Very pleasant experience and they also called a few days later to inquire how I felt about the performance of the car and make sure I was satisfied!!!!

Great experience. Kevin Smith was fantastic and helpful throughout the process. He put me in my dream SUV and even gave me snacks.

I received outstanding customer service from the West Broad Honda team. I first came in contact with Mr. Burton who is a cool guy, was very attentive and listened to my issue. He also offered to help me with my GAP paperwork if I didnt understand anything. Mr. Burton introduced me to Mr. Kevin who became my salesmen. Who is very awesome! I really enjoyed working with him and he is funny too. Mr. Kevin was very patience with me through the whole process. I was never pressured at any time. He communicated with me when needed. Mr. Kevin is good at his job. Lastly on the team is Mr. Phil who I met when I had to finalized my paperwork for my 2020 Honda Accord purchase. Mr. Phil is a very nice and smooth guy. Who helped to make my purchase successful, I wasnt pressured to get any warranties that I didnt want. So I drove off in my new 2020 Honda Accord with a big smile and happy.

Great rapport/ safe and fast and friendly ! Got me the best deal! No haggling! Conrad and Olivia are great to work with and recommend them to everyone!

Purchasing my vehicle at West Broad Honda was a very pleasant experience. It went smoothly and quickly. Cory Shreiner was an excellent salesman and I would definitely request him for future purchases.

David was very helpful and made finding the right vehicle for us a great experience. Everyone at West Broad Honda was so helpful from the finance to the service and parts department when getting some kid friendly accessories to take care of the inside of our new car from wear and tear. We will be back to get our next vehicle from them when the time arises.

From greeting to closing the staff was excellent. West Broad Honda is slightly out of our area but it was WORTH THE DRIVE to do business with them. Our sales rep Drew was top notch.

West Broad Honda treated my wife and I professionally and gave us the exact car we wanted. They gave us a very fair trade in value and the process was very nice.I’d recommend West Broad for any Honda vehicle. I have purchased over 6 Honda’s and West abroad is by far the best one to deal with.

Russel was hilarious and helpful! He adjusted to my schedule and was super understanding and friendly. Thanks for breaking down car things to a person who doesn’t understand cars haha

Jeff S was very supportive and thoughtful with the whole sales process. It felt like he was advocating for me as a customer while taking care of business! Got a great deal.

Kevin Smith did an amazing job with helping us purchase a 2019 Honda Accord 2.0T manual drive. My husband had been searching for this vehicle for quite some time and we finally found it. Kevin was there to guide us every bit of the way and it was the easiest process to go through with his help. We are so grateful for this experience!! Thank you for your help Mr. Smith!!!

I purchased my vehicle in September and hadnt received any check up calls or any type of customer service after purchasing this car. In addition to this, I wasnt satisfied with this vehicle after driving it for a week and seeing how it functioned. After to speaking to Mr. Johnson I didnt get much help and was told that if I wasnt satisfied that I would have to undergo the whole trading in process again even though I had already purchased the car and only had it in my possession within the 7 day mark. My experience here wasnt all that great and the only pleasant person seemed to be the gentleman in the finance center.

Worst Honda dealer Ive ever been to, EVER! From the service advisor and service manager all the way to GM who was the WORST. Parts was unavailable but they prolly sucked too based on everyone else and them ignoring my request to speak to someone in parts. Absolutely HORRIBLE experience! Ive worked at Honda dealer for 17 years, so I know how the process works and how Honda emphasizes customer service.Apparently these guys missed the note! I came in at 8:30 am on a donut tire because of a flat while on vacation. We live 8 hours away and of course it was the day we were leaving. I specifically came to a Honda dealership bc I work for one and expect the best. Unfortunately, I got the worst! When you pull in there are signs for EXPRESS SERVICE (no appt necessary/quick turnaround for minor repairs). I told the writer I was from out of town with my family and needed to get back home and also that I too worked for a Honda dealer back home. He didnt care and told me 2.5 hours minimum for one tire replaced. I left the car and they were going to call me. They called an hour later and told me I needed a tire...well, duh! I said I need to do it no matter what and then they told me the price and I said fine but would like to talk to service manager about the price due to me also working for a Honda dealer. He told me he really didnt know and its prolly parts. I asked him to talk on my behalf. 1.5 hours later they returned and gave me 20 bucks off. Not a worthy discount but what was most disappointing was the fact that they hadnt ordered the tire yet that was going to take 2 hours for delivery already. So add another two hours. I waited more time and didnt hear back so at this point I was curious and just went to the dealership to see if my car was close. My service advisor went home for day, paperwork transferred, and no one knew anything until after 10 minutes of waiting. Of course it wasnt so I went into the waiting area and decided to ask for the GM; Maybe 5 people at one time were all having a bad day and maybe the GM could fix the issue since they should be setting the example for the store. WRONG! He was the worst one! He was on lunch, made sure to tell me so though and made me feel completely inconveniencing and an interruption. I started with telling him I work for a Honda dealer in NY and I understand how things work. I started that I came in because of Express Service with Honda and before I could continue, he cut me off, arrogantly, and said we dont have express service before I could even tell him my issue. I got up and walked out!!!! HERE WE ARE ALMOST 5 hours later and Im still sitting in the waiting room. DO NOT COME HERE! They clearly arent worthy of the H on the building

I purchased several vehicles from this location. They are you BFFs when purchasing, however service is not so efficient. Very disappointment the last two times I have had service. Had a compression go bad on a 2016 car with 24k miles on it. NOT cover under warranty so paid 1600.00 in September. Car may have been driven 1k miles since then and now compressor is leading. Made an appointment 2 weeks ahead-took the car in at 7:30am, I had to call at 2:30 to see what was going on, only to be told to call back in an hour (which took several phones call with hang ups to get thru). I called back in an hour to be told it would now take another hour. So sometime after 5pm my car might be ready. Asked why it has taken so long-one excuse after another but the best one was, I was lucky they had the parts in stock...really--last time I buy or have my Hondas serviced at West Broad Honda.

I highly recommend Chris Dvorak and West Broad Honda for buying a used car. Chris is knowledgeable and straight-forward, and everyone is genuine and friendly.