They generally have what Im looking for. Service can be great or mediocre depending on the employee. The place is large, clean, well organized and easy to navigate thanks to clear signage. Covid protocols are in place.

Always have a great experience at the store. Everyone is polite and helpful. Today just went in and was helped by Josh the manager of the department for TVs, wall mounts and other similar components. Very helpful, polite and I just wanted to tell him thank you for the great customer service. Period

I had an exceptional experience with the Geek Squad. I scheduled an appointment for repair and dropped off my phone at the scheduled time and had no wait. The person was very efficient and checked me in and told me my phone would be done in 90 minutes. I returned and the person who helped me came right out with my repaired phone. It seems unexpected, but should be normal. Great job!

What an absolute joy to shop at Best Buy!! I have been there quite a few times recently and have received over the top service. The manager was friendly and enthusiastic. You could tell he enjoys people and makes it a top priority to hire the right ones for the job. They have awesome shift managers, customer service reps, and sales people. Thank you for making my last few purchases (and even returns) a great experience!!

Bought the extra coverage for t geek squad. Glad I did. They were great. Fixed older computer

I had a great experience with the sales associate.He helped me make a decision that was extremely beneficial for the purchase I made.💪🏾🙏🏽🙌🏽❤Microsoft Surface Pro X for the win 🏆Im loving it 😍

Found a really good deal on a TV and had some other good deals on a very quick stop here on Saturday so I think we will need to go back for a closer look.

Went to buy some earbuds for my phone the associate help me find a good pair at a decent price

Great help with CD drive. Also Derrick was very friendly and helpful at checkout.

Landon was such a great guy to speak with, he knew his stuff!! Would ask to talk with him again if I decide to purchase a tv, Thanks for all your hard work Landon!!!!!@😊😊😊😊

It was time for a new computer so I went to Best Buy near Southpoint and in Raleigh and Im glad I did. I spoke to 3 staff on different occasions and found them to be very friendly and knowledgeable. They helped me understand all the differences in the operating systems and narrowed down my choices based on my criteria. They really helped me make a decision that Im happy with.

We went to buy a tablet. The assistance we received was first rate and the Geek Squad helped us finalize the set up. Courteous professional service and a reasonable product price. Buy now, before the rush.

Amazing Staff. I recently purchased a laptop and appliances, both experiences were great! Shout out to Caleb Pressley for being so helpful.

Took my new chromebook in for an keyboard issue and it was returned to me damaged. The bottom of the chromebook was scratched and scraped up like someone took a knife to it. The charger that came with the chromebook no longer charges it and doesnt even recognize that a charger is even connected to it. The lid looks like someone wrote on it..drawing little doodles on it. Never had any problems with it besides the keyboard until took it to best buy. Had the Chromebook less than four months and it looks like someone had it for for years.

My sd card broke in half I went into the store on capitol Blvd and a guy from geek squad told me to look on YouTube to put it back together wasn’t very helpful at all. I was about to leave until a guy named Claude waved and came toward me asking me if I needed anything I explained to him my issue and he offered this usb sd card reader stick and to tape my sd card back together. I was able to recover all of my footage and I just wanna say he gave the absolute best customer service I have received in a very long time. I have cried because the footage saved was from when my children were babies thank you so much Claude -lifesaver

The staff here is friendly and knowledgeable. They helped me solidify my choice of a mesh router and shared their personal experience of why the specific product I bought would work best for me. Glad this is my local store.

Best is always fun if you like gadgets.

I had a good experience 😌 the tech person helped me understand my purchase even more 😌 great customer service 👌🏾

Great customer service and great sales!

I was quite impressed with the for knowledge of the employees. I was served just what was needed and without having to spend a lot of extra money. I can say that I can trust the information obtained at this location.

Youll get help before you even know you want or need it.

Great deal!!! Samsung 70 599😱

I had to wait awhile for assistances. The staff would walk past you and not even ask if you need help or tell you they are going to send someone to help and never did. But once I did get some help the associate was very helpful

I highly recommend Nate Moore, Geek Squad consultant, at Best Buy. He was super helpful trying to update my computer issues. Nate was kind and patient, and I really appreciate how he when above and beyond to help me. Even though it was getting late and his shift was up, he stayed long enough to make sure that I was taken care of.

This Best Buy location has everything. I was so surprised but in a good way. Staff was very helpful, the next time Im in NC, I will shop here again.

I usually shop here since its near to my house. Im always happy with my shopping experience and purchase here. Definitely visit again!

I love the staff here, very friendly and no one is pushy to make sales. I always find what I need here and if I dont I can get it ordered in. This is primary my go to place for tech.

Awesome customer service! Derrick assisted me in my purchase I was having some issues and he went above and beyond to help me out. Polite and very knowledgeable. Thx again.

The manger Bryant Pursley was great, I was waiting for 30 minutes and he help me out with what I need.

I just want to say thank you to the Best Buy employee Jurrell. He was so helpful, kind, and patient with me. I was so confused on equipment that I needed for a new work-from-job. He answered my many questions and gave me options for what item would work best. I teared up in front of him because I have been very stressed out and overwhelmed with everything. People like him is why I love going to Best Buy. Thank you for your kindness.

I purchased a Chrome book today and received excellent customer service. Terrell was knowledgeable and answered all of my questions.

Great Help... Great Service.We were Assisted By Iman, We Were undecided On some Headphones and we went back multiple times. She was very Helpful, Patient, And Knowledgeable.It was Very Appreciated.

Great staff and clean well laid out store.

Call four different Best Buys got out on hold at two of them for 8 to 10 minutes and the other 2, I held for just a couple of minutes. NO ONE EVER ANSWERED THE PHONE! WHAT KIND OF SERVICE IS THAT!!!We have brought our electronics and cell phones from Best Buy, but Ill never buy another item from them since you cant get a human being to answer the phone!!!!!

Xavier was an absolute life saver for my kids and I. Extremely knowledgeable, friendly, thoughtful and a great experience. 100% visit him. He won’t do you wrong.

This Best Buy was pretty so so. NOBODY WORKS IN THE HEADPHONES SECTION!

Geek Squad was running a bit behind at time of my appt, but pretty quick and friendly once started. Phone was ready quicker than expected, but it looked like I was supposed to make and appointment to pick it up the next day. I just went in to get, not too bad a wait.

Guy helping us was very knowledgeable. Very busy. I was disappointed that sales were not better on laptops for students

Couple weeks ago I posted a review praising this best buy . I would like to retract my review. They continued to push the delivery date of my TV back until finally just canceling my order without informing me . The credit card they signed me up for has not arrived and the first bill is coming due .DO NOT DO BUSINESS WITH THIS BEST BUY ! I WOULD GIVE NEGATIVE STARS IF POSSIBLE, WALMART SOMEHOW BEATS THESE GUYS.

Great customer service. Prices decent. Desired product in stock.

These guys are always on point. Very helpful and knowledgeable. As an IT, I appreciate their input at this location.

If your inventory is all hidden in a secure location, you should have staff there to assist customers. It’s actually easier to order online and go pick it up than visiting the stores.

This best buy is always clean. Customer service is ok..

One star is too high of a rating for the unacceptable service we received. We were not greeted or offered assistance when we entered the appliance area even though there were 3 people without customers at the desk. When someone finally acknowledged our presence,, we made it clear before the over $3,000 purchase that the install had to happen before the end of month because the purchase was replacing a wall microwave and oven unit that no longer worked. The unit stopped working shortly after the install and we could not get anyone to come out to repair it immediately with the warranty plan they sold us. Completely UNACCEPTABLE to be treated as if we were invisible and to not get immediate warranty service for an obvious installation error.

Joshua helped us with a Ring doorbell and Security system. He was patient, knowledgeable, and really helped with our choices. I recommend him highly when shopping this store.

I have been choosing this location even when there are more convenient ones for me, purely based on the level of customer service. The management is superior, and a world class example of how management really impacts employee morale. I have never left the store without complimenting an employee.

No laptops, pcs in stock. I might as just looked online at home

Its basically become a post-Covid Circuit City (ominous?). They have appliances and simple accessories, but if you need something specific beyond a television, laptop, or refrigerator, just have Amazon deliver it and save yourself the disappointment.

Returned my brand new TV no problems

Picking up an order is quick and easy.

Went for a specific item not found in another store. Found it within 5 minutes of entering Best Buy. Win/win.

First time using curb-side pickup and the service was superb!After parking, I went to the website, entered the curb-side parking spot number, the type vehicle I have, and the color. Second later I got a text with a confirmation number and indicating my purchase would be out shortly. A few minutes later, my purchase was delivered to me. Before getting my purchase I had to show the confirmation number.Excellent, speedy service. Will consider using this again!

Everything is good here,nice people.

I did an online pickup and it was ready in less than an hourIt took less than 30 minutes for me to check my order and load my 64inch tv in my car. The employees were great. Thank you

I was told that the Laptop I bought this year. Can Not be fix with out me paying for the repair which means that I have to pay for the replacement of a Second Motherboard and Shipping to get it done.Thank you for NOTHING.

Awesome customer service easy to find product

I went in for a new phone and was assisted by Sebastian. He answered all my questions and helped me choose the best phone for my needs. He assisted me with the functionality of the phone I chose and assisted with the transfer of all my information. He was great to work with and made the entire experience painless and easy.

Good customer service but had to get the manger to help me get my computer fixed thank yall

THEY HAD MY PICK UP ORDER READY TO GO!! THANKS FOR PUTTING IT IN MY CAR!!

Wonderful experience. I took my 15 year old granddaughter. She said she would always remember such a wonderful day!

Best buy is always clean, good customer service, usually have what I need

It was crowded saw some pol not wearing mask. And I got what I needed and got out. Everyone was friendly and helped me get in and out quick

I went in there looking for a battery operated coffee mug Tumblr for my wife. I saw them in other Best buys but this one did not have it. I saw sales associates two in the fat with each other instead of servicing customers. I eventually went to one of the girls at the pickup desk who didnt know where it might be and directing me to another lady behind the service desk. She could not find it on the shells nor could she find it on her computer. I know Best buy carries it and it runs for an expensive $130 because my son-in-law bought one at Christmas from Best Buy.

I went in knowing I was going to be looking and pricing out a downdraft stove and refrigerator. I had 2 choices of stove (just cause they just dont make them much) they had the one I wanted to look at - thrilled I could actually put my hands on it! You can only research so much. Xavier Baker assisted me with my questions and pointed out other features I didnt know of. Stove Done! We moved onto a refrigerator, Xavier was very knowledgeable on the products listened to what was important to us but yet was fun showing off the more fancy over the top models just not for us. Not pushy at all. I have been in retail/customer management for many years. It was truly a pleasure to work with him. He did work out the best price he could-we were comparing to another retailer. It was an easy choice to purchase with Best Buy. Cant wait to get my new appliances! Keep up the great work Xavier!

I buy cell phone at bestbuy, but they’re don’t sent me a phone, when i call them, they are talk around, don’t help anything, they’re cheat me, never buy again

Salesperson Patrick was excellent to work with.

We purchased some appliances at the Best Buy store on Capital Blvd in Raleigh, NC. The staff was exceptional, they were very attentive, patient, helpful, and gave us loads of information related to delivery and warranty, etc. We worked with Caleb - he was THE BEST! Extremely kind and helpful, lots of details. We could have purchased at home depot, but went back to best buy just to purchase from Caleb, because of his superb customer service. Thank you, as always, a loyal best buy customer!

I recently bought a pc from them and was not disappointed! Overall, a great start to getting into the gaming world!

Good appliance buying experience at the Crabtree BB. Got the gas dryer we wanted and 2-day delivery & install. Credit the sales person.

Its best buy they have lots of stuff I need and lots that I want.

No ones help you there..i was waiying for 30 min .until some body help me

One of the last brick and mortar stores you can touch something with your hands before you buy

I was actually helped by a very knowledgeable staff member thanks Lewis

Great prices. Items always in stock for the most part.

Having customers charged with trespassing is not a good way to get repeat business

It was almost impossible to get assistance on the floor. Maybe its because of covid. I recommend ordering online and do curbside.

Terrific. Our sons desktop all-in-one was to have a keyboard included, but did not. This Best Buy stepped up and made everything just right. I fully recommend this retailer due to my excellent customer treatment.

Do not buy a phone there! Its very difficult to get phones activated especially with T mobile/Sprint. I waited over an hour and had to get a refund because the store was closing and the process could not be completed. They do not have access to the system. Everything has to done by phone by the customer. Go to a corporate store for T Mobile/ Sprint

So, I purchased a dishwasher from Best Buy back in May 2020. When the guy came to install it, he said that it couldn’t be installed due to fit. That was fine. He said that in the matter of two days, I’d have my refund. Guess what? It’s almost August 2020. I’ve been on the phone with several people have several case numbers and have been promised a refund, but still have NOT gotten my refund. 12+ hours of my time wasted with multiple transfers and too many hang ups to count. Best Buy swears that they are a customer service forward company, well that’s clearly a lie. They don’t care about their customers and they swindle people. I’m out of $625 with no product to even justify the loss of money. And even though they are the only company that has the fridge that we want, my $1700 will be spent elsewhere. Horrible customer service and their supervisors don’t even want to speak to anyone on the phone.

Very organized store. Very clean and sanitize. Plenty of great smiles from their very helpful staff. They even have a guy that everyone calls the golly giant . It might be because he is like 8 foot tall and looks so golly. This location is where i pick up all the tech that i get if i do not order it offline. Nice place i give 5 stars

Employees were friendly and made the trip very pleasant. Was in and out with what I needed in no time. Great experience!

Really great customer service

Bought new Washing machine. Caleb was very helpful and knowledgeable.

See Claude at the mobile phone center. He is Excellent! The store is well laid out. The employees are patient and extremely helpful. Prices are great. Come and shop for electronics, games, tvs, everything electronic!

The associates were friendly and helpful!

Great Service and Staff.

Over all good but you cannot try the smart watches :(

Great service by Kero

Always great staff, and consistently average prices.

I had a great experience at the Best Buy outlet. Found all that I needed at the time and better yet, at a great price! The gentlemen that helped me out there was great as well. It’s really unfortunate that the outlet closed, I was really hoping to do some Black Friday shopping there this year...

Took my laptop i bought in Nov because it could not keep a charge. Never communicated with me status of my service, that was all up to me to figure out. Had enough and went in to store this evening after weeks of different reasons for delays. My laptop had been trashed because it could not be fixed. I could get store credit. By the way, I would have to buy a new geek squad warranty.

Great customer service, friendly and efficient staff - thank you Patrick B.

Got a pretty nice go pro, and staff is always polite and helpful. I just wish best buys return policy was longer than two weeks and they kept more inventory on hand.

Stopped by GEEK Squad and in 3 minutes they fixed a problem with my tablet I had been working on for a week.

Geek Squad here are extremely kind and get everything done. They know exactly what to do and answer all your questions and support right there and then and if you have or need something else they or someone else can help with they get it done.

Not too crowded, employees eventually helped.

I drove an hour to buy a TV that the website said was in stock. It was not. However all is not lost. A very polite woman helped me choose one. I would have rather had the other one but I am still happy with the purchase I made well worth the trip.

Spacious store with good collection. Customer service is super slow. Management need to add more staff and also train to multitask and teach people skills. I.e greetings, acknowledgement, be considerate etc.

Joel was extremely helpful. I was able to purchase what I needed with his assistance.

Purchased a razor laptop plus the warranty. Was told that if I needed the computer while being repaired to use in class, that a loaner would be given. Did not happen. Called Tim, the manager, told me that he would expedite the repair and would have it back in one week. When I took him the laptop, he said it would be 2 weeks. Now he has had it for 4 weeks. Still no laptop. I called numerous times tonight and stayed on hold for over 20 minutes. Called back 3 times after that and the recording hangs up on me. Very poor customer service. Last purchase I’ll make at Best Buy.