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Wilkinson Supply Co
3300 Bush St, Raleigh, NC 27609, United States
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Wilkinson Supply Co
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Br
Review №1

Wilkinson Supply Co. is amazing! My husband and I scheduled a meeting with Courtney to come in and look at various appliances such as dishwashers, ovens/ranges, cabinetry hardware, faucets, light fixtures, and more and left the meeting so impressed. We were impressed, not only with the phenomenal service Courtney provided us (she listened to all our concerns, wants, and needs and then gave us multiple options and advice on what would work best in our home given our budget), but also in the quality of product and variety of options they had available for us to choose from at their showroom.Even after our appointment was over, Courtney was so easy to communicate with and made delivery of all of our appliances easy and stress-free. She ensured we got everything we needed on time. We were beyond satisfied with our purchases and the service given to us!Whatever you need to update your home, Wilkinson Supply will have and it will exceed your expectations.

Pa
Review №2

Excellent customer service!! We had a minor problem with something and the manager David Soto handled it professionally and promptly to our satisfaction. A true test of how a company treats its customers.Emily and Rachael assisted us in the showroom and were terrific as well. Even the man at the pick up area (unfortunately I didnt get his name) went out of his way to find my order.I highly recommend Wilkinsons and they have a beautiful showroom too!!

Sa
Review №3

We loved working with Wilkinson Supply Co. It was a pleasant surprise to find a business that offers quality products and outstanding customer service. Lori Rowe was so helpful with plumbing fixtures for our newly remodeled bathroom. She is very knowledgeable about plumbing products and worked with us to find the perfect fixtures that were practical, stylish and within our budget. Our bathroom renovation was completed about six months ago, and we’re very happy with the result.Bayard and Sally Alcorn

Br
Review №4

This store has everything for the bath & kitchen in terms of dispensing or holding water. Diane was very helpful and professional in helping us. Cant get better than this.

Lu
Review №5

Beautiful sinks, faucets, bath tubs and cabinet hardware. They have a separate area with plumbing supplies.

Jo
Review №6

The very best in customer service. I gave them a list of items and they went through it with me after they pulled the items to make sure I was getting the proper materials for the projectI give them a thumbs up 👍

Al
Review №7

Superior customer service!! Very helpful and knowledgeable!! I will likely come here for all my Plumbing needs. Unlike Lowe’s and HD, they actually have all metal shower fixtures!!

Dr
Review №8

Got a couple of Cadet Pro toilets today. Mack was on the counter and did a great job and Bill pulled the order and he was excellent as well. This is the best plumbing supply house in Raleigh hands down. They have great inventory, prices, and customer service. Just FYI if you want a really good flushing toilet get a Cadet Pro, and buy it here. They do not have this model at the box stores.

Wi
Review №9

Good people quick unloading

Ju
Review №10

Wilkinson is my go to place for plumbing fixtures. My latest project was a whole house renovation. Lori is beyond phenomenal to work with. She is VERY knowledgeable about all of the vendors and products. She leaves no stone unturned when looking for a specific product. She has a gift for seeing the big picture and guiding clients through the process to ensure a cohesive, beautiful design. Every employee at Wilkinson is a pleasure to work with. They truly care about their customers.

Li
Review №11

Wilkinsons employees are so focused on the customer experience. Lori went above and beyond to make sure we had everything that we needed and that we LOVED our choices. When I changed my mind, she adapted without hesitation and showed me more options! Thanks for all of the staffs patience and helpfulness throughout the renovation process!

Wi
Review №12

Richard at Wilkinson is always very helpful. I appreciate everyone there, positive and helpful.

Da
Review №13

We showed up unannounced without an appointment. The help we got was excellent. Noor was very nice and accommodating and worked with us for over an hour. Very productive meeting!

Ju
Review №14

Weve worked with Wilkinson several times. Weve remodeled a kitchen, laundry room and 2 bathrooms. Lori has been a wonderful resources for all our plumbing needs, making sure we have all the parts and pieces and see all the options. We have found Wilkinsons to be knowledgeable, helpful, prompt and friendly.

El
Review №15

I am very thankful that we chose to order our new cook top through Wilkinson. We have had quite a fiasco receiving 3 defective cook tops. Wilkinson was not at fault with any of the 3 units. It was a manufacturing issue. However, Wilkinson was extremely responsive to our issue ensuring that each unit was returned and we received one that was in good condition. They were a liaison between me and the manufacturer during the process. I felt frustrated with the manufacturer in this situation and their lack of responsiveness but felt taken care of by Wilkinson. Thank you Wilkinson!

Da
Review №16

We received sound advice and efficient help. Particularly pleased with their demo room where one can review and evaluate how each shower head performs. Purchased product and order was shipped and received in several days. Well done!

Ti
Review №17

Jeff assisted me with the selection of bathroom fixtures in the Raleigh showroom. He was professional and efficient. He asked the right questions to help me make the right decisions for our needs. Wilkinson has a wonderful variety of products and styles. Richard Kendall was also of assistance at the help desk. He is an experienced plumber. He was able to advise us on another plumbing issues

Je
Review №18

Wilkinsons has a knowledgeable staff and beautiful updated showroom. I take all of my kitchen and bath clients there for plumbing selections.

Me
Review №19

We had a great experience with Becca at Wilkinson Supply in Raleigh. She did a terrific job listening to our specific needs and putting together options for our bathroom remodel. Her choices matched what we had in mind exactly. Becca was also very responsive to our emails. We experienced no issues with the selection, purchase, or delivery of our order. The installers we hired also had everything they needed to complete the installation process quickly and easily.

Ri
Review №20

I went to a competitor with a specialty fixture and they reached out to the manufacturer for parts by emailing the manufacturer rep, still no response from either the store or the rep (it has been 3-weeks). Wilkinson found the parts onsite and held onto some important parts I mistakenly left behind. Richard, Jeff, Dottie and everyone I interacted with there was knowledgeable, helpful and professional. Cant recommend this place enough! It is rare for anyone to treat your problem as their problem, I received that kind of service at Wilkinson Supply.

Wi
Review №21

First of all, Im a repeat/account holding client of Wilkinson. I have been shopping here since 2012 for my plumbing supplies because of the folks who work here. What I mean is, they make me feel welcomed here, like Im a friend. I really appreciate this friendly/real down to earth atmosphere. The bonus is their prices are good,or is it the other way around?! I see myself doing business here for years come. Mack is in a band,Richard is a retired Plumber full of knowledge, Bob is the water heater specialist, Dave is the Mgr, then there is Jeanie,Chad, Jason, Steve, Frank, Gary, Stephanie, Laurie, Bill, Kenny. They also have lunch at least once a month,yesterday we had hot dogs and soda.

De
Review №22

We purchased a sink and faucet from Wilkinson ~3 years ago when we remodeled our kitchen and had a very positive experience so we didnt hesitate to go back when it was time to remodel a couple of our bathrooms. Courtney was extremely helpful when we were trying to select all the plumbing fixtures and accessories we needed, making sure that we had all our bases covered . She was very patient with us and answered all our questions which was a huge plus as we are plumbing novices. And for one item I selected, she suggested I look at a nearly identical item in another brand at a considerable savings. I did some price comparisons and while the total cost for all our items was slightly higher, the expertise Courtney provided, one-stop-shopping vs purchasing items separately, free delivery, and the fact that they held our items until we were ready for them (we had limited space) more than made up for the small cost difference. Well definitely be back in the future.

Ke
Review №23

I had a wonderful experience buying a Bluestar range and wall oven in a custom color from Wilkinson. Paul Martens my sales person was the most knowledgeable person I have ever met on the topic. He walked me through the pros and cons of each brand and made sure I knew the trade offs I was making. I ended up with EXACTLY what I wanted and Paul checked in and made sure I was happy and offered ongoing assistance. I cannot imagine a better experience. Highly, highly recommended.

Ch
Review №24

I had a very rough morning trying to find a very specific hot water heater for our home. Jemel was very helpful and went above and beyond to help me determine what I needed- it turned out I was looking for the wrong thing and he cleared the issue up. The quote he gave me for the item we needed was very reasonable. Great experience, highly recommend.

Br
Review №25

Friendly staff, amazing selection, not a store for the budget conscious. Its great to be able to see and feel the fixtures, but be ready to pay for the quality youre selecting.

Be
Review №26

Both Emily & Meaghan were very helpful, knowledgeable & professional while helping us to select two new toilets for our home. Quick delivery, free delivery ! We would highly recommend Wilkinson Supply.

No
Review №27

From beginning to end Jeff Fuller was amazing! Gave us information detailed information, and if he didnt know he would find out. Contacted us as soon as shipment came in. Thanks so much Jeff!!

Ch
Review №28

We just finished renovating two bathrooms and working with Lori made the whole process flow smoothly. From intial design choices to last minute touches, in the showroom or through email, the whole experience was very professional yet had a nice personal touch! Also, a special thanks to the guys back in Fast Track for awesome service. We will definitely go back when its time for the kitchen and would recommend them whole heartily! Thank you again!

Ro
Review №29

Had a problem with a broken toilet handle which we had purchased at Wilkinson, which was reported to Corey with whom we initially worked .Corey ordered the part and within a few days it was delivered without cost.Corey was extremely attentive and accommodating -- great job

Il
Review №30

Outstanding service in all areas from design to installation. Practically one-stop shopping for our massive renovation project! Everyone was extraordinarily knowledgeable and eager to help. Ive already referred friends to Wilkinson and would use them again.

Li
Review №31

Amazing selection of fixtures on the showroom floor. Emily is the best!

ni
Review №32

Beautiful showroom! Paul was extremely knowledgeable. I am coming back any time I need an appliance.

Al
Review №33

Lori was great to work with at Wilkinson. She has helped me with several projects large and small and her knowledge, professionalism, and friendliness are outstanding.

Ph
Review №34

I had such a great experience that I needed to write a review to rave about them.They were very fast, very professional, very impressive. They fixed my problem in no time, and continued to provide fast and effective service all along the way.They are the type who proactively fix problems and contact you, rather than wait until something is due and complain to you.

To
Review №35

We had to replace a ToTo commode that had been sent with mixed match components. Wilkinson did replace with the correct components and covered the additional costs for the installation.Wilkinson lived up to their promises and commitments. We would recommend them to other customers.

Su
Review №36

Exceptional help from Corey Fulfiller. We are so glad we found you. We will certainly come back for any future needs.

Jo
Review №37

We worked with Jeff Fuller at Wilkinson supply company to pick out our plumbing fixtures for our kitchen renovation.Jeff was very knowledgeable about all the major brands and listened carefully to what we wanted to achieve.He is a great communicator and we were delighted with the end result.all our future plumbing needs will be with Wilkinson.

Cl
Review №38

Good service, but they didnt have a 1 tank T that I needed for a well job I was doing on Saturday.

F
Review №39

We had a very positive experience working with Jeff at Wilkinson Supply in Raleigh. He was very helpful in pointing us to products that fit both our preferences and our budget.

Jo
Review №40

Absolutely the best help in solving our DIY shower plumbing renovation issues. Very reasonable pricing.

Ma
Review №41

They have quality products and they went above and beyond to meet our needs and help us out!

Sh
Review №42

Great plumbing supply company with great staff that knows everything about Plumbing that can help you out with your plumbing needs!!

Jo
Review №43

Lori was easy to work with. I walked in and within no time waa helping me orderig what I needed. You will not find help like this anywhere else!

Al
Review №44

Best Price around all. Good customer service.

Sk
Review №45

Salesmen go out of their way to answer questions and are expedient in filling your order.

Cl
Review №46

As always, Matt was very helpful in seeing that I got what I needed.

Er
Review №47

Great store but the hours are wrong for Saturday, says open till one but when I got there the sign says 12. I suggested an edit for the hours on that day.

To
Review №48

Great selection, knowledgeable and friendly staff.

Da
Review №49

Best place to get all your plumbing needs.

ch
Review №50

Very helpful staff and wait was not too long

Sh
Review №51

Great Supply house. Friendly staff aaaaand they have popcorn!

Mi
Review №52

Mac is the best alway polite with a smile and speedy service

An
Review №53

Wholesale plumbing supply. Good products fast service

N
Review №54

Purchase of $11K worth of highest end appliances one of which was a total lemon product, company unwilling to exchange or replace or refund.We bought $11K worth of highest end appliances 2012 from Wilkkinsons for our custom home. They sold them to us with utmost sincerity and we thought hey theyll stand behind us if anything should not work. (Capital cooking range, Miele DW, frigidaire Freezer, Fridge and Oven/Micro). Of all 5 appliances ONE of these: Frigidaire Freezer has been a complete bust - within first year needed servicing for leaking fluid, bad pipe, bad circulation. Warranty covers this. We report it saying hey thats a lot of service issues within first year, this is a faulty unit, (confirmed by the serviceperson as a lemon) and requested them to replace it. No they said, its within warrranty its normal to give Frigidaire a chance to fix it. This is after we told them we had to throw out $300 worth of frozen foods EACH SERVICE VISIT (it had rotted before they could come out to fix) thats $600 worth of tangible damage and heres the most horrifying part: HAD TO THROW BREAST MILK FOR AN INFANT bc freezer broke down. INHUMANE AND AWFUL AND HORRIFYING. NO TANGIBLE COST TO THIS. They didnt care, no sympathy just passed it onto being Frigidaires problem. Next year 2 service calls, one for a power failure and another due to leaking fluid again. Frigiadire keeps saying well fix it and they do, until the next time something else breaks. I JUST WANT A NEW UNIT THAT DOESNT NEED FIXING EVERY 6 MONTHS. I DIDNT BUY IT FROM FRIGIDAIRE I BOUGHT IT FROM YOU WILKINSON so I think YOU should replace the unit you sold me. Here is the final response I received after multiple phone calls emails to their CEO and Sales person:We have discussed this situation at length. We believe that Electrolux/Frigidaire has provided you with appropriate service and has handled the issues in a timely matter. The latest issue was unfortunately caused by external cause and not a product failure. Even in this situation we believe Electrolux/Frigidaire has responded with an appropriate solution, even though failure due to power outage is outside of the scope of the warranty. We at Wilkinson certainly empathize with the situation, but with the knowledge of what Electrolux/Frigidaire has done to date, we have decided to not replace the unit at this point.BOTTOM LINE: I expected highest level of customer service and if Im saying within first year of purchasing a product hey Im not happy, replace it, YOU NEED TO HABE INTEGRITY TO REPLACE IT. PERIOD. How many new mothers would tolerate OUTRAGE of throwing their precious breast milk out bc a high end freezer isnt doing its job??? Pathetic and SHAME ON YOU WILKINSON for not taking this more seriously and saying hey even though Frigiadire has washed its hands off you, since you walked into OUR store, WE will take responsibility and make you happy. Disappointing and horrifying. What kind of power do you have with maufacuterers if you just say ooops its not in our control, at least they are servicing your faulty product???? AT LEAST??? Ive paid full price for that same faulty product, Ive paid for a service warranty, ITS NOT FREE. They are not doing me a favor. AND NO UNIT NO MATTER WHAT SHOULD HAVE 6 SERVICE CALLS IN SPAN OF 2 YEARS.We have been patient and happy with ALL our appliances and reasonable in our requests. Get us a new unit that doesnt keep needing repair/service. DO THE RIGHT THING. HAVE SOME INTEGRITY and stand behind your products.WILKINSON doesnt give a damn once a customer has signed the credit card and walked out the door. STAY AWAY FROM EVER BUYING ANYTHING FROM THIS COMPANY. Goto Fergusons. Goto manufacturer directly. Having a posh showroom and no integrity to stand behind a product and replace it if customer is not happy for WHATEVER reason is what keeps companies going. Learn something and do the right thing.TODAY IS SEPT 2014 - still no freezer replacement for an issue that started SEPTEMBER 2012.

Ki
Review №55

If youre looking to just browse, Ferguson has a much larger selection. If you know what you want to buy, Wilkerson is a decent option, although not the most competitively priced choice.

Me
Review №56

Terrible customer service. Tried talking to multiple reps, including the boss Paul who never returned my messagez. Its taken a month and a half to get a brand new LEMON of a dishwasher fixed. When the tech finally came, Wilkinson didnt tell us, so we missed the appointment. Itll be another week before we *might* have a working dishwasher.

Li
Review №57

I am an interior designer and Wilkinson is my go-to plumbing supplier. Lori is incredibly knowledgable and makes both selections and follow up project management a breeze!

Br
Review №58

Very knowledgeable and helpful staff.

ro
Review №59

Great Plumbing Supply House!

Jo
Review №60

Great service and fast

wi
Review №61

Great customer service!

Aa
Review №62

GREAT FOR SUPPLIES

Se
Review №63

💯💯💯

Ma
Review №64

We are in the process of remodeling our home, I came to this store to see the appliances and high end fixtures. The staff were all too caught up in talking to each other than to help me or even acknowledge my presence. Very disappointing experience.

Information
100 Photos
64 Comments
4.8 Rating
  • Address:3300 Bush St, Raleigh, NC 27609, United States
  • Site:http://wilkinsonsupplyco.com/
  • Phone:+1 919-834-0395
Categories
  • Appliance store
  • Plumbing supply store
  • Bathroom supply store
  • Hardware store
  • Kitchen supply store
  • Lighting store
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:9AM–1PM
  • Friday:Closed
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Credit cards:Yes
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