This dealership was so welcoming, not aggressive and extremely accommodating. I attribute alot of that to my salesperson, Devon. I did a test drive with him and then the next day I was back in their showroom ready to buy. He even got my windows tinted in time for delivery, that was less than 5 hours. His manager, Matt, even got me an Education discount that I didnt know about. Thats true customer service. And finance was a breeze as well! No pushy sales pitch on extended warranties and Steve gave me a physical and digital copy of everything I signed. I love my Chevy!

Great experience at Huffines purchasing my new car. Great people and no high pressure. Attention to detail was 10/10. Every aspect of this dealership surpassed my expectations. Dealing with nice, honest people was a pleasant experience. Would definitely return.

Brought our honorary son in today to purchase his first car. Mike Guthrie & the rest of the staff did a fabulous job making our his first experience buying a car a positive one. Thank you to the entire staff for this. We will definitely be back in the future.

It was a very pleasant experience. It didn’t take long & they didn’t try to sell me things I didn’t need. The staff was very friendly & personable.

Reggie was very helpful and kept me informed on what was needing to be done on my car. It took a day longer than expected but I was very pleased with how everything came out. My car was also detailed and it looks brand new. I was very happy on the care I got from Reggie and the service department.

We brought our 2004 Suburban in mainly for Air Conditioning problems and for an oil change. A/C now cools like new in seconds, with temperature dials holding a setting. The Suburban, being an older model, service always checks/replaces anything they see needed. We appreciate that...as we plan to keep enjoying this faithful vehicle!

This was our first time buying a used car. We were all set to purchase a new car, and came in on a whim to get a 2019 CX-5 that had just become available. He was able to get our lease turned in early and laid everything out easily for us to understand without the typical car salesman attitude.He (and the other Eric in the finance area) were great and got us through the process quickly, and on our way!Thanks everyone, for a fantastic Customer Experience!

The process was quick and seamless! Juan Torres was great, he was honest and upfront about the entire process. He was patient and explained everything in great detail. He is extremely knowledgeable on all cars.

The best indication of the quality of customer service is direct, honest responses to customer needs and even complaints. Mr Craig Robbins walks the walk. He has my highest regards. As a result, I highly recommend this establishment

It was easy to schedule an appointment online with next morning availability. The service advisor, Romney was very engaging and a joy to work with. The team was able to help me out with my service issue in short order and had one of my company service vehicles back in operation within 48 hours.

I just bought my next vehicle through Huffines and it was literally a great experience. The vehicle was in excellent condition as described. It was ready and waiting for me to arrive, fueled, detailed and ready for me to drive away. Truly a great car buying experience. Thanks

Bryce Bessler helped me get into the perfect used car for my wife. he was exceptional. Everything was done by phone and email including financing at a much better rate then elsewhere. When we came in to pick it up everything was done and ready and my wife was so surprised and thrilled. I HIGHLY RECOMMEND them.

Prompt and efficient. They got me back sooner than I expected. The work was quality and I was satisfied with the results. I appreciated that I was taken home rather than have to wait in the lobby for hours. I was picked up when the work was completed.I needed additional parts for a separate fix on my truck and the Parts Department was prompt in locating my parts overnight. I appreciated their courtesy and professionalism.Still love my Ray Huffines Chevy Silverado!

It was a great experience. Everyone was very nice and welcoming! I had done a lot of research and knew what I wanted and I didn’t feel any stereotypical car sales pressure. I knew I was getting what I wanted at a fair price and I felt like everyone was really in my corner to help me get what I needed and wanted.

Excellent service - friendly, professional and first class care of my car. Great communication during repair and follow-up. Well done!

Friday, September 10Had scheduled an oil change and tire rotation. Susie also recommended replacing the cabin and air filters. Took about 1:15 hours for everything. Great service and friendly mechanics. You’re awesome Susie!

We had the best car buying experience with Bianca at Ray Huffines in Plano. Every single person we spoke with there was helpful, honest, and friendly. Bianca was so helpful getting us the vehicle we were looking for and she actually seemed to care, while some other dealerships were less than helpful. We also really appreciated that Huffines isn’t taking advantage of the vehicle shortage by marking their vehicles up by thousands of dollars like a lot of places are. They told us the price and there were not any tricks, they gave us a fair price for our trade, and they made us feel taken care of. We are telling everyone we know to go to Huffines!

I love my advisor, Matthew! He’s been working with me through multiple vehicles over the span of a few years and his level of care and concern never wanes. He takes the time to explain repairs and never tried to over-sale anything no needed. Bottom line: I never feel taken advantage of or ripped off. This is the main reason, I’ve been a customer for so long even after I have moved out of the area.

I am SO proud of myself Huffines contacted me and said they wanted to buy my Malibu and offered me 10K. Once I got there, they raised it 11,500 for the trade value! Mike Guthrie & Gadiel Plaza handled me with care and went above and beyond to make this happen! $0 down with Gap Insurance & I saved $136 per month!I must say that this was the perfect car deal! Ray Huffines is the truth! 😉

Long Review:My interaction with Mr. Darrell Rice has been strange to say the least. Initially, he was professional and friendly. However, the more I emailed him, the more I felt like I was inconveniencing him. There were several moments where I would ask a question and would receive no reply. Im not sure if just didnt see it in my email or if he chose not to answer.Anytime after that when I would email him, the answers would be very short and impersonal. When I scheduled a test drive, he got the date wrong and when I asked him the correct date I never received a response.I reached back out to him this past Monday to try and reschedule the test drive for a sooner date, only to be told the truck has sold. Again, very brief and impersonal. If he knew the truck had already sold, why did he not reach out to me to let me know? It would have been a simple courtesy to inform me that the vehicle I wanted to buy was no longer available.No effort was made to reschedule, no other vehicle options were mentioned, and again, it seemed as though he didnt care one way or the other if we purchased a vehicle from this business or not. The entire interaction after the initial email was a bit off putting. His responses made it appear as though he felt that I was wasting his time, so I thanked him for his time and have made no effort for further contact.It was my hope that his actions (or lack thereof, depending on how you look at it) were not a reflection of the customer service and professionalism shown to customers by the Ray Huffines Chevrolet of Plano.Evidently I am mistaken in believing that, as when the General Manager, Mr. Craig Robbins, emailed me to ask if Mr. Darrell Rice was taking care of me and if there was anything he (Mr. Robbins) could do to help, I informed him of how my interactions with Mr. Rice had gone and received no reply whatsoever.I also expressed to him my willingness to still visit their location, if my SO and I were welcome to do so. Apparently that is not the case, as I have also not received any reply or further contact from the General Manager, Mr. Craig Robbins.For a business that claims to care about its customers opinion of them, I can honestly say that this has been one of the most debilitating and disappointing experiences Ive ever had the misfortune to be a part of.Truth be told, if I could rate their customer service 0 stars out of 5 then I would. My SO and I will NOT be interacting with this business or its staff any further, and I highly recommend that others avoid them as well.Update: General Manager Craig Robbins has been in touch and apparently did not receive my email at all. I told him my frustrations, he let me know he didnt get the email but that theyll let me know if they get anything like what Im looking for.

I called to notify the staff that I was running late for my appointment. The lady on the phone told me that apparently I wasn’t on the schedule. She went ahead and scheduled me last minute and told me to get there safely. I arrive and I received excellent customer service. Not only that, my service appointment was very quick and I was in and out pretty fast. I am grateful for Chevrolet Huffines!

I love that Im able to go online and book an appointment that works for my schedule - AND gives me the ability to select a service advisor. Matthew is my go-to-guy. I drive an older vehicle - that I bought at Huffines. Matthew does not push me to buy something new - but explains what is needed now to keep my vehicle running and what I will need to do soon. I feel well informed and never get the sense Im being sold something I dont really need. My friends make fun of me for continuing to have all work done at the dealership as they insist it is more expensive. I find Matthew trustworthy - so I keep coming back!

Free transportation provided from my residence to your dealership and free return trips by a known courtesy driver is a great perk. The body shop did a fantastic job in repairing the damage done to my truck which now looks even better than when I purchased it from your dealership 5 years ago! It basically looks and drives as a brand new truck. Thank you Ray Huffines Chevrolet.

We brought our 2015 Impala here due to error codes we expected it to cost thousands to get it fixed Keith was awesome kept us posted on everything and the entire service team was very pleasant as well they fixed the issue with our car it definitely wasnt the thousands we expected it would be.. so glad we came here we will definitely be back for all future service!

I believe I have a good working relationship with my service agent, Keith Overturf. He knows my car (1999 Corvette), he knows Im retired and he also knows I want to do what is financially feasible to keep my car in top condition.

Was immediately attended to when i drove in. Was showed waiting room and parts desk. Which i ended up getting a console divider. Cashier was great, and was very attentive.

A BIG thank you to Morriss for the amazing customer service and for making today a painless car buying experience! After attempting to make this purchase with other salesman (from another place) we decided to look elsewhere. So happy we were able to do our business here and with Morriss, who deserves all the praise in the world!

Juan Torres is the most amazing person I have ever had the pleasure to work with and look forward to working with him for many years to come. Thank you Huffines Chevrolet for employing great people like this man.

Went for warranty work, part not available.No loner car. Got part 1 week later had to limit use of car. Water pump replaced next day got over temp warning. Stopped the car. Car got towed and repaired but was left without a car when I really needed it for getting ready for a flight the next day

I personally have bought 3 vehicles from Walter Segovia but have recommended family and friends to him as well. Very pleasant; he knows what I want and excels every time. Above and beyond by all staff members in all departments. Keep up the Great Work !

Darrell Rice is absolutely amazing! He deserves nothing but to be praised as a Salesman. He never gave me a single doubt from the moment I met him! I love my used 2017 Honda Civic, he made sure that I had full communication from him & others working to get me this car! Couldn’t imagine buying from any other person!

Best service team in the DFW area. Extremely knowledgeable and prompt. They kept me informed about my truck so I never had to worry and got me back in it within no time.

The person that made this happen was Walter Segovia. He is in the certified used car sales department. Walter is the most easy-going and professional salesperson I have ever purchased from. I originally worked with a new car salesman. He used some less than suitable tactics to try and get me to buy the car that he wanted me to buy. When I didn’t want to purchase the vehicle that the unnamed salesperson had suggested, he pretty much told me to take a walk. He gloated about his corvette delivery the next day. I felt like he didn’t really want to work for my business because he had a high-dollar delivery the next day. The next day the manager called me to ask why I hadn’t purchased and I explained to him that I felt pushed and then pushed away by the salesperson. The manager apologized for my unpleasant experience and asked if I would still be willing to do business with them if they could get the vehicle that I actually wanted from a different location. I agreed to come in and was directed to Walter Segovia. Walter actually drove me to a different location to see the truck that I had seen online and then we took it back to the Plano location so that I could purchase it.. I purchased my truck that day with a smile on my face. Walter made my experience a pleasant one and gave me confidence that Huffines was willing to go the extra mile for their customers. Go see Walter if you want a great deal on a certified preowned vehicle.

Joby, is one of the best salesman I have worked with. He made process go quickly and made me feel valued as a customer.

Horrible service this time. Lube oil filters tire rotation and balance. Appointment scheduled was told that they could not do tires because lift could not hold the wait of my vehicle raised cane and all of a sudden they found a left that could hold my vehicle. Just amazing that we as customers have to put up with this kind of serviceI would like to than the service manager and general manager for reaching out to me today to discuss my issues and concern. Not many companies would take the time to do this so even though there were issues I would be more than happy to give them a five star ratingThank you gentlemen

Devon Fritz was extremely helpful and knowledgeable about all the inventory the dealership had to offer. He made everything very easy for me, and helped me find exactly what I wanted! He worked hard to get me a great deal, at a price that would fit my budget. I was so impressed with everything he did for me, I actually bought a second vehicle from him the next day! 10/10 would recommend Devon to anyone needing help finding the perfect vehicle for you!! Thank you to Devon, and the Entire Ray Huffines Chevrolet Team!

I am really enjoying my used truck that I purchased from Mike in the used car building.The truck I wanted was sold by the time I approached the dealership about wanting a vehicle. But Mike found one that wasnt even on the website yet. It was perfect and has met all my needs and is a joy to drive. The deal was easy to get done and very satisfied with the results!

Professional and very pleasant experience. Service began with a warm greeting by name. The service team had my service record and confirmed the activity to be performed on this visit. The oil change, tire rotation and multipoint inspection was completed in a few minutes.

Great places and people! We bought a truck and ordered a Tahoe. Would recommend this place to everyone.

Really good guys. Cant wait to pre-order a Z06

Wow, go see my sales guy Dan C. Upfront and transparent pricing with no back and forth haggling. By far the smoothest vehicle purchase Ive had.Thank You Dan, and Huffines Chevrolet!

Friendly and helpful customer service(Pam) and Bob in parts too!The service technician who programmed my keys was great and I could tell he was busy, but he was communicative and very kind. Id rate the experience as excellent.

This was the best car buying experience I’ve ever had. Thank you for making it so amazing Juan Torres!!

Came in for a quick test drive and they got me in and out efficiently. Excellent customer service.

The entire process of buying a vehicle at Ray Huffines was smooth and enjoyable. Dan Christensen was extremely knowledgeable, profession, and pleasant. He went above and beyond to help answer all my questions, concerns, and he found me the best deal possible on such short notice. My family and I will definitely return to do business with Mr. Christensen in the future.

Huffines Chevrolet always have a great customer service, always take care of my needs and answer all questions

The work was done promptly but it didn’t fix my transmission problem. General Motors has a severe problem with its 8 speed transmissions. Everyone I know is leave GM vehicles because GM is NOT fixing this transmission problem. They should immediately recall all of these vehicles and fix or replace these transmissions or they are going to lose all of their life long customers.

There was some initial miscommunication and misunderstandings but Craig Robbins and his team worked with me to clear things up and make a deal that both sides were happy with. Ive been using this dealership since 2019 and they are much more responsive and customer-focused than any other dealership Ive interacted with. Even using the service department is a relatively easy and hassle free experience.

Great Service Service Techs always on the move and on the ball.Have used Huffines for many Years.Keith Overturf is one to the best in your service area dept.Keep up the good work.Thanks.God Bless you all in these Covid 19 changing times.

Matt was the absolute best! Will definitely comeHere for all my cars needs

They had the exact truck we wanted on their lot. The price was great. The salesman was the best we have ever worked with! He made the transaction quick and easy. We will definitely use Ray Huffines Chevrolet again and recommend to everyone we know!

My repair was handled both professionally and efficiently. Living in McKinney, I passed several Chevrolet dealerships on the way to Huffines and will continue doing so to make sure I get the level of service I expect.

Outstanding Salesperson Joby, great introduction on the cars we like, and give us a lot of details about the car. We are very happy!

Chris and Juan are wonderful. Same with finance experience

Purchased a 2018 Denali Yukon. The car had a few minor issues the dealership did not fix or tell me about. When I asked them to fix them, they referred me to their service department that did not treat me right at all and tried to make me believe the problems are in my head. They had the car for a total of 3 days on 2 separate occasions and were not able to even address it properly.Stay away.

Worked with Reggie usually work with Dante but Reggie was cool.... especially because I needed my wheel locks taken off. Let me say I drive all the way from DeSoto because I appreciate the service at this location. I used to live in the area but after moving all the way across town I have no issue driving because I know I’ll be treated with courtesy and respect!!! I could say some really horrible things about Freedom Chevrolet in DeSoto but I won’t I’ll just say thanks I am grateful for you all!!

Quite happy with my experience here. Was shopping from Colorado for a specific factory-certified model with incentives. Doug Shaw was super helpful, and found a great balance that other dealers/sales people did not between nagging me and ignoring me. Just the right amount of help and communication when necessary. They were happy to help me arrange to have the vehicle shipped, if necessary, but I came down to pick it up - and Doug was kind enough to come pick me up at the airport when I flew in.Craig - just to clarify - I came in from Colorado to pick up a Bolt and bring it back home to Colorado. Rather than getting a Colorado pickup truck.

Susie Frasier always is pleasant to deal with. Every time she has a smile in her voice and a bright expression on her face.Excellent service and attention to detail. One of the main reasons we LOVE the Huffines brand is employees like Susie.

Everyone was friendly and informative. The service was actually fast, which Ive never experienced at a dealership service shop.

Joby Jacob did a great job. Brought the car to my house to look at, took my trade-in to dealership, and brought the paperwork to finish the deal. Great! Best experience in over 60 years of car buying.Oh I love my Bolt!

I purchased my 2006 Chevy Silverado there in 2006 and have always had it serviced there. For as long as I can remember Reggie has always been polite and very helpful when it comes to servicing my Silverado. I always wait for my service to be completed and I see him interact with other customers and he is always professional with customers. I have never had a bad experience and am happy to recommend Huffines.

I 100% recommend this location and especially Bryce Bressler. I will admit I went in pretty much knowing exactly what I wanted since I had previously test drove the vehicle at a different location and had been researching the vehicle, but Bryce was so knowledgeable and nice! He literally took me step by step on all the specs on the vehicle. When we went on the test drive he taught me all the tricks on the vehicle and explained them to me in detail. That made me 100% confident in purchasing from them. I had two car dealerships I was interested in as stated earlier, but his attitude sold me. I was never pressured nor did I ever feel like they were trying to sell me things I didnt need. I came in with my own financing and they still treated me the same. A big A+ from me. We also completed the deal the same day. They were efficient and it was a pleasurable experience. He even made sure I didnt get rained on - chivalry isnt dead. Its been a week and I am 100% confident in my decision! I purchased a Hyundai Santa Fe SEL 2020.

Everything was very smooth, it didnt feel like I was shopping around forever to find a car and my friend joby made the whole process very smooth.

Romney and the team addressed my concerns with plenty of communication. They gave me an honest assessment with suggestions that made sense. My Tahoe is an 02 and they could have easily oversold what was needed but instead they had high integrity and only suggested what was absolutely needed for my vehicle.

My experience was 5 star because of Darrion, my sales representative. He made everything seamless and easy. My finance experience was 5 star as well. I would recommend Huffines Chevrolet Plano to anyone in the market for a used car!

Regis is always showing interest and is always wanting to make sure not only the car is fixed/maintained correctly but that I understand everything being done and how much.

Huffines made buying my first car such a great experience! They were patient and made sure I was getting exactly what I wanted!

Juan Torres is a great sales person. He was very patient, prepared, knew his products and represented the dealership well. We would have no concerns recommending Juan and the Huffines team to any of our friends and family. This was a great car buying experience.

Yall did a great job! Thanks Reggie and Henry for helping me out. Finally got that squeak fixed

The people at this dealership was very professional. They were honest and open. I was very satisfied. Thank you Bryce!! I love my new car..😍

I had an amazing experience here! Rigo helped me purchase a great car, he was so helpful and made the process so seamless. I usually dread going to dealerships but they made it stress free, no pressure environment which is so rare! I wasnt there for a super long time either. I recommend going in after work on the weekdays

Reggie was great to work with as always and took care of my truck fast. Thanks again

They have the info about the product, They reply quickly on any questions I have

Amazing dealership. Jacob did an excellent job to keep me updated on my 1st and new corvette. Delivered as promised.

Matthew is always informative and ready to help. I go to him and your dealership exclusively.

This was without reservations the most pleasant buying experience I have had, and over the years I have purchased in excess of 65 new vehicles. There was no going back and forth, no bait and switch...just integrity... that is hard... if not impossible to find in a dealership.

Joby was very friendly and worked very well with me. He was very professional and over all did a very good job. Ive never had a bad experience with this dealership, and I will definitely recommend others to go to this one.

Extremely pleased with my experience at Huffines this past week. Eric was knowledgeable and went above and beyond. Love my new Santa Fe!

I have actually already recommended the dealership and Joby specifically to a friend. I will continue to do so. I am very pleased with the service we have received.

Took way too long to get an oil change/ tire rotation. (2-1/2 hours) Just seemed like everybody was moving in slow motion. Also, the cost of the service was entirely too much. I used a coupon for $35 off the service and still paid almost $45. I set an appointment for 7 AM and was there promptly. After I left it with the representative, it sat on the driveway for 51 minutes. Then I saw it go in and then come back out, where it sat for another 30 minutes before it went back in for something else. Oh and your payment process was painfully slow as well. I just dont have the free time to wait that long for a simple oil change. I also heard three different repair consultants tell three different customers, including me, that we all needed new cabin air filters and engine air filters. Might be coincidence but it made me think its a good way to increase revenue without any real proof that we needed them. My trust in this shop just isnt there anymore

They did exactly what I asked and did a great job doing so. Thanks.

Very professional and prompt service. Great job!

I brought my vehicle in for service with no warning lights on dash and when it was ready for pickup the ABS light and swerve light were on. Service agent states technician was gone for the day. This is terrible service. Nothing was mentioned to me and I had to show this to service agent.Update: 6/22/2021I received a call from GM and Service Manager asking what can they do to make it right? I responded, service my vehicle the right way! So, they followed up and through and exceeded my expectations.Thanks for getting the job done right ✅

WORKED WITH REGGIE PIMENTO. HE WAS AMAZING. VERY PROFESSIONAL AND ATTENTIVE. WILL ASK FOR HIM FROM NOW ON. HUFFINES TREATED ME WAY DIFFERENTLY THAN OTHER CHEVY DEALERS IN THE AREA.

I needed an oil change asap and I think it was Matthew who took my call and took me in to service my vehicle. I happened to be around the corner from the dealership and was able to have my vehicle service without an appointment. Service was fast. I didnt get that complementary car was that I got the first time I took my vehicle for and oil change but service was prompt and reliable. Thank you.

I had a check engine light come on in my relatively new Silverado (16K miles) the day before I was to be heading out of town with my family to our lake house about 2 hours away. I would be towing a boat so I absolutely needed to be certain that a bigger issue wasnt going to unfold. When I arrived for my appointment that Huffines squeezed me into, they jumped right on it. They were done finding and fixing the problem in under an hour!! Our trip was saved! THANK YOU to everyone at Huffines Chevrolet for considering my situation and do everything you could do to ensure I would be back on the road in time!

Went to the used Huffines lot in Plano to look at Hyundai’s. Eric Stovall helped us get a great deal on a Santa Fe sport which still includes the original warranty. He was nice and easy to work with and got our deal done very quickly without a run around. I would recommend him to everyone and when we need to buy again it will be our first stop!

Pretty easy and always friendly. Great experience. Glad to be in the Huffines family.

Everyone we dealt with at Huffines was professional, helpful, and service oriented. We purchased two cars and found the sales department, the finance department, and the service department to be top notch.

Our Service Provider is professional, takes time to explain, and goes the extra mile for us!

Dealership is great. Service personnel are excellent.GM has a lot to be desired in the 2021 Tahoe. It is a shame when you buy your dream vehicle and you have nightmares about it at nights. This can cause anxiety when you drive it. Seems that I’m expecting the next trip to the dealership for another 10-13 days in the shop.I’ve had numerous Tahoe’s and I wish I had the 2015 back. So disappointed in the mechanics of this 2021!!😔

Had to bring it in for the recall twice because they didnt to everything the first time. Susie Frasier is great.

Darrell Rice was very helpful in our search for a used vehicle. He provided us with a comfortable experience and was able to answer all of our questions. I would recommend Ray Huffines Preowned.

This was my first experience with getting service on my new Tahoe. This was a service that I had purchased for a routine oil change, tire rotation, multipoint inspection. Apparently the the wheel lock was never given to me at time of purchase so they needed to order a new lock and I have to go back again which is little inconvenience as I have to take off from work again. All personnel at the dealership are always professional. Havent experienced any significant issue so all is good.

Well you guys didn’t find the problem cause it’s doing it again still the same sometimes when I’m starting the car it drags and doesn’t start and my voltage is low around 11+ amps

Battery issues brought me in. I was met by Keith, who saw me right away. Keith ordered me a Lyft home, for which I am much appreciative. My new battery was installed within an hour (!!!!)- grateful for my warranty, as I only paid for labor. This was an easy and efficient visit

I really liked the shuttle service and going from the dealership to my home was great. Getting picked up from my home to the dealer was very problematic. The app link provided by the dealership did not work and I had to call the dealership to arrange the ride for me. The driver could not find my apartment and I could not contact the driver unless I set up Lyft. I had also asked for the auto to be washed but it would not have been if I had not asked the cashier to make sure it was washed.

Very professional. It was a very good experience

I have purchased multiple vehicles from here. The customer service is top notch. They stayed after hours to assist me, and the salesman drove my new vehicle to my house. To explain I just stopped in not really planning on walking out with a new 1500. So when all was said and done I had the vehicle I showed up in (did not dare trade my wife’s car in) and the one I purchased.

Trust is important to me and after 20+ years of dealing with Huffines, there is no where else I would go