I cant thank Huffines enough for the great experience! Josh Sprayberry was my salesman and got me into my new gladiator! I went to 5 different dealerships and none of them gave me the price I needed until I got to Huffines; they really did give me an amazing deal! I highly recommend Huffines Plano if youre interested in getting a new vehicle! The finance paperwork (with Stewart) was quick and easy and he helped with the amazing deal as well. I got to test out my 4 wheel drive in the mountains and it worked like a champ! Thank you Huffines!

Great experience here! Everyone was so friendly and excellent customer service. Ruben Perez was our salesman and he was awesome! Genuinely kind, and not the typical car salesman by any means. It’s always kind of nerve racking buying a car, but me and my husband were pleasantly surprised the whole time. Never had an experience like that at any other dealership. Ruben you are great at your job and deserve kudos (and a raise!) from whoever the boss is there! Thank you so much for great service and I absolutely love my new car ☺️

Jonathan provided the best customer service! I am so amazed with the level of care and support throughout buying my new Jeep Wrangler. I 100% recommend

Gary was a superstar. He spent so much time with my wife and I to understand our needs. He was very patient and tolerant of our indecisiveness (we came in to look at Grand Cherokees and I left as a very proud Ram Owner). He made sure to constantly check if we were comfortable, or needed water or food, paying attention to our daughter to make sure she was entertained as well. He really did an excellent job listening to our needs first before going out and making recommendations about what we wanted. I visited 3 other dealerships before Huffines and all of the other ones seemed to listen to my first request and push that car on us. Gary was the exact opposite and because of that I now own a truck. Something I never though I would have. Turns out he was more than right, and I love every moment I spend driving my new Ram. Gary built a few models for us to show the features and ended up finding a car from across the country that fit exactly what we were looking for. I can’t say enough about the service we received at Huffines. I’ve already recommended 2 other car buyers to Huffines and specifically to Gary. I bought my car from Huffines because of him. If you ever get a chance to read this…thank you Gary!

Overall experience I was very disappointed. I bought my first car from this dealership back in 2014 and had a great experience. But dealing with the service department it seems like they only give above and beyond service to certain people. It started with standing for about 30 min (pretty sure longer) waiting for the technician (Jason) I was told to see. I was directed to stand in front of his desk and he would be right there. I could see Jason and serval other employees finishing up with another customer appearing to give him amazing service as they had casual conversation while I was waiting. Which I was truly understandable about because I come from the customer service field and understand giving great customer service from start to finish and that their customer they had at the moment was a “talker”. There were several other employees though that were in the desk area where I was waiting (standing) and I would love to give huge KUDOS to Rose (I hope I got her name right) she apologized for the wait and checked on me the entire time in between her calls. After sometime and other technicians walking around me including Bill, my later assigned technician who seem to be flustered and bothered by his clients, Rose asked if she could take my name and number so Jason could give me a call as soon as he’s done. I was fine with that because it felt like almost an hour at that point and I could see them (client and employees) talking still. So now I’m onto the following morning I’m being woken up at 7am from Jason apologizing for not calling me the previous day. I told him the issue with my truck, someone tried to steal it and destroyed the steering column. I had the steering column replaced but needed a new immobilizer which was $300. Jason said that he would have the service department look at the truck to get an estimate for installation. Bill now calls me and tells me very quickly as if he’s in a rush it would cost $850 in total to have it installed and programmed (very simple task). I explained to him I was struggling financially at the time and needed a few days to get the funds as I already spent a lot getting the steering column replaced and the truck towed to the dealership for programming. We played phone tag for a day for him to let me know it’s going to be an additional $175 because the existing key will need to be replaced, I told him I had no choice and would try to get more funds. I get a call saying the truck is ready, front counter staff were very friendly and fast with the payment process. I was then told my truck would be pulled up out front by the service techs. No more than a few minutes one of the service techs pulls up the truck gets out and just walks away. No friendly conversation like they’ve had with other customers. No have a great day or anything. I get in my truck just to see they left my steering wheel EXPOSED. And I see the SAME key I had when I dropped it off. Unfortunately I was running late for work and couldn’t address the issues right then with whoever is managing this staff. Overall I can tell you they are very hungry for money but will only give your great customer service to get you to buy a car then when you’re dealing with Service you have no choice. When I buy my truck this year I do not plan to return to them, they “pick n choose” who gets the amazing service they preach.

Had a great experience with this dealership. Jordan Green helped me every step of the way. From the test drive all the way to financing, he helped get me into my new truck. The finance department, along with the managers were very helpful as well. I will be recommending this dealership to everyone I know. Extremely happy, new Ram owner here!

Billy Bolding is an exceptional CDJR enthusiast and consultant. I was searching for the perfect Jeep Gladiator Mojave and although we could not find one locally or at any Huffines dealerships, Billy did everything in his power to help me. I wish I could have bought my jeep from him, its too bad I needed one quickly and could not wait.Any time I need a car/truck in the future Billy will be the first person I call. He was never too pushy, recognized my needs and brought every solution to the table. I felt that he was very honest and respectful and never once tried to push us in the wrong direction. Thank you Billy for everything. Until next time.

Had a problem with my customized Jeep Gladiator’s suspension. Happened while I was in West Texas and had to be towed to a different dealership. However, Scott Millsap, the GM at Huffhines Plano, called me personally and made it right. When they learn they have an issue, they resolve it. 5-Stars.

My wife and I recently bought a new Jeep Grand Cherokee from Huffines Plano. Our sales person Fernando was terrific as he was very knowledgeable, gave my wife a first class overview on how to work everything and great to work with. We looked at several different options as we needed something to pull a small camper. One of the best car sales people and buying experiences we have had. Also can’t say enough about Charlie in Finance as well, great guy to work with. Real pro also. Good job Huffines. I’ve bought about 6 cars from Huffines over the years. Proud of you guys for doing everything you said you would do, having good people with integrity and keeping the whole process very simple and easy. Great job.

Simply, I couldn’t have asked for a better experience. Ms. Janis Jones was absolutely fantastic, resourceful, knowledgeable, and went above and beyond to help me get the car I wanted. I just moved to Dallas but they made me feel right at home. I am extremely happy I was able to get my car from Huffines and I absolutely recommend this dealer and Ms. Jones to anyone in the area that is looking to purchase a car.

I would love to give a huge shout out to BILLY BOLDING in the sales department. I special ordered a 2021 hellcat redeye charger to my liking, he made it quick and easy for me. When the car came in it was perfect with every spec I wanted. He also kept me notified on every little part during the build all the way to taking delivery of my beautiful charger. Every dealership needs a knowledgeable person like Billy, he made my experience at Huffines the best he possibly could and I will forever come to Huffines because of Billy. Again a HUGE SHOUT OUT TO BILLY BOLDING! I truly appreciate everything you have done for me and getting my hellcat redeye charger just as I dreamed.

Took my car for a recall service and person driving the car inside the station scratched on my wheels in the front, took the car back to them to fix the scratched wheel on my brand new car last Thrusday 10/08/2021 and today Monday I still waiting for my car to be ready after service advisor Jason told me it was only gonna take 24hrs to fix. Is not the first time I have a badexperience at this service center, not to mentioned that I havent even received a call since the drop day. WORST SERVICE EVER.!! I have bought 4 cars at this dealership, after all this they just lost a customer.

Honestly the best experience I’ve had at a dealership. Gary Kettering not only got us EXACTLY what my wife and I wanted but he somehow also managed to earn the trust of my 2 year old along the way and now my son will literally ask to go see him.Beyond happy with our experience!

I want to give a HUGE THANK YOU TO Travis Hallman for helping me find the perfect Jeep Wrangler Willys Unlimited 4x4!!Go see Travis! That dude is kind, knowledgeable, patient, and most importantly honest! Dude even made me a YouTube video personally for me 😂Also want to give a honorable shout out to Tony Lee! He made sure my vehicle was transitioned to me properly & easy.Thanks for these two, I’m officially apart of the Wrangler family! ✊🏾

From start to finish Tony, and everyone else we encountered, were very friendly, helpful, and patient. We had a number of bumps arise and each step of the way Tony went above and beyond to make sure we didnt leave empty handed. Our experience with other dealerships have not been great but working with everyone at this Huffines Chrysler Jeep dealership has given us hope and transportation. We thank you again!

Huffines has a reputation of fair, honest dealerships. This was certainly the case for the Chrysler Jeep Dodge store in Plano. There were no surprises. Everyone was pleasant and knowledgeable. My salesman took the time to listen and show me the features on the Ram truck. There were no hidden add-on charges. I would recommend Huffines to everyone.

Great experience!Austin Lane (Sales Consultant) and Zach Stanley (Sales Director) gave me an excellent deal and a very smooth and straight forward car purchase experience. Stewart Ericson (Finance) also made the paperwork part quick and seamless.All of them together made this a quick, easy, transparent and NO BS purchase process. I would definitely recommend them, and this dealership for your next Chrysler, Dodge, Jeep or Ram.

If you have another dealer option, I suggest you try your luck on the other one. This dealer, just like many others, they are magnificent...until they got your money, then all their fake friendly personality and interest to serve, disappear and they dont even have time to text you back anymore. I Purchased a 65K Sports Truck, it took 2 months more than planned to arrive, Then It was missing some of the items paid from the packs. I specifically told the salesperson to verify at arrival nothing was missing, he asked me to do it my self, he did not even have the time to verify that. When I discovered, they ordered the missing thing. Took 3 weeks, then I went to get it install, Then they said they got the wrong parts, wait 3 more weeks, then they told me to bring it to get it install in the spot, then they sent me home in a rental, at the end of the day, they call me to keep the rental another day. Then I picked up, then It was installed wrong, they schedule a week later, I arrived and they sent me to work in a rental again, at the end of the day, IT WAS INSTALLED WRONG AGAIN. Then they schedule next week to get it fix...Then I arrive, the employee who was taking care of me did not show up to work. That was last week. Until now. They dont give a damn, and they have not re schedule to fix the wrong part. BY THE WAY. I PAID IN FULL CASH THE $65K When I purchased,,,,therefore, they don;t give a damn. They got the full amount from my porchase....TRY YOUR LUCK SOMEWHERE ELSE IF YOU BUY A RAM. Sincerely Gameli Cruz

Yesterday I purchased a 2018 Jeep Wrangler Rubicon from Olon Hill at Huffines Used car department. I can honestly say this was one of the best car buying experiences ever for my Wife and myself. Dealing with Olon creates a transparent buying experience and he has a level of integrity that many salespersons lack. (Look at my previous review)Thank you Orlon.Scott Dishnow

Rodney, orlon and Lenin made my experience with buying a car very smooth and easy! I came into the lot and told them what I was looking for and they found me the perfect car and considered my budget throughout the whole process. These guys are amazing and never pressured me one time! The customer service here was truly one of a kind and made me feel lucky to have been working with them. All of these guys deserve a major promotions they truly are a dream team. Thank you guys so much I love my new jeep! Will be referring everyone I know :)

Soooo, I’m extremely disappointed to find out that I’ve been swindled. At least they could’ve given me the limited edition with all the bells and whistles and I wouldn’t be as disappointed! I was told I was getting out of a bad loan and at least most of my money would be going to my principal and not interest. Well that was a lie. I hate when people are dishonest just for a sale. Reading throughly is definitely fundamental. It’s my fault. I accept that I played myself. Love their service department though.I haven’t found out how to to reply to a business but Scott please don’t try and discredit my review. The vehicle was purchased on June 25th under Myranda Howard. 2020 Jeep Grand Cherokee Laredo. Now you may “investigate” the claim and hire credible workers in the future.

Bobby in the service department exemplifies what customer service is. My wife’s Jeep had a very costly repair that needed to be made, and Bobby really worked with us to get the best possible financial solution with results that couldn’t be beat. This dealership will have my family’s business from now on because of Bobby’s professionalism and courteous service. Thank you to Bobby and the rest of the team at Huffines! You guys are awesome.

I normally don’t leave bad reviews but I had it with the bad attitude with this guy. I had been taking my car to service for a warranty, I had asked my brother to take my car because of my work hours and because I was told I had to take it in multiple times so they could measure how much oil my car was losing. Mind you I was able to bring it in last time since I got off of work on time, I asked Christian to just measure the oil and that Jason knew about the situation, he nodded as to agreeing he understood the reason for my visit. 40 minutes go by and comes back apologizing that he had made a mistake and had my oil change, and he then stated I needed to bring it in 5 more times. Mind you this was supposed to be my third time bringing it to have the oil measure. On top of it he said, don’t worry I won’t charge you for the oil change (don’t worry I wasn’t going to pay for a service I didn’t request). So here I come again today and I bring my car, I was told I had to bring it every 1,000 miles. I sit down and wait again, then here comes Christian again and tells he can’t do anything today because they had informed the owner of the car that I needed to bring my car every 1,500 miles. I looked at him and I said “I’m the owner” I was never informed this plus he had given me a piece of paper last time that specifically said 1,000 miles. He looked at me confused and with a rude tone he said that Jason had been speaking with someone else about this and that he had left the paper on the seat of my car for me to look at. Yes, granted my brother forgot to tell about this; I’m not upset about that. This guy Christian has very poor people skills and he shouldn’t be dealing with customers if he doesn’t know how to handle situations. I hate going to dealerships or mechanics because of this specific reason., some man don’t how to respect female customers. Please make sure this guy doesn’t come near me again, he messed it up by doing the oil change then he gives me an attitude? Please teach him people skills.

Great place to get your car worked on. Rick Garza IS THE MAN!! Hes been keeping my ride in tip top condition. Everyone here is amazing, friendly and knowledgeable. Id give em another star if I could. Keep up the great work!!

Thank you to the dealership for saving the day! I locked my purse with my key fob and they had a replacement key out to my location within an hour. Really appreciate it!

Nothing but excuses and lies from these guys. I tried to buy a Hellcat Charger Redeye. We had a deal and they kept shopping it to the highest bidder. I called and spoke to Mr. Huffines....only to hear more BS!!My advice.....call the Dodge dealer down the road>>>>

All I have to say is wow!!.. The fear of buying a new car is getting screwed over. We all dread to go too the dealership and listen to smiling lies. I can promise you wont find that here. Soon as I pulled up Mr.Ruben Perez said well lets waste no time I have the car ready for you. As a customer that made me feel good. He had the whole deal worked out before I arrived. Drove the car for little test drive. Came back and literally he said ok follow me. Went into his office they gave me more than expected for my trade. Then he said ok now to finance we go. The whole time im like its going to fast something must be up right??? Nope Ruben already had everything ready like I said. Literally was there maybe 1 HR. Sign and drive it was so easy.. GO SEE MY NEW FRIEND RUBEN PEREZ. TELL HIM ALLEN SENT YA..

Dept: Service Rep. Kelsey SheppardKelsey provided me with Phenomenal service!He is a very Kind & Honest man. His service was Awesome!!!! What touch my heart the most and made me smile was that he didnt try to charge or sell me something I did not need. HONESTY is still real and what will keep me going to this location. Thank you Kelsey for CARING in what you do!Huffines, Plano.. .PLEASE give this man a Raise & Promotion!!! I will spread the world that this is the best auto shop to go to as you can run across and AWESOME MAN LIKE KELSEY!P.s. I almost felt like he was my big brother taking care of his little sister...in so many words Family. Of course, I was older than Kelsey but the comfort of his sincerity was felt and appreciated.

Orlon is an awesome guy. Flew in from Odessa, he picked me up at the airport, had a great conversation on the ride. Got in the new car to test drive right away. Very honest and open dude, got the exact car I wanted and flew in for. Only slight concern is they weren’t sure if the service shops in my hometown would honor my Car Care Service package but no biggie since they said I could cancel it if it didn’t work out with the shops here. Thanks for everything

This is by far the best dealership I have ever been to. From the moment I called them asking about inventory they truly listened to what I wanted. Within thirty minutes of calling I arrived to the dealership and had 3 vehicles pulled up to the front doors waiting for me that all fit my description of what I was looking for. After a test drive, I chose my color and sat down. There was no haggling on price because they came with an amazing deal. It was so quick and easy that I left with my new jeep in no time. The people here are so amazing to work with that I reccomend anyone looking for a new vehicle to go here. Thank you for being such an amazing dealership.

I always come here to get my oil changed. Staff are very friendly and professional. Christen is my service guy is always very professional with great personality. Thank you and I will always recommend this place for family and friends.

Great service here! Got a brand new 2020 jeep Cherokee. I cannot remember my salesman’s name but he was great! Awesome customer service. I don’t think I’ll ever go to another dealership. Definitely worth coming back.

Malcom and Stewart gave me really good service, and made the car buying process go very smooth. I will definitely get my next vehicle with them! I love my new hellcat!

By far the worst body shop I ever dealt with. I was called to pick up the car when it was completed and upon arrival I noticed within the first 30 seconds they didnt fix everything from the accident. On top of that they were suppose to take the car from the body shop to the service department to get routine maintenance. They failed to do this simple task. Thus the car had to be dropped off again so they could complete the work. I called to see if the car was finished and they said yes (despite me not getting a call to tell me it was done) and so I asked did you also fix everything else that was on the list. He said I dont know so I said but you just told me the car was ready to be picked up. He hung up the phone but before doing so called me an A_ _ hole. This place had no idea what they are doing and do horrible work. Stay away from this place.

Danyail Sanders in the preowned department helped me purchase my car. She has excellent customer service and went above and beyond to help me get my car. I highly recommend her!!!

Traded in my 2019 Dodge Ram for the new 2021 Ram. Thanks to Noa and Jas for doing such a great job on the transition. Highly recommend Huffins for your new vehicle purchase.

This dealer has really taken a nose dive. I wanted to trade a 2019 BMW 540i and they offered $31,000.00 when KBB was $39,000.00 and made me wait forever to get this offer. I guess they cant read the KBB. Very insulting and I would recommend going somewhere else for a car purchase.

I had the lense of my passenger side mirror replaced on Saturday. It popped out on Monday morning on the way to work. Customer service on the Service side is poor and they will not communicate with you.

I have bought a lot of vehicles, in my time, but this is up there at the top.I communicated with Matt Solar through e-mails, about a Ram 1500.I saw it on their website. I met Matt at the dealership and test drove the Ram 1500. I really liked it and started the purchase process. I worked a quick and smooth deal with Zach and Matt. They were great and made the buying pretty simple. Charlie also, did a great job in financing. All three were professional and courteous. I have no complaints and highly recommend Huffines dealership in Plano.

If you are looking for pushy salesmen and additional upcharges like the recondition fee that is common in DFW, look somewhere else. I purchase a pre-owned Chevy Silverado. The truck had a few issues that Orlon (salesperson) assured me theyd fix.- Manufacturer recall- A/C didnt blow cold- Several scratches/scuffs/paint issues- Cell phone charger inoperableAfter the test drive we worked out a deal to resolve all of these issues. Orlon and Cris, the sales manager, did not once try to push me on any recondition fee scam or extended warranty. After making a deal, Orlon kept in constant contact with me to update me on the status of the repairs. I came back a couple days later to pick up my truck. Before I could walk up to the truck, Orlon was walking out to greet me and recognized they missed the mark on repairing the paint issues and wanted another crack at it. The cell phone charger would need some parts so we agreed to have the paint corrected at that time, so I drove it home.That weekend a horrible sulfur smell entered the cab any time I turned on the A/C. I also had to jump the battery to get started once and it cranked slow other times. I spoke with Cris about this and he sent a porter to my house (an hour away) to pick up the truck and drop off a loaner. They had this fixed in a few days and the truck is working and looking great.My experience with the truck has been frustrating, but the sales team (Orlon, Kevin, Cris and Rodney) made up for it with their service!

The sales manager Cotton is very down to earth honest and will help anyone in the need of A New or Used Car Great customer service.

I bought my new RAM 2500 last week from Huffines and the process was hassle free and everyone I interacted with was helpful and friendly.I specifically want to call out my salesman Billy, he pretty much stuck with it the whole time other than a few calls. He was great to talk to and he made sure to get everything I asked for in the deal. Also, Charlie in finance, he has all the fun toys in his office (Tech Geek Talking), which made the signature process nice quick and easy.Keep up the great work guys and while I plan to have the truck for quite some time, I will definitely be back if I am ever in the market for a new toy or to replace this one.

Jason helped me out. Very great customer service! I recommend him to anyone! He got me out super quickly

ID Theft Saviors - We havent personally bought a vehicle here; however somebody tried to using our personal information to purchase one. The dealership recognized this and thankfully didnt sell them a car! Well be buying our next car here for sure. Thanks again.

Got told by one of the managers there that “sometimes in life you can’t get what you want”.. basically alluding that they were not trying to make a deal of any kind. They pulled my credit so many times after I explained where I wanted to be even prior to coming out there. 10/10 WOULD NOT RECOMMEND

Had a poor experience at this dealership. Not recommended. All they want is your money, and will lie to you about most things.

Worst experience I’ve ever had at a car dealership and that is saying something ... Do yourself a favor and stay far away from them ..

My salesman Orlon was great from the minute I walked in the door until the time I left with new car keys! He went over everything outside on the car; pointing out all the great features, and then made signing the paper work a breeze. I sat down with Charlie at the computer desk and discussed the extended warranty. He was nice, very knowledgeable and explained everything thoroughly. Thank you also to Lori Stokes, as she went above and beyond her duties to help make the experience peaceful and great. Overall it was a wonderful experience and I love my new car!

Its been about 2 months since my last review, I have been back twice for service on my vehicle. I have been coming to Huffines for a couple years since I purchased my new vehicle. Since then I have noticed a significant change with the service department. I felt it was my obligation to write a follow up to my previous review. I want to think Scott Millsap for the follow up. And, taking the time to address my concerns as a customer. Also, the rest of his team (Thomas Bronte, Taryn Rossi, Rose Serafino) working to provide a better customer experience.Thank you!!!

Finally an honest dealership who values their customers over profits. Recently purchased a used vehicle there that had minor paint repairs to be done and was promised it would be taken care of once the vehicle was sold and they were true to their word. Thought it would just be a simple paint repair but it turns out the whole section needs repainting and they’re doing so as promised. I’ve had previous experiences with dealerships that could care less about what was promised once the deal was sealed so it’s really refreshing to come across one that keeps them. I’d definitely recommend buying your next vehicle from them as I will again when I have to get another.

Barry was great to work with. He knows the product and is very easy to speak with. I love my 1500 truck and would definitely recommend Huffines.

Best car buying experience I ever had. Thomas Chu was great to work with. I was in and out in 2 hours and got a fantastic deal.

Great service and clean setup.

I’ve never had such a smooth buying process than I did tonight. Austin (& Stewart & Zach) were amazing. I was in and out within a couple of hours. Would definitely recommend this location if you’re in the market for a new car.

Rose always gives me great service for my Jeep !!

Bought a used vehicle from Danyail which was a great experience and also the easiest purchase Ive had on a vehicle. Great team to work with would recommend.

Great place to buy a new Jeep! We are very happy with the purchase of our new 2021 Jeep Wrangler. Customer service was excellent and the dealership is awesome! We will absolutely do service here again! THANK YOU!!

Great experience! Really enjoyed working with Malcolm. He was fast and friendly. I came in knowing what I wanted and he got that car to me and even had it cleaned while I was signing papers. Ill be back for my next car for sits.

I would like to thank Huffines for my Dodge Ram 1500 truck. I looked all over the country before finding my truck in Plano. Working with my sales agent was a pleasure. The price and care for this truck was impressive, well all but the bed of the truck and the purchase process.I asked my sales agent to clean the truck bed twice thinking it was just dirty. He informed me it was cleaned; I took it to two different car washes and pressure washed it myself. I found a spray on bed liner that should clean it up, but that bed is awful.My other concern is the purchase experience. I had the cash to purchase the vehicle, so I did not need to get a loan. I went to my bank in Plano just to find out they do not provide certified checks the day of the request. I would have to put in a request, and it would take a couple of days. I went back to the dealership and provided a personal check. I asked that the accounting department cash it immediately, and I would wait to pick up the truck once the check cleared, this was agreed upon. I made it clear I did not want my credit run. I am purchasing a house and did not need a loan to purchase the truck. Low and behold, I get a letter in the mail after the purchase was completed, that my credit was run. Not only did I get a letter for credit I did not apply for, I also received a call from my mortgage company asking me to explain the inquiry on my credit. This was quite disappointing for such great help purchasing this truck.

Found the Jeep Wrangler that I wanted. Doyle was extremely good to work with and professional. He knew the vehicle and did not pressure me a all.The delivery went smoothly. Very satisfied.

Four years ago, I bought my first 2013 Dodge Charger from this location. I had a great first time experience then. I would always go back to this location for oil changes and any maintenance the car would need. They always handled my car with care and expertise.June 17th I went in to pick up my 2013 Dodge Charger and I wondered over to the used cars side. I was only browsing. One of the salesmen, Barry, came out within a few minutes and started talking to me. He asked if I wanted help with anything. I said I was just looking. We eventually began talking about how long I had been a customer there and my positive experiences. I shared with Barry how my 2013 Charger was about to reach 100,000 miles and how the warranty would no longer be in place. I continued browsing the cars and I came across a 2016 Dodge Charger R/T with the Hemi. It only had 8,100 something miles on it. That is pretty much a brand new car! The price was good. At no point did Barry haggle or hustle me into any quick decisions. Barry offered to also have my car appraised for trade in value. The offer was amazing and much more than I expected. Then, I had the opportunity to test drive the car and as you can imagine the start of the engine is beautiful and the test drive was so amazing.I finally made up my mind to go through and purchase the new Dodge Charger. Barry, Huffines, Mikael Hays and their finance department were ALL AMAZING. They are like family. Everyone from the sales people to the parts department are loyal and amazing people. I was never pressured or forced to do anything that I did no t want to do or I was not comfortable with. Everyone thoroughly explained all of the steps along the way. It felt great to get my second car from Huffines. What is even better, the deal on the 2016 Dodge Charger is so much better than my first Charger!

Its been almost 18yrs since I last purchased a car & I had memories of the high pressure tactics used & wasnt really looking forward to it, but what an awesome experience I had with Doyle McGahan! He was the most friendly & knowledgeable salesperson who was very helpful & attentive without being high pressure. He made the whole process so smooth & easy. I love my new Jeep Grand Cherokee and I would really recommend you take look at all they have before choosing a new car. They also have some great buying incentives going on right now, so it is a good time to purchase. Thanks to Doyle & all team at Huffines!

Great customer service, my used jeep purchase went really smooth.

Orlon, Chris, and everyone did a phenomenal job from beginning to end when we purchased our jeep on 8/25. Orlon went the extra mile getting a fog light fixed even though it wasn’t on the “We Owe” sheet. That just shows the detail of dedication and commitment to great customer service they have towards their customer. Excellent job! Huffines will be the first dealership I check when we are in the market again thanks to Orlon!

Recently bought a Jeep one day decided against it and they wouldn’t help me at all. I DONT recommend this place for anyone. There are much better Jeep dealerships out there! Stay away from here!

Danyail and the team in the used car department were SUPER helpful! Got me into a beautiful certified pre owned 2018 Dodge Challenger TA. Very smooth trade process. First experience with a Huffines dealership and I have to say so far so good. Thanks again!!

Excellent dealership. They will take care of you in all areas. If there is a car problem take it to service and see Jonathan Peck. He will treat you right and save you money. I’ve never had a bad moment getting my car serviced.

Hello, I visited the car lot on March 17,2021. I only visited this car lot because my husband saw a vehicle online that he wanted me to go test drive. I was greeted by two a nice gentleman Rodney and Oralon Hill. They assisted me in the test drive. Once, returning to the lot I saw a vehicle that I was interested in and Rodney and Mr. Hill got the keys so I could test drive the vehicle. I arrived back to the lot and told Rodney I would like too start the paperwork on me a vehicle. Needless to say I would give these two men a FIVE star for their excellent customer service. Now, once I was taken over to the finance department I was treated with the uttermost disrespect. I hate to say it was my RACE but, STEWART in finance made it feel that way. Me and my kids was sitting in the waiting area along with another man. Stewart came out his office after about 20 minutes and sit in a chair and started asking me questions about my income in front of this total stranger. I felt that he should of called me in his office to have that conversation but, because I am black I felt like he was comfortable having a bad attitude with me and talking in front of another white customer as if he was trying to talk down to me. I left the office and decided that I was not going to do business with this company because of Stewart. I chose not to purchase my vehicle however, because Rodney and Oralon were so nice my husband decided to purchase his vehicle with the exception of not having to use Stewart as his finance person. Overrall good car lot.....STEWART in finance is Rude, Disrespectful and unprofessional. He should not be allowed to work and represent the company.

We purchased a 2014 Dodge Charger in March 2016 for my 16 year old son from Central Autohaus of Richardson, Texas. When we stated that we would require a vehicle inspection at closing to make sure the car had not been wrecked they told us to take it to Huffines Dodge where they had an arrangement, which we did. Huffines personnel, knowing our objectives, performed the inspection, gave us a clean report, and we bought the car.After being rear-ended in December 2016 we learned from Allstate Insurance that the car had actually been involved in a major rear end collision in 2015. A simple exam under the trunk carpet showed extensive and shoddy repair work.The carfax presented to us was clean. We also ordered a VinAudit which was clean. We then took and extra step and paid for an inspection with Huffines Dodge yet we ultimately were sold a damaged vehicle. Huffines now says the inspection was mechanical only. Very dissapointed in

Great service by Bobby every single time! I live in Victory Park big drive here for oil changes, maintenance. Appreciate the quick and no hassle service approach.

This Dealership is TOP NOTCH! The second I walked in the door I was taken care of. The Staff and leadership at this dealership is wonderful! They helped me find a great truck. They were fair and really worked hard to earn my trust and my business. I cant wait to bring my friends back here so they can have the same excellent car buying experience that I did!!

I wanted to take a moment to rate my recent experience at Huffines Chrysler Jeep Dodge RAM Plano. As you can clearly see, I gave them a 5-star rating. My experience here was as smooth as butter from start to finish. I would like to especially give high praise to my salesman, Travis Hallman. Not only was he extremely genuine and helpful but he was also the definition of professional. I did not walk into this dealership at 1330 on Monday expecting to leave with a brand new 2020 Jeep Wrangler Unlimited Rubicon. I had a tattoo appointment; I was just wasting time before my scheduled time. However, the more time I spent talking to Travis, the more inclined I became to making that Jeep mine. Travis’ approach was laid back, relaxed, there was absolutely no pressure. One thing led to another; I was trading my ’14 JKU in for a ’20 JLUR. Travis, you’re awesome. I appreciate you, brother. Can’t wait to mod this bad boy!

Ruben and Mr. Charlie really made our car buying easy. They literally explained everything to my understanding. Very knowledgeable and friendly. Ill recommend this dealer to anyone. Everyone was great!

I have a 2013 Jeep Wrangler. I purchased the vehicle used from a GREAT guy at Sam Packs FIVE STAR Ford in Carrollton named Jared Wingard last year. I bought the best warranty available. Fast forward, I get a recall notice and I was having factory radio issues at the same time so I took it to Huffines Chrysler Jeep Dodge RAM Plano for service. At that time, Jonathon took great care of me. The recall issue was taken care of and my warranty covered a new radio. The only issue is my after market bass was never hooked back up to my radio. My tunes didnt sound the same BUT my factory system was working. I started listening to Audible for awhile, and just got around to having these guys see what the issue was.Mon, April 5 2021 I take my car to the service dept as directed. I told them Id need it for work the next day and they indicated I should have it. My vehicle was left with Bill Buckley. As I was dropping it off, Bill asked who helped me with it last time. When I told him it was Jonathan, he laughed and told me he was no longer with them. After some delays already, by 3pm Wed I still hadnt heard from Bill so I called. Thats when I was told that the reason my radio didnt work was because of my after market antenna and that it would cost me $120 to install the right one and that I would be charged. I said the warranty covered my radio, they should cover all the needed parts. Bill told me that the replacement radio wasnt compatible with my after market antenna because it wasnt long enough, therefore wouldnt allow for the necessary downloads needed to make my replacement radio work. I told him that didnt make sense and to explain that better. He only repeated himself so I asked to speak to someone that could get more technical with detail so I could understand. I thought he may put a technician on the phone, but instead I was transferred to KAREN. Karen told me the same thing with less detail than Mr. Bill. So then I started to think that someone screwed up somewhere and now some folks are playing CYA. I get it. We have all made mistakes on the job. Its human. But covering up mistakes AND wanting me to pay for it is just BAD BUSINESS.Bill says that him and KAREN are gonna do me a solid and try to get Mr. Thompson to OK my $120 antenna, I just gotta wait till hes out of his meeting. He said theyd called my warranty company and they denied my antenna coverage. I asked for the number so I could call myself. A guy named Kevin took great care of me. I explained my issue and he agreed it didnt make sense. Coincidentally, while I was still on the phone with him, Billy called to say it was all gonna be covered, even the labor that he was still trying to get me to pay for going to be waived.4pm Wed, Bill said it would be done soon so I got a ride to dealership. Waited around in parking lot for him to call. By 5:15 I go in to ask and they told me the tech had already left and it wouldnt be ready till the next day. They said they could send someone to get me in the morning. My ride drop me off at home and I notice a message from the dealership, saying they tried to catch me, but my car WAS ready after all. By now its 6:30pm. They close at 7pm. I called up there, KAREN answers. She offers to send someone to get me and I accepted. She called right back to say that it would put her guys past 7pm. Long pause on my end...then she offers to send a Lyft but was clear that it would put her past 7pm. I accepted the ride. Bill and KAREN were the only two left. Bill leaned on the counter and stared at me while he had the lady deal with me.I felt uncomfortable and that I had inconvenienced them. They never offered a loaner and I was placated with an apology. I think my bass was never reconnected when I originally took it in using my WARRANTEE and now they were gonna have to use labor to fix it and made up a reason why it was MY problem. I got the feeling I was on the WRONG TEAM when I was greeted by Bill and I feel he was trying to intimidate me through the process.

Located car online, asked if it was available via online chat. Mr. Ed Lewis replied available. We went to dealership to test drive greeted at door. Scheduled appointment to return as we had our own financing. Upon our return we have our Renegade! Mr. Ed true to his word and fast, professional! Even kept in touch on his off day!

Orlon and Lori helped me find a great deal on a used car! They even took the tint off and adjusted other things when they didn’t have to for me. This is a great dealership, very friendly and well priced!

You absolutely need to go see Gary Kettering. He was so kind, not pushy, and a lot of fun to work with. He made buying my dream Jeep a really special experience.

Took delivery of a Ram TRX on 03/20/21. Every other dealership in the area charging 5k-20k over msrp (TRX) and most force you to buy the tint, wheel lock and door edge protection (about 2k more) on all other vehicles. Huffines does not practice this padding. Gary in sales helped me custom order the TRX and gave me weekly updates. Huffines is honest and fair. If youre in the market for an FCA product, Huffines is the right choice. Better yet, visit a couple dealers first and then go in and see the difference. Thanks again Gary!

We visited a couple of Chrysler Jeep dealerships in Frisco and Plano, and ultimately, we bought our Gladiator at Huffines Jeep in Plano. The reason is the staff at Huffines.We were greeted by Travis, and he was patient in a answering all our questions. When we were ready to make an offer, they were very professional and we quickly reached a deal that both parties were comfortable.Travis explained in details the design and the functional aspects of the Gladiator, and always had an answer for our question.It was a great car buying experience!Thanks Huffines!

Im not one to write a review but I would give them a 10/10 I bought my first car from them, Edgar Bustamante helped me and my husband figure out what I was really looking for. From the moment we walked he was friendly and helpful, I will definitely be returning for a second car later on!

Always a great experience at Huffines Chrysler Jeep dealership. Ed Lewis was my salesman when I purchased my 2010 Jeep Liberty. Im happy to report Ed just celebrated his 10th Anniversary with Huffines and handled the sale of my 2020 Grand Cherokee. I was very pleased with the entire experience from start to finish and highly recommend them!

My experience buying a vehicle at Huffines in Lewisville was a pleasant experience. Doyle McGahan answered all my questions and produced a fair price and traded-in price. He was responsive and professional through the entire process. I highly recommend Doyle as a person you can trust with your vehicle purchase.

Taryn, you are AMAZING.This review maybe long, so skip to the end if you dont want to read my story time. :)This dealership unfortunately is not where I purchased my new car, and I cannot express how much I regret that. The dealership I did purchase from however, cheerfully failed at all things customer service as a whole, miserably. I left that dealership feeling like I was lied to, used, and as soon as papers were signed, they wanted nothing to do with me. I came to Huffines for I guess direction? Reassurance? I was upset and I remembered calling them to discuss the vehicle I was searching for. They tried to find one and couldnt, but they were great to work with as much as we were in contact. So I called them after the fact, feeling very frustrated, very confused, and angry. Despite my frustration they were more than happy to help me. Huffines (I worked mostly with Taryn, though I have spoken with people in sales and finance, who were also amazing,) stepped up without hesitation to help navigate me through my new vehicle, helped me understand and resolve what I had issues with, helped me remember why I chose Dodge in the first place, and now continue to help me keep up with my vehicles scheduled maintenance quickly, efficiency and fairly. All the things you WANT to find in a dealership and service department before you purchase a vehicle.If my experience has been any indication of what buying here is like, I cannot recommend this dealership enough. They go above and beyond for customer satisfaction, although youre really not just a customer here, nor are you a dollar sign walking through the door. You are part of the Huffines family, they treat you as such, and that has been incredible to experience. Thank you, Huffines, and especially thank you Taryn!! Youre amazing!!!

Bought a used vehicle from Huffines last weekend and had a wonderful experience. I found the vehicle online and was able to work everything out through e-mail before ever coming in to look at the vehicle. When I got there the vehicle had a check engine light come on. I notified the salesman, they took it to BMW, had it fixed, and gave me a full report of what was wrong with it. I was completely comfortable the entire time I dealt with them. at one point when doing paper work i mentioned to them that I needed to go and they did their best to get me out of there quickly. I definitely had a good experience with them and would recommend Malcolm in used car sales.

Bobby Pool is an absolute asset for this dealership. He is always upfront and sets your expectations and then exceeds them. I have only dealt with Bobby since buying my sons truck in Jan 2020 and he has not disappointed me and would recommend all customer to go to Bobby Pool and Huffines Chrystler Dodge in Plano Tx

I was in the market for a Challenger, and while working with Christina Vickers this car was traded in. She was excellent to work with, worked out the deal into my budget, and I left a happy customer with my dream car. Highly recommended.

Came here to look at a specific Dodge Charger SXT. I ended up getting another after looking at the inventory but this was the best car buying experience of my life. I left another place before coming here because I did not feel right about the pushy sales person. I spoke with Zack Victory. He was kind, professional, knowledgeable and helped me find the right car. He was not pushy to make a sale. He was extremely calm and I like that about him the most. Very calm. No rush to figure out what to buy if anything. Very peaceful in the office area. Great cars. Financing was great. Bill the finance manager was very helpful in explaining things and I never felt i was forced to buy anything i did want. I got everything I wanted without being pressured and it was easy.Go see Zack Victory. His name says it all you will feel like a Champ after buying a great car from him!

Great customer service. Sales guy Mr. Tony Lee great great customer service. He spoke and treated you with great respect very professional. I dont give more the 3 stars.But he deserve it. Its one other dealership Ive given a 5 star too. Some sale people its all about how much they can get from you.I would recommend this place, and location. My husband been going here for along time.The Financial guy was friendly also.You may not always be able to get what you want, at that time but great customer service will make you come back when youre able and even spread a good word.Lovely grandson Mr. Lee.

Highly recommend this dealership for your Jeep needs. Austin Lane was such a professional and patient salesperson. He found what I needed after quite an extensive search and even delivered the Jeep to my house. Everyone at the dealership was extremely nice and helpful. Thank you for your professionalism.

Amazing service every single time. I took my car to the service department for the 1st time, Bobby Pool took care of me from the initial call all the way to pick up. They went above and beyond, even took care of some things on the car that I didnt expect👌🏽💪🏽 Highly satisfied and will definitely recommend!

Dont let Preston be your service advisor. Asked him to check for tire damage during oil change / tire rotation. They aired it up and called it good. Took it to Discount Tire, they found a nail in the tire. Also had to ask for my lug nut key back.

I have had two great experiences here at Huffines on my last two vehicle purchases. The sales staff and finance managers are professional and very considerate of your time. I have purchased both vehicles and been out in a little over two hours both times.Chris P is my Sales Consultant and I highly recommend him. He took time to share product knowledge with me and explained features to me that I would not have even known I have.GREAT SERVICE!! Thank you Huffines!

Took my Ram in for service, normal repair twice now. Jason P did a fantastic job of getting my truck taken care of and back to work. Great customer service and kept me updated during the repair. This is the only place I will take my truck in for service and oil changes. Thank you Jason P!

Purchased a new Ram from this dealership and I feel like they went above and beyond. From my Salesman Noah, to Jas working the numbers and Stewart in the back office. I had a horrible experience with another dealership in the DFW area. I drove up from Austin and they told me I was ready to go only to find out after arriving the car is still in transport. I was under a time crunch to get everything done on 12/31 for tax reasons. I arrived at the dealership at 6pm and everyone stayed late helping get my purchase done. One small issue that arose after delivery was quickly handled professionally by Jas and I felt like I was treated like family. Thanks again guys, love the new truck!

I located a Wrangler on Huffines website, filled out the questionnaire, and was ready to purchase. The Wrangler was originally sticker priced for $39,500 and had all the bells and whistles that I wanted included in the price but was marked down to $35,200. The finance manager not only wouldnt offer the advertised vehicles price (wanted to charge me $44,000), but quoted me an outrageous interest rate without running my credit, and kept requesting my husband co-sign for loan or I lease the vehicle. Newsflash Huffines, women have been allowed to purchase and own property for about 100 years now. Its time to treat them like they are important.

I don’t think I need to tell any of you what a nightmare shopping for a new car at a dealership can be. The haggling, the bombardment of cars that you didn’t ask for that are always way outside the price range you’ve told them you can afford, the back and forth of “let me talk to my manager” leaving you sitting in an office for hours while they pretend to get you a good deal on a car that you’re more than likely settling for, the insincere fake kindness and cheesy vibes you get from car salesmen...we’ve all been there.My experience at Huffines Chrysler-Jeep-Dodge in Plano was the exact opposite.Our sales representative, Danyail Sanders, was nothing short of an absolute delight to work with. She showed us cars within our price range, gorgeous pre-owned vehicles with low milage and all the features we required and then some. They worked with us financially to get out from under a nightmare lease with D&M that we were totally upside down on with debt that we feared we’d be stuck with forever.But with a reasonably small down payment, and Huffines giving us an above market value buyout for the car we traded in; we drove off the lot in a beautiful low milage Nissan Altima will all the bells and whistles. A complete upgrade of a vehicle that ended up being $200/month less than the payments we were making on the trade in vehicle we had before.Huffines is a family owned business that has been around for the better part of 100 years and it’s clear that they have lasted that long by putting the customer 1st.I will never buy another vehicle from a dealership that doesn’t have the Huffines name on the building.Thank you Danyail for staying after business hours to finish our deal and thank you to the rest of your team for going above and beyond to make us happy and lift a huge, stressful financial burden off of our shoulders when we needed it the most.It will not be soon forgotten and any friend I have looking for a new vehicle will be pointed your way.Best car buying experience ever.

The whole experience was excellent. Salesperson Reuben was very friendly, knowledgeable, and patient. At no time did I feel pressured. If you are looking for a reputable dealership, Huffines is the place to go.

Jonathan Peck was the associate assisting my husband and I. He was very professional and went above and beyond what his job called for. I loved his personality. He was truly a blessing for not only myself but my entire family. He made our experience smooth, easy and stress free.Michael (sorry didnt get his last name) drove the shuttle that helped me to get home on the day I dropped my vehicle off. He was very polite during the commute.Bobby Simon picked me up and took me to Enterprise to pick up a rental. He was also nice.I look forward to seeing the staff in the service department again. My husband and I decided its best to have our routine maintenance services done there as well.Id also like to give appreciation to all the staff in the service department. As I waited I was asked by other associates if I had been helped.The cashier was wonderful also.

Not thrilled at all with my experience there this weekend. I am a current customer in car number 2 with them which my lease runs out in three months. After emailing back and forth with a sales rep Saturday I went there and wasted two hours. Turned out we could not get answers on the finance side until Monday. Ok, Monday comes around and early morning I receive an email from sales rep asking how soon I can get there and car would be ready. Then hours go by and the communication went away until mid afternoon the finance person calls me to discuss things. I send what he needed right away and it took me to reach out to them the next day to find out what is going on. Then at least four hours later I receive an email stating nothing really can get worked out. I will be turning my car in once the lease is up in February and take business elsewhere. I guess the third time is not the charm with them.

Huffines CDJR Plano has been the go to for my family for many years. They have the best deals all around. They definitely take care of First Responders. There service team does outstanding work as well. They are trustworthy and communicate efficiently with their customers. Safety is their number one concern. Thanks for everything.