Excellent customer service! The Best. Apple really knows how to treat their Clientele.I absolutely love Apple. A very classy Corporation that cares about the consumer.Ms.Sarah was a fantastic tech who solved my problem and Mr.Nolan follow it up to make sure all was fine!Thank you Apple for your Excellent Customer Service!

Staff was helpful and knowledgeable as always, and I miss that woman that used to work there (Aaliyah). Wherever she was, shell always be missed, as I did have a crush on her, and I can always hope for the best for the rest of the staff. Times change, but such memories with that store, and I can only wish the best for everybody!

Absolutely fabulous service! From the security, to customer service. Of course there is nowhere to park around there, but worth the possible parking ticket😉

Bought a $1,400 monitor and needed to return it. The return receipt looked funky to me and I was assured from two different people that it was fine. It was not fine. It was processed as an exchange rather than a return, and now I’ll need to contact this store specifically, not Apple online, to fix the issue. This is a really really bad experience and it will ensure that I never use this store unless I need a genius appointment.

I order online and pickup at store a day later in & out very fast

Ugh... An appointment only means you will be seen but Never at the appointed time. Prepare to be there 30 minutes atleast before having your issue addressed.. Yet they always have plenty employees available just standing around instead of assisting in needed areas.

Must have back. All their techs are well experienced in all the products.

Horrible customer service. I walked in on a Monday and was told that I was illogical that I wanted to purchase a battery so Id have it secured for my Genius Bar appointment on Friday. She was like youll just have to wait and if they dont have a battery then well just have to send your computer away. I walked away away... it wasnt worth arguing over.

From the moment I stepped into the Apple Store of Walnut Street, I was drawn to Mike. Mikes warm smile and cheerful attitude made me feel all tingly inside. He called my name and ushered me towards him, and it was bliss. He made me feel safe, like I was home. I am a rejuvenated person after my visit to Apple, and I can only hope that the next time I enter, Mike will be there, a newly promoted manager, and ready to welcome me and make me feel safe again.

Was looking for a new iPad and Scott at this Apple store was very helpful! He answered all of our questions and, as a savvy salesperson, knew when to engage and when to step back to let us play around with the tech. We purchased a 12.9 iPad Pro with keyboard and pencil after this very informative interaction. A fantastic store and a great experience! Highly recommended!

Apple phones are great but never buy any extra products from their stores. Was sold screen protector under the pretence they would replace it if it broke and they told me they dont honor that service. Its not a fun feeling to be sold a warranty and then he told its not going to be honored

No one can update people that the few blocks will be closed, so I spent 2 hours just to came in to the store, came 7.59 but personal turned me around👎🏽

If you need things resolved quickly, ask for their manager Kristy. Super cool person and values hospitality.

A busy store in town, with a lot of young, nice, helpful and friendly staffs that they know what they doing, I like to walk in then make appointment on line, no idea why it’s so complicated! So that’s why I just walk in, it works well, while when I waiting for time I can shopping around that area. Cool!

Awesome store. Very knowledgeable staff and clearly the management here is fantastic. Mike helped me out immensely and did everything he could to assist me in whatever I needed. Excellent experience !

I went to return an iphone 12 because it didnt meet my expectations. I was seen right away but had to climb through groups of people. The place is so out of order and crowded so beware. I would recommend not allowing walk-ins or have a desk at the door to greet people instead of random apple staff standing around many of which are busy helping other customers. The place is just unorganized. Im not saying that because I wasnt pleased with the iphone either.

So helpful! Gabby (technician) was beyond helpful, patient, and helped with every step of the phone process. If I could ask for her every time I would!

Returning things here is much more fun than buying things

Waited on me on time very polite and plenty of patience

Knowledgeable, quick, helpful, and extremely friendly! The entire staff

Phil helped me get my new phone set up and get a pretty case and screen protection. I really liked that we had a nice chat while he set it up for me. He was really great and I hope his manager sees this and he gets kudos.Thanks Phil!!

O arrive to this store and asked one of the employees for help just now today and she sent me to talk with a person at the entrance which I did to sign in and wait for my turn, there were 2 person in front of me which were help immediately. When my turn come the apple employee told me that the earliest that they can help to buy an iPad was 4:15 pm ( time was 12:15!pm) . There were 5 apple employees walking around for I can see able to help . I consider this an act of raíces against my persona .I just walk away .

I have never had one bad experience in an apple store.

Apple is Apple, no matter what. We are used to go to the Apple at Suburban Square, in Ardmore, where the experience is always amazing. But the Walnut Street store is not behind.

Center City Philadelphia, is a great place to walk around and enjoy. A lot of places to get something to eat with family and friends or just get a cup of coffee.

It was Good looking to purchase the desktop M1 Orange Computer.the price is very steep.

The people in that are very friendly theyre right helpful

This was my first time in an Apple store. The staff was wonderful and very helpful. I will be switching over to Apple with all of my products!

Great experience for a phone store. Great customer service

No greetings, don’t even look at you directly when talking, thank god it was a I’m store pick-up instead of anything else. Seriously they need training. #stuckups

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Ok here’s the thing.If I’m going to make an appointment to purchase a product at your Apple store… and I specify what I’m coming in to get on the appointment maker, tell me you are out of stock of the product. Why would I be able to make an appointment FOR an item when it’s out of stock?Not only did this waste my time, I got up early to go and drop over $1,200 on a IMac, cleared my morning schedule, just to be told “we are out of stock.”Then why would you allow me to make an appointment to purchase an item that’s out of stock?! Tell me how this makes sense?!Easy solution for me. You just lost a sale.

The Apple store is usually a mess. You need an appointment currently due to Covid, which has been less than stellar for customer service experiences. Staff ranges from rude to helpful. They no longer fix MacBook Pro laptops on site, they send them out, which is a good reason to stick to buying their products as casual toys not serious productivity machines. Buy a ThinkPad if you need a reliable machine with great customer service.

I went to buy IPhone 12, very knowledgeable people are there

U dont need to buy, just get inside for update

Everyone is amazingly friendly, they follow guidelines for keeping everyone safe. I’m very impressed

The British male employee buzzing around in the front was really erratic. Yelling aloud that I will have to wait after everyone (in front of me and behind) because I was late (4 min). I was all smiles minding my own business waiting in line. Then had everyone staring at me, many curious of the mini show he put on. Show some tact, mate! If he had only asked what I was needing, I would’ve learned I apparently didn’t need a Genius appointment for making a simple return, which Apple phone support had arranged. The technician was great, however. I think that guy in the front shouldn’t be so preoccupied with training staff when he’s the one who needs training.

There’s a reason why this apple store is only close to 4 stars. Manager bob runs it down the ground. No empathy. Rather get a robot manager. Next step Apple!

Got a new iPhone from them that still works…so I guess that means something

People are nice inside, organization inside makes for unnecessary delays though…

Very friendly group of people. Confused of returning their equipment but got it straight.

Gave my credit card to pay for a new computer, the guy told me t he card wasnt working. But it did work and my card was charged. Eventually I canceled, had to o spend time on the phone with the credit card 4

I have appointment at 9:35am on 1/21/2021, I went there on time, the security door men checked my ID, said I have different name between the phone and me, and then they rejected me to come in for replacement my iphone battery, the door men standing front of me treat me like enemy, I am the customer, not your enemy. I feel very sad. would never buy iPhone again because the bad service and attitude .I couldnt replace my iPhone 6 plus battery .

I was on the phone so I didnt really look. It must have been okay or Id have noticed.

The support staff were extremely helpful.

2hr waiting and phone is not fixed never received email updates poor customer service

Good place.In minute Apple representative finished my cellphone purchase process.Thanks 🍎

Helpful and friendly, I got what I wanted and with a smile loved it.

You have to schedule an appointment no matter what ahead or time. Service after waiting three hours was pretty good.

At the front door they scanned my QR code asked me to step inside and within five minutes a service person came and delivered my iPods pro fantastic delivery

Very friendly workers! Very low stock at the moment.

Me being a ANDROID user, this was my first time purchasing an Apple product... The experience was definitely something different! The cash register was built into the tables! Thinking that there was a cash register at the back of the store! LoL, I was helped by a Gentleman named Phil! And he was Amazing!!! Very nice,Very resourceful, Very professional...made my Experience one to remember! Apple should hold on tight to this guy!

The staff is extremely rude, specially the manager. Covid 19 doesnt justify being rude. Terrible service

What a great customer service from Gabrielle !! Thank you so much for your help.

Dont like the staff or anything about this store. Should have kept the android.

You guys let my gf wait forever

Fixed my gf’s laptop good as new!

I would give this place zero stars if I could. I went in for a phone replacement - the rep did not turn on the phone prior to me leaving to ensure that it worked, and when I got home the phone would not turn on - completely defective. I want back the next morning to remedy the issue - they refused to talk to me to understand the issue, and made me wait outside in the cold for 15 minutes before letting me in to talk someone.Terrible experience every time I go in, I will not be returning to this store.

Very helpful. Even in this new world of occupancy limits and outdoor lines on days that aren’t Black Friday. Props to employees who are still dedicated.

Due to the pandemic and Philadelphia happenings, the store is not guaranteed to be open during tense political times. However, they have been very communicative with customers about the inconvenience, which I appreciate. I had a laptop in repair when they unexpectedly closed, but they kindly let me know what was happening and offered to ship it to me since I couldnt pick it up.

Terribly run and inefficient with their COVID-restrictions. They have employees inside idling by while granting entry only to one person in per appointment. By utilizing more of the space they have towards the middle of the store, they wouldn’t have this confusing maze as to who is supposed to help you when you walk in. Moreover, every employee was rude, and it felt like walking in to a nightclub with the security detail out front.

Never come back Walnut Apple store. Came here to walking appointment waiting 2 hours for replacement charging but manager Quin refused me to replace my charger still have warranty! Apple doesn’t work at all.

I came all the way out here. It’s finals week. And my apple MacBook Pro broke. I had cash and was trying to buy a computer. They would not let me in the store and said I had to make an appointment and come back, when the store was completely empty. Anyone who has been to grad school -Especially in a virtual world- understands the importance of time and then necessity of a computer at this moment.

Very unprofessional and rude. Did not solve my issue. Had a reservation at 10:20 but had to wait till 11:30 until someone came. And even that was not remotely helpful. The official website says replacing battery costs 199, but they were trying to charge me 479.

I had an appointment on monday and they completely ignored me at the door, i got no text or call that they would be closed. Theyve sent me back and forth to best buy and now best buy has sent me back to them. Ive been traveling in snow by bus. My phone has been overheating, my phone has been on 1 percent all day, And when my phone died it didnt turn back on until this morning. i have filed 2 complaints to corporate, i have an appointment tomorrow this is ridiculous, i have the iphone 11 pro. Ive been a loyal customer for years. Straight baloney that they are treating me like this.

I had a great experience at the Apple store. Fast service and pleasant workers, Nate was awesome with helping me with my purchase thx

Fixed my daughters glass screen in 45 minutes. With apple care only cost me $30 .... Awesome

I have tried to make an appointment for weeks on end. I finally manage to get one and I was running late. I called ahead of time to let them know. I was late for this appointment because I was at the DMV and registering to VOTE! The Apple employee wouldn’t allow me in and said I wouldn’t get in for another WEEK! How can a multi-trillion dollar company not have the resources to make this process smoother. I just needed to drop off my computer for a dead battery.

Excellent and very good customer service

This place is very unorganized and the employees are very rude. I called the store directly and spoke to one of the sales specialist, I was told they have the I pad I wanted in store and I can walk in after 15 minutes to purchase is. When I arrived, the person they have at door refused to let me in and waved with his hand in a very disrespectful way. I spoke with one if managers and he apologized for the employee behavior. I still believe I was discriminated against and I feel very offended

Mikal helped me remember my passcode and downloaded the prologue app I needed for my son. She is a lifesaver.

My first visit with the apple store was a great experience. Very fast & efficient. Everyone there was very polite.

The wait is horrible,sooooooo many extra restrictions due to covid

I’m an Apple Artist of course I love this store

Ask for Chino to help you. Amazing. Knowledgeable. Personable. Fast. All good things!

The mananger refused to book appointment or help me with my ipad mini. The bouncher pushed me. Horrible store and staff. Violent and rude

Good workers

Supposedly appointment only due to Covid regulations, but no appointments available at all. Store was practically empty, and no one would even come outside to give me advice on how to proceed.

Laptop charger broke. Needed a new one. Store at 15 employees but no one serviced. They were booked until next week. They wouldnt let me buy a charger. It was simple, yet worse than herding cats.Walked 6 miles through rain (total) to get to the store. Wasted day.

Big store, lots of options, stock. Fast service. And store is very easy to locate!

My neice had a problem with their service. Monday, the day of the snowstorm--she had treked there to only be rudely turnt away from her appointment. She was in tears, so I had went down there with her. Step it up

It was an ok experience. Have to wait on the sidewalk. Nicer at Willow Grove or King of Prussia.

I had my daughters iPhone fixed here( broken screen)and it only was 45minutes until it was finished. With Apple care it only cost me $30. Damn skippy!

The horrible situation you have to wait outside and you can go inside you can use the bathroom cuestión How If I want to go inside for by the. New. Cell. Whatever How to make I My beautiful people who have to make a payment remember thank you

Only accepting appointments right now. Great service nonetheless

I absolutely love this store! Of course my affection for Apple products is the main reason for these accolades. This Christmas I went all out and bought an IPad Pro 12.9, an Apple Pencil and a pair of Beats Bluetooth headphones. That was over ten days ago and I am still giddy over my new toys! Everything I bought has surpassed their reputations thus far. I will be reporting back as time goes by with the state of my satisfaction with my purchases.

I have an iPhone and today on Maps, it directed me to take the furthest way of walking to my destination. As I was walking, my phone died when I had fully charged it. I very recently had my battery changed, so there is no reason why my iPhone should malfunction like that. I ended up having to guess my way around the area. I couldnt find my location with a dead phone, so I walked around for about half an hour, and then had to go home when I could not find the store after the iPhone had directed me there.

How much gust to fix apple earpods how much i have apple has my name to i have to make a pontme can day fix a in how much is a

My son needed a new phone and he did his research and knew what he wanted. We went to this location and Julia was the first person to approach us. She was easy to talk with and she was able to help Luke in getting and setting up his new phone. Jake was the second person who assisted us in purchasing his phone. We could not have asked for better people to help us and when we left the Apple store, my son was using his new phone. Thank you, Julia and Jake for making our phone purchase so easy.

Last time I came here to pick up the phone, I showed my ID card and order number to the staff. He said that he was looking for a friend to help me. The result was 20 minutes, no one helped me, then I took the initiative to find other staff, the situation is very bad. I used to spend half an hour on the mobile phone. I spent an hour in the Apple store, and the parking nearby was very expensive. I won’t come back to the store again in the future.

I Cant Stand That People Can Enter Masked/Unmasked!!!

Always helpful! I have bought several computers and phones from here over the years. Every time I go the staff are super nice, knowledgeable, and proactive! Especially with the app, you can book your appointment and not wait around with nothing to do. Definitely coming back.

I had a great experience here today! Super quick and the woman who helped me was extremely helpful and super informed on everything. I didn’t catch her name but for the managers at this store she had reddish orange hair and she is awesome!!

When you buy a new product form here and no appointment needed,let you get into as quick as they can. Bought a new phone11 within one month,always had high temperatures warning even the temperature was 75.must put the phone near AC for 2mins to continue use it.tired to fix the problem on Apple service almost 4hours and nothing happens but lost most of my contacts on my phone.finally had an appointment at this store,still needed wait on line .make no sense at all.of cause they did not do much but let you fix it by yourself and if the phone’s problem is going on,then bring your phone back.🤣no one has that much time because bought a new phone with this issue

I have an great experience with this store every time i go there i Appreciate it more especially with the lovely girl Anna she is awesome and great help I have purchase items with her multiple times and making appointments through her SHE is amazing thank you!

Im in a love/hate relationship with this store, sometimes theyre really nice, the other times, they dont care about what youre asking and just point you to an iPad and say Google it.

The store is nice and the employes are friendly, they help a lot 👍🏻

I came in with an extremely difficult hardware problem to diagnose on my MacBook Pro. If I moved the laptop at all while connected to my external monitor, it would lose communication with the external monitor. I had determined that the problem was neither the HDMI adapter, nor the HDMI cable. It took about an hour and a half, but they finally figured out that that best solution to the problem was to reset my pram. This seems to have fixed my problem. This was a much better solution than swapping out the logic board.

For the sole purpose of this place being to sell Apple products, it’s exceptional. The items are laid out and no confusion about what is what. Customer service is great and overall a great place to be.PROSPlace is clean and combined with the excellent customer service, it’s the place to go for all you UNDER WARRANTY Apple devices. The stylish and look of the place seems to mimic their products. They also resolved many of my issues without a fuss and took responsibility for the fact that the device isn’t working.CONThe place is often crowded and although the variety of the staff is great, some of them are clueless to the kind of devices that they are trying to help sell and fix. Additionally, if your device is NOT UNDER WARRANTY, go to a reputable small repair shop because the savings can near $200-$300 if your devices is not in warranty with Apple and going with a small repair shop.OVERALL4.6 because the service is great and again they complete what they are setting out to do. I would visit again

They were helpful and its clear they take front line customer service seriously.