Ordered an oil filter because they didn’t have them in stock, good price and good service.

Pricy. Excellent customer service

Its a pretty good store for being just another chain parts company. Good for the basics as well as the occasional over the road truck parts. The staff is usually pretty good. They also have a small selection of tools for sale. Probably the best option in Pasco for parts.

Nampa was ok, lil peeved had to go to 3 stores to get motorcycle oil.

Generally able to get you what you need if they dont already have it. Although, last time I was in, their motor oil was cleaned out empty. Seriously, no one could figure out to order more? (Not like everyone suddenly decided they needed an oil change at the same time.) They had plenty of filters though.

Quality parts, respectful workers. I will shop here from now on.Oreilly sold me damaged parts and they couldn’t even apologize! How rude!Napa the way to go.

Best stocked napa that Ive been to. They were really nice and helpful. Three buildings for them to get inventory from. The service was fast also.

This is the place to exactly what you need. Always helpful. Never a dull moment ;)

Keith and his crew are outstanding

Extremely helpful people here. They were on top of things, I didnt even have to ask for assistance. I thought I knew the location of the part I needed to replace, but it wasnt there. The gentleman that assisted was on top of it. I didnt even have to go inside and ask. Not expecting this as normal service, but, wow.

Needed a battery and 2 quarts of oil. It was close and convenient!

Parts store more professional than most

Awesome NAPA! Great customer service and all are very friendly and helpful! Highly recommend!

Friendly and helpful staff.

The employee that helped me was always attentive and provided me the right parts

Fast and friendly service counter.

Great customer service!!!

Good service

Came in not knowing what I needed to start changing my oil at home to save money. Steven approached me, noticing I needed help, and guided me through the entire process. Will definitely be coming back!

Great customer service and super helpful! Definitely recommend going there for your auto needs.

My 3rd trip to this store and I dont find anything that resembles customer service. I stood at the counter for 5 minutes last evening while the girl working looked through a catalog while helping nobody. The other two times I had to leave without being helped. I have a business in the same block and understand how hard it is to get help. I tried to get the managers e-mail so this review wouldnt be public but was just put on hold. We wonder why customers are going to the internet.

I’ll never go back, they have scam going with battery sales.

Great service, fast service, its 5☆good Dan j the 3rd

Nice big store, helpful counter help. Was getting close to closing time and they were happy to help.

People in the store happy to help you, thank you

These people are so helpful. They have great prices. Its worth the drive to get there for the money you save.

Ive been to several auto parts stores over the years and this NAPA store is one of the best. Friendly and very knowledgeable staff who pride themselves in taking care of the customers.

Allways there to help

Dont buy from Napa i bought a lifetime warranty on a gear box i bought from them and they said the only way the can prove i bought it is if i still have the receipt. And they werent very nice and wouldnt work with me.

The best place to get high quality parts at a reasonable price.

Good place if you talk to the right person. Nothing bad to say. I love there brakes .I guess Im just a Autozone Gal.

I always have a good experience at NAPA. They have everything a person needs and their customer service is outstanding

These guys were great and ordered our parts. They had them delivered within 24 hours.

Customer service needs to be improved or carefully pick the right guy for front counter.

Great place to get a battery, they have an amazing replacement policy and they seem very knowledgeable when it comes to parts.

Great quality products and helpful staff. Will definitely be returning.

This place has many truck parts and accessories, there is parking on the back side of the building, if you have a trailer attached. I would stop by anytime, if I needed anything and was in town.

Great place too shop for Auto needs, see George, hes the Bestes.

Good service knowledgeable salesmen. Ask for discounts it wouldnt hurt, I did and got it.

Great customer service and knowledgeable staff for your cars and semis truck parts and everything else in between

Very large store with lots of parts on hand. You can probably find what you need here.

Its Napa. Good service, good parts.

Excellent customer service. Recommend to all!

More expensive than other store, even with their discount

Very knowledgeable staff. Great place

Knowledgeable sales staff, my favorite parts dealer in the area

No God

Been on hold for 30min. Still waiting... Growing frustrated I called with a different phone and they answered with right away... Could of been on hold for hours and they probably wouldnt have noticed.

Helpful parts n service

Great place for parts and great customer service!

Great customer service fast reliable friendly.

It was excellent for getting what I needed

Staff is great to work with, very personable.

Always great bunch of people :)

Great Place for Parts

Very helpful employees, clean store

Awesome staff great place

Very professional, only place to go for quality parts in the Tri-Cities.

Love new parts.good prices

Good selection, knowledgeable staff.

Clean, professional employees,

Pretty good

Great people.

Great service

Super helpful!

Great customer service

Good selection and prices

Awesome service

Friendly and helpful staff

Friendly and helpful

Informed and professional

Very knowledgeable

Great

Awesome place

Huge inventory

Thanks

Thought it was a quick crossover since I had the old part. Manufacturer and part #. Took awhile to finally give me the yes on one and no on the other

Great service