user
McCurley Integrity Chevrolet Service and Parts
1325 N 32nd Pl, Pasco, WA 99301, United States
Appearance
McCurley Integrity Chevrolet Service and Parts
Comments
Li
Review №1

We worked with Steven P! He was great! Not pushy whatsoever. Listened to what we wanted and got us an awesome deal! Would recommend him to anyone in a heart beat!

An
Review №2

Joe and Edgar went above and beyond for my wife and I. Customer service was amazing. Hassle free from start to finish, definitely the most comfortable car buying experience Ive ever had.

Je
Review №3

You had my car for nearly four days for (1) an oil change and (2) a repair covered under a recent recall. My husband asked that you please ensure that the air filter was changed and to please *not* rotate the tires. Well, my tires were rotated and Im including a picture of the air filter. This picture was taken within one hour of us picking up the car from *you*. (Edit) Now today, two days after I got my car back from you, I have a low air pressure message for my right rear tire. Guess what? After two trips to get air, Im realizing that when you rotated my tires (which we asked you not to do) YOU DIDNT BOTHER TO REPROGRAM THEM!

Ro
Review №4

Sent our truck in for service. They performed an oil change - we assume they actually did the work- but they never reset the warning in the computer. They also totally drained the battery and now it won’t hold a charge - then they recommended we change the alternator because that “must be the problem”. Prior to this visit, we never had battery problems nor hesitation to start regardless of temperature. We suspect they left lights on to purposefully drain the battery and generate some work in replacing the batteries. Also, Trixie, or whatever is the idiots name behind the counter, is a total waste of oxygen. We assume she is related to or “works under” the management because she shows no actual knowledge or skills.

Da
Review №5

Not good at calling with updates. Waiting for a part to come in that was supposed to take 5 days to come in. Its been 10 days now and no one has called to let me know the status. Had some other work done and the amount of repairs were more than original quote. Wouldnt discount work even though I was told before it would be.

Sh
Review №6

They have been able to get my car in for oil changes in a timely manner. Staff is inviting and vary curious.

Sc
Review №7

Peanut was outstanding, great service, up beat

Jo
Review №8

Parts Department really went out of their way to save the day and because Sales dropped the ball. Dennis and his guys went to work for my mother-in-law and got the parts we needed, even when the vendors were out of stock. They called around for a week or so and got it done. GREAT JOB! I highly recommend McCurley, they will take care of you and thats what I appreciate. They went above and beyond to get us squared away!

Ro
Review №9

They have a nice large waiting room where you can social distance, have a cup of coffee and get a snack out of the machine while you watch TV. Access to restrooms and a room for a family with children to wait in.

ul
Review №10

Scheduled an oil change and full detail of my Silverado on a Friday. When scheduled they explained it would probably not be ready to pick up till Saturday. I received a call Friday confirming it would not be ready till Saturday. Arrived Saturday morning to pick it up around 8:30AM and was told the truck needed to be picked up from detail shop. 15 minutes later received a call that for some reason my truck was held for a day but no one realized it was never actually detailed. Gave them two stars because at least the oil was changed (hopefully they didnt miss that and just reset the oil life). Probably going to look for another option for future service and detailing needs.

Ja
Review №11

Service department was quite helpful and courteous. Starting from the phone appointment to picking up my vehicle when repairs were completed, I found it to be a satisfactory experience. Nathan was especially, kind explaining the procedure answering my questions, and helping me to my car, safely. The complimentary shuttle was extremely convenient and helpful. The driver was very polite. They keep my rig running well, taking care of every need, timely. Thanks for the vacuuming and car wash, too.

Ka
Review №12

Great service department! Easy drop off, clear communication, fixed the problem.

Da
Review №13

I had the pleasure of working with Nathan (assistant manager) when I took in my Cadillac for a diagnosis. After a short discussion he suggested to continue driving my car because there wasnt any issues that I could describe to him. He said I just dont want you to spend the money until it really needs it.Thats the honesty that will keep me going back.

St
Review №14

I just bought a suburban put in an auction by these guys and it was dead within a week. They cleaned it all up to look really nice and got it running just enough to get it off their hands. Dont go here! They have put my family and I in a very tuff spot just to unload a junk vehicle.

He
Review №15

Great place to have your car fixed or looked at. They are very thorough and helpful with the whole ordeal.

Li
Review №16

Staff from management to retail were all kind and professional. They have beenfor the many years Ive needed service.

Ch
Review №17

Fantastic service provider, honest evaluation for services, our home dealer basically lied to us, telling us we needed over $1500.00 worth of maintenance, so I brought it back to McCurley where we purchased the vehicle, they were very honest with us and stated these services were not yet needed. They should be completed at 90,000 miles, based on driving conditions and current appearance of the fluids. We will continue to drive the 90 minutes to get our service completed at McCurley instead of locally.

Aa
Review №18

We are over the top pleased with our new suburban plus the help and guidance when deciding on what to get. Jeff Thomas is the only reason we keep coming back to McCurley. He always treats my wife and I with respect and never tries to sell us on anything. Hell listen to what we need and want and then work hard to deliver. The first and second NEW cars Ive purchased has been with Jeff and I hope to have him around for years to come. I will follow Jeff to any dealership and give him my business.You did good McCurley when you hired Jeff. THANK YOU

Br
Review №19

Absolutely amazing customer service. Nathan Sisk is incredibly kind, honest, and so very helpful. Joe Jorgensen has also been a huge help to me in the past. I love coming here because of the excellent service and affordability. I was paying $80+ for less (no tire rotation, comprehensive check, or car wash)at another place (shall not be named), for what McCurley Chevy charged $50/$60 for. Always impressed with my service here. Another shout out to Eduardo Hernandez for being super helpful as well!

Da
Review №20

Parts department was great, the lady that was checking out could not figure out how to ring me up, took forever, if your going to work at a Chevy dealership and have a rewards program at least know how to use it!!

MD
Review №21

Great staff. Seems like a good place to work. All the interactions that Ive had from this Dealership hasbeen very honest and transparent.

Cl
Review №22

On October 17, 2018 I brought my 2007 Yukon to have Service 4X4 alarm message assessed. McCurley technicians found alarm code U0102 transfer case control module loosing communications. McCurley Service Manager said the I would need to change Transfer Case Control Module at a cost of $600 to $700. I refused and obtained a second opinion from McCues Repair and they found that the signal/control connection jack to the Transfer Case needed dielectric grease (at no charge) which fixed the problem. Also had transfer case oil changed at a cost of $100.. I will be requesting full refund for the McCurley diagnoses (total cost of $140.28) as they misinterpreted the error code mentioned above, and failed to check appropriate connections, even after I asked them to do so. Evidently the Service Manager had his mind made up that I needed a complete transfer case control module, which I proved that I did not!!

li
Review №23

They are poorly organize... we got our chevy from Honda the first experience was smooth no issues because Honda was dealing with Chevy ... the second time we where dealing with Chevy directly we made the appointment we show up and they didnt put us on the system they took for ever to call us back we had to be calling then to see whats going on with the car it was a hassle service was bad but at least the car got fixed.. our 3rd time we took it back to chevy because the check engine light came and this time they took over a week to call us back to tell us what was wrong with the car we had to call them, finally we get a respond they tell us that the extended warranty would cover so we make the appointment finally we go to drop off the car and they tell us as we are about to drop it off that warranty didnt cover it 😡 Really ?! We have to wait over a week to get an answer thats because we call them and when we drop it off now suddenly warranty dose not cover anymore very poor service adviser service and it a hassle to deal I would not recommend it

Tr
Review №24

They got me in the next business day and took care of everything. They even followed up as promised. Thanks for the great service as always!

Ro
Review №25

Best service Ive ever had. Nathan is the nest service writer Ive ever had.

Ja
Review №26

My transmission went out I worked with Nathan in the service department to get everything squared away he did a great job and I feel very happy with the service I received.

Om
Review №27

I recommended my friend and he said it was a mistake. Staff didnt care or try to help him. He said it seemed they went to work just to collect their check. Sorry to say horrible service. I hope customer service improves.

Ju
Review №28

Called to get my car serviced several times...Never actually got passed the lady that just keeps taking my name, number, and problem with my car.

Ju
Review №29

I had a great experience, before I came I was worried about my car being serious after trying to get an oil change at Wal-Mart, 1st mistake, and they fixed it, no problem, very nice staff, I can trust them, thank you

Br
Review №30

They sell Chevrolets. Whats better than that?

St
Review №31

A employee working that day was sick he should have been aloud to go home. Well then i got super sick 2 days later i was in ICU for 4 days. You shouldnt have employees at work even if the work place is short staffed that day.

K
Review №32

Great customer service

mi
Review №33

Good customer service

Je
Review №34

AFTER 3 PHONE CALLS, NOBODY HAS PICKED UP YET. HARD TO SCHEDULE ANYTHING WHEN THAT HAPPENDS

Si
Review №35

Id give them zero Stars if I could

Do
Review №36

Had to Wait for hours no one acknowledged me took 2 weeks to get appointment to change oil very rude sales no counter person hate it

Br
Review №37

Service guys and manager are absolutely RUDE! Go to Desert Buick they will work on your Chevrolet!!!

Je
Review №38

Takes a while to get into for service. Especially for a lube, oil & filter. Usually two to three weeks out.

Jo
Review №39

I always deal with Nathan, easy to work with

Mi
Review №40

They couldnt do a simple oil change for 2 weeks.

Wi
Review №41

Awesome Service and Parts professionals great experience

ge
Review №42

Took great care of my vehicle

C
Review №43

Great mechanics & service.

Be
Review №44

Service dept is always friendly and helpful.

Ja
Review №45

Scratched my truck.

Br
Review №46

Would have rated higher but they forgot to call when my part came in.

To
Review №47

Spot on pricing. Joe Klein took care of me so I didnt have to try to find a better deal anywhere else.

Jo
Review №48

Depends on if they really fixed my trunk or not.

Ma
Review №49

The best service

He
Review №50

All good.

Da
Review №51

Love my Cadillac!!!

Da
Review №52

Great staff

LA
Review №53

Excelent service

Information
25 Photos
53 Comments
3.6 Rating
  • Address:1325 N 32nd Pl, Pasco, WA 99301, United States
  • Site:https://mccurleyintegritychevrolet.com/service
  • Phone:+1 509-544-6276
Categories
  • Auto repair shop
  • Auto parts store
  • Tire shop
Working hours
  • Monday:Closed
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:7AM–6PM
  • Sunday:8AM–4PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations