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My Mechanic Auto Repair LLC
1702 Triplett St, Owensboro, KY 42303, United States
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My Mechanic Auto Repair LLC

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Le
Review №1

Very pleasant experience with My Mechanic. Really nice and respectful and they took care of everything with my vehicle, within the time and price range that they quoted me. They even called me when there was an issue found when they did their inspection of the issues I told them about and asked in advance of I wanted it fixed as well. If you want someone that knows what their doing, cant go wrong with my mechanic. Well worth the money to have these experts take care ya.

An
Review №2

Work Done: Fair/FineCustomer Service/Front Desk: Unprofessional, Unethical.The customer service was terrible, I was treated like a child and a lesser person due to their lack of good ethical business practices and they have lost our businessI took my vehicle in to get a $1000+ job done and over the course of 2+ Weeks (maybe 3) I was not contacted about the progress of my service and noted when I traveled past the shop that my vehicle was setting in the same spot for 2+ Weeks. I had called 2 times, the first time I was told “We just got the parts in.” I asked “Can I expect it to be done sometime next week?” And was told it would be started on. The next week and 2nd time I called I was told “We just got the last part in today” and was told the same thing. After a handful of days after that phone call and seeing my car in the same spot I went in and told the counter lady that I needed to have better communication and service about the state of my vehicles service. Later on that day they finally called me and told me it was started and then it was done the next morning. (Roughly 2-3 weeks after the appointed drop off).I later got home and noticed my headlight was out (it was previously working when I took it there) I asked if they could take a look at it and take care of it, I then asked if they were going to charge me because it was in their care and working before they let it set for 2+ weeks and worked on the car for a few hours. They said “yes” and I decided I would do it myself.They were then given a call from my partner because she was confused on why they wouldn’t repair an inconvenience/issue under them and stated that it was shady they wouldn’t fix it after it was broken/out in their care. (Some shady mechanics do such)She was spoken to by both the front desk lady and owner like she was lesser than them.I then received a call back from the desk lady stating “We will pay to have the light fixed if you go somewhere else you need to apologize” I was then explaining that I didn’t care about the issue anymore and wasn’t going to apologize for feeling upset that we felt done wrong. I was then told “You need to be a man and apologize for what was said”. I then repeated that I wasn’t going to apologize for being upset at an inconvenience they could’ve avoided by using reasonable and general good ethics and I was hung up on.The work done was fine, but the customer service was terrible, I was treated like a child and a lesser person due to their lack of good ethical business practices and they have lost our business

Da
Review №3

Rather frustrated with them. Didnt call before proceeding with something theyd just done last week but still charged.

Co
Review №4

Knowledgeable and efficient.

Pa
Review №5

Jason and Sarah run a great place. Always have a good experience here.

Ju
Review №6

They were very nice & helpful. When we took our car in for repair, it was ready quickly.

Ch
Review №7

Great place! Honest people and quality work!!!

To
Review №8

My Mechanic, A very well ran, professional auto shop. I would recommend them for any type of service that your car or truck needs. Excellent customer service, fare priced. Honest people to deal with.

Me
Review №9

After 2 years they got my ac working. Extremely professional and welcoming. My car is a 2004 Lincoln and parts are hard to come by especially those ac parts,but sarah found them fast . I will always recommend them for any auto work.

Pa
Review №10

Friendly fast service but a little pricey

Ma
Review №11

Great staff and good work

An
Review №12

I would recommend My Mechanic to anyone without a doubt! Very professional and reliable. Very polite and caring customer service and reasonably priced. My go to auto shop from now on!!! Thank you!

Ch
Review №13

Excellent service, very reasonable prices with a very friendly atmosphere. They have done alot of work on my familys companys vehicles and my personal one. Always pleased!

Je
Review №14

Can not beat Jason and his service. Fast, friendly and super affordable!!! Would highly recommend and won’t go anywhere else!!!!

Ty
Review №15

Best of the best. Sara and Jason are honest, provide a great customer experience, and I highly recommend to anyone needing a vehicle repair.

Sh
Review №16

Great place. Good work. Nice & honest people. Make appt & get in & out quickly.

Je
Review №17

Another job well done! Excellent customer service and quality work! Thank you My Mechanic!

Da
Review №18

This place is a life saver! They are honest people who go out of their way to help. There needs to be more people in the car fixing business like them.Thank you for bringing a good name to customer service.

An
Review №19

Definition: Scammer”person who commits fraud or participates in a dishonest scheme”Repairs were $450 plus tax and I asked for an additional quote on my broken A/C and double-checked with the lady that I only wanted a quote nothing else (never talked about any costs during that call). When I went to get my car the bill was $542. There was a $70 charge on the bill to give me a quote on my A/C. I didnt ask for a diagnostic, I asked for a quote and was never told about a $70 dollar charge during that conversation (involving the A/C). If i was told that a quote on my A/C would be $70 bucks I would have never got it but it was never brought up during the conversation. I knew that my A/C didnt work but thanks for charging me $70 to reminding me. Very dishonest and poor professionalism !

Ma
Review №20

Jason and My Mechanic has worked on 2 of my vehicles this past year, everything they did was top notch from parts to service. Excellent work and service.Mark Baker, Sunshine Cleaning Services

mi
Review №21

Awesome people. Solid work!

Da
Review №22

Always nice and do very good work 👌

Ro
Review №23

Reasonably priced quick repairs friendly staff.

St
Review №24

Nice clean shop, pleasant and knowledgeable staff. They seem to understand the meaning of serviceJason took care of my cars needs promptly while I waited.

Ph
Review №25

Another mechanic that took my money for absolutely nothing. Came in for a diagnostic test for an engine miss. Told me that they didnt know what was wrong and they had worked 1.5 hours and then wanted to charge me for 2 hours. Then said they needed 2.5 more hours pay to pull the valve cover gasket to check the timing. F___k! Even I could do that in 10 minutes. So My mechanic took my $105.00 like thats the correct thing to do. Pitiful and disgusting.

To
Review №26

Quick and very friendly service. Fair pricing! Will be back!!

Ta
Review №27

Excellent customer service. Very pleased with whole experience!

Cy
Review №28

Jason Burge has serviced my vehicles for years. I trust him completely and highly recommend him. Its ashame when someone complains and you only get their side of the story.

Co
Review №29

They ordered the wrong parts, took a week too long and charged for the wrong parts anyway. Never again

M
Review №30

They know their Stuff! Just like going to The Old Harleys !

Jo
Review №31

Very honest mechanic shop! Would trust this shop with any vehicle. Nothing but a happy customer here!

Ji
Review №32

Great job and fair price

Gn
Review №33

Great job every time i go in

Lo
Review №34

Great experience!

Ch
Review №35

Poor customer service

Information
5 Photos
35 Comments
4.1 Rating
  • Address:1702 Triplett St, Owensboro, KY 42303, United States
  • Phone:+1 270-240-5007
Categories
  • Mechanic
  • Auto repair shop
Working hours
  • Monday:7:30AM–5:30PM
  • Tuesday:7:30AM–5:30PM
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Highlights
  • Women-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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