Super friendly and knowledgeable staff. We went to 3 places looking for a bed and went with Rooms To Go. Sammy was friendly and showed us and explained to us all the details of the different style beds we looked at. Not pushy at all and made the whole buying experience easy and smooth. Bed was delivered a week later and they set up quickly and took our old bed. Awesome service all the way around.

If i could give 0 stars i would. be careful when they rope you into a financing deal and then you’re still making payments on your furniture MONTHS later and end up paying way more than what the furniture actually was. very sneaky and the employees are giving very much SCAMMERS.

This was my first time at a Rooms to Go Furniture Store. I had to great experience here, everyone was very helpful and I got a fabulous couch. I definitely plan to return here for my next furniture purchase.

Jeff was an extraordinary helpful salesman. He had great patience, and knew exactly what were looking for. We loved his service and expertise and definitely would come again. Thank you Jeff for helping us search for our perfect furniture.

Azzam is a great guy and helpful. Answered too many questions.Greg too. Was a great help.Thanks

A MUST!! My husband and just got married and wanted a new bed. Mr. Jeff Coyle showed us the one we wanted ON THE FIRST TRY! Everyone was so nice and the process was smooth. We are so happy with our experience at Rooms To Go! Thank you Mr. Coyle!!

My husband and I had a fantastic experience. Madelyn greeted us as soon as we came in. She was incredible and got us delivery for the same day. We will definitely be back to see her again!

I had a wonderful experience with Sammy R. I had furniture, delivery and assembly. He walked me all the way through to the end. Antonio, the deliverer pulled through to the end as well, to ensure I got my delivery despite the fact he wasnt my original deliverer. Between Sammy and Antonio, they got the job done.Thank you for your professionalism and going through hoops and hurdles to ensure my purchase and experience was satisfying. And thank you for working hard to ensure the promised delivery date pulled through. This type of service and care is a gem these days. I would refer them to anyone and intend to.

GET TERRY! Terry is a wonderful salesman and definitely does not fit the typical stereotype at all. He is kind, respectful, and does not pressure you but gives you a relaxing experience. I really appreciated how he communicated but also gives you time for yourself to try out the products. This made shopping more of a pleasure and not a chore to do. He is very knowledgeable about mattresses and will find the perfect one for you!

Had a great experience at rooms to go outlet, we were able to get a reclining sofa and chair set for a great price thanks to our salesman Azzam who went above and beyond for us. He treated us with respect and had so much patience. If I could give Azzam more than 5 stars I would.

Definitely not impressed, still bought furniture. Should have probably gone to a few other places. They act like car sales people.

I like this store. I bought a bunk bed and mattress there for my son.. it’s a very sturdy bed.. when it first got deliver it was missing the assembly kit(nuts and bolts) but I spoke with the manager Greg and like two days later a new kit was delivered to my home. I recommend this store. Good customer service.

Rushed into a financing deal that is ripping me off. after making 4 payments my balance is still very much the same. Be very careful if you go there shopping for furniture. Dont get stock like me.

We when to the outlet Saturday and Sunday to get furniture for our new home we find what we want and the store manager GREG FINKO VERY RUDE sis want to hold our furniture for us. Ashley the vendor and the girls in the office very pleasant and very professional. He didn’t want to work with us at all. You as a manager supposed to get the customer a 100 percent of your work and try to always keep the customer happy. With this been said. You could HOLD OUR MERCHANDISE UNTIL OUR CLOSING DATE. But you answer was not professional at all . I AM SO DISAPPOINTED THE WAY THAT YOU TAKE DECISION KNOWING THAT WE ARE APPROVED AND WE ARE VERY IN LOVE OF WHAT WE CHOOSE. TAUSY hernandez

First time buying furniture for my new apartment. Me and my mom went to a bunch of other places trying to find a mattress priced reasonably. Christian helped us and he was amazing!! Not pushy, not forcing a sale on us like most other places we went to. He was so incredible ive referred friends to go there just for him. He answered all of our questions and helped us make the best decision. 10/10 will be back for sure

ANTHONY SHEPHERD was the most amazing sales person. He was so helpful and got the job done. If you go to this store ask for him!!

The best experience here. Im very satisfied with Eric my sales representative. He was very professional and gave me space to look around. Very knowledgeable and funny. I can say this new store location is great! The store is cleaner, more options to look at and the prices worth the items. The manager Greg f. and Greg Were wonderful 💖 like always. Thank you .

I just bought my son a fabulous mattress from Anthony at this location. He was wonderfully knowledgeable about mattresses and the best type and quality for my active teenager. He helped me with financing and provided excellent customer service. This is where we will get all our bedroom furniture. Terrific store.

Very nice good variety of furniture little damaged but excellent prices customer service is 5 stars.

The customer service provided and knowledge of Ms. Madelyn Pagan was outstanding. Very friendly and on point of my needs at the time. Manager Mr. Greg very nice and helpful as well. We definitely recommend for you to look up to this store. Definitely be back. Thank you very much.

The attention was not at all good, they let us go without satisfying our need, however we had attention.

Perfect customer service and great prices. Ask for Madelyn, she helped us decide on which living room set to get and gave us great decoration ideas. Greg, you have a star working in the store. Thank you guys.

Today my boyfriend and I went to pick out a sectional sofa for our new home and as soon as we walked in a very nice gentleman name Azzam helped us pick the perfect set! The price was amazing and the sofa was in excellent condition! We will definitely be back for more furniture. Thank you Mr. Azzam

I was looking for a specific type of sofa and a soon as I step in the store I met Ashly. She Help me a lot with different options and the best deal. She is really nice and willing to help.

It was nice now lets see when they bring what I need to see how it is,, thanks

The Rooms To Go Mattress Outlet was filed with beds like no other. I appreciate the fact that they listed many beds, each different in their own way, but I didnt do d a bed better than the one I saw at The Original Mattress Factory.

E Colonial Drive is terrible for traffic, but Rooms To Go is a great spot for furniture. Good value and quality.I recently went in to buy a sleeper sofa. I had done research online but wasnt sure exactly what I wanted. Staff were very helpful walking me around the showroom to each available sofa bed. They were very knowledgeable about all the products. Once Id decided what I wanted, they got me in and out as quickly as I wanted to (which was fast). No pushy sales tactics and no attempt to rack up the charges.Ill definitely go back to buy more furniture accessories to go with my couch (which was delivered on time and exactly as Id ordered).

Based on the TV commercials I thought there would be a better selection of furniture. Im buying a new condo and will be starting from scratch. There is a built in bookshelf in the living room but I have no other furniture. I did pick a bed many years ago. I just never bought it because it is a strong black metal 4 poster bed. I dont like the night stands that go with the collection so I am looking for a black or ebony finish for the nightstands and the dresses. I cant believe how difficult it was to locate! Three different store names and only RTG had an ebony set.

Would give it 0 stars if I could. They scammed me and my roommates out of hundred of dollars with their acceptance now program. They took double of what we owed.

The customer service provided and knowledge of Christian was outstanding. Very friendly and on point of my mothers needs at the time. Having my mother as a customer is HELL but Christian made it through! Thank you.

Nice place, good prices, but regular service

Well, it is an Outlet/Discount store. I walked the whole store and no salesperson approached me. I finally asked someone for help after standing for 5 minutes. The discounts seem to be @ 20% off their regular retail prices for what I saw. Store is only open Fri thru Mon.

None of the sales staff offered to help or approached us as we meandered through the store. Granted it was 30 minutes before closing but still could have sped up our visit and directed us or answered our questions. Part of the store looked like a warehouse however it was an outlet store.

Great experience, an extremely helpful sales person named Christian made it a smooth process from start to finish. Will definitely be back.

Dont waste your time and prices are not lower than the regular store and the quality of the furniture is very bad

Aside from having several great experiences with my sales consultant Mark, i am very happy with my purchase. However, not happy about having to wait 4 mo the for a delivery of my dresser and end tables . Thank you.

On Sunday March 21, 2021 we visited the Rooms To Go store #903 located 5200 E Colonial Dr, Orlando, FL 32807. Upon arrival we were not greeted or acknowledged by any sales associate. After, trying a few mattress on our own we did have some questions and were able to locate the sales office where several associates were conjugated. We asked if someone could assist us in the mattress dept. The associate requested assistance on the loud speaker and about 5 mins later Madeline came to assist us. We looked at 3 mattress with Madeline. As we pondered upon our decision Madeline went to help another customer. We waited several minutes for her to return. We made a decision and expressed to Madeline we were changing from a queen size bed to a king. She never mentioned or offered foe us to putchase the bed frame. Therefore, we assumed the bed frame came included. Madeline, offered the Rooms To Go Credit option or Acceptance. The acceptance associate completed our application and Madeline said she would put in the order. We waited 30 mins for someone to let us know the next steps. We asked the Acceptance associate if everything was complete.... she looked confused and said she was waiting on Madeline. Madeline was missing again???? Madeline seemed like she was too busy to assist us properly. While waiting we decided to purchase a glass picture. We asked, if the picture would come in a box. We were told by Madeline, the acceptance associate and the manager that the picture would come new in the box. Unfortunately, when we came to pick up our merchandise we dis not have a bed frame and the picture was not in a box, nor was it wrapped in any type of bubble wrap or protection... we were surprised since this is a glass picture. The warehouse said it was the last one. The picture has several smudges and a hairline crack. I called the store and asked to speak with the manager. Madeline came to the phone and was very argumentative with me. I did not feel valued as a customer. I regret choosing Rooms To Go for my families furniture needs. We planned on visiting the new show room to furnish our bedroom, guest room and finishing touches to our living room. We definitely will NOT be doing business with Rooms To Go ever again. I have also shared my horrible experience with my friends, family and coworkers

Youre all sideways in regards to how you handle business. I was there trying to find a rug and this is the first time Ive ever been told that I cant personally take it to the register...... Ok, fine. We go thru the checkout process and then Im instructed to go around the building and out back to be loaded. I asked very clearly Do I have to get off the car? To which they replied, no not at all just show your ID and paperwork. Alright, well short story is, I got there and still had to get off walk back into the store all the way to the rug which is on the floor with the loading associate. He claims its to make the proc as quicker. Then walk all the way back, wait for another process to then walk back outside to the vehicle. I will never come back here, Im not going to get hurt carrying a rolled and packaged rug to my car. You wasted my time and showed me how much miscommunication you all have. Poor policies that make zero sense.

It’s okay, but very limited stock. This is an outlet location so all items are to purchase “as is” and there isn’t ability for them to order other pieces or duplicates of items.On my most recent visit (Jan 2021), most of the store was blocked off and empty.Staff was courteous.

As you step in youll be I interested to see what youll find there obscure paintings, fake plants, weirdly placed furniture, etc.. The staff was okay, I wish I could see them more often. One time I went there and asked for a furniture and one of them said that I can get it amazon, but wait, why tell someone to go to another store and not your own store. So, I wanted to see if costumers were wearing their mask and majority of them did not. In the end, this store is ok if someone isnt looking for specific furniture or doesnt care about CDC guidelines.

My Mom is 85 strong willed, knows what she wants but likes to make sure it’s the right choice.. We were greeted my a few nice reps but my Mom wanted to sit in almost every recliner before she would talk to anyone.. Finally a nice mature gentleman approached her and he seemed to have found the right words because my mom only wanted to spend 600 but after his advice and further testing of recliners about 3 hours she spend over 10000.. So the service was great because everyone was patient with her..Thank you

Goodday, this store is very responsibly priced and the customer service is excellent, I went in and was able to browse and I was not hassled or followed by a sales person foot to foot, it was a very nice experience and Mr. Jeffrey Coyle was such a breath of fresh air, who had such a phenomenal presence in customer service, and I was not ready to purchase but,he made me feel as if I made a million dollar sale. THANK YOU, Mr. Jeffrey Coyle, GOD BLESS you.Sincerely,Ms. Ericka Brown

Good selection.Ended up with a sales person who kept telling us, at everything we looked at - its a great price. Got to be a bit annoying.

Very reasonable prices and great help. Definitely worth visiting.

Great place to get all your kids furniture needs

You can find nice deals on furniture, but u have to looking around, so take your time and be patient....

Not a bad experience for what it was. Very large show room with lots of great options. Staff here are not as pushy as they typically are at other furniture stores.

Thai is an outlet mall which is not so good after its moved from Altamonte springs as the prices are high and selling items like they are on non outlet stores. If thats the case, why to name it as outlet store.

Christian was nice and a great help.

The service was good. Eric explained everything to us. Nice person. The manager Edwin help us with part of the process. We thank you all of you for a good service.

My wife and myself have been shopping around for a couch and finally found one we liked at this store. When I told the gentleman that I wanted to purchase the product he stated a new one wouldnt be available until November 1st. Its July 23rd they are having a sale and you expect people to wait over 3 months for their product. Special order products dont even take that long with the Coronavirus happening. I asked if I could buy the floor model and the guy said only if I bought the end tables and area rug which I didnt want. I wont be returning to Rooms To Go anytime soon after this experience I had today

Peggy, Rafael and one of the managers were very helpful and professional with their customer service. The manager stopped what he was doing to answer a question while Peggy was gathering more information about our purchase. Rafael top the experience in the store, he took his time in the rain to help us load our items. The store may be closing but the customer service is top shelf

Every year I would buy new furniture yes I get tired of furniture and replace almost yearly here before it became the outlet, I bought a bedroom set and they gave me the incorrect night stand for the set I bought. It took months before we would notice so I took my business elsewhere for this error.

UPDATE ALERT 1/31/21:I emailed Rooms To Go in response to their reply on my google review. Melissa from Rooms To Go stated their is nothing they can do for me since manufacturing is delayed due to COVID. That still doesn’t give them an excuse for a last minute notification a few days prior to my delivery date. In addition, Home Depot delivered a bed frame late because of a delay in manufacturing due to COVID and they gave us a $200 discount off of our order! Here we spent more money at Rooms To Go and they won’t do anything for us!Very simple, DO NOT DO BUSINESS WITH THEM! IT’S GOTTEN TO A POINT WHERE I HAD TO GO TO THE BETTER BUSINESS BUREAU!Expect your furniture to be delayed by another two months and Rooms To Go will do nothing to make up for the inconvenience they have caused. Also EXPECT AN HOUR WAIT TIME JUST TO TALK TO SOMEONE ON CUSTOMER SERVICE!Our order was placed back in October 2020 for two couches with an expected delivery day of January 2nd, 2021. A few days before our order was supposed to be delivered, rooms to go called me and said our order has been delayed until March! I called rooms to go right away and after an hour waiting on the phone they finally answered and they told me they have to call me the next day to confirm my delivery date for March 2nd. I never received a call the next day and sure enough two weeks later I called rooms to go for an update on my order, they never booked my delivery date and was delayed another two weeks.I’m not one to complain but terrible customer service. If you order furniture with rooms to go and they set a delivery date upon your order, expect your delivery date to be delayed by another two months. As a result, Rooms To Go will not do anything to make up for the convenience. They might try to give you a complimentary $200 upgrade for a more expensive item but you still end up paying more money and Rooms To Go will make more money.

Went in with my wife to look at furniture, was taken care by Luis Sierra. He was diligent in answering our questions and showing us around. After seeing what we wanted and discussing prices and options he checked out the promotional terms available to use my Rooms to Go credit card and he said they only had 36 months 0% interests.Up to this point everything was good, had the furniture delivered before Christmas and we were happy. Today I see the balance and the term and realized we signed on a 24 promotional term. I have to admit I should have read the term and fine print before signing, but I guess Luis gained our trust and never though this sore of thing could happen in a company like this. I am writing this review so I alert other when buying furniture and going into this store BEWARE AND DO NOT DO BUSINESS WITH THIS INDIVIDUAL. I have been a sales professional for more than 27 years and always have been transparent to everybody I take care of. Not cool Rooms to Go, really disappointed!Update 1/23/2020Alex, one of the store Managers reached out to me and confirmed all the information I put on here. In the beginning he sounded a bit upset (I understand going through the hassle of confirming and making sure I wasnt trying to take advantage of the situation) he lowered his fence and worked on getting everything straighten out with the store and Syncronicity Bank (Term). I am thankful he took the time to verify and correct. I can see a change on my statement (as far as the amount I need to pay this month) but not clear if or when things will be completely corrected (2+2 have to equal 4, not 3.5 or 4.5)

Great customer service. Very knowledgeable sales person. happy with my purchase.

Great service, good prices, plenty of inventory

In November 2020 I went to RTG to get some night stands for my bedroom. Before I went there I had gone to 2 other furniture stores and no one acknowledged me or greeted me so I walked out. I come from a customer service background so I know how important treating a client is. When I walked in to RTG, Sammy greeted me right away with a smile and asked me what I’m looking for. He was very helpful thru the whole process of finding me the perfect night stands. He was very knowledgeable and professional thru the whole transaction. I would definitely go back to this location. We need more people like Sammy! Great Job!

It a great place to shop and reasonable. Everyone was polite.

They applied and approved me for a credit card i never wanted, never asked for, and ultimately didnt even apply for!! Was never given an actual answer as to how it happened other then it must of been a system glitch. Then when i asked them to resolve the issue they said im on my own and have to contact the credit bureaus myself. BE CAREFUL there and check your accounts afterwards.

Helpful staff and no one jumped is when we walked in the door. The manger Scott even came over to make sure our sales person was doing all he could. Which he was. I will be back.

My mother and I went into Rooms to Go to inquire about a coupon that offered a $100 gift card when you spend $1,000 or more. We made our purchase online and wanted to see if we could still redeem the offer. The first lady we spoke to said she didnt know if we could redeem the offer for an online purchase and would email her superiors to see if it was possible. This left my mom and I very disappointed. On our way out Greg (store manager) stopped us and asked was we able to get what we needed. He saw our disappointment and helped turn it all around. We didnt get the $100 gift card but we got something better. Greg discounted us a rug that was way more than $100 off from the showroom floor. He was very patient and professional with me and my mom as we looked around. He was full of information about what would look best with the couch I had recently purchased online. Once the rug was picked Greg said his goodbyes, and we thanked him profusely. We were then handed off to Travis who helped us with the paper work. Travis was just as kind, professional and amazing as Greg. Thank you both for leaving a lasting impression on me and my mom. You showed us great kindness even when you didnt have to. 10 out of 10 would definitely buy from Rooms to Go again.

The delivery department is so bad, for weeks I had to be calling to schedule my delivery and they said we call you back and never call. I had to get to the point to thread with cancel my order and even that it took 3 weeks to be deliver something that was in stock. FOR NOW ON CITY FURNITURE.

PLEASE UPDATE YOUR NEW HOURS! Drove 45 minutes to find out theyre closed!!

I had the pleasure of meeting Ron and a few of his coworkers in my little shopping adventure. They were very helpful and patient. I thoroughly enjoyed my experience at this store, no one was pushy everyone was insightful and gave honest feedback. I highly recommend this location! Their customer service is top notch. Someone was always checking in and you were always greeted upon entry and in passing.

Bought a bed a year ago and it broke within the first 2 weeks. They sent somebody out (took a week) to fix it. Fixed it and it broke again. They will not fix it leaving me with no bed. This is also a safety issue. The quality is very poor. Save your money and buy elsewhere.

This store has recently become a RTG Outlet store. Still in under some construction. Should be nice when finished.

Ok not much outlet prices but had ok selection

I had so many questions and Gabriel answered every one of them. He is very very knowledgeable and polite. He greeted me with a smile and ordered my items in such a way that saved me some money. Gabriel really cares about what the customer wants and puts it together so we are pleased with the price and order dates. By far Gabriel has been the best salesman Ive worked with. Great job Gabriel!! Please inform his boss that he deserves a raise.

Great staff and great prices.

Great Customer Service. Great Prices. Great furniture. Fast approval and quick service. Very Satisfied,will come again for my next furniture purchase. Thankyou.

Mike is the best sales associate my fiancé and I have ever met in our lives. He is extremely welcoming and he understands boundaries. He gave us space to look for what we wanted while being easily available when ready to make the purchase. He is funny and outgoing, ASK FOR MIKE when you go!!

Super helpful! It was nice to come into a furniture store and not be followed around. We were able to shop at our own pace and help was around right when we needed it. Transaction was fast and seamless!

Wow! What an AMAZING team @ this location! I had a series of bad experiences at another RTG location in purchasing a sectional and as soon as I walked in this store I was greeted by the store manager Greg! He was so helpful in assisting me with my transaction. I was then paired with Iris and Lizette who further assisted me with my purchase. It was as if they all made it their duty to really help me! They all worked expeditiously as a team to help me get this Sectional! Their customer service was INSANELY great! I really hope people will give this location a try.. It was a super shopping experience!! Thanks RTG team! 😁

We’ve bought multiple pieces of furniture here, and all experiences have been great. The staff is exceptionally friendly and knowledgeable, and the furniture selections are beautiful and sturdy. Ron helped me today, and he kept the process honest, easy and quick. I definitely recommend this place!

Ok... first and foremost I want to shout out managers Luis and Greg Because they were the only people who actually cared about my issue and made it right.Overall my experience with rooms to go wasn’t the greatest. If I am being honest, I fell in love with a bed frame and found a comfy mattress with an adjustable base that also gives massages. When I received the bed I wasn’t satisfied with the height of the bed. Went back and forth with customer service who was absolutely no help BUT Luis and Greg @ the store teamed up to make me happy and finally be able to get some sleep!

This was my first purchase at this chain. Wonderful experience. Jim was outstanding; very knowledgeable of the products and services. He really went the extra mile to ensure we got exactly what we needed. Happy customer!

The people there are super friendly and they take their time and go over with you and talk about the type of dream furniture you want!

Hector went above and beyond to help me pick the perfect furniture for my bedroom. I am a bit picky and his patience and understanding went a long way. I will definitely shop here again based on my experience with this awesome Furniture Expert.

I like to thank Greg the mgr on east 50 store for his help. Very good mgr was very helpful. And know how to his jobWOW. Great. Thanks Greg. 100 %

Today I worked with Ron Macnichol at the East Colonial Drive location of rooms to go. Ron was very professional and very helpful in assisting me picking out a couch and a chair and a half. I brought in the measurements of my room that I was furnishing along with other criteria that I was looking for in a couch and the upholstery. This is my third time shopping at this rooms to go and I have always been satisfied with the furniture and the service. Plus you can’t beat the financing options.

I love RTG! I’ve always done my furniture shopping here for many reasons! Had the pleasure to meet Mr. Ron (sales) for the first time and he was very sweet, professional, and very presentable! He reminded me of my dad💕 Thank you Mr. Ron!

Ron is AMAZING!! I went in with the intent to browse, ended up coming out with a bedroom set and mattress, he made sure I was still within my budget, I walked out so happy and confident with my purchase thanks to him!

Bad experience, only to pay cash

Azzam was extremely wonderful during my shopping experience. I needed a sofa for my new house and he ensured I picked the right one while explaining the different options and prices. I was able to purchase one with no hassle. He made sure the checkout and delivery process was easy and stress free! I recommend going to this location and seeing Azzam!

No one even acknowledged us at any point we walked around the store, which looks like it is going out of business. One employee near the door didn’t even say anything to us but said something to the people that walked out behind us.

I enjoyed shopping with Jim Serge at Rooms to Go. He’s relaxed has a good personality and no pressure. I love the sofa I bought! Thanks! And they do delivery.

The employees are very helpful and listen to your needs. We were greeted and asked if we need assistance. The nice lady knew where all the items we described were in the store and asked about accessories but wasn’t pushy.

Rooms to go is the place to buy furniture

This Rooms to Go is ok, what can I say, it’s a store at the end of the day.BUT the care and customer service of Ron was something I haven’t felt in a long time! He treated us with the utmost respect and dignity. He even kept the store open a little later for us when we came to inquire about a few pieces that we ultimately ended up purchasing from him.ROOMS TO GO. In an era where more and more people like myself are BUYING ONLINE and being advertised every five minutes through Instagram feeds that we are tethered to.I humbly suggest that you EMPOWER your employees and pivot your approach to a new generation.Put the people first, continue hiring nice folks like Ron, possibly one of the last of a dying breed.

Found an item for my daughter at this location the Kids Sales Associate Cindy was helpful. The guys that delivered it were kind and the installation was SWIFT! If I need furniture it again it will be Rooms To Go on E Colonial I’ll return to.

Had a great fast and friendly experience with Iris she was awesome and answered all of our questions.She set up our delivery date and time and we cannot wait to get our new furniture. Definitely be back to see her again very soon.

Worst experience EVER. Bought a bed over 2 months ago. I was aware of delivery date, however, never expected the manner in which delivery, or lack of same, would be handled. At time of purchase and during a follow up visit to store I confirmed time restrictions due to the fact that I live in a Condominium. Fromexpected time of 3:30 they kept delaying until last notice said delivery, expected between 7:30 and 7:45. Had I agreed, I would have been charged $100 per every hour after allowed condo restrictions. I had no choice but to ce el order and request deposit return. For this also I was given a hard time .AWFUL EXPERIENCE. I HAVE BEEN A RECURRING CUSTOMER HOWEVER, I WILL CLOSE ACCOUNT. THERE ARE PLENTY FURNITURE STORES WILLING TO GIVE THE SERVICE

I cannot begin to convey my anger and frustration with the experience that my 23 yo daughter went through yesterday when she went in to purchase her first living room set for her brand new place, she researched and found the perfect leather couches went to this location, applied for credit and was approved then thats when the sales guy Eduardo B started pressuring her to get the warranty, she explained to him that she worked 2 jobs, no kids no parties just work and home so there was not reason for it but he kept insisting she literally told him over 10x’s she didn’t want it then he called over another person to help him convince her and said “here talk to her she’s like my daughter, she doesn’t listen!” Needless to say at this point my daughter was feeling extreme pressure and after his statement to his coworker felt humiliated and small! Regardless of their tactics my daughter still said no!! Well to her dismay Eduardo wrote up the sale and added the warranty to her contract anyway!! She said the store was full of people and did not want to cause a scene so she walked out to her car broke into tears and called me! Need I explain my anger hearing my daughter in this state?? I took the high road and called customer service whom removed the warranty and apologized, I told my daughter not to go to this location again and she agreed! Well this morning I awoke to texts from my daughter that the sales guy Eduardo called her at 8:51pm last night to pressure her into putting the warranty back onto the contract!!!!!!! So I called the store and spoke to the office manager she apologized and had the store manager call me and he too apologize but I made it very clear that Eduardo is not to ever call my daughter again!!! Young woman (NO WOMAN) should ever feel belittled nor harassed by anyone! He literally ruined her very first furniture buying experience!!

Fair prices and nice selection. I hadnt used my credit card in years. Reactivated it in seconds to prior limit. Express delivery in a few days and Travis was a really good no pressure salesman.

I love the dresser that I bought there

The salesperson was great. However, the delivery was not done according to specifics we requested. I live in a very secure building with very strict rules about using an elevator. I requested at the store for delivery to come in in the afternoon. 2 days before delivery, I received an automatic message that the delivery will arrive in the morning. I called the customer service support, called the store and told them about the situation, they said they will forward it to the delivery manager and make sure it is delivered at the time I specified 2 weeks earlier. Nothing was done and the delivery arrived in the morning! I feel very deceived and unsatisfied with the delivery process.

The store manager, Jason made everything possible and stays involved! Delivery guys were incredibly professional,respectful and helpful. The prices were very fair and the entire staff will help you, no matter who you bought from. They were a pleasure,knowledgeable, not pushy and wonderful!I have received better care there than high end furniture places I spent top dollar on items purchased. My husband says happy wife,happy life.

Peggy Acevedo is a premier sales associate! She helped me find the lamps I needed, and was helpful all the way thru the process! I love Rooms To Go and the furniture is top notch.

Had an amazing experience. Jim made my experience amazing and painless. Thank you Jim