Friendly staff, Great prices! This is my second purchase and definitely not the last.

This is THE WORST company to do business with. After placing a order in May, 2021 and being told multiple times that orders ship between 4-6 weeks and calling to follow up in regards to the order….finally in mid August I was contacted to schedule delivery. After multiple attempts to have someone from management contact me and NO ONE ever calling me back I canceled through my bank. This company hides behind a text message thread and email system (which they are terrible at responding to) and refuses to speak with a paying customer when there is a problem.You should reconsider before placing ANY orders with Massiano!!

I was a little reluctant at first since I didn’t know this company. I had seen the piece of furniture I wanted (a Trisha Yearwood Buffet) in a local store. I went back twice to talk to the sales rep about it. The customer service was not good and I chose to leave empty handed. They didn’t even call me for a few days. 😦But I really wanted this specific one so… I was looking at the buffet online and “Massiano’s” popped up. I’d never heard of them and they were not local so of course I was skeptical. I chatted online a bit with Alan and after reading reviews, I decided to go ahead and order the buffet! I must say I was so pleased from beginning to end! Everyone was so nice and the customer service we received was outstanding!! Very prompt! Summer kept in constant contact with me via emails and texts … not once did I have to ask “where is it?” I was informed all the way up to the delivery! I received the buffet within 6 weeks. Even the delivery team was great!! Very polite! Such a pleasant and surprising experience. 😄Thank you Massiano for a great, stress-free experience!

Ordered a couch here for the first time in December and at first I was a little skeptical because it did take a while to arrive and arrived later than when it said it would when I ordered it but when it did arrive at their facility it was delivered to my house within 5 days and it was a fast, easy and friendly set up. Definitely would consider ordering from here again!

They delays in manufacturing are horrific due to covid. With that said, Massiano has no control over this. We shopped the local furniture stores, found what we liked and negotiated the best deal with Massiano saving over $2K. We did this over the phone, and via email, never visiting their store in Orlando. Massiano sales and support were very patient with us. The delivery personnel were fantastic and spot on.

If you plan to order something that’s not in stock on hand and is back ordered, I kindly so Urge you do not buy ANYTHING from this company, as they do not value your customer service after they get their payment.I ordered a sofa from this company on 10/22/20 and it was forecasted to arrive 2 weeks before Christmas. That’s roughly 2Months or 8-weeks let’s say.On 11/16/20(3-weeks & 4 days later) I got an email saying my order has been shipped to their local delivery team and that can take upTo 2 weeks.Initially, I was happy, filled with joy and under the wrong impressing thinking The sofa would arrive on time before Christmas.On 11/30/20 I got an email saying that they were pleased to Inform me that my sofa has arrived at their local delivery team. This process could take 3 - 10 business days so in my head I gave it 2-weeks eta to arrive.On 12/1/20 11:45am, I received an email reminder on my order#. Stating “ Your delivery schedule is right around the corner”, and provided me the delivery team info and tracking number.- at 12:02pm I called the delivery team using the new provided info, to check on sofa and schedule delivery date.They told me they had no yet received the item yet in North Carolina!!I asked was the Sofa sent directly from Manufacturer to the delivery team? Or, was the sofa Sent from their Florida location to North Carolina.-3pm They responded back saying they willUpdate me when they hear something .On 12/14/20 9:37am I emailed them checking on the status of everything and was told- at 12pm I got another bogus genaric response.“Good day!Your order is already prioritized to be shipped.We will send you further details once the delivery date is confirmed”.Fast Forward 2/22/21 . I have still not receivedMy Sofa. Can you guys believe they sent my sofa to a delivery team that did not cater to deliver in my area, unbelievable. Then to make matters wrong with took another 2 weeks before my sofa will exchange hands again.I hope you guys get a head ache after reading this . Because it will well be worth it so you guys don’t have to deal with a bigger headache listening to all the excuses they give you about your order. Their customer service was the worst

I placed an order on the website today while chatting with a sales associate named Sarah. In this transaction (see attached) she assured me that I would have free shipping. I specifically asked her if after placing my order if anyone would be asking me for shipping costs she assured me that I would not. True to some of your bad reviews, someone reached out saying only 150.00 white glove service was available in my area and I would need to pay for the shipping.I informed the person that if they are unable to provide the free shipping per the sales associate, they would need to cancel my order. Sure enough they cancelled my order.This has got be the most Unsavory way of doing business. Claim good prices, claim free shipping, then come back asking for more money. Completely unacceptable.

The couch was actually built and delivered slightly ahead of schedule and for much cheaper than any of the big furniture stores. The delivery guys were great as well, super fast, efficient, careful and friendly. Highly recommend this company, they completely exceeded my expectations and I got exactly what I wanted for an awesome price!

I had a really nice experience with this company. I ordered a dresser. Setting up a delivery window was easy once they mailed me my options. The guys showed up at the start of the delivery window and were nice and professional.

My furniture was delivered on time. They were Very professional and polite. I am pleased with the way the furniture looked since I ordered it from a catalog. I would definitely order again from them.

We will definitely work with him for anything we need in the future, as the entire process from start to finish was completely painless and actually exciting to get the items customized, purchased, and delivered. HIGHLY recommend checking this place out for anyone unsure of where to buy furniture.

They have the best prices and great quality of furniture. It was such a nice experience. I happy with what I purchased and I totally recommend the place.

Great Service! Professional Customer Service and has a great deal. Surely will recommend to my friends.

Such a great experience! I needed a new couch for my new apartment and the whole process from start to finish was seamless!

They delivered the furniture and put it together during a time that was convenient for me and did a great job. Id shop here again and would definitely recommend.

Excellent customer services. Professional installation and delivery. Best pricing in town.

Amazing furniture showroom with unique and customizable pieces. Staff is friendly and really helpful; they offer interior design services with everything you would need to transform a house into a home thats uniquely you.

Furniture is great; however, the white glove delivery was more like 2 men and a truck. They scuffed up my entry and entry hall and complained that I purchased heavy furniture.

We have been using all of the furniture now for a bit and we are so happy with our purchases. I would go back for future furniture needs in a heartbeat!

Very fast and attentive response from the sales team.

Reliable pricing and great shopping place.

Competitive Price and Good Quality!

Great Service!