The employees here are extra friendly. They put a lot of attention into customer care and fortunately enough this location wasn’t too focused on up selling me on the “latest and greatest” that my phone had to offer. I was there for a simple upgrade and the store id went to previously tried to sell me everything from phone cases to fitbits, so it was nice not to be hard sold so much.The only thing I disliked about this location was the wait times. I understand places like this can get busy but it’d be nice if Verizon our as much effort into quickly tending to their customers as they do instructing their reps on up-selling it’s customers to death.All in all not a bad place.

I was helped by George. I needed a new screen protector as I dropped my phone. He quickly put a new screen protector on for me. I had an excellent experience. It was quick and he was very kind and competent. I have had two good experiences at this store and will continue to go there.

I had a great experience here! Owen and Zack were so nice and helpful! Literally the sweetest people !!However, as I was waiting for my turn to be serviced I overheard a lady that worked there speaking rudely to zack about the music being too loud and ordering him to “turn that s**** down” !! At first I thought she was the manager but then realized she was just an employee. That is no way to treat your team members especially about something as MINOR as that. it made me feel very uncomfortable. I’m usually not one to write bad reviews but that genuinely bothered me because I later found out he’s new and still training. He handled it very professionally though! I don’t know if people can request team members but if they can they should definitely ask for Zack or Owen :)

I took my sister in to see if we could get my old phone activated with her sim card so I could give it to her. There was an issue with my phone. The young man, Christian, was extremely helpful and patient.As I have managed the Verizon plan and phones for my company as their IT technician, I have gone to this store in person when I needed something done and done well.Christian did not disappoint. My sister ended up looking for deals to just get herself a new phone. He was able to get her some good quotes quickly and even though the process took over an hour and a half, she walked out with a new phone at a great price, thanks to the help of Christian. I recommend working with this guy if you need help

I have a problem with my tablet, I went in to see if they could fix the volume! The speakers were blown! So they said they would send me a new one! Tom w a s very helpful with the problem! This was at the North Olmsted store!Thank you Tom!

Manager there is fantastic, great guy! Best experience with Verizon yet.

Overall pleasant experience. Had multiple upgrades, with accessories, and added a line. Everything went well except for 1 device that required tier 2 support to correct.

Better watch out here as well home office tells you one thing and when you get to the store its another thing. Record conversations so you dont get screwed in the store.

Horrific Customer Service!The Puerto Rican girl that worked here tonight needs to be fired immediately. When a customer walks in its customary to greet the customer. Dont let me walk around the store for 5 minutes knowing full well that theres a sign-up procedure. She very easily couldve let me know the procedure and had someone sign me up. Instead I wasted time thinking that with only 2 customers in the whole store I might be able to get this chore done today. Nope. 5 minutes later some Joe Shmoe comes up, takes my info and asks me to wait in my car. After another 10 minutes (still 3 employees here and 2 customers) I asked for an appointment. The Puerto Rican girl (she spent 5 minutes talking to a previous customer about how ethnic she looked without a mask on...total dribble) rolls her eyes at my impatience, gives me sass, and rudely asks for my contact info. Heres an idea douchers: when theres 2 customers in the store and 3 employees use that 1:1 ratio. Help a customer. If you have a procedure, communicate it. Im fine with things being different because of Covid but this was my chance to sign up with Verizon! Aint doing that now.

Wonderful The best owen and jenfer

There was no wait when we got there. I was helped right away. The Verizon associate took his time to diagnose the issue I was having with my charging pad. He was able to isolate the problem and gave me a new part that solved the problem.

Waited for over an hour post my scheduled time slot. The Verizon store let a walk in come before us! The guy didnt ensure the iphone was up and running for my daughter new phone, so while we were only there (seemed to be rushed out) for 20 minutes, the Verizon rep did very little - and we had to call Apple to assist us with setting up the phone after having to factory reset it. Very poor customer service from this store.

To long of a wait period needs to be better staffed they only can help 2 people at a time make you wait like a restaurant with 40 to 60 minutes of waiting till they might get to you.

Vey nice and clean store, the agent was polite but no knowledge, wasted my time.Called verizon online and the agent on the phone did the work very smooth.

Schedule always changing.

Good place to pay my bills

Place sells electronics and accessories for a reasonable price and have a good data plan

Huge storefront .. store sits sideways but faces Lorain Rd..in front of strip part of mail... wait times very as well as products in stock .

Thank you for the great experience today! You are superior to the other location I have dealt with since day 1. You have someone who greets customers as they come in and your sales rep was knowledgeable with everything. Thanks very much!

Verizon is the worst service I have ever had. I have had it for 3 years and I decided to change my number and my phone didn’t work for a week and I spent HOURS on the phone for many days and they didn’t even do anything they just hung up and then when I go into the store GREAT NORTHERN MALL!! They tell me they can’t do anything and tell me I can do whatever I want with it because it’s my phone so they let me walk out with my phone not working and I had to switch carriers because Verizon is the worst!!!!

Appreciated efficiency and following of covid guidelines. Accomplished what I went in there to do in a timely manner.

The staff and management here are amazing!! I had a little bit of a wait, but after having a horrible experience at another Verizon store, ibwas pleasantly surprised how well the staff took care of me at this store. I will definitely refer people to this store and go back.

Their heart is in the right place.

First Ill say that the employees are friendly and seem to be understanding of what customers want without trying to force them into a specific purchase. Only downside is the wait time for when youll actually talk to someone. After giving your phone number, youre put in a queue and pretty much just have to stand there pretending to look at phones and other tech you dont want until they come back to ask what youre looking for. But I have to give them credit for their patience dealing with senior citizens who cant decipher their phone from a can of soda.

Actually very nice and very helpful that theyre open until 8. Verizon needs stores opened in various areas w some having later hours and some earlier hours to accommodate everyone. THATS CRITICALLY NEGLECTED SADLY.

Amazing customer support and honest sales team. Had some issues with my account and they fixed it and everything is great. Will always return to this location for all my Verizon upgrades, questions, and everything else related to my cellular plan

Great service. Battery under warranty! How great. It pays to go to multiple stores to check things out

I went to this store ready to buy a new phone and just needed a few very basic questions answered. I had done plenty of research before going to a store and new exactly what I wanted. The place was very busy but I was assured that I was on the top of the list. They then continued to help 3 customers before me. I understand that these things happen and was very patient and still excited to buy a phone.Eventually, I worked with Britt who was uninformative, rude, and completely impersonable. She told me that she has worked with the company 6 years but couldnt answer simple questions and was very uncooperative. We had questions about our contract that she could not answer or bother to ask a co-worker. As we walked away from the store my younger sister witnessed Britt throw her tablet in frustration and storm away into the back room. Maybe she was just having a bad day, but the whole experience was unprofessional and frustrating.I recommend going to Best Buy instead.

Ha! I gave this store and a different associate a 5 star last time. Unfortunately, this time was an absolute joke. I recommend you stay away from this location, but if you do decide to take a chance be sure you check your paperwork. What a circus....Update:It took a little too long to get everyone on the the same page, but fully understanding the manager unknowingly walked into a firestorm and couldn’t change what had already happened, he eventually took action to make things right and as a long time customer, that was all I could hope for and appreciate the effort Josh put forth to do just that.The three star rating is the average of the initial one star and the five star effort to offer an equitable solution for what had transpired.Thank you again for making things right.

Fairly quick in and out this time, though I was there when the store first opened. Great customer service. Got a new phone painlessly, and switched up my plan for some decent savings. 4 stars only because Ive come here prior and waisted around for an insane amount of time.

Great help

Hands down best experience in a retail cellular shop, and I used to work for one! Granted that was for blue and not red but its all relative. Brian is excellent, bar none the ideal CS rep you want for any company.

I called the store on my lunch break and asked about 2 gizmo watches. I spoke to Josh and he said he would set them aside. Once I arrived at the store I was assisted by him and Lauren. I expressed to them that I wanted to purchase the watches at full retail and NOT enter into a 2 year agreement. There was no logic in paying in full and still be bound by a contract. They practically argued me that I had to get the 2 year agreement and when I mentioned I would instead rather purchase online they lied and said online would not allow me to purchase without a 2 year agreement nor would I get the $50 discount per device. Well, that was obviously not true. I ordered online, got the discount, was not obligated to enter into a contract and went back to that location for in-store pickup as they were one of the few locations with both items. Very unpleasant experience. I understand being on commission but customer service is a part of their duty, also. I will not be coming back.

Lauren always helps me every time i come into the store. she’s very helpful, knowledgeable, polite, and quite funny! i’ve been in probably about 30 times and each time she’s helped!

Terrible experience at this location, told them I did not have my wallet to pay for something online. Only brought cash. Waited for one hour and 40 minutes then they tell me I need an ID before I could buy a new product. Terrible experience at this location, told them I did not have my wallet to pay for something online. Only brought cash. Waited for one hour and 40 minutes then they told me I need an ID before I could buy a new product

I went to the Great Northern 44070Brian Allie waited on me. He was so very helpful, knowledgeable, personable, and informative, he is truly an asset to Verizon. I will always come in and only talk to Brian.Thank you Brian Allie for all your expertise.Sandy Lind

Quick and easy

Walked through the store for 20 mins, was never greeted let alone asked what my purpose for being in the store was today. Then a group that walked in behind me was assisted. Apparently you must be middle aged with kids to be worthy of shopping here. Ill buy my phone elsewhere

Id give 10 stars if I could. I wish all businesses had such customer friendly employees. They are courteous and patient and informative any time I stop in.

Amazing service from Donnell. Took the time to make us feel important! North Olmsted Verizon always takes care of us!

Compared with other Verizon stores, here Ive found the staff to be more knowledgable of their products.

Switch AT&T to Verizon to Verizon store at North Olmsted. Got 4 brand new iPhone with 5 lines (business plan). Verizon over charged me with one of the line. Called Laura (sales person) and Valerie Clister (store manager) a million times, left 7 or 8 messages they never call me back not even once. But when I had a chanced to talk Valerie Clister she said shell take care of it. Well, she didnt. I went to this Verizon store three times but still the same. Well, If they dont take care of this problem I will file lawsuit against this Verizon store. I hope the owner read this message and have someone contact me.These people cant be trust they will ignored you after they earned your business. Stay away from this Verizon store.

Everything is about the sale

Best customer service in Cleveland area. Mick is wonderful and extremely helpful. No hard sell at this place and he always finds a way to get the most out of my plan and save money. So different from the other stores.

Is was able to get my new charger very quickly. Thank you.

The store only had one screen protector for an almost new pixel 2. They said they couldnt sell it to me because they couldnt find it in their computer, even though they had it in front of them. They said theyd have to ship it to me and did not even try to fix the situation.

This is a corporate store and they made an adjustment on my phone to try to improve my reception when I am home (I live in a communications dead zone and the fix didnt work... I still cant get a signal in certain parts of my home... Thought those day if standing by a window, were gone.) they also straightened out my voice mail which still isnt showing when I have a message. I now get a text message...but at least it works.The store did their best but the company needs to address these dead zones. A repeater in the area would sure help but I guess they dont want to spend the money on a middle class neighborhood (and this extends beyond our street).

I have had more bad experiences at this store than positive. A few times I have stopped in, I have been taken care of promptly and satisfactory. Most of the time its a 30+ min wait, the staff is rude and not helpful, and just not what I expect from a company that costs as much as they do for service.

Very quick and friendly service.

They are helpful and try give everyone the attention they deserve. Even during busy times

Busy today. But, met my needs as fast as possible

I went in with an iPhone 6s that worked perfectly and had a tiny crack that wasn’t even on the screen and it didn’t affect the performance at all, it was barely even noticeable. I wanted to switch from att to Verizon to be on my husbands plan and the sales associate Christian, promised us a great deal on upgrading to the new iPhone 11 and we were all ready to check out and finish up. He seemed very nervous and multiple times said that he needed to ask about different things from another associate, it was very clear that he didn’t know what he was talking about and he was promising us things that he couldn’t follow through with. In the end we canceled the deal. He was very inexperienced, arrogant, and could not answer our questions thoroughly. I am very dissatisfied with him and Verizon at this point. At least ATT has never given me these problems at all. They’re always willing to help and fix any errors.

R it yet so I dont know if we can do anything to help you out with the bottom and the kids will be in touch soon with some friends to have to have the bottom of the bottom of the email and the kids are doing it and I will send the kids to bed I love the way your love for me youre it and I will be there re you did not get to it and it was so nice to see you and the kids are doing great and I will be there at work and I will send it and I will send it and Ill send it to me so I will be there in touch with me and the girls will send it and Ill send it to you in touch with me youre a great person to the bottom and

Worst customer service ever, the employee was very dry and short in a way makes you feel you are bothering here with a stupid question. I’d drive 20 minutes to get respect and appreciation in Verizon Crocker Park.

Too slow. Left

Great store customer oriented. A great place to do business with.

Friendly and fast. My item was ready and waiting for me. Loved it.

Normally I avoid customer service like the plague. Was having a recurring problem with my iphone. waited in line for almost an hour, all the while the hostess, Roberta, would walk around and call me by my first name, let me know its only a little while longer and also chit chat a bit. I was not stressed or upset at all by the time It was my turn( not a usual thing for me. She took it upon herself to take care of my issue quickly and professionally. I will definitely continue to use this location from now on.

Some staff need more training. This visit we got a more knowledgeable staff member.

Picked up a new device at this location. Love the attention to details and the willingness of the staff to help. The location has plenty of demo items to to use and help with your selection. I like the different items they carry beyond phones. Bose bluetooth speakers, even drones.

Great store! Fast, friendly service, rarely crowded (unlike the Mayfield store).

Wonderful sales associates that were very helpful. However, too many supervisors standing around and hovering over people. Their unappreciative attitude of their customers is disgusting. If they need something to do... Help the people waiting... Friends are encouraging to switch from Verizon based on this experience alone. So sad a group of supervisors can have such a lasting impact.

Got a great deal! Very happy with the service.

Got a new Iphone 6s by using the 611 customer service feature because the store only wanted to sell me an $800+ top of the line Iphone. Once I received my new $200+ Iphone I brought it to the store to get help transferring and setting up my new phone. But no....I need to make an appointment for a tech to call me at home cause the guy at the store cant???? I call Bull----!! I am a senior citizen....need some hands on tech help....Verizon has no problem taking my money, but providing customer service??...thank you for nothing. I will have to find someone to help me...and it wont EVER be this or any other Verizon store.

So glad today to have Verizon the service was prompt and efficient I really appreciated Chriss help now I can get my emails on my cell phone

Some of the rudest staff that couldnt be more obvious they had no interest in helping me with my Samsung Galaxy S9. At the old location on Lorain Road they were MUCH more helpful and made you feel like they care about your situation. Will never return and Ive been with Verizon for over 12 years....

I am a business owner and have Verizon products in all my trucks. Im here at this store at least 6 times a week buying new equipment. Eric the store manger is absolutely great and his assistant missy great couldnt ask for a better Verizon store. They are willing to help you every step of the process from buying the phone to hooking up gps in my trucks I had a Verizon wireless customer support 24/7 great work great people great store. ( this is not a robot I am a true person)

Very helpful staff, nice store

Great customer service staff! Thanks guys

North Olmsted is my go to Verizon store now!!! Had a horrible experience at the Strongsville location. Noor is your go to salesperson!!! Thank you so much for taking care of my problem today!!! I will recommend you you everyone!

Brian great job at explaining things and making the process easy

Stay away if you can. The people at Crocker Parks Verizon are better. I had to go in here for a SIM card and the lady was rude and dismissive. She actually told me to call around to other Verizon stores to see who had one. Isnt that her job as a customer service rep? I pay $2,000/year just for service (not counting the $800+/- in new gear for the family), and these people have never treated my family well. They only seem interested in commission. If youre not buying something to line their pockets, youre not important. The team at Crocker Park have displayed an eagerness to help customers whether its a SIM card or a new phone.

Service was amazing and everyone was very kind!

The greater at the door was very noligable and friendly

Have been going to the North Olmsted store for years. Brian and Josh have always been the most helpful in the store.

Very good experience here. The Verizon Wireless representative installed a 4g Sim card into a phone I bought off the internet. Best part, it was all free!

Great service

Great people great service

The staff worked very hard to solve an issue that was not the fault of Verizon - very appreciative of the staff members!

Very helpful and solved my issue with the product

Difficult problem after my daughter died they were very helpful

Poor customer service manager is very rude and unprofessional lacking in customer service BIG time

Very clean and organized and staff is very attentive

Somewhat expensive but upgraded to the Samsung S9. Good people and service

Horrible customer service. Good luck going there and getting help in under a hour. Go any where but here

The staff is friendly, attentive and fast.

This Verizon store helped me out when one of those little Verizon places could not. I highly recommend sticking with the professionals.

Friendly staff and very connected to all latest gear and technology for cellular devices.

Owen was GREAT!!!!

Friendly staff very helpful

Lied to me about when my new address was updated on my billing statement. Claimed they couldnt print my bill with the new address because no real reason given. Butch was thoroughly unpleasant and it was clear he didnt want to help me from the start.

Pretty helpful on my upgrade options

Great customer service!

Excellent products and great service

Good support.

Good service. Bad price.

Fast service.

Noor helped me so much that day it was unbelievable, I came in angry with my iPhone being cracked and he got me a new one out the door, fast and very professional

Waiting 40 minutes to ask a question. Terrible customer service.

Retrieving customers not good