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AT&T Store
4954 Great Northern Mall Space 128, North Olmsted, OH 44070, United States
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AT&T Store
Comments
Bi
Review №1

This AT&T location has great guys working here. Ricardo got us a great 3 line package for family and we couldn’t be happier. All three guys working here were great and informative. Thanks guys again.

Ve
Review №2

I walked in and was greeted. The person with the direcTv shirt on helped while the person who worked for ATT Sat down. He explained a deal but never mentioned needing to have unlimited!! I also asked 3 times did he work for Att he said yes. But when it came to pulling my account the att rep did all of that. I left and went else where. I did get a new phone.

Ta
Review №3

If you want them to sale you a phone under the real value of a dollars w/ amazing customer service. Then you should go here. Candido Rodriguez First of all he so polite, Patient. He sold me my new iPhone 12

Ka
Review №4

Quick and easy process switching carriers, had all my questions answered and got a great deal.

Ch
Review №5

It was comfortable. Very easy! I could not hope for a better team of workers to help me! I had a very good experience with Candido he was very knowledgable and kind. Very patient with all my questioning of everything, he is what you would call someone with a very great customer service experience.

Re
Review №6

I was in recently, and Keaton assisted me. He took the time listen to my concern, and was able to take care of the issue with my bill no problem. When things are so crazy right now, having someone take the time and give you good service means something. Keep it up!

Sy
Review №7

My daughter & I needed new phones. We purchased the new Iphone SEs. The plan/promotion we were told we received did not show up correctly on the bill. Keaton, the manager at this store, has been amazing. He was very patient with me, he understood what I was saying, and he corrected everything. I have had to contact him several times, he knows who I am, is always immediately available, and thoroughly attentive to my inquiries. I highly recommend Keaton and this store, I really trust he is looking out for his customers. Thank you very much Keaton!

Ja
Review №8

Joe was great!!! He was very helpful & knowledgeable about the products. He provided a wonderful customer experience. Ricardo was awesome too he was with a customer when I came in & acknowledged me as soon as I walked in the door. Joe walked in right behind me eager to assist. Thats how its done!!! #CustomerService # Great # AT&T

Ma
Review №9

Calvin at the Great Northern AT&T store is AMAZING!!! He is friendly, personable, knowledgeable and professional!! He was phenomenal to work with!!!

Me
Review №10

If I could give more then 5 stars I would!! BEST SERVICE EVER from Ricardo! we came in and got 5 lines & accessories - with 5 of us there was multiple changes and he never lost his patience or talked down to us unlike other companies. HIGHLY RECOMMENDED!!!!!

Pa
Review №11

I got my phone about a month ago. When I initially came in to check out the phones i spoke with Candido who was excellent! He is also bilingual. I wasnt able to purchase the phones that day when i came back Candido was sick so someone else assisted me.. I believe his name is Ricardo (heavier set guy) im not sure and hopefully the names arent mixed up. I did not like the experience. Firsf off he sat THE WHOLE TIME. Nothing wrong with sitting here and there but the whole time without having real interactions. Then he didnt seem to know what he was doing. Not only that but looking through my phones i dont believe all of my pictures were not saved! Honestly i do not know why this guy even works here. I would not refer anyone to him. He did absolutely nothing, the only person that helped the second visit was i believe a manager Im not sure .. he was from a different store ( brown skin, short, slim) he was ok. But Ricardo Omg. I had to come back again because one of the phones was not set up properly and again Candido helped and explained that he had been sick for a couple of weeks and apologized for not being available. If i have to deal with Ricardo I REFUSE TO COME IN. So for anyone else please ask for Candido, he has a great attitude and knows his phones. 5 stars for Candido 1 star for the other guy.

N
Review №12

The best service. During this time of the pandemic the service was safe, and excellent Candido Rodriguez service was superb

Br
Review №13

Ricardo was very helpful and went out of his way to make sure we had everything we wanted. He always answered all of our questions and was very patient. His manager Josh was also extremely helpful and went over and beyond to make sure we were satisfied customers.

me
Review №14

The service was good. I was disappointed that the staff was not practicing safe social distancing. Only 1/4 staff members were wearing masks and one employee coughed into his hand and then started handling the merchandise on the sale table. The management staff needs to re-educate their team on safe social distancing and sanitation practices

St
Review №15

Ricardo is awesome very Professional and friendly he took his time and answered all my questions I will definitely be back and recommending everyone to go see him

M
Review №16

I came in yesterday because I had some billing issues and was helped be Keaton kohler great service and was very helpful

Ch
Review №17

Ricardo was so helpful he gave me everything that I asked for and was so professional I highly recommend him to anyone looking for excellent phone services

Ro
Review №18

Ricardo was amazing. I have not been able to change my account pin nor access my ATT account on my cell for years. He miraculously changed my pin and had me up and running is minutes. stop by and see these guys, they are great.

Fa
Review №19

This has been the best experience buying anything I have ever had. Staff was awesome and they really went above and beyond to take care of me today.

Ma
Review №20

Wow these two guys who helping me to get my new was very friendly. i would love to recommnend them with my friend if they want a new phone.

Ci
Review №21

Lacey was wonderful! I was frustrated for days...walked in and she fixed my issue. She was determined to help me and she did. Im so grateful.

G&
Review №22

Sales people was amazing Josh and his coworker Lacey Hall treat us super great we left the store super happy and satisfied.

Mi
Review №23

Josh and Ricardo have been very helpful to me today. They are The Best Ambassadors for AT &T. Mirza..

Go
Review №24

Stopped by for some troubleshooting for my iphone thanks to Ricardo for being There and being so nice and helpful ! His customer service was so awesome I will definitely be going back to this location :)

Je
Review №25

I like the employees of the great northern mall at&the they are helpful with things that you need and customer service is extremely honest with you if the company cant make things a permanent basis but will be willing to adjust to something that Will work out for you if needed thanks for the honest truth from the company

Ma
Review №26

The staff was very helpful and knowledgeable. Very convenient and expedient. Would defiantly return in the future.

An
Review №27

Ricky V a.k.a Ricardo is the man to see hooked me up with 2 iPhones 11 and great service too... he will not disappoint you... thanks Ricardo you the man

st
Review №28

Joe was awesome in helping me switch carriers from Verizon to AT&T. He got me set up with new the fastest internet speed available to me, and saved me a ton of money on my monthly bill! Highly recommend these guys!

Mi
Review №29

Joe, Josh, and Nick were great and very quick! Great service and explanations on the phone service..

An
Review №30

Very pleasant experience. Everyone was very respectable and helpful.

Jo
Review №31

The service it’s amazing they help you and work with you to get everything easy for you.

Ga
Review №32

Ricardo helped me set my email up he was so nice and very patient with me

Di
Review №33

Josh is awesome so helpful I would recommend this location to everyone! AT&T customer forever! 🤗

Ju
Review №34

They was awsome and friendly and the best help for my mom with her problem

De
Review №35

Josh the manager was outstanding in taking care of a difficult situation. Very professional and understanding.

Hu
Review №36

Got information and help about my insurance and how to fix my cracked screen. also got help with making appointment to get it fixed.

Tr
Review №37

Josh...saved me a lot of trouble...Updated my phone and he helped me unlock it.. He gets a gold star!!!!!!

Re
Review №38

Ricardo was very polite and helpful

Cr
Review №39

Ricardo was a massive help with all of my questions

Jo
Review №40

Lacey was awesome

ca
Review №41

Hello my friends once again here, hoping you are very well and I wish you a merry Christmas and a prosperous new year and at the same time recommending you this excellent prestigious cell phone company where you can go with your family or friends for your new phone. When you want to change your cell phone, do not forget to visit the professionals in mobile technology. At & t Store where they will serve you in the best possible way since they have a highly qualified staff to help you and serve you the best at the time of your next purchase, do not forget to visit them, I recommend them and take care of my friends

Information
10 Photos
41 Comments
4.9 Rating
  • Address:4954 Great Northern Mall Space 128, North Olmsted, OH 44070, United States
  • Site:https://att.com/stores/ohio/north-olmsted/176306
  • Phone:+1 440-340-3332
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:12–6PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
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