Fantastic experience this evening. I wish I could remember the guys name, but he was extremely helpful getting me into a new phone!

Top notch customer service!! The owner of the store took wonderful care of my grandma. He helped her find a nice, afforadable phone without taking advantage of her! He was very patient and took the time to explain the differences to her. Then he helped her transfer her numbers and photos. He also hooked her up with a good deal on a phone case, screen protector and car charger as well! He took just of good care of her a few years back when she got her first smart phone too! Such a sweetheart! We will definitely be repeat customers! Thank you for being an honorable business.

Ive been going here for several years now and the owner has always been kind and very helpful. The store is set up nice, its very clean. Hes very personable. I will only go to this store. I use to go to the one that use to be in Fairview and the store was in shambles, the guy was impatient and rude. He was a rip off. I see why its no longer there. Like I said this store in North Olmsted is the best Ive ever been in. I will continue to take my service and my husbands there. I have friends that will only come to his store and they live many other places further away but they get treated with respect. Thanks for running such a great store and service 🙂

This place is definitely a place to stop if in need of another phone. If you are as wonderful at destroying them as I am then definitely stop here over all of them. Staff has never steered me wrong, cant say that about other stores unfortunately, but I seem to go visit this store a couple times a year, and if you stop in for a phone question or need you will get honest, real help here!! You will always know EXACTLY what you are getting in this store. Thanks for all the great service, i know i will be back hopefully later rather than sooner, for once..

Nice, kind, respectful young man filled w/ the seasonal spirit helped me pay my monthly bill then set up my account for auto withdrawal. It doesnt get much better than Jay helping his customers out like this! We definitely need more people, especially millennials, w/ his attitude & respect! Merry Christmas & Happy New Year, Jay!Conrad Hornung

This place is phenomenal it has excellent customer service and Jay is the best!

Great service and set me up with a new phone!

Been with Metro for years and I got a new phone here. The service was excellent! Very nice looking store and didnt rush me out. He took his time and transferred all my contacts for in a jiffy. Thank you.

Great customer service!! Very helpful & set me up with a great deal!

Friendly, knowledgeable, just a surprisingly good experience. Glad to have found this location.

Super chill customer service, I highly recommend!!

Says right on the website they take debit cards when you get there they only accept cash

Been to a few metros and this one is by far the cleanest and friendliest store. Was greeted right away. And since I was just paying my bill he politely asked the other customer to do so I could. Awesome service!

Very fast and helpful. Got me a new phone and very happy. Great Metro location! Thank you!

Owner was very nice. I called the store and he missed the call; I didn’t leave a voicemail but he still called me back five minutes later, which impressed me. When I went to the store he was super helpful and kind. I had my new phone, switched from Sprint, up and running in no time. Plus it was a great deal for a new iPhone 8.

So few weeks ago I bought the 3rd screen protector for my phone in 45 day span, wasnt going to buy another but he told me if I buy one and it breaks he will replace it for free, I got it and few other things as well, very helpful and accommodating since it has broke again cuz of the design of the phone and protector arent the same but it is the one ment for this phone, and they are replacing it like they said

Nicest Metro Ive been in and the service from the employee was outstanding.

Jay is a great guy. I have many lines through him for work and for my children. He is honest and upfront with info and prices. I stopped at 3 metro stores to see if prices are the same at each store. One store quoted me 400 something out the door. I paid 220 with jay for the same thing. Beware of other metro stores that try to scam you. Thanks for your help Jay, we will stick with you for all our future phone needs.

I needed an affordable, yet functional phone and came here. Jay not only took care of me, he went the extra mile. If you need a phone, or are less than in love with your current provider, PLEASE do yourself a favor and see Jay. Hell, even if you like your current plan, you may find you like it less after talking to Jay. Hes knowledgeable, friendly, and most importantly, honest. He truly wants to make customers for life, not just sales.

Love the place. Jay was extremely helpful. I felt like I was talking to an old friend. Jay really cares about his customers and will be happy to answer any questions you have. The service here is top notch.

Jay was super nice, not pushy at all. My son for a great phone for a great price. This was the third metro pcs we went to and the best experience.

Great customer service and I got the phone I wanted. My first galaxy and its working wonderful. Thanks a lot Jay for the great experience you gave my husband and I and for been a huge helped for us. Merry Christmas and Happy New year!

Always a great experience at this Metro Location. I make the trip from Cleveland and I always get great service.

Excellent service. Good deals. Repeat customer.

Every time I visit this PCS store, I find the owner very friendly and knowledgeable. I strongly recommend this store.

Great customer service. Jay helped me find the phone and accessories I needed and answered all of my questions. I transferred from Sprint, my phone works great and the best part was that I didnt feel pressured at all. I would recommend to anybody looking for a new phone or plan.

What a great store. I went in to purchase my wife and I new phones. The owner helped me out and got me taken care of quickly. He really impressed me because my kids asked for a sucker. He did not have any and instead of saying no, he ran 2 businesses down and bought them suckers. Stand up gentlemen. I will do all my business with him. Very impressed! !

Bought a new phone and some accessories the other day. Best customer service experience. Very friendly and actually wants you to get a good deal. Keep up the good work! Thanks for your help!

Jay is the best. Hes helpful and honest...two things you dont usually find from cell phone salesmen! Great experience!

Ive been to a few MetroPCS shops, but this one has to be the best! The store owner Jay was extremely friendly and helpful. I couldnt recommend this shop more!

I wouldnt trust this guy. He doesnt help and could care less that I was having problems on my network. He wanted to get rid of me so he told me to call customer service. He didnt even try!! He activated a phone and took my money on a service that doesnt work. Buyer be aware .....scam

Very good service. And very clean and organized store. I needed a phone and it was quick. The owner knows what he was doing.

Jay delivered excellent customer service. He gave tips on my new phone usage and he was very professional. If you want great service, See Jay!

I enjoyed the service at this location. Nice atmosphere and got a 👍 📱!

Best experience Ive ever had with any phone company. 10/10 recommend. Very accommodating, great service and very friendly. I wont visit any other Metro PCS store other than this one.

Went to store today to get service for phone. Jay does an awesome job to help you. Would recommend this store to everyone. Thanks again

I wanted to give Metro by t-mobile a chance since they had an online promotion for buying a SIM card and bringing your own phone for a $50 prepaid Visa card. When I received the SIM cards I was prompted from customer service to visit a local store. I wanted to call before I stop in to see if they were able to assist me with porting my number. The guy that answered the phone sounded very rude. He barely listened to me on the phone and contained a very arrogant tone the entire conversation. He was helping other customers in his store but he should put me on hold if he had a lot on his plate.The store representative informed me that I can stop in if I pay for an activation fee plus tax not including prepaying a month of service for 2 lines. I asked him for an amount that I needed to pay to start service and yelled, well I dont know until I process it on the computer. I was frustrated by his tone so I told him that I dont need to be treated like Im worthless and hanged up the phone. He had the nerve to call me back saying, dude I aint yelling when clearly he was being hostile.Never in my life did anyone treat me like Im dumb and talk down on me from someone working customer service. Due to this experience I gave my business to at&t. I am certain the man from the store will try to cover up this review and say that I am extending the truth. He needs an evaluation and better customer service skills since T-Mobile network isnt comparable to at&t or Verizon. Personally, I rather pay a little extra to get treated with dignity and respect. They should really step up and take accountability for the negative actions to do better business. Treat customers like they are always right not low lifes relying on a free phone. I dont need a free phone as I clearly stated I have my own to bring.RESPONSE BACK TO THE OWNER:I dont need free anything from your ran down looking shop. Your representation is very immature. You dont call a customer a bully and act like a tough guy over the phone or on the web.You work in a customer service based environment and you cant handle an insult or pressure. Maybe you should consider something else since you clearly arent cut out for it. All you couldve said was I cant waive the activation fee but feel free to come in and I will be able to help as best as I can.If you think its hilarious that I got upset with your arrogant tone then you are very ignorant and immature. YOU would be better off running a soup kitchen with your demeanor. At&t is very professional and knows how to handle multiple customers at once. Consider learning from the best.P.S.S.I am having a great weekend due to getting the service I needed with awesome support. Im sorry you cant put the effort towards your service aptitude. Instead you rather get the last word in and make yourself feel better. How about you treat people better and maybe things will look up for you.I see how you reply to your other negative reviews and you always cover it up with your right and customer is wrong. You have a horrible outlook and I truly feel sorry for you. You are very argumentative and that shouldnt be that way. YOUR INSECURITIES SHOWS FOR ITSELF. Anyways, I am not going back and forth over your pettiness. Im just taking time out to let others know there are better places out there. Learn from your mistakes and stop being miserable. Get the last word in since you were bullied and feel better trying to put others down.Like a potential customer. You are very pathetic. You taken enough of my time so Im done here. So get a life dude and ahold of yourself.

Friendly and helpful. Jay is always informative and gets you the best cost for the service that you need. I appreciate the kindness and customer service!

Friendly and helpful ...i highly recommend!! Thank you

This store is under new management and I have to say Jay is just wonderful. He hooked me up with a new LG K10 with a case and screen protector for a great price! I will definitely be coming back to this metropcs every time!

Outstanding service and personality from Jay. We planned on switching to Metro and do the 2 for 80 deal and use our old phones from AT&T but Jay told us about getting to free phones! Unbelievable! He made our day and our Christmas! He gave us both brand new Samsungs! Thank you so much and God bless you!

My family and I have been coming to Jay for almost three years now. Ever since we walked in the door, he has treated us with nothing but respect and care. We chat with him while he hooks us up with our phones. We all just bought iPhones from him and am TOTALLY satisfied with his service. The iphones work everywhere we go and have NEVER EVER had a problem with ANYTHING. We recommend Jay to everyone we talk to. Keep up the good work, Jay. Thanks for your service.

Too busy for one person to handle the amount of traffic there so you have to come back later

Visit this location for service, sales, or just to pay you bill with Jay. Hes the most pleasant knowledgeable guy you will ever want to deal with. Jay is very professional and will take great care of you.

My mom locked her self out of her phone, the guy was amazing and super nice stayed after hours just to help us out!! Highly recommended

Jay not only helped me pick out a phone for myself but helped me add a new line best experience I ever had in a cell phone shop!!! Will definitely be coming back and I have talked my mom into switching over which I have been trying to do for years lol best shop hands down thank u again

Had a great experience at this location. The owner showed urgency and got me up and running in no time. Clean store, good service.

Very helpful staff. Helped me find exactly what I needed. Answered all of my questions and looked up answers to ones he didnt already know the answers to.

Jay is a wonderful customer service guy......he was so helpful, will never go back to the Fairview store. Thank you Jay for the wonderful service. From Shay and Rose

Great store! Highly recommend working with Jay, he was great and helped with everything I needed. Thanks!

The gentleman who helped us was very friendly and honest. I would recommend this location if youre in the market for an affordable cell phone plan.

Excellent service in very good customer relation. He gave me a good deal on the phones thanks Jay.

Super helpful, very courteous, definitely best metro store around

Very well kept store and the owner Jay is really nice. He answered all the questions I had and helped me feel confident that the plan I chose was the right one for me.

Good place. Good deal. Same as my last visit. Ask for Jay.

Jay is the best! Very helpful for this smartphone newbie. Highly recommend.

I was in the store when this person below Rajina Thompson came in. Lady was a complete mess. She was complaining that her Verizon phone wasnt working at home and was blaming the metro pcs owner. She proceeded to verbally assault the owner as she gave hin the finger and walked out. The metro pcs owner handled himself with great poise and dignity and was nothing but respectful. He is a true professional. I have been coming here for years and will continue because his service and professionalism is unmatched.

The only MetroPCS I will go to, the owner is very knowledgeable and the customer service is phenomenal. I highly recommend getting your next phone from here.

Jay was so nice helpful and friendly. Your amazing enjoy Your summer thanks for the help today

Very kind young man helped me with my phone quickly.

5/18/2018 Best phone store in the area!Just upgraded phone plans for my wife and I.As senior citizens we appreciate the help that Jay provides.Great job and keep up the good work!!

Great service and prices

Fantastic and professional service from Jay! Best experience I have ever had from a cell phone store.

Jay is awesome at helping you find the best quality in your budget. O wouldnt go to anyone else

The metro here is outstanding Jay the owner there tries to help as much as he can and even goes out of his way to assist you as best as he can

Wasnt sure about switching from Verizon but after talking with Jay, i didnt feel pressured at all. He got me a great deal and a great phone and i would recommend everyone going to this Metro PCS because Jay really cares about the customers. There are other Metro PCS stores on the same street but they dont even compare to what Jay is able to do. Im saving so much money thanks to Jay and Metro PCS. Great customer service!

I visited this location yesterday with my uncle, and I was very unhappy with the service. The employee at the store was very unprofessional. He was eating sun flower seeds while talking to us and spitting in a cup. When I asked him for a flayer that contains the terms and condition, he told me you can always look online. Overall he was not helpful.

This guy is one of the biggest scams in all of metropcs stores. This guy took our account number and told us its his property. Tried to scam us out of money. Told us we couldnt do the 2 lines for $80 tried to charge us all this money for a free phone. Went to another metropcs and they gave us the phone for free and did the 2 lines for 80. This is the second time this guy tried to scam me never again will I got back to him.

I specifically went to this location based on a stellar recommendation from another customer of his.He wasnt too pleased that I decided against adding a line to the plan. He did not seem thrilled that I declined the case and screen protector for an extra $40+.I made a comment about purchasing another phone elsewhere and dealing with activation myself, not too sure he understood what I meant, but at that point I just wanted to get out of there because he was acting pushy and miffed.Seemed a bit confrontational, I refused to engage that mess. Im pretty good at reading people and usually can understand the vibe coming from them.He kept on saying stuff in an unpleasant tone as I was leaving.I said nothing more than have a nice day as I was leaving. I was not rude at any point during my visit.Pretty sure he called me a few choice words after I left.Wont be back.Dude in Fairview by Giant eagle is 100% more respectful.Edit:Will not remove this review.Please take responsibility for your attitude and demeanor. I expected more coming into your store today.I am really not concerned with what you do or do not have on video.I dont want cell phone accessories and whatever else youre selling pushed on me like a used car salesman.Im sorry you do not understand this, but people dont like that stuff, and I feel bad for the people who cant say no.... Because you asked me three times about accessories.No means no, man.Edit #2:Before you decide to visit this particular location or any other authorized dealer location to make a purchase, make sure you call MetroPCS and speak with a representative to ensure youre not getting shafted on the in - store prices.I called MetroPCS after my visit to this guys store. Found out that Jay was about to charge me DOUBLE THE AMOUNT OF WHAT IT WOULD NORMALLY COST TO ADD A FOURTH LINE WITH THE FREE PHONE PROMOTION.The metroPCS representative told me that if I ran into this problem again, to call metroPCS while Im in the store.I added a third line about one year ago, and did not take advantage of the free phone promotion. I did this at the Fairview park location. It still cost me less than the price jay quoted me.

My husband and I bought phones from Jay. He was very helpful, kind, and knowledgeable. Thank you Jay for your time and pleasant attitude.

Great service.

Got the phone I wanted. For a great price and a great monthly plan. This is my new Metro pcs store. I will be coming here from now on.

I was very pleased with the service at this Metro pcs. I came in there to pay my bill and Jay found out I was on an older plan and switched me to a newer plan for the same amount.

Great service from Jay. Got a new S9 and I love it.

Thank you sir i love my new iphone 8

Great customer service. Even helped me put Facebook and my contacts into my new phone.

Great experience as always!

The owner was extremely helpful. The other MetroPCS stores tried to sell me a phone, this guy helped me out!

Dude gave me and my girl a great deal. Gracias amigo!

Bought an iphone from Jay! Best service Ive ever had from any MetroPCS. Thanks Jay!

Jay is the best phone guy around. Hands down!

Amazing experience every time you enter the store !!!

Great service and friendly too

Great customer service, and great plan for phones

Got kicked out because I couldnt decide what phone I wanted to purchase. Store clerks had little knowledge of the phones they are selling.

Great service and great guy.

Thank u baby u hooked a sista up

First galaxy ever. Cool phone.

Sweet deal. Thanks bro

Thanks for the iPhone 8. Told you I got good credit

I feel they ripped me off Ive been a good customer for years never that location n I feel he over charged me for 2 phones

Good phone for uber.

Finally a honest phone dude.

Thanks for the good deal bro

Great customer service!

Jay is the bomb!!!! Better service than any other Metro PCS!!

Friendly and helpful employee.

Great customer service.

Thank you for transfering my contacts and pictures

Why didnt you pay my bill the man was so nice