I came in to check out several of your Subaru’s, Will was extremely helpful with all of my questions and concerns on choosing my new vehicle. Will went above and beyond with everything that I needed to help me get into the Forester that I wanted. Will nailed it. I love my new Forester with all it has to offer. Will took the time and had the patience to show me all the features this SUV has, it’s so advance it will take some time to learn it all, 😂. I will recommend Casey Subaru to all my family and friends. Thanks Will for all of your expertise.

Had my Crosstrek oil changed with a couple days ago. About an hour later I smelt burning oil coming through my vents. Checked under the hood to see oil collected in my oil filter reservoir area and oil splattered throughout the inside of my hood. The positive battery cable cover was not secured back on the terminal either. I called the shop and spoke to my Service guy Chris and he promised to email me so I could send the pictures to him and so he could schedule a detail/cleaning of my car but he never followed up. Last oil change there the tech didn’t secure my oil drain plug properly and I was leaking oil and had to dump a bunch of oil into the engine and rush back to the dealership. This service department has got some serious issues to resolve- top to bottom. Very sloppy and careless work with lack of follow up. The sloppiness could have cost me a new engine. Seriously looking into different service source for future work.

My service advisor Thomas is wonderful. He came out to greet me as soon as I arrived for my oil change. When I showed him the problem I was having with the passenger window, he explained what the problem was and quickly reset it so it worked again. He always is cordial and polite and makes sure I am a satisfied customer. Also, the waiting area at the dealership is clean and roomy enough to allow social distancing. I highly recommend Casey Subaru!

This was my first experience with this dealership. I took my Outback in for an issue with a window switch, turned out that it just needed to be reprogrammed. These guys could have charged me to replace the switch and I would have been none the wiser, but instead, they corrected the issue in less than 2 minutes and told me to “have a great evening”. I asked if there was any charge, and was told “no sir, just remember us for any future needs”. I damn sure will!!! Thank you!

Purchased a used Tacoma from this dealership in April. Buying the truck was ok. Finance guy was very pushy with extended warranty so I purchased it. Was told if I changed my mind in 60 days they would refund amount of warranty to Lien holder, 40 days later I canceled it and paperwork was never sent in for it to be canceled. So I am stuck with a warranty after paying out of pocket to repair several things on the truck thinking they had canceled it as they said. They will lie and tell you what you want to hear to not have to put In any extra work. It has been 3 weeks since I called and made note of the warranty not being canceled and still no one has followed up.

We moved from PA to VA and had to get both cars inspected. The staff at Casey Subaru Service assisted us with the process. They were very courteous, friendly and professional. I plan to use Casey for my future auto needs.

I went in for a part recall—under warranty, of course. I arrived a few minutes late but was immediately checked in and shown to the very comfortable waiting area. My contact on staff kept me informed and the work was completed within the time he had told me.Without fail, everyone I encountered at Casey Subaru was friendly, efficient, intelligent, and truly eager to please.My only (somewhat picky) criticism is that the women’s room could be nicer—a coat of paint and a few new fixtures would go a long way.

I can’t recommend the Casey Subaru service ream enough. After having just moved to the area I had to get some quick service done from a mishandled repair in another state. This team was more than accommodating and quickly diagnosed the actual problem. A short time later my trusty old Forester was back on the road and better than ever. They even saved me money from the originally quoted estimate. I’m happy to continue servicing my Subaru here for the duration of my time in VA. Thanks again!

Great experience! Felix was informative with the 21 Forester I was interested in buying. Very relaxed environment and everyone was friendly, not pushy like some dealerships can be. Felix showed me and explained alot of the features the Forester had and even some safety features that arent discussed in the manual. Very pleased with my purchase and will continue to buy from Casey Subaru in the future.

We purchased a 2021 Subaru Forester Sport at Casey Subaru. The entire experience was seamless and smooth. We started the process on August 5th. A deposit to hold a incoming model we wanted.All application financing was completed on line prior to car coming in. We used their online purchase process. When the Forester came in we simply set a time, came in and completed the purchase and drive her home. We worked with Nathan. He took the time to complete a thorough review of vehicle operations,explanation of services Casey included lifetime oil changes, inspections etc..He is most personable and easy to work with. We just felt good about the whole process.

Took wifes Subaru Outback in for passenger side airbag recall & wiper motor recall. Everything went flawless & car was ready for pick-up when promised. The entire team at Casey Subaru was outstanding, hats off to all of you.Great Job Team,Don

Very knowledgeable, helpful and not pushy! Had an amazing experience and drove away with a car we love. Thank you so much Willie😌

Two recall items were quoted to take 4 hrs done in 1hr 10 min. great improvement in service!!

Two hours and twenty minutes for an oil change and tire rotation was a little to long for this type of service. Then was informed I needed wiper blades replaced. Ive had otherwise great service there.

Very courteous and helpful! I had to leave my Ascent for some warranty work, used a loaner Ascent overnight. In and out when getting the loaner, in and out returning it and getting mine back. Chris and his team are awesome!

Everyone from the young lady who checked me in, to my assigned associate to the shuttle driver were courteous and efficient. The recall repairs were completed in good time, and I was informed immediately when my car was ready to be picked up. As usual, a wonderful experience.

I visited Casey Subaru several times during the month of May in search of my next new car. I did my research, test drove a ton of cars, and ultimately decided on a Subaru Outback. Caleb at Casey Subaru was a great salesman throughout the experience. He test drove the vehicle with me, told me the features, and put me at ease. The negotiations were fair and we were able to make a deal work on the terms I laid out.I would definitely recommend Casey Subaru and Caleb again. Thanks for the wonderful experience!

Only a state inspection, but it was quick, barely enough time to allow me to down the free coffee and protein bar! Much better than waiting over three hours at the nearest inspection station to my home!

Had tires installed and a wheel alignment performed. I was treated with respect they performed the service in ample time then reviewed the items performed and visually inspected the vehicle with me to insure I was pleased. Very nice in my opinion.

I had a great service experience from a warm welcome from Harrison to a pleasant conversation with Donna. I also spoke with TT and Tish who were both pleasant and engaging.My service checkout was smooth and I look forward to my next service (oil change) in a couple of thousand miles 😊Thank you all for a great visit for service ❗️

My appointment (my first for my new car) was easy to make using my Subaru app on my phone. I was quickly registered when I arrived-was even taken in early! The young man who helped me register and check me out was professional, polite, respectful and helpful. I waited for just over an hour in the lounge and left feeling thrilled that the experience didn’t take my whole day. And the free oil change was a nice surprise. Thank you!

I took my Forester in for 5000 mile interval service which included oil change and tire rotation. Service only took an hour, which was great. Really appreciate the “free oil change for life” benefit too.

I’ve had 2 experiences here and they both have been solid- and the last one really was above and beyond! I had two recalls that had to get completed ASAP- Casey Subaru accommodated me within a week for several hours worth of labor, no issue. Thomas greeted me at the entryway and already had a loaner car ready. The front clerk was so friendly. It all felt so seamless.

We had the best experience working with Lonnie to get our first Subaru. The service department is fantastic. When the plates came in it was quick and easy. Then two weeks ago a rear seatbelt wasn’t buckling, so we had a loaner for two days until it was fixed. I cannot say enough about how courteous everyone is.

I made a 0900 appointment for inspection, oil change, and tire rotation for my Casey 20 Outback a couple days in advance. When I arrived early (0845), they took my car immediately. The CSR verified the work to be done, and immediately summoned the Service Writer (Lee) to address some concerns I had. All work was satisfactorily completed at 1009a. This included a Courtesy Multipoint Vehicle Inspection, Subaru Active Walk-Around and even cleaning the inside cabin! With Caseys Oil Change for Life and Safety Inspection for Life the bill amounted to $28 out the door! We were provided a detailed written invoice for all work performed, and a Multi-Point Vehicle Inspection Checklist for our records. We are COMPLETELY satisfied with Caseys buying experience and vehicle service! Thank you Casey Subaru Sales/Service Team! We highly recommend the Casey Auto Group for all of your vehicle needs!

First time at this dealership and I was very pleased with how Chris Reynolds handled my insurance claim and repairs. I will definitely let Casey Subaru service my vehicle again, and thank you for the service technicians who serviced my car, you all are awesome!

The dealership was extraordinarily kind, and easy to work with. They were able to fix my car without trouble and stayed in close contact with me. I would recommend this dealership to anyone looking to fix your Subaru or buy one. This dealership has amazing mechanics with amazing gifts. I truly thank God for them!!

I had an oil change and service check performed at Casey Subaru in Newport News VA yesterday. The service advisor was Christopher R. I had excellent service and am completely satisfied. I had Christopher handle a similar request before Easter. I was completely happy with that service check as well. This means a lot to me as I am a senior citizen who drives to Illinois periodically. It gives me peace of mind to know that the car has been carefully checked for any developing problems. I definitely recommend Casey Subarus service department!

I had a positive experience with Lonnie in sales and Holly, who gave me more training and tips on my new purchase. I also appreciate that James and Clayton hooked me up with a free STARLINK upgrade and cargo net. However, I had a negative experience with Courtney in sales. She acted as though she could care less whether or not I bought a car from her. She had a bad attitude and was unhelpful. The main reasons I bought a car from Casey Subaru was because James, the manager, gave me a fair price; Casey is the closest dealer to me; and I like that they give free oil changes and state inspections, along with a lifetime powertrain warranty. However, my car buying experience was not great and I felt pressured to buy extra accessories and an extended warranty. I was also lied to about a couple of things. I left with a yucky feeling because I didn’t know who I could trust, and I was taken aback with how Courtney treated me.

My experience with Casey Subaru has been pleasant with both service visits. The workers there are very kind and it makes me feel such a relief when I go to get my vehicle serviced and you can feel that someone cares.

Great experience. Eveyone super friendly and very helpful even a year after buying my car.of course I would recommend this place to all my friends.Looking forward my next purchase.

Amazing staff & crew! Everyone was very accommodating & were 100% concerned about my questions.10/10 would recommend!

Had my Crosstrek towed here after Valvoline in Williamsburg emptied my transmission fluid instead of my oil. Casey Subaru was so quick and efficient, and the advisor Dominik West stayed late just to ensure the matter was finished. I wont trust another place with my cars service.

For my experience there was amazing. Customer service was top notch and very considerate when it came to by my new car. They were able to work with me and get a price that I can be comfortable and easily pay off. I would recommend them to my friends and family if they want at Subaru or any Casey brand vehicle.

Chris was very friendly and helpful, explaining my problem in a way I could understand. My visit quick and efficient. One of my best service visits ever.

Efficient and thorough service experience. Theyre clearly prioritizing customer experience and retention. A+.

I was so amazed and grateful at how smoothly the whole service experience was performed. Everybody was polite, efficient, and very easy to work with. From check-in to pickup, I was treated like family. Harrison even remembered my gift of homemade cookies on the day I purchased my new outback. Great work Casey for knowing how to treat your customers!! I highly recommend them!!

Customer service was top notch! Chris did a amazing job start to finish and helped me out of a ton!

I would have left six stars (just like the Subaru logo) if I could. I purchased a set of four tires here last year while my car was being serviced. Recently, one tire picked up a nail. Since the nail was in a spot where it couldn’t be patched, they had to order a new tire and gave me a loaner car while we waited for the tire to come in (the tires were ordered the first time due to the specific tires I wanted on the car). All was done cleanly, professionally, and at no cost to me. Chris and the others in the Service Department went above and beyond, and I for one appreciated it.

5 stars. Please go here. These people are incredibly kind and are miracle workers. The whole brake assembly on my vehicle was totally shot and then some. They were surprised that I was even driving the thing! My service advisor was Thomas Dobuia (sorry if not spelled correctly) and he explained every thing to me so that I understood what was wrong with the vehicle. He was very kind and very patient with me while my head was spinning with all the work that needed done. There was a nice waiting room stocked with snacks and drinks for guests and Casey Subaru also provides a shuttle service which is awesome. They were very kind to me knowing that we are on a budget and just moved here at the beginning of the year and had knocked off a portion of the bill. Definitely recommend this place. 100/10.

Thanks to Chris for making this experience painless. Bought my son a 2010 outback from another dealership and found out the Head gasket was blown. Luckily I got a warranty through my bank. Casey replaced engine under my warranty for $100. Thanks Casey and First Advantage Credit Union for helping me through warranty.and making my son extremely happy!!!

Service adviser, believe name was Will was engaging, professional and very helpful. Service done ahead of time, and pick up was a breeze. Thank you

My first time ever buying a new car from a dealership! I was nervous about the process but Casey Subaru were awesome and made the process very easy! Go see Willie at Casey and he will take great care of you!! Thank you for this great experience

I had a wonderful experience getting my car serviced, my appointment was prompt as scheduled. I was greeted with professional and courteous from the time I arrived the administrative paperwork was already prepared all I had to do was sign for service I was expected to receive and directed to the waiting area for refreshments and internet service which provided me the opportunity to check in on my job and respond to emails and other duties. Upon completion of service I was escorted to my vehicle and I must say I was very pleased with the entire experience and all the class A service.ThanksRonnie Morrissette

Not only does Casey Subaru allow your car to get stolen off their property (dropped of for routine maintenance, technician left keys in the car) but then they also do not aid in the recovery process. No communication and definitely don’t care about your business.

Casey Subaru in Newport News made it easy to get 2 consecutive recalls taken care of. Prompt and quick service from a team of knowlegeble service people made all the dffetence along with two very pleasant shuttle drivers who also delivered prompt service with a smile.🙂

Excellent customer service in the service department. My first time there and in and out about an hour. Oil change and tire rotation. Very friendly professional staff. Thank you for excellent customer service.

The purchasing process was straight forward and pricing was as agreed upon. The day I arrived to pick up my vehicle was well organized and the quickest experience Ive ever had when purchasing a new vehicle.

Everything went smoothly, from the loaner car and flexibility to the service and quality! Also, the reminders are very helpful. Thanks Casey Subaru

The cost estimate was accurate, the time and scope of the maintenance were accurate, and my concerns were addressed.Domanik was outstanding, courteous and helpful.Best service I have ever had at Casey Subaru (although I really missed the free car wash!)

We really had a good experience, Salesman Rashad Harris helped us out so much! Great customer service and very professional! All the staff member were very friendly and kind! Definitely suggest to come here!

Service Dept is great! So friendly and courteous. They care about the customer’s satisfaction. Very happy with my experiences there.

Very professional and efficient. Live over 1.5 hours away. They are ready for me and get things done without a lot of wasted time.

It was my first time at Casey Subaru and it was very easy to make an appointment and the entire process was very smooth! Staff were very friendly and welcoming.

I just had a major service completed at Casey Subaru located in Newport News VA. Everyone behaved professionally; explained the work to be completed as well as an estimated cost and completion time. I was contacted when my car was finished. When I picked up my car, I was given a review of the service invoice and given the opportunity to ask questions.My car service was completed quickly and completely.Yes, I would recommend Casey Subaru in Newport News, VA to friends and family.Thank you

I was a little scared bringing my car in because of the Yelp reviews, but I decided to give them the benefit of the doubt. Dominick West was my service provider and he was awesome. I bought a used Subaru Forester from a used car dealer in Portsmouth and I wanted it to be looked over before I give it to my niece. They checked everything and did the all wheel alignment. They gave her a thorough health check and didn’t BS me with anything. I am a mechanic myself, but there are somethings you have to allow others to do. I have confidence in their quality of service. Thanks Casey Subaru!

Very pleasant people and willing to work with you! Worked with Felix great guy!

I absolutely love Casey Subaru’s service department. I originally had a 2017 BRZ that I had purchase from them and would always take it in for all services because of how courteous and friendly the staff always was. Fast forward to now, I live in Richmond and made the drive down to not only purchase my WRX from Casey Subaru but also still get all my services taken care from through them.

I was in for service of my Subaru. 54,000 mile check up. Knew I neededmore windshield washer fluid and oil filter and oil to my car. Learned my alinement was tricky to repair. But was done correctly along with some other minor necessities.I dont know the name of the mechanic. But he was awesome. Now, my car drives so much better on the road, since this maintenance service. Most important feel safe. Also Lee Marshall kept me informed what was needed to be done after inspection; in addition to my requests. He stayed in contact with me of the process on my car during my wait. Made my 60,000 mile appointment in 6 months with yearly inspection. Thanks to all who were involved in taking care of my Subaru on Wednesday.

Chris annualized my problem very quickly and did not make me feel stupid as would have been appropriate. He had a mechanic thoroughly check for other problems which made me feel better.

Both of the service coordinators that I worked with were super helpful and informative. Chris and Dominik were professional and helped make this service and repair smooth!

Friendly, thorough. Called me to let me know how things were progressing. Were accommodating when I needed to drop my car off an hour late. Good job.

Chris at Casey Subaru provided exceptional service. He monitored progress in correcting the problem, and kept me informed of the work as it progressed.

Great customer service. Showed me what maintenance needed to be performed but didn’t pressure me into anything. After the maintenance, came back and said everything was in good working order. I was waiting for them to have a litany of things that need to be replaced but they were completely honest. Price reflects that of a certified technician. Probably could have gotten it done for a little less expensive somewhere else but I find the piece of mind is worth a little extra.

Dominic was a true ambassador of customer service! We had originally made an appointment for an oil change but he asked if they could also address the recalls on her car while it was there. The next day we realized the tail gate wasn’t working and come to find out the plug for it hadn’t been pushed in far enough when they addressed the recall for it. When I called Casey, Dominic had the car picked up and a loaner dropped off at my home 40 miles away. It was gassed up, washed and returned the next day.We always have good luck there and will continue to be customers and refer people there.Thank you!

Easiest car buying experience, best deal I could find anywhere too!

The care and attention was certainly there. However, I had my wipers replaced and on the way home it started to rain. Thats when I discovered the the left wiper still had the plastic protector on, making the wiper useless. I was really surprised this happened.

I was visiting from out of state when my check oil pressure light came on. Called Caseys and they were able to get me right in. Many thanks to Lee and TeeTee and the service technicians for their great help!

Great Subaru service visit. I appreciated the loaner of a brand new Subaru Outback while my Outback was in for its oil change, safety inspection and software upgrade. Everyone at the dealership was ready to hep me get in and out so I could focus on what else I need to get done while the car was being serviced. I will be back when it time for my next scheduled maintenance appointment.

Chris was great!! He went out of his way to help when my car wouldn’t do the thing I brought it in for !He gave his best guess and he was right!!!Thank you

My family and I were in VA on vacation on our way to Busch gardens when we had a blow out on the highway I have a 2021 outback limited just bought in April 2021 first time on the road so when the tire blow out I was a bit surprised..so I called for roadside assistance which averted in 20 mins he put the spare on and informed us we cant go over 50 mph we were on a hw. That was 65 mph so my husband Google nearest subaru and it was 0.4 miles away so we headed there it was a lil after 5 so service was closed until Monday my n7sband saw someone coming out that worked in the seeive department and asked for help we were from Philadelphia he asked someone from parts did they have the tire instock and they did and we bought the tire and mr. Will Brown put the tire on for us and we made it to the park safe and got ho.e the next day safe we were so blessed to have ran into Mr. Will Brown and SAM FROM parts depart we dont know what we would have done they took care of us and for that we are so Thankful CASY SUBARU ROCKS THANKS GUYS # LOVEYOURSUBARU

Team was short-handed over the weekend and unable to get to car repair. Explained on Monday that we really needed car back for medical appointments on Tuesday. They quickly adjusted and got repairs finished up on Monday. Very appreciative of team considering our needs and treating us more than just a number on paper.

Greeted professionally exceptional service car was done quickly loner car was provided everything was done as stated Great job

Everytime I come to Casey Subaru, I receive extraordinary service. Recommend to any Subaru owners!

Absolutely love the level of customer service and attention to detail Casey Subaru offers. I have no problem driving nearly 40 mins for an oil change because of service I know I will receive. From the woman who answers the phone and took my appt to the service writer (Lee) their attitudes were so positive and I felt I could trust them with servicing my vehicle. My husband and I bought our Forester there a few months ago and have since sent two other friends to purchase (they did). Thank you Nathan for providing such wonderful service through out the buying process. James Burley as well for your expertise and attention to detail, and everyone else who I dont know the name of. We will be customers for life.

Great service Lee was great he explained everything to me in detail before work and after the work was completed. Thank yall for the great service.

Great people and a great service department...especially Chris!

Courtney, Paul, and Jay were wonderful. They did everything they could to make sure we were comfortable with our purchase and that we had exactly what we wanted. Excellent customer service and very friendly. We did not feel pressured at all. They were all also knowledgeable and helpful.

Excellent leasing experience. My salesman, Felix, was extremely helpful in assisting me in getting the right car and best deal. I recommend the dealership without reservation.

A great place to purchase a vehicle. However, the small parking lot causes great inconvenience trying to park, test-drive vehicles, or even look at vehicles. You will appreciate the bottom-line approach; no games or gimmicks like other dealers. They take the extra time to explain the vehicle AFTER the sale, unlike other dealers who drop you like a hot potato immediately after the sale. If Caseys had an adequate parking lot, it would be the perfect dealership!

Outstanding service. Thomas and Chris always treat me well when I bring my Forester in for service. Even the sales team is great. Very friendly to me even though Im not willing to trade in my Forester just yet. One of the best Subaru dealers in the country no question.

Pretty friendly sales rep, dog friendly if you dont want your pup to wait in the car

Great support from the service coordinator Samatha S. and service writer Dominic W.Both were very patient and informative regarding my Subaru service experience.

The service department was very helpful. Chris answered all my questions. Service was provided in a timely manner.

Buying a car with Casey Suburu was an amazing experience. There was never any pressure or push from Caleb (the salesman I worked with). I was very up front with the fact that I was just shopping around and he was very knowledgeable in the car I wanted. The entire team was welcoming and friendly and worked with me to get my dream car. I live in Norfolk, Va and it was definitely worth the 30 minute drive to get to work with this team.

The service representative was very nice and eager to answer any questions we had, even looked to see if there was any recalls which he found one and had that taken care of.We will have our vehicle worked on there. Thanks Casey Subaru

Had a great experience lots of laughter and very good sales man ( Jakiry ). I would highly recommend dealing with him.

Buying a new car.at Casey Subaru turned out to be a positive experience. We were greeted by Rashad Harris, who immediately asked if he could help us. He was very knowledgeable and friendly, and along with the rest of the Casey team, he guided us through the new car buying process in a very efficient manor. We definitely felt valued as customers. Kudos!

Solved the difficult AC issue and did a thorough checkof the car. Provided me with a loaner car so not too inconvenienced, I was happy with the service.

Casey Subaru is awesome! The minute you pull up, someone comes to greet you and be of assistance. Everyone I have met that is employed there has been courteous, pleasant and helpful. I highly recommend Casey Subaru!

Very good atmosphere,Thomas was most excellent.

Brought in the wife’s car for services. Was well informed from start to finish. No surprises. No “needed” work. Thomas, my service tech was the best! Highly recommend if you have service needs.

Scheduled service was performed in a timely manner and I was introduced to a new service, i.e. the tire wear device and four-wheel alignment machine.This machine took away the question as to the condition of the tires and alignment, both of which showed that no service was needed at this time. This no-cost state inspection and oil/filter change were performed quickly, plus I was told to return in six months for another oil/filer change as a part of the maintenance program. I did not realize the latter and I will make a note of this.The waiting room had a Keurig machine and supplies which came in handy.

Very friendly and helpful. Primary reasons for service accomplished and in a reasonable amount of time. To and fro for me while car was being serviced was extremely helpful.

Employees were friendly and helpful. Service was quick and easy.

Excellent experience

The service i received was top notch, the sales team Was extremely helpful. The entire process went smoothly, I bought fist car from Casey Chevrolet when I was sixteen, I have no doubt that when I buy my next vehicle it will be from Casey. I am extremely happy with my purchase, and would recommend them to anyone. Thank you very much for your service!

Update: Lisa called first thing the next day and was wonderful in working out the issue and scheduling an appointment for us. She arranged everything, including a loaner car. Outstanding recovery and cudos to Lisa.Weve been trying to schedule a service appointment for my wifes outback for two business days now. Three phone calls led only to voicemail, leave a message and well get back to you. So far not one call back. Today tried online chat, after the initial hello, waited 20 minutes for the agent to come back. Another 20 minutes to give them contact info led to a promise someone would call shortly. Eight hours later (theyre still open) and no call. Unbelievably poor service. Dont trust your car to these guys.

Always super friendly and fast. We bought our car here about 2 years ago and their service is always so amazing. Their facility is always clean too, which means so much now more than ever.

Had a great experience at Casey Subaru. Willie and James are the best!