BUYER BEWARE ! This is What Happened When My Girlfriends ($340,000 New) Ferrari 458 Italia Spider 2015 Gets STOLEN Because of Ferrari Newport Beach Dealership’s Service Center’s GROSS NEGLIGENCE ! The Service Center Left The Keys in The Car !On Wed, Oct 18th 2017 a career-criminal wearing a Ferrari coat walked all over the lot of Ferrari Newport Beach Service Center on Redhill in Costa Mesa. He then walked through the employee area, into the lobby past the receptionist. The 458 Italia was inside the building next to the Service Center Offices with the keys sitting on the seat. The thief saw the keys, jumped in and drove away. No one noticed him or the car. The Thief Went Joy-Riding in The Car for 27 Hours Before The Service Center Knew It Was Missing. When We Went to Pick it up No-One Knew Where it Was !We Were Told That It Is Normal Business For The Service Center To Leave The Keys in Every Ferrari, and Maserati That Is Being Serviced. They Had No Lockbox to Lock the Keys in at the Time The Car Was Stolen.WHAT CAN BE EXPECTED From The Ferrari Newport Beach if Your Car Gets STOLEN From Them...?In Our Case: They Will Tell You They Will Call You Right Back, or Get You an Answer, and It Will Drag On an On.The GM offered my girlfriend A New 2018 Ferrari 488 Spyder at MSRP (Full Price) and she would get it in 6 Months if She ordered it within 11 days ! Awesome ! She Can Now Buy a New Car for $80,000 - $100,000 more including Tax After They Let Her Car Be Destroyed !Any Dealer Will Give You This Great Deal and You Dont Even Have To Have Your Car Stolen From Them. WOW ! The owners son said they would also thrown in a Clear Bra, and Paint Protection.Or She Had The Choice of a Used Car that has been consigned to them at a Discount, or They Would Try to Find her a Similar 458 at Their Cost !We were reminded by the GM how much work he did trying to get her the most money from their insurance which was COMPLETE BS. My girlfriend worked with the adjuster every day and sent her own comps to the Insurance. The GM, and the owners son kept telling my girlfriend that she got such a good deal and that she got more money from the Insurance for her car than if she sold it to the Dealership. MORE BS !Isnt that great ! You Get a Check for the Depreciated Value of A Car You Were Collecting, and Never Intended to Sell !Their Whole Attitude is Ridiculous !The Owner of the Dealership Never Called Her To Say He Was Sorry, and Did Not Return Her Call ! I am still waiting on the sons calls back on prices for a few used cars that I asked about. Good Luck !Here is How You Will Be Treated After They Bring You A Loaner:After we returned the Cali-T Loaner my girlfriend received a very disturbing text from the GM that we put 900 miles on his new car, and that we promised not to drive it. Lie ! This was after 21 days of driving with 100 miles of it going back and forth to Ferrari. I guess we were suppose to just look at it in the garage. It amounted to 38 miles a day. Not Unreasonable for a loaner. She had not been paid out by the insurance and was suppose to have a similar 458 for 10 more day before the Insurance even settled. She was not given a loaner for the entire time she was without her car or a settlement check.This is The Worst Customer Service I have Ever Experienced in my Life !!The GM & Dealer turned their Gross Negligence into Our Issue and the owners son had the nerve to say, We have to discount the loaner now.HORRIBLE SERVICE ! Their Negligence & Incompetence Caused This Whole Issue. I would be very careful giving them your valuable exotic car to take care of because all you can expect is a NIGHTMARE in Customer Service !There is No Customer Service & There is No Customer Loyalty !SPEND YOUR HARD-EARNED MONEY ELSEWHERE !
I looked through the window
My wife and i went to look at the Ferraris at this store. They asked us to wait because due to Covid we have to be shown around. Then the receptionist tells us one sales person is on a call and the other sales person is talking with the GM. I guess they are too busy to show clients around. Instead of taking care of a client who was ready to buy, the sales person and the GM decided it was better to stay in their office and talk. It’s disappointing that they have such poor level of customer service.
Such great selection and an amazing show room.
A must visit if you are interested in Ferraris! Very friendly staff who are super knowledgeable. Johnny is awesome! Highlyy recommend if you are a Ferrari fan.
I live on the east coast and have had the good fortune to purchase Ferraris, Aston Martins, AMG-Mercedes, and R series Audis, from numerous dealerships over the years. My recent purchase of a Ferrari from FNB was conducted entirely by internet and phone. The experience was exceptional in every single aspect of the purchase. And it was stress free and fun. Yes, that too. And no, I didnt fly to California in the middle of the Covid Dragon Virus to inspect the car. So this was a deal built completely on trust.The dealer provided detailed information of the cars conditon. Numerous photos. Videos of the interior and exterior. On the ground and on the lift videos of the vehicle. Complete visual documentation. All done without excessive inquiries. Shipping was all arranged by NBF, and the car crossed the US to Massachusetts and arrived within 8 days of the purchase papers clearing. The car arrived completed detailed. Interior. Exterior. and, yes, underneath. Outstanding.And then there was the pricing. I traded in a Ferrari as part of the deal. I know what you are thinking. What an opportunity for a haggle fest. Nope.Didnt happen. I do not have excessive funds to spare on an unfair pricing excercise. The General Manager and Ferrari sales associate proposed pricing on both the trade in and the car purchased at a far more competitive price than the other national dealers I queried when searching for the right Ferrari Pista to buy.If you dont call this folks when considering the purchase of a Ferrari, you are missing out on a great opportunity to experience a really great experience. I hand out these kind of endorsemants very rarely. These folks earned it. Bob D.
Excellent experience. Defiantly better than BH Ferrari!!
Fantastic ownership experience post covid.
This is where I get my black Ferrari serviced at. Excellent price. I come here every year. 3 Ferrari purchases so far.
I dont know what to say, I mean to they have expensive cars
Being from North Dakota we dont see many Ferraris or dealerships and this was on my sons to do list for this trip... The staff here was great and showed him around, fired up a car, gave him some brochures, and we bought some souvenirs. Great people who treated us well even though we obviously were not buying a car. If I ever do buy one, I will go out of my way to do it here. Thanks for making my sons day extra special.
Newport Beach Ferrari is outstanding. Jason Amador has been absolutely amazing to work with. I would highly recommend Jason - he will take really great care of you through the whole process and make sure you get the car you really want at a very fair price. The whole team there is great too, and we absolutely had a blast at the Ferrari event that they host at Mastro’s in February... We’re huge fans.
The best experience shopping for a vehicle I have ever had. Speak to Ari, he will make sure you find the Ferrari of your dreams, and within your budget.
Beautiful cars. The salesman were great. Took many pictures. Unfortunately, I did not purchase a car.
Great selection of ferraris and Chris is very personable.
Excellent choice of Ferraris. Not sure if I want a two or four door.
The customer service was wonderful! George was a great guy and very helpful even though I wasnt buying anything.
Today I had the pleasure of trading in my 2016 CaliT for a 2019 Portofino. Jason Amador was by far the best car salesman I’ve ever dealt with. He was sincere, knowledgeable, helpful, professional, informative, honest, thorough, and thoughtful. My experience here was leagues better than at another dealership north of here that I won’t mention. The showroom is gorgeous. Jason even gave a nice “care package “ for both my husband and me, making us both feel like we were included into the Ferrari family. He’s first class all the way. Marc W
Brian in service assisted me with a car I was purchasing in the area. Things can tend to be stressful when completing a transaction from across the country. Especially, when more than one dealership is involved. However, his assistance with a PPI was seamless. He was extremely thorough and took time to educate me throughout the entire process. I felt as if I was right there the whole time!!!
It is the best place to get a car I love my enzo and it is worth spending 3 point 7 million dollars on love my enzo !!!!!!!!!!!!!!!!!
Top notch cars customer service and even customizing to your liking if youre not a fan of the interior or exterior its all in the details of building your dream machine :)
They have a great gt3 program in ferrari challenge america
Came in Sunday and bought a red 458 . The entire process was easy . I highly recommend this dealership. Thanks alot.
I just had my Ferrari 488s annual checkup and couldnt be more pleased with the service provided by Darko Despotovic. He was very professional, kept me informed during the service process, and was able to fulfill a last-minute request for an interior detail job within the time frame required for an annual checkup. Thanks, Darko.
Spectacular selection of top of the line Ferraris. Salesmen are very knowledgeable.
Amazing cars in their show room.
Thank you again Tim Rogers for making our day so very special at Ferrari of Newport Beach!! I dont know how we could ever repay you..
Inquiry was slow. Average service.
Beautiful cars. Exceptional service :)
Awesome dealership and very nice staff
Have a beautiful lineup of Ferraris! They have a wide variety of Ferraris to select from!
Awesome. Great cars and great staff. Just went in to look at the cars and they treated me as if i was buying one.
I got a LaFerrari and its awesome. The staff rock. Shoutout to Brian he was awesome when I went for servicing.
They care about their client. Fantastic service.
Friendly staff, respectful and kind.
Forget the check book, just have the wire ready!! :)
Loved the photos
Great selection of cars!
I Im Azrol Im from Malaysia Im buy this the car this year 2022 please take this car for me please Car Ferrari 488 GTB?
Great place to window shop!
Im driving the black Ferrari with lots pleasure always.
I also like the shrimp and the broth with the bread.
Cool ferrari 458
Great
Very very friendly staff. Worth the extra 50 miles, than going to Ferrari Beverly Hills
Great customer service
Excellent service
Great dealership
So luxurious
Outstanding service
Great team
Brian was great
Cool place
Ferraris heaven
I like the shrimp and the broth with the bread.
💪💯
Vrooooom!
Perfect
I loved