This was the most surreal car shopping/buying experience of my life. I didnt know customer service existed in any retail forum at this level. Tommy ORourke, my dream salesman and now-life coach, took my first, and hopefully not last, exotic car buying experience from personally gratifying to absolutely astounding all the while being careful to keep me informed of the steps involved, timing, paperwork, and dealership commitment to making sure this was the right car for me.

The customer service and sales experience was excellent as was the follow up. Thomas Wu was great to work with!

Required extensive work to repair seatbelt sensors. There was a part delay that left the car’s interior disassembled and unusable for several weeks (not the fault of the agency). Repairs satisfactorily made.We called a day ahead of picking up the car. After having the car for three weeks and having a-days notice before arriving, the car was not ready. It hadn’t been cleaned so we waited until they did a ‘quick wash down’ on the outside.

Dennis at Bentley service is incredible. He has taken great care of me and my Bentley for 16 years. Dennis makes visiting the service department a lovely experience. I havent met the service people working on my car, but they always fix it right the first trip, which I appreciate.

I just bought my brand new bentley mulsanne. First day I drove it, it had burning smell. I called the dealership, and I was told it was just due to large engine. There was nothing to worry about. Later in the month I had the starter issue. I could not get it to start. Sometime the car would just not start while the car continues to overheat. It was hot, so I thought it was just the weather. Obviously, there is major issue with the car which I paid over three hundred 50 thousand. I sent it in back for service and it has been there over three weeks. No one called me to update about my car. Which they told me would only take a week to fix. They did send a truck to pick up the car, which was nice. I followed up on my car and I am asking for another Bentley. I filed a report with Bentley and have not heard back from them. It’s one thing to have bad car but its whole new bad feeling to have bad service. It makes the entire experience 10 times worse. I could have been ok with this if they had handled it better. Lip service like I understand is just overused which usually means I dont think I can do anything. Thomas our sales guys has not been able to do anything. I just spoke to Alex, who is a sales manager, so let see if he does anything, He says he will try to get me in a Bentley by Monday as I needed it for a family wedding. Currently, they gave me 3 series BMW in exchange for Mulsanne. I am also waiting to hear back from Bentley, will keep you updated.

Dennis in the service department is the greatest. He is very professional and always ready to answer any questions that I asked concerning our Bentley. It has been a pleasure to have our vehicle serviced at Newport Bentley.

My husband and I came in and talked with Thomas O’Rourke.. he was extremely helpful and very professional. He was great in all aspects of our buying this car ... I highflying recommend him !!!

Bentley of Newport Beach provides excellent factory service on its premier line of automobiles. The online scheduling system is easy to use, even for those who are less tech savvy. Upon arrival you are greeted with a friendly smile and warm banter. The service concierge checks you in, and insures your needs are taken care of. Thanks for being as predictable as the brand.

Awesome dealership and very nice staff.

Very pleasant experience here, Chris was knowledgeable, not pushy in the least and made me very comfortable in my Vehicle purchase. Would highly recommend!

The service was quick & easy through Scott. My Bentayga just had a factory recall. They knocked it out in half a day & washed it. I will always use Bentley Newport Beach in the future.

I have been happy in the past with Bentley NB but this time I was not thrilled. I set up an appointment so I’d have a loaner. I had to wait a few days. But on the day, the car was not available. Then my car was also not fixed because of a part delivery that did not arrive. If I had my loaner this would have been easy. Each day for 2 or 3 days, I was pushed into another day. In the end, I had to wait 5 days including a weekend before I got my car back.

Chris comet was very professional. he made the process of buying a car in these weird times pretty painless. the car was priced fairly and they were very fair on my trade-in value. overall a very good experience

Excellent service. i was i. town only for a couple days, they squeezed my service in and got me a loaner. followed up the whole time

Dont bring your car here. Brought my car here for 2 months while away. Scott the service manager literally did nothing to my car that needed repairs and was under warranty, when I tried to complain to his boss Teri, she said she did not have time to hear my complaint. Worst service Ive ever received, i thought if I brought my car to the dealer there would be exceptional service. Instead it was a waste of 2 months with zero productivity. Do yourself a favor, dont bring your car here.

Went there 2 times for service wasted my time both times would never go back not even if they was giving away free cars. I value my time

Great service and quality workmanship.

Newport Beach Bentley is fantastic!! The General Manager (Tim) and the sales manager (Chris Comet) were very professional, fair and responsive!!

Dennis Codd did an amazing job along with the service team. Always a pleasure, He always goes above and beyond to make sure you have a 5 star experience and resolves issues of mine promptly. Very honest guy, personable and efficient. Definitely a great successor from Mike Barbee Ive never had an issue with the service department since day 1 and will continue to be coming here as long as Dennis stays here. Good Job Dennis !

The level of service I received at Bentley Newport Beach is superb. The finest service for one of worlds finest brands.

I had been considering trading in my Bentley Continental GT for the Bentley Bentayga SUV. I had looked at a few different places, but never felt comfortable with the car choices or the sales rep. Since we are in the middle of COVID, most dealers were requiring an appointment and the expectation by the sales reps I had encountered before was If you made an appointment, you had better buy! Chris Comet at Bentley Newport Beach was the exact opposite.Chris was extremely helpful and knowledgeable. He didnt push, but he did give what you could tell were his honest opinions - pro and con. I truly have never had a better experience buying a car, and Ive bought quite a few over the years. Even the no haggle pricing from Auto Nation was a pleasure. I used to love the negotiation game, but now, I like the heres the price - period policy.I would truly recommend Chris Comet and Newport Beach Bentley to anyone who wants a professional, easy to talk to person who will just shoot straight with you! Thanks Chris!

Great service and care. This was a joyful experience. We would definitely do business here again.

Dennis Codd did a really great job!

Extremely disappointed with the conduct of Newport Bentleys service dept. Due to a key issue, I could not start my Bentley and contacted them to get it fixed. They came out and IMPROPERLY towed my AWD Bentley Flying Spur to the dealership, which resulted in over $12k in damages (steering column and air suspension damage) and refused to acknowledge any wrongdoing or cover the cost of repairs. First they argued with me that it was impossible that they towed my vehicle with straps (lifting up rear end), and after confirming with tow truck co that it WAS NOT transported on a flatbed as required, they then insisted that it was the the only way to tow my vehicle because they couldnt put it into neutral. Their tow truck driver should have taken the time to properly disengage the air suspension as well as manually put my vehicle into neutral and steering lock so it could be pulled onto a flatbed truck and transported safely. Furthermore, they refused to give me a loaner vehicle for the 5 months they had my vehicle due to the damages they caused. I finally had to go through my insurance to get the expenses covered, but it still cost me $2500 deductible, over 5 months loss of use of my vehicle while I still had to make payments and pay insurance on, diminished value of my vehicle, and most of all the countless hours spent dealing with this. The way the service manager handled this shocked me, as I expected Bentley to have high standards of customer service offered with their vehicles. They were rude, argumentative, and very unprofessional. They needed to take responsibility for an error they made and refused to. They discriminated against me because I sometimes go into the dealership with my work truck with the back loaded up with construction stuff and I am probably labeled as an undesirable customer. Ive worked hard to get my Bentley and it was humiliating the way they treated me when all they needed to do was accept responsibility and cover the cost of repairs for damages they caused to my vehicle. At least a loaner vehicle during this would have been reasonable, but they refused to give me one. There is no way to justify their conduct.

I had to get my battery replaced and my Bentley serviced. Dennis in service was EXCELLENT and my entire experience couldn’t have been better! I’d highly recommend Newport Beach Bentley for any service and/or sales! The entire team from management to service are wonderful!

No new sedans, no greeting, no one acknowledged my presence 😢

The interactions I had from start to finish were exemplary. Nowhere is it more important to feel that your business is appreciated, than an establishment like this. That is exactly what happened. Chris C welcomed me from the start, and expressed a genuine interest in making everything as good a fit as possible for me. Every step of the way, it was a pleasant experience

Dennis did a great job of servicing our Bentley

Dennis was very helpful, patient and knowledgeable on my first visit to service my Bentley. The mechanic was very thorough and kept the car until he was satisfied my problems were solved. I was provided with a very nice loaner car. Every aspect of my visit was positive

Great and Professional service, My Sales contact Michael Randles looked after all of my questions, concerns and needs in a professional and timely manner. I would highly recommend this dealership and will be sure to be doing business with them again in the future.Paul Stewart

Knowledgeable, professional, helpful staff and salesmen. Chris Comet is very friendly and experienced. I always enjoy dealing with him. I strongly recommend to transact with him.

Dennis was very professional and through, easy to deal with. My only concern was the cost, almost $2400 for a service is simply nuts. I had a Panamera previously, it was serviced at McKenna and it cost less than a thousand for a A service. Thinking about an independent shop.

I love you so much fun and addicting but it is a great day to be the best of luck in the first 💸💳💴📷💰💷💶🤑💵😀😊👍🏾👨‍👨‍👦‍👦🎓👔👞🐶🇺🇸🇬🇧🇦🇺🇮🇴❤️📱🖥⌚️📲📱📸📷💸💰💵💳💴💎⚖💶💷🏡🎠🎢🎡🗼🏭⛲️🎑🏗🛣🚗🎳🎣⛹🏿🏋🏽🏊🏾🚴🏾🏄🏿🚵🏿🛀🏾🏇🏅🎖🎧🎨⚽️

Very happy with the purchase of this vehicle.the sales manager is very friendly, experienced and helpful in all the details.we are very satisfied with everything.

Great customer service - as you should expect with Bentley. Dennis in service took great care of me and my car - he really went the extra mile for me. I am new to driving Bentley, after 20 years of Mercedes, and boy, what a step up!

Always nice to come and take a look. Porsche is next door too!! :)

I can’t say enough great things about their service department, Dennis and the staff. When you hear that this place treats you like family, that isn’t an understatement. Dennis made sure my Supersports was in excellent hands. Not only did he and his staff efficiently get to the bottom of the small nuance I was having but they did it in such a timely manner that it wasn’t a major inconvenience for me by any means. Calls were made when promised and the original quote was spot on. While having a look around I noticed that the sales team had a no pressure approach and were extremely informative. Definitely go see Dennis and his stellar team at Bentley Newport Beach.

Sales person was very helpful and gave impeccable service. The financial person was very rude and I came with in a second of cancelling the purchase and going elsewhere to purchase a car.If the car had not been perfect for the person who was going to drive it, I would have cancelled the purchase.All else is well handled. Thank you.

Above and beyond my expectations! The Bentley manager (Chris Comet) nursed me through my thought process for more than a year, before I pulled the trigger. I checked out other dealers extensively but in the end, these were my guys.

Excellent service. Repaired the problem and returned the car in less than half the day.

Chris was very knowledgeable and honest, this was the best car buying experience ever! I would highly recommend Newport Bently.

Dennis did an excellent job of communicating with me regarding the repair of my Bentley. He is very knowledgeable and easy to work with.

Rumors and dire warnings of being ripped off by Bentley dealers are completely inapplicable to this organization. I have had three interactions with the team at this store for parts and repairs of my newly-acquired 09 Arnage, and I can assure you that these are the most considerate, sincere and professionally qualified people I have encountered in any auto experience in over 45 years. Everyone Ive met in any peripheral way has been exemplary, kind and personable, with no discernible manner of condescension, arrogance or duplicitous intentions. All are quite approachable, friendly and helpful, from the lot crew through to top management who Ive met along the way.Special thanks to Parts Manager Tim Beck, Service Manager Mike Barbee and Mulsanne Specialist Chris Comet. Also grateful for advice given by Regional Director of Bentley Motors, Rod Moore.

Really poor service, I received the call from the service department receptionist at 9:32am, he told me the car will be done at 10:30, and I told him that I will call him to set up an Uber to pick me up from my home. But when I call him, no body answer the phone, and I leave the message to him, until now, almost one hour, nobody call back to me, I even ask the dealership to leave the message to the service department, still no body make any action! Very disappointed !

Great service,being a Bentley a little pricey.but thats OK. Everybody there was very personal &I showedA real concern for my wants.the car was delivered washed & looking great.

Mike Barbee, in the service department, is the most responsive and courteous member of the Bentley service team I have been in contact with, country wide. If you have any maintenance needs, this is the place to go. Above and beyond.

Very helpful with a tire pressure sensor warning light. Drove car took to service dept and determined sensor needed attention. Will go back again when service or new car purchase is on the calendar

Great experience purchasing a car

Dennis was fantastic, had me in and out in an hour. I called at the end of the day and he still fixed my issue!!!

Had a slow leak in tire... I was told just needed air...on freeway indicator came on low tire ..,by the time I pulled of tire was creased and had to be replaced

Great service! Exactly what you would expect from a Bentley dealer!

Wonderful cars

Excellent service and communication.

Great service department

Waited 30 minutes for assistance. The place was crowded, not enough staff.

Mike Barbie service Mngr goes above & beyond to make youre service a breeze, Ive been a customer for over 8yrs..

They are always great..

Great service.

Great Service.

Awesome selection

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