Andrew you are the best! What a way to enter into my 10th anniversary with my new E350! Hands down the best day ever! Love my hubby and the professionalism of the team who helped make this an amazing day! Thanks Andrew and David in the financing! Tracy

I bought my wife a certified E400 Convertible as a gift for her Birthday from this dealership. I bought a certified vehicle because of the many checks they purportedly do on these vehicles to ensure they are in great running condition for years to come. You pay more for this, but I was willing to pay for peace of mind. On top of this, I bought a 5 year warranty on the vehicle for around $4500. I did not read the fine print upon what is and is not covered. Big mistake. Another mistake I made was purchasing a certified vehicle from these guys for security when there really is none. Let me explain: Less than six months into ownership of the vehicle, the battery went dead. We had it brought into Fletcher Jones and they said we needed a new one and needed to pay almost $500 to replace it (Apparently they stuck us with the same 3+ year old battery the car came with new when they sold it to us). I told the service rep that they should have replaced the battery with a new one if the vehicle was certified. I also told him we had paid for the upgraded warranty, but he told me Its not covered under your warranty. I called up the warranty fulfilment department and told them I wanted to cancel my extended warranty, which I was told I could do and that they would give me the unused prorated portion of my warranty back if I did so. Not more than one hour after I did this, the service rep called back to tell me they would take care of the battery. WOW! Guess they determined the money they made on the warranty was more important than the money they would lose on the battery. Given their handling the issue to my satisfaction, I kept the warranty in place. Now, five months later and less than a year of ownership into the car, the computer battery has failed. Again, it is the same story of them keeping the same old battery in an over three year old car instead of replacing it with a new one (Something they should absolutely do if they want to call the car certified). Now I have to pay an additional $400 for this battery and they wont budge on it. In short, if you buy certified from Fletcher Jones, be aware that they dont put new batteries in their certified vehicles. Dont buy the extended warranty and waste your money. They will get money from you one way or another with their hidden fine print. Very disappointed in this dealership and the certified SUV I was planning on purchasing here in the near future will certainly be purchased elsewhere. In the end, we both lose.

I was visiting from out of state. I drove my AMG approximately 2000 miles to Orange County, California. I wanted to get an oil change and I was told that Fletcher Jones is the premier Mercedes-Benz dealer in the area.I made a appointment with Kim the day prior and showed up an hour early the next day. I was promptly approach by the Concierge Service team where I was greeted like a rock star and then they took several pictures of my AMG from all different angles to include under the under the hood with a iPad. Not sure why? A short time later I was consulted by Mr. Holsinger that I was a going to need a “A” Service in 65 days. So I decided to get that done. I was offered a Courtesy Car but I did not need one. While I waited in the Customer Lounge I noticed the dealership had a cafe so I ordered a coffee and a killer breakfast burrito. I walked around the dealership and enjoyed the “Petting Zoo” ( The new car showroom) and talked among the friendly staff there. I got a text from Fletcher Jones saying maintenance on my vehicle was completed and was being washed. In fact, all paperwork of work completed and invoice was texted to me. Once my car was washed the Valet offered me a bottle of water and I was on my way. My experience with FJ Motorcars was a pleasant one. If I decide to drive my AMG to California in the future I will be sure to stop by if schedule maintenance is warranted.

I just wanted to say that this dealership took awesome care of me. I had the easiest, smoothest transaction and it was done over the phone. I was shopping for a new car and also had a trade in. I saw a car I was interested in on the website and this dealership immediately called me. The salesman’s name was Alex Aviles. Alex took the time with me and said if i wanted the car they would do all the paperwork over the phone with me and then deliver the car to me and pick up the trade in. I couldn’t believe how easy it was. Sight unseen from 100 miles away.My loan was approved in a couple of hours and my car was delivered two days later in pristine condition. It is a certified vehicle and looks beautiful and rides like a dream. David Baker delivered the vehicle and was kind enough to link all my controls together and answer any questions before taking my trade in back to the dealership.I also dealt with Salesman Charles McCarthy who was professional and made my car purchase experience one I will always remember.Thank you Fletcher Jones Mercedes!I will definitely be back!

Will never do business with them again. Changed the deal during the process and refused to even come close to making amends.

Wonderful experience! I worked with James Sullivan and his amazing team Brock, Juan and Ricardo. This was by far the best and easiest car buying experience I’ve ever had. Everyone was kind, knowledgeable and willing to work with me so I could have my dream car. I’m so happy to have had the pleasure of meeting and dealing with this fabulous team.

Worst experience ever. I ask for tire repair and maintenance service for my car. They ask me for over $1,600 for my tire repair. After I remained they that I have a tire insurance, they said the service is not included.However the tire’s nail was covered before when I did service in Anaheim.When I arrived to pick up my car, I have waited for almost 1 hour. The nail had not be fixed, and no one told me that.My experience here has greatly reduced my impression of Mercedes-Benz. I will not serve in this store in the future, nor will I consider buying Mercedes-Benz cars.

Great service!!! Fast and easy and clean

Left my car to get serviced and no one bothers to call for an update + when i tried to call it had taken over 6 attempts for them to finally answer just to tell me that theyll reach me back when someone is available. This place was great at first but now the way they are working is unprofessional and very poor to not even offer decent customer service. I will most likely have to stop coming here unfortunately due to the inconvenience and terrible customer service/communication.

Eric Gastineau was great! Me and my girlfriend wanted to check out Mercedes before deciding on what car to replace her highlander. The service was awesome and Eric was extremely helpful and friendly. He was kind enough to pull a showroom car out for us to drive and took us out on a great and scenic test drive. One of the best salesperson Ive ever met. I would highly recommend!

HelloFletcher Jones is a very wonderful dealership. My grandma has gotten two cars from here. She has gotten a C class saloon 2017. And now, we got a new lease of the C class coupe. The silver outside and red inside was very nice and cool. I want to thank Kamran Tabesh and Anthony Cruso for this. That was the only car in all the dealerships. No other coupe. And we got it. My dream car. Thank you Anthony Cruso and Kamran Tabesh for this. I hope you are reading this right now. This is Kamran. Remember I had the same name as Kamran Tabesh, the manager. ?! We are actually looking to buy our new car because it’s so beautiful. So, I hope to get another car from you guys because I had the best time getting this car. Everything is going well with our car. I picked out all the features.Thank you again.You really make “Mercedes Benz, the best, or nothing.”Have a wonderfilled day and hope to see you again.Regards.

Very Awesome place to buy MB. You need MB this is the place. I bought 2 of them, not complain at all.

It really doesn’t get any better than this place. The people there feel like family.

My wife told me dont came back without a new car. So thanks a lot for Jeremy Im continuing sleeping at home. :-)

I love these men! Fast efficient and extra sweet. I wish I got those names so I could give them more credit. I was there today 7/19 around 11:45am and out by noon 😁 Thank you! Angela the happy customer!

Outstanding service and support. My service consultant Miguel Velasquez did everything possible (and beyond!) to ensure my car was ready in time. He also provided excellent service helping me to understand what caused the damage (the engine failed on 50,000 miles). Thank you Miguel and the FJM team

Always very nice, kind and polite people, and the service good .

OMG WONDERFUL EXPERIENCE! So professional and sweet!! They were super fast with paperwork, had everything waiting for me to sign!! Drove 6hrs and it was all worth it!! Even got a cute sweater as a gift :)

Back in November i placed a custom build order for an AMG at my local dealership only to find out in February my order was canceled for reasons I still don’t understand. So I had to go out and find a car similar to the one I had ordered. I found it on the Fletcher Jones website and contacted them over the phone. Let me tell you something, ASK FOR ASHLEY! That girl is a true gem, always attentive, always available; if you have a question she will get you the answer, I can’t say enough good things about my experience with her. Eric (the guy with the bow tie) was the sales rep who helped me, and it was also very easy to work with him, he is a cool guy with a nice sense humor that tries to guide you and explain the process step by step. That was something very important for me because I did all the process over the phone from Florida. The car delivery was delayed because of bad weather but Ashley was always attentive and responsive to help me manage my anxiety waiting for my new car. I can say it was a great experience dealing with both of them I would definitely recommend a friend or relative to do business with them.

Alex Kniazuk is phenomenal! He tookamazing care of me and made sure I got the best deal on my service and tires. He is very knowledgeable and very empathetic to the fact that I was on a tight budget. You can tell he loves helping people and not taking advantage of them which has been the case when I dealt with BMW. If you are looking for honest & dependable go see Fletcher Jones!Thanks,Kirsten Sandefur

Its a Mercedes-Benz dealer excellent service as always they had the parts I needed in stock

Very friendly service, super clean facility, over all just a great vibe makes the car buying experience easy & smooth like butter 😉

The customer service is amazing. The valet, service advisors, car rental agents, phone staff, sales staff, and management -- everyone is friendly, courteous and super helpful.

Professional and welcoming service all around.. They definitely know how to treat others and we love the experience every time we’re in for service or just buying. I wish a lot of other dealerships take pride in their work like this place.

Bad Service! Christine Nolden Should be fired! So rude! Dont buy a car here your better off going to another dealership

Cannot recommend enough. Fletcher Jones delivers the customer service you expect from a Mercedes-Benz dealer. From how you are greeted the moment you arrive until you leave the parking lot, you are treated with excellent service.I have had particularly good service at the service department with Randy.Will definitely be returning!

AMG GLB 35.... Stay Thirsty

I love the service experience and the politeness, We love the way they care more the customers first class. And Friendly. Parking for quick check in is great. I have told my friends how polite and professional you guys are. Tell the staff thanks for the love and care, during my wifes cancer treatment you guys put a smile on her face. 🙏💕she felt like a Queen.😘

Everything about my experience was positive! Issa was very accommodating and a pleasure to work with. My family & I were treated with so much kindness. This is the cleanest & most classy dealership I have ever been to. I highly recommend it!

First and foremost, I would like to say that this place is amazing!! From the people who greet as you arrive, to the sales associates who assist you throughout the process - who in our case was James Flood, A-mazing!... I purchased my Mercedes a little over a month ago but I wanted to make sure I gave credit to everyone involved in the process, so here it is. I had been thinking about upgrading my vehicle for some time. So I decided to stop at Mercedes of Newport after reading so many other reviews raving about this place. I did not anticipate leaving that same day with a new Benz (but that’s how awesome this place is). James Flood, who was nothing but courteous and overall a pleasure to do business with, genuinely wanted to see us leave happy and not just make another sale. He showed us around, took us for a test drive, and fast forward a few convos later- help us cut an amazing deal. James, thank you for not giving up on us when we werre ready to call it a day! That’s what you call a great salesman! The process was quick and to the point. I had a few hiccups along the way with my insurance, but everyone was more than patient with me, and for that, I can honestly say this place has gained my overall respect and gratitude. When it came to signing paperwork (which we all know can be drag) Shaun made the entire paperwork process a breeze. We discussed similar restaurants we had frequented (foodies know), while also reviewing important factors in my contract. The second we left, we checked out a restaurant Shaun had recommended, and it did not disappoint! Once the paperwork process was complete, we had the pleasure of meeting Brandon, who was very kind and offered to show us everything we needed to know about our new ride. He not only took the time to help us get settled but invited us to return to cover anything we might have missed, as there is still sooo much to learn about our new car. Thanks Brandon! Overall, I just wanted to say thank you to everyone who was involved in this process, I am ecstatic to be a part of the Mercedes Benz family!! Not only is the vehicle a beauty, but the service we received was just amazing!! Thank you all!

I called several times to make an appointment and was always on hold. I tried to chat and left a message and nobody returned my inquiry. I finally managed to get someone on the phone and scheduled a loaner as well. My advisor was not in that day. Some stressed out advisor Tony rushed me through the process told me I can’t have a loaner. Basically I’m out of luck. Needless to say the customer service is more than subpar in this location . I usually go to the Mercedes South Bay in Torrance but I recently moved so it was a bit inconvenient- but there is no comparison between those two dealerships . Very disappointed and will def not bring my business to them.

Worst buying experience in my life. The attitude of all the staff is they could care less about an out of state buyer. Forcing me to hire a shipper or pay California sales tax. Then giving me a shipping quote twice as expensive as the one I hired on my own. They changed the oil in their shop and when I got the car. The oil light came on and I had to go add 2 quarts. The general manager doesnt take calls from customers. Apparently he has minions do customer relations. Does Ted Jones have the same attitude as his employees ??

My name is Samantha. I had a wonderful experience with John Liddi. He was very professional and comfortable to work with, not pushy at all. He takes great care of his clients. I highly recommend him. Amazing place.

Wade Liu is the MAN! Im serious... If youre going to buy a premium car, might as well have the premium service. He goes to great lengths to bat for what you want and to make sure youre 100% happy. My brother also got his car with Wade. Theres a reason my family keeps coming back to him over the years. When looking for your next car, ask for Wade.Wade and the wonderful Mercedes team, a massive thank you!

2016 G550 32k miles..leaking drip of oil every few days for months. Couldnt take in for service because of covid and bc its so hard to schedule appt! CPO exp in 2/2021. I have an extended warranty through MBUSA. I tell the service advisor that the car has been babied...not off-roaded and he has the gall to say that I should have driven the car harder and that the cars tend to do better.Long story short rear main seal has a leak. This would normally be covered under the extended warranty, but of course Fletcher Jones Motorcars found a way to try and not cover it. They are saying both...BOTH the left and right oil separators have gone bad (before 32k miles on the car...this is unheard of) and because these oil separators are not covered under the Mercedes extended warranty, they will not cover any of the repair. They want me to pay 7k dollars for a car that is driving great, no check engine light, not burning of oil.I asked the service manager how they know the oil separators went bad first....maybe the rear main seal failed leading to the oil separators going bad and he said I dont have a crystal ball. Problem is hes presenting this story to Mercedes Benz North America and therefore they are denying the claim.Truly disgraceful. Be weary of servicing here. I have a car out of CPO warranty which would normally cover everything (this expired around 6 months ago...leak was happening then as well) and I purchased a Mercedes warranty on top of it. Good to know Fletcher Jones and Mercedes really stand behind their vehicles.

From the moment we arrived we were welcomed. From the test drive to the signing of the papers, this experience has renewed my faith in buying a car. Issa was incredibly helpful to get our deal done and Mike made sure we got the best loan out there. Even coming in on his day off to help us. Thank you to everyone who made my daughters dream car a reality.

Best Service Team around! We Will always take our cars here.

Phenomenal service from service to buying and all the above. They definitely know how to treat others and we love the experience every time we’re in for service or just buying. I wish a lot of other dealerships take pride in their work like this place.

Just had an amazing buying experience at this dealership with the help of Justin Smyres. He was above and beyond throughout the whole process. His professionalism in making sure we are taken care of was superb eventhough the whole process was by phone only until I met him when I went to Cali. Because of his efforts, I was able to close a deal with my first ever Benz (2020 AMG GT). Since I live in Vegas, he also took care of the paperwork in shipping the vehicle right to my doorstep. From start to closing, it was an unforgettable moment.If you are looking for someone who will give you a 110%, Justin is the right person. You are in good hands whether in person or just by phone.Thank you again, Justin! Appreciate all the hard work you’ve displayed. Happy holidays.

Don’t trust the dealI agreed on a car that I picked out and had them submit as a new buildAgreed on monthly and put down paymentThis was back in FebruaryOver several months inquiring about when the car would come in no mention that the deal had changed10 days prior to final delivery which was 6 months after order was placed I was told that my monthly would be $200 more than agreed priceNow I can’t afford the car and don’t have fall back plan

I never leave reviews but this was a particularly horrible experience. I drove an hour to buy a car that I was told was available, they sold the car before I got there and no one contacted me ahead of time to let me know. I knew something was up as soon as I arrived as I was passed off to a different sales person than the one I originally had an appointment with, clearly this poor soul was left to deal with the mess but he wasn’t able to help. On top of all of this, they also wanted to charge ABOVE MSRP. I went to another dealer in LA, who worked hard to find me a car and I’m only paying MSRP. Save yourself time and money - avoid these guys.

I would give zero stars to this placeBecause I’m a loyal member of this location & I’ve got many cars from this place but today they disappointed me.I went for service my BRABUS, so they were gonna give me a loaner car but they didn’t accept my paper drivers license so I gave them my old drivers license, well they didn’t accept that either.On top of that they lost my drivers license!!!! And the lady named ( Monira ) had the worst attitude at me and my girlfriend, she was super rude that she made my girlfriend super sad that she had to use her inhaler multiple times and she went and brought her manager ( Bob ) and oh my GOD he was rude too he yelled at me & my girlfriend!!!!! And still they were looking for my old drivers license and they can’t find it.After that I took my poor girlfriend to ER because her heart race went up so bad, I’m still waiting for my drivers license to be find.I’m so disappointed!!!!This is not the right way to treat your customers!

Most beautiful and most professional dealership weve ever visited. Tommy Tran is such a professional and nice sales person. He gave us his honest opinion which is surprising and a big plus in the car dealerships...we had such a great experience and we ended up with a great car.After all the paperwork we met Payden Evans who showed us everything we need to know about the car and helped us setting up all the major stuff on it...he is such a great expert, he made all the confusing or complicated things looks so easy...This two people definitely worth driving 2 hours each way and for us they are definitely the employees of the month.

Worst experience ever! TERRIBLE CUSTOMER SERVICE!!! I drove a long way to this dealership to buy a car that I was told was available. The finance manager is a very unprofessional lady, dose not care about the customer satisfaction at all and had a very bad attitude. Very disappointed to waste my time at this dealership.

The only person that anyone should trust to purchase or lease an automobile from is Thomas Carnevale. He sets the highest standard on how to treat a person with trust, kindness and compassion. He is simply the best!

Looking to upgrade from a Lexus SUV. Well, my brother and I were here for about 15 minutes in the showroom, sitting in a couple of different SUVs. Nobody asked if we needed help or bothered to even say hello. Nicest person was the valet!

I was skeptical to visit this dealership, but I was happily surprised on the AMAZING and professional service from our Sales Rep Juan Cancino, and finance manager Tom Johnson. Top notch service!. So blessed to have my 2021 A-220 sedan 🙏❤️

Blake Maldren and the the staff at Fletcher Jones made buying a car from 3K miles away a pleasant experience. I had a difficult time convincing neighbors that the 2018 MB was not a 2021 MB until I showed them the odometer at 27K! Would not hesitate one second to do business with them again. They beat a price I got from a local MB dealer by thousands--even with the cost of cross country shipping. Thanks Blake.

The absolute best place in Southern California to purchase a Mercedes! The customer service is outstanding. This company truly get it! If you need service, ask for Leslie Lorenson! She is very detailed and knowledgeable of the industry! I can’t recommend a better dealership than Fletcher Jones Motorcars!

Very good service..nice people..Joanna is the 👌 best

I am amazed with the customer service. I specifically want to thank the entire team that made my purchase smooth and comfortable!Jamel StewartMax TohidianPayden EvansPaul BrownMy next Mercedes Benz purchase will definitely be at this location thanks to you!

Excellent staff and service. Can say enough good things.

BEST Mercedes dealer hand down.Sales: Phil Rotar has been my go to for my first Mercedes and every one thereafter. This guy is the man! He treats you like family, WORKS for your business, and has a heart of gold. Couldnt ask for a better buying experience.Finance: They work wonders in the background to score you a solid dealService: Great team. Always friendly and extremely helpful.Perks: Free car washes, shoe shine, free loaner cars, airport drop-off and pickup, etc.Cars: They are Mercedes Benz. No review needed. Just bought a 2019 AMG C63S and LOVE IT!Thanks to everyone involved!

I usually loathe going to the dealership but with the people of Fletcher Jones they made everything painless. They were quick and kept the haggling down to a minimum. Found what I wanted and with the price, I was extremely happy. Ask for Mike McMullen he’s a great salesman who made the process seamless, will be back again for any other vehicles purchases.

Worst sales experience ever! Went in with a pre approval was told I didn’t need it they had a better one. Gave me the numbers went to sign and noticed it wasn’t anywhere close what we discussed, then the salesman who I won’t name, tried to blame some other guy, regardless nothing was done to even try to resolve the issue and I’m guessing it’s because they were closing or didn’t need my little pion purchase but obviously I walked out and the salesman never even apologized like it was no big deal, the only guy who seemed to understand was the finance guy but still didn’t call anyone to try to make it better! I may not be rich but I do know how to treat customers and that’s not it!!!

Brought in a two month old GLS 580 for a fuel line repair. The service took one day but somehow they damaged the body in the process. It took an additional 2 weeks to repair the damage, a time that kept growing a couple days longer every couple of days. For all the trouble and expense all I got was a tepid apology from the service tech, nothing more. Extremely disappointing.

Very professional and friendly service department. Extremely efficient and thorough with the communication and write up of the diagnosis and repairs needed. Lots of staff ready to serve the customers. Definitely a great MB dealership.

The type and variety of vehicles are better than other dealers, but meeting an honest and good salesman seems to be the most important key.

I didn’t purchase my Mercedes from Fletcher but I go out of my way to get it serviced there! The knowledgeable, respectful, outgoing, just all around awesome staff they have servicing that center speaks for itself! Whatever issue you go there with from oil change to engine malfunctions, it will be addressed and taken care of- top it off with a coffee from their café while you wait!

Just purchased my wife a new CLA 250. Outstanding customer service, buying experience. and vehicle selection. Andrew, Nick and Mike(finance) are a class act.I will be purchasing my next vehicle from FJMercedes...

I recently bought a vehicle from Fletcher Jones Mercedes-Benz in California, I live in Katy Texas, I bought this vehicle online without seeing it with the exception of the pictures and what the salesperson had told me about the car the sales person was Scott, it was a pleasure working with Scott everything he told me he came through. I bought the vehicle on May 21st 2021 and it was delivered at my home on May 24th 2021 they detailed the car, filled the gas tank, the car looked fantastic nicer than what I expected, so if I had to buy another car from them I wouldnt even think twice to do it Im very happy with Scott and the Dealer I give them five..💯

We be back thank you ali great sales rep

Best car dealer experience Ive ever had, great staff, quick process. Thank you.

Bought a used (non CPO) c class from them paid in full in cash.The car needed a new transmission and another $2,000 in repairs and they knowingly passed it off on me as being in good condition and inspected by their mechanics.Always have your own mechanic inspect the vehicle, they passed off a car that was in poor mechanical condition and made it sound like everything was up to date to make a sale. Borderline fraud.

Dreadful. Scammed my friend out of over $600 by changing the deal.

Ours is a pleasant experience, with all the staffs we encountered were courteous, professional and friendly. We’re grateful for them but most especially to Gerald Corona .He did an exemplary job. He Took time to explain what had been done on the car and the benefits of getting a 3 year in service/ warranty .Thank you Gerald and we also appreciate the extra help on figuring out the navigation system.We surely look forward for our next visit.

Purchased a new AMG E43 from fletcher june 30th 2018 wanted to add a carbon fiber package they quickly added it on to the bill $6000 and said they would install it days later never happened than they said they would ship it to my local dealer where i lived wasted a year calling them nothing ever came frome it also they sold me on wheel and tire protection package $2000 that only covered 1 nail in tire repair about a $30 service at a normal shops lowjack for $1000 more never got i dont recommend these guys quick to up sell you and will never deliver on their promise later# scamers

Thanks so much for your help on the battery for our car. Special thanks to Denise Banner who went out of her way to help . Great service!

They all the selections and models. Knowledgeable staff . I used to buy from this dealer but for past few years, we could not come to agreement and we had to go to other MB dealer. I like MB and I stay with it.

My favorite Mercedes dealership.Their service is way better than other dealerships Ive been. Service advisor Tony is great.

Very helpful very professional they work everything out for me and really helped me a lot I appreciate that

We live 80 miles away from FJ, reason made me hesitant to drive that far and also not get a deal. I had previous horrible experience with other dealership ( KEYES MERCEDES VAN NUYS read my review about this place ). Going back with FJ, I made an appoinment over the phone with a gentleman name Ihab. I gave him my sitution and how some other dealerships made it sound impossible to get a it done, he said he will get it done. Im still not convinced and the night before we head out to FJ, I called Keyes and see if they can match and beat the deal Ihab promised me. total BULL with this place, We wasted out time, as i mentioned, read my review about KEYES Mercedes and our horrible experience ( considering we got 3 cards from them before ).We drove the next day to FJ in newport, in the rain and with my 2 little kids. Got there a little after 1pm and we were out, with a NEW CAR, better DEAL in less than 2 HOURS. Mr. IHAB ELDUMIATE and his team ( DAVID ) were amazing. HONEST, straight forward and very friendly, made us feel like were buying a 100K car. Their knowledge and customer service were beyond great satisfactory . What is impossible with other dealership? not with Fletcher Jones. And just how he treated us, my family is worth the 2 hr drive to this place. We were very very happy and Ihab and his team gave us an early Christmas present. I would definitely come back to FJ again. as a matter of fact, I referred my boss and guess what, he got a new car yesterday, with Ihabs help. He was very happy and again Ihab Eldumiate didnt disappoint, with SAM. I will refer more people to this place for sure. So to Mr. IHAB and David, thank you for helping us out and making sure we had the best experience . so no BULL, GO TO FLETCHER JONES and look for Ihab and his team.

Two Words: John Halaka. Like he told my brother and I, he took care of us like his own kids. For you most likely will be best friend lol, yet receive incredible smiles, stories, and service.We spent Wednesday 3/24/21 shopping cars starting at 9AM, visited 2 Mercedes dealerships before arriving at Fletcher Jones at 2PM. He saved me +1K on the absolute best deal given by other shops which says alot about a mans honesty. Also everyone in the process of purchasing were knowledgeable, welcoming, and professional. 100% recommended satisfaction guaranteed!!

Just bought my wife her GLE from here. Best customer service experience Trevor made us very welcome and comfortable the whole time.

Ive had a very pleasant experience and everything was top notch. The whole process took about two hours. I had been a BMW faithful client for a long time but from now, I will be with Fletcher Jones Mercedes for at least a few more cars. I would like to thank Andrew Einhorn, Alejandro Colon, Kamran Tabesh, and Josh; they all did a fabulous job and I am very satisfied with their professional work and help. Absolutely recommend it.

Rick Kilekas made my experience fast and easy. This was the first class experience I always wanted. Thanks Rick!

The service department is great!

I cannot say enough good things about our experience in leasing our 2021 GLE 350. From our first time on the lot, Blake Malgren went above and beyond to educate myself and my husband and was so patient with us. A week later, after our Jeep was officially totaled, we returned ready to lease our new car. When we arrived, Blake had the car we wanted ready to look at and test drive. He took us in to do financials and again was so patient, informative, and overall wonderful. His sales manager Kamran Tabesh helped him and us with getting us the best possible deal that was within our budget. None of the BS wed dealt with at previous dealerships - such a relieving feeling not to have to play and get wrapped in games! Once we settled Rick was great at getting us through the financial paperwork quickly and painlessly. Nick May was an awesome delivery specialist and helped us to understand the whole internal system. Overall an amazing experience and SO grateful we had this team of professionals supporting us in this process. Fletcher Jones has our business for now and the future!

This is our second car from Sam, he is awesome and always makes my trip worth it ( We drive from Rancho Cucamonga which is over 50 miles away). My wife and her family leased many cars from FJ Before I met her and she didn’t want to deal with another dealership and I don’t like to waste time shopping. Customer service is always good.

I had very bad experiences at House of Import Mercedes which left me with a bitterness for all Mercedes, until someone recommended I visit Fletcher Jones. My family had the pleasure of meeting Mr.David Varjoy, an amazing sales person, who not only wanted to sell, but was genuinely invested that we get the best car based on our needs and requirements, he was polite and courteous, we went on to buy 3 Mercedes in a month from the same dealership without any hassles. I would definitely recommend Fletcher Jones to anyone looking to get into a Mercedes. Thank you Fletcher Jones and David for making our garage brighter and changing my bitterness to love for Fletcher Jones Mercedes.

Im so happy that the hydraulic line was in stock !If I can get this done today, I will be accessible to be the King of the road again !Sweet 🎂❤️ !

Miguel in the service department is the best! He always turns my stressful car situation into a pleasant experience. The cornerstone of any excellent customer service! I have only taken my Mercedes into Fletcher Jones to get serviced. Now I know I’ll buy my next car there!

I want to tell the world that Fletcher Jones is the most amazing automobile sales organization I have ever seen. If you want to buy a new or used car do yourself a favor and give them a chance. Ask for Brandon, Steve or David and it will benefit you.

Expensive maintenance Service,,,😊😊 But Nice customer service,💛💛

The BEST Mercedes dealership ever. I have bought 3 cars from this location and have been a customer for over 12 years. Everyone especially Randy L. Are outstanding. They treat you like royalty. 🙌👏🙌👏🙌👏🌟🌟🌟🌟🌟

I always have a good experience until this morning.Everything was good until I got to valet to pick up my car. The young lady who was at the desk this morning...I believe her name was Melissa did not acknowledge me twice.I left out once and stepped back to the valet area for her to completely ignore me. I had to ask are you excepting valet tickets today.Her response was dry took my ticket and handed it back.I was blown away.Please let the young lady know she should acknowledge customers as they are coming in and not when she feels like it.

Paul Gulo is the man at Fletcher Jones Benz. Very professional and went straight down to business with me. This guy makes it effortless! found the right car for me in a less then a day. I highly recommend going to him if you want to get a badass car!!!thank you so much for helping me.GREAT CUSTOMER SERVICE BTW!

I never regret leasing vehicle from Fletcher Jones Newport beach. From the beginning JB helped me out perfectly with reasonable deals. Even the after service is outstanding!! Ever since I met Stephanie Hurstrom as my service advisor I never had to struggle any major issue with the vehicle anymore. Definitely purchasing a amg in the future from here!

Great service and friendly staff.

Long story short, I found Issa on Yelp and I seen that most people recommend him. I had a bad experience in West Covina Mercedez dealer and thankfully I was able to contact Issa to help me out that same day! Issa went above and beyond!! If anyone is in the market of looking for a new vehicle I highly recommend him. The best hands down 🙌🏻 tell him I sent you over! Lol Thank you Issa for everything!

I called 3 times to get my SUV serviced and each time I got a different quote. 😅 When I arrived for my service B at the time that it was scheduled, no one helped. I had to wait 45min and then I got tired of waiting and got someone to find another service advisor. After 10 more minutes someone finally helped and it was great service after that but a waste of an hour during the process.

There is no car buying experience like the Fletcher Jones car buying experience. From the moment you walk onto the lot there is a comfort and knowing that youre in the right place. The sales staff is incredible and patient and not pushy. They really make this tedious experience something really exceptional. I got a great car at a great price and they delivered it to LA for me. They really go above and beyond here. I would not recommend any other place to buy a Mercedes Benz...

Ive had a very unpleasant experience with MB. Its been over 2 months that MB has been giving a run-around. However, Mike Govan with Fletcher Jones jumped in without a hesitation and saved the day!He listened to what I had to say and heard me out. He went out of his way to get to the bottom of my issue.He spent hours on the phone with MB to resolve the situation. He did not have to do any of that since my issue had nothing to do with his dept or Fletcher Jones. But he went out of his way to make things happen! He is a true definition of great customer care and service. THANK YOU MIKE GOVAN!Fletcher Jones is lucky to have you!

I was looking to trade in my 2016 BMW 435i Convertible and my friend recommended me to go over Fletcher Jones Mercedes in Newport Beach.He connected me with Joey Gulo, and James Sullivan to help me find my dream Mercedes. I went over, and test drove some new vehicles and decided on a new 2018 Mercedes E300. I must say the new 2018 Mercedes E300 has got to be the most impressive E series Mercedes has ever come up with, and this All new Mercedes E300 is by far the most luxurious car I have ever owned. I just purchased a new 2018 Audi A6 for my wife that is Beautiful but 2018 Mercedes E300 is at a new level of luxury.We sat down to go over the numbers and the Mercedes I choose was a bit over my target budget, we went back and forth but in the end, they came up with a monthly payment that I was more than happy with. Joey went out if way to make me happy and got me into the that I would be happy with for Years to come.I want to thank the whole team at Fletcher Jones Mercedes Benz in Newport Beach, Tom Johnson in Finance, Joey Gulo in Sales, James Sullivan in Sales, Madison Kalvi Product Specialist, and Scott Ribble Guest Experience Manager.I have had a VW Gulf GTI, Ford Contour, Ford Explorer, Mustang GT, Mustang GT Convertible, Mustang Roush Stage II Convertible, Mustang Saleen Convertible, 2 Jeep Grand Cherokee Overland, Mercedes CLK, Mercedes SL500, 2 Audi A6, BMW 435i Convertible, all of my car I purchased new except the Mercedes CLK, Mercedes SL500, now I have a new 2018 Mercedes E300 to add to that list.My experiences have varied from dealer to dealer, but me and my wife are glad to now be part of the Fletcher Jones family and appreciate what Joey, James, Scott, Madison, and Tom did get us into our New Mercedes. We had our best dealer experience ever at Fletcher Jones Motorcars‎ in Newport Beach. If you are looking for the Vehicle of your Dreams, look no further that Fletcher Jones Motorcars‎ in Newport Beach, you will be happy you did. My wife looks forward to the day she can trade in her Audi to get her new Mercedes dream Car.

I walked in with my husband last weekend to check out some cars as we are looking for a new one. At the entrance there were 5-6 employees chatting. We walked up, no one greeted us or asked if we needed any help they just glanced over and continued with their conversation. We walked around ourselves and took a look at some of the cars and even during that time no one approached us. As we were leaving we saw an older man approaching the entrance and he was greeted warmly and asked about his needs. So were we just ignored because we are younger (mid 30s)? Unacceptable.

Thank you, Quinn Taylor and Kamran Tabesh!!!

I got my car from them in 2019 .For the past few months I’ve been trying to call them and talk to a sales representatives/sales managerAlso left so many messages with the front desk staff left voicemails but nothing, they are horrible at getting back to their clients and I do not appreciate that I live far from them so I can’t just drive there to ask a questionI am gonna go to another Mercedes dealership where they care about their clients and return their calls

No Out Of State Sales!I contacted Fletcher Jones and spoke to Sabrina Quinones who was awesome to talk to. She was super friendly and helpful. I explained I was interested in an E450 wagon and she sent me the build sheet.When I mentioned I was from out of state she informed me that Fletcher Jones would not sell me a vehicle to someone from out of state. Ive never heard of such ridiculousness before. Ive bought several vehicles over the years from out of state dealers without an issue. My suggestion is buy your vehicles from a business that makes sense and without arbitrary rules.

A great buying experience! Andrew, my sales consultant was super helpful and made my buying experience enjoyable and super efficient!

I came in to buy my sone a C63 and they ignored me. Attn management I was literally ignored by the sales guys as in two different people. I asked to look at the car on the showroom floor and the sales guy said he would be with me in a minute. Over 10 minutes later we left.