We are at the Apple store on 11/22/2019 and are really happy with our iPods and i do not want to get get rid of the iPod

This was my first time visiting this location. It is best to make an appointment prior to coming to this location. I noticed others were being turned away as they didn’t have appointments. When you arrive you wait on line, you then check in outside in front of the store. Once you go in a representative checks your temperature, then they will instruct you where to go from there. I had an appointment with the Genius Bar and was directed to go downstairs someone would assist me at the bottom on the staircase. A representative directed me to a table and informed someone would be with me shortly. I waited maybe 20 minutes for a representative to finally come over to assist me. The representative was very helpful and was able to resolve my issue with my air pod pros. There were other representatives who seem to be rushing out customers as they kept saying they were close to closing. There is also a restroom and elevator at this location. This isn’t one of my favorite locations, I don’t think I’ll be returning to this location. If you are nearby try giving it a try it may work out for you. Ive giving this location 3 out of 5 because they were able to resolve my issue.

Dont go to the once-great but now utterly deplorable UWS Apple Store unless you want to waste an hour or more and never get the service you came for. Terrible management, uncomfortable waiting area, far fewer staff than needed to help scheduled customers. Having patronized Apple stores in London, Paris, Barcelona, Madrid, SF, LA & Chicago I can say with confidence that this store is the worst on the planet.

Super disappointed in Apple- I had damagedmy phone and the screen wasn’t properly working. I am a current client of AT&T and I decided to go to apple store directly because of Apple’s excellent customer service experience. It took three people to help me configure their system to upgrade my phone. Their excuse was they don’t work for AT&T. So what is the point of offering service to upgrade for Verizon, AT&T, Sprint and T-Mobile clients? I stated why it was such a hard process and I’ve worked with an apple representative that had help me upgrade my phone previously without issues. One of the guy stated “he was trying to be nice”. Being nice? Helping a customer upgrade their phone is being nice and not a job? Please hire people with experience in upgrading and maybe train people to understand cellular services systems. If your partnering with AT&T/ Verizon/ T-Mobile/ Sprint, shouldn’t you know a little bit about their system instead no knowledge at all? I left disappointed no Phone and no Faith in Apple.

Matthew one of the managers is excellent and he truly knows customer service! While the Genius Bar was telling ppl “we won’t have time to fix your phone because we close in a hour”, this manager would say, try and see what you can get done in a hour instead. Great attitude. When the Genius Bar turned me away (despite having an appt!), he personally helped me and managed to fix my phone before the store closed. If it wasn’t for Matthew, this location would have gotten a 1star for the 3 other staff who weren’t helpful at all.

No sense of the line. I pre-ordered case and wallet and protector. People were walking to the front and served first. Said they don’t offer help putting screen protector on for iPhone 13. Apple you’re falling apart with customer service. Terrible!

This is the Apple Store closest to my apartment and is usually less crowded than the flagship store and some others in more touristy areas.

I’ve been coming to this apple store since it opened on the UWS. Friendly & knowledgeable staff & always have a lot of accessories.

Too much Drama just Purchase a phone.The Store was empty everyone socially distancing and still want you to place an appointment.

Front Door Rep would not even ask someone to get the item. This is horrible customer service. They gave me 15 minute window to pick up MacBook Pro and did not have it. I came on time. Ordering online instead and leaving this 1-start review! What a waste of time to go to this apple store....

Went to pick up my iPhone 12 Pro. Seamless experience - 6ft distanced line outside, friendly & knowledgeable staff, and overall a well-managed place. Go with an appointment so you don’t have to wait too long outside. Other security(?) guards inside the store make sure you keep certain distance with the staff helping you out so it was a relief. It was my first visit at this location but it is definitely not as crowded as the other places like upper east/across Plaza Hotel or the one in Soho. Highly recommend this location!

No sense of the line outside. I pre-ordered case and wallet and protector. People were walking to the front and served first. Rep said they don’t offer help putting screen protector on for iPhone 13. Then found out they cancelled my protector order. Apple you’re falling apart with customer service.They helped with an exchange of wallet and case for new colors. That was great!

Costumer services was exceptional, all managers are on top of their duties.

Recently went in to buy a quick replacement phone, as mine had just broke suddenly. Stopped in on a rush and needing to see what my options were regarding enrolling in the iPhone upgrade program; despite having so many complications to overcome and requirements for my particular situation, an amazing associate, Dora, was absolutely phenomenal in helping me weigh out my options. She was an amazingly helpful professional who could easily understand my needs and draft up a strategy for me to move forward in purchasing. Unparalleled customer service, great attitude, and superb exhibition of all the virtues that make her an asset to Apple. I’ve been to this store many times and so many of the employees are always a bit tense/indifferent, which I can totally understand from working in such an environment of high volume, but Dora was nothing short of excellent. Truly made such an awful day into one that was amazing just by being helpful and kinda. I appreciate her help so much and was just as passionate in bragging to her supervisor, Amir, to boast about her.

Made an appointment for 12:15 this past Saturday to address an issue with my Apple watch - for some reason my watch can not get past the lock screen. I arrived at the store early for the appointment. I checked in for my appointment. I was told to wait at a table. By about 12:30 nobody came to help me. I went back to talk to a representative and was told flipinantly they were backed up and I should go back to the table. At about 12:40 I then got up and talked to another representative and he said my appointment was cancelled. He seemed to be in disbelief. He was obviously not a tech person but scrambled in a futile attempt to help me and concluded that I should buy a new watch. It was a harried unorganized experience and ultimately a waste of my time.

Booking an appointment with the Genius Bar online is hard. Better to go there and make a reservation. They might give you one in 3 hours or the next day. If you provide a phone number they can text you when theyre ready to see you.

Someone tell me why Id have to wait for 20 minutes in order to buy something small from here??? One of the main reasons for my not buying apple products... the service makes no sense. Just needed to buy something... not even for me!! Weird..

Typical Apple Store with well organized staff and facilities. Lots of foot traffic especially given it’s location so best to make an appointment.

I stood there for half an hour while no one coming for me. When I talked to someone he wants to redo an appointment with me while I have already made one and find what I need. It just the last step—purchasing. I mean there are too many customers and people here are generally nice, but you have to choose the right time to make sure it won’t cost you more than an hour to finish something that can be finished in 10 mins.

I love this branch of Apple store a lot. It’s so cool and colorful. I was here today and was really impressed with my shopping visit. The associates where very courteous and ever ready to attend to me. This store is pretty close to the road and can be easily noticed from a vehicle in normal traffic. There’s also wheelchair accessible entrance for the differently able.

Good location near Lincoln Center with reliable good crew well trained.

Total waste of time, unwilling and obviously unable to answer basic and simple questions, how long does an exchange of a battery take, how much does it cost. Extremely rude and extremely arrogant as well as a total lack of simple manners or even customer service skills. Total lack of structured dialogue technique, each and every sentence will be guided into: you need a new iPhone, no matter what. This shop is a total disgrace for Apple and a textbook example of how not to run a customer facing store.

I was in and out SUPER QUICK!!! I worked with two associates both of whom were absolutely delightful, helpful, and knowledgeable. They helped me find the right product and showed me lots of deals.

There is something fundamentally wrong here with the picture.Bought.a pain of airpods 2 years ago, and one stopped workingI went to the Apple store and they wanted $69 upfront to look at it, and likely replace it because it was out of warranty (just)I told them that it was unacceptable for a part to go wrong so fast. Their answer was that the piece was old...Imagine! 2 years is old for Apple, and on top of that, they have the chutspa to ask for $69, just to look it!I say, Apple you are in trouble and have not realized it yet!

The best brand of mobile and electronics gadget in the whole world.The product are all original and reliable.Best company

Sam, the manager at the Apple store on the UWS couldn’t have been a better person to have helped me after a terrible experience over the phone and online…I spent hours and hours on the phone trying to right a wrong by Apple and finally just went into the store where Sam took over and resolved the problem seamlessly and quickly. I should’ve gone into the store from the start!

I appreciate good customer service and thankfully my experiences with Apple have always been good. This location was no different. The technician I spoke with, I believe his name was Dre, was knowledgeable and super helpful. I felt that he went above and beyond to help even when he was limited on what solutions he could offer. And most importantly, there was a desire to save me money as opposed to just taking my hard-earned money! Even though my problem wasnt resolved at the location, I feel this situation was an example of how treating customers well and with care goes a long way. I took away a star only because the wait time at this location is LOOOONG, but I think this can easily be resolved by making an appointment (which I hadnt done). Theres a decent amount of shops/restaurants in the area so it wasnt too painful to wait though.

The employees are friendly and helpful and although it’s a smaller store with less hours than the more downtown and Fifth Avenue Store they offer everything.If you want to get Genius Bar service or other help at this location it’s good to know that since they’re smaller and close earlier there tends to be a bit longer of a wait.Good to note that while they call it the UWS location, it’s just by Lincoln Center off the 1-train 66th Street Station so meh…I dunno about “UWS” but it’s definitely a solid store.

Normally love Apple customer support, one of the reasons I stick with Apple products. This stores employees lacked basic problem solving skills if their iPad did not tell them exactly what to do. My phone camera was broken and unable to be repaired so they were replacing the phone due to warranty. However, they told me there was no way to set up the new phone with the old phones data short of using an at home backup (iCloud or on my Mac). Since iPhones dont come with enough iCloud to back up there and my new iPhone SE didnt come with a cable that could connect to my Macbook (classic), my last back up was in January and I ended up losing 8 months worth of data when taking a couple extra minutes to help me transfer my data from my perfectly functional old phone (apart from the rear camera) to my new phone would have avoided this hassle.

Followed safety guidelines and staff were helpful and worked together like a well oiled machine😁. I love this store.

Went in to fix an issue with my older Apple Watch (wouldn’t sync with my newest iPhone). The whole process took about three hours and well after closing time. And I just wanted to shout out TAY downstairs who was an absolute delight! He was incredibly patient, friendly, comforting, and super knowledgeable about Apple. Like I said, I was there for over three hours and not once did he make me feel like I was an annoyance or anything of that sort. He would occasionally help out other customers but always remembered to check back in with me from time to time. I also had several questions about other apple products that I was considering purchasing soon and he gave me some of the best feedback. I truly appreciate the honesty in his salesmanship. I’ve worked in retail for over a decade and have NEVER come across customer service like what I received from TAY (small shout out to his manager NICK as well). Apple, you’ve got a brilliant young man working for you here. TAY, if you ever see this, you’re totally going places dude. Keep it up!

Apple is Apple, but the service could be better, that is kind, attentive and welcoming. Note: there was no line around the block... hardly ~3 customers were services in-store; theres no reason to have ~6 staff members on the floor, of which ~3 were just standing at the door, and keep customers waiting for ~33 min. in line.

I have never posted a store review before but this was by far the worst retail experience I have ever had in my entire life. I have worked retail for years and now what customer care should look like. I also know how difficult clients can be. But I never expected an experience like this. I did not expect to be talked to the way I was and have to wait 3 hours and a team of 3 where no one seemed to know what they were doing or confident enough to ask managment for help. I felt overwhemed and left the store in a complete panic. Will never visit this location again. If possible try another apple location if you want to get the apple experience we have all come to expect. I blame management more than the associates who were not well exquiped. Customers need to have confidence shopping, and staff should make the enperience knowledgeable and enjoyable. I was not informed how exchages worked and was told I was not going to be able to make a return in the future. They told me if i wanted that they needed to do two seperate transactions but no one bought it to my attention after being there dealing with them for 2+ hours. Never again will I go to this location.

Representatives are always polite and helpful even during the pandemic

As a Android user I was unsure about switching to Apple but needed a new phone ASAP. Eddie was able to help me answering some questions, he was very resourceful and patient. Definitely made my visit easy and enjoyable

If you want to walk in and have someone sell you a product you have to make appointment. If you want to try a watch you have to make an appointment. It sounds like they want to have less people working. Hire more people! It wasn’t even full.

Apple appears to be slowly but steadily going downhill. Lovely staff, beautiful store but the company no longer seems to champion the customer.

Acoustics are way off. Very loud in there for not alot of people inside

Millennial employees that understand old people. They are definitely Apple people.

Pheasant under glass, above a bar for genius.

Had a great experience! Best part is you make an appointment ahead of time so you have a knowledgeable and friendly staff answering all your questions without rushing. Definitely going back to purchase my choice of mac there!

Wait-times reasonable (though pre-orders through Apple’s website are always preferable). Staff friendly and knowledgeable, though it is hard to discern who is staff since their uniform is just an ordinary t-shirt. Storefront uses nice modern architecture and wide-open floor space below ground-level.

Its apple... Thats all nothing else. Their the best, no contest. Im very pleased that I got my daughters Birthday gift. Thank you.

45 min behind the schedule which took two days to make. Disorganized and unprofessional

No lines very quick very easy I had to pick up order for 12:00 and because I was called into work I stopped early to pick up my product and they still allowed me to. I would still recommend going there at your appointment time but because of my situation they were very nice to let me slide this one time.

I had an unpleasant experience while visiting this store a week ago. I came at the exact time of appointment and was directed to go inside the store. Inside, there was another line and the waiting time was long, for about 15-20 minutes.All staff were occupied and busy.Besides, there was no clear instruction where to wait except following the dots on the floor. I was scolded because I did not stand behind the standing poster. Nobody told me that I had to stand and wait there. The poster was an Apple ads instead of annoucement “wait here” or something.I might think again to visit and purchase my next apple products in this store. In a nutshell, if you want an effecient and excellent customer service, go elsewhere.

Could have been better. They need more people at checkout. Only 3 for that entire 2 floor store.

I HAD AN ISSUE WITH MY IPHONE AFTER AN UPDATE A FEW MONTHS AGO WHERE I HAD NO CELLULAR NETWORK ACCESS! Apple resolved this in one visit gave me a loaner phone and sent my phone out for repair and my phone was fixed and returned to me with a new screen, new battery, and a new logicboard in the same month after months of being phoneless with no alternative. THANK You #Apple #Iphone

Spent 2 1/2 hours waiting for IPAD 8 to be repaired and told I may need to buy a newer version 9. Then I am told THEY DID NOT HAVE ANY IN STOCK.

The Apple Associates were friendly and knowledgeable. My issue was resolved, as easy as, one two three.

The wait-times reasonable (though pre-orders through Apple’s website are always preferable). Staff friendly and knowledgeable, though it is hard to discern who is staff since their uniform is just an ordinary t-shirt. Storefront uses nice modern architecture and wide-open floor space below ground-level.

Quick service especially in the evenings. I like that it’s opened 24 hours it gives you options to avoid lines

I love this place...had a great time with Cesar and his trainee shadowing him for the day very helpful and service was top notch best experience in an apple store. I will go here first from now on...xs max worth it to me...usually smaller phone guy..

People coming, going, and laughing. Feeling of neighborhood safety.

Good customer service. Just good, not great.

Great customer service! The reason why I am not giving 5 stars is because I went to pick up the items I purchased and they brought them to me outside of the store. If the items had come in a bag as to not let people know what I had purchased, I wouldnt mind. I understand that bags are banned and you have to pay, but they should give you the option online not when they hand you everything outside. Luckily I brought my backpack but everyone standing outside still got to see what I bought.

All the new techi devices..very interactive

Hard to rate because, some of the staff are the best whereas we felt just bad because of one of them.

I’m not really too sure if the customer service at this store is typical or it’s due to the COVID crisis. I’m not too sure but all I know is that I drove to the UWS, paid for parking, got to the store at 3 for my appointment, and after 1.5 hours I still was not helped. Nobody even gave me an initial consultation on my issue. Even if the issue was COVID and less staff perhaps, they should make you aware of that, let people know they’re going to be waiting several hours for help. Eventually, I just left. I had to. My parking didn’t last forever.

A little wait time even with an appointment. Service was good, my IPad is restored. Thank you!

I was in store today to ask prices for new iPhone 13 but the people working there where rood no one wants to answer simple question

Great place to explore, chill out, lounge and listen to music, browse freely the Apple experience. Highly recommended if upon have enough pull of brand and time on you

Nicest young man ever helped my daughter with getting a $50 gift card&buying the adapter piece 4her headphones!!!

It was beautiful, easy to do what I wanted to.

Wow what a store. Everyone was so proficient, friendly, competent, noth like Apple customer service. Products are sleek and unparalleled. Also, the modern design of the store is very captivating, especially with the amazing glass roof/ skylight overhead.

Genius at the genius bar was very helpful.

Made an appointment for 12:30 to pick up my iPhone, the email says not to arrive early. Luckily I did because EVERYONE needs to wait in an hour long line. Don’t promise people they can pick a phone up at a time if you don’t plan to honor that!

Waited no time to see a rep, they helped with the issue and I was out quickly.

Very organized but LONG wait time makes things a lil difficult

Love the store but the wait is very long despite appointments

Ok, hurts my soul a bit being that I see apple as the devil, but credit where it is due. The store is perfectly setup for social distancing and clean with easy access to hand sanitizer at all time. The wait wasnt bad at all, unheard of in most apple experiences w/out an appt. The staff was nice and able to assist my formed quickly.

Jeffrey was awesome, he’s assisted me in the past and he’s consistently awesome!!!

Streamlined reservation and genius bar appointments. Super clean modern location, as apple does. Their hardware is expensive and less resilient than early on - but it works.

Brought my phone in for a battery replacement. When I got my phone back after around an hour and a half I noticed that the screen was clearly cracked. No one noted that it broke during the repair. I am extremely disappointed with the service I was provided with.

Pretty good service. The girl actually understood Indian name spellings in the first shot!We had tried to order on the phone and it didnt go through all they let us go in quickly

The line was long, however, the service was quick 😳friendly staff

Friendly, knowledgeable, and helpful staff!

Very helpful 👌

The staff was amazing and was in and out just make sure you have a appointment

Very clean and staff super friendly and helpful

Very courteous people there will go back

Patrick at Apple on 67th Street in Manhattan, NYC was extremely short and rude with me during the appointment. His tone of voice was hostile and defensive. I felt rushed I have never previously experienced poor quality customer service at Apple before. I will not be returning to this location.

Came here to get my AirPod Pros fixed and the staff was very helpful. Ran some diagnostic tests and gave me a replacement pair of AirPod Pros at no cost. My appointment went pretty quick as well, they had me out of the door in no time. COVID-19 guidelines are followed here, so temperature checks and social distancing. This Apple Store is farther from me but I’ve always had great experiences with the staff here so I make sure I come here if I have issues with my devices.

This review is regarding the store staff. I went to the Apple store and purchased an Apple Watch and an extra band. The color of the extra band I wanted was red, but I realized when I got home I was given the wrong color. A couple days afterwards, I got the band exchanges for the right color, but they gave me the wrong size. It’s frustrating that I have to waste time again to get the right product just cause the staff isn’t paying attention to their jobs.

Solid covid safety protocols. Means no browsing but quick and fast if you have an appt

I love this Apple store. Knowledgeable and enthusiastic staff. I cracked the screen on my iPad and they replaced the entire tablet under the Apple care plan I had. It was so great to get a new iPad with new batteries.

They were so kind and efficient. It makes me want to work with them. Make an appointment!

Super friendly staff who will do whatever they can to make their customers happy. I highly recommend reserving a shopping slot ahead of time or you likely wont even get through the door as they are extremely busy.

Lovely staff and good service I love everything and it really is great

Nice place smart worker

Best Staff Around!@

Takes forever to get seen, even after making an appointment.

Agree, too much drama with the sales people who can’t use common sense and concept of customer service in exchange of the overpriced items they sell.

Came in with both phone and computer problems on a day that was particularly busy at the store. Everyone was so helpful and friendly, particularly Chris & George!

Excellent service…

I had the best experience with Steavz. I stopped by with phone trouble and she was very helpful & informative. She absolutely made my day & is a great asset to the store.

Arrived earlier than my appointment and still welcomed inside. Temperature taken, everyone wore face covering, alcohol wipes, and plenty of hand sanitizer available at every station. Picked up my purchase, asked questions, and was done about 5 minutes after my scheduled time.

Customer service is tooo bad

I live in another country but while in the United States for several months I had problems with my iPad Air not charging. I made an advance appointment to see a technician at Apples Genius Bar and after checking in at the line, I was told to sit at a place and I would be helped in a few minutes.After about 30 minutes waiting, finally a technician arrived at my table and he checked to see what was the problem. But after 20 minutes the technician announced that he was going to lunch and someone else would be assisting me.Finally after several charging attempts, cleaning dust out of the port and then taking the iPad into a back room for a few minutes, the female technician told me it could be replaced for $249 since it was not under warranty and had already been replaced just over a year ago in Madrid, Spain for 100 Euros.The technician said that the iPad mini was more powerful than what I had. I told her I would think my options over before deciding on a new replacement or perhaps getting an iPad Mini.

Very grateful for the help I got!