Went in for a bike fit on a new bike. Sam did a complete work up, checking my flexibility, body structure, discovered a hitherto undiscovered leg length imbalance, and set me up, from cleats to saddle to cockpit. Knowledgeable and efficient. Appreciated the fact that Sam didn’t try to upsell me on equipment I didn’t need (although this shop seems well-stocked in case you want to go that route). All in all great experience and would definitely recommend.

Great experience. I bought my bike here, the team was very friendly.The bike was good quality and has held up so far. If you buy a bike from them you get free repairs though so if ever you have an issue you can go and they will help you quickly.Everytime I have gone there were multiple employees so you never had to wait too long to get helped. They also have tools on the outside so if ever you need to tighten a screw you can just swing by. Thanks NYC Bicycles!

Been riding for over 30 years and been and seen a lot of shops.These guys are on top for both customer service and mechanics.Another shop did a below average job on my stem and told me I need to buy a new stem in order to get what I wanted.Went to then and they could easily said the same thing and I wouldn’t argue and pay but they managed to fix it and As e me the money.Bottom line they are highly recommended.

I have been to quite a few shops in my time, but Bicycles NYC is different. Owner Sam Richardson and staff are knowledgeable, skilled, and above all, welcoming and kind. They are constantly in pursuit of giving the customers value, as opposed to just making you buy more stuff. I am thankful to call this “my local shop”

Wasted a lot of time trying to find a rear rack online. I came to the shop and they had one that would work with my bike and got it installed real fast. Nice people.

Veteran bike shop thats nice. Prices are reasonable but customer service could be much better. Yes, we know you are the expert, thats why we come to a bike shop, dont need to be reminded of that. They could take some lessons from the Trek store up the block.

Excellent Customer Service! I called Bicycles NYC to inquire about boa dials as one of mine were broken. I was in desperate need of one as I was riding in the Rapha Women’s 100km in a couple of days. Sam assured me they were in stock and to just come in. The next day I took the trip to the UES from Flatbush and found out Sam wasn’t there and he was the experts on boa dial installations. Even though Sam wasn’t there, they said they would work on installing my dial however they had bicycles that were first priority in which I strongly agreed. I told them no problem, I’ll be working remotely close by so there was no rush. A couple of hrs later I call the shop and Sam answers! I get excited and he asks for my number as he was going to call me when he was done.Well let me tell you folks this, Sam calls back in less than 20 minutes! I’m like “OMG thank you so much”. Sam came in on his day off to fix my shoes👏🏾👏🏾! That is what I call going above and beyond. Also, he waived the fee of the dial and installation. WOW! The whole team there was super kind, knowledge and most importantly honest. Guys, I hope you enjoyed the cookies from Levain.

Had an awesome experience here. Theyre super knowledgeable, and really go the extra mile. I went to have a road bike adjusted/better fit for me, and they spent a ton of time and effort getting it just right - and wound up only charging for the parts, not the services/labor. Ill definitely be coming back to this spot as my go-to in NY; highly recommend.

What a great shop. Friendly, knowledgable and just plain fun for anyone who cares about bikes. Awesome selection of used bikes, with some eclectic stuff for sure. Stop by and check em out!

Very friendly, fast and affordable nice to know that their there. Have an issue give them a call. I definitely will again no complaints here. Thanks guys!

Super friendly and knowledgeable staff. Fun to talk with all of them. Real neighborhood people.

Today 05/06/2021 I visited the store with my daughter who was considering to purchase an electric scooter. Sam attended to us and our many questions. He was really attentive, professional, welcoming and very thorough. The customer service experience was excellent. Thank you so very much for your service. We will return to this store for all our wheel needs.

I’m not a expert reviewer or bicyclist-just a guy on a esoteric cargo bike dropping my kids and needing a cassette and gears replacement. Nice guys, good service.

Top notch shop. Trustworthy, reliable service at a fair price.

So happy to have found an honest and experienced bike shop. Hard to find these days!

Very intelligent mechanics and will take the time to help you with anything you need! This shop also has lots of different gear for sale

So i follwed someone on Instagram who posts alot of cycling stuff! He worked on my bike and really did a great job! I love how he installed and cleaned up my humble rig! So if your looking for a bike shop in the heart of the city with bike mechanics with big hearts! Then this is the place! Look for shawn!!! After my 1st ride with the bike my wife laughed coz i told her. Thats it!!! “Only shawn touches my Bike”

Brought bunch of components and asked to assemble bike, so happy with result and a customer experience. Thank you!

Everyone here is always extremely helpful and kind. I’ve had tune-ups, bought a used bike for my 4 yr old that they made shine, and loads of advice. My go to bike shop.

BIKE LIFE! I feel a little crazy that I didn’t know this place was at this location. I’ve walked past it a thousand times. It’s tucked away in a lower area of the side walk so pay attention because I don’t want you to miss out on this gem. Searching for a bike for my husband. Living on the upper east side I really wanted to shop close to my neighborhood. This place had EVERYTHING I needed. Stock was the most important as I needed to present the bike same day as a birthday gift. First I called to ask about stock in a size large for a tall person. The staff was extremely friendly over the phone so things started off great. When I arrived they were super helpful and very knowledgeable about what I needed. I got my bike, a lock, kick stand and had the bike serviced before it rode it home. My husband LOVES It! Thank you guys for all of your help. Looking for the best bike shop nyc? Come here as you will not be disappointed.

The people at this store are dedicated and competent. They are the only ones who [in just one hour] were able to solve a problem with my electric bicycle that had been nagging me for over a year. They make a real effort to help and to accommodate your needs. HIGHLY HIGHLY recommended

Excellent customer service. Stopped in with a deflated tire on an old bike and the employee gave lots of tips to someone whos new to cycling. They are very knowledgeable.

Seraji-fine and exceptional human being and amazing business person. As I was shopping around for a Brampton bike, I spoke to Seraji over the phone, asked him some questions and it was his genuineness, respectfulness, fine attention and simplicity that were the deciding factors in purchasing the Brampton bike at your store. As a customer, I felt valued and acknowledged although I am not your typical white-male bike-rider. I was willing to go to New Jersey if I had to get the Brampton bike as expected, brand-new from the box and above all provided with quality customer service. What I was not going to do and did not do was to put my money in businesses that have forgotten what decency and respect means. Seraji, it was your quality customer service from beginning to end that made me a happy customer thank you and so I am delighted to give your store five stars. Keep rocking Seraji!! Alexis.

Great place! Great service! My bike always comes back happy!

These guys are absolute stars, picked up a bike today, nothing was too much trouble, took time to set the bike up properly for me. Sam and the team deserve your business. Go buy something from them don’t use the Internet, support your local bike shop 👍

Professional and quick, well worth the visit

Can not recommend this place highly enough. I just went in to get a tube replaced but will be going back at some point for a general tune up. The guys were friendly, knowledgeable, and fixed my bike up right there on the spot. Maybe I’ve just had bad luck before, but I feel like a lot of bike shops I’ve been to the people can be kind of snobby/condescending if you’re not super knowledgeable about bikes (which I’m not, I just like to bike around recreationally and don’t know much about the mechanics/ins and outs of bicycles). These guys were the polar opposite. As a bonus, they had a nice table to sit at while waiting for my bike, good music on the PA, and best of all, these two very cute and very friendly dogs roaming around. I’m not even a huge dog person but they were two of the friendliest dogs I’ve ever encountered and came up to me looking for pets, so I basically just hung out with them while I waited for my bike. I believe they belong to one of the guys working there so maybe they will be there when you go too.

Shawn fixed my bike where other shops couldn’t even diagnose the problem. Quick and easy experience, go to Shawn if you’ve got problems with your bike

I came across Bicycles NYC a few times during my near 5-month search for a bike. I was hellbent on getting a Giant Fathom and after two horrible experiences with past stores, I finally reached out to BNYC and am so glad I did. A bit hard to reach by phone, I sent a message via Google and Jeff contacted me shortly after to address my concerns and confirm the stock. I believe it was a day off for him, so I appreciated his help.The in-store experience is just as great. Sam, one of the managers, helped me in figuring out if the fit was perfect (thankfully it was!) and made suggestions for a different dropper posts I can purchase. Because the stock dropper was too high, Sam gave me a temporary seatpost so I could try and get a ride or two in AND pedals--for free. Its been a few days since the purchase, Im still communicating with Sam on getting the dropper post and Im more than pleased that I chose BNYC. Theyre knowledgeable and patient. Its also worth mentioning that I was quite happy to see Black employees at the store. Theres an open area in the front of the store to perform bike fixes and get acquainted with your new purchase.To Jeff and the team--thank you so much for your help so far. I cant wait to build a great relationship with you. To those of you that have complained of bad service, leave the bad energy outside and help protect their space. 🤷🏾‍♂️

Friendly, knowledgeable and brilliant service!

Its not just about new bikes, the service here is stellar and fast and effective. I brought in an older bike for a tune-up, then took it out for spin afterwards and had one of those moments where you say to yourself, oh, so this is how its supposed to ride! I dont want to go home, I shouldve had this done much sooner. Truly well done. And as mentioned in other reviews, the gang is Covid-careful.

Purchased some lake mx238 bike shoes from these guys. Absolutely premium. The shop guys are extremely helpful and create a good buying experience

If I could give more stars, I would! The staff in the shop have now saved me twice! Early in the pandemic, they made time to assist me with a tire change for my newly acquired electric bike and accommodated me in under an hour. When I got another flat that stranded me on the 59th St. Bridge, the fantastic crew let me make a special appointment - at a time when they would normally be closed - so that I could safely get my bike back to Queens and have it available for my commute the next day! Again, they serviced my bike in under an hour and even adjusted my front brakes as a courtesy (and without me asking) during my tire change.I cannot say enough good things about this shop! Friendly and knowledgeable staff in a fun and welcoming environment. I make it a point to get all of my gear and parts here versus online shopping. The human connection and service make this a place I love to support!

I decided to purchase my first ever bike at this shop and didn’t regret it for a second. The staff was super helpful, they went over on how to fold and unfold the bike for me, were able to answer any questions or concerns I had. They were even nice enough to built the bike the same day which was the best part. I live pretty far and couldn’t afford to drive to Manhattan again in a while. Thank you so much guys! You are the best :)

My favorite bike shop. Mechanics are extremely knowledgeable and efficient - very personable and actually care about their quality of work.

Great shop. Went in thinking I needed a new chain and cassette. The mechanic took one look at the bike and knew what advice to give. Turns out I just ride too much in the higher gears. This shop both saves money and will overall improve your experience on a bicycle. I had no idea I had been riding incorrectly for years. Now my bikes last longer!

Great staff, and great mechanic. I highly recommend this place, specially for folding bikes.

This bike shop is very special! Shane, Sam are extremely knowledgeable about bikes and bike’s components, they are very friendly and welcoming and never rush you and always ready to answer any question and help. The sales persons are very patient and knowledgeable as well. The Mechanics are absolutely fantastic, dependable, talented, knowledgeable and very helpful. I have been going there almost 10 years and it is a Gem of a place. Highly recommended with lout hesitation.

From my first experience with Sam, Shane and the rest of the crew I have been extremely happy and incredibly satisfied with the level of service, knowledge and professionalism shown by this group. My first encounter was when I brought my bike in after a crash figuring I was in for either a huge repair bill or possibly having to buy a new bike! A few hours later I got a call that the bike was fixed and ready for pick up and that there was no charge! No charge, no bill for services rendered, well that made me a surefire loyal customer and made my bumps and bruises that much less painful! Regardless, Sam and Shane are always friendly, knowledgeable and straightforward. I recently went all in on a new bike and they were fantastic in getting me on the ride of my dreams, bike fit, geometry, mechanics and art work, in one perfect bundle for me. They even helped me sell my old bike! I have bought and will continue to buy from them all manner of wheeled conveyances and equipment, scooters, a new bike for my son and continue to support this great neighborhood bike shop! and its amazing staff!.

I broke the derailleurMount on my hybrid. They had an emergency bracket. Fixed it right up. At the time I was a homeless guy on my bike and they looked out for me

Great staff! Very helpful when I purchased my bike online and had it built in their shop. Also, more importantly, they are very strict with their health & safety policies due to COVID. Id like to thank Jeff as well for diligently answering my emails for bike updates.

Well stocked bike store, can get almost anything you might need, from high-end bikes to lights for your winter rides. You can also get you bike fixed quickly, I have had punctures during my daily commutes fixed here twice.

Was doing deliveries bike broke down took it in and looked at it real quick for free took it in gave it a quick tune up

Yeah, I just went to put some air in my tires and I didn’t even had to enter the shop. Someone came out and helped me as soon as I arrived. Helped with my tires, super fast (the front one was missing a little piece). Great experience, would come again!

We first heard about Bicycles NYC when we were searching for a bike shoe fitting expert a couple of years ago. We came across Sam Richardson (aka The Spin Shoe Guru), and he did a fantastic job of finding great bike shoes for my wife (very thin feet) and me (very wide size 15 feet). He also did a great job in adjusting my cleat position for minimal wear-and-tear on my knees.Beyond that, the whole staff at Bicycles NYC is friendly and quite knowledgeable. Well worth the trip to 3rd Avenue.

All the other workers were helpful as well but not on Rodneys level. The store isnt the biggest Bicycles NYC but its service like this that will keep me coming back. Also, according to Rodney Bicycles NYC has a really great return policy and great perks for getting a membership i.e. getting back annual dividends.

I bought the bike of my dreams here a couple of years ago and it still rides and looks like new. The staff were very informative and helped me get a bike that had all the exact features I wanted. I got a free tune up from them last year- for a small chain issue.

Good and pro people.Strange thing here in Manhattan.

Such a great neighborhood bike shop. I could share a story about astonishingly good customer service on a bike that I had purchased a year earlier. They spotted an issue, and went above and beyond to make it right… and I wasnt even asking them to do so.

First class bike shop. When my bike was stolen they gave me a loner while my new one was on order as I needed my bike for work. Everyone who works there knows their stuff and is helpful in EVERYway!!! I would NEVER order anything bike related online as I want to give the locals my biz and Bicycles NYC gives you the service and personal attention back in every way. Love ‘em!

You can buy a bike anywhere; the question is care and service you receive after you walk out the door. Purchasing a bike from Bicycles NYC was the best decision I made. There were some issues with the tires that came with the bike and they took quick and professional care to resolve the problem. Gears needing some adjustment: stop by the shop, quick fix and off you go. Shout out to Sam and Sonia for making my biking experience a positive one.

I got ripped off. paid $15 for a 15 brake adjustment. nothing changed. front brake still rubs. does no one take pride in their work anymore?

These guys are the best. Always affordable, and quick! Turn around obviously depends on how busy they are ( always seem very busy!) but it’s never taken more than a day to get my bike back. Went in today for a bit of work and walked back out in about 25 minutes. Guys are Really knowledgeable and super pleasant. Highly recommend.

Lots of COVID precautions (a good thing!)- two customers in the store at a time. Definitely call ahead if you need a repair since they are very very busy. I went to get a new saddle and the staff was very knowledgeable and quick to ask if I needed help.

I purchased my bike here 5 years ago when I lived on the UES. I now live in the West Village but they are still my go to bike store for all my needs. Why? Because their customer service is second to none. Any time I have gone they have adjusted my bike or given me a tune up without any run around. The employees listen to your questions and give you valid answers that make sense. Thank you Bicycles NYC!

Great place to buy anything bike related, friendly and knowledgeable service From Lucas, I’ll definitely keep coming back

These guys are 2 Legit 2 Quit. The manager is friendly and very fair. The mechanics have some real diverse experts on the team. Quality product and Superb custie service. You won’t leave unsatisfied. Pause

Bicycles NYC goes above and beyond what is expected of a bike store. Vince was exceptionally helpful and delivered customer service that I haven’t experienced in years. They treat you like family and invest the time needed to make the right decision. I will be a long term customer of Bicycles NYC!

Its like a great shop. I heard to my relative thats a good shop.

These guys LOVE bicycles. And everyone is a font of knowledge. I enjoy their banter (e.g. I went in to shop for a lock for the Specialized hybrid I got there and one employee said get this and then another employee was like no, get that, its better and then they have a friendly debate, each one extolling the benefits of the one they had recommended.) 90% of the time you go in the store, you can hear a convo or debate about bikes. Thats unlike any other retail store Ive ever been to. Mostly, you have to interrupt two people having a conversation about their weekend plans. Ive not needed a repair yet but I will be bringing my bike back in for a tune-up. The vibe in this store is just what I want from my bike shop. The people are friendly and the selection is great. I had no idea what I really wanted but when I told them what my cycling habits were and my needs and future goals, they knew exactly what I needed. I would have selected a large frame, but they said XL would be better. So far, they have been right about everything. I HIGHLY RECOMMEND this store.

Sam and everyone is Terrific!!!

This is written in June 2020. In a couple of years time anyone reading this just wont believe that I walked from the Heights to the UES to buy a bike. But I did. And Im glad I did. I got precisely what I wanted at a price that was more than reasonable, the staff were cheerful and helpful even though they were clearly super busy. And I felt valued even though its obvious Im a chubby. middle-aged and havent ridden a bike in 25 years. Fantastic experience.

I was appreciative to be helped for something small during this busy time for bike shops. Customer service always creates loyalty. Thank you Shane!

Been going here for years as my local bike shop but its now become kind of a Starbucks experience where 6 guys are serving 1 person at a time and they seriously overcharge for parts (e.g., $40 pedals for $75). I guess everyones an opportunist these days. Likely will order things directly online and service my own going forward...

Got some shoes, good service.

Excellent and extremely knowledgeable staff. Great bike fitters that really understand the individual needs of the cyclist and what their goals are and fit fit accordingly. Also great selection of components.

Nicest staff here! Highly recommend!

Super helpful. I was only back home in NYC for a day, and they were able to complete a key fix that day for me. Super nice which counts too!

Dropped in there last Saturday while I was on a run. Wanted to see the Gocycle GX in person. They enthusiastically sent me on a test ride. Also, walked me through a few other options, including some cargo ebikes that might work for my wife that wants to haul our kids around. Im going back in a couple weeks to place an order.

Spectacular service, good humor, very sharp prices for the quality. Top choice all around. Highly recommend!

Been going there for years. Great mechanics and staff. Always treated well. Never got bad advice. Good experience every time

Great and quick service on a busy day but this was definitely one of the more expensive flat fixes Ive paid for in the city ($26). Really reminds you what neighborhood youre in.

I am so amazed by this establishment. I spoke to two people over the phone and they were both super friendly and chill And the guy even remembered me when I walked up to the store. Just moving here from Miami I need to find somewhere that I could service my bike and I’m so happy that I found this place. I literally walked in at 7:03 and was out by 730. Amazing amazing time management and service. I love that they service all brands of electric bikes and will definitely be telling all of my friends about this amazing place. Thanks so much!

Wonderful selection of items with a staff that is very helpful. They will take the time to explain your options and whats best for you. Best bike shop in Manhattan.

Best bike shop! Always helpful, super quick and efficient, prices ok. Just wish I could take you with me when I return to Europe next year.

Excellent bike shop. Their prices are right (for the neighborhood), the service is excellent, and the staff is knowledgeable. They have the good vibe that makes you love biking in New York. Highly recommended.

Its difficult to fully describe the level of expertise and service provided by this shop. Sam helped me and my girlfriend source and fit a pair of road shoes and was very thorough in the process. He provided very insightful advice of cleat placement for my girlfriends pair of shoes and was brutally honest about the marketing myths of certain shoe attributes and provided with what we actually needed. In conversation with Sam, he clearly knows the up-to-date news about cycling shoes and is seemingly active within the community of shoe fitters and designers.For my pair of shoes, he helped me source a properly sized shoe and I scheduled an appointment with him for further cleat fitting beyond the initial advisement. The additional cleat fitting is certainly needed given the time I put in the bike for training and racing. The price was fair and good investment given how critical (IMO the most important) these contact points are on the bike. Sam was patient throughout the entire process and provided insight on each phase of the fitting. The fitting looked to maximize efficiency and power output and provided support for injury prevention but will need more time on the bike to empirically make this judgement fair. Will look to update this review in the future.

Had a flat on the back tire of my electric bike. Brought the tire in for a new tube. The first time I took the bike out after getting the new tube it popped. Got it replaced again. 1 week after the second replacement it popped. Brought it to a different bike shop and they recommended I use a stronger tube since my bike is electric and gets heavier usage. Bicycles NYC gave me no recommendations and used the wrong tube twice. Only reason I give it 2 stars instead of 1 is because they gave me a slight discount the second time around. Not using them for repairs again.*EDIT*Reply to owners response:The tire was in fact the culprit. It was very worn down after 1,200 miles of use. The problem was, you werent able to identify that and suggest that I replace my tire. My rim strip was also extremely worn down and needed to be replaced which you also failed to suggest. Ill assume your intentions werent to consciously keep this information from me, but itd be hard to blame for taking my business to a bike shop that gives me all this information upon a quick inspection of the tire and provides me with reliable repairs.

Excellent experience, and great customer service!!Would recommend.

Hi guys, okay, l was in 3 Bicycle stores in upper west side before I got here, and no one fix my problem, and Could not fix my problem.SO TO THE POINT! BNYC JUST GAVE ME Such a good customer service I didn’t need to wait for to long actually barely waited maybe two minutesGuys thank you for who you are !!So guys This is the store you BNCY do the best Customer service.what’s funny isIts just 3 blocks from where I live, and I didn’t know

These guys are patient and knowledgeable! I would recommend this store to anyone who is looking to buy a bicycle, lifetime tune ups as well!

Low quality labor. Overpriced. I had a tech specifically tell me his service was normally $15 and was going to charge me $20 just because. Bike was tuned up less than a month ago and already had one pedal come out of it and a tube completely go flat.

This was my go-to shop while I lived in New York. Hands down best shop if you’re in the UES. Very friendly, knowledgeable, and helpful staff. Highly recommended.

This place is great! Lucas was very helpful and generous with advice. I felt very welcome and was pleased with the excellent service. At no point did anybody jump down my throat with sales. I was given a number of options for bicycles and helmets and left satisfied. Has an excellent selection of bikes, accessories, shoes and helmets. Will definitely return for any of my cycling needs.

Amazing products for enthusiasts. I haven’t found a store in NYC that comes close to this one. Recommend to everyone.

Sam, the manager, and staff are helpful, knowledgeable and attentive to the needs of their customers. A great bike store!

Luke and the rest of the Bicycles NYC team were incredibly supportive, knowledgeable, and eager to help. I stopped in to check out a specific model of bike with no way to bring it home. They were more than willing to assist me with clear understanding that I would not be making a purchase.Luke set up the bike, shared secrets for navigating traffic in Manhattan, and sent me on my way. He explained how belt drives and hydraulic disc brakes work with a deft sense of humor. His easy manner was instrumental in me feeling comfortable on a new and unfamiliar bike in New York City.I would recommend Bicycles NYC to anyone in the area looking to buy or rent a bike. If given the chance, I wouldnt hesitate to spend my money in their shop.

Went today to possibly buy a new pair of lake shoes. First off all these guys are super responsive . I sent them a text over google and they responded immediately to let me know that they had what I was looking for . Sam dealt with me . Anything I say about Sam is an understatement. He is by far one of the most knowledgeable fitters I’ve met. He really took his time getting to know my feet!(which are terrible btw). Gave me enough information to make a decision. I didn’t feel pressured to buy anything which is always a plus but I’ll definitely make it my primary store in the future

Super great guys who know their stuff. They are my go to dealer for everything.

The customer service at this bike shop was amazing. I showed up with a fender dragging against my wheel and flat tires. They had my bike fixed in 10min and didn’t charge me!! I will be back here for sure.. thank you Sam!

Friendly, professional, efficient service. Never been disappointed by the the service, products or prices.

Will is a grade-A bike mechanic, would refer everyone I know to this bike shop. All staff are friendly and helpful. Bike shop is reasonably priced for the neighborhood

Def don’t use this servise if wanna save $I came here with two broken bikes. One was it seemed to me had soft wheels needed to be pumped, another one had more serious damage(not experienced biker, so wouldn’t know much about). First, lady on a front desk told me that one of them(most damaged) would cost around 50$, I agreed. Meanwhile the mentioned that second bike would only take a few min to fix without mentioning the price, but making it sounds like it’ll fast and cheap. 10 min later it was ready, but somehow price for first bike grew from 50 to 120$. I decided it’s too expensive for such a cheap bike and declined repairing servise, than they charged me 50$ for another bike, without telling me upfront that it’ll cost so much.. very unpleasant experience and feels like I got robbed

I dont know where to begin. These guys bring the bike shop experience to the next level...The combination of experience, knowledge and attention to detail is the standard treatment each and every time I have a need or want with my bicycle.

Fells like home. Except nobody yells at me here.

Had a disc brake issue that Adrian was able to fix within an hour. When asked, he was happy to explain the repair and I learned to never depress the brake lever of hydraulic disc brakes when the wheel and rotor are off the frame. Adrian showed me the repaired brake pads assembly which helped identify the exact cause of the problem which will prevent a recurrence. Thank you! I’ll be back.

The people here are awesome. It’s very obvious they are passionate about what they do. I took my scooter in to have a flat replaced and I’d go back just to hang out with these guys.

I was recently gifted an E Bike from my mum and I was looking for a place that I could use as a port of knowledge. I came across this establishment and was encouraged by all the reviews. Upon my arrival I was greeted by a gentleman who couldn’t even be bothered with me, not a big deal these are stressful times and I was giving the benefit of the doubt.I had explained the situation and my hopes in potentially making this my port. Unfortunately the gentleman treated my story As just that a story and I as some guy that had come into this ebike by some “other” means. To the gentleman’s credit he did adjust my seat I even offered to pay but he refused.I asked of alternative seats for comfort But was told “this is as soft as they come” a bold faced lie. I was incredibly put off by the whole experience. I can gladly show proof of purchase and any other bono fetus needed. I will take my business elsewhere I wish them well.

Jeff and team were extremely helpful with purchasing a Gocycle GXi and several accessories online.Jeff coordinated quickly with Gocycle to ship the Bike and accessories from their Boise, ID warehouse.He also worked with “Bike Flights” to ship the bike to my home in Philadelphia, PA. (I don’t live in New York city but travel fairly often to NYC. Bicycles nyc wast my best option for Gocycle reseller and authorized maintenance/service)All in all, I received the bike at home in Philly today, just two work-weeks since I first reached out to Bicycles NYC (I don’t think there was any other way to get the bike to me any quicker. Especially during a pandemic and extreme high demands for bikes/service they are experiencing).As such, I’ll be able take the Gocycle for a test drive tomorrow and do my first 15mi commute to work on Monday!!!Thanks again all and look forward to meeting in person when I bring my bike for the recommended checkup after the first 100mi of riding.Thank you so much!!Sebastian

Sam, the spin shoe guru, really knows his stuff. Forget about going on line. Sam, who keeps what seems like a huge inventory, figured out what I needed based on my particular feet, body, shoe needs, and cycling style. Then he brought out options at different price points and features. I went away happy and very impressed. I bought a great pair of shoes with a guarantee that if I wasn’t satisfied (after using them), I could bring them back. Wow.