Excellent service! Ricardo was very helpful in making things easy and fast, and Alberto is a fantastic mechanic, very thorough and who takes time to explain you what needs to be done on your bike. A wonderful team, both professional and nice to work with!

Ricardo went above and beyond.He listened, did all in his power to help me out and restored my bike’s vitality.Great customer service!You could immediately feel that Ricardo has a good heart, and is a great man.If you haven’t promoted him already please do so.

Fantastic service. Evan, Ricardo and Alberto are a stellar team. Alberto went the extra mile to both do a quality service, and also show me what what done / how to keep properly maintaining my bike. overall an easy / quick experience too, service completed in

Super cool bike shop great staff and to top it off the manager Tony is well familiar with my 90s Gt performer (BMX) bike he was able to work on it no problem! Their collection of Treck road bikes are no joke! So I say come on down to w72st get yourself a Greys Papaya hot dog then walk a couple of feet towards the park and stop on it you wont regret it

Staff is great! I went in about a broken light mount, and they were able to give me one at no cost. As a Trek owner I know I will be back soon!

I went in shopping for a bike lock, and the salesperson was so pleasant, and she knew all about the products. I will definitely go back the next time I need anything for my bike.

Awesome staff. Mike .....He’s simply great. He put my Trek Marlin 7 together. No issues. And I went back to buy a Bontrager helmet. He explained the pros and cons. Very professional. Takes his time with you. hes thorough and attentive..... the whole staff are simply a delight. If you have any issue with your bike please do yourself a favor. And visit The trek store on 72nd street

Great people! Helpful, friendly, knowledgeable...just great.

Just like other reviewers stated, professional and knowledgeable staff, beautiful bikes and gear.I didn’t purchase anything, as I was just browsing. Their prices do range quite a lot from couple hundred dollars - $13,000 bike ! 🤑

Came in to buy a Wavecell helmet - these are safe, well styled and comfortable. Store had good inventory, well displayed and associates were pleasant to work with. Nice space.

The sales person was extremely helpful. She was very patient with us as we debated how to het a surfboard rack on the Trek. Very thorough.

Excellent shop with friendly staff. Been many times, always happy. Best in the neighborhood

Have had two experiences here: the first, a year or two ago, was great - really friendly staff, quick service, etc. The second, today, was remarkably bad. My wife and I waited 25-30 minutes just to drop our bikes off to be serviced. For the last 10-15 of those minutes, we were standing inside with our bikes, while 4 of the 6 employees in the store were neither helping other customers nor working on bikes. 3 of them were just talking amongst themselves. I understand that they probably have a limited number of mechanics and a limited number of workstations. But for none of the employees to come spend 2 minutes with us to understand what we needed done to our bikes was just poor customer service. We eventually left and took our bikes somewhere 15 mins further from where we live. Im not going back.

Super helpful with getting my baby seat selected, installed and working out all issues. Thanks to all @Trek UWS

Extremely kind customer service, unlike many other bike shops I have encountered, the people here were over the moon friendly, helpful & most importantly, completely non-judgmental. Special shoutout to Isabella, who was the friendliest soul & super helpful & accommodating. This shop feels totally welcoming, with no condescending attitudes that i have found to receive as a non-pro female rider. Would recommend them 10x over!

I went to my regular bike shop down the street with a minor tire issue - been going there for 10 years and have dropped a fair penny there - and they turned me away because they were too busy (I guess the onslaught of new customers due to COVID-19 demand has made me superfluous). On the way home, I walked past this Trek store and thought Id give them a try. The guy I met took the wheel from my hand, fixed the tire, and handed it back to me in 10 minutes. I asked, How much do I owe you? He said, Nothing. Dont worry about it. Im sold! Very excited to have a new bike shop that I can depend on.

Great service. They were on it from start to finish. Even managed to get information to the carrier about how to find the bike because I had to go out. Reassembled the bike perfectly, even washed it down!

Great bikes, better staff

You know those snobby bike shop sales people? Trek doesnt seem to hire them. Just a bunch of really nice, normal people, and a super clean and friendly space. A+

Great Customer service-LastOfRKind Reviewz

They went above and beyond to get some fenders installed last minute before a trip - thanks evan, isa, alberto, ricardo, marcus!!

Awesome staff. So excited for my new ride! Checkpoint ALR 5. Tony & Fabia were fantastic help during a crazy busy time for bike shops across the country.

These folks go above and beyond! Trek is amazing and their people are the best!

Knowledgeable and very kind. Roll on Trek UWS 72nd. St.!!!

Theres very little on the internet about how to swap the newer Madone SLR two-piece bar/stem pair for the terrible, utterly inflexible one-piece bar-stem combo that came on my Madone RSL. But Mike King figured it out, with great communication throughout and cheerful enthusiasm for a task that surely consumed way way more research and heuristics than the one hour of labor he billed for. (For $11,000 youd think Trek headquarters, with its 80 engineers in Wisconsin, would be a little more helpful than they were; they were pretty much useless -- we cant send you the headset cover; it cant be done etc. etc.)

The repairs I needed were fully explained, well-executed, and finished ahead of time.

Let me start by noting that I am a life-long rider of Trek bikes. I had them when I was as young as I can remember. I rode long-distance from Seattle to Minneapolis on a Trek. My Trek Domane road bike is in its 8th season. I ride a lot and I ride a lot on Trek bikes.My advice to anyone looking for service is to run in the other direction. Run from a bike store? Why not ride? Because once theyre done servicing your bike, its probably not going to work right.I brought my bike in for a regular tune up this week. It was having some issues shifting in the back gear. This was a glaring issue in the shifting, not some subtle tweak. I picked it up and took it for a ride this weekend and the exact same issue was still there. It didnt seem like anyone even looked at it.Its one thing for a mechanic to make a mistake, to mistune something. Thats happened to me before. When that happens, a good mechanic acknowledges the issues, fixes it, and owns it. Those are the businesses you patronize for years and years.This was different. They either didnt look at my bike, in which case I paid 90 bucks for my bike to stay in a comfortable bike hotel for a few nights. Or, the person who looked at it was so rushed, incompetent, or both that the person who looked at it missed it. I cannot be sure which it was, but thats not a business I need to frequent.In their defense, they claim to have fixed the issue. Thats nice. But its unprofessional to miss a glaring issue in the first place.Take my advice and take your business elsewhere.***Update after speaking to the store. They refunded me and seemed to understand the issues into the maintenance group. Review bumped to 3. I’ll give them another chance.***

The staff was soooo friendly and knowledgeable. I love my new bike! It is sooo light and smooth and quiet. I could have easily bought everything in the store. I cannot wait to take it for a long distance ride. I was like a kid in a candy store! I highly recommend TREK!

Came in for a bike, got a beautiful bike and feel confident I can come back with any questions. Staff superhelpful.

Very helpful, highly recommend!

This place is awesome and the staffs here were friendly and knowledgeable. Each one takes part in taking care of the customer which is very rare in many places. Thumbs up to the Trek team at 72nd and always hope you remain the same wonderful people. Thank you again🙏

Great products and service, highly recommended!

The staff here is the best! They are so helpful and friendly. Recommended some great rides, too!

Unbelievable service from The entire team. They were patient, knowledgeable, and even helped suggest a few bike models that fit my riding preference, height, and style. I could not have been more impressed with the service and knowledge of the two ladies I spoke with. Can’t wait to go back and buy a bike!

Great experience from Mike and Elisha. Super friendly and helped me with everything i needed. Honest feedback and advice on buying a used bike, free assessment, and I bought a lock and accessories

The store is clean, the staff is attentive, respectful and hard working. They are assembling my bike (which isn’t even a trek bike) and they are very communicative. There was a piece missing from the manufacturer which is not an error on Treks end whatsoever. I was contacted by one of the staff immediately, and they ordered that piece within the hour. They are WORKING in that store and working hard. And, Not only is the store adhering by all regulations to keep its staff and customers safe, they are open to building and repairing bikes that aren’t even Trek brand. That shows that they do not discriminate when it comes to bike brands and they accept all brands of bikes to work on.

Super friendly, knowledgeable, and attentive sales and mechanic staff. Great experience.

Great experience at this new store. The staff were professional, experienced and very knowledgeable, on cycling in general and on the details of Trek products. There was no pushy selling, I was given all the information I needed to make an informed decision. I used the Blue Book trade in that Trek now offer - this was very smooth and the offer for my trade was fair. The bike I wanted was ordered in, communication about the order was frequent and accurate. I cannot think of anything more I would want in a bike buying experience.

Customer Service at the UWS 72nd st location is outstanding. Every person I spoke with was very helpful and courteous. Evan really helped me find the bike (Trek Verve 2) that I had been looking for for months. He gave me all the information I needed in a kind and respectful manner. I have worked in Retail for 10+ years so my standards on good customer service are pretty high, and everyone here really exceeded my expectations. Trek customer for life.

Great service. I received my bicycle fender set at a great price and while there were some delays the customer service in the end was great. I was completely satisfied with how they resolved my issue and their promise to make things right which they did!

Always more than you paid for. I went in for my front brake to be fixed, and to tighten up my back brake, the guy said I needed a tuneup but they were too busy that day to do it. When I came back to pick it up he had fixed both brakes and tighten my handlebars for the price of my front brake. They always go above and beyond and are honest. They never rip you off like some of the other bike shops in this neighborhood.

Amazing customer service. Mike and his team are excellent. I had my daughters bike serviced (not a trek bike fyi) and it runs superb now. very trustworthy, no upselling/hard sale tactics. Everything explained and straightforward on costs. Will be back and recommend to use.

My wife and I went to the grand opening event to purchase a helmet for her. The staff immediately greeted us and offered their assistance. Our salesperson was knowledgeable and extremely patient, as he had to go down into the store room several times to find the right helmet for my wife. We were each given a card that offered us $10.00 off any purchase. We also received Trek t-shirts. I was so happy, I purchased a set of handlebar grips and a water bottle for myself. I highly recommend this bike shop.

So wonderful that this business is staying open for repairs! They were very accommodating when my tire blew out. They fixed the tire and gave my bike a tuneup, and patiently made the small adjustments I needed to have a comfortable ride. Thank you for being there!

Exceptional and friendly serviceI went to get a puncture repaired on a wheel and also get both wheels trued. Mike who was the service engineer and Ewan who was the customer relations person were both immensely helpful. Mike completed the tasks within 20 minutes and was extremely helpful in explaining what he had done. Highly recommend this shop. Both Ewan and Mike deserve their kudos!!

Great selection, amazing employees. Fabia helped me pick out a few accessories and she was nothing but kind, knowledgeable, and professional (especially patient, as I enjoy browsing). Prices can be higher than you might be used to but products are excellent quality.

Mike and crew @ 72nd st on the West side were awesome! Great communication since my bike had to get delivered. Very knowledgeable crew. Super friendly. Awesome experience!!! Definitely recommend going there.

Great bike shop. Recently brought in my older bike for some work. No bike snobbery here like other bike shops. Theyre friendly & ready to help.The guy really took extra time to make sure everything was working well. Very happy.

Great experience buying an ebike from this store. The salesperson was personable and knowledgeable and I got my bike in just a week. Careful Covid practices, too. One customer at a time in the shop.

Nice Shop and better workshop!!

I went into this store months ago to look at a Domane and Tori (she no longer works there) could not have been more helpful. I couldn’t buy the bike at the time but I kept going back to look at it. I was thinking to myself that I’m the guy who keeps going and looking, wasting the staff’s time and never buying. Yet, every time I went in I got the same enthusiasm from whoever was working. These people love matching customers with the perfect bike, even down selling me at one point. Anyway, months go by, Covid happens and my purchase gets delayed even longer. I finally make it back in July, and they all remembered my name and and the bikes I was looking at. After endless discussions I chose a Madone SLR and could not be happier with my purchase. It’s not just the bike, but the whole experience. Dropping that kind of dough is a big deal and Tony, Mike and Evan made me feel so comfortable and confident with my purchase. When the transaction was over I was thinking I should take these guys out for beers. Everyone at this store is professional, knowledgeable, friendly, AND THEY CARE. As long as I live in the tri- state area, this is my bike shop. Walk in there, see how you are treated, and you won’t go anywhere else either. This is the best customer service I have ever experienced in any type of store. And while I’m here may I suggest taking the Madone on a test ride, it will change your life.

Excellent service and very knowledgeable staff!

Trek on W72nd did a full tune-up of my 12-year-old bike, and it rides like new (and sounds much quieter!). I highly recommend their service department.

Riki and Mike were great. Got me on a new gravel bike in under an hour. Good advice and terrific service.

Sales person was very helpful

The staff is helpful and friendly. I had my 20 year Trek serviced recently. The cost of repair work was reasonable, and the work was done quickly. I am very happy that this story opened in the neighborhood.

Mike and his team were great.Thank you so much...

Great store! Everyone is super helpful and knowledgeable

Great service, very professionalgood adviceand all with a smilethank you

Great store, super friendly and knowledgable staff. Fully recommended!

Staff was amazing, I shipped my bike across country and they did an amazing job with the rebuild and completed within 24 hours. Highly recommend.

I like the bikes, their designs and the different types. The staff are all very friendly and professional. The store is organized and modern.

Love the customer service bought some pants with padding

Very fast and reliable! 😀💪

People are very nice especially Andrew and Michael who helped me solve some bike issues. Also the labor price is reasonable and it works very well.

Glad to have this shop in the neighborhood! Broke a spoke and they were able to quickly measure and cut some new ones for me.

Customer service was excellent and because of that i would up with an excellent shoe.

Very helpful and pleasant

Great staff and service!

EXCELLENT

Good service and advice.