Hector, Chris and Jim are awesome to do business with. Truly professional. They really are very classy people, you would expect from a Mercedes dealership. World class experience is what sets them apart from the rest. They are very fair! I’ll recommend them to everyone.

I took my new to me Mercedes in for an airbag recall. I was able to quickly schedule an appointment, was quickly greeted upon arrival, and taken right in to see a service representative. Easy communication was set up by text and I was notified when the work was completed earlier than expected. The work was completed without issue and I easily picked up my just washed car. I was treated well through the entire process and it was done with ease. Thank you Mercedes-Benz of Monterey!

It was a great experience at the dealership! In this market it’s hard to find something that makes sense, and the sales team was quick to find the perfect fit for us. Sales person Yahaira Winters and Chris Darnell were patient, and you could tell that they care about getting you the best deal possible.Again, thank you guys and we love our GLB250See u again for our next purchaseJ & J

Mercedes Benz of Monterey is top notch. They were professional and took great care of my car. Thank you very much!

Excellent service and prices reasonable for a Dealer.Only problem is they don’t offer a shuttle to take you home after a Drop off.

Great experience. Don Oster, was a great guy. Salesman #1 in my book.

Absolutely fantastic.Had the best car service ever.All the issues were addressed professionally and successfully.Even the Shuttle service was perfect.I highly recommend Mercedes Benz of Monterey.

The service advisor Joe was thorough and efficient. The service technician completed my repair and service B did a great job. Based upon my experience I highly recommend them.

Thank you so much for accommodating us as soon as we drove in with an issue. We really appreciate you adjusting our tire pressure at no charge. What a nice experience.🤙🏻🤙🏻🤙🏻

Had a very prompt and attentive look at my tiresuneven pressure, even though I had arrived unannounced. The pressure was corrected and I was on my way! Impressive, and I was very grateful.

We have come to expect great service from MB of Monterey and Joe Campo provided that service to us last week. Unfortunately, we had a small issue after we picked up our car, and Joe was kind enough to send a driver to Santa Cruz to pick up our car and re-deliver it the next day. Why would we go anywhere else when we can get the best right here at MB of Monterey. Thank you, Joe!

Your service was excellentLove my car as wellThank you

I’ve been dealing with Mercedes Benz of Monterey for years. And the staff and service has always been excellent!I highly recommend this company if you own a Mercedes or are thinking of purchasing a car from them.

Mercedes of Monterey identified and resolved 2 issues with the cooling system on my ‘95 C220.The car is now running like new. I’ve had my car serviced by them for many years and they do a really good job.

Excellence, professionalism, knowledgeable,follows up, and patience, best describes the personnel at Mercedes-Benz Monterey. I have leased, purchased and utilized Mercedes-Benz services and maintenance of my Mercedes since 2003. I have experienced the best services at Mercedes-Benz of Monterey and recommended friends and family members to this dealership.

We had an emergency repair that was time sensitive. The Mercedes team was responsive and delivered exceptional service. The follow up and customer service was stellar. Our car was repaired within the time promised including a washing.

Thank you Stacy for the excellent and professional service provided. It feels good to have good customer service again at Mercedes of Monterey… Happy with the change!

My experience has always been good. All the people whom I have come in contact are friendly, professional, and easy to do business with.

Very friendly and professional. It was an easy transaction and there were no surprises. Very nice dealership. Great communication. Thank you!

Really appreciate the communication with Julian in Service - worked diligently to get our Mercedes finished - thank u

Don is absolutely wonderful!!! Great experience all the way around. Best dealership I have ever purchased a car from!

We worked with Pat and she was fabulous. We bought a pre-owned Mercedes 300 GLC and she did a great job of walking us through all the features of the car and all the new technology. The experience was also quick and easy. Highly recommend Pat and the dealership!

I stopped taking my Mercedes to this dealership two years ago because they upcharged me $1,000 for air filters and other maintenance parts that were not due to be addressed without my authorization. Gave them a second chance today and they were back at it trying to get me to pay for replacing a bumper after one of the sensors fell off of it. Never going back to this dealership. And if you doubt my experience consider this. Why is this the only dealership where you can get same day appointments where others are booked out weeks?

Second visit and problem still not fixed. Brought in car at 8:00 am. Didn’t start work until 3:00 pm. Ordered wrong part. Called twice to check status. No one called back. Waited 25 minutes on hold with dissonant music. Was disconnected once. Had to call back and start in que all over again. Your service has deteriorated badly with new owner. I will share this story with friends.

Eldon did a GREAT job. He got my car service completed in one day in addition to replacing a road fault damaged tire. Thank you very much, Eldon and the service team.

I found the service here, led by Joe Campo, to be first rate. The work on my car turned out to be an extended warranty from Mercedes-Benz. My car was ready when promised, they performed a complimentary vehicle inspection, and sent a Lyft driver to pick me up. ~ Miluna Fausch

Excellent service from beginning to end. Thank you Joe Campos for great communication throughout the entire process.

The maintenance tool too long and I was never informed of the progress of the repair. I expected so much more from this luxury car dealership!

Joe Campo was my service advisor on 08/05/21 It received excellent service will definitely ask for him next time I service my MercedesThank youRobert Hernandez

Stacy is always so nice and patient with me. Very knowledgeable.

Excellent interactions from intake to payment. A very good experience.

Outstanding …Eldon is a very good service representative

Very good Service and Maintenance Department.Excellent customer service from Julian.

Joe Campo was very professional and a pleasure to work with. The mechanic quickly & efficiently completed the repair with attention to detail.

Patsy was the best! Excellent customer service and smooth process in purchasing a new car!

Great service. Car was ready before projection. Joe Campo and the Mercedes crew did a super job.

Terrible MB wants to charge me to ONLY put AIR IN MY TIRES!!! I usually frequent fletcher kones in Newport Beach, however, I was driving home from Santa Cruz when I noticed my tire seemed low for the long drive. TERRIBLE!!!

Julian did a great job with managing my most recent service

I have not heard the best things about this dealership but I decided to go anyways only to be treated disrespectfully and one of the sales person Gabriela was condescending and rude towards you and thinking that she was better than you. I would never recommend this dealership. The cars were nice but I would never own a Mercedes because of this dealership and I would not want to give them business or have to deal with them for service work

Gabriella is an evil and deceitful sales-person. I would never want to see her ever again. The only way Id go back there is if they offered me a car for free. She yelled at us instead of assisting us. Horrible customer service on all ends.

This place does a great job

Pleasant and great Customer service.

I love my new car! It’s the second Mercedes I’ve purchase from Monterey Mercedes. Gabriella is was attentive to my needs. She listened and was able to find the perfect car for me and then followed through on everything she promised me. I felt cared for and the service was wonderful. It was a great experience and the whole team was amazing. I will never purchase a Mercedes anywhere else.

Justin Delgado was a huge help fixing my center console problem on my S63 Coupe. I was in and out of there in 15 min. Great service experience, friendly staff, very hospitable. Thank You again!! A+

Gabriella and the team at Monterey Mercedes Benz made my car buying experience an enjoyable one. Gabriella is an experienced professional and it shows. She listened to my needs and helped walked me through the process with patience and kindness. In the end I walked away with the perfect car for me. Gabriella has my vote as the best salesperson I’ve ever worked with.

Very nice knowledgeable folks work here. Bathrooms are always clean

I cant say enough great things about this dealership! This is my 10th Mercedes but only my second purchase from Mercedes-Benz Monterey. After my last two experiences I can say Its worth the drive for the selection and first class service. I specifically want to thank Jim in the finance department. Ive spent a lot of time in these offices over the years and Jim made it my best experience yet. Youll fall in love with him. 5 star service, 5 star dealership, truly EXCEPTIONAL!

Slow with responses and outrageously high prices for services

Excellent service. Great people.Notification had some delay.

Very accommodating, understanding, and quick!!!

I paid for Mercedes Benz service and overpaid for basic oil change. When you buy Mercedes you expect a level of quality and professionalism with the service. The service was cut rate, they didnt even wash my car of or offer any me any water or coffee. Jiffy Lube offers coffee while you wait. Very disappointed in the whole experience and will never go back for service. Justin Delgado was a friendly and nice advisor, he did what he could do.

I called with a simple question, in which they could not give me a simple answer.

Great service 👍

Awesome experience, really helpful!

Im only rating the service, since I havent bought a car here. They did a good job but this was the most expensive service Ive ever had in my life, two minor tasks cost $600 in labor. They charge $190 an hour which is the highest Ive ever seen. $200 of that was for a simple firmware upgrade, and $400 was to fix a rodent chewed wire.

Even with some communication issues (mostly mine) with appointments, they still drive to make things work. Constant communication and follow up.

I just purchased my third of 4 Mercedes Benz vehicles from this dealership. I typically purchase CPO vehicles and service them at the dealership and trade them in when the CPO or extended warranty expires. I put up to 25k per year on my cars so I see the service department on a higher frequency than most, sometimes only a few months between service intervals. About servicing at the dealership... Ordinarily Id rather go to a good local shop and save a bundle. But These guys have always been reasonable and... really ... $3-600 in routine maintenance every 10,000 miles for a car is truly cheap. And I have always gotten nothing but straight talk and a fair shake from the service reps. So... I just purchased my most recent Mercedes 3 days ago. I had a really easy experience with Gabriella, who also sold me my second car about 8 years ago. I was surprised when she was able to call up a couple of personal details like why I drive so many miles, after such a long time. Anyway... it was again an easy experience (especially compared to the usual BS you put up with in a typical car dealership) and Ill continue to do business with them, and service my vehicle there.

MERCEDES BENZ OF Monterey is the best .

Clean fast efficient.

Gabriella is the epitome of a shady salesperson. I called to purchase a particular car, and Gabriella kept selling me a different vehicle. Then I wanted to buy a new A-series they had on their inventory. My bank gave me a perfect loan for that car. Gabriella then lied and said the car was sold, and I found out five days later that they still have it in stock. She is a liar and very rude. She has terrible comprehension skills. If you want to buy from this dealership, stay away from Gabriella.

Excellent service from this dealership. Don is the most honest and nicest salesman I have ever have experienced. The Sales Manager and the Finance Manager also were great. The best experience we have had buying a car. Thank you!

Great customer service in both the sales and service department. Its nice to go to a dealership that just lets you look for what you want and not what they want to sell you.

Exceptional service.

Bad service. Justin Delgado was the only friendly and nice advisor. He is a great employee 5 stars for him. There’s bad communication with everyone else. Eldon Davis helped someone before us who arrived after us. The lady receptionist is rude as well. Don’t go here, they are not attentive what so ever.

Jim in the Parts Department is amazing. For more years than I can remember he has helped me find even the most tiny little OEM Mercedes parts to keep my fleet of awesome and priceless vintage Mercedes on the road. If not for Mercedes, and their amazing staff! I would give up driving altogether. I detest new automobiles which I find to be unreliable, impossible to repair, and ready to strand me on some deserted highway. While my vintage Mercedes come with an entire set of gorgeous tools to do repairs on the go -- yet the cars never break down anyway. Thank you Jim at Mercedes. Have a great day.

I like the old staff..they tried to sell me tires when I had just bought tires the month before..smh I dont take it there anymore since my car is no longer under warranty

The parts department is fantastic team, always they go above and beyond for me, been years i go buy parts from them and every time they absolutely do their best. Very disappointed from the dealership management for stopping giving military discounts for all the brave soldiers who gave the ultimate sacrifice, but its not fair to give the part department less than 5 starts because its not their fault its the management!

Ive been there a couple of times...nice staff.. friendly and helpful..parts arrived on time.. parking is a bit of a challenge..but do able..if you own or wish to own a Mercedes Benz this is the place to go..

I love Mercedes, but so disappointed the customer service here.Sales Professional Gabriella Clifton is extremely RUDE!!! She yelling at me instead of assisting me.

I am writing this post for the most wonderful Salesperson I have ever had the pleasure of working with. His name is Doug Di Tullio. I have never had the purchase of a car go so elegantly. He will give you what you need in a beautiful package! Even after youve purchased your vehicle he will continue to be there for you, over and above the call of duty. I wish they could clone him. Thank you so much Doug!

Ugly strategy MB Monterey has to milk out customers.Parts are 50% more Expensive than other Mercedes Dealer thats ridiculesI showed them it list of other Mercedes dealer selling the same parts 50% cheaper and still they didnt wanted to reduce the price, its a rip off, nor can I get the OEM parts because they want you to buy from them. Its not fair... its n ugly strategy MB Monterey has to milk out customers.

Very courteous and friendly people. They dont push or make you feel uncomfortable. Always pleasant experience. Would recommend to anyone who is interested. No hassle, no worries.

I normally have given this Dealership 5 stars, but after todays experience I changed it to a 1 star. I brought the car in for repairs, in just a few days the problem we brought it in for came back. Supposedly they found no problems. No problem! Im just here to pick up the vehicle and go home. If the problem arises then Ill bring it back being the work is under warranty. The associate who helped me noticed that the car was dirty, she was appalled that it hadnt been washed while it was in service (as this is done quite frequently for customers). As she was radioing the associate to get the car clean... apparently a service advisor told her .... yeah were not washing this one. When our vehicle was newer they handed us the moon, it seems now that the car is a little older they dont care about ALL customers. I 100% felt slighted and discriminated against.... even the young man who was already in the process of having the car washed & the front desk associate didnt say anything against their company.... but they made a face.... as if they KNEW ... what was really happening! #treatallpeoplethesame.....oh by the way.... I have been getting a number of emails from the sales department telling me they can give me good money for my trade #Ha

Absolutely love this dealership! I go to them for anything, and everything that I need for my Mercedes. Ive gotten my car serviced there, and when my trunk had standing water by the spare tire. Mel is the man in charge of the maintenance, and everything when the cars that come into the shop, and thank goodness for him! My car was still under warranty at the time, so Mel hooked me up with a loaner car, which I had to pay nothing for, and I paid nothing for them fixing my trunk leak! The people there, the staff, are really nice, really helpful, friendly, and nowadays thats worth a million dollars, in and of itself! Highly recommend it if you need service or have any questions about new cars or anything! Thank you Mel!

Dont post reviews ever. But this was a great experience. Bought a used c250 for a good price and they treated me with respect. My wife and I would do it all over again! Not yet experienced the maintenance aspect yet, however. Great place so far.

Helpful

Great service department. I have used them over 10 years. Very competent. Nice people. Very fair with estimates and pricing

Took my 2016 E350 in for a battery malfunction. The facility is quirky, very little signage, and very tight driveways. The people are the best. And they do excellent work.

I just purchased a Mercedes Benz 2016 E400 from Monterey dealer at 498 Fremont St, and the experience was outstanding customer service. I would recommend anyone to try them, because they are the best based on my experience. It was quality people, quality product and quality service. Thank you for your great service, and my plan is to stay in touch.

Poor experience on multiple occasions. First time I came they had a guy perform an alignment on my car and afterwards it caused the traction control warnings to go off on my car. It then had even worse tire wear. They clearly made my alignment worse. The guy performing the alignment looked like he just graduated high school. Just FYI, they charge twice for an alignment compared to another shop. After this, I decided not to come back. The second experience was after I purchased another Mercedes and came to get the service records. This time they said they couldn’t print them out. Basically, very unhelpful. They claimed that they didn’t want the previous owners info on the paperwork which makes sense but they were not able to cut off their name or find a way to print it out without their name. They were rude to me, appeared incompetent and seemed to look at me like I don’t make as much money as the rest of their clients (little do they know that some people who make a lot of money don’t always dress the part)

Gabriella and the staff were wonderful!! Just Delivered our awesome GLC43. This dealer is low stress and very personable, great way to buy a car. Plus, Monterey is a very pretty location. Super experience.

The service here is always fast, polite, and efficient. They communicate well and offer shuttle services and loaner cars.

This place seems to be getting worst and worst...

We have been long-time customers, and can tell you from personal experience that the team at Mercedes Benz of Monterey (formerly Stahl Motors) goes above and beyond to gain a customer for life.From browsing to decision making, through negotiations, the sale, and delivery, Gabriella Clifton is welcoming, attentive, direct, honest, and more than helpful. Service Consultant Eldon Davis makes bringing the cars in for maintenance & repairs an efficient, smooth, & painless experience.As much as Im tempted to drive a Tesla (and I really AM!), I cant begin to get Hubby to consider buying or servicing a car anywhere but here; Now THATS saying something about customer service!We highly recommend Mercedes Benz of Monterey as a reputable dealer that stands by their work and their products.

This place is a Joke to the Mercedes-Benz image and world class customer service. Trust me folks, if you to any other Mercedes-Benz dealer in the state of California, and come back here, you will see the difference in professionalism and quality of service. They take the people of small town Monterrey for granted, im my opinion.

Came in with a tire loosing air. Clete helped me right away. Was able to get the tire fixed and was on my way within an hour. Thank you!

Amazing!! I HIGHLY HIGHLY RECOMMEND THEM! they seriously gave my husband and I THE BEST car buying/trading experience ever! go to them!!!!

Best place to buy a car. Awesome. Customer service too!

The service here was amazing and Deborah and Jim were great! Deborah went above and beyond to make my wife feel special and excited for her new car.

Phil Holmes is extremely knowledgeable and easy to talk too. Buying a car from him was an enjoyable experience and Ill definitely be going back to him in the future.

Professional and knowledgeable! Willing to accommodate my work schedule. Thanks Clete V!!!

Thank you Roy!!! You guys are super smart!!!! Still miss Chris. Hope he returns. See you soon. Thanks again.

GREAT STAFF. SALES ARE GREAT.

I just took my Mercedes into the shop today for the recall and I got a personal item stolen out of the center compartment . I find this very unprofessional and alarming from a company with such an illustrious reputation. I will never bring my Mercedes to the dealership in Monterey ever again .

This is my favorite place to get my car serviced. I fully trust them and they give such an amazing wow experience . Its a must you really have given them you business .

These guys are absolutely awesome! I was just traveling through and had a headlight burn out. With a Mercedes, I was expecting $60-100 with labor. Not here! They got me in as I was driving by, no appointment necessary, it costed me less than $14 after tax, and I was out the door and back on the road in 10 minutes! Best service Ive ever had at a Mercedes dealership.Thank you guys again!

First off, i would never go to a dealer for any reason because i have always believed for no reason that they will rip you off. i was astounded when i brought my2006 clk350 in to Mercedes Benz of Monterey. when others such as specialized auto and personal imported vehicle mechanics estimated a cost of 1500-3000 dollar fix, they found exactly what was the root of my issue and made my transmission shift perfectly again + turned off my abs and esp lights which had both come on.... and hold it... They did it for 280$ !!!! how over joyed can you be!! i went there hoping for a warranty and maybe a co payment on a expensive conductor plate and valve body for my 722.9 transmission. others had told me I needed to replace both, but thats the difference, they actually know more about their cars then anyone else. a speed sensor and i was back on the road again never to hit limp mode again... 5/5 stars, if i could give 10 stars for the free included car wash and the beyond excellent service i would. i would recommend this specific dealership to anyone owning a newer Mercedes Benz and would like the best in customer service or diagnosis on any problem. i went in thinking 1200$ at least, just so you can know the extent of my happiness with their service.

Great people really low pressure fair and very honest

Good for reapairs if you have a benz

Great service. See Bobby, best rep ever