Willy was very knowledgeable and I appreciate how he was not pushy in selling like Soo many In his field. A great experience that I highly recommend to anyone who wants honest, knowledgeable and friendly attention. Dont waste your time going somewhere else. Just go and ask for Willy.

If you need a mattress go see Will at Mattress Firm! Excellent customer service,took his time and listened to our needs. Easiest and fastest mattress shopping experience we have ever had! Walked out with 3 mattresses, next day delivery! Awesome pricing also. Thanks again, Will. We will be recommending everyone we know to you.

Alan was amazing ! Really took care of us very good communication overall ! Me and my significant other are polar opposites when it comes to choosing a mattress and he helped us find we both love and are getting tomorrow already! He had great knowledge for my spinal injuries and how important the perfect mattress is for me I am very happy and highly recommend you pass by and speak to him ! Thank you so much for the great experience and making is smooth and easy for us

Allan was incredible and knowledgeable regarding the differences between the different mattresses. His insight helped us make an informed decision as to our purchase.

I was helped by Willie Cordero at the Bird Road location. He was so helpful and extremely knowledgeable about mattresses. He gave me a great explanation on the history of tempurpedics and really helped me out with my budget. I learned a lot about mattress care and the right mattresses for different sleeping positions. Willie was very professional and straight to the point. Highly recommend visiting this store and working with him. Thanks Willie!

If you want the best mattress at a phenomenal price come to this mattress firm! Excellent prices and great customer service from Ariel thank you for helping me Im so glad i listened to her. She genuinelyhelped me, i was able to select the perfect mattress for my body type and sleep style.

Very upset with the service! After my delivery I had some things like pillows and matress cover still pending but every time I’d go pick it up they never have it. It’s been over a month since my delivery and I still have stuff pending to pick up and they don’t notify me. Worst service ever!

Purchased mattress, gentleman was very professional. Got me what I needed right away. Even set it up in n my car to take right away! It was on clearance. Didn’t try you park me after I told him why and for how long I needed just got the solution which was great. The only thing was he failed to mention, mattress was USED AND FAILED TO tell me. I would have bought a more expensive one had I known. In the this day in age we need clarity, especially with sanitation. Now I know the real reason for the waiver, not because it was on clearance but because it was already used and they don’t want a return. Never again! My fault tho! Should of asked.... just thought he’d be truthful!

Excellent service!!! 100% recommended

The sales associate L. Martinez was very helpful, he helped me to decide which mattress was the one that I needed was patient courteous and knowledgeable.

Luis Martinez was of great assistance. He helped me find the mattress that was right for me. Would definitely recommend him if you’re trying to find a mattress.

Exceptional service by the young man who helped me. His name is Alen. Went above and beyond!

It was a great experience buyingy new mattres at Matress Firm here in Miami with this great sele person named William Cordero.

William was amazing let us try a ton of mattresses multiple time till we found the one. He went above and beyond to help us get what we needed. If I had to get another I would go back here for sure!!!

Great service. Made you feel like you really matter. Truly recommend this store. Willie and Luis have exceptional customer service skills. Would recommend for you to visit them first.

We had a very pleasant experience choosing our mattress. Sales associate Alan was kind, patient and quite knowledgeable and professional.

Excellent service provided by luis tovio, great prices and overall service.

Great service luis tovio was of great help and great customer service!!

Good selection of beds, adjustable bases, normal bases, pillows, mattress covers, sheets, and more. Their King for the price of a queen sale is insane (in a good way) and on top of that, theyll give you a free adjustable base to go with your new bed during this sale. I saved about $1,800 on my purchase. The sales team is friendly and will go out of their way to help you. Right now they have 0% financing to help you with your purchase.

Excellent customer services, the rep. sales WILLIAM was very professional doing his job! 5 stars

Willy was amazing. Tried out a few mattresses and left with a perfect one. Great associate and very knowledgeable.

William Cordero greeted us at the door and it was 8:03.I saw they closed at 8 but he was happy to help and that he did.got us an amazing deal and he was very professional and knowledgeable with the mattress and power base I wanted.will def never shop at another mattress store!

Great location! The salesman Alen was very helpful and knowledgeable.

Ariel Dominguez was one of the most kind, helpful and outstanding worker there, she kept up with us if we needed anything and showed me other mattresses that we very good, she cared for her customers and I can say my experience there was pretty good for my first time

The folks at the retail showroom were nice and attentive. I was asked to drive 30 minutes to the Miami warehouse to pickup my bed frame. I ended up at a concrete factory because I was given the wrong address. When I called the warehouse asking for proper directions I was treated horribly. The attendant could have cared less if I picked up my previously paid for bed frame or not. “Attention to detail” please.

Luis Martinez was very nice and helpful. He talked to us about the different types of mattresses and the pros and cons to each.

When you go to Mattress Firm ask for Jeffrey. I am so pleased with the costumer service he provided. His knowledge and professionalism was very comforting in making my decision. He assisted me in choosing the best adjustable base for my needs and comfort. I will definitely be going back to Jeffrey to help me replace the rest of the mattresses and bases in my home.

Nice and kindly attention from Luis Martínez, highly knowledge about theProduct he sales. Cleanness store makes me comfortable for purchase

They were very courteous and friendly and helped us choose the right product for us. Even helped us put it in our car to take it with us. Thank you so much!!

Ricardo was great!Very knowledgeable and polite. Answered all my questions quickly, and he was ready with a price and alternatives right away.The scheduling was seamless and payment was even easier! Just want I needed.Thank you so much mattress firm!Always a great experience with your staff!

William and his associate were extremely knowledgeable and helpful. The helped us put together a turnkey solution for us within our budget and it was a far greater value than we were in the market for to boot. Highly recommend them!

We visited the Mattress Firm store on 9370 SW 40th Street on December 2020 to get a much needed new mattress. We were greeted very warmly by Allan and said that he was committed to help us find the perfect mattress for us. He proceeded to patiently show/tell us about the different mattresses and invited us to try each one to help us determine our ideal firmness and mattress type. We found our perfect mattress and learned a bunch thanks to Allan. Hia was very informative and made the entire experience a dream.

William cordero is the best on bird road. By far the best shopping experience on a mattress I have ever had

I had a very BAD EXPERIENCE because they didn’t help to carry the mattress, Mr Willy I think he is the manager told me to get the person who sold it to me to help me carry it cause they couldn’t help me, VERY UNPROFESSIONAL,, Unfortunately had to leave without the Matress!

I guess I’m not 100% rating the place but the customer service received by one individual. I went into the store with my husband and was not comfortable with the store agent that took care of us. I felt pressured to make a specific purchase. After shopping around I called the same store with a question and spoke to Allen. He encouraged me to go in and the experience was day and night. He made sure we had bed and pillow coverings when we lied down to test the various beds, which the other gentleman did not offer and explained in detail materials and differences in products. I don’t know if he is a store manager but he should be. I bought a tempurpedic for a lot less than the one the first person was pressuring me to buy. I got discounts, free pillows and free delivery. I was pleased.

William at Mattress Firm really helped me. The online customer service rep wrote down the wrong address and was sending my mattress to a totally different place. He quickly fixed the issue and called the Warehouse to change the address and delivery date. He then called me back to confirm and really went out of his way. I didnt even order a mattress from this particular location and he STILL went out of his way to help.I recommend this location for their great customer service.

I had an excellent experience at your Bird Road location today. The sales rep, Juan Torres was professional and knowledgeable. He found what I need.

MILTON EXCELLENT SALESPERSON VERY MOTIVATED AND INFORMATIVE OF TEMPURPEDIC MATTRESS I WAS LOOKING FOR. I BOUGHT IT I AM VERY CONFIDENT WHEN I TRY IT THAT I LOVE EVEN MY DAUGHTER BOUGHT A ADDITION MATTRESS. EXCELLENT SERVICE.

The sales associate Alen was very helpful and took his time explaining all of our options 🙏 We left the store with a new mattress and satisfied with our purchase!!! ☺️

Milton is the best, knows his stuff.

Very grateful and happy with the service obtained from the seller Luis martinez.. my husband and I we were treated like family 👍🙂

I was very impressed with the staff, the quality of the product amazing... Representative Jonathan extremely professional and caring expedited my delivery I received the bed and the bed frame today as promised and on time. I will definitely buy from your company again keep up the great work 👍

Allen is that dudeDefinitely up and beyond professional/helpful

Jeffrey was absolute pleasure to work with!! Highly recommend his service, he was extremely knowledgeable and very patient. I ask a lot of questions, and he took the time to make sure they were all answered!

Alen was very courteous and helpful. It was a great experience.

Beware of deceptive practice at MattressFirm.I bought what I thought was a great mattress it’s comfortable sleeping on it was great. But I’m less than a year the stitching was coming off all over the bed I got worried but I knew I had a warranty so it shouldn’t be a big deal so I thought. Here’s where the deceptive practice starts. I did my claim online it was approved andI got a voucher from mattress firm stating I can go in and purchase a mattress for the same price I purchased mine. When I bought my mattress it was on sale from $1500 to $1000.My same bed is discontinued the thousand dollar voucher I have cannot be used on a discounted or bed on sale. In other words if I go into buy a bed the bed could be $700 on sale but the list price is $1400. I would have to pay 1400 not the sale price. That is deceptive!Why not just replace my bed instead of making me try to haggle or take a bed of less value.I did see a bed that was comparable on sale for $1000 I liked it but I was told I could not have that bed for that price I would have to pay $1500 for the bed so my out-of-pocket expense would be $500 after I use my voucher I don’t understand it’s on sale for $ 1000. Shady and deceptive. It’s not my fault you sold me a bed that was faulty.

Alan was very helpful and courteous I was please with his service

Absolutely amazing staff!The BEST ON BIRD ROAD!No one compares to William!!!!

I guess I got the short straw. After the sale everything went sour fast. Ordered mattress & platform on 12/2/2020. Delivery was set for 12/21/2020. No call the day before to set up a delivery window. No problem, maybe they forgot. I went to the tracking web site and it said my order was delivered already. I called the store and was told they do that whenever they load the delivery truck. Then I was told it wasnt being delivered today. maybe 12/26 or sometime in January for whatever reason.If I had not made a call to the store to inquire about the delivery, I would have sat home waiting for nothing. I was told about the problem after the fact. Emails, texts, and phone calls are not affected by Covid 19.We all knew what the problem was [COMMUNICATION LACK OF]. No solution was offered. So I came up with my own.I found another mattress store. Delivery on 12/22 @ 9am.I just do not want to reward Mattress Firm for mediocer performance. I speni $100. more. Money well spent. Didnt want to spend it. But didnt wat to be held hostage by anyone else either.Cancelled my order with Mattress Firm. Feel alot BETTER!!

Great nice sales person

The customer service here is amazing! We were assisted by Jose, who was extremely knowledgeable and had the answers to all of our questions. His recommendations on what would be best fit for us we’re spot on! Couldn’t have asked for a better shopping experience and we will definitely return for all of our mattress needs!

Awesome customer service,from William Cordero!Thank you!

Nice service. Friendly staff

Great service by Alen! great prices!

Great service, amazing staff, knowledgeable and the bestMattress ever at a great price !!!

Alen Vaiente gave us excellent service!

This store has outstanding customer service. The sales representative, Jose, was extremely polite and patient. He showed me a wide range of mattresses and I ended up getting one for an unbeatable price. I highly recommend going here and asking for Jose!

The service we received from Juan Torres was great. He knew everything about all the products in the store and pointed us the right direction when we expressed our needs. I highly recommend Mattress firm if your are not sure which mattress to buy.

Everyone was so knowledgeable and understanding of my situation regarding my elderly mom.They assisted me in selecting the perfect mattress for my mom’s needs.The sales men were so helpful and charming.I would recommend them to all of my friends and family.Thank you again‼️😀

A perfect experience for a stressful perfect decision. Thank you! Jose! You made trusting you with a pricey decision comfortable and fully educated. Jose was the true winning factor that puts aside buying anything from anyone. If only car dealers were like him, oh how much easier that would be. Very knowledgeable, store had various options, great pricing, very reasonable and heard all my concerns. HIGHLY recommend. If I needed more than one bed, I would be purchasing from Jose again.

Ok

Luis was extremely knowledgeable on my options and responsive. Highly recommend.

Excellent service

I have been to this store several times, and each time Jose has been super helpful. He knows his stuff, is patient, will tell you what you need to know to get what YOU want.Btw, he’s not the typical mattress store shark!You’ll feel super comfortable with him, and he’ll take care of you. Go to THIS location and ask for Jose!

Awesome 👏 I was very happy I did it all over the internet. I am so glad

Luis Martinez and Jose Lavernia were extremely helpful in finding us the perfect mattress within our budget. They were extremely knowledgeable and provided expert guidance in helping us choose the best mattress for us. We’ll definitely be back here if we need another mattress!

Great selection and on point customer service. Jeffery was very professional and able to provide information on a wide variety of products. Im very happy with my purchase. Thanks!

My wife and i just bought our dream mattresses with Jose. We’ve never been treated so well. What a professional, knowledgable and attentive customer experience. We’ll never go anywhere else! We would give it a six star if it were possible. Excellent! ⭐️⭐️⭐️⭐️⭐️

Jose was very helpful and patient with all the questions in buying our king mattress. He went the extra mile in making sure we were satisfied with our purchase. I would definitely go back in the future.

Good Service but too expensive

AFTER THEY HAVE YOUR MONEY THE SERVICE BECOMES POOR. VERY POOR

We initially visited the tropical park location. After speaking to Melanie on the phone at the 93rd avenue location we immediately headed over. She was very helpful providing all information of sales and inventory. When we arrived we were pleasantly greeted by Jose who was just as wonderful and helped us with our purchase. This location is awesome. The workers energy and eagerness to help are fantastic! Thank you!!!

I wish I can leave 10 stars on this review.Well since the moment I called I felt the good vibes. William was very kind. So I was like I’m getting my new mattress here.William and coworker gave me all the info I needed to make my choice. I didn’t feel the pressure at all.They were very patient to answer all my annoying questions lol.Now I’m ready for a good night sleep 😴

I always enjoy buying a mattress here! The salesman was very friendly and welcoming. He took time to help me find the best and most affordable mattress for me. I always recommend others to buy their mattress at Mattress Firm, it is one of my go to places to find a great mattress!

I had a great experience at mattress firm on bird road! The staff was great, as well as knowledgeable! Not to mention the gentleman that helped me, Jose Lavernia was very patient and super helpful. Thank you for a wonderful experience while shopping at your store.

Jose is the best!! He gave us the best price for our mattress. My husband and I always do our mattress shopping at mattress firm on bird road. We did a lot of research and it is impossible to get the same quality and comfort from any where else.

My salesperson was AMAZING. He really makes you feel like a guest. One doesnt buy many mattresses but when ever I do Im looking for him.

Just had a great buying experience with Willy here!! Please come to the store and find out for yourself!!

Luis and team were amazing at helping me find my new mattress!! Seamless process and he listened to what I wanted and helped me find the perfect combo of firm and plush. Last night I slept like a queen!! Thanks a ton!!

I highly recomend this store. I just got a new mattress here for my kids bed and got a great deal. Jose was the representative who worked with me and he was very attentive and answered all my questions. I would definitely come back to this store.

Jose was the best, Very friendly service and we got just what we needed for our home. The perfect King Size Mattress, Adjustable Base, and Body Pillow for under $1,300!!! WOW!!!Love Mattress Firm and this location is the best!!!

We were in need of a new mattress and decided to visit this store. We arrived around 11:30 and although the store was not supposed to open until noon, Jose let us in early. I cannot say enough good things about him. He was knowledgeable about the products, listened to what we wanted and how much we wanted to pay, and found the perfect mattress for us. I would not hesitate to recommend the store to any of my friends and family who are in need of a new mattress.

Jose and Edwards are exceptional individuals. They are honest and very fair. Ive bought from them and recommended them and they continue to take a personal approach to the situations at hand with outstanding products and services. I highly recommend this place and the individuals mentioned, you wont be disappointed.

Excellent customer service from Jose!! He helped me get the best mattress!!! Will keep recommending mattress firm to everyone but don’t forget to ask for Jose the one on bird rd and 92

If you are in the market for a mattress, this will be your first and last stop. Ask for Jose. Very nice, very patient. Took the time to answer all our questions and explain all the different products. Nothing beats a salesman that knows what’s he’s talking about. Don’t waste your time going anywhere else.

Found excellent guidance on MATTRESS selection that wasn’t found at AmeriSignature store. Thanks to William Cordero & Jonathan!!!

Edwin & his colleagues are amazing! The guy is a monster, gave me a hell of a price and an amazing service! Highly recommend you stop there, don’t waste your time looking elsewhere.

Excellent service. I just generally described what I was looking for and what my budget was and they were able to find the exact mattress I was looking for. Really glad I pulled in on my way home. Also great price. Very happy!

Jose and Edwin are awesome!! I was so undecided and they helped me with my mattress. They also provided me with a great deal and an unbeatable price. Thank you jose and Edwin for your excellent service

I usually dont leave comments, but these two gentlemen took care of me and found me the exact mattress that fits my body type. Both Jose and Edwin were very professional and patient. They asked a lot of questions that eventually found me the perfect mattress along with the perfect price

After being turned away from a store down the street, I stopped in here and found my bed!!!! Jose was so sincere, quick, and knowledgeable. He showed me EXACTLY what I was looking for and made relevant suggestions. A wonderful experience. Thank you.

Came out with a great deal. Great sales guy Jose. Very nice and informative. Honest and reasonable. We will definitely refer our friends.

Jose was amazing with great customer service! He worked with our budget and was patient helping us find 3 mattresses for home! Raul & Edwin were helpful as well!

EXCELLENT service! All the gentleman were very professional. Edmundo ( I think that was his name, sorry it was moving day. It was a crazy day) was great! Will definitely come back.

Came in looking for memory foam mattresses. Jose was excellent in explaining the different types of quality and materials. Great pricing and exceptional customer service. Would recommend this location to anyone.

Great store, and even better was the customer service with Jose. Hes exceptional. I felt cared for and he got me the best possible deal on a mattress i love after trying out a number of mattresses. This is my mattress man for future purchases. I highly recommend him!

Amazing prices!! the place to shop for your new mattress. Can’t go wrong with this place.. Great customer service!Thanks Edwin and Jose!

From the moment I called before making a purchase, this location made me feel like I was the only customer they were helping. On arrival, we got immediate help from Danny. He helped us find a mattress in my limited price range that still had the options we wanted. Danny’s service went above and beyond throughout the delivery time. Should I need another mattress in the future in Miami, I would definitely come back to this atore.

Was given a referral from a friend. Jose went above and beyond to fill my order. My pillows are of exceptional quality. Very pleased!

Ladies and Gentlemen ! I can tell you that my husband Milton Mckinnon is an amazing Sale person ! Is dedicated to help his customer 100 % in there needs and wants ! Will explain all the details you need for you to have the best quality of your needs ! Come by Mattress Firm I got a wonderful bed Thank you Mr Mckinnon 😘