Everything was fine. We were met by Thomas Yadron as usual he was very friendly and attentive to what we were at Jim Keras Nissan to get done. He also went through what service was provided and the results. 👏🏻👏🏻👏🏻👏🏻

I called the number on the website and talked to a receptionist to schedule my service appointment for an oil change and a tire patch. I was told that buying a new vehicle through Jim Keras entitled me to the first two oil changes on the vehicle being free.When I showed up for my appointment I was informed that this was not the case and paid for the most expensive oil change in my entire life.Also they told me that a nail was in the tire and it was patched/fixed. The tire was back down to 10 psi by the time I left work and completely flat (after filling up to 35psi at a gas station on my way home) by the end of the night.All in all, I will not be returning to Jim Keras for the purchase of any new vehicles nor for service moving forward.

Greatly disappointed in the quality of customer service that I have received since purchasing my Nissan Rogue. I emailed in regard to a finance concern and was assured that I would get a call/email back, I still have not. I then went to renew my tags and found out that Nissan still has not completed the process to transfer my tags over. When I called and requested to talk to the manager was informed that he works his own schedule and I could try calling back another day. I then got in contact with a finance team member and was told that there was nothing they could do but I could wait and hope that my tags were transferred in time. When I asked what I should do if it does not get transferred in time (my tags expire 10/31) she said try calling back on the last day of the month. Overall I do not believe this is being handle with care or urgency and I am disappointed in the response from the team over all.

Been going there since 2010. Excellent customer service in the service department. Thomas is the best. Helpful, professional, and makes you feel good about being a customer there. Free coffee while you wait. Unlike most places, Jim Keras hasn’t used the virus as an excuse to provide sub-par service.

First of all I want to give a big thank Shawn McLean for being such a friendly and professional salesperson. If you’re looking to purchase a vehicle I would strongly recommend contacting him and using Jim Keras Nissan to purchase your vehicle. They treat you like family and are willing to negotiate excellent prices. Thank you Jim Keras dealership management and thank you Shawn for being such a nice guy to do business with and making the purchase easy. I will definitely use this dealership to purchase my next vehicle.

This place is a joke from top to bottom. Sales gave me the wrong keys to the vehicle when I came back to pick it up took them two hours to find the keys to the vehicle. I purchased the vehicle with 11 miles came back someone else has driven it around with 30 miles on the vehicle. Gas station is a mile away...... Finance is straight crooks, they have a hidden fee called R.O.A.D fee which she was reluctant to explain what it was as I asked 5 times she finally said its a fee they charge if you lose one of the two keys that came with the car you can come back and get a third key for free I told he I didnt want that. She said it was mandatory that i get that I told her I no longer want the vehicle she said she can reduce it and eventually removed it when I began to leave. Now title clerk has lost the paperwork where I cannot obtain my tags after over a month. This dealership is clueless, everyone loves to blame Covid as the main cause of issues, that already lay within a company.

Its Always a great experience when i have Thomas ​take care of my pathfinder and the service I needed. quick painless drop off and quick return of my car, work done, car washed. Incredible job!!!! thank you.

Everyone was awesome Brimhall always curtious and precise. Bruno and staff did a great job as well great timing in and out of the service lane.

Corey is has great customer service and looks out for the patrons that come in.

It was great the sales person was so wonderful george monrrow was excellent he took care of everything for me by selling me a great car..

Gianni is a very personable, knowledgeable salesman. Great buying experience.

Thomas took great care of my vehicle especially by informing me of my need for new tires soon. With this recommendation, he also communicated the opportunity/deal that is available through October, buy 3 tires, get a fourth for $1.

I received a free oil change card in the mail. I went on the last day of the offer without an appointment and to my surprise I didnt have to wait. The service was top notch. They explained all the checks they did on my truck and asked if I had any questions.That was the best service I have ever had for an oil change anywhere. So I was very pleased with the service.

Jim Keras has exceptional service with the salesperson, and there service team. Keras make you feel like family. I give Jim Keras a five star ✨⭐✨

Overall coming to Jim Keras is like coming home to a big family. They well-minored and great sales performance. I cannot for the life of me how Corey and Mr. Brim manages to get more than what I had intentionally bargain for.

Easy to set up an appointment for routine service. Everyone was nice and friendly. Mr. Brimhall always handles my service and gets me in and out quickly which is great! Been going there since 2017 and have been very satisfied.

Got a oil and filter change..... Ask the young man not to wash my car... He had it washed anyway left water spots all over my car.. I had just cleaned my car that morning, he tried 2 correct it but there where still a few left.... as 4 oil and filter change it was great

Brim was great as usual. Had my car fixed in less than a few hours where other places told me it would be 2-4 Weeks before they could even get my car looked at. I called Brim, didn’t not have an appointment but he told me to bring it on in, and he got it fixed that day.

My most recent experience with Jim Keras Nissan was an Awesome experience! Shawn was very professional and help eased the stress of purchasing a new vehicle. Brock did an outstanding job as well! Thank you guys!!!

Shawn McLean is friendly and professional salesperson. He will go the extra mile to make sure you are happy with your purchase! If you’re looking to purchase a vehicle I would strongly recommend contacting him and using Jim Keras Nissan to purchase your vehicle. They are willing to negotiate excellent prices and give you what you need! Thank you Jim Keras dealership management! Thank you Shawn for making the purchase easy and understanding! I will definitely use this dealership to purchase my next vehicle.

The salesman Jeffrey Rhodes is the best! He cares about his customers. Jeffrey is friendly and professional. He has sold several cars to various family members. I always refer friends and family to Jeffrey. I bought my 5th car from him 3 years ago. Every time I bring in my car for service we always stop by to chat with him. I had the best car buying experience with him. The other staff has been nothing but professional as well.

I took my car into the shop for a problem with the air conditioning. The Service Dept. was top notch. They were very helpful and professional. The communication from the Service Manager was extremely helpful.

Well I showed up and was immediately directed to the service area. The employee that checked me in was very professional and explained everything that would be done and needed to be done to keep my car running as smoothly as possible. He then directed me to the waiting area and told me about the snacks and lounge as well as an estimated time for me to expect to be leaving. The area was nice, clean, and had plenty of snacks and things to keep me entertained while waiting. When my vehicle was ready the staff came took me to check out. The employee that checked me out was very nice and explained in fine detail every repair and the cost. Then the employee that checked me in walked me to my vehicle, gave me the key, and was very nice in my departure. It was the best experience I have had with Nissan and I will definitely come again as well as recommending other Nissan owners to come experience service at this location. It really was a delightful experience, the staff was very knowledgeable, professional, and polite above all else. As a customer I am impressed.

Very Concerned and Courteous,Thanks for my Salesman Shaun!!

I took my 2014 Nissan Altima to Jim Keras in response to a recall for the cars hood latch. The serviceman checking me in was very professional and helpful. I asked them to check my brakes for me which he said they would do free of charge. While I was told it could take up to two hours the job was completed in a little over a hour, including a complete vehicle check, all at no cost. I bought a new 2011 Nissan Altima at Jim Keras and have taken my car there for regular checkups, oil changes, etc., and have always been impressed with their professionalism and quality of work. Thanks.

I needed an oil change the day before I left town. Despite not having a reservation, the service advisor got me in and even washed my truck. This was really impressive because neither of the two other Nissan dealerships would accept walk ins, and the next appointment for an oil change was three weeks out. I’ll definitely be coming to Jim Keras.

Great service, Nice people who work there. The folks in the service Dept. are the best. I guess that is why I get my cars there. Nissan talked me out of buying a 2021 Frontier, They sent me a picture of the 2022 model. See you when they come out.

I have no problem with Jim Keras Nissan as a dealership. I always receive great customer service from Mr Brim & Mr Morrow whenever I need anything. Im 100% disappointed that I just paid my car off & now I need a new transmission. Im not willing to purchase another Nissan vehicle again & will not recommend any friends or family to purchase one either.

The service rep got me in and out in a timely manner. And the shuttle service was excellent, he brought me home so I could continue to work and picked me up within time frame mentioned.

I was very pleased with my last visit. The work was done quickly, and I had a safe environment in which to wait while my oil was changed, etc. Thomas, the service manager, always makes sure things go well.

Tyrek is a very professional respectful young man and he always makes sure my car is taking care of!

Shawn was amazing. He didn’t push. He let me do my thing. Very happy

It was great. The customer service was amazing and they helped me alot.

Loved Gianni Lucia as my sales representative. He made the experience very pleasant and non stressful

Purchased car on September 4th. Awesome experience. Maurice Walker was phenomenal.

I called on Wednesday October 6th for emergency service repair for my 2018 Nissan Rogue, which Id purchased from Wolfchase Nissan. Ms. Diane was very sweet and told me that the service area could take me first thing in the morning. The service the next morning was very wonderful and I was told to call the service department back to arrange my afternoon shuttle. Although there were some miscommunications about the status of my car and the ending time for shuttle pick up, the driver Mr. Bass picked me up on time on Friday, Oct 8th. After leaving, a very friendly man, Mr. Jeffrey Rhodes stopped me to chit chat. I ended up coming to see him on Thursday, Oct. 14 to possibly purchase a vehicle. He was very attentive and not pushy at all. He listened to my needs and showed me the perfect vehicle for me. My son was with me and he even helped manage him during the entire experience. When I had questions about financing and trading in my vehicle, he worked with his manager to get me the best deal so that I didnt walk away. It was by far, THE BEST car buying experience Ive ever had; I didnt feel like he was trying to coerce me into something that I didnt want. He even helped to set my vehicle up afterwards, booked my next service appointment, called my insurance company for me, and in all, showed a level of service that is not seen these days. He is a valuable asset to the Nissan Jim Keras sales team.

Excellent experience from date of sale to present time. Scheduling appointments as easy as a phone call or e-mail. Follow-up contact is always done.A pleasure to do business with.

My 1st 2 visits I wasnt happy with the service advisor or the service. I decided to try again and Robert Being all went above my expectation. He answered all my questions, didnt try to push anything on me. Ive decided after this visit to give it 1 more shots with this being my 3rd Altima purchased new from Nissan

I came into the lot on 6/4 and was greeted by Jeffery Rhodes he was AMAZING!!! He made my experience 1,000 times better. He was HILARIOUS and very knowledgeable about EVERYTHING. I will recommend him to EVERYBODY!!

Thomas took great care of me as always! Made sure all was done that needed to be and explained all well! Was all done in a very timely manner!

After getting a run around about the wheel lock at another dealership, Josh in parts found the correct lock in under 5 mins. Everyone in the dealership was nice and friendly. This is definitely my new Nissan dealership now that I have relocated.

My experience was wonderful Maurice surpassed his customer service to me as a salesman. He kept me in touch on the status of my vehicle, and he met all expectations. I couldn’t have asked for any better service. And I am loving my vehicle!! I am one HAPPY customer!

Corey Greer was not only professional in his handling of my vehicle, but he was also personable and made me feel like I was wanted at the dealership. He is a definite asset to the service department, and I will be back to have his handle my vehicle’s needs.

Kenneth Carey, and the service department, and Finance dept was awesome. I appreciated the welcome and the good feeling that I received Ken is the best and go beyond to help.I am very well pleased and love my brand new car. And it didnt take me long for Ken to get me approved he was fantastic very professional, and good ethics.

I needed a battery for my 2020 Sentra, couldnt find one closer to me on my end called Jim Keras where I purchased my car, they told me they had one. I drove to Memphis and didnt take long to put it on. Highly satisfied.

I appreciate the friendly greeting from the service staff. A special thanks to Corey, who shows willingness to help, and provides excellent customer service. This visit had a different cashier and she represented Jim Keras Nissan well. So, thank you all.

Thomas Yeardon always takes good care of me and any issues I may be having. He returns calls and is very professional . It is a pleasure to work with him when I bring my Altima in for service, hes a great asset to the service department.

Customer service is amazing!!!! Spoke with Thomas in the service department and he was able to help give me the status on my vehicle!

I just went for a maintenance appointment. I didnt have any problems. The people were nice and they did everything that needed go be done.

I had an excellent buying experience with Shawn McLean. Purchasing a vehicle can be stressful but his knowledge, professionalism and honesty made it effortless. If you’re in need of a new vehicle I definitely recommend Shawn and Jim Keras Nissan.

I had a great experience finding my first car. The process was incredibly fast and easy. Originally I had no idea what kind of car I wanted, but with just a few questions, my Nissan representative Reggie, was able to find me the perfect car. I’ve been recommending everyone to get their car from Jim Keras Nissan ever since!

When I tell you that every time I come here to buy a car I leave more than satisfied. Being honest I usually hate most salesman in general, but Ken Carey is one of the coolest sales people I’ve met. I legit never felt like I was just being shoved into something I hated just to make a sale or like I was getting ripped off. 10/10 service give that man an award!

My service advisor was Thomas, whom my father went to and advised I see. I gave myself a budget of $500 and told him, and he very nicely helped me determine what services I should do to help me stay in budget. While waiting I got to work at a table in a quiet space with the free wifi and charge my laptop. I had a lot of routine checks (I do a lot of driving for my job) and it still seemed like a quick turn around time.

I appreciate all of the great service I received on 4/30/21. I was given tire pump covers to replace the ones that were taken off my car. I think Tyree halo me along with another service associate. Can’t remember his name but they both were very nice and helpful.

Thank you Mr. Morrow and Team I didn’t I was able to get a car and it was so quick

I had my 2019 Nissan Titan Crew Cab 4x4 SV Midnight Edition in for an oil change/service, new LT275/60R20/8 119/116S BFG ALL TERRAIN T/A KO2 installed and an alignment performed. All work was performed great and most of all Robert Brim Brimhall was very professional and get things taken care of that day. The only setback was that there ended up being a light vibration when the truck went over 60-65 mph. I followed up with Brim the following Monday, to which he once again immediately got me in and taken care of, and the service department rebalanced the wheels. So far so good. The tread is more aggressive than the original tires so I assume there will be a bit of a different feel. Cannot express how much of an asset the Brim is for you guys! You guys will consistently get my business moving forward.Thanks,Paul

Internet Sales Rep. Kenneth Carey was terrible, he was not attentive and appeared to be busy with other things as he failed to even show me the features on the vehicle. I emailed the details of my experience to Terry Payne and he and Greg Thomas reached out to me via email and I did appreciate that. Gianni Lucia assisted me the features and he was awesome and I feel he should get the credit for the sale not Kenneth as I was very close to not buying the vehicle and even considered returning it due to my experience with Kenneth.

When I got home from having my car serviced, I noticed something hanging down from underneath my car. It appears to be some type of rubber piece that wasn’t bolted back down to the bottom of my car. Fortunately, it isn’t dragging on or touching the ground. I’m now going to have to find the time to go back up to the dealership to have this issue addressed. It’s very frustrating as it always seems more often than not I leave the dealership with a new issue that I have to return to get resolved.

My favorite Nissan wolf chase employee moves to Jim Keras and I followed her and very happy to see Diane, your very lucky to have her

My salesman and the Finance Manager Mr.Brock are absolutely amazing. Never had such an awesome car buying experience until I came here.

My Salesman, George Morrow went above and beyond to insure I was very well taken care of. Everyone all the way down to the Finance Rep did an exceptional job. I would definitely recommend family and friends to George Morrow at Jim Keras Nissan.

Had an oil change and tire rotation done. They finished in a timely manner.

It was time for an oil change and I had some other questions especially the brakes. They addressed all the issues and did an excellent job.

Our salesperson, Reggie Whitmore provided us with all the necessary information we needed to complete our purchase. He answered all our questions even though he was dividing his time between us and 2 other customers.

Staff and Sales Personnel were very courteous and professional.

Everyone was very professional, helpful, patient and listened to my needs.A great experience with purchasing a new car, from my amazing sales man Jeffery Rhodes,to the financing manager and sales manager, one had the last name Scott and the other had the first name Scott, such good guys and so knowledgeable.Thanks to all at Jim Keras Covington Pike

I love this dealership! The service department is always so helpful and my rep, Thomas Yodar, is always a pleasure. I will always bring my car to Jim Keras Nissan for my service needs.

Number one Mr Jeff was the bestNumber two I could not ask for better serviceNumber three love every moment I spent with you...

Since the recent snowstorm my wife and I had a serious talk about replacing our Pathfinder for a 4x4 truck. Being that we had a pre-approval from Nissan Finance we decided to go with the Frontier. Everyone at the dealership was courteous to us and made sure that we got the truck that we needed. We may never experience another snowstorm like this again, but if we do we will be prepared. We would like to give a shout-out and a big thank you to Melvin at Jim Keras Nissan.

The experience with my sales representative Reggie was awesome. He showed me everything I needed, explained everything and answered all my questions. He never said he had another customer, he helped me until the end.

The sales rep was great. However my car is driving weird. I’m thinking nothing was done.

Maurice made car buying quick, easy and actually enjoyable!

Total experience was great. Gianni was very helpful, as was Steve in Finance. Im very pleased - this is my 4th vehicle purchased from you guys and the services is why I keep coming back.

Every aspect of Reggie and Stephen’s service was extraordinary! Thank you Jim Keras Nissan! You exceeded our expectations, by far!

Very pleasant experience and outstanding customer service. ❤️

I really dreaded having to take my car in to a car dealer because it always take so long, so I almost didnt go, but I realized that I had no other choice. But from the moment I drive up and the guy came up to me and asked me about my car problem, I began to feel SO comfortable with the service i was about to receive. I havent taken my cars to any dealership services in years, but this experience almost make me want to be glad when I might need to go again!😄

Awful awful awful is all I can say. I had an inspection done on my vehicle some guy named Billy. Well he was soooooo high on something. Eyes dilated all over the place couldnt understand him either. This worse place ever. I went to WolfChase Toyota instead. They drug test employees their.Im not confused at all. His name is Billy Thomas. I went back to be sure asked for his name. No confusion at all, unless you are not located on Covington Pike.

The BEST car buying experience I’ve ever had! I’ve visited 3 separate dealerships, and I just didn’t feel right buying with them. Maurice Walker was a blessing a to work with. He was able to arrange my ride to the dealership, and he also assisted with financing which was effortless. I would recommend this dealership to any of my friends or family. Thank you guys!!!

Brim went above and beyond excellent service

I brought my vehicle in for an oil change and was able to receive a thorough explanation from Mr. Bruno about what was checked during this maintenance. I didnt have to wait over an hour because it was scheduled perfectly. I was also grateful for the Nissan Appreciation Deal that gave me a discount on this service. Since the purchase of my car at Jim Keras Nissan, I have received nothing but GREAT CUSTOMER SERVICE. Thank you.

I had a pleasant experience. Thomas in the service department always goes above and beyond to make sure I am satisfied and I understand what is going on with my vehicle. Thank you very much. Most of the time as a woman I’m Leary of going because I am a woman and don’t know much about vehicles but he makes me very comfortable and understand.

I have been searching for a new vehicle since the fall of 2020. My husband and I were Honda owners for a total of 17 years with the Accord and Pilot models.When I saw the new design of the Pathfinder, I knew this was the car for our family. The captain chairs In the second row and the removal of the middle console was the unique feature we were looking for.However, with today’s shortages of micro chips, I was not sure when I would be able to test drive or buy one.We live in Jackson, Tn so I started randomly calling several dealers around Memphis and Nashville to see when the 2022 Pathfinders would arrive. I spoke to Melvin King Jr. on June 8th. He did not hesitate to help me with this search. He knew when the Pathfinder was coming in for training. On June 9th, he sent me a video of the Pathfinder so I could see what it looked like.We stayed in contact over the next several weeks when he contacted me on July 7th and told me their shipment would be there between July 8th and July 10th. He called me July 9th at 9:06am to tell me their shipment had arrived. He took another video of what he had. It had all of the features I was looking for.Needless to say, we drove down from Jackson to test drive it around 2:00pm that afternoon. We decided to buy the car around 2:30pm. :)We were so impressed with Melvin and his determination to get us this SUV as well as the financial department helping us get the best deal.The Nissan Pathfinder by far had the best driving feel to it, much better than the Honda Pilot as well as the zero gravity memory foam seats.This may have been more than what you wanted to know but I had to share my story and how impressed I was with your dealership. We will definitely come back for future vehicles! :)Thank you again!

We ran into car trouble with our brand new NV200 in the middle of a cross-country trip. The staff at Nissan worked diligently to resolve the issue as quickly as possible to get us back on the road within 24 hours. Every staff member we encountered was kind, professional, empathetic and prompt with communication.

Great customer service! Very informative and helpful with all questions. We will be coming back in the future!

BRIM, YOU ARE THE MAN. THANKS FOR TAKING CARE OF ME AND MY MOTHER. MY 2016 ALTIMA AND RIDES LIKE A NEW CAR. JK NISSAN HAS BEEN THERE FOR ME GOING ON 16 YEARS. THANK YOU FOR KEEPING MY CARS IN TIP TOP CONDITION. BEST SERVICE TEAM IN THE WORLD.

My customer service was a cut above as always! Mr. Corey Greer always meets and exceeds my customer service satisfaction. I have no worries leaving my car under his care when I check in for my service appointments. You cannot beat upstanding customer service like that! It is this level of customer service that will continue to make me a loyal Jim Keras Nissan customer for years to come. I hope that your company will continue to hire individuals who possess such high moral caliber and standards as Mr. Greer. I look forward to my next service appointment in the near future.

Basically I made an appointment, came in discuss what i needed, i told the svc advisor that was passing a Nissan dealer right down the street from my house to give youll business because I have had a great experience the last time i delt with your dealership. Your advisor didnt get me to get something that i didnt need

Yes..im very appreciative to have had the pleasure of meeting my salesman Gianni..He gave us the best car buying experience Ive ever had .. Ive purchased Chevrolet, Toyota, Hondas,and Ive never had a salesman that cared like Gianni..he needs a promotion for all the miracles he perform at Jim Keras Nissan!!! Thank-you Gianni.......Mr.&Mr.Ardie Jackson 💯🙏👍

Very prompt, courteous and timely.Great service

Corey always gets me right! Great customer service!

Corey was very professional AND Helpful, The whole staff makes you feel like family

My recent experience at Jim Keras Nissan was very nice! The wait was very short! Excellent Service!

Thomas was great, sold me what I needed

My recent & favorite service at Nissan will be the auto service center.. everything was well needed. They have me & my vehicle satisfied..

I purchased my sons first car here and we could not be more happier and satisfied. Our salesperson was Brandon Hill and he was professional and honest. I had been looking for a car for my son for about two weeks and had dealt with dealerships that were not forthcoming. Jim Keras Nissan was nothing like that. I was very comfortable and did not feel pressured at all. Overall quick and great car buying experience. I will definitely return once I am in the market for another car.

Communication is very important. The sales rep also answered question and updated me on the status throughout the process.

The highest level of customer service that Ive seen from a dealership.

It was great. My service specialist Thomas goes above and beyond to help. Great customer service and excellent people skills.

I purchased a brand new set of tires from Jim Keras Nissan Saturday. Sunday morning, I walk to find 2 of the tires completely flat. We contacted them Monday morning, as they are closed Sunday, and they sent a tow truck to get the car. Apparently the tires were not sealed correctly hence, the air leaked out. Monday night, my husband finds the same 2 tires low and the tire pressure sensor light was on. The tires were completely flat again by Tuesday morning. Fortunately, my husband was able to pump them up with air and it was driveable.This time, I took the car to the dealership. Needless to say, I was livid. If Im being honest, I was a bit of a mad woman. I mean I was THAT customer...you know, the irate one. Enter Travis Bruce, Sr. Travis is the service manager at Jim Keras Nissan. To say that he went above and beyond is an understatement. He took complete ownership of Jim Keras Nissans mistake and worked quickly to remedy the situation. It was not an easy task to satisfy this customer but Travis was the man to get it done. He held my hand, so to speak, and personally handled every detail himself. I can not say enough great things about Travis. He is a class act from beginning to end and he made this lady one happy customer.

Went in for a routine oil change.. Made the appointment, was in the express shop 3 days later (easy-peasy).. Excellent customer service from start to finish. Clean waiting area, offered water & coffee..seating was available, 6 feet socially distant... Tech explained what was serviced and checked..Car washed...In and out in less than 30 minutes..... Kudos... Keep up the great work!!!!