I had an appointment yesterday at 2:30. I showed up and was told they could look at my car, but it wasnt going to be that day, that they were behind. They could have easily called and let me know that before I drove down there. As my car was not reliable at the moment I asked for a loaner car, but they were out. I did not feel safe driving my car back home and back again, so I had to pay for a rental car. They did manage to diagnose the car the next day and the fix was cheaper than I thought it would be, so there is some good there that they didnt try and sell something I didnt need.

These people are selling wrecked cars that came off auctions preaching that the Carfax is clean lol... Its hard to find a dealer that dont lie.

I got there and told them what I want and how much I am willing to pay. They get you back there and try to get you something that you cant afford. But I had a lot of fun with them and laughter.

Took good care of my car. Also, Customer service was good.

They performed an excellent service job as always! This is why I ALWAYS come back to them for service! Thanks again

Great place to buy a vehicle

Sales man was friendly and very detailed but website has false prices!

Took longer than expected but they made good on it. There for an oil change

The service department was well run. The man we worked with, John, was very polite.

Everything was wonderful, i was greeted as I walked in, they were behind on service but Justin Matthews kept me aware of everything going on with my vehicle,how long it will be, Great job Justin

I went two days ago and was seen by James who is supposed to be best seller. Ive been trying for two days to fund out if I can get a car or not and keep getting the run around and voice mails. I leave messages but no answer. If able to get the deal done will add more stars but for now a one. Need more straight forward answers and quicker responses from both Jasmine and James.

I went to the Hyundai parts department and the service was great!

Decent dealership to purchase a car at, attached to a Hyundai dealership. Purchased a vehicle here and the process was fairly easy going and they tried to work with me. Johnny Pleasant helped with the purchase of my vehicle, nice guy, good at what he does. Would buy a car here again if I was in the market for one. This is the better Memphis Mazda dealership, the other one is not worth you time.I hope they repave their lot though, its getting a little rough.

They always take forever. It took him so long to give me a quote, I thought they already did the service. And then another 45 minutes for the service. 2 headlights $86.00 and 11/2 hours of my life. But maybe they were busy with cars that were dropped off because there was only one other person in the waiting room when I got there.

I was alerted by the wrench on my dashboard it was time to get a car check up, of course... I knew it was due, that and it was a little expensive yet all cars need that and to make sure you are ready for the wintery weather. Its a plus to do what you need to do...John was the Serviceman who demonstrated excellent Customer Service as a student he carried my heavy books to the car, just me being a seasoned adult that was like going back to when that was how young men helped you out...Nice service Gossett Mitsubishi..it goes without saying the atmosphere was nice at almost 9:00 am Thursday morning....👊

Excellent customer service. I trust my car repairs to the mechanics here. The management is very pleasant and accommodating. The waiting area has free bottled water and light snacks. Overall a good experience at this establishment.

No appointment and was still in and out within 40 minutes. Great service and great people!

Gossett Mazda Service is the best service department I have ever dealt with & I have taken my vehicles to many over the years. Pedro, my service manager, is very personable. He & my mechanic, Juan, let me know if I need any work done that I may have not noticed that needs to be addressed. On the other hand, they will let me know if all is fine & nothing needs to be repaired. I totally trust their knowledge & concern for my Mazda 6s reliability & performance. I would not have my vehicle serviced anywhere else except Gossett Mazda.

I have always loved this company, just never thought of going through the company for a vehicle. But I will this year!I am very appreciative for the opportunity too work for this company.God is amazingly good too me.Thanks Mr Brian

Great place to buy a new or used Mazda!! The staff is curtious, respective, and very knowledgeable about their vehicles and even went as far as letting know how much parts would be from them because no aftermarket parts are available yet.

Great place for new cars and trucks! One love

Bought my BMW328i from an old friend and made some new ones!

I was dreading on going in to try my chances on a new (used) car because I do not like the pushy, hawk-like salesmen. I was relieved to see that sales manager Levon J. was not like that at all. He was very helpful, professional and knowledgeable of the product and didnt just read a manual or made up facts as we went along or breathe down my neck about a possible purchase. He really made the car buying experience comfortable for me & ultimately the reason why I an now the proud owner of a new 2015 Mazda 6. I would definitely recommend Gossett Mazda and Levon J. to anyone who is in the market for a new vehicle.

My experience here was horrible. I was looking to purchase a car that day and had a certain price point in mind which the salesman knew of. I feel I knew more about the vehicle than the salesman did. Once I chose a vehicle it was time to talk about money. When we got in the office the salesman then told me the price of the car was $3000 more than what was discussed on the lot. It seem as if he was attempting to play games and trick me with run around gibberish. He mentioned that they all have a script that they are trained to speak from and theyre taught to be dishonest. Negotiations got worse once the arrogant, condescending, jerk of a finance manager came in! I will NEVER EVER buy a car from any Gossett dealership. I would hope this review deters anyone from having an experience like mine.P.S. I purchased a car same day from another dealership and Im thoroughly pleased.

They were very friendly and helpful with getting my car fixed.

Oil change and tire rrotation done timely and people friendly enough but when car was brought around front it took 20 minutes for paperwork to check out. Even though a small discount was given with an apology, no one seemed interested in the fact that we wanted to check out.

Went in for my scheduled oil change and tire rotation. The service was great and I was back out on the road in a very timely manner!I miss Gary and wish him many happy years ahead, he was the one I started dealing with when I changed from my original Mazda dealer. I drive a 200 mile round trip because of the service I have come to expect for my Mazda at your dealership. I can trust your service team not to try and sell me something I dont need just because Im a single female.

Myself or my family has patronized the Mazda location on Covington Pike since 1987. I have always had a good experience there. I am concerned that they are missing out on opportunities with the delays to upgrading the facilities. I hope this is remedied very soon so they can grow and create more satisfying relationships with customers. I have always found the service staff and sales personnel to be very helpful and friendly. Good service all around. Please update the location. It is passed due.

Anyone who thinks that Dealer Service Centers are a den of thieves has never been to the Gossett Mazda Service Center at Pleasant View & Covington Pike. Instead of a cold, unfriendly place that gives you a number, its atmosphere is more like a small town barbershop where everybody knows each other, and you have a warm feeling of being welcomed.But what really makes it work are the 3 things they always excel in: customer service, quality of work, and uncommon honesty. Gary, my service rep, has my Mazda B-3000 truck running as good today as it did almost 20 years ago when first I drove it off the lot.As for the honesty, once my radiator had sprung a bad leak. It was about 15 years old and when I drove it into their garage antifreeze was already on the floor underneath it after being there only a minute or two. Gary said they’d check it out, but after 15 years chances were I needed a new radiator. He gave me a price quote, and I gave him the OK to go ahead and do the job.A couple of hours later at work I get a call from Gary and he tells me the problem was different from what they had first thought. I braced myself for the worst when he says the radiator is fine; it’s just the radiator cap that was bad, and once the engine got heated up it was spewing out coolant everywhere. He then told me it was something like $1.79 for a new cap! That was it, and no labor charge either!I wonder . . . how many repair shops would have let such a job slip away even after the customer had already signed off on the project? But by taking the honest road they are actually doing more business in the long run because such honesty results in intense customer loyalty - and that results in recommending other friends and acquaintances to the shop, which I have done several times.When my wife goes in by herself she gets the exact same treatment too, and she drives an old Chevrolet! I’ve been going there for almost 20 years, and if you make just one visit yourself, and also ask for Gary, you’ll see why!

The service dept. here is absolutely wonderful and always pleasant with their customer service. I’ve been here at least 3x for routine car care and each time – it has always been great. Usually, Gary is the one that takes care of me and he is AWESOME. His great attitude and his honestly helps keep me coming back. Gary was out on my last visit and the team was still delightful but I still miss Gary and hopes he comes back soon.2014 CX5 Owner

Our experience was great. We were there longer than expected but overall we left happy

Warm, friendly and professional. Got me taken care of and out in a timely manner. 5 stars!!!

Great jim is the best guy thanks

Love this place. Staff is always friendly, and service you cant get any better. Fast and priced right. Will be going back every time.Melani Thompson

Very nice people, I really love it.

I was pleased with service today. They moved pretty fast and Im happy today.

I went to purchase a used vehicle of the Gosset Mazda lot yesterday 6/1/19. I knew going into this purchase that my credit was lesw than stellar, the sales person Blake was great but I feel the lots policy of take all your info and making you wait nearly an hour before even letting you know cost of the vehicle is ridiculous. I toughed it out because, I really wanted the truck. The finance manager comes out to tell me it would be easier to get a new truck because of new car incentives. COOL I thought! Another hour goes by. With more of the joking & playing as if there was some sort of childish game being played. Needless to say I WILL NEVER GO BACK TO THIS LOT FOR ANYTHING!🤬

Salesmen do not even know about the vehicles they are selling told me that this is they only made the cx3 this year and asked if I wanted to test drive a Hyundai instead.. need to educate your sales team. Gwatney has what I wanted anyways.

I took my car in to try and find the source of a rattling in the front end. The mechanic checked out my car and told me it was cost $800 dollars to get make it stop rattling. I took it another place and was that the Stabilizer Links were bad. He charged me $160 to change it and dont rattle anymore. If I would have Gossett Mazda do what they said I would have the rattling. Shame on you

Just needed an oil change this time and got it in early morning. No problems, in and out rather quickly. I bought my MX-5 there 10 years ago and have had my service there ever since. Gary, especially, has always handled my service and he has done a great job!

Levon is the definition of sleazy sales person trying to rip you off. I went in looking at a Mazda and narrowed down my choices to a Mazda or a Honda. After test driving, we dicuss the numbers and he asks what Im looking at and I show him KBB. Not only does he see the MSRP of KBB but he offers me HIGHER than KBB and tells me that the best he can do. I ask how is he charging more than MRSP. He takes me outside to a paper on the door. He says hes charging LESS than MSRP and the shipping isnt included in the pricing. Wait what? What people dont understand is you dont pay shipping. The car is ALREADY THERE. That is like going to Walmart and paying shipping when youre at the checkout line. The product is there already, the dealership already paid it. When I priced a car at Honda they didnt mention shipping. When I priced a car at Toyota, they dont do shipping cost. This horrible rip off sales person gives me a smirk when I point that out and he tells me this is the lowest he could ever go. I leave and continue shopping. AND WHAT DO YOU KNOW, this HORRIBLE saleperson calls me 4 days later telling me he is able to offer the car lower to me. Im sorry, but your behavior is trash at its finest. I ended up purchasing a speced out a new Toyota Camry where they treated me with respect. IGNORE THIS LOCATIONEDIT:All that and not a single apology. Demonstration of this place.-You brought KBB for select model this is where everything starts off incorrect. I didnt show the select. He told me the car was preferred model, so I showed him the KBB for preferred when we were in his office.-we did in fact match the discount that you showed on KBB on the preferred model wait a second, I thought you said I showed you the select? So which is it? Again, inconsistent with your story.Im going to stop ripping this answer apart, too many inconsistency.Their response:Mr. Pizarro, I spoke to our manager and he pulled your paperwork to make sure he understood what transpired during your visit in May. The KBB that you brought to the dealership was for a Mazda3 ‘Select’ model and the vehicle that you preferred during your visit was a Mazda3 ‘Preferred’ Model-I think this is where the miscommunication began. The Preferred model has the additional equipment that you preferred to purchase and had a higher MSRP. We did in fact match the discount that you showed on the KBB on the Preferred Model. Our labels on the vehicles for the Mazda you are referring to shows a TOTAL MSRP (which states the upcharge for the Snowflake Paint Charge plus Delivery Process and Handling Fee) Our Salesperson may not have explained that to you in the correct way. After reviewing our records, your salesperson did call you the next day after speaking to our manager to hopefully help get you in the vehicle you requested. I hope we can earn your business in the future and congratulations on your new Camry.

Loving it

Unprofessional team of workers. The service adviser Antwone Boone had me waiting for an hour and a half and went to lunch without telling me. Thinking the service manager would help, he later allowed for Boone to verbally use profanity towards me. Manager nor Boone ever apologized for this. During that time, I was upset that they would not release my car until I paid a high bill that manager David Montgomery said I would NOT have to pay. He was caught in his lie and said he made me aware of fee three weeks ago when infact, I brought my car there only one week before. They will scam you for fees without telling you upfront. This department made major repairs to my car and less than two weeks later I am back at the shop with issues that will cost me thousands to repair, they screwed up my car and will not fix it nor guarantee the work. I am very concerned for the safety and integrity of this establishment. They obviously see women come into their shop and take advantage of them. This is not an honest service department.

Speedy service and friendly staff.

Without a doubt always receive the best personal and courteous service from my Gossett Service Team. Wouldnt go anywhere else, even though I am now in East TN I still make a trip back to have my Mazda serviced with the tried and true service team. Miss Gary yet was left in capable hands..

Best place to buy a car!

I have had a very,very bad experience with Gossett Mazda. I’ve purchase my Mazda 3 and the price was around $16,000 total and end up paying 29,000 was not informed about the high finance charges. The finance manager now was my salesman at the time sign off on all the paperwork and when I thought I was through paying I get all this information about my car being repossessed if I didn’t make the payments so of course I made them and trying to find out who can help me solve this has been such a big hassle when you need your transportation. Mind you they said I had a warranty never could get my car service so I had to pay for everything when it came down to everything that was supposed to be under warranty, and I never received my second key they told me I had to purchase a key that cost $300 I don’t have money like that when I’m trying to pay other bills buy medication, pay hospital bills. Bottom line watch when signing off because some of the paperwork may not appear until after you sign later

Love the soul red CX-5. Levon Jackson was my sales consultant and did a great job.

Terrible Mazda location no one knows anything about cars up here. I was helped by a kymer levy who gave me his card at a gas station. Total con artist and a fraud. Didn’t care what my price range was or what I could afford just trying to make a sale! He then got frustrated when I was no longer interested in buying a car from him. I went to the other Mazda location and got waaay better service. Business cards and a button down does not make you a business man.

Ive never had a problem with Madza service thank you guys you always treated me will respect and I will be back again wonderful service.

Job was did in a timely manner

We drove 100 miles to this dealership because we were told that we would be able to get a vehicle with zero down. The staff called us several times and told us were pre-approved and to come in. We did this and drove all the way there to be told they could not get the car for zero down. You shouldnt lie just to get people in the door. Thanks for wasting my time Gossett

I came to see a vehicle listed on the dealers website and was treated with utmost disrespect by a salesperson named Levon. I had come with my fiance, and when I asked about the car that was listed on the site, he claimed it wasnt listed online (when it clearly was, I pointed it out on my phone), and when I asked him what else was on the lot, he insulted me for naming my price range. Many other salespersons at other dealerships were happy to help, and Ive selected a car to purchase at another establishment at the very reasonable (and negotiable) price point Id set for a vehicle. This salesperson refused to even tell me about the other inventory on the lot and was extremely dismissive.I cant speak to the other staff at the lot, but it is a terrible experience for a first-time, out of town visitor eager to discuss such a purchase. It sets a poor example for both the dealership and its management that a potential customer would be treated in such a way. There are plenty of other dealers not only in Memphis, but also the road itself. No reason to subject yourself to this when contemplating a large purchase.

I have taken my 2012 Mazda 5 to this dealership for ALL service and have no regrets. Routine service has been performed regularly, efficiently and at reasonable cost.

Recently visited Gossett Madza service for preventive maintenance on my CX-5. I was promptly seen by service advisor Aton Boone. My vehicle service was impeccable, and a small recall item was fixed. Keep up the good work!

The Mazda service Center in getting worse & worse everytime I come in for an oil change. Despite making a reservation for an oil change for 10am & being notified by the representative that it would take 45minutes to an hour it is now 11:26am & my car is still not touched yet. Their excuse we have only 1 technician who is no where to be seen as soon as he comes back we will have your car taken care of. Ask to see a Manager response he is in a meeting. There ought to be someone I can express my concerns to. You all need to seriously need to work on your customer service.

Thank you for the usual fabulous service you provided to my car. I appreciate the time, attention, and professionalism of the people I have contact with every time I bring my car in. Thank you!

I love the Service Department

I have bought three out of four new cars from this lot in particular in the past 10 years. David Craig has been our salesman on each of those occasions, and I feel like he really goes the extra mile to help get exactly what Ive wanted at the price I need every single time. On this last trip, our finance rep that we worked with, Mr. Dilworth, was arguably the most personable individual Ive ever worked with on a car lot. The only thing I will say in any way negative is that Gossett needs to give this facility a similar upgrade to what has been done for their VW and Audi lots, as it is noticeably dated and deteriorating. On the whole, it took like 3.5 hours, but Mr. Craig and Mr. Dilworth checked every box I had in the purchase of my new Mazda. Thanks gentlemen!

I did not visit this place

THE WORST EVER!!! Lets start with the lack of knowledge the sales reps have.A bunch of kids trying to sale you cars with no knowledge whatsoever! If youre looking for honesty and professionalism, then I suggest you mosey right on over to next door Gossett Kia where the salesman actually look presentable and neat! Whereas Gossett Mazda Covington Pike is the Ghetto of car dealerships. Please dont pretend or think you have any knowledge about financing cars or finances in general because youll be greeted by a Finance Manager who thinks he invented finances with his quick wit and sarcasm filled with worthless lies! Then you try to get answers, but cant talk to anyone who knows what the heck is going on. They just send poorly trained staffed to say, We dont know. We dont have their systems. They dont tell us anything. You cant speak to anyone professional or has any knowledge. Then after becoming irate, youre greeted with the Manager Bill who swears hes talked to Mr.Gossett himself and is going to work something out since youve wasted X amount of days listening to garbage talk from young kids who are supposed to be salesmen and hours of wanting with nothing. The manager promises to come in on his off day to work out a deal and call you the following morning. Days go by and NOTHING! As a former manager of Escalations and Retention, Im disgusted imby this treatment. Im currently in the financial industry and I tell you and swear these people are CROOKS AND LIARS! Jacking up prices and asking for ridiculous down payments all for a Buck! Never again! AVOID THAT PLACE LIKE THE PLAGUE! The salesman make $7.25 hr and thats how much customer service youre going to get!

I recently bought my first car from Gossett Mazda and for the most part it was an okay experience. Tyrell was VERY professional and friendly, but the salesman that was working along with him was not. I was told that I could come and pick up the second key to my car the next day after the deal was closed. The only key that I left with was the one that just opens the doors. I didnt want to drive back up there the very next day because it is a nice distance from my house. So, I asked the salesman could I just come and pick it up when my tags came in. He gave me a definite yes. Well, some days passed and my car alarm went off (didnt even know an alarm was on the car). So, I tried to get in touch with the unprofessional salesman and he ignored my text even though he told me that if I had ANY questions or concerns to call him. I tried just getting my key through someone else in customer service and both of the people I talked to were VERY RUDE and told me basically that it was my fault i bought a used car. My mom texted the unprofessional salesman for me and he instantly called her back telling her that he was out sick WITH AN ATTITUDE as if she would know that. He told her that she could get in touch with his manager as if he didnt even want to deal with the situation . He was the one that told me I could come get my second key. I guess he spoke without actually knowing for sure if I had a key pad for the car. Long story short, the resolution is that I come and pay $183 dollars for a key that I was told was ready for me right after purchase. Why am I being charged when the salesman initially told me that I could come pick up my key the very next day after the sale. There was no mention about a charge. My experience probably would have been better if I had dealt with Tyrell only.

It was nice the stuff was really nice

My experience with Gossett Mazda is always a pleasant encounter. Thanks Guys!!

I feel that I was betrayed on the sale I originally talked about with the salesman. I feel like people should b honest even if it will kill them to. I feel like the man was just beating around a bush tp make a sale. He even had me to sign a faulty paper saying i got da best deal when i said it wasnt he saod it was that price he was gone talk tp the top man n he lied.

Before you arrive at this dealer go to their website and print the prices of all the vehicles on the lot. Their is mass amnesia and prices change to the upside even when you show them the Black Friday special they are running. We will never return not even for a free oil change. Nothing will ever convince me to go back buyer beware enter are your own expense.

Bought a vehicle with all types of issues and was told it was still under factory warranty and that was a lie. Passenger window will not go down and has started making noise when I back up.

Ive just been getting the run around. No help what so ever! I hate I ever purchased from here.

The owner is a man of god

Fast service, great service! Ill be coming here whenever Im in Memphis.

Wish I could get one but dont have good credit.. But I dont have no credit at all..

Always ask for updates on phone contacts .

Great service for Mitsubishi

Worst dealer in Memphis. They are dishonest sales people who try to confuse you to over charge for a car so to raise there commission. I will NEVER EVER go to any Gossett dealership again.

Great service!

Good

Love it

👍🏾

Service department is slow AF ...

Good prices, good deals