This store is a circus! Run away! Buyer beware! Please go to a corporate store if you do not want your service and phone plans messed up. The girl Amy up there along with her little girlfriends are a bunch of liars, they are just trying to make sales and commissions. She upgraded my phone and supposedly installed a screen protector that I didnt even ask for that was an additional $70 to the total... paid close to $200 for a phone that was supposed to be unlocked and they couldnt unlock it. Mind you come find out today after the ruined my service and overcharged me. Come to find out there is no screen protector on my phone and I have a shattered screen. They never installed it and gave me a box for it in a bag while charging me extra. This phone protector the charge me for Id supposed to be a shatter proof glass protector. Not only that my whole service plan was changed prorated and ruined. I now have a ruined phone that I was over charged for with a shattered screen and its locked. RUN AWAY. I wouldnt even leave them 1 star. I had no choice. Shame on this business. Do not listen to their lies.

Nice experience, attendant was helpful and took care to explain, and resolve the problem I was having. Thank you.

We stood in the store for over 20 minutes without being acknowledged. There were 4 people working. There were other customers in the store, but a greeting and/or acknowledgement would have been nice. We will take our business to Longview.

MY TEACHER WENT TO HO GET HER PHONE FIXED WITH HER MOM AND SHE JUST GETS TREATED DISRESPECTFULLY FIX THE WAY YOU TALK TO YOUR CUSTOMERS HEAVEN.YOU FROD,AND DONT COME FOR MY TEACHERS NAILS.

Not a big fan of being treated so poorly everytime I visit this location. So I finally took my business to the other store in town. I suggest anyone else does the same. Attitude and open hostility arent good ways of keeping customers. And dont tell your customers to pay over the phone when thats no longer an option. Seriously, go to the store next to the Chinese restaurant.

I LOVE the staff! Its just with tecnicall things. I do not like going through a customer service robot over the phone. I rather have a real person.

Very clean and the showroom is very well organized. I like the new look. The representatives are friendly and helpful.

They were very busy and very helpful. It was worth the wait. I would rather go there then the one in Atlanta TX.

We buy all of our Apple products from Verizon Victra in Marshall. Recently bought 2 Apple Series 6 watches. Randi was very knowledgeable with the product and had us up and going in no time. Highly recommend this store in Marshall, Texas.

I had purchased a new iPhone 12 Pro yesterday at a different location, but couldn’t receive calls nor texts, so I stopped by the Marshall store to see if I was doing something wrong. Randi graciously helped me through the set up of the phone and offered to give any help needed. I would recommend her to any Customer.

Welcoming and informative staff. Amy seems nice. They didnt have the type of screen protector I wanted but they got me one of the new liquid protectors which seems to be even better. Also really good about letting me know where I was in my contract and available upgrades

Peyton was very helpful and polite. Perfect customer service and would definitely recommend him to anyone looking to switch to Verizon or get a new phone setup.

Best phone place ever 😍 🙌

I love to go here. The employees are very friendy & knowledgeable.

Amy is awesome and very knowledgeable. I would recommend her services to anyone looking for good phone service.

Horrible experience!! Will not ever give them my business!! Warning!!! Be aware!!Yesterday, 2/24/21, I went into the Verizon store at 1006 E End Blvd N Marshall, Tx to upgrade my phone due to having issues with my phone. I had decided what phone I was getting and the young guy in there kept trying to sell me accessories. I told him that I am not buying NO $225 worth of accessories. He then refused to upgrade my phone. He said then I can’t sell you no phone. Not to mention every accessories he tried to force me to get was the more expensive ones. The manager and 2 other employees was standing there and never said a word. The Manager even gave me the wrong number to the claimant hotline. Be very careful when going in there that they are not forcing you to buy accessories that is not required to purchase a new phone, just to meet their quota. I called back and spoke with the manager Steve/Steven and he admitted to the watching me leave and what HIS employee said he had done. I went to the Verizon on Grande and the Store Manager, Lashunda was GREAT!! All my business will be with the Verizon on Grande in Marshall, Tx going forward!! I could go on about E End Blvd N store but it would be a book. They also, do a lot of lying about accessories prices to sale you the highest price one. Horrible customer service!!

Quick service, ship getting a new look. Got helped quickly on a upgrade. However the customer service representative, did not use my device dollars after I specifically asked to use them. I didnt look and see until it was too late.

Tiffany helped me and she was very knowledge. Very helpful advice. I could not have asked for better service. Friendly experience.

Great service. Amy spent a lot of time with us helping us switch from AT&T, and got us set up with a tablet, earbuds, and chargers! Thanks!

The assistance I got from Tiffany was amazing and my phone is working good again!

Amy D @ Verizon in Marshall TX is great to work with. Shes knowledgeable, fast and always eager to help.

Verizon specialist did a great job bringing my phone back after it .must have gotten condensation in it while charging. .009 mls of moisture was enough to shut it down but the machine she used brought it back. Well spent $32+.

Great place! Friendly and helpful sales folks! Really want to help the customers.

Not a corporate store. Its Russells cellular, the corporate stores have fewer hidden fees and are more upfront about cost.

What can I say about randi shes totally awesome she knows her stuff she very friendly and helpful thank you very much

Theyre very helpful. And did a great job

Folks here are always helpful and find the best plan that fits your needs.

It was fast. And very courteous Im sure Ill be back

Amy is always great,very knowledgeable and always cheerful,she is the only one I deal with.

Tiffany was very nice. I walked in to purchase a cheap smartphone, walked out with a $1200 phone instead. I was informed of the $35 restocking fee if I decided I didnt like it. Not a big fee considering the price of the phone. 7 days later, I returned it for multiple reasons. The main reason was I struggled to figure out how to use it, and my emails stopped coming in. Dealt with Andrea on the return. She was rude, and very subtly laughed at me, with her coworker Oscar, because I was returning a phone, with nothing wrong with other than she doesnt want it. And the $35 restocking fee turned into much more. The $65 screen protector was non-refundable, as well as the activation fee. I will seek out a different store in another town for future business. Forget shopping local here.

Any was quick and helpful, exactly what I’m looking for when I go in!

Amy was very friendly and helpful . Her knowledge of the product and promotions is great along with her customer service. She is a great asset to the company.

I have bought a couple of phones and accessories from this location. Randi has always been very helpful with our questions and service.She is an asset to the Verizon team.Kraig

Staff is knowledgeable about products.Fast and friendly service.

Amy was who helped us and she was helpful and courteous.

Amy was fantastic taking care of our needs. Very friendly and knowledgeable

Randi was the best. Im martha jacob moms and it went in and i never seen anyone that was able to multi task as she did with a smile ..A Big Thank You

Very pleasant experience. Patiently answering all my questions. Purchased the LG dual screen.

Came in looking to upgrade phones and was taken care of in a fast and friendly manor!

Randi at the Verizon store Is always helpful and eager to solve any problem I may have. ⭐️⭐️⭐️⭐️⭐️

Jeremy was great he took care of me and was very patient

👍

Amy was wonderful, funny, and very helpful. Great experience.

Friendly place with friendly people, who are willing to listen and help with your problem.Highly recommend this store.

They were very professional and handled everything accordingly very quickly.

Randi was amazing, been to this store two time and every time we have had a great experience.

Very friendly and knowledgeable staff.

They are always accommodating and informative. I dont change from this store. Always 1st class!

Staff was good. But the worker said the clear phone case will not yellow. She lied. 40 dollars for it and its very yellowish brown.

Quick and easy know what there doing

Smooth sailing with this associate!

Young lady that helped us was very friendly and did an excellent job of helping us

Great service

Fast friendly and efficient service special thanks to Randy that carved us a great deal. God bless you

Excellent service. Oscar was very helpful. Solved my issue with no trouble.

Laura and Mayra they are to beautiful and very patient sweethearts to my dad my is 74years old and he enjoyed coming in an getting services here thank you ladies for helping my dad

Be careful at these Marshall stores, they are willing to help but they also do not care to use much of their time unless they are going to make commission off of you. After my phone messed up I went in to get help and the lady just didn’t care to help me. After paying $750 for a phone and it not being a year old, she told me I had no warranty, I informed her it was less than a year old. She didn’t care, it took her less time to tell me to call 611 then it would’ve took for her to find out if my warranty was actually out and help me. I DID still have a warranty but she was more concerned on telling me how to pay for the rest of my phone and upgrade to a new one so she could get commission. When she realized I wasn’t going to buy another phone she just brushed me off like she didn’t care and that 611 would help me. Do not trust these people as all they care about are their sales and not customer service. They are thieves that will get you if you do not know your paperwork.

Great customer service

Great friendly fast service

Extremely poor service. I purchased a phone and was told I had 30 days for a return. Turns out it is 15. Would not take the phone back even though it hadnt been activated.Also they would not take back the pure.gear screen protector that fell off. DO NOT BUY THIS SCREEN PROTECTOR. They said it had been opened so no returns. DUH! It had to be opened to use it.Drive to Longview to get service. This store is about the cash not the customer.

Awesome customer service. Our agent Cory made sure everything was working great before we left!!

Tiffanie was very helpful and awesome

Excellent service. Mr. Parker greeted us at the door and was very helpful. He explained the different options available. Cory Parker is an asset to Verizon.

The employees here are the best! Friendly and knowledgeable staff... will come here for my Verizon need from now on.

Indirect store....Do NOT go there. If you want the perks of a REAL Verizon store go to Longview!!! You live and you learn.

Very knowledgeable, friendly and helpful staff!!

Customer service was horrible, I bought a screen protector for my phone and the lady told me that I had a 3 mouth warranty on it, so about a mouth later I accidentally cracked my screen protector so then I go back to store and the same lady in there would not let me get one. Because i didnt register to get the warranty on the screen protector, that she dod not tell me about ahead of time. Do waste your time hear go to longview instead.

Tiffanies awesome!!

Great n awesome people and very friendly!

Fast, friendly help! Got my husband upgraded and out the door in no time

Very helpful.

Awful service Antonio needs training on issues instead of giving false information about paying a bill with disconnected service it gets prorated back to customer. In his words your just paid on a month your not going to use just out of luck.

Excellent service

Very nice and knew what they were doing. Even though the store was small, they had a very large variety of new phones

Kyndra was attentive, knowledgeable, courteous. Everything you need in customer service!

They were very patient with us. We had gone in for an iPhone and decided we hated it after buying it and they helped us upgrade to the Samsung 9s instead.

Wasnt crowded and got in and fasy.

I gotta upgrade. Took a long time. Dont be in a hurry. Limited color selection. I wish kendra would call me back

Had a problem with my phone. They were very helpful and took care of the problem.

I dont like that they ran a credit check on me when all I wanted was a price for their service. It should NOT take my life story to get a price quote. NO ONE ELSE does that! Just saying.

Awesome experience

Friendly professional staff that are very helpful

Awesome, knowledgeable staff! My one stop shop.

Salesman was on top of his game, and very helpful.

Waited for over an hour and a half to talk to someone. Employees said they couldnt process our request. Went to Longview and was in and out in 15 minutes.

The only thing that will get out if you live in karnack are in the country.

I was lied to.. But since I like service

Staff great with problem solving.

Great place great people

Stood in line for 25+ minutes to pay my sons phone bill.

Good attentive service.

Great people skills at this place

Lots of good help.

I buy my phones from them

They told me that the charger I bought was an accelerated turbo for the Note 4. I paid $40 for it and that was a flat out lie.

Very helpful associates

Great service.

Great knowledgeable people

Good service!!

Long wait and unfriendly employees