This place is for vehicles under warranty only, and even if I had a vehicle with a warranty I would never bring my car here as the mechanics are lazy. To preface- my car is my baby, I do most of the work myself but as it had an active recall I brought it to the dealership to address some issues.I brought my 2009 Mazdaspeed3 in for a recall and 75k mile service. I also told them that the headlights werent working correctly because the ballasts and igniters were failing. I asked them to check for a noise in the front suspension and to see why the new brakes were squealing.The mechanic who did the service did an unbelievably poor job. He cut every corner, he reattached my headlight using just 1 of the 4 bolts required! (See picture) It was literally shaking on my drive home. I found the other 2 bolts wedged under my windshield wiper (see picture). The covers for the wiper tray were pried off and never put back on (see picture). The entire undertray was reattached using just 5 plastic screws, I had to replace the other 10. I have no doubt it would have fallen off at high speeds.They ended up charging me $350 just to diagnose that the ballasts and igniters were failing, even though I had already told them that!!! They then wanted $650 JUST FOR PARTS, so I went online and found the exact same OEM parts for $80... In all I spent $1000 for them to install the End Links that I PROVIDED, do an oil change and do an awful job putting my car back together. They never even looked for the noise in my front suspension, or addressed the squealing brakes.And the kicker! After getting my car back, all sorts of new electrical gremlins- the clock button no longer works, cant set the correct time. The AC temperature now displays in Celsius and cant be adjusted!I ended up spending my weekend taking my front end apart to fix the headlights myself, and learning all about the corners they had cut.NEVER GO HERE!

Everyone here was very friendly and helpful and Eli was awesome. I didn’t have an appointment and was taken back about ten minutes later. He was very friendly, helpful, professional, and quick. He let me know all of my options and also helped me with my current lease which they were able to take off my hands for me. They presented really good deals on the CX-5 GT and T and I ended up going with the GT because it’s such a beautiful car. I didn’t feel like I was being ripped off at this dealership either - the pricing options they gave me were very decent and made sense. Highly recommended this dealership.

Floor-manager was unbelievably rude. While the sales associate was patiently explaining, he asked the sales associate to get up. He processed to be rude, unwelcoming and unwilling to explain to in further detail or let us keep discussing with our previous sales associate . We left the place, leaving the car just because of him. Truly would not recommend this place as they are just unwilling to explain. Do better!

07/03/21 Free oil changes do not make up for terrible customer service. Firstly, the store manager was beyond rude. We can in looking to purchase two cars, willing to both wait and leave with the car today. We got a wonderful sales associate who clearly explained what was going on however the floor manager jumped in and was simply unwilling to explain. Truly inpatient, unhelpful and all round rude. He would not explain but instead just say no. While we understand the responses, we want to know more and he was seriously unable to explain that to us. I promise to never go back nor let any friends or family experience this terrible Mazda. Left the car simply because of the store-manger.

Lazy service shop, made me wait 2 days to bring in a tire they already had and it wasn’t even the right tire. Now their coming up with excuses about an alignment, such a joke. I’m taking my Mazda to any other Mazda dealer to get serviced but here.

Maple Shade Mazda staff is awesome! Everyone is helpful and knowledgeable. Tom was great, he listened and found us the exact car we were looking for! This is actually the second Mazda I purchased from Tom. I purchased a Certified used 2016 CX-5 and love it so much thatI came back to purchase a new 2018 CX-5. There is a Mazda dealership in my town and I drove over 60 miles to purchase my Mazda from Tom. Mark, Brian and the owner also contributed to make this a great shopping experience. The dealership is so warm and welcoming.The owner is on property, this is not some huge mega store.I will definitely purchase my next Mazda from Maple Shade Mazda!!413301JC

This is by far the worse place I have ever dealt with. I own a repair shop myself and called for parts no body answering. I call again ask for service they tell me parts is super busy they will have to call me back. I show up to the dealer and parts guy is not at the window and they cant find him but they say he is busy. This is ridiculous. I will never ever deal with them again

Great car shopping experience. I went to the dealer looking for a nice well priced car for myself. I was showed a nice red Mazda 3 that had extra features like a moon roof, 9 speaker bose system, blind spot monitoring and automatic wind shield wipers. Marta was really kind and she was very knowledgeable about the car. All my questions were very easily answered. I love my new Mazda 3.

Jerry (Jeremiah) was such a pleasure to work with. His customer service skills were beyond expectations. Trying to secure a sale through Covid was very different than normal but he made sure to assure me any worries I had would be addressed fully and taken care of. The process once we arrived on site was made very quick and easy, and we were in and out relatively fast with all of my questions answered. In the end, I ended up very happy with the car I purchased. I even got a great deal! This was the easiest process of car buying and that was thanks to Jerry! Great experience and even though this location is out of my way, I feel very comfortable with bringing my car back for maintenance here over anywhere else. I know I will be taken care of. Thanks again Jerry!

Went for a oil change everything was great.till i met the cashier to pay for my service she was very rude!! just because my card didn’t go true the first time she gave me an attitude.

Maple Shade Mazda made the experience of buying a new car very pleasant, especially during covid 19. The sales team was accommodating and professional. Jerry Tucker was fantastic, informative and kind. He is one of the main reason we stayed with Maple Shade Mazda.

The cashier lady in the service team was rude. She is the only reason for the two missing stars. Other than that, the service team is great!

The only reason I want to give stars to this establishment is because our sales person was great. He was knowledgeable and nice. Enter the sales manager....and he was a joke. He was extremely passive aggressive. Almost laughed when we showed him we could get a much better offer elsewhere and he said good luck with that, if thats even a real dealership. We wanted to stay local to give them our business. We are now the proud owners of a CX 5 from Faulkner Mazda who were beyond WONDERFUL! Dont waste your time here.

From opening explorations with sales manager Mark Betterly to financing discussions and finalization of purchase with business/finance manager Brian Golin, to vehicle inspection with John, and paperwork with Chuck...the entire process from start to finish couldnt have been more seamless, stress free, professional, and dare I say pleasantly enjoyable. Phenomenal experience with Maple Shade Mazda. No hesitation in recommending this dealership for your Mazdas.

What great customer service! Cait G helped me with all of the information I needed to get my car serviced. She was really helpful and friendly. The rest of the staff was great and provided wonderful service. 10/10

Friendly sales team. Helpful staff. Smooth transaction. This is really all I want from a car dealership. I will add that I had a much better experience here than at a neighboring Mazda dealership....which was horrendous.

I have been a long time at Maple Shade Mazda- now going on 8 vehicles over the years. Their service advisors and mechanics are excellent in providing service without selling you unnecessary add-ons to the car. Their loaner cars are clean and appointments are easy and timely. This dealership works with y

Honest kind friendly operationGreat selection,no pressure,knowledge of products,and great prices

My service experience at Maple Shade Mazda is always great. Theyre ready for me when I arrive and the paperwork is done quickly. If I need a loaner, theyve got that ready as well. I get a timely phone call when my car is ready for pick-up, and that procedure is also quick and easy.

The dealership is nice. We bought our new Mazda from this dealership and we are extremely satisfied with the whole process. Everyone in the dealership is very welcoming. Our sales representative, Tom was very helpful. He is very welcoming and explained us everything about the car in detail. Tom made our car buying decision very easy. On the finance side, Adam the General Manager and Brian were great people to to deal with. They both are customer friendly and took good care of us. Overall we are very pleased with our decision of buying Mazda from this dealership. Tom, Brian and Adam were the best people to deal with in our entire car buying experience. We highly recommend this dealership.

Very rude Manger!

Marta is the absolute best! Although I dont know the name of the Manager that assisted her, he was very helpful in handling our escalated payment for our Lexus trade-in. Finances being tough, my husband and I decided to trade in our Lexus RX, which is currently for sale at Mazda in Maple Shade, for a brand new fully-loaded Mazda 3 in a beautiful metallic white color!From the start, I was ready for the typical sales game and was ready for war, though I hate the typical car buying experience where theyre constantly trying to confuse you with different tactics (at least thats how it was at the Lexus dealership, anyway). When I met Marta, though, I was so relieved to work with someone I didnt have to play the game with. I could be honest about what I wanted and she made sure to get me a fair price for my trade- right within the KBB trade-in value. I was so impressed! No lies of omission, no insulting offers, and no talking crap about competitor dealers in the area.Marta was an absolute gem and though I loved my Lexus, buying it was a terrible experience. Now I have my Mazda 3 and the sale went so smoothly, Ill buy from Mazda again before Ill ever buy from Lexus. I really hate playing BS sales games.Tip: Know your cars Kelley Blue Book trade-in value. Also, I highly suggest asking specifically for Marta as your sales contact. Happy car shopping!!

Dan N. is very dedicated to this dealership. He was very courteous and honest. The process of getting my Mazda6 in March 2016 was a very pleasant experience. I would recommend anyone to visit and purchase at this dealership, believe me you will be satisfied. Plus I got free oil changes for the life of the car! Glad to be part of Mazda now-ZOOM-ZOOM!

My experience with the sales department was great. However, I am not at all pleased with the service department at this location. This is my third Mazda, and likely my last I’ll because of my unpleasant experience with the service department. They lack customer service skills, they aren’t pleasant to work with at all, and they don’t go out of their way to show appreciation for your business. I’ve had more issues with this mazda than I have with any Mazda that I’ve previously owned. I’ve been misinformed on multiple occasions on how to handle my issues, with no solution offered to me as of yet. I would never purchase a vehicle from this dealership again.You should expect that your service experience here will decline once your vehicle is outside of his warranty. And that, is very unfortunate.

Everyone at this dealership is super friendly and knowledgeable on all of the questions I asked. I had an amazing experience. It is the only place I will ever buy a car.

My buying experience at Maple Shade Mazda was great! Their sales representatives are easy going and super helpful. George was my sales rep. He helped make the experience fun and low-stress. Their manager, Ralph, was really great as well and very knowledgeable. I felt cared for during the buying process. In the end, I ended up with a great car for a nice price and confidence knowing I have top-notch customer service supporting my car ownership.

The first day we stepped into the Maple Shade Mazda Showroom, Matthew Alpert made us feel at ease. We could not be happier with our beautiful CX-30 and we could not be more impressed with the exceptional customer care, knowledge and courtesy extended by Matthew Albert and Brian Golin.

Poor service department, I just paid them $200 for a 37.5k service, in which they were supposed to top off all fluids, guess what - none of the fluids look topped off, worse still, the coolant level is below low (see attached pic). There was a slight wobble on the steering, which balancing the wheels (included in said service) was supposed to fix, still there. The 2 things I think they did do was change the oil and rotate the wheels. Now I have to go get the fluids and too them off myself. Save yourself some time and trouble and avoid their service department. They did offer to take care of me the next time around, little low on trust right now...

What a great shopping experience. Old school mom and pop feel. Like part of the family feel or at least with my sales person. She was a joy to speak to and I think we spent more time off subject then on. Easy to recommend the dealership. Dont over look the small dealer as a small player. They are wonderful.. Good things do come in small packages. Oh I was looking at a CX-5 about a month or so out of purchase and they still took the time to make me feel like a friend.

I have experienced nothing but friendly, professional service at Maple Shade Mazda. My salesman, Dan, was thoroughly knowledgeable about the car I was interested in and worked with me at getting a favorable price. In fact, the price I received was better than three other Mazda dealers. In addition to the sales experience, I have had my other Mazda (purchased at a different dealership) serviced at MS Mazda. The service representative patiently answered my questions, made suggestions, and gave great customer service. I have all the confidence that I will continue to be pleased with this organization.

I bought my first Mazda almost five years ago. I have brought it in regularly for free oil changes and service, as needed. Pete Janus and his assistants could not be more professional, helpful, and accommodating. Whenever I bring my car in for servicing, I am given a loaner car. If I am just getting an oil change, I am informed of any concerns by the mechanic. I have never felt pressured to get additional service. If there is a concern, I make the decision on follow up for my vehicle.I have never had a bad experience when I bring my car in to Mazda. Everyone is pleasant and efficient. I plan to buy another Mazda within the next year. It is without hesitation that I would recommend Mazda to anyone looking for a new car--not only for the quality and dependability of the vehicles, but for the efficiency and reliability of the servicing I have received. 652040JC

Great experience. This is 2nd vehicle that i purchased from here.Paul and Brian were great. Paul has in depth knowledge of vehicle. He was polite, patient and also providing very good answers of all questions. He made some good suggestion to choose right vehicle. Brian is knowledgeable worked with me for best finance option as per my needs. This is the dealership where customer comes first. every one were very friendly and co-operative. thank you.

Great customer service. I bought a used car 2011 Mazda6. Jerry Tucker was great to work with. None of the usual car buying nonsense. Good honest pricing. I would buy from Maple Shade Mazda and Jerry again!

Imagine the goodwill Mazda earned when they offered Mazdas Essential Care Program where doesnt matter your brand or type of car, Mazda will offer a free oil change and a quick clean up. Ive always loved the new Mazdas and wanted to check out the CX-9 in the process while trying to avoid contact and maintain social distancing. Well guess what, Mazda Maple Shade and Turnersville does not offer the Essential Care Service here. Their response was we only service Mazdas... SMH. Thanks for reminding me why Mazda makes great cars, but has a subpar dealer support.

Reluctant but very satisfied Mazda 3 buyer. We were searching for a used Mazda 3 hatchback and rushed into Maple Shade Mazda when we saw it advertised. Although the car was what we came in looking for, I think the sales person still should have offered other models for me to consider like the Mazda CX5. However, after 6 months ownership, the car is exceeding my expectations. Its so much fun to drive and has the latest technology! I got a good deal too. 2015 Mazda 3 hatchback .

Great place to go for routine maintenance! I had my first experience a few weeks ago at this location and am definitely switching to going to them routinely! The staff was friendly and helpful while the waiting area was accommodating for myself and my 15 month old. The work was done quickly and correctly!(Code: 214795JC)

Very good service. Only complaint is they dont have extended service hours.

My experience with this dealer was very positive. My sales person was Marta. She was knowledgeable and prompt. She read me well, knowing that I was not there to waste time. I gave her my price and she was honest with whether it would work or not. I arrived on a Monday, test drove the vehicle, came to an agreement and purchased a vehicle same day. I was able to receive delivery on Tuesday.

Wonderful customer service when buying or leasing a vehicle. Very accommodating while waiting for service to be done(oil change). Would highly recommend Maple Shade Mazda to anyone looking for a car.

The staff is customer focused and friendly. I had a routine service (plug a nail hole in tire), no matter, I was taken as scheduled and it was completed promptly. The waiting room was cozy with plenty of amenities. 678196JC

Love this place. We recently bought here and everyone was so nice and helpful, not pushy whatsoever. Go see Marta, shell take great care of you!!

Brought in my car for a new battery, was quoted $500 plus installation. Thought this was outrageous, but went along because it was easy. Then I was told the car had a ‘siezed’ brake caliper on one wheel, and only 20 % brake pad left on that wheel. The proposed fix was to replace the caliper (they claimed it couldn’t be repaired), and then do a complete brake job on both rear wheels even though the other one still had 70%. Estimate for this was $1200! I ended up going to an independent repair shop who repaired the caliper, replaced only what was needed and charged $250. Never going back to Maple Shade Mazda.

My experiences at Maple Shade Mazda have always been terrific. The services are always very efficient and effective. My 2015 Mazda 3 still runs like it is brand new. The employees are very friendly and accommodating. Dave is very professional and I trust leaving my car with him and the rest of the employees at Maple Shade Mazda.161099LK

Ive been here a few times for service. So far so good. During the most recent visit I even encouraged them to do more maintenance but they said the car didnt need the extra service since it was performed x number of miles ago. During my first visit they fixed a problem my car had for over a year that multiple other service centers couldnt figure out. Also provided me with a nice loaner mazda while it was being fixed.

Fantastic dealership and really nice sales people. Got my Mazda there and love it. 1 star taken off because they messed up some paperwork with my registration, but otherwise theyre great!

I was so nervous with buying a car and the staff was very pleasant and helpful with all of my questions and concerns.I havent had any issues dealing with them and their services.

I came in to check out the Mazda 3. The salesperson seemed nice at first and took me out on the test drive. Firstly, the car he took me in didnt have the features that I wanted. Not really that big of a deal. I asked him several questions and he knew most but didnt know everything.When we returned he asked me what I was looking to pay and I wanted a lease for 36 months. He came back with a high-ball number and when I tried to negotiate he wanted nothing to do with it. Checking their calculations, I needed the money factor so I asked. He had no idea what it was so he went asking and came back with 3/4 to a percent. WTF does that even mean?He also offered me the INSULTING price of a grand total of $100 for my 2000 Sonata in pretty good shape with 90k miles on it. When I told him that Ford offered me $1000 (which they did), he said Well GOD BLESS Ford for doing that and he said Well OUR cars are better than Ford!. Okay buddy, they all say that.Will NOT be returning here or their Turnersville location.

At the suggestion of my regular mechanic I brought in my 2008 Mazda3 (that I bought for my daughter a few months ago) because of some check engine light transmission codes. I was looking for some Mazda-specific advice and insight. They charge $130 for code reading and assessment. The car is actually running great so the code errors might be something related to a computer issue or some other issue. I did not get the expertise I was looking for. I was told I could replace the transmission or maybe a $300 transmission fluid service might do something. I don’t think they even looked at the transmission fluid because if they had the would have seen it was clear red. It was changed a few months ago. They wanted to replace the spark plugs. I told them that the cylinder 4 error code was addressed with a new spark plug so that should not be an issue. They also mentioned wipers and a headlight so I said OK to do that. But I did not know that the headlight would end up being $100. Just for this they had the car for 2+ days. I picked it up first thing in the morning, signed and quickly left as my daughter needed the car for a doctor appointment and I was late for work.When I looked at the bill later I was surprised to find $310 labor for reading the codes. I was also surprised to find that they replaced the plugs and did a cleaning of the fuel system. The plugs and fuel system were not an issue. They should not have been touched. The next day, via email I asked about the $310 labor charge and was told it was a combination of codes and other labor. Mazda didn’t detail the labor charges. Mazda did work for which they did not have a written authorization from me.I will give the devil his due on occasion as when I take my Honda to the Honda dealer. I know the dealer charges can be expensive, but as long as I am getting added value and insight that is OK. I didn’t think I got any added value at Mazda. I learned more about my transmission issues on Google. I felt like just another ticket and they did work not necessary.

My wife and I had an excellent experience purchasing our new cx-5 at Maple Shade Mazda. Dan N. was knowledgeable about the different packages and features, and he took the time to provide us with an informative test drive. He was able to help us get a great price on the vehicle and added on an extended coverage plan. Paperwork was a breeze.I would highly recommend using Maple Shade Mazda.

All courteous and professional people. Good dealership. Megan was great.

Worst customer service. No rental cars, no drop boxes for after hours drop off and woman extremely RUDE. Do NOT BUY a car from here or at least get service here!

Had to bring my CX7 in for a factory recall - I appreciated that they gave me a free loaner car for the day (As should be expected), but they gave me the loaner with under 1/4 tank of gas in it. I drove a grand total of around 40 miles and had to put gas in the loaner. They should reconsider their policy on gassing up courtesy cars.

Cait has been very helpful. She has alot knowledge and friendly. Gone above and beyond.

All of the salesmen at Maple Shade Mazda were great! My wife and I were originally looking for a used mazda 3 hatchback, but we quickly realized a new car was a better deal. Each salesmen worked closely with us to make sure the new car fit out budget. I told a salesman what I was willing to pay per month, and they found the exact car we wanted within our price range. They were so accommodating and even gave us time over lunch to think about our options. My wife and I have a great experience with Maple Shade Mazda and we highly recommend them. We will certainly be returning when it comes time for another new car!

Great service and friendly staff! Highly recommend!

I was extremely impressed with the dealership- I am switching from a VW lease to Mazda and could not be happier. Everything from the sales staff, finance department to the services included is top notch. I highly recommend this dealership!!!

I bought my Mazda3 from Maple Shade Mazda last January (2016), and have been going there for my maintenance services ever since. Everyone there are so nice, I feel like Ive known them forever (especially Lauren :) ) and I feel comfortable going there. They havent recommended services I dont need like other places (looking at you Jiffy Lube), and the deal you get for buying your car there (free oil changes for life) is fantastic. You do need to pay for the regular maintenance services but I dont mind that, Maple Shade does a great job of taking care of my car for me! I also work pretty far away and usually cannot get time off, so when I drop my car off I usually get a loaner car, they are flexible enough to let me return the loaner the next morning (since I wont be able to get back until after they close) which is really nice of them and convenient for me.249040LK

Great place to get your service done at, I only go here for my car! Very friendly people.COUPON CODE: 312777SE

Recently brought my car in for 15,000 mile maintenance visit. The staff is always very courteous and informative. Visit was completed in less than an hour. I would highly recommend this dealership! 792257LK

Very pleased with the professional service I received when they repaired my car. Pat was extremely helpful dealing with a complex situation. I would highly recommend them!

This is my third Mazda purchase from Maple Shade since 2012. Every purchase has been painless. Mazda 3 this time my salesman was Najee. Very pleasant, knowledgeable and low pressure. Happy to be a return customer and close another deal here.

I dont usually give 5 stars, however Adam and his team sold us an awesome CX-5, great experience all around from pricing to finance.

I bought a car from Maple Shade Mazda in Feb of 2015. The process was very smooth and I felt that treated me well and I got a fair deal. I have been going to them for service ever since and they have been excellent! Look forward to doing business with them in the future.128127LK

A lot of ‘We take our customer experience and service seriously’ replies to bad service and asking to send Mazda contact info. I suspect this is just a ruse by the Mazda dealer to make it seem they are really interested in fixing things. I got that message on my bad review (different name), sent my contact info and months and months later and still waiting to hear from Mazda. Bottoms line; if it is easy, looks like they can deliver. If it is difficult, it is like playing the Mazda lottery. They probably don’t have the talent to handle complex issues but will give it the old college try. Unfortunately that just means a big bill for the customer but no resolution. Also seemed my Mazda service rep was more interested in making his commission rather getting into the weeds and handling the issue

Great experience purchasing my new Mazda. Dan went the extra mile helping me get an additional owner loyalty rebate. They did not charge an extra premium and gave me Lifetime free oil changes and loaner cars is a big plus.

Nice place to go Mazda CX-9 shopping, great Customer Service.

I recently stopped by Maple Shade Mazda to express my concern about my audio screen. The manager said they had time right then to check it out. In 30 minutes my car was ready, it just needed a software update. Everyone I have had contact with there is extremely courteous, helpful and always smiling. code is:672038LK

I have been leasing a car from them for the last year, still have two years left to go. Before the first year was even up I began having problems with my Mazda 3. When I called in to the service department and explained that I did not feel safe (my car is shifting out of gear on its on and stalling out) they told me they didnt have any loner cars available. I asked to speak to a manager and then suddenly she was able to come up with one. The service guy basically told me that I was crazy and treated me like a dumb blonde that didnt know what she was talking about it. He said he could get it to duplicate the issue I was experiencing and sent me on my way. Well, cut to about two months later and last night I had the same issue again, only worse this time and now the check engine light came on. I called this morning and explained what was happening and that I do not feel safe driving the car all weekend. AGAIN they tell me that they do not have any loner cars available!!! I asked to speak to a manager, and was told someone would need to call me back. Receiving a loner car is part of my lease agreement. They dont seem to grasp the concept of unsafe. I will NEVER go through this dealership again, let alone get another Mazda vehicle. I would never recommend anyone to this dealership. Not to mention the fact that my sales rep was a total moron also. I should have seen the red flags from the get go.

I have always used this dealership for service with my 2014 CX-5. Recently, I had trouble starting my car and had it towed to the dealership. The Service Department was very accommodating, they were able to squeeze me in and got me back on the road that day! The service personnel are always pleasant and helpful.#408333JC

I called Maple Shade Mazda on a Friday in October as I had just gotten a flat tire leaving work. I had to get it fixed asap for the next day. I called and they told me to come over. After a quick inspection I was updated that my tire merely picked up a nail and it would be a quick fix. I appreciated their updates on my car and willingness to allow me to bring my car in on a Friday afternoon at 3:30 PM.360042LK

Nice people. Fast courteous service. Reasonable pricing. Buy a Mazda you deserve one.

I had a very good car buying experience here. The salespeople were friendly and extremely knowledgeable. I wish their service had weekend hours though.

Great customer service! Staff is friendly and professional and always treat me as a valued customer. Great service as always, fast and friendly staff,.

Leased a 2018 Mazda Cx-5 from Ms Mazda. This was my first encounter with them and it was a super easy process. Managment was great and the salesperson named Marta was incredible!!! I felt like they werent trying to steal your business. They wanted to earn it and they definitely did for me!!

Great customer service and they always follow up to make sure I am satisfied with their service.

This place is straight out of the 80s, like the early 80s. I wish I could give 2.5 stars because my experience have been so hit or miss. I think the staff means well, but they are limited by space and other constraints. The service department has almost no amenities that you expect at a dealer service department. They do have loaner cars, but no shuttle which would be nice since I work two miles down 73. When I complained about a noise in my car, the first time they were dismissive and said it was raining so they could not detect it. I ended up contacting corporate, so the next time they looked at and tightened the control arm bolts which made the noise worse. The sales department is apathetic. When my mother went to test drive the CX-5, the used car manager came with us an knew nothing about the car and made no effort in connecting with us

It is always a wonderful experience working with Maple Shade Mazda. Very helpful and very professional. Work performed is also on time and excellent. All around excellent experience. 807362LK

Recall service was ok. But someone there stole my lottery ticket from my visor. I did inform them of the situation. Shame on the individual who stole it. Whatevers in someone vehicle you know belongs to them. Any other recalls in future I wont use Maple Shade Mazda. Because of this incident.

I love my new shiny RED Mazda CX-5. Marta and the whole staff were fabulous. They did not do the new car dance and I felt that I got a great deal. I am a forever Mazda customer!! 310765LK

Moe did a fantastic job helping us purchase our new car. He listened to us and was not pushy. Thanks so much to everyone at Turnersville Mazda especially MOE!!

Was interested in a car for my wife filled out an online application for financing and received a message back from BRIAN GOLIN general manager/finance manager Saying that due to my credit I would need a massive down payment and a cosigner I then proceeded to ask him why and he told me my Trans Union credit score was a 494 which I knew was not correct because I monitor my credit via different sites. They were over 100 points off of my actual score I sent him a screenshot from my phone of my correct credit score via Trans Union mobile app and told him whatever information he’s getting it in accurate and was prob on purpose to try to give me a horrible Finance rate because I find it very hard to believe that a dealership Would be retrieving a score over 100 points lower than what I am getting, anyhow once I sent that information to him I never got a response back pretty much proving my point which was good enough for me to know not to do business with that dealership but wanted to let people know they’re dishonest practices I’ll be taking my business elsewhere. No wonder after reading all the other bad reviews on this place I noticed a pattern of manager change every 10 months according to the comment dates! Smh!

Just bought a car here! Worked with Dan and he was friendly, efficient, and knowledgeable. Really happy with the speedy process and great prices!

My car broke down and they totally helped me out. They connected me with a tow. Called with estimate and did a great job. I work on my own cars normally and this was my 1992 miata. The work was well dine quality. They took the time reset the clock and radio ad well. A nice touch. Thank You.

Im sure a lot of 5 star reviews are fake. They just put them to balance too many 1 starts.I leased my car here and went for service multiple times. Theyre dishonest and expensive. I love Mazda, but Ill never go back to this dealer.

It was a smooth easy transaction. Great customer service! Najee was extremely helpful and made my experience very easy and comfortable. Very happy! Very professional!

The service department at Mazda couldnt be nicer. I arrived early on my first service and they met me at my car and took it right in. The staff is friendly and very accommodating. They have a nice clean waiting area with plenty of magazines and snacks. So far I have just been there for oil changes, but I am very happy with their service. 350857LKVisited the service department again at Mazda last week. Again exceptional service and extremely friendly staff. I have scheduled to go back again in January rather than take my business elsewhere. Thank you! 350857LK

The people at Mazda were very helpful. Scheduling an appointment was easy and the rental I needed for work was great. Appreciate all that the people at Maple Shade Mazda do.

Dan was awesome! He helped us throughout more than a few visits and we ended up finding a great car. Heres to entering the Mazda family. Zoom-zoom!

Bought 2 Mazdas here and Im very satisfied with both the sales and services teams. Got both cars for a great deal. Complimentary oil changes are nice. Took my CX-5 in a couple weeks ago, my 3 is due soon. The staff are friendly, knowledgeable and answer all my questions each time. I would highly recommend this dealership if youre in the market for a Mazda.840533LK

My experience so far has been very good with Maple Shade Mazda. They have performed regular maintenance on my CX-5 and have not tried to sell me services I dont need. They keep me updated on the percent remaining on my brakes and tire tread. The loaner cars they provide are a true convenience. The people in the office have so far been very professional. 608522LK

I took my daughters car in for service while visiting. It was a pleasant experience and will go back.

Trained staff and technicians. Fast response.

I am so disappointed with this dealership. The dealer manager do not have an idea what is going on with the company. The bank sent the money to them for a month now and they never paid my outstanding balance. I have to ask them on happen.manager answered wait till monday. Never again i will deal with car dealer.

Excellent service. Scheduled online and they were ready for me when I arrived for the appointment. They called to offer suggested repairs, but did not push them.224968LK

Maple Shade Mazda delivers every time! Either buying a new car or dropping off for scheduled maintanence, they get it right. I am treated courteously and professionally. With easy, non-obtrusive reminders, the staff are wonderful to work with. Since buying my first care with them over a decade ago, my family has never considered another dealership.743148LK

I am giving this dealership one star even though it should get no stars because they continue to fail to repair my horn properly after being here multiple times to have it repaired and they always want to give me a hard time when I try to schedule an appointment for anything. They now want to charge me $130 for a quote. First off they failed to fix it multiple times it isnt fair. All they care about is money. They also say because there are after market products in the vehicle that it could be why it doesnt work. The horn stopped working before any of the after market products went into my vehicle. I had to go out and purchase a seperate horn and button and install it myself and they are giving me a hard time about it. Well maybe if they fixed it the first time properly I wouldnt have had to install a seperate horn. I do not recommend doing any business with Maple Shade Mazda.

I came to replace small plastic part. Twice with no luck. Service sucks.

Dont recommend this place. The supervision is so rude. If want buy a mazda then go somewhere else. If google also 0 star I would rate 0 star here.

Great experience, Great Dealership, This is our second Mazda bought from Maple Shade Mazda. Salesman, Pat K. was wonderful to work with. He was more than informative,listened to our needs, and with the help of the Manager Ralph worked out a more than fair price. We were comparing the CX-9 to similar models from Ford, Honda and Nissan and it was clear to me the CX-9 was the better vehicle. Check them out,first or last BUT check them out!

Ive used the service department and absolutely loved it! The service staff made my experience very pleasurable, great customer service!