user
Holman INFINITI
577 NJ-38, Maple Shade, NJ 08052, United States
Appearance
Holman INFINITI
Comments
Ma
Review №1

I was very impressed with the whole experience. At no time did we feel pressure, even when we left to look at other vehicles. I can’t say enough positive things about Sal DeRose and how he made the whole experience easy. This is the second time I’ve purchased a vehicle from Holman and I can tell you that I’ll be back! Everything is up front, no hidden fees and they didn’t play any interest rate games. I told them what I thought I could get and they found a rate 75 basis points lower! Truly a great experience all around!

Ka
Review №2

Service experience was better than I have had at any other Infiniti dealership EVER. Made appt. online - easy. Treated well when dropped car off. Was easy to know where to go and what to do. Communication from service rep while my car was being serviced was very good. Loved the service tech video going over the diagnostics. Pick-up experience was equally simple and pleasant.

mo
Review №3

I always feel that I am important and the only customer. The staff always go out of their way to address my concerns. Mike Midure is excellent at his job. Been a customer there over 10 years.

Fr
Review №4

John, his colleague next door, and Ukee were all exceptionally welcoming, responsive, and professional. I felt that every question was answered fully. The staff went out of their way for me by anticipating and accommodating my needs.

Mi
Review №5

Ian is very knowledgeable and patient. I would recommend him to my family and friends for their car buying experience.

Ra
Review №6

Ian was great to work with! Very personable and knowledgeable. Overall great experience!

Er
Review №7

Ive only worked with Parts Department, but they have all the parts I ask for!

Ch
Review №8

Steve Dopke my Service Agent is awesome ...the BEST always makes sure my vehicles are properly serviced and makes the appointments easy and keeps me informed of all requirements and my continued loyalty to Infiniti and Holman!

Fr
Review №9

One of the best car buying experiences I ever had. Sal and Carl were great. I would definitely buy another vehicle there. Very happy with my purchase and the options they offered. Thank you.

Lo
Review №10

I thought that the Sales Rep. was very good and accommodating. He was not pushy and worked with us a lot in helping us to make our decision. I liked his honesty, which I find is a rarity among Sales Reps. The Finance Rep. was very good and he helped us out immensely as well and making sure that we received the best rate he could find.

Ca
Review №11

Very friendly, honest and up front. Tevin was one of the most professional sales rep that we have ever dealt with. The Holman team was friendly welcoming and made our experience comfortable.

Lo
Review №12

I got a tear in my tire Friday night and showed up at the service department Saturday when they opened. They took my car and fixed the tire quickly. So appreciated them accommodating me without a scheduled appointment!!

St
Review №13

Impeccable and no hassle buying process. Greg Zappley is the man. I love my car, and the service and his professionalism are second to none! Follow-up and communication were outstanding. Thanks Greg and Holman Infinity for an awesome experience.

Je
Review №14

The team of gentlemen that work here truly went ABOVE AND BEYOND to accommodate my unique situation when a Nissan dealership fraudulently bought my lease from me. Holman facilitated the transaction for me to buy my car back and they were so empathetic and accommodating through the whole process. They got absolutely nothing out of this car sale from me and still treated me like royalty. It was an absolute pleasure to do business with them and I HIGHLY recommend them. Gregg, James Ellis and Jason Coulter assisted me with the whole situation and they are incredible. I’m SO GRATEFUL for all of them.

JA
Review №15

Christine was my Service Advisor. She initially called me to introduce herself; followed up by superior service while my car was in the shop. It was scheduled for Friday and it was dropped off Tue evening . She took it in Wed to see if the service would be on factory warranty or extended warranty. It was neither: she also did a general maintenance checkup and found 5 items that I chose to have your shop perform. In addition, when got my bill I realized that she reduced several charges to help (me) out. Shes a GEM!!!~

Ry
Review №16

Always great!! I witnessed the serviceman get hell and he was totally professional. Pete is always pleasant and understanding. He is an asset to your company.

Jo
Review №17

Kevin was great! I searched for a car for over three months and I’m very picky. He was very patient and let me have my time to make a decision even though it took me over an hour just sitting in the car deciding. He’s a great salesman!

Jo
Review №18

I arrived to look at a Jeep Cherokee. Sean Connelly was the salesman who assisted me with the test drive and everything. Sean was excellent and straight forward on pricing and the history of the vehicle. He laid everything out for me and made the processes as painless as possible. I think he did a great job for the business and the customer (myself). I also thought the financing person was awesome as well. Both great workers and easy to get along with. Would definitely buy a car again.

Ke
Review №19

Very professional and excellent communication. Quote was clear and deal had no surprises. Nice facilities.

Ma
Review №20

My experience purchasing a car from Ian was awesome. He is extremely knowledgeable, patient and kind. He took his time to explaining the different trim levels, he explained all the features in great detail. I changed my color preference at the last minute he was very understating and accommodating. Ian should be cloned we need more amazing salesman like him! The dealership was closed for business when I finished my transaction. Ian stayed after hours to make sure my phone was paired to my car, he also answered all last minute questions. The entire staff was very welcoming,I also had the pleasure of meeting Tevin, Shaun and Mike all very friendly, great customer service. I must say my overall experience at Holman Infiniti was amazing! I was blown away by the WONDERFUL customer service I received. I will definitely recommend family and friends. Thanks so much Ian for making my experience unforgettable!

B
Review №21

My sales rep was Mr. Ian Gordon. He was everything a car dealer would want to represent their brand. He was professional, knowledgeable, courteous and quite personable. This made for my best car buying experience thus far. He was respectful of my time and made sure there were no unanswered questions. He even made sure I had the correct inspection sticker before I left the dealer. I must mention Tevin who was a tremendous help and Mike the Finance rep who made that experience as comfortable as possible. My entire Holman experience was exceptional. This was the highest standard of car buying Ive ever experience. Thank you to Ian Gordon and all at Holman Infiniti.

Le
Review №22

Everyone at Holman - from sales, to finance, to the service department - are top notch professionals and a pleasure to deal with. We have leased and/or purchased more than 5 vehicles there and would definitely recommend.

Ki
Review №23

The staff are pretty nice just don’t fall for their warranty BS. They’re full of it. They’ll promise almost everything is covered by warranty but once you actually have an issue any & every excuse will be made to not help you out. I will definitely not recommend anyone to purchase anything from here & I will also stop dealing with them as soon as possible.

Co
Review №24

My experience was GREAT! Mr. Ian Gordon was very Professional,Courteous, and Knowledgeable. I explain to him that I havent had a car in long time (19yrs to be exact) and was nervous about buying a car...Mr. Gordon help Me to relax by making the process easy to understand as well as being funny and witty. I know I Made the right decision ...I am so Happy with My Purchase.THANKS!

To
Review №25

Pete my service advisor is always very helpful and always takes the time to explain what is happening.

Jo
Review №26

I was there at an earlier date and let them know I needed a new seatbelt (I had previously reported this at another previous visit). They said they would call when it came. They didnt. I had to contact them. I specifically asked Id I needed an appt. They said no. I sat there for 3 hours and the only thing I got was the initial text and a video showing my engine which had been done a short time ago. I only needed the seat belt. I had to text for updates and 2 texts were never even answered. I was really upset, but remained polite and composed. I shouldnt have!

al
Review №27

Salesman was very friendly and made the whole experience nice. would definitely recommend your dealer tom family and friends.

Je
Review №28

Tevin Berry was a great help. Very informative and cooperative. If he didn’t have the answer he wouldn’t hesitate to find us that answer. He needs a raise.

St
Review №29

I have been to many Infiniti dealers around the country over the last 12 years. This is the best I’ve been to and I will do all I can to ensure I take my car there (including driving out of my way to do it). Christine at the main Service Desk is wonderful and a pleasure to work with. Gotta protect her at all costs and keep her there!

Eu
Review №30

I was warmly greeted by the receptionists and guided me to where Sal DeRose was waiting for me in the showroom lobby. Sal was down-to-earth and friendly. He had commented on my Atlanta Braves hat and right then I knew I would enjoy my car buying experience.I had already requested to test drive 3 different model cars. Without going into too much detail about each one, he allowed me to make my own verdict of which car I would enjoy driving. After test driving all three cars, we chatted about why I was looking to purchase a car. He then proceeded to let me know that when the time is right to give him a call.A few days later, I reached out to Sal and let him know I was going to move forward with the vehicle I thought was best for me and Sal automatically got everything arranged (paperwork, insurance, etc). He had the car inspected, detailed and got all the paperwork for me to sign. I left the dealership after signing all my financing paperwork in less than 40 mins. That is exactly how every car buying experience should beI also met with Mike in finance. He and I briefly spoke about some of the added warranty options that would be available to me. He asked what I would be using the car primarily for and chose options that best fit my need.

An
Review №31

Tevin was great to work with. He valued my time which I greatly appreciated

Pa
Review №32

Very efficient operation, friendly folks and I really liked the hot chocolate selection in the waiting room.

Le
Review №33

I feel the salesman could have explained all of what came with the car and what didnt. I am very upset that i cant play music through my phone. Plus the car was advertised as 26, 000 on the car window but my final price came out to 32000 .

Ro
Review №34

The staff was very pleasant from the time I pulled into the Building until I left they were very professional and Christine answered all of questions I had and provided top notch service will bring my car back again.

Ma
Review №35

Greg the salesman was a pleasure to work with. Everything was explained up front. The price on the lease was perfect for us. The car is beautiful. I will be back in 2.5 years when it’s time for a new one. Thanks to all at Holman.

Sa
Review №36

Like they have several areas of comfort zone. Such as level of cooling area sunny, cool and cool off fast area. Thank you for handling my hot flashes!

Re
Review №37

Service department number one also Steve makes everything so easy my next car what the another Infinity you guys are really great

Al
Review №38

One of best dealerships Ive ever dealt with, always fast and top quality professional service and help in sales and parts, would definitely recommend to anyone who is first time buyer! You wont regret it, purchased my first QX50 2021 here!

Je
Review №39

Sean is the best salesperson. Everything was ready for us. He is the man!

Ma
Review №40

Holman Infiniti provides stellar customer service! The staff is very friendly and attentive.

Gl
Review №41

Simple process. Sean made things super easy. Very professional. Well be back for sure.

Ly
Review №42

Mike is knowledgeable and friendly. He is always nice. He was my service advisor for my most recent visit.

Do
Review №43

Everyone there especially Christine Hatch...fabulous to deal with..and I thank you

Ka
Review №44

As I said multiple times while I was there, Sean Connelly somehow manages to make an experience that can be uncomfortable and tedious the exact opposite. How often can you say that you had fun buying a car!? But I can honestly say that, and I would happily send anyone in the market over to Sean and the team at Holman.

En
Review №45

I loved the professionalism of the sales staff, it was my best experience in buying my car

Ro
Review №46

The service was excellent and the staff were very polite and professional.

Je
Review №47

The whole process was as quick and easy as buying a car can be. Both Kevin Lombardi and Carl Tassy were very helpful and professional while assisting me with purchasing my vehicle. I will definitely be referring friends and family to Holman Infiniti. As for myself, I do not plan to be purchasing another vehicle for a very long time, however, If I do, I will be going back to Holman Infiniti. Thank you for the great service & hospitality!

Ma
Review №48

Sylvia was great. When the service was done ( I waited) I was still on a work Zoom call and she left me a note to take my time and even moved my car out of the bay into a parking spot so I could finish my call. I so appreciated added care and service.Margie

An
Review №49

Even though my car was held longer than scheduled, I was comforted in knowing that the reason was for the best quality of service to my vehicle. I appreciate Mike for ensuring that. Thank you.

Tr
Review №50

Everyone always makes my service visits pleasant. Everyone is friendly and very helpful. I have nothing to complain about at this time. Thank you. Steve at the service desk and the young man that worked on my car were outstanding. Actually, everyone in the service area is helpful and nice.

Ho
Review №51

Great experience from receipt of car, through service tech and mechanic to pickup.

Me
Review №52

I literally told the service adviser over the phone do not wash my car it has ceramic coating and i have to wash it a special way.. then when i got there and spoke to the service adviser i said 2 times do not wash my car... then when i called the service adviser to pick up my car i said do not wash the car... it looked they washed it 3/4 if the way before realizing they werent suppose to.. now i have swirl marks all over my car and the ceramic coat job cost me $900

Ro
Review №53

Sean was awesome ! Made me feel at ease with no pressure - fun to deal with.

Al
Review №54

This was my second vehicle purchased from Holman. so Im already a repeat customer, not only was it a pleasant experience, the service department is great also

Do
Review №55

I always have help, the second I walk in and they are a happy bunch I enjoy going.and I walk to the back pay my bills and head out.. But Im always asked if I need help ... Thats important to any business! Thank your team Infinitely

Br
Review №56

Sean and his manager James were extremely helpful in finding the right car us and made the whole experience pleasant and not stressful. Jason, in finace was also easy and pleasure to work with.

Da
Review №57

A seamless process from start with contacting Bernadette to dealing with Sal and the finance team. Friendly and fair. None of the old fashioned game playing. Actually a pleasure.

je
Review №58

Had a great experience with my man Tevin...He went above and beyond for us. Even picked my wife up and took her into the dealership on his day off. Closing the car out was very quick and painless. Very smooth....highly recommend these guys. Ask for Tevin!

An
Review №59

First I wanna thanks Greg for helping me find the best car ever I called to find a car but it was already sold Greg Zappley told me not to worry because he was gonna look for something better and call me back I didn’t believe him but he did everything he could and yes he found a nice car and gave me a amazing deal made me feel very comfortable I have nothing bad to say Greg and his whole team was amazing!

So
Review №60

I have a leasing history with Sal which helped alot. He assisted me through the entire lease closeout, new lease and insurance transfer. I was on my way in my new car with an hour to spare for an upcoming appointment. I would definitely lease or even purchase at Holman in the future.

Wa
Review №61

Traveled almost an hour to visit the Holman Dealership to purchase a new car. Walked around the lot for almost 30 minutes and nobody offered to help. Walked inside and nobody was at the desk. Waited at the desk for an additional 10 minutes and nobody offered to help. Walked back outside and called. The person who answered the phone indicated everyone was busy and nobody was available to help.... really at 11:00AM. Sure the service department was busy but the showroom was dead and we were the only people walking around the lot. Prior to this visit, my previous two buying experiences dating back to 2003 were amazing.

An
Review №62

Everyone was so accommodating and, please. My issue was diagnosed quickly and efficiently. Pete is an asset to your customer service qualities.

Li
Review №63

Sean was the best! He made my experience easy and exciting and not at all stressful. I would recommend all my family and friends to him. Thank you.

Mr
Review №64

My salesman, David H., was very helpful throughout the process of purchasing my vehicle. Any issues or concerns I had, David made sure to find the solution. I am very satisfied with my recent purchase and will recommend Holman Infiniti to a friend or family.Thank you

Ro
Review №65

My salesperson (Greg Zappley) made the experience pleasurable (imagine that!). He was friendly, informative, and extremely flexible with respect to our need to take the test drive and evaluate our purchase options. I did have a good idea what I was looking for in my next vehicle, and Greg made that happen. We drove away with our new vehicle the very same day we visited, and I wasnt expecting that. The finance manager (Carl) was equally as helpful and engaging. Well done, Holman!

Va
Review №66

Had an excellent experience. Sean made sure all my needs were taken care of. He was very customer service oriented. He was well educated on the vehicle i was purchasing. He took time to help me get familiar with my new vehicle before I left the lot, and even gave me a tour of the dealership so I would be comfortable and know where to go in the future to have the car serviced. He helped minimize my time spent at dealership by communicating with me before arrival. I am a very happy customer.

Jo
Review №67

My salesman, David Mahabir, was outstanding! He worked with me on completing this car purchase even on his days off!Time in the Finance office could have been smoother and less stressful, but overall it was a good experience at Holman Infiniti and I would recommend purchasing a vehicle from your dealership.Regards,John Ballard

MJ
Review №68

Friendly customer service. Service was completed timely. I have a high degree of confidence in the quality of the service.

Fr
Review №69

Mike was true to his word. The whole process was seamless!!! From the appointment to the Pickup

Ma
Review №70

Mario made this process seamless. Accommodations in scheduling an appointment were great via Kaitlin. Carl in finance was also exceptional. Greg also made the process possible with his work with my trade in. The staff I interacted with at Holman were great. I need to mention Mario again, though, due to his exceptional customer service, relatability, knowledge of the product, and ease of working with during this sometimes stressful process. With all of the options available now to buy a car, especially by means of drop off and minimal interaction with salesmen in person, Mario was the exception and an insightful reminder that the car buying process does not have to be difficult and can still be easily done the old-fashioned way.

Br
Review №71

#1 reason I bought from Holman was transparent Internet pricing. No outrageous dealer fees or pushy add ons. #2 was the service of the staff. Jordan Ramos made this the smoothest car buying experience I’ve ever had. #3 was the quality of the car: no accidents, clean, and free wheel refurbishing.

Jo
Review №72

It was a pleasure to deal with Sean and Mike.. sean was great..never put pressure on me and assisted me through the entire process..best car salesman I have dealt with..easy to contact and responded to my questions promptly..it was my first time dealing with this dealership...I would definitely work with them again...I will also highly recommend sean if an opportunity exists..mike explained everything thoroughly when it came to signing the docs.. no rush no nonsense..made it simple...👍👍

Da
Review №73

Everyone was very professional and accommodating, from the person who took my keys, to the people at the service desk, to my service associate Mike. The job was well done and everything was taken care of in a timely manner

je
Review №74

Sal Derose exceeded every expectation and should be the salesman everyone strives to be at Holman. He was friendly, kind, caring and sincere. I felt like he went above and beyond. Answered all of questions to the time to explain everything, completely transparent. Thank you for making this a wonderful experience for both me and my wife.

El
Review №75

I am very satisfied with the brand of the Infiniti car This is my fifth car that I bought from you I have always had good service and I am completely satisfied with the car.

De
Review №76

Great service from Ian and Tevin in sales and Jason from finance. Walked out with an amazing car on a great deal, and they really went above and beyond to ensure we were satisfied with the purchase.

Gr
Review №77

While at Holman Infinity, I had an excellent customer satisfaction experience. I was impressed with the level of service I received and I am totally satisfied with the service.

Za
Review №78

Buying a car is sometimes not that fun. But this dealer and Greg Z really made the entire process easy, straight forward, and convenient. Ill be buying my future cars here.

Tr
Review №79

Everything was planned and went smoothly. Personnel were friendly and helpful

Va
Review №80

Steve Dopke is a pleasure to do business with. He is knowledgeable, professional and friendly.

Ni
Review №81

Very professional and courteous staff, pleasant experience dealing with everyone. Will definitely come back again once is lease is over. Great job!!

Al
Review №82

I love the professional sale man and women. Loan officer was great. My car is in great condition FX 37 Extremely clean and in excellent condition. My one year anniversary is in August 2021 owning my FX 37. When it comes down to preventive maintenance through Rice N Holman is great and honest technicians. What I love the most is the RAW video footage inspecting my vehicle.I dont know about anyone else, Rice N Holman is great. My wife is now considering purchasing Infiniti her self. 5 stars all day. Happy customer.PS I toke my Infiniti back to get some bulbs replace. The technician also top off fluids free of charge. If you are a person who works hard for your money. This is the place to go. I recommend HIGHLY.

sa
Review №83

Having to wait 2hr for an oil change is far to long, but other than that the service was impeccable.

Ka
Review №84

Greg Zappley made my car purchase the best experience I have ever had in purchasing a new car. He made me feel very relaxed and confident with his great personality, knowledge and professionalism. I spent an hour and a half at the dealership including the financing which was executed by Mike Esposito. He was very helpful in my choosing what I could add to my maintenance package, but he wasnt pushy.

De
Review №85

This is the 5th QX80 that we bought from Sean Connolly! He’s the best! He always goes above and beyond. We love him!

Br
Review №86

Greg Zappley was great. I appreciated his friendliness, and no-pressure sales approach.  Had it not been for the way he treats people, the time he already had invested in showing me vehicles, and the fact that I was against a time deadline to get a vehicle and get on the road, I would have walked out of the dealership without buying, as soon as I saw how screwed up Holman was making the whole license plate process for an out of state buyer.  I live in another state, and have bought pre-owned cars in other states before, and never have I had such a screwed up process as at Holman. Theres no doubt in my mind that Ive been over-charged by this bogus $300 flat license fee they charge, and wonder how Im going to get the overpayment back. Terrible experience on the back end of the deal actually buying the car. Almost wish i would have walked away without purchasing but had too much respect for Greg and his professionalism, after the way he treated me.I wont be back to any Holman owned establishment.

Ra
Review №87

They post fake inventory with juicy prices to get your contact details and you know what follows. Cheap tricks.

Ra
Review №88

Best car service in South Jersey. Service techs, reception, lobby are great. Rebecca and Jennifer also provide up to date info and followup. Car is returned washed and vacuumed every time.

Cu
Review №89

Pete was the best! Excellent service. Everything he said he’d do he did! A pleasure

Ki
Review №90

It was the best overall car buying experience.Greg made everything seem easy . He was so nice & he definitely loves what he does & his main concern was my happiness & satisfaction with my infinity.

Ji
Review №91

First time for having my car serviced and I was very happy with the service and your stuff . Thank You

Da
Review №92

Sean Connolly was our salesman and he was excellent. We would be happy to do business with him again in the future.

He
Review №93

The staff was very pleasant and helpful during the entire process

an
Review №94

I went in for service and Mike went above and beyond to help, I had a problem that could not be fixed but Mike try his best to help me . The cashier and the manager also were very helpful and compassionate and understanding. When I’m ableTo buy or lease another vehicle I will be returning . Oh Jordan was also very helpful and willing to help in any way he could . The Customer service at Holman is one of the best I’ve ever experience

ou
Review №95

Well the sales man was great i never had a good sales experience like I had with this young man.. he never was pushing me into a car or tried to put into a higher price car and let me shop told him what I want and were I needed to be and he was thire any time I need a answer for something and wear we were on the deal ...my wife of over 30 years said do u realize that u never got upset or mad on this whole car deal and she was right buying a car is like going to the dentist u know it going to be painful and u got to do it but dont want to...ty brain for a easy enjoyable deal see you again when I need anything or know someone else

Ri
Review №96

In a recent survey I highlighted the fact that from beginning to end the Service Advisor plays an integral part of the cars life and time spent at the dealer.Congratulations for consistently exceeding expectations to Christine Hatch.Imagine when you had Rebecca and now have Rachel, what a 1,2,3 punch.Great Service at the Holman Dealership

Za
Review №97

I had very good car leasing experience. The person who handled the paperwork was very efficient and explained everything clearly.

Ch
Review №98

Tevin Berry Was incredible, Everyone was incredible, this was my best car buying experience. Loved it.

Be
Review №99

Pete is incredibly helpful and awesome thank you pete for making this experience memories for me.Thank you for your hard work helping me

Wi
Review №100

James Elis, Ian Gordon and Carl Tassy went over and above to satisfy my request for an exceptional Q50S 400 AWD vehicle. Even in these challenging times of short supplies and Covid-19 everyone at Holman Infinity performed like true caring professionals. Thanks to everyone!

Information
100 Photos
100 Comments
4.3 Rating
  • Address:577 NJ-38, Maple Shade, NJ 08052, United States
  • Site:https://holmaninfiniti.com/?utm_campaign=gmb-website&utm_medium=organic&utm_source=google
  • Phone:+1 856-394-5505
Categories
  • Infiniti dealer
  • Auto broker
  • Car accessories store
  • Car dealer
  • Car leasing service
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:Closed
  • Saturday:9AM–6PM
  • Sunday:9AM–5PM
Offerings
  • Oil change:Yes
Payments
  • Credit cards:Yes
Similar organizations